[Q] Why is my Transformer not updating to 3.2? - Eee Pad Transformer Q&A, Help & Troubleshooting

Hi everyone!
2 days ago the 3.2 update dutifully popped up on my device. Clapping my hands like a chuffed schoolgirl, I started the update. All seemed to go swimmingly, but on completion and after a reboot I was told the update had failed, and my system had been reverted back to previous state.
Several factory wipes and recovery mode wipes later, and reinstallation to 8.4.4.5 and 8.4.4.11 a few times and I now no longer get ANY updates. I am on 8.4.4.11-WW edition currently which appears to be fine, but not updating. I even tried rooting then undoing the root and starting again - again no luck.
Anyone got any ideas? Other than waiting for Asus to put the new firmware file on their ftp server? Help please or suggestions. Thanks.

+1,
All is the same for me.

Same problem, send technical inquiry to asus, this is the reply:
Dear Valued Customer,
The update should automatically download. If it does not auto down load after a week you can manually install.
From your TF101 you can also try going to Apps/Settings/About Tablet/Check Update, make sure to turn on WiFi and the device can access the internet.
If you continue to experience issues in the future, please do not hesitate to contact us.
Best Regards,
Vivian
ASUS Customer Service

From my experience, once you download the update, it seems you are automatically flagged as having got the update. Reverting to a previous built or in your case, even if the update didnt apply, you wont get the ota again.
Sent from my Transformer TF101 using Tapatalk

Exactly the same experience. Support is useless. Guess we have to wait until asus puts 3.2 on their support site.

I have the same problem my devise has i popup that appers twice a day saying...update failed. try again later.... but clicking on the update button in settings does nothing. Guess we will have to wait for the homepage release.

deeren said:
....once you download the update, it seems you are automatically flagged as having got the update....
Click to expand...
Click to collapse
Me too, it seems (1 tablet with 1 version) is flagged :
I've got one OTA with 8.4.4.5 (failed), and another with 8.4.4.11 (destructed myself).
Now I'm waiting OTA..... nothing.

ftp://ftp.asus.com.tw/pub/asus/EeePAD/TF101/

Related

[Q] HC3.2 OTA pulled?

I just recently managed to wipe my TF when I was rooting it, and had to go back to the stock firmware from the ASUS site.
The ASUS site only has the HC3.1 firmware on there and it's dated 7/25/2011. However, I know that when I got my Transformer 2 days ago, that it updated by it's self to HC3.2 the second it got an internet connection.
Now, when I got to look for an update in the "About Tablet" tab in settings, it says there are no updates available, even though my tablet is only on 3.1.
Did they pull the latest update?
3.2 has not been posted on Asus's site yet. It is only available via Over The Air...
And, after rooting mine (3.1) and restoring to stock I also do not get the 3.2 availability message.
I think that I will have to wait for Asus to post it.
Ah okay, that explains the website.
However, is there a reason my Transformer wouldn't be picking up on the update even though I'm on the official stock ROM?
from what i have observed, once you update, you will no longer get the update back by ota.
it must be a type of monitoring they have with the serial; number maybe.
when i received my tab(2 weeks back), i updated to .11 too and rooted. however upon unrooting and going back to the 8.4.4.5 version, i never got back the .11 ota. Yesterday i got the 3.2 ota directly. this what made me to come to the conclusion stated above.
That makes perfect sense, thanks.
I suppose I was going to root for Netflix anyway!
deeren said:
from what i have observed, once you update, you will no longer get the update back by ota.
it must be a type of monitoring they have with the serial; number maybe.
when i received my tab(2 weeks back), i updated to .11 too and rooted. however upon unrooting and going back to the 8.4.4.5 version, i never got back the .11 ota. Yesterday i got the 3.2 ota directly. this what made me to come to the conclusion stated above.
Click to expand...
Click to collapse
I noticed the same thing on mine. I updated, tried to root, bricked it, nvflashed back, and I haven't gotten the OTA again since. Thankfully there are other ways to upgrade.

[Q] Still haven't received the 3.2 OTA update

Hello everybody, before all, I hope there isn't a thread already with this topic, if there is, my apologies.
I have an european (ww) stock rom Transformer on 3.1, I did the first update (3.0 to 3.1) manualy, it worked great, but now, its been since the 3rd of august (OTA 3.2 release date in France) that I've been waiting for my tranformer to receive the OTA, but it just won't.
I've tried to push the "search for update" button thousand times and reboot it almost everyday since then without result.
Do someone have had the same problem and solve it?
By the way, I don't have the keyboard dock yet; doest it play a role in my problem?
I bought my transformer 2 weeks ago i was in 3.1 and i had the update to 3.2 as soon my tab was connected on wifi. But i have the dock.
Are you sure that you never rooted your tab?
You can also ask asus france on their facebook page.
Yes I'm positive, unless the manual 3.0 to 3.1 update implied to root. But I'm quite sure it doesn't.
Apparently you are only offered the update once, if it fails it wont offer it again unless you delete a certain file
Not sure which one it is, but a factory reset should sort it if you can cope with wiping it
that's the odd thing, I wasn't offered it even once. I will search for the file you mentioned and in last ressort, go for a factory reset. But honestly I would prefer not to go that far. That's why I asked for other solutions.
Tried updated manually? ie downloading update from
http://support.asus.com/Download.aspx?SLanguage=en&m=Eee+Pad+Transformer+TF101&p=20&s=16
I've tried it too, I've followed the steps, I've put the "asus" folder on a micro sd card, put it in my transformer, but it did not detect the update, I've tried different ways to put the update folder on the sd card so that the tablet can find the update, but still, it didn't work. I just can't figure out why it doesn't want to update.
Thanks for your clues anyway, I will keep searching for a solution or a way to make this manual update...
If I find the thread with the location of the offending file, I`ll update this thread with it
Thanks, it will be very helpfull
seagle77 said:
Thanks, it will be very helpfull
Click to expand...
Click to collapse
You may already know about this forum, but Im beginning to wonder if the posts I am remembering are infact here
http://www.transformerforums.com
Great place either way
Yes great place indeed, i'll try to find it there
I had a similar issue. The tablet update section said 'There is an update available. Please check notifications'. The search for updates button was therefore greyed out. However, nothing ever appeared in the notifications.
I updated manually in the end. However, the update section remains the same: Telling me there is an update and not allowing me to check for any further updates. I'd really like to get this functionality working again.
OK can you please tell me wich folder did you put on the micro sd card for the tablet to detect the update?
Seagle77 go to settings/applications/manage applications/all and scroll down to DMClient click on it and hit clear data and clear catche if i remember right thats what i cleared when the ota failed to install for the first time, once you clear it u might have to restart but it should show you the ota notifiction after that, hope it helps.
V.
I tried it, but after the reboot, there is still no notification of the OTA and nothing more on the update menu.
Update.zip file you downloaded for manual update should go under /removable/microsd/update.zip try placing it there and seeing if u get the notification after a reset , if not then try booting into stock recovery and starting the update from there using update.zip
I've downloaded a file nammed "UpdateLauncher_WW_epaduser8659.zip" on asus website. Do I have to rename it before put it on the micro sd card, or leave it like this?
Ok, problem solved here, someone told me to check the update version on "transformerforum", and the origin of the bug was my first manual update, were I used the US update, istead of WW version.
Therefore, I just needed to update with the US 3.2 file and it worked perfectly.
Thanks for the help given here. Have a good one everybody
Enjoy 3.2 !

System Firmware Update notice....

Hi All,
Newbe with a Asus TF101 and I have to say it's been an adventure !
Originally I found a posting how to root my tablet and it worked great until an update notice appeared and locked up my system. After much panic stricken hunting around I found this site and was able to update the tablet to ICS 4.0.3 which is even better then before and runs great.
Now another update notice is appearing again......
[Q] How can I check that this update is ok to use or since I've installed a custom ROM I won't be able to use any of these updates from Asus ?
thanks,
Don't update if you have CWM or custom roms installed( root is fine in most cases). If you do want to update, return your tf to stock first.
Thanks for the reply.....
I was thinking that given my last update experience. Is there a way to turn off the update notices so I don't accidentally update ?
Stop DM Client running in the settings menu. That'll stop your notifications, at least until you reboot and then you'll have to stop it again. You might be able to freeze it using Titanium but I haven't tried it so I can't confirm it won't cause any problems.
Sent from my Desire HD using xda premium

Asus camera firmware update

I seem to have run into a strange firmware update loop. A couple of days ago my tablet received ota to update camera firmware. I accepted the update and it automatically installed however everytime I reboot, I receive the ota again telling me to update the camera firmware. How do I get rid of this? I have disabled dmclient and cmclient as I've read those are linked to asus ota but the update still shows up.
I am running blue android. Any help or insight would be much appreciated as it is very annoying.
Cheers
A
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2

[Q] KitKat Update Issues

The OTA update showed up this morning. I chose to delay it because I was going to need my phone. Went to update it later and it just would not download. Did a factory reset and now when I go to system updates it says "checking for available update." for about a minute then says "check for update is not available at this time. Try again later." What am I missing here?
dwcosby said:
The OTA update showed up this morning. I chose to delay it because I was going to need my phone. Went to update it later and it just would not download. Did a factory reset and now when I go to system updates it says "checking for available update." for about a minute then says "check for update is not available at this time. Try again later." What am I missing here?
Click to expand...
Click to collapse
there have been quite a few people with this same issue. i havent seen any direct fix.
if you are locked, i would suggest you wait it out, or wait for the sbf file to get leaked. there is a way to sideload it, but its risky being locked and no sbf to save you if a problem comes up.
if you are unlocked, there are directions in the General forum to sideload the ota. there is no risk if you are unlocked.
if you are locked, the only thing i would suggest to try is re-flashing the stock 9.30.1 with rsd and see if it will pull the update afterwards. there is no guarantee this will work, but your phone will be 100% clean stock after the flash and give you the best chance to grab the ota if available.
dwcosby said:
The OTA update showed up this morning. I chose to delay it because I was going to need my phone. Went to update it later and it just would not download. Did a factory reset and now when I go to system updates it says "checking for available update." for about a minute then says "check for update is not available at this time. Try again later." What am I missing here?
Click to expand...
Click to collapse
Did you download it and then said to apply it later? If so, are you rooted? If so, hook up your phone to your PC and adb shell into it. Type "su" and hit enter to go into superuser mode.
Navigate to the /cache directory and you should see the OTA .zip file sitting in there. Copy it to your external SD card and then you can load it manually via the recovery.
If you're not rooted, then you won't be able to navigate into the /cache directory. Or, if you didn't have it download when you got the notice (or couldn't download it), then it won't be there.
More update issues
My wife & son both have the HD. My wife checked for the update this morning, said it was ready and proceeded to download. Update did as it was supposed to and when it was done, she had KitKat and that's when things went a bit wonky.
If she has Bluetooth turned on, WiFi connection drops after a few minutes. She googled possible workarounds and none really worked. As long as she is not using BT, WiFi stays up
Has anyone else seen this behavior? She refuses to let me root it and install a custom ROM as I have done on my Samsung GS4 from VZW.
In the mean time, we've told our son not to take the update until
we know more about a possible fix.
zeb carter said:
My wife & son both have the HD. My wife checked for the update this morning, said it was ready and proceeded to download. Update did as it was supposed to and when it was done, she had KitKat and that's when things went a bit wonky.
If she has Bluetooth turned on, WiFi connection drops after a few minutes. She googled possible workarounds and none really worked. As long as she is not using BT, WiFi stays up
Has anyone else seen this behavior? She refuses to let me root it and install a custom ROM as I have done on my Samsung GS4 from VZW.
In the mean time, we've told our son not to take the update until
we know more about a possible fix.
Click to expand...
Click to collapse
Fix was just posted recently. do a factory reset. It sucks, but its the only option.
Factory REst doesn't solve 4.4.2 WIFI issue on Razor MAxx HD
TXKSSnapper said:
Fix was just posted recently. do a factory reset. It sucks, but its the only option.
Click to expand...
Click to collapse
Android V 4.1.2 worked flawlessly since Nov 1023 upgrade. Decided to upgrade to KitKat via OTH. Had WIFI connection issues right away ( inability to obtain IP or lost connection, etc.) This happened with Bluetooth ON or OFF, no difference. The Signal strength was much lower than when on the previous android version and subsequent indicated connection speed was at least 1/2 of what I was getting previously.
Worked with Verizon and Motorola tech support personnel and did multiple factory resets with no improvement.
Since I wanted a factory solution and had insurance on the phone, I ordered a replacement phone. Thankfully, the new phone had 4.1.2 and worked perfectly. WIFI issues are gone.
Conclusion, KitKat is not ready for prime time yet. WIFI bug needs to be worked out before I will upgrade again.
egutwillig said:
Android V 4.1.2 worked flawlessly since Nov 1023 upgrade. Decided to upgrade to KitKat via OTH. Had WIFI connection issues right away ( inability to obtain IP or lost connection, etc.) This happened with Bluetooth ON or OFF, no difference. The Signal strength was much lower than when on the previous android version and subsequent indicated connection speed was at least 1/2 of what I was getting previously.
Worked with Verizon and Motorola tech support personnel and did multiple factory resets with no improvement.
Since I wanted a factory solution and had insurance on the phone, I ordered a replacement phone. Thankfully, the new phone had 4.1.2 and worked perfectly. WIFI issues are gone.
Conclusion, KitKat is not ready for prime time yet. WIFI bug needs to be worked out before I will upgrade again.
Click to expand...
Click to collapse
That's a shame because for me, the FDR fixed the Wifi/Blue-tooth issue as it did for many others. Might have been a hardware issue (faulty radio, etc).

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