[Q] TF101 - If the attempts at updates by ASUS don't work... what will they do f - Eee Pad Transformer Q&A, Help & Troubleshooting

I just had to ask the question to this community and hope that the folks from ASUS are watching. If this last update (.24) doesnt work (and early results are not looking too good) what next?
I can't speak for everyone here but I know I was a SERIOUS fan of the Transformers before all this happened, and was busy convincing many to look past the iPads to something more. After all this I am TRYING to still be supportive and believe in the product but its been ~2 months of never knowing when your device would fail you and I'm getting weary. ASUS is taking a real hit in the customer loyalty area with this mess and I wonder if they are thinking of how they can stop this.
So what do you all think they should do? I'm kind of partial to the idea of swapping out TF101s that still are issue-prone with the new 300 series pads (since they come with ICS out of the box I assume they arent having these issues).

That might be an option for them with those of you still inside your warranty, but I doubt they'll do it.
I don't think they care about it, TBH, or they would have had competent people fix this inside the 2+ months we've been dealing with it.

Asus developer team is trying to fix the problem, ASUS as a whole is not hurt by tablets sales, this is a sidebranch for them to get some shareholders excited and their main focus is still pc machines.
I would buy an asus laptop in a heartbeat. The real problem here is android, Google is just not investing time and effort into it (except when it's for their own devices- which still had a reboot problem)
Google actually approved all releases of android to Asus tf101, we are talking about the top programmers in the world who simply put a stamp of approval on it and send it on its way.
For google to be invested in tablets, they need to be depended on them. Like apple, it was win or loose for them. Google is making money collecting ad money, with nowhere to put it.
Google Glasses? really? that's what the world needs.
Sent from my Transformer TF101 using Tapatalk 2

El Goog has had it too, the market has become way too fragmented and impossible to sustain/support.
By X-mas this yer, they will offer 5+ of phones & tablets directly from Google, made by a few different vendors, that will likely be running plain Jelly Bean, w/o ANY of the vendor-specific bloatware etc. Lets hope these will be subject to much more stringent QA etc.
I'd also hope Goog would do what Nvidia/ATI been doing for years, where XFX, Gigabyte, ASUS etc all offer cards built using the Nvidia/ATI's silicon.
Let vendors decide the case, color & finish, gorilla glass vs glass 2, micro sd or no sd, amt of RAM/Flash, but they have to get to where these are 100% solid.
As far as TF101 is concerned, downgrade to HC, I am using Revolver 3.11 and she's been rock solid.
Unfortunately, the time is not on our side here as ASUS's already thin resource are getting spread too thin, with TF300 out and TF700 just weeks away . Us, early adopters, no-one will care about.

Class action lawsuit. We paid for devices that do not perform as advertised. In fact, these problems with random reboots came up long after the device was launched, so an update by ASUS has caused our devices to become defective. We deserve to be compensated.
Sent from my HP Touchpad running ICS

I just bought this one sale a few weeks ago.
It reminds me of an old phone I had, the g2x. Also, a tegra 2 device.
I'm starting to think the problem wasn't LG, isn't asus, but is NVIDIA! Of all the terribly buggy android devices, it's mostly theirs.

I see this threat repeated over and over again on this forum, as if anyone from ASUS is reading this and as if, in the event that someone from ASUS is reading this, they have anything to do with the legal or executive management teams at ASUS. What is the class action going to do for us? Tell ASUS to fix the problem? Aren't they already trying to do that? Get us a few dollars each, and thereby releasing them from having to fix this problem? I'd rather have the problem fixed, which brings us back to a couple of sentences back. Get us back to Honeycomb, which I can already do myself, since we were never promised ICS when we bought this anyway? I'd rather have a working ICS. Go back a few sentences. Enrich a few lawyers while resolving nothing for us? Yes, I can see that happening. As long as ASUS is putting good effort into getting us to a working system, I don't see reason to pursue legal courses of action yet.

Try AOSP.

This whole thing has been an adventure. To be honest I wasen't happy on honeycomb. It was too slow and had alot of problems, im was happy with ICS because it was faster. I was then waiting for the quality apps to come along. The reboots started and thought it would be fixed in the next uppdate, it continued like this. The more time that went I was thinking "okey forget about the reboots- bring on the apps"
Then I realized that nvidia would only produce games for tegra 3, I expressed my worry about this on another forum, but was led to belive that nvidia will include tegra 2 aswell.
NO, there will not be coming any more games for tegra 2. Dark medows might be converted but when is another question.
Productivity apps:
Splashtop THD was made tegra 3 exclusive, most pdf reader has hardware gpu acc off because it caused to much problems. The only pdf reader that is working but has some minor lag when changing pages is EZPDF. iannotate (a great pdf reader on ios) is samsung market only, and has not been updated in months.
Taking notes in class? I was thrilled by supernote, but it has no palm rejection.
in conclusion: Thank you google for taking me on this ride, thanks to nvidia for trying to exclude tegra 2 to get on the money train.
Android on tablets is a joke. Let's just get over this like it was a bad relationship ruined by greed.
Skickat från min Transformer TF101 via Tapatalk 2

ssl123 said:
As long as ASUS is putting good effort into getting us to a working system
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Are they? It's been three post-ICS updates and they're still building the kernel without L2TP support. Do you expect them to fix anything more complex like RRs or SODs when they're even incapable of (or unwilling to) changing a single line in the freaking kernel configuration file to restore an advertised feature?
Oh, by the way: L2TP did work on stock Honeycomb and it'd work on stock ICS as well - that is, the userspace would be capable of configuring and managing an L2TP (or L2TP+IPsec) VPN iff the kernel was built with the proper configuration.

Mantano Reader is the best PDF reader, bar none. I tried a bunch of them, before settling on this one.
I am about $1000 into ASUS TF101 - 2 tablets, dock, cards. Feel your pain, if not for HC downgrade I performed, I'd thrown them into a wall or outta window, it was frustrating.

rashid11 said:
Mantano Reader is the best PDF reader, bar none. I tried a bunch of them, before settling on this one.
I am about $1000 into ASUS TF101 - 2 tablets, dock, cards. Feel your pain, if not for HC downgrade I performed, I'd thrown them into a wall or outta window, it was frustrating.
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Mantano reader has the best UI, EzPDF has the speed and great annotations. New features are coming in every month or so, last update they introduced a feature that inserts a blank document before or after a page, which you can do annotions on or whatever you like
plus manatano reader gives me a force close everytime I open the some pdf
Sent from my Transformer TF101 using Tapatalk 2

I've been using L2TP/IPSEC PSK for months now, everyday, and it's been working perfectly, both at my home, over my dsl connection, and at work, over a T3 network. I also can use a PPTP vpn. Perhaps the L2TP issue only affects certain models.
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Sent from my Transformer TF101 B70 using XDA Premium HD app

ssl123 said:
I see this threat repeated over and over again on this forum, as if anyone from ASUS is reading this and as if, in the event that someone from ASUS is reading this, they have anything to do with the legal or executive management teams at ASUS. What is the class action going to do for us? Tell ASUS to fix the problem? Aren't they already trying to do that? Get us a few dollars each, and thereby releasing them from having to fix this problem? I'd rather have the problem fixed, which brings us back to a couple of sentences back. Get us back to Honeycomb, which I can already do myself, since we were never promised ICS when we bought this anyway? I'd rather have a working ICS. Go back a few sentences. Enrich a few lawyers while resolving nothing for us? Yes, I can see that happening. As long as ASUS is putting good effort into getting us to a working system, I don't see reason to pursue legal courses of action yet.
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A reasonable offer would be to compensate the full price of the tablet, plus any accessories that were purchased for it, along with the shipping costs associated with sending the unit in to be "fixed".
Perhaps ASUS believes that most of use this device for Angry birds and email only, but I use it for business and being out a functional device is killing me. How long do we have to wait to get working tablets? In the age of high-tech devices, one month is too long. Certainly, waiting many months with no solution is borderline fraud. They sold us lemons and should recall them.
I've never in my life paid to have a product constantly fail as much as the TF101 has. I wish I could love it, but not after the BS and ongoing problems I have with it. ASUS is by far the worst electronics company I've ever owned product from. I would never recommend them after this fiasco.

The saddest part of this whole thing is that the TF101 + ICS is great when it works (ie not rebooting, screen glitching, etc..). The OS is far snappier than HC was at handling the UI... screen transitions, soft keyboard presses, etc.
But 2 months of faulty a glitchy OS while ASUS steadily unveils newer models! That was like a slap in the face...

Rstyle98 said:
The saddest part of this whole thing is that the TF101 + ICS is great when it works (ie not rebooting, screen glitching, etc..). The OS is far snappier than HC was at handling the UI... screen transitions, soft keyboard presses, etc.
But 2 months of faulty a glitchy OS while ASUS steadily unveils newer models! That was like a slap in the face...
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I agree, moreso for prime owners really
Skickat från min Transformer TF101 via Tapatalk 2

It's time for Payback !!
I am so annoyed with ASUS and the crap they put me through with the Transformer that I now actively discourage people and business to buy Asus Products. So far I have stopped a big order of Asus Computers at work. Told at least 30 potential Tablet buyers about how crap ASUS is which should prevent them from choosing ASUS and hopefully tell the horror stories to another 30 people each (30*30=900 recurring). I advise everyone to do the same - lets get ASUS for being S*iT !

santasam said:
I am so annoyed with ASUS and the crap they put me through with the Transformer that I now actively discourage people and business to buy Asus Products. So far I have stopped a big order of Asus Computers at work. Told at least 30 potential Tablet buyers about how crap ASUS is which should prevent them from choosing ASUS and hopefully tell the horror stories to another 30 people each (30*30=900 recurring). I advise everyone to do the same - lets get ASUS for being S*iT !
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Excellent work. Asus needs to realize that they can't crap on their customers forever.
There's a story on the website "the Consumerist", where a guy had his tf101 in for repair 7 times and he still didn't have a working tablet. His story is TYPICAL service from Asus and I'm going through the same hell with my tablet .

santasam said:
I am so annoyed with ASUS and the crap they put me through with the Transformer that I now actively discourage people and business to buy Asus Products. So far I have stopped a big order of Asus Computers at work. Told at least 30 potential Tablet buyers about how crap ASUS is which should prevent them from choosing ASUS and hopefully tell the horror stories to another 30 people each (30*30=900 recurring). I advise everyone to do the same - lets get ASUS for being S*iT !
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Funny I actually completely disagree with everything you are saying. I own a desktop PC built from the ground up with probably %90 ASUS products. About a year ago purchased a $1200 Core i7 laptop from ASUS. Had a Netbook 2 years ago from ASUS, and finally own this tablet. I have had 0 problems with any of these. My desktop has been going strong for 3 years now (And by that I mean NOTHING has failed and I recieved 0 DOA parts). My laptop after a year is still running smooth with Windows 7 (Again no failures). Netbook was sold a couple months ago, which was starting to slow down (Was a netbook after all) and did have a minor charger problem (Would not charge sometimes, bought a 3rd party charger and was fine).
Finally I own this tablet, use it every day to surf the web, send emails, take notes, and play the occasional game. HC was good, a tad slow compared to the tried and true Gingerbread on my phone but once it got the ICS update it was as fast as I would have expected. On stock ROM I would get the SOD every 2 to 3 days but after switching to AOSP a couple weeks ago I have yet to get a RR or SOD. So although I was having minor issues on stock it still wasn't that big of a deal (Should be rebooting it every couple of days anyways). I personally love ASUS and tell everyone I know to order ASUS and have never heard ANY negative feedback after they purchased things from ASUS.
Oh and lets not forget how ASUS was one of the first company's to release an ICS anything. The RZR (Motorola and VZW's flagship phone) is just now seeing BETA releases while we are enjoying ICS updates. Sounds like a crappy company huh?

I probably wont go ASUS for my next tablet but Im not nearly as mad as most of you. Yeah, it sucks. An occasional reboot that ONLY happens when the tablet is idle. Its never died on me while using (which goes back to suspected voltage thing).
If anything my first thought is to stay away from nVidia. Their chips suck. The Tegra 2 was a weakling and for all of its promies the Tegra 3 is getting easily outshined by the newer architecture duals (and even a single in the right setting). Its porbably a combination of the OS/apps not using it to its potential but also a bit of the "lazies" going on from nVidia. Instead of improving the core its just slapping more on there.

Related

Are We Expecting Too Much?

Am I the only who thinks some people are expecting too much? Maybe it is becuase my uses are so different than others?
I am not looking to control orbiting satelites with this device, nor am I wanting it to compose Adele's next number one smash. It is a tablet! Or, am I missing something. Have these devices come so far in such a short time that we want them to be full desktop or laptop replacements?
I want to: check the weather, see what the local movie times are and read some reviews, check email real quick and perhaps respond, watch a few clips of youtube on a really nice screen, have some entertainment portability when I travel, have a huge GPS in my car (that works), write reviews on Trip Advisor, read about the TomKat divorce, etc, etc. I wonder how many people who are highlighting the faults of this device actually have capable laptops at home!
I want a great screen and the latest device that might last me two, or maybe three years. I am not looking to take over the world with this device in 7 years.
Thoughts?
P.S. - I was joking about the TomKat thing.
Partly.
I'm basically on your side. I also think some people overreact on some issues like the I/O.
I watched the Prime release as I wanted that too but there was an overall bad tone from those who got it. The whole forum was basically just threads about problems or complaining, here it is two or three threads now.
With the Infinity you hear some say "oh no I/O, send it back, its crap" and others that say "it's almost smooth as butter".
But on the other hand it is marketed as a high class tablet and priced like that.
So I expect from ASUS to fix that issues. If they ignore it I will probably send it back after some time if the issue really bothers me that much.
But as I'm still waiting for mine to arrive I won't cancel it because of this now.
Okay maybe it is different in other countries that do not have warranty for 2 years, dunno.
You wouldn't have to have bought the 700 if you'd only wanted to watch the ocassional YouTube clip, LOL. As far as your usage scenario goes, yes, I believe you will have a great device that will last you several years, and possibly much longer than that.
I love the device too, but in my usage scenario (watching movie along with browsing the web for a bit, XDA among it), the I/O issue does rear its ugly head every once in a while. Granted, if actually watching the video, all is great; browsing the web, all is great; accessing the filesystem is less nice with slower responses than my SGS2, let alone when you try and transfer a large file.
And to answer your title question: no, I do not think we're expecting too much for a device of this cost (and theoretical capability). A quad-core 1GB RAM ICS tablet with 64 GB on-board memory should blow everything Android out of the water; so far, the experience hasn't been that bad at all, but I am absolutely convinced there is quite some room for improvement.
And now I think of it: all this time we are used as unpaid beta testers. I wonder why ASUS never stumbled upon the I/O issue itself; is that because they just connected seome hardware in an aluminum casing and brought it to retail, like some cynics said, or is this really so special and unforeseen that they didn't test large file transfers (for example) at all and just didn't test that particular aspect? I do have an opinion on that.
Surfing the web (visiting regular sites) and watching embedded video's in those site should work smooth. Especially with this high-end tablet.
Well, it does not go smooth. That's not a high expectation to me.
I compared it with an iPad1 and and iPad3, and even the iPad1 (>2 years old!) does the job faster and smoother ...
@Marty
Is it fair to say that if Asus expects to produce and sell 7,000,000 of these devices (I do not know what the real production number is), and 6,800,000 of those buyers do not care about I/O, multi-tasking, etc, that Asus WOULD NOT spend time, energy, and resources to make those 200,000 buyers happy?
I love these sites and forums, they are a great resource, but lets face it, people that use and post to these sites are a minority, not majority. And while I am sure producers of these tablet devices, be it Asus, Apple, Samsung, etc, do care somewhat about what is said, they have to produce what they can sell at the highest profit margin and then move onto the next device. Forget the Infinity, Asus probably its successor and its successors successor already in the works!
sag365 said:
if Asus expects to produce and sell 7,000,000 of these devices
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I don't think that this is a realistic number. You have to lower that a lot!
I don't think you're expecting too much.
Went into a local Currys and had a good look at a few tablets. The Galaxy Tab 2 10.1 actually looks quite nice and has an amazing screen, so does the Nexus 7 (but again, no 3G or SD card).
I hate to admit it but Apple own the tablet market.
I think I'm going to wait until we have an HD tablet with 3G before I buy one. These days I want to make sure I get the best bang for my buck.
i really do think its the best tab out. no tab comes out as the perfect model an ipad 3 is because there is only 1 of them, nothing to compare within apple. its such closed ecosystem that it runs smoothly because.... u cant do anything YOU want just what they want lol. with android its like PC, so many configuartions its hard to eliminate all bugs, but really good devs are gonna get their hands on this device and fix up a lot of things. also check out endgaget Asus released 4.1 jellybean news to hit the prime and the infinity within the next month
Is it fair to say that if Asus expects to produce and sell 7,000,000 of these devices (I do not know what the real production number is), and 6,800,000 of those buyers do not care about I/O, multi-tasking, etc, that Asus WOULD NOT spend time, energy, and resources to make those 200,000 buyers happy?
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To be honest. I don't think they pay to much mind to us early adapters. We definitely are the minority...
I received my TF700 yesterday and I was expecting a wow from the screen but my wife screwed it up cause I been using her ipad3 for the last week while waiting for the infinity. The screen is definitely nice and it does run smooth like it suppose to. I saw an IO issue when I was downloading all my apps and sorting them out in my home screens. It was sluggish and the screen turned white twice but I was downloading 22 apps with wifi on and re organizing the home screens which is a lot (at least to me). The wifi and bluetooth are [email protected] great. Distance for bluetooth seems to be much better. Jambox works flawless. The only things I didn't like was it seems the speaker has a lower top volume. Doesn't seem to be as loud as my prime was. I do get a click from the lens when I take pictures. You can hear it in video which is annoying.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
Crizthakidd said:
i really do think its the best tab out. no tab comes out as the perfect model an ipad 3 is because there is only 1 of them, nothing to compare within apple. its such closed ecosystem that it runs smoothly because.... u cant do anything YOU want just what they want lol. with android its like PC, so many configuartions its hard to eliminate all bugs, but really good devs are gonna get their hands on this device and fix up a lot of things. also check out endgaget Asus released 4.1 jellybean news to hit the prime and the infinity within the next month
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months
---------- Post added at 05:02 PM ---------- Previous post was at 05:01 PM ----------
dknotty said:
I don't think you're expecting too much.
Went into a local Currys and had a good look at a few tablets. The Galaxy Tab 2 10.1 actually looks quite nice and has an amazing screen, so does the Nexus 7 (but again, no 3G or SD card).
I hate to admit it but Apple own the tablet market.
I think I'm going to wait until we have an HD tablet with 3G before I buy one. These days I want to make sure I get the best bang for my buck.
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If I didn't need it for summer months, I would definitely wait for the Snapdragon version.
sag365 said:
@Marty
Is it fair to say that if Asus expects to produce and sell 7,000,000 of these devices (I do not know what the real production number is), and 6,800,000 of those buyers do not care about I/O, multi-tasking, etc, that Asus WOULD NOT spend time, energy, and resources to make those 200,000 buyers happy?
I love these sites and forums, they are a great resource, but lets face it, people that use and post to these sites are a minority, not majority. And while I am sure producers of these tablet devices, be it Asus, Apple, Samsung, etc, do care somewhat about what is said, they have to produce what they can sell at the highest profit margin and then move onto the next device. Forget the Infinity, Asus probably its successor and its successors successor already in the works!
Click to expand...
Click to collapse
If you'd read my posts in here, you'd have seen I have stated exactly to same a few times over, my friend. In 'normal usage' scenarios, owners won't find significant faults, and they accept a hang here or there -- if you work anywhere where you cannot decide on hardware yourself, you are faced with crap hardware all the time and build up mental antibodies to stutters, lags, hangs and what-not.
Having said that, a lot of people come in here for 'other-than-normal usage' scenarios, right ? And you rightly point out that we do not have any market influence except for the direct one (representatives, who probably are depressed and suicidal by now, LOL).
Eroc162 said:
I received my TF700 yesterday and I was expecting a wow from the screen but my wife screwed it up cause I been using her ipad3 for the last week while waiting for the infinity. The screen is definitely nice and it does run smooth like it suppose to. I saw an IO issue when I was downloading all my apps and sorting them out in my home screens. It was sluggish and the screen turned white twice but I was downloading 22 apps with wifi on and re organizing the home screens which is a lot (at least to me). The wifi and bluetooth are [email protected] great. Distance for bluetooth seems to be much better. Jambox works flawless. The only things I didn't like was it seems the speaker has a lower top volume. Doesn't seem to be as loud as my prime was. I do get a click from the lens when I take pictures. You can hear it in video which is annoying.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
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So what you thoughts in comparison?
Would you exchange Infinity for iPad 3?
Sent from my SGH-T989 using xda premium
MartyHulskemper said:
If you'd read my posts in here, you'd have seen I have stated exactly to same a few times over, my friend. In 'normal usage' scenarios, owners won't find significant faults, and they accept a hang here or there -- if you work anywhere where you cannot decide on hardware yourself, you are faced with crap hardware all the time and build up mental antibodies to stutters, lags, hangs and what-not.
Having said that, a lot of people come in here for 'other-than-normal usage' scenarios, right ? And you rightly point out that we do not have any market influence except for the direct one (representatives, who probably are depressed and suicidal by now, LOL).
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Lol I'm not having too many issues with doing 'other than normal usage' scenarios actually. I downloaded multiple HD texture packs for Mario Kart 64, Starfox 64 and Super Smash Bros with little to no lag, then unzipped, copied and pasted the very large (a couple hundred megabytes) packs into their correct folders without really slowing down at all. I was impressed considering my tablet locked up several times while installing and Titanium Backup restoring apps.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
I was just thinking about writing about the same topic. Sometimes I feel that people are expecting to get a full spec laptop.
Yeah the problems are there, but do they make me regret bying the TF700T? Not a bit.
Sometimes I wonder if ASUS even knows the cause of these various performance issues.
Take this scenario - you or I decide to design our own tablet: We get a bunch of investors, we go to a Chinese tech company, we sit down in a board room with their engineers - somewhere - maybe in the US - we show our blueprints of what we want the tablet to do - screen resolution - processor - ports - size - case material - all the usual stuff - any one of us here on XDA could do it - then, a representative meets with you and your investors again 3 months later with a prototype - you tell them what you like and what you don't - they disappear again for another month and return with a new prototype - you test it, it meets with your approval - you give them the go to produce 1000 of them.
We would have our own company, and produce a tablet - which we sell to the public - but we wouldn't have the slightest clue what makes it tick
And if a customer complains what do we do - we contact a chinese engineer explain the problem and maybe they solve the problem or maybe they make excuses for shoddy workmanship and move on to the next bigger contract - its not their problem to provide customer support, its yours - but you didn't make the thing so you don't have a clue how to solve the customer's problems
Again just hypothetical, but with everything being made by Chinese factories, are we even sure that ASUS knows the cause of our problems or the solutions?
Remember the day of having products made and supported in the US is over. Even the Japanese don't make and support their products anymore. Sony products are made in China!
On a side note - I do think they could have taken the time to tell the Chinese engineers to find a way to put the damn speakers on the front, or at least along the bottom and separated - after hearing the speakers on the a700 I'm having a really hard time rationalizing a premium tablet with a cheap monotone side mounted speaker..
Digital Man said:
Sometimes I wonder if ASUS even knows the cause of these various performance issues.
Take this scenario - you or I decide to design our own tablet: We get a bunch of investors, we go to a Chinese tech company, we sit down in a board room with their engineers - somewhere - maybe in the US - we show our blueprints of what we want the tablet to do - screen resolution - processor - ports - size - case material - all the usual stuff - any one of us here on XDA could do it - then, a representative meets with you and your investors again 3 months later with a prototype - you tell them what you like and what you don't - they disappear again for another month and return with a new prototype - you test it, it meets with your approval - you give them the go to produce 1000 of them.
We would have our own company, and produce a tablet - which we sell to the public - but we wouldn't have the slightest clue what makes it tick
And if a customer complains what do we do - we contact a chinese engineer explain the problem and maybe they solve the problem or maybe they make excuses for shoddy workmanship and move on to the next bigger contract - its not their problem to provide customer support, its yours - but you didn't make the thing so you don't have a clue how to solve the customer's problems
Again just hypothetical, but with everything being made by Chinese factories, are we even sure that ASUS knows the cause of our problems or the solutions?
Remember the day of having products made and supported in the US is over. Even the Japanese don't make and support their products anymore. Sony products are made in China!
On a side note - I do think they could have taken the time to tell the Chinese engineers to find a way to put the damn speakers on the front, or at least along the bottom and separated - after hearing the speakers on the a700 I'm having a really hard time rationalizing a premium tablet with a cheap monotone side mounted speaker..
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Click to collapse
You could contract a US engineer to do the job for you. But you still need a brand image which requires time to get into customers' heads otherwise nobody will buy it from you. Well if you don't get the message across to them then who will? Remember, in a big company there's always a chain-of-command on the production side, it's difficult to get it right the first time and they tends to pick-up their mistakes overtime.
However you'll just needing to submit a customer feedback and then wait patiently because Asus has so many products that they're busy dealing with everyday. I'd understand it from a customer's point of view such that problems within the product itself and falling out of specification etc...
For example you see the quality not class A and constantly compares it with another product in similar system, would you rather be disappointed to see it not being a perfect product?
Think about it perhaps the tablet market has just taken off!!!
So far I am very pleased ... what exactly is an "io"? Wait till this gets an aokp jb port and a custom kernel...it will smoke anything coming out for a while
Sent from my ASUS Transformer Pad TF700T using Xparent SkyBlue Tapatalk 2
Redefined301 said:
You could contract a US engineer to do the job for you. But you still need a brand image which requires time to get into customers' heads otherwise nobody will buy it from you. Well if you don't get the message across to them then who will? Remember, in a big company there's always a chain-of-command on the production side, it's difficult to get it right the first time and they tends to pick-up their mistakes overtime.
However you'll just needing to submit a customer feedback and then wait patiently because Asus has so many products that they're busy dealing with everyday. I'd understand it from a customer's point of view such that problems within the product itself and falling out of specification etc...
For example you see the quality not class A and constantly compares it with another product in similar system, would you rather be disappointed to see it not being a perfect product?
Think about it perhaps the tablet market has just taken off!!!
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You could contact a US engineer to do it for you? You mean in a US factory? There are none. Thats the point.
China IS the only remaining company
ASUS = intermediary between US customer and China
They supply cash a brand name and a list of design requriments - China does all the rest
That disconect becomes a big problem when it comes to product support and problem solving - if you didn't really make it - you are not well prepared to support it

Potential Buyer

I am about to buy a Transformer Infinity. I know why I WANT to buy it, but I thought I'll Ask some owners for reasons for why I would NOT want to buy it
I am a crazy customizer and a power user always trying to push the limits.
I currently own a Optimus Black, a phone no one (even LG) cares about...
How popular is the TF700? Will I get support? Roms? What about ASUS Custoomer service?
Thx in Advance
Pankaja13 said:
I am about to buy a Transformer Infinity. I know why I WANT to buy it, but I thought I'll Ask some owners for reasons for why I would NOT want to buy it
I am a crazy customizer and a power user always trying to push the limits.
I currently own a Optimus Black, a phone no one (even LG) cares about...
How popular is the TF700? Will I get support? Roms? What about ASUS Custoomer service?
Thx in Advance
Click to expand...
Click to collapse
The Infinity is still relatively new, but there is already quite a bit of development going on with it here: http://forum.xda-developers.com/forumdisplay.php?f=1665
As far as official support, such as bug fixes or updates, Asus generally seems to be better and at least faster to get updates out than other manufacturers.
Customer support, however, is a different matter. I haven't dealt with Asus support directly, but there are ample reports about it's horrible quality. For example: http://forum.xda-developers.com/showthread.php?t=1830473&highlight=asus+support
Likewise, Asus' quality control is pretty lax. There are a lot of tablets with issues that never should have passed standard QA checks.
Another related note: they also seem to be selling rebranded TF201 docks as "new" TF700 docks: http://forum.xda-developers.com/showthread.php?t=1810592&highlight=tf700+dock
All things considered though, I'm happy with the Infinity overall. I will accompany that with the caveat that I am in fact getting a replacement for my Infinity and dock from Amazon due to some dust under my screen in a very annoying location (right in the center) and because some keys on the dock started registering incorrectly.
Its a good tablet, but its not without its flaws. I'd still pick one up, as Asus is very good about software updates and our dev community is starting to ramp up so we'll get our custom roms.
Some issues that people have had:
-Quality control is very hit or miss
-You're going to have light bleed. Most tablets have it light enough that its only noticeable while booting though, once in Android it goes away.
-Internal flash storage is relatively slow, causing some occasional performance hiccups. If the Prime is any indication, custom roms will easily work around the issue.
-Asus's tech support staff are complete crap that'll insist on RMAing your device even for the most trivial issues.
-Some devices wont receive updates or unlock their bootloader, although in most cases both start working after a few weeks.
Just make sure you get one that's physically well built, and you should like it.
Thank you very much
I was also considering the iPad 3 because I'm yet to see an iOS device lag....
but I swore I would NEVER buy apple
What do you thing is a better option?
You have the the Wifi version of the Infinity, right? Is there a big difference in performance?
Thx again
I'd wait a while
My advice...
If possible wait before buying.
Don't jump in like I did.
I did get a later non buggy Infinity that has no build problems.
The performance of the tablet is what I would say is stellar compared to most of the previous incarnations.
Yet there is competition on the horizon that just might blow the Infinity out of the water.
I ran out and bought the Acer A700 because it was the latest thing and ended up severely disappointed.
So then I jumped over to the Infinity and have been pleased.
If you are a true blue power user\tinkerer the Asus may be good, yet you may be much happier with a later model
10 inch tab that ships with android 4.1 jellybean.
I'll bet the hardware in the upcoming tabs will give the 'ole iPad a real run for the finish line.
As far as the this or that choice...to me it boils down to an OS preference.
I wouldn't make sense for anyone on here to recommend apple over droid.
Probably best to not even bring it up...
I have a Asus Prime currently in limbo between Asus and FEDEX for about a month now trying to get it replaced. Long story short. Prime broke (poor quality), sent it to texas service center. 1/2 week later got it back. Service center screwed up the packing, FEDEX destroyed my tablet on delivery. Submitted and claim, 30 days later still waiting. Got tired of waiting, bought the infinity.
Asus seems to have learned their lessons from the Prime, so for me the Infinity works like what I expected the prime to be. Flawless.
If you're into customization and tinkering then this is the tablet for you. The only negative I have to say is Asus as a company they are very schizophrenic. They seem to have good customer support, their response time is good, they are polite and they want to do right by the customer but the end result is unsatisfactory. The Prime should have been recalled, but instead they released band aids to problems that only made things worst. But they tried to do good for the customer. Which is why I ended up buying another Asus product. I just hope I don't come to regret my decision later on.
There's not that many options right now anyways, if you want the most powerful tablet released you either get the ipad 3 or the infinity. My vote is on the infinity, just make sure you get insurance.
Thank you very much for your help guys just a few more things...
I will be using this a lot for school work. Is it sensitive enough for handwriting? Can I use a fine tipped stylus like the HandStylus (http://handstylus.com/) ?
Also is there a considerable drop in Performance in the 3G version compared to the Wifi version?
Thank you very much
Pankaja13 said:
Thank you very much for your help guys just a few more things...
I will be using this a lot for school work. Is it sensitive enough for handwriting? Can I use a fine tipped stylus like the HandStylus (http://handstylus.com/) ?
Also is there a considerable drop in Performance in the 3G version compared to the Wifi version?
Thank you very much
Click to expand...
Click to collapse
Yes its very sensitive. The digitizer on the Infinity is really good. Regarding the HandStylus, I don't see why it shouldn't work. It looks like a normal capacitive stylus with just a smaller tip. As far as the 3g version I don't believe its out on the market yet.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Pankaja13 said:
I will be using this a lot for school work.
Click to expand...
Click to collapse
I use my Infinity for quite a bit of work. One thing I found is that I use the device docked with the keyboard more than I do as an actual tablet. When sitting at a table or even on the couch I'm able to bang out e-mail, XLS files or word docs with little or no effort. Even when not using the keyboard, just having it there gives a very stable stand to hold the device in a comfortable position. I'm not even considering a sleeve anymore to protect the device, since just folding the keyboard up will protect the screen. Honestly, I didn't think I would use it this way... figured they dock was going to be a novelty accessory. It has truly transformed (pun intended) this thing into something that is really productive. Not sure what kind of school work you will be using your tablet for, but this is something you might want to consider.
I own one and I think it's great.. I honestly can't think of a reason why you shouldn't get it.. In addition, there are plenty of stable OS that you can put on the tablet once you root it; plus, you have more options you can enact on the tablet, which wouldn't be possible on the iPad.
GaryParr said:
I use my Infinity for quite a bit of work. One thing I found is that I use the device docked with the keyboard more than I do as an actual tablet. When sitting at a table or even on the couch I'm able to bang out e-mail, XLS files or word docs with little or no effort. Even when not using the keyboard, just having it there gives a very stable stand to hold the device in a comfortable position. I'm not even considering a sleeve anymore to protect the device, since just folding the keyboard up will protect the screen. Honestly, I didn't think I would use it this way... figured they dock was going to be a novelty accessory. It has truly transformed (pun intended) this thing into something that is really productive. Not sure what kind of school work you will be using your tablet for, but this is something you might want to consider.
Click to expand...
Click to collapse
I second Garys opinion. My transformer has become my sole computing device at home, with my desktop being used as a file storage.
The keyboard dock is essential for school.
FWIW, I finally bought a gray Infinity after being without my OG Transformer since last AUG and tiring of the wait for a champagne unit. (Tried a Prime for about 36 hours -- it was such a POS that I returned it for a refund.) The gray Infinity has been in production long enough to work out assembly issues, if Asus plans to correct them at all.
I bought from Amazon, which has excellent customer service and return policies. I should receive the unit today. If there are build issues, I'll exchange no more than twice (which, not coincidentally, is the limit of Amazon's exchange policy). If I can't find a good unit among three, I'll just return it and wait for the Samsung P10 or a Surface tab.
Heck, if the P10 is as killer as specs suggest, I'll probably eBay the Infinity anyway. But I've done without a tablet for so long -- and the keyboard dock for my Droid Bionic is a poor substitute -- that I gotta try something.
Pankaja13 said:
Thank you very much
I was also considering the iPad 3 because I'm yet to see an iOS device lag....
but I swore I would NEVER buy apple
What do you thing is a better option?
You have the the Wifi version of the Infinity, right? Is there a big difference in performance?
Thx again
Click to expand...
Click to collapse
If you want to be conformed to a cookie cutter device, and have a dictatorial company tell you what you want, need, and desire
While controlling you with an iron fist, by all means, get iPad 3.
If you are your own unique person who can decide what you want on your own, I strongly suggest a lil green robot.
Pankaja13 said:
Thank you very much
I was also considering the iPad 3 because I'm yet to see an iOS device lag....
but I swore I would NEVER buy apple
What do you thing is a better option?
You have the the Wifi version of the Infinity, right? Is there a big difference in performance?
Thx again
Click to expand...
Click to collapse
I first tried the tf300 because it has the jb update but went to the infinity for its display. Once it gets jb you won't see lag any longer with it. I also tried the new ipad but returned it quickly, ios just too boring for me.
Sent from my GT-P7510 using xda premium
redheadplantguy said:
If you want to be conformed to a cookie cutter device, and have a dictatorial company tell you what you want, need, and desire
While controlling you with an iron fist, by all means, get iPad 3.
If you are your own unique person who can decide what you want on your own, I strongly suggest a lil green robot.
Click to expand...
Click to collapse
Couldn't have said it better myself :highfive:
donharden2002 said:
I first tried the tf300 because it has the jb update but went to the infinity for its display. Once it gets jb you won't see lag any longer with it. I also tried the new ipad but returned it quickly, ios just too boring for me.
Click to expand...
Click to collapse
Same. You can change the wallpaper and that's it.
Big thanks to everyone who helped, but you can only press the "Thanks" button once
I've had some trouble trying to find it in South Asia... guess I'll have to wait a bit longer

Asus "Best and Worst Tablet Moments"

Starting with The Prime (I'm not including the TF101 and TF300 because they don't invoke the level of controversy, nor do they polarize their owners into "You want to take this discussion outside buddy?" kind of dialog's, the way Asus' shiny metal tablets do.
As far as that polarization, it's obvious that people get quite "intense" over these tablets, for a number of reasons. I have Love/Hate emotions toward my Asus Tablet. I LOVE the device's potential and the look feel (sans defects) of the Infinity. It is indicative of how these affect people that in one Video review out there, the reviewer continuously goes on about how "premium" the Infinity is, and how it is "THE BEST ANDROID TABLET" in the SAME VIDEO he crashes the browser so bad, he can't even get it going again for more than 5 minutes! Then he shows how the tablet has a horrendous creak/clicking/screen separation issue, concluding that "it will probably break in the next few days, and that TWO OTHER ASUS INFINITY TABLETS he has in his possession do the same thing, yet in the same breath says it is so "premium" and has such amazing"Build Quality" compared to the (admittedly) plastic crazy Samsung Note 10.1. I understand what he meant, thats what I mean by POTENTIAL. - If fabricated and constructed properly the Infinity is amazing. The problem? It doesn't happen consistently enough in Asus factories
So, I considered the two extremes I have witnessed over the last year, and these are what I determined were the best and worst moments
Asus' Worst Tablet Moment:
They put the TF201 out there, knowing full well that WiFi reception was compromised, and that GPS was non functional - what, were they hoping that the tablets amazing looks and the fact that wifi worked at all would be enough to overcome the problem? Anyone who defended them came off a jackass because either a) They knew the design was compromised and sold it anyway, or b) They DIDN'T KNOW, which means they sent a product out without testing it. And then the put the whammy on it, with the sneaky, deceptive move of taking down the GPS spec quietly hoping they could get away with it. They didn't. People caught them in the act, and started posting in XDA and elsewhere, and THEN Asus came out with a statement. Tehre is no way they were going to do so if they weren't caught. How do I know? Easy one. Every thing they did up to that point shows they were NOT going to be upfront about the issue. Then they sealed the deal by showing a nice "Fixed Prime"at MWC way back in February when all the early adopters (those people who love your products again, Asus) had all BOUGHT the Prime. HUGE slap in the face to that group, me included. Resulting, eventually in
Asus BEST Tablet Moment
This is, like everything I have posted strictly opinion, but I have some facts to back it up, at least for myself. You can believe what you choose. So most of us caught word the you could take a Prime to your local best Buy, and as long as you actually had a receipt (I think there was an exception or two, but cannot verify) they would hook you up with a shiny new TF700 Transformer Infinity Pad. With a long list of possible defects, build issues and so on and so forth. What a lot of folks do not know is that Asus sponsored that program at Best Buy, and logic dictates that they did a similar deal with Amazon customers. I was amazed, and pleased like others that Best Buy was taking back an 8 month old product, with no special warranty or purchase protection plan (I sure didn't have one) and providing the new product in it's place. Even is pricing matched it was an unprecedented move to all ALL those returns, with so little fuss. A few store/managers fought the tide, but overall a HUGE number of people got new product, if all the posts are to be believed. Personally, I believe them; here's: why
While returning my 7th Infinity (Update: I still have the 8th one. Not because I ever achieved "perfection" but because I got a middle ground "acceptable" tablet in each area and that has no glaring, stand out kind of issues.) I was something on the Best Buy screen to this effect: "Exchange for current model - OK per manufacturer" That one line leads me to think that Asus, having enough embarasment and bad will from the Prime/Infinity conundrum, has chosen to quitely buy back, or rather exchange the problem child for the new model. Again, just my opinion, but it does make a lot of sense, don't you think?
The funny part? When the Prime owners started posting, and even petitioning Asus to "Replace my Prime with an Infinity" they were told to stop being ridiculous. Asus is NOT going to do that, ever. I assume they considered options like replacing the back shell of all the Primes, but the cost or recalling and rebuilding was prohibitive (and imagine what a colossal mess THAT would have been; Asus can't even handle normal RMA's never-mind mass refurbing like that!) ​
I remember that time... It was a rollercoaster ride being for us who fell in the so called minority. But thank god the "minority" had enough voice to get Asus to quietly do the right thing. Too bad for the other Best buy and Amazon customers who purchased a defective prime and do not know about XDA, but I guess its the price for not being updated on their tablets. It was rather an easy transaction too returning the prime as did on Oct 11, I even had a geek squad lady on the customer service (under staffed I guess) and all she had to do was check the computer and she told me a giftcard or exchange. It was exchanged for an infinity, still had it light bleeds and had to manually update still dont know if it was the server on the tablet at fault (but others here had similar issues on that day). Well see how the inifinity will pan out, but i doubt well ever see Asus doing an exchange like they did with the prime since they fixed the GPS and wifi issue that was a major complaint of the prime.
junrider said:
I remember that time... It was a rollercoaster ride being for us who fell in the so called minority. But thank god the "minority" had enough voice to get Asus to quietly do the right thing. Too bad for the other Best buy and Amazon customers who purchased a defective prime and do not know about XDA, but I guess its the price for not being updated on their tablets. It was rather an easy transaction too returning the prime as did on Oct 11, I even had a geek squad lady on the customer service (under staffed I guess) and all she had to do was check the computer and she told me a giftcard or exchange. It was exchanged for an infinity, still had it light bleeds and had to manually update still dont know if it was the server on the tablet at fault (but others here had similar issues on that day). Well see how the inifinity will pan out, but i doubt well ever see Asus doing an exchange like they did with the prime since they fixed the GPS and wifi issue that was a major complaint of the prime.
Click to expand...
Click to collapse
Indeed - they really did the right thing at least in the BB replacement deal. Think about it, best Buy is a mess, and they do have issues, but no way were they going to foot the bill for all those tablets, without even having the Purchase Protection that they sell. I saw every person that tried got a new tablet, so again, I know Asus was involved from what I saw on the screen. Asus also knows that the major upset audience was the folks on the forums, and those are the ones they ended up replacing, so it works out pretty good for all. This has been going for months now, and as you saw it is still in effect.
One other thing on the Infinity, Yes GPS works well, but WiFi is also like 5 times that bandwidth of the Prime. Range is not the best device I own, but range is also decent. You probably noticed that the trick they used on the Prime - cranking the hell out of WiFi is still in place on Infinity. Look at battery statistics and often it is using more than the screen, which being HD is a huge drain itself. I think they reasoned that since it helped the Prime, it would show that they REALLY fixed reception on Infinity, LOL! Finally, the HD screen has proven to be a mixed blessing. It really is hard to distinguish in Movies and photos unless you zoom WAY in, but Text of all things looks amazing. All the reviewers and folks that INSIST this is needed and necessary, also cannot say exactly WHY it is a "Must Have" They HATED that the Note 10.1 is 1200x800 when last year that was an "Amazing experience" Honestly, it DOES look amazing,and the HD is awesome, but it's Asus incredible Back-lighting that makes it truly shine (Pun intended) It can just go so BRIGHT. The downside? A number of Games are not compatible and may not ever be, since the developers don't see enough devices to justify the rework for HD. SIMS Free Play is one example, I could play it on Prime, but not in Infinity. Not that much if a deal. After over a month with the Infinity, I will say, I am glad I upgraded and did not go for the Note 10.1 (I have a Note Phone, so it did not "wow" me and the plastic Tab does not compare to Asus on look and feel. It's MOSTLY fixed... JB is good. I/O will probably always remain the one major FAIL for Asus. they have the issue on every tablet they make to some degree, with the Nexus 7 being effected the least, and the Prime & TF300 probably the most.
For my own use I switch from infinity to the note due to I/O issues and crackling speaker. I was overall satisfied even without the FHD. The prime I switched out for the infinity the other day was my cousin's that I had bought for him. I compared the wifi side by side and the note had a good 10dB over the infinity, but the infinity was indeed better than the prime. I get to play with his infinity every other day just to make sure there isnt any problems to suit his needs, I have yet to try out the bluetooth on his inifinity on JB, since that was one of my dissatisfaction with the infinity I exchanged.

SERIOUS WARNING about ASUS & the TF700T

I want to alert people to the danger of buying products from Asus. They are poorly made and if anything goes wrong, you are screwed. Read some of the 1-star reviews on Amazon for the TF700T (which I am returning), and check out these links:
http://www.huffingtonpost.com/michael-russnow/asus-computer-products-cu_b_793608.html
http://www.customerservicescoreboard.com/Asus
http://www.bbb.org/greater-san-fran...us-computer-international-in-fremont-ca-16870
The Huffington Post article is a horror story of customer support that links to many similar stories. The Customer Service Scoreboard site has 856 descriptions of customer service encounters with Asus. 757 of these (88.2%) are negative. And they are not generic - read them. They are specific, and there is a theme. Many of them have pitiful canned responses from Asus.
The BBB has issued an alert for Asus, saying, "We have identified a pattern of complaints concerning service issues. Complaints processed by BBB claim that 1) products sent to the company for repairs are still not working properly when returned to the consumer." Their most recent review of the complaints was January 14, 2013.
It's a shame because the specs for the TF700T looked so good, but I have not enjoyed actually using this machine. Nothing quite works right. I'm sick of the browser crashes. I'm sick of running out of memory. And now my battery meter doesn't work after just 4 months. Maybe I could find a way to recalibrate it, but I'm sick of the problems. I'm finding I don't want to use it - it's just aggravating. I'm not alone in these problems. There are reports of these same issues with the TF700T all over the internet. Since I've learned that Asus does not honor their warranties, I decided to return it to Amazon before it really breaks. It's outside the 30-day window so I won't get a full refund, but hopefully I'll get most of my money back. I did a hard reset and boxed it up.
I wish I'd never bought it. If you haven't bought one yet, I suggest you don't.
Many of their BBB reports are from the early days of the Prime tablet. You think you have isues with your device now, it's nothing compared to the problems that the prime suffered. They tried to fix thing with the gps dongle and were issuing refunds months after purchase if you got lucky. I accept that this is a mobile device and not going to have the full abilities of a laptop or desktop. Technology is advancing but still not totally there yet. If it takes a few seconds longer to load something I'm not going to let it ruin my life like my lollipop was stolen. Maybe that is why the lag does't bother me and I don't notice it.
I've owned multiple Asus produts including laptops and motherboards. When I've had an issue they fixed it with no problem. Every product has people who are not happy with it and there are far more positive reviews and pleased owners of this tablet than hurt bitter ones. Yes it has it faults but for the average owner this machine works fine and may not notice small moments of lag. Power users like those who know XDA may never be fully satisified with any product (in my oppinion). We are into pushing our tablets to higher levels than intended and customizing things. When something new and shiny gets released we upgrade to the new hardware and find new things to be angry with.
Test your luck with other brands. I'm sure they have faults which may or may not bother you. Good luck getting a refund.
Asus makes solid products. The tf700t had Its ups and downs, but I digress. My nexus 7 on the other hand... solid device. No problems whatsoever. They have iffy customer support. Just need to talk to the right people. All in all, their a good company
Sent from my Vivid 4G using Tapatalk 2
permutations said:
I want to alert people to the danger of buying products from Asus. They are poorly made and if anything goes wrong, you are screwed. Read some of the 1-star reviews on Amazon for the TF700T (which I am returning), and check out these links:
http://www.huffingtonpost.com/michael-russnow/asus-computer-products-cu_b_793608.html
http://www.customerservicescoreboard.com/Asus
http://www.bbb.org/greater-san-fran...us-computer-international-in-fremont-ca-16870
The Huffington Post article is a horror story of customer support that links to many similar stories. The Customer Service Scoreboard site has 856 descriptions of customer service encounters with Asus. 757 of these (88.2%) are negative. And they are not generic - read them. They are specific, and there is a theme. Many of them have pitiful canned responses from Asus.
The BBB has issued an alert for Asus, saying, "We have identified a pattern of complaints concerning service issues. Complaints processed by BBB claim that 1) products sent to the company for repairs are still not working properly when returned to the consumer." Their most recent review of the complaints was January 14, 2013.
It's a shame because the specs for the TF700T looked so good, but I have not enjoyed actually using this machine. Nothing quite works right. I'm sick of the browser crashes. I'm sick of running out of memory. And now my battery meter doesn't work after just 4 months. Maybe I could find a way to recalibrate it, but I'm sick of the problems. I'm finding I don't want to use it - it's just aggravating. I'm not alone in these problems. There are reports of these same issues with the TF700T all over the internet. Since I've learned that Asus does not honor their warranties, I decided to return it to Amazon before it really breaks. It's outside the 30-day window so I won't get a full refund, but hopefully I'll get most of my money back. I did a hard reset and boxed it up.
I wish I'd never bought it. If you haven't bought one yet, I suggest you don't.
Click to expand...
Click to collapse
Oh, I'm quivering with fear!
My Infinity works great, always has. So does my Asus netbook.
permutations said:
It's a shame because the specs for the TF700T looked so good, but I have not enjoyed actually using this machine. Nothing quite works right. I'm sick of the browser crashes. I'm sick of running out of memory. And now my battery meter doesn't work after just 4 months. Maybe I could find a way to recalibrate it, but I'm sick of the problems. I'm finding I don't want to use it - it's just aggravating. I'm not alone in these problems. There are reports of these same issues with the TF700T all over the internet. Since I've learned that Asus does not honor their warranties, I decided to return it to Amazon before it really breaks. It's outside the 30-day window so I won't get a full refund, but hopefully I'll get most of my money back. I did a hard reset and boxed it up.
I wish I'd never bought it. If you haven't bought one yet, I suggest you don't.
Click to expand...
Click to collapse
I haven't had any problems with my Infinity I am rooted and stock with just bloatware disabled.
BTrack said:
Oh, I'm quivering with fear!
My Infinity works great, always has. So does my Asus netbook.
Click to expand...
Click to collapse
+1:good:
Sure the TF700T had its software problem but it's getting better with each update.
Breathe, now step back from the ledge. There you go. It'll be ok.
I have owned a TF101, TF300, an now own a TF700 and a Nexus 7. Not to mention a G75 laptop, 3 ASUS motherboards and 2 ASUS video cards. I have not had any problems with any of them. (and i have gotten some good CS from them as well) I agree with previous posts saying that a lot of those complaints were stemming from the first Prime release (which genuinely had issues).
In my opinion they make just as good or better quality products as there is out there right now. Of course that is just my .02
My observation is that it's hit or miss with Asus products. Sometimes they work great, and sometimes they break prematurely. When they break, you can have big problems. I've read MANY reports of people sending in the TF700T for warranty repair and not getting it back for months, and not getting replies from Customer Service. When the machines did come back, the problems usually weren't fixed. The BBB assessment was updated on January 14, 2013 and the complaints were the same - long delays in getting machines back, and when they came back, the problems remained. So it's not just the Prime.
I loved my TF700T when I first got it - awesome display, loved the dock, etc. But there is something wrong with the memory management. Android isn't supposed to run out like that. My phone doesn't (Motorola Droid X Maxx HD). And the constantly hanging and crashing browsers - reported all over the internet - drove me nuts because I mainly use it for browsing the internet. I tried more than 5 different browsers - all had the same problem. I read a thread in this forum where someone discovered it was related to the TF700T's unusually slow I/O performance. Browsers are heavy users of I/O and memory. The TF700T, besides its memory management bugs, has only 1GB of RAM. I wish it had 2GB.
When the battery meter stopped working (all battery meter apps - the TF700T was reporting its battery level incorrectly) and my first efforts at recalibration didn't work, I went to the Asus site to inquire about customer service and/or warranty support. Their Web site is broken in several places. You can't get a list of local authorized service centers, for example - try it. Plus the Web site is in broken English, and and the support parts are unprofessional and not very confidence-inspiring. I'd already heard some complaints about warranty service problems, so that made me nervous. That's when I started looking at the 1-star Amazon.com reviews and found the links to the BBB alert, extremely low customer service scores, tales of horror, etc.
Others have reported problems with broken pins in the connector to the dock (it's plastic and delicate), and cracks in the casing around the screen - lots of reports of these.
For me, the TF700T was not usable because of the memory management problems and browser stalls/crashes. For someone using it mainly for other things, these problems might not matter so much. The quality control and customer support/warranty problems were the last straw.
I know many people are happy with their Nexus 7's, which are made by Asus. I'm told Google warrants this, so the risk is lower. I'm looking at the Nexus 10, which is made by Samsung.
I'm not comfortable with Asus quality control. They cut corners in places, using some high-end components and some very cheap components. The slow I/O on the TF700T is a case-in-point. I'm even more uncomfortable with Asus customer service and warranty support. It's all very hit or miss. Some people are lucky and their machines hold up, and some are not. Some luck out with customer service and some don't. I don't want to do business with a company like this. If it doesn't bother you, then fine. I'm just posting the warning for those who don't like high-risk purchasing. To each his own.
Have you updated your TF700? I used to get browser crashes and memory problems on earlier firmware builds but they all went away with updates.
Running stock, locked, but rooted fyi
But you're being the boy who cried wolf.
ASUS isn't the only manufacturer by any means who has some products with shortcomings. Nothing is perfect. I am WAY more than pleased with my TF700 and I had one of the first ones available. I haven't had many of the physical problems others have reported and I'm hard on my equipment, mine is all scratched and beat up lookin already but it's completely solid build quality and I wouldn't trade it for anything else, especially with its 1920x1200 screen and bright backlight and awesome viewing angles.
You can fix all the problems you complain about yourself by just unlocking it and flashing something else like CleanROM Inheritance 3.2
the i/o problem isn't all in the memory chips. I assure you. mine is smooth as butter and very fast. hell, just try rooting and installing browser2ram. work around it.
I don't have stock software on ANY computing device I own. NONE of them. I even flashed the ECU in my goddamn Jeep!
stop being a *****, buy the hardware you want and then make it do what you want it to do, but don't make a blanket statement about a company that has been producing some of the most advanced hardware out there for DECADES. They're not fly by night, they're just not american, and they don't wanna take the time/money to train a bunch of stupid americans to deal with their stupid problems.
What exactly was the point of this post? You would have gotten more mileage on the Tf201 forum.
Oh goody another TF700T trash this tablet\ASUS thread.
Just chiming in to say I'm very happy...so glad I came to XDA to find answers and help.
Which has come in bucket loads from users of this tablet that have worked with diligence to make things right.
Most of those one star reviews on AMAZON are from out of box buyers whining about flash or general confusion about Android.
I see this thread going in a bad direction.
I had purchased the TF Prime from Best Buy, after all the issues I had with it, they replaced it (free of charge) with the TF700. Other than losing root with the last OTA (bootloader still locked), I have had no problems with it. Plus, Best Buy said they'd honor the 1 year warranty of the TF700 starting from when I got it, not from the original Prime purchase .
Cheapxj said:
Nothing is perfect.
Click to expand...
Click to collapse
Amen.
I am WAY more than pleased with my TF700 and I had one of the first ones available.
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Click to collapse
Me too.
I haven't had many of the physical problems others have reported and I'm hard on my equipment, mine is all scratched and beat up lookin already but it's completely solid build quality and I wouldn't trade it for anything else, especially with its 1920x1200 screen and bright backlight and awesome viewing angles.
Click to expand...
Click to collapse
I love it as well, although I pamper them (it did take a few scratches on the second day, right before my case arrived by mail order.
You can fix all the problems you complain about yourself by just unlocking it and flashing something else like CleanROM Inheritance 3.2
Click to expand...
Click to collapse
You're talking software here, and in that sense, I wholeheartedly agree, but..
permutations said:
Others have reported problems with broken pins in the connector to the dock (it's plastic and delicate)
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Click to collapse
I'm in this boat. The tablet has hardly ever left the dock, and still, both pins snapped off. ASUS CS instantly claims user-induced damage -- as I said, I am very careful with my devices, and I have several ancient ones laying around to prove it -- which is totally and utterly bull.
If it were not for the battery in the dock, I would have considered going another manufacturer route soon, but it's just too good the way it is, even with the ****ty CS. I might go Samsung next time, dunno.
For now, I'm just going the DIY route: tape the tablet inside the dock and use it like a darned laptop with immense battery life. Wish me luck.
originalnabisco said:
Have you updated your TF700? I used to get browser crashes and memory problems on earlier firmware builds but they all went away with updates.
Running stock, locked, but rooted fyi
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Click to collapse
I, too, was running stock, locked, but rooted. I upgraded to JB briefly, but then downgraded back to ICS. Quite a few programs I need and/or like don't run on JB - notably, the volume booster programs. I could barely hear many YouTube videos without a volume booster utility. This was the main thing occupying my mind at the time I was running JB, but I don't remember the memory or browser problems going away, and I would have noticed that. I've read complaints about memory and browser problems from other people running JB.
My main concern is that Asus hardware is often a mix of good quality components with some very weak links, causing it to malfunction prematurely, and Asus doesn't properly honor their warranty a very large percentage of the time. I know that many people here couldn't care less about that. Once you unlock your device, you void the warranty anyway. Since this is Unlock Central, probably this was the wrong site in which to post this warning. I just like this site and learn a lot from it, so I thought I was giving something back. I didn't anticipate I'd be attacked for my post.
To the person who told me I'm the "boy who cried wolf" and I should "stop being a *****"... Um... first of all, I was born a "*****". I'm a middle aged woman, not a boy. You, on the other hand, sound like a pimple-faced 14-year-old. Second, perhaps you don't care about your hardware being under warranty, but I do. I root my Droids, but I choose not to unlock them.
To all who love Asus and don't care about the many quality, customer service, and warranty complaints, just ignore my warning and move on. Enjoy your TF700T. I have returned mine to Amazon.com. And that's all I have to say about this.
permutations said:
I, too, was running stock, locked, but rooted. I upgraded to JB briefly, but then downgraded back to ICS. Quite a few programs I need and/or like don't run on JB - notably, the volume booster programs. I could barely hear many YouTube videos without a volume booster utility. This was the main thing occupying my mind at the time I was running JB, but I don't remember the memory or browser problems going away, and I would have noticed that. I've read complaints about memory and browser problems from other people running JB.
My main concern is that Asus hardware is often a mix of good quality components with some very weak links, causing it to malfunction prematurely, and Asus doesn't properly honor their warranty a very large percentage of the time. I know that many people here couldn't care less about that. Once you unlock your device, you void the warranty anyway. Since this is Unlock Central, probably this was the wrong site in which to post this warning. I just like this site and learn a lot from it, so I thought I was giving something back. I didn't anticipate I'd be attacked for my post.
To the person who told me I'm the "boy who cried wolf" and I should "stop being a *****"... Um... first of all, I was born a "*****". I'm a middle aged woman, not a boy. You, on the other hand, sound like a pimple-faced 14-year-old. Second, perhaps you don't care about your hardware being under warranty, but I do. I root my Droids, but I choose not to unlock them.
To all who love Asus and don't care about the many quality, customer service, and warranty complaints, just ignore my warning and move on. Enjoy your TF700T. I have returned mine to Amazon.com. And that's all I have to say about this.
Click to expand...
Click to collapse
Insulting or not the comments hit the nail so to speak.
You must expect a bit of a thrashing when treading on a choice that many others have made who are more than pleased with it's performance.
I consider this forum a place providing resolution versus my tablet gave me a boo-boo and it hurt.
You have made the best decision returning your tablet, yet posting here about how it wasn't a good choice for you seems irrelevant to me.
The best of luck to you on your next choice.
Thats OK said:
Insulting or not the comments hit the nail so to speak.
You must expect a bit of a thrashing when treading on a choice that many others have made who are more than pleased with it's performance.
I consider this forum a place providing resolution versus my tablet gave me a boo-boo and it hurt.
You have made the best decision returning your tablet, yet posting here about how it wasn't a good choice for you seems irrelevant to me.
The best of luck to you on your next choice.
Click to expand...
Click to collapse
Funny...not the problems people have, or the issues with Asus support...but how much energy and empathy we put into metallic devices that become throw away in a few years. If we put that much energy and attention to detail into a hard critique of our own lives and societal ills...how much better off we would all be...
I think the TF700 is a usable, attractive appliance that offers a decent, but not exceptional value. It is a transitional device- a hybrid tablet/net/ultra book type of device that is probably better than the Microsoft Surface RT- but really is for only light productivity use- that is use beyond content consumption. I like it, but it is just a cold, metallic appliance. It's real value is in the humans that designed it, produced it and do amazing things with it...
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
Thats OK said:
Insulting or not the comments hit the nail so to speak.
You must expect a bit of a thrashing when treading on a choice that many others have made who are more than pleased with it's performance.
I consider this forum a place providing resolution versus my tablet gave me a boo-boo and it hurt.
You have made the best decision returning your tablet, yet posting here about how it wasn't a good choice for you seems irrelevant to me.
The best of luck to you on your next choice.
Click to expand...
Click to collapse
Where did you get the idea that it's ever okay to be rude and insulting - "thrash" someone who is trying to be helpful?
I was not criticizing anyone else's choice, and I was not complaining about problems I had that are of no relevance to anyone else.
I was sharing information about Asus that many people thinking about buying a TF700T will find interesting and relevant. That may not be you. Perhaps you've already made a purchase and you're happy with it. Or perhaps, like many here, you unlock your tablet and void the warranty anyway, so it's not relevant to you for that reason. But you are not everybody. Many people care about warranties, and many people visit this site before making buying decisions. I do. I was talking to them.
And to the people who counter my warning about Asus with, "Not true because it didn't happen to me", I say, you are a sample of one. Please read the links I posted. Thousands of people have reported problems. There's an alert on Asus from the BBB from just 2 weeks ago. This is a real issue. That doesn't mean that 100% of people experience dreadful warranty service from Asus, but the percentage is unacceptably high, much higher than other companies. They also have a reputation for using some really cheap components here and there in otherwise high-end machines, causing them to malfunction or break down prematurely. If you don't want to believe it, don't. If this is irrelevant to you, move on. If you'd like to know more about it, read the links I posted in the first message.
ok, I'll be nice, these threads are getting old, had you used the SEARCH function I'm sure you would have found at LEAST a dozen threads of the same nature, someone calling ASUS terrible because they didn't do their research before a purchase.
I made the assumption that since you've been around XDA for a few years you might have known to do that BEFORE posting.
oh, and for the record, Having a *****, and BEING a ***** are two very different things, and not mutually exclusive. I pegged you for some kid that bought a toy that they couldn't really afford. I wasn't picking a gender, but the old fable isn't "The girl who cried wolf"
If you're already rooting devices, you are SERIOUSLY missing out by not unlocking them. Rooting lets you "repaint" the walls, unlocking lets you blow them down, rearrange the floor plan and tack an addition on the back.
Get where I'm coming from? We build the additions here.
Now I'm going to take my fat balding alcoholic nerdy ass outside and go finish this bottle of Jameson before I stop being nice after a hard day of babysitting young "professionals" on the job who think they know everything because they spent four years in college and three months actually working. That stuff gets to you after a while.

Should we demand a free product exchange when the updated TF700T comes out?

Remember this?
http://www.pocketables.com/2012/07/...or-the-new-asus-transformer-pad-infinity.html
I really feel burned by Asus. My $500 tablet runs so slow and laggy. I've rooted it and run Cromi-X on it, which helps a little but the experience overall is still frustrating.
What drew me to the Transformer was the idea of the keyboard battery dock with expandable ports. However, even that's not worth it now.
I really feel like I got suckered into buying a high end tablet made with very, very low end memory components.
Do you think Asus will let us exchange our tablets for the newer model (and hopefully that newer model actually works)?
Neo3D said:
Remember this?
http://www.pocketables.com/2012/07/...or-the-new-asus-transformer-pad-infinity.html
I really feel burned by Asus. My $500 tablet runs so slow and laggy. I've rooted it and run Cromi-X on it, which helps a little but the experience overall is still frustrating.
What drew me to the Transformer was the idea of the keyboard battery dock with expandable ports. However, even that's not worth it now.
I really feel like I got suckered into buying a high end tablet made with very, very low end memory components.
Do you think Asus will let us exchange our tablets for the newer model (and hopefully that newer model actually works)?
Click to expand...
Click to collapse
Not bloody likely. I just don't see it...but weirder things have happened.
Neo3D said:
Remember this?
http://www.pocketables.com/2012/07/...or-the-new-asus-transformer-pad-infinity.html
I really feel burned by Asus. My $500 tablet runs so slow and laggy. I've rooted it and run Cromi-X on it, which helps a little but the experience overall is still frustrating.
What drew me to the Transformer was the idea of the keyboard battery dock with expandable ports. However, even that's not worth it now.
I really feel like I got suckered into buying a high end tablet made with very, very low end memory components.
Do you think Asus will let us exchange our tablets for the newer model (and hopefully that newer model actually works)?
Click to expand...
Click to collapse
That was something Best Buy did for their costumers. If it was something Asus wanted to be done then they would have notified customers who registered their devices like they did when they released the gps dongle. That was a true hardware mess up and an easier way to fix the problem for them. Technically speaking the Tf700 works to advertised manufacture specifications. Does that mean the device has its flaws, no. Since you did unlock it you made the decision to forgo any warranty on it if it's a less than a year old. If they were to do a swap out then it's their choice to include unlocked devices. Live in the EU then you have other protections.
To anyone still in their return window, if the tablet doesn't perform to what you desire then return it. It won't get drastically better. If you are still within a year you can try constantly rma and someone might issue you an exchange or return, if you get lucky. Otherwise unlock it if warranty is up and see the advances the developer community has made. The tablet really is a different device.
Based on reviews from users, apparently the TF701T is everything our TF700T should have been, minus the reboot problems (ASUS seems to have fixed it with a recent update, but obviously it is just speculation from a few owners of the TF701T) and the slight heat under heavy use. Having said that, to be fair, the TF700 has no hardware problems, even if the internal storage is slow, it is not defective in any ways, hardware-wise anyway. Personally I don't think it is right to demand such exchange from ASUS. Furthermore, my guess is that the Transformer line in general does not sell very well (I have yet to see any TF300 or TF700 being used in public, ever, only iPads and Galaxy Tabs), so we as a whole already account for a very small portion of ASUS' net income. Introducing such exchange program would most likely reduce that little profit even further and no business would do that. Lastly, such exchange program would also give a very bad signal to potential customers since it implies that ASUS' products are so defective that they need to be exchanged. It just doesn't make sense to me.
We should, but we won't get it
It would be nice if Asus offered the exchange, or a program to give a partial credit on return of the tf700t towards an upgrade. I paid for a premium tablet only to find that it was hopelessly crippled. My Nook tablet often does better...less lag. Frankly, if Asus admitted it's mistake I would stay a customer. As it is, I don't think I will ever buy another of their products. Sad, I had high hopes.
If y'all think this tablet is so bad that its parent company should provide a replacement for every one it ever sold, why did you keep it for an entire year?
I'm honestly not trying to flame you guys. We're a community and I love you all. You just have to acknowledge that every device has its quirks. Apple and Nexus devices included. Even if IO performance leads to some lag, on a functional level there is nothing this device is incapable of doing. From where I'm standing nothing was ever defective. As a matter of fact, when this thing came out it was best in class in terms of performance, IO issues included.
Was it not for the broken dock pins I would not trade this tablet for anything currently on the market. Except the TF701 maybe - once Teamwin releases a custom recovery.
I just snagged some wallpapers sbdags stole from the TF701 stock rom and redid my homescreens - and I'm in love all over again!
I really feel for all you guys disappointed by this tablet - especially if you did try CROMi-X.
And I have to admit I don't get it. My tab runs like a dream on CROMi-X.
The only thing that could lure me away would be true split screen functionality - and not like on the Note 10 just for some apps - TRUE split screen functionality.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 4
The only reason i brought this tablet was for running linux on, and for that it works great. Linux seems to deal with IO differently than android, general usage is far less noticeable, you only really see it, during write jobs, heavy io tasks like installing big packages.
If you are unimpressed by Android on this tablet, give Linux a chance
berndblb said:
And I have to admit I don't get it. My tab runs like a dream on CROMi-X.
The only thing that could lure me away would be true split screen functionality
Click to expand...
Click to collapse
That's not a hardware problem.
berndblb said:
Was it not for the broken dock pins I would not trade this tablet for anything currently on the market. Except the TF701 maybe - once Teamwin releases a custom recovery.
I just snagged some wallpapers sbdags stole from the TF701 stock rom and redid my homescreens - and I'm in love all over again!
I really feel for all you guys disappointed by this tablet - especially if you did try CROMi-X.
And I have to admit I don't get it. My tab runs like a dream on CROMi-X.
The only thing that could lure me away would be true split screen functionality - and not like on the Note 10 just for some apps - TRUE split screen functionality.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 4
Click to expand...
Click to collapse
I don't know what you meant by "true split screen", but if you mean running any 2 apps side by side, you can always root the Note 10.1 and install Multi Windows Manager on the Play Store and you will be able to use Multi Window for any apps. My friend showed it to me once, I don't know how usable this Multi Window Manager is, but it is there if you need it.
berndblb said:
Was it not for the broken dock pins I would not trade this tablet for anything currently on the market. Except the TF701 maybe - once Teamwin releases a custom recovery.
I just snagged some wallpapers sbdags stole from the TF701 stock rom and redid my homescreens - and I'm in love all over again!
I really feel for all you guys disappointed by this tablet - especially if you did try CROMi-X.
And I have to admit I don't get it. My tab runs like a dream on CROMi-X.
The only thing that could lure me away would be true split screen functionality - and not like on the Note 10 just for some apps - TRUE split screen functionality.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 4
Click to expand...
Click to collapse
Ive been wondering how omni rom is on a tablet, their splitscreen implementation is perfect on my phone. im going to let it mature a bit and if noones built it, i will. a better alternative is X11
berndblb said:
The only thing that could lure me away would be true split screen functionality - and not like on the Note 10 just for some apps - TRUE split screen functionality.
Click to expand...
Click to collapse
I'm very tempted to try and port OmniRom - there is multiwindow facility on it that works very well (on N7000). Very much still in development but working great already.

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