OTA fails, wrong SKU ? - Eee Pad Transformer Q&A, Help & Troubleshooting

Hi,
Got my TF101 since Aug. 2011 with Stock 8.6.5.7. I never had problems with the OTA Updates. Always worked fine.
I never had CFW installed also never rooted it.
On April 30. I received the OTA notification for the 9.2.1.21 Update. I did try to update it 3 times but it always failed to update. Since then weren’t able to receive the update again.
I tried to hard reset it and clear the DMClient App data & cache but still no OTA Update.
So no I noticed on the ASUS-Devicetracker homepage in the Update List that it tried to update the WW and not the DE update.
List looks like:
2011-12-27 10:32:54 DE_epad-8.6.5.19-user to DE_epad-8.6.5.21-user Done
2012-02-25 04:59:22 DE_epad-8.6.5.21-user to DE_epad-9.2.1.11-user Done
2012-03-19 02:59:17 DE_epad-9.2.1.11-user to DE_epad-9.2.1.17-user Unknow
2012-03-19 02:59:25 DE_epad-9.2.1.11-user to DE_epad-9.2.1.17-user Done
2012-04-30 14:32:31 DE_epad-9.2.1.17-user to WW_epad-9.2.1.21-user Unknow
2012-04-30 14:32:51 DE_epad-9.2.1.17-user to WW_epad-9.2.1.21-user Fail
2012-04-30 16:35:08 DE_epad-9.2.1.17-user to WW_epad-9.2.1.21-user Fail
So something wrong with my TF or an error by the updateservers of Asus? Can I Update to 9.2.1.21?
Thanks!

floschn said:
Hi,
Got my TF101 since Aug. 2011 with Stock 8.6.5.7. I never had problems with the OTA Updates. Always worked fine.
I never had CFW installed also never rooted it.
On April 30. I received the OTA notification for the 9.2.1.21 Update. I did try to update it 3 times but it always failed to update. Since then weren’t able to receive the update again.
I tried to hard reset it and clear the DMClient App data & cache but still no OTA Update.
So no I noticed on the ASUS-Devicetracker homepage in the Update List that it tried to update the WW and not the DE update.
So something wrong with my TF or an error by the updateservers of Asus? Can I Update to 9.2.1.21?
Thanks!
Click to expand...
Click to collapse
You can try to manually update it. Download the correct firmware for your region from Asus website (WW. DE. US or whatever)
-Extract the zip file from inside
-Rename that zip file to EP101_SDUPDATE.zip (make sure it's not .zip.zip this happened when you hide known extension on Windows PC)
-Put the renamed file on the root of the micro sd card
-Boot into recovery by doing the following
Press and hold Vol down + Power button
When you see words at top left corner
Immediately push Vol Up within 5 seconds to get into recovery
Hopefully it will flash the firmware

on the DL page i only can find 9.2.1.21 in WW,CN,US,TW
DE only 9.2.1.17 (i'm currently on)
I'm still wondering why OTA tried to update to WW Version. Maybe they removed the DE 9.2.1.21 update because it was currupted ? And devicetracker Hompage shows just wrong Informations

floschn said:
on the DL page i only can find 9.2.1.21 in WW,CN,US,TW
DE only 9.2.1.17 (i'm currently on)
I'm still wondering why OTA tried to update to WW Version. Maybe they removed the DE 9.2.1.21 update because it was currupted ? And devicetracker Hompage shows just wrong Informations
Click to expand...
Click to collapse
Firmware for different region sometimes get release at different date.

hey,
seems ASUS replaced the DE package with the WW package. Since a friend of my did also get the WW OTA instead of the DE.
so i tried to manually update it(baseballfanz guide) with the WW package and it worked. So far now 8h running no battery drain no sleep of death
Maybe someone else with an DE SKU could confirm that he received the WW Package.

Related

[Q] manual update 8.2.3.6 to 8.2.3.9 reports successful but fail

My TF101 shipped wiht 8.2.3.6 (04142011) firmware.
FOTA search says no FOTA.
I tried manual update and it picked up and rebooted but stopped with an exclamation.
Then it rebooted after some time and said update was successful though it was not. In 'About the Device' it says the build is still 8.2.3.6.
How do I make it update properly to 8.2.3.9?
I would just try to run the manual update again. It worked fine for me. Are you sure that you downloaded and installed the launcher update first? I believe it will fail if you don't install the updated launcher first.

[Q] Why is my Transformer not updating to 3.2?

Hi everyone!
2 days ago the 3.2 update dutifully popped up on my device. Clapping my hands like a chuffed schoolgirl, I started the update. All seemed to go swimmingly, but on completion and after a reboot I was told the update had failed, and my system had been reverted back to previous state.
Several factory wipes and recovery mode wipes later, and reinstallation to 8.4.4.5 and 8.4.4.11 a few times and I now no longer get ANY updates. I am on 8.4.4.11-WW edition currently which appears to be fine, but not updating. I even tried rooting then undoing the root and starting again - again no luck.
Anyone got any ideas? Other than waiting for Asus to put the new firmware file on their ftp server? Help please or suggestions. Thanks.
+1,
All is the same for me.
Same problem, send technical inquiry to asus, this is the reply:
Dear Valued Customer,
The update should automatically download. If it does not auto down load after a week you can manually install.
From your TF101 you can also try going to Apps/Settings/About Tablet/Check Update, make sure to turn on WiFi and the device can access the internet.
If you continue to experience issues in the future, please do not hesitate to contact us.
Best Regards,
Vivian
ASUS Customer Service
From my experience, once you download the update, it seems you are automatically flagged as having got the update. Reverting to a previous built or in your case, even if the update didnt apply, you wont get the ota again.
Sent from my Transformer TF101 using Tapatalk
Exactly the same experience. Support is useless. Guess we have to wait until asus puts 3.2 on their support site.
I have the same problem my devise has i popup that appers twice a day saying...update failed. try again later.... but clicking on the update button in settings does nothing. Guess we will have to wait for the homepage release.
deeren said:
....once you download the update, it seems you are automatically flagged as having got the update....
Click to expand...
Click to collapse
Me too, it seems (1 tablet with 1 version) is flagged :
I've got one OTA with 8.4.4.5 (failed), and another with 8.4.4.11 (destructed myself).
Now I'm waiting OTA..... nothing.
ftp://ftp.asus.com.tw/pub/asus/EeePAD/TF101/

[Q] Still haven't received the 3.2 OTA update

Hello everybody, before all, I hope there isn't a thread already with this topic, if there is, my apologies.
I have an european (ww) stock rom Transformer on 3.1, I did the first update (3.0 to 3.1) manualy, it worked great, but now, its been since the 3rd of august (OTA 3.2 release date in France) that I've been waiting for my tranformer to receive the OTA, but it just won't.
I've tried to push the "search for update" button thousand times and reboot it almost everyday since then without result.
Do someone have had the same problem and solve it?
By the way, I don't have the keyboard dock yet; doest it play a role in my problem?
I bought my transformer 2 weeks ago i was in 3.1 and i had the update to 3.2 as soon my tab was connected on wifi. But i have the dock.
Are you sure that you never rooted your tab?
You can also ask asus france on their facebook page.
Yes I'm positive, unless the manual 3.0 to 3.1 update implied to root. But I'm quite sure it doesn't.
Apparently you are only offered the update once, if it fails it wont offer it again unless you delete a certain file
Not sure which one it is, but a factory reset should sort it if you can cope with wiping it
that's the odd thing, I wasn't offered it even once. I will search for the file you mentioned and in last ressort, go for a factory reset. But honestly I would prefer not to go that far. That's why I asked for other solutions.
Tried updated manually? ie downloading update from
http://support.asus.com/Download.aspx?SLanguage=en&m=Eee+Pad+Transformer+TF101&p=20&s=16
I've tried it too, I've followed the steps, I've put the "asus" folder on a micro sd card, put it in my transformer, but it did not detect the update, I've tried different ways to put the update folder on the sd card so that the tablet can find the update, but still, it didn't work. I just can't figure out why it doesn't want to update.
Thanks for your clues anyway, I will keep searching for a solution or a way to make this manual update...
If I find the thread with the location of the offending file, I`ll update this thread with it
Thanks, it will be very helpfull
seagle77 said:
Thanks, it will be very helpfull
Click to expand...
Click to collapse
You may already know about this forum, but Im beginning to wonder if the posts I am remembering are infact here
http://www.transformerforums.com
Great place either way
Yes great place indeed, i'll try to find it there
I had a similar issue. The tablet update section said 'There is an update available. Please check notifications'. The search for updates button was therefore greyed out. However, nothing ever appeared in the notifications.
I updated manually in the end. However, the update section remains the same: Telling me there is an update and not allowing me to check for any further updates. I'd really like to get this functionality working again.
OK can you please tell me wich folder did you put on the micro sd card for the tablet to detect the update?
Seagle77 go to settings/applications/manage applications/all and scroll down to DMClient click on it and hit clear data and clear catche if i remember right thats what i cleared when the ota failed to install for the first time, once you clear it u might have to restart but it should show you the ota notifiction after that, hope it helps.
V.
I tried it, but after the reboot, there is still no notification of the OTA and nothing more on the update menu.
Update.zip file you downloaded for manual update should go under /removable/microsd/update.zip try placing it there and seeing if u get the notification after a reset , if not then try booting into stock recovery and starting the update from there using update.zip
I've downloaded a file nammed "UpdateLauncher_WW_epaduser8659.zip" on asus website. Do I have to rename it before put it on the micro sd card, or leave it like this?
Ok, problem solved here, someone told me to check the update version on "transformerforum", and the origin of the bug was my first manual update, were I used the US update, istead of WW version.
Therefore, I just needed to update with the US 3.2 file and it worked perfectly.
Thanks for the help given here. Have a good one everybody
Enjoy 3.2 !

Firmware changed from DE to WW after unroot

Hey all,
unfortunately I can't post in the dev section yet, so I have to ask here...
I currently have an unrooted TF101 (B50) from Germany (DE). I originally used this one-click-solution to root my device (FW: DE 3.1, no CWM installed). Everything worked fine.
Later ASUS released the 3.2 update and I wanted to unroot my device and update it. So I used the unroot script and it seemed like everything worked fine. I did not revert to stock recovery when I was asked, due to the fact I had no CWM installed before.
After my device was unrooted I put the update on SD and was wondering why my TF didnt recognize it. Long story, short: In the settings I saw that my device now has the WW edition of the firmware. That's why it could not detect the DE update. So I thought, hm maybe the WW is working and indeed it was at least saying "Update available" when I inserted the SD. But after the reboot I just got an exclamation mark after 10 seconds.
I already tried many things, llike rerooting & unrooting with stock recovery to DE. I also tried other root / unroot / recover methods, nothing helped. I'm still stuck on WW 3.1 now. Google also didnt find any solution for DE.
The only thing I found, which might help me, is this thread: http://tabletroms.com/forums/transf...stock-3-2-recovery-roms-unbricking-tools.html
But it's only WW / US, no DE ...
Maybe someone here has an idea how I can bring back my normal stock DE firmware on my tab?
Thanks in advance
Wh00T

no update found

Ok, i know its been posted before but i couldnt find anything relevant in search (maybe im searching for the wrong thing?)
I know im not the only person with the "There is no update for your device" problem. I had an update available but like an idiot i forgot to unfreeze some apps and it failed. Now its not showing the update again.
Tried wiping the device, no luck
Tried manually updating to ..26 (was on .26) which would restore all frozen apps, then OTA to JB, no luck
Tried manually updating to .30 to see if it would OTA to JB from there, no luck
Tried downgrading to .26 and use the dlpkgfile method to upgrade to 30 from 26 and OTA from there to JB, still no luck.
Tried rebooting power + volume up and clearing cache, still no updates available.
Am i missing something? Most of the methods that people have said work are not working for me... What do i do next? How do i OTA to JB and maintain root?
Bootloader is still locked. I have root. Im currently on .30 but can downgrade if needed it only takes a few minutes.
Halp?

Categories

Resources