Related
I've been unable to get the forwarding code to work (even tried individually editing the call forwarding settings in the menu), and it says that out doesn't work with "prepaid" plans. I don't think that FlexPay counts as prepaid, though.
Sent from my Nexus S using Tapatalk
Google voice with flex pay does not support the forwarding needed to use google voicemail. I went through this with my N1. I switched to the post paid plan just for this reason. To switch you need to have decent credit and have had your flex pay account for over 6 months with no delinquent payments.
That was the deal six months ago when I switched.
irishrally said:
Google voice with flex pay does not support the forwarding needed to use google voicemail. I went through this with my N1. I switched to the post paid plan just for this reason. To switch you need to have decent credit and have had your flex pay account for over 6 months with no delinquent payments.
That was the deal six months ago when I switched.
Click to expand...
Click to collapse
Thanks for the info. I guess I'll have to wait six months then switch over. Did you have any problems changing over?
Sent from my Nexus S using Tapatalk
No problems except finding competent T-Mobile employee that knew how do this fairly rare task.
I'd call T-Mobile just to make sure the 6 month rule is still valid.
This is my only issue on the even more plus plan I have. It's killing me!
Sent from my Nexus S
If you have good credit you don't need to wait 6 months necessarily depending on why you are currently flex pay.
They put me on a flex pay account without asking or even checking my credit (> 750) when I signed up with my nexus s at the store (emp 500 plan). I called T-Mobile and told them to get me off of this terrible flex pay and on to a proper post paid account. I found out it was a flex pay after I tried to forward my voicemail and it kept failing, logged into the website to see I was flex pay. They were apologetic on the phone and quite helpful.
They will do a hard pull on your credit, but as long as you qualify they should switch you.
Sent from my Nexus S using XDA App
krohnjw said:
If you have good credit you don't need to wait 6 months necessarily depending on why you are currently flex pay.
They put me on a flex pay account without asking or even checking my credit (> 750) when I signed up with my nexus s at the store (emp 500 plan). I called T-Mobile and told them to get me off of this terrible flex pay and on to a proper post paid account. I found out it was a flex pay after I tried to forward my voicemail and it kept failing, logged into the website to see I was flex pay. They were apologetic on the phone and quite helpful.
They will do a hard pull on your credit, but as long as you qualify they should switch you.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
My credit is fairly nonexistent since I'm a college student, but hopefully after half a year of on-time payments and a bit of arm-twisting I can get a normal account.
I was suckered into FlexPay once, and I literally had to cancel the account to move to a postpaid account. On the second account, I was nearly forcibly sold a flexpay account again; the phone rep. literally denied knowledge of any non-contract postpaid accounts. It took another call (on a Saturday, no less) to move to a "regular" postpaid account.
TheBiles said:
My credit is fairly nonexistent since I'm a college student, but hopefully after half a year of on-time payments and a bit of arm-twisting I can get a normal account.
Click to expand...
Click to collapse
Actually, good news on that front, no arm twisting needed! They will change your account over to postpaid if you've had 6mo of consistent on-time payments.
I stopped my local T-Mobile store when the G2 came out, curious about my ability to purchase it on contract with them given my good account history (also a college student with shoddy credit). Sure enough, the only thing that's required is the 6mo of on-time payments, took a few minutes to change my account over, and everyone walked out happy. They did ask me for my SSN, not sure if they looked up my score or not, but it didn't matter. They did stress the importance of the consistency. If you make your payment on time for 5mo, then miss it, the clock starts over.
URPREY said:
This is my only issue on the even more plus plan I have. It's killing me!
Sent from my Nexus S
Click to expand...
Click to collapse
I have Even More Plus, and it works fine for me.
unremarked said:
Actually, good news on that front, no arm twisting needed! They will change your account over to postpaid if you've had 6mo of consistent on-time payments.
I stopped my local T-Mobile store when the G2 came out, curious about my ability to purchase it on contract with them given my good account history (also a college student with shoddy credit). Sure enough, the only thing that's required is the 6mo of on-time payments, took a few minutes to change my account over, and everyone walked out happy. They did ask me for my SSN, not sure if they looked up my score or not, but it didn't matter. They did stress the importance of the consistency. If you make your payment on time for 5mo, then miss it, the clock starts over.
Click to expand...
Click to collapse
Awesome! Thanks for the info! I've got automatic payments set up, so it would be tough for me to miss one!
Sent from my Nexus S using Tapatalk
I'm a T-Mobile employee so I figured I can shed some light on this situation. Yes, the 6 month on-time payment policy is still in effect. In fact, they just starting that policy not too long ago. When T-Mobile runs credit, it is NOT a hard pull and doesn't effect your credit like your applying for a mortgage or a car loan. We also don't see an exact credit score either. It actually goes by credit class. From what I was told by tech support about Google Voice and call forwarding, FlexPay does not have call forwarding as a feature which is one of the reasons why Google voicemail doesn't work with FlexPay plans. A far as the conversion from FlexPay to Postpaid, it's a good idea to have automatic scheduled payments taken out of a credit or debit account just to make sure the payments are on time and to avoid paying the 4.99 Control Charge.
If you are within the 14-day Buyer's Remorse period, you do not need to wait 6 months. Just cancel your FlexPay plan under Buyer's Remorse. They will refund your payment. Then go to a T-Mobile store and start new service with a non-contract postpay plan.
----------------------------------
For anyone who wants to feel my pain, this is how I found out:
I bought my Nexus S without contract ($529 at Best Buy) and called T-Mobile to activate service. At that time, I was told that FlexPay and post-pay without contract would give me the same features, and I chose FlexPay.
After a week of Google Voice voicemail mostly not working, I Googled and found the threads about FlexPay not supporting this feature. Called T-Mobile phone support and had the following conversation:
Me: Hi, I bought a Nexus S at full retail price less than a week ago, activated a non-contract FlexPay plan after being told it had all the same features as a post-pay plan, but have come to find out that this is not true and that the FlexPay plan doesn't fully support Google Voice, which is one of the advertised features of this phone. I would like to switch to a non-contract postpay plan.
T-Mobile Representative: I would be happy to assist you... In order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
Me: That makes no sense. I just bought the phone. I am within my return period for the phone at Best Buy, and I am within my trial period with T Mobile. I'm entitled to cancel my plan altogether and start a new one, right? So why can't I switch plans?
T-Mobile Representative: I would be happy to assist you. In order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
Me: Did you really just repeat exactly the same thing to me? Did you understand a word I just said?
T-Mobile Representative: I am sorry for your frustration. We have certain eligibility requirements. In order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
Me: I would like to speak to a supervisor.
T-Mobile Representative: I would be happy to get you to a supervisor, but there are very few supervisors available right now. It may be better for you to go to a T Mobile store for help.
Me: My closest T Mobile corporate store is pretty far away. I'll hold for a supervisor.
I then held for about 20 minutes with the representative occasionally checking in with me to ask if I'd rather go to a store instead of continuing to hold. I finally gave up and called back. Got a new representative this time.
Me: I just called and explained to someone my predicament. She showed no understanding and repeatedly read eligibility guidelines to me. Hopefully you will comprehend what I am calling about. Please refrain from reading me any eligibility guideline involving waiting 6 months.
T-Mobile Representative #2: Sorry for your frustration. How can I help you?
Me: I bought a Nexus S at full retail price less than a week ago, activated a non-contract FlexPay plan after being told it had all the same features as a post-pay plan, but have come to find out that this is not true and that the FlexPay plan doesn't fully support Google Voice, which is one of the advertised features of this phone. I am within my return period for the phone at Best Buy, and I am within my trial period with T Mobile. I would like to switch to a non-contract postpay plan.
T-Mobile Representative #2: I would be happy to assist you. In order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
Me: This is very frustrating. I am within the 14 day Buyer's Remorse period entitled to cancel my service with T Mobile for a full refund. At that point I could start new service as postpay. I could understand if you were to tell me "I understand that what I am telling you makes no sense, but unfortunately my system does not allow me to do what you ask"; however, you showing no comprehension and repeating these eligibility criteria is very frustrating.
T-Mobile Representative #2: I am sorry for your frustration. Our eligibility guidelines specify that in order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
At this point, I said goodbye and disconnected. It was some of the most unhelpful customer support I had ever encountered. I can only assume that those workers are not allowed to express any thoughts which aren't written on the page/screen in front of them.
I drove to my local T Mobile store, and the support there was top notch. The representative there explained that the phone support training was very limited and that in order to get what I wanted with them, I would have to have called and said "I would like to cancel my service under Buyer's Remorse", cancel, and then set up new service (which would be much easier to do with a new SIM, so better that I came into the store). Apparently, the training of the phone support was such that they were to do anything possible to avoid canceling a customer's service, so they were not going to suggest that as the solution for my issue.
The in-store customer service representative then called back the same folks I had just spoken to at phone support and had them cancel my FlexPay plan and refund all that I had paid (that's how Buyer's Remorse works). He then promptly set up non-contract postpay service for me, and I walked out with working Google Voice.
The T Mobile phone support experience made me thing twice about sticking with T Mobile, although the excellent in-store customer support made up for it at least partially.
Verizon phone support is so much better. For starters, I called Verizon on Christmas day and got a US-based rep without any hold time. The T-Mobile phone reps had clearly been outsourced, although this would not have been an issue to me if they had been helpful.
Here's how my conversation went with the Verizon rep:
Me: I got a new phone with T Mobile and would like to know what the early termination fee would be for my Verizon contract which ends in April.
Verizon Representative: That fee is $280
Me: Ouch. Can I drop the data plan from my contract?
Verizon Representative: Unfortunately you are required to have a data plan with that particular phone (HTC Incredible). If you won't be using the phone much, you could pay for the $15 data plan, which gives you 150MB, instead of the $30 data plan you are currently using. Do you or someone you know have an old Verizon phones which is currently not in use?
Me: Yes, why?
Verizon Representative: You can associate your Verizon plan with a non-smartphone and then stop paying for a data plan.
Me: Great!
She then helped me change over to the other phone and also saved me a few extra bucks by putting me on a family plan with my wife. Bottom line is that for the next five months, instead of paying $70/month for a phone I'm not using, I'll be paying $20/month for that phone thanks to a thinking customer representative who did more than read to me from a script.
Amin Sabet said:
If you are within the 14-day Buyer's Remorse period, you do not need to wait 6 months. Just cancel your FlexPay plan under Buyer's Remorse. They will refund your payment. Then go to a T-Mobile store and start new service with a non-contract postpay plan.
----------------------------------
For anyone who wants to feel my pain, this is how I found out:
I bought my Nexus S without contract ($529 at Best Buy) and called T-Mobile to activate service. At that time, I was told that FlexPay and post-pay without contract would give me the same features, and I chose FlexPay.
After a week of Google Voice voicemail mostly not working, I Googled and found the threads about FlexPay not supporting this feature. Called T-Mobile phone support and had the following conversation:
Me: Hi, I bought a Nexus S at full retail price less than a week ago, activated a non-contract FlexPay plan after being told it had all the same features as a post-pay plan, but have come to find out that this is not true and that the FlexPay plan doesn't fully support Google Voice, which is one of the advertised features of this phone. I would like to switch to a non-contract postpay plan.
T-Mobile Representative: I would be happy to assist you... In order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
Me: That makes no sense. I just bought the phone. I am within my return period for the phone at Best Buy, and I am within my trial period with T Mobile. I'm entitled to cancel my plan altogether and start a new one, right? So why can't I switch plans?
T-Mobile Representative: I would be happy to assist you. In order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
Me: Did you really just repeat exactly the same thing to me? Did you understand a word I just said?
T-Mobile Representative: I am sorry for your frustration. We have certain eligibility requirements. In order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
Me: I would like to speak to a supervisor.
T-Mobile Representative: I would be happy to get you to a supervisor, but there are very few supervisors available right now. It may be better for you to go to a T Mobile store for help.
Me: My closest T Mobile corporate store is pretty far away. I'll hold for a supervisor.
I then held for about 20 minutes with the representative occasionally checking in with me to ask if I'd rather go to a store instead of continuing to hold. I finally gave up and called back. Got a new representative this time.
Me: I just called and explained to someone my predicament. She showed no understanding and repeatedly read eligibility guidelines to me. Hopefully you will comprehend what I am calling about. Please refrain from reading me any eligibility guideline involving waiting 6 months.
T-Mobile Representative #2: Sorry for your frustration. How can I help you?
Me: I bought a Nexus S at full retail price less than a week ago, activated a non-contract FlexPay plan after being told it had all the same features as a post-pay plan, but have come to find out that this is not true and that the FlexPay plan doesn't fully support Google Voice, which is one of the advertised features of this phone. I am within my return period for the phone at Best Buy, and I am within my trial period with T Mobile. I would like to switch to a non-contract postpay plan.
T-Mobile Representative #2: I would be happy to assist you. In order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
Me: This is very frustrating. I am within the 14 day Buyer's Remorse period entitled to cancel my service with T Mobile for a full refund. At that point I could start new service as postpay. I could understand if you were to tell me "I understand that what I am telling you makes no sense, but unfortunately my system does not allow me to do what you ask"; however, you showing no comprehension and repeating these eligibility criteria is very frustrating.
T-Mobile Representative #2: I am sorry for your frustration. Our eligibility guidelines specify that in order to be eligible for changing from FlexPay to a postpay plan, you should have 6 months of on time payments and...
At this point, I said goodbye and disconnected. It was some of the most unhelpful customer support I had ever encountered. I can only assume that those workers are not allowed to express any thoughts which aren't written on the page/screen in front of them.
I drove to my local T Mobile store, and the support there was top notch. The representative there explained that the phone support training was very limited and that in order to get what I wanted with them, I would have to have called and said "I would like to cancel my service under Buyer's Remorse", cancel, and then set up new service (which would be much easier to do with a new SIM, so better that I came into the store). Apparently, the training of the phone support was such that they were to do anything possible to avoid canceling a customer's service, so they were not going to suggest that as the solution for my issue.
The in-store customer service representative then called back the same folks I had just spoken to at phone support and had them cancel my FlexPay plan and refund all that I had paid (that's how Buyer's Remorse works). He then promptly set up non-contract postpay service for me, and I walked out with working Google Voice.
The T Mobile phone support experience made me thing twice about sticking with T Mobile, although the excellent in-store customer support made up for it at least partially.
Verizon phone support is so much better. For starters, I called Verizon on Christmas day and got a US-based rep without any hold time. The T-Mobile phone reps had clearly been outsourced, although this would not have been an issue to me if they had been helpful.
Here's how my conversation went with the Verizon rep:
Me: I got a new phone with T Mobile and would like to know what the early termination fee would be for my Verizon contract which ends in April.
Verizon Representative: That fee is $280
Me: Ouch. Can I drop the data plan from my contract?
Verizon Representative: Unfortunately you are required to have a data plan with that particular phone (HTC Incredible). If you won't be using the phone much, you could pay for the $15 data plan, which gives you 150MB, instead of the $30 data plan you are currently using. Do you or someone you know have an old Verizon phones which is currently not in use?
Me: Yes, why?
Verizon Representative: You can associate your Verizon plan with a non-smartphone and then stop paying for a data plan.
Me: Great!
She then helped me change over to the other phone and also saved me a few extra bucks by putting me on a family plan with my wife. Bottom line is that for the next five months, instead of paying $70/month for a phone I'm not using, I'll be paying $20/month for that phone thanks to a thinking customer representative who did more than read to me from a script.
Click to expand...
Click to collapse
I feel your pain. The reason why the customer service was very poor when you first called in was due to the fact that you were speaking to the Flex Pay customer care department and they are 80% outsourced. Every other department is not, especially Post Paid Customer Care.
However, your situation is different than a lot of other people in the same position as you. You were approved for a postpaid account but opted for the Flex Pay account and not everyone will be qualified for both because it's based on credit.
drew_grant said:
I feel your pain. The reason why the customer service was very poor when you first called in was due to the fact that you were speaking to the Flex Pay customer care department and they are 80% outsourced. Every other department is not, especially Post Paid Customer Care.
Click to expand...
Click to collapse
^ Truth. When I had my Nexus One, I was on the FlexPay plans and the support was pretty terrible. But once I went postpaid with my G2 and MT4G, support was vastly improved aside from this one jerk who tried to convince me that my last eventually returned MT4G had received it's update while in it's box, while unpowered, and that Android 2.2 was the latest version.
Once I got past him and talking with an actual phone tech about my issue, I was very impressed with her knowledge/skills/customer service. I wish I had written down her name, because I'd pay extra/wait on hold forevers just to talk with someone who knows her stuff again. She even threw in a $10 account credit just because. Heh.
I just got back from the T-Mo store - they switched me to a post-paid account and my Google Voice works now. It's still the same Even More Plus plan, but it's post-paid instead of Flex-Pay. I have no idea why they stuck me on that plan in the first place.
I got a new number, but I really didn't care because I use Google Voice anyway.
Amin Sabet said:
If you are within the 14-day Buyer's Remorse period, you do not need to wait 6 months. Just cancel your FlexPay plan under Buyer's Remorse. They will refund your payment. Then go to a T-Mobile store and start new service with a non-contract postpay plan.
Click to expand...
Click to collapse
This was extremely helpful, and exactly what I did. Thanks!
drew_grant said:
I feel your pain. The reason why the customer service was very poor when you first called in was due to the fact that you were speaking to the Flex Pay customer care department and they are 80% outsourced. Every other department is not, especially Post Paid Customer Care.
Click to expand...
Click to collapse
Thanks, I'm happy to hear that!
drew_grant said:
However, your situation is different than a lot of other people in the same position as you. You were approved for a postpaid account but opted for the Flex Pay account and not everyone will be qualified for both because it's based on credit.
Click to expand...
Click to collapse
I wish that when I had been presented with the options, they had given me a bit more info to differentiate them. All I was told:
- FlexPay costs $5 more per month unless you have automatic recurring payments
- Post pay has $35 activation fee and FlexPay does not
- Post pay checks your credit and FlexPay doesn't
- Post pay you pay after and FlexPay you pay before
- Same features - no differences at all
I figured I'd save myself the activation fee, avoid a credit check (in case this was not good for my credit) and go with FlexPay with automatic/recurring payments. If they had told me that FlexPay doesn't have call forwarding or that there was a different level of phone support, I never would considered it.
Amin Sabet said:
Thanks, I'm happy to hear that!
I wish that when I had been presented with the options, they had given me a bit more info to differentiate them. All I was told:
- FlexPay costs $5 more per month unless you have automatic recurring payments
- Post pay has $35 activation fee and FlexPay does not
- Post pay checks your credit and FlexPay doesn't
- Post pay you pay after and FlexPay you pay before
- Same features - no differences at all
I figured I'd save myself the activation fee, avoid a credit check (in case this was not good for my credit) and go with FlexPay with automatic/recurring payments. If they had told me that FlexPay doesn't have call forwarding or that there was a different level of phone support, I never would considered it.
Click to expand...
Click to collapse
Flex Pay is a HUGE hassle. It's all systematic and if one thing goes wrong it can mess everything up for the customer and for T-Mobile. As a technicality, I don't expect many people to know about the call forwarding thing on Flex Pay because it's hardly ever used except in the case of GV. The only way I found out about it was last year and it was for on a Sidekick. But like I said, if you can qualify for a Postpaid account, go for postpaid. There's no 4.99 control charge, and you don't have to pay everything up front as far as changes in plans and features goes...and last but no least, the CS is WAY better . Also when they run credit, it's a soft pull that won't damage your credit unless you go to every single wireless carrier around and have them run your credit; THAT will affect it negatively.
URPREY said:
I just got back from the T-Mo store - they switched me to a post-paid account and my Google Voice works now. It's still the same Even More Plus plan, but it's post-paid instead of Flex-Pay. I have no idea why they stuck me on that plan in the first place.
I got a new number, but I really didn't care because I use Google Voice anyway.
Click to expand...
Click to collapse
Hey man, if you want your old number back, it is possible. I'd call the store you went to or just go up there and have the rep request your old number back. It migrates over in 36 hours or so. But yeah, it's totally possible if you would like it back.
I can't find this now for some reason ... but FWIW I called my VZ corporate store today and they had "no information" on price yet ... yet BB knows it's $250, why is this?
I'm assuming it's going to be 249 @ vzw as well as BB? Or do you think VZ is going to hit us w/299 and expect us to do a 50 rebate?
I'm going to get the TBolt and if I end up not liking it I'll just sell it after the DInc 2 comes out I'm scared to get a larger phone, I love the size of my Eris .... and we all know SIZE MATTERS
heehee
$250 from Verizon on a 2 year contract, confirmed by V today in a tweet...
This is not the same question as the poster, but it kind of falls under the topic. I was going to order by calling verizon and having them send me the phone(can't get a certain monthly discount on wirefly(so the customer service person tells me)) and they offered to waive the activation fee. But I found a midnight launch here locally and was wondering if those employee's have the ability to waive the activation fee as well? I would try and entice them with buying the same amount in accessories of course.
snerfu said:
This is not the same question as the poster, but it kind of falls under the topic. I was going to order by calling verizon and having them send me the phone(can't get a certain monthly discount on wirefly(so the customer service person tells me)) and they offered to waive the activation fee. But I found a midnight launch here locally and was wondering if those employee's have the ability to waive the activation fee as well? I would try and entice them with buying the same amount in accessories of course.
Click to expand...
Click to collapse
Verizon retail employees can waive alot of things and give additional discounts. Just say that you really want this phone, but the price is too much. They would want you to be a loyal customer and have you pay $20 less than just walk out.
snerfu said:
This is not the same question as the poster, but it kind of falls under the topic. I was going to order by calling verizon and having them send me the phone(can't get a certain monthly discount on wirefly(so the customer service person tells me)) and they offered to waive the activation fee. But I found a midnight launch here locally and was wondering if those employee's have the ability to waive the activation fee as well? I would try and entice them with buying the same amount in accessories of course.
Click to expand...
Click to collapse
I wish you the best w/the waiving of the fee .... I recently added a line and they charged the $35, it took a call and then a request to talk to a supervisor .... and many minutes on hold before she came back and told me that, as a one time courtesy they would waive it. They also wanted me to "be sure to understand" that going forward all extra lines would have a fee.
I had to laugh when I hung up 'cuz the CS rep assured me in the first place that I would NOT be able to get the fee waived, even after I asked to speak to a supervisor ... moohoowahhahahahaha, I win! And the fact that she was all *****y about it and I got it waived made it even sweeter!
yay me. From what I understand the store people will tell you they don't have the authority to waive it .... let us know what you find out.
ITGuy11 said:
$250 from Verizon on a 2 year contract, confirmed by V today in a tweet...
Click to expand...
Click to collapse
Thank you!
I just ordered from Wirefly.com for 199.99, no rebate required. If you don't mind waiting for FedEx that's the lowest price around right now.
Sent from my Droid using XDA App
Verizon is 249.99 plus a 25$ activation fee at their stores. Just checked at store
Just found it on AmazonWireless
Phone 1: HTC ThunderBolt 4G Android Phone (Verizon Wireless)$ 749.99List Price: Remove $ 179.99Price:
In Stock. Usually ships in 24 hours
http://wireless.amazon.com/HTC-ThunderBolt-Android-Verizon-Wireless/dp/B004M5HB6U/ref=sh_br_ph_1
wirefly is still cheaper. 199-25 for the fatwallet cashback. 175 total
plus using the coupon code you get a free 4gb card
I am eligable for an early upgrade but I think it will only work through Verizons website. Wirefly said I am not eligable and Amazon keeps reporting a problem with my info.
This sucks.
An interesting note: I called verizon to ask why i couldn't upgrade though a third party website and they said I just can't. I asked what their price will be and the lady said she didn't know the price but she sees that there will $100 rebate on it.
Did anyone get a 39 dollar surcharge with the unlmited plan ?
Not that I'm aware of. On the phone receipt or your next billing statement?
Yes, mine was $17.xx + $35 activation fee. Please note this is estimate first month bill. I called and asked nicely, they credit back the activation fee. Thanks to the other poster pointed out.
I called and i got my activation fee waived as well. The store i bought it from told me to call and ask. The online verizon page is also advertising waived activation.
I just called and they won't waive it for me because I'm a first time Verizon customer.
I just might be going back to AT&T and get the Inspire instead.
the $35 activation is normal, the other $17 is prob prorated data charge for the month before the start of new billing cycle.
fwhomeboy said:
I just called and they won't waive it for me because I'm a first time Verizon customer.
I just might be going back to AT&T and get the Inspire instead.
Click to expand...
Click to collapse
so am i and they waived it. call back and politely state you are still under contract with another carrier and would like them to waive it as a courtesy to you to convince you to go with verizon and not return your phone within the trial period.
Sent from my ADR6400L using XDA App
I took your advice and called back and they did waive it. Sweet !!!
I get to keep my THUNDERBOLT !!!
fwhomeboy said:
I took your advice and called back and they did waive it. Sweet !!!
I get to keep my THUNDERBOLT !!!
Click to expand...
Click to collapse
wooo! verizon customer service > sprint customer service.
Sent from my ADR6400L using XDA App
Ah those bastards hide the activation fee until the first bill rather than charging you in-store. I will have to call and complain about this.
bmcclure937 said:
Ah those bastards hide the activation fee until the first bill rather than charging you in-store. I will have to call and complain about this.
Click to expand...
Click to collapse
standard practice
Gent, until i receive my 1st bill, I can't tell for sure indeed they did credit back the $35. The rep told me I could dial #BAL (or whatever), I could see the $35 credit. When I sent this, it sent a text saying I don't have any outstanding balance, no payment, etc.
Hope the rep didn't bs me.
AT&T Premier Account and 3rd Party Retailers (RadioShack). Activation waive possible?
I preordered the HTC One X Sunday morning from Radio Shack (regretted it once I heard Amazon had it for the same price, tax free). Anyhow, a few days later I found out I qualify for an AT&T Premier Account as a student.
My question is, can Radio Shack (or any 3rd party retailer) waive my activation fee like AT&T does since I'm a qualified Premier account? I'd rather not pay those $36 for locking myself in a 2-year contract.
Just call at&t when it shows up on your bill and ask them if they can waive it for you
I'm not sure how much truth there is in this, mostly because I just don't trust the dude at Radio Shack, however, I, too, pre ordered from Radio Shack before the Amazon announcement, and I have a premier account, and what I was told by the manager at Radio Shack was that they don't "charge" the activation fee. AT&T does. If you owe an activation fee, it is assessed by the carrier, and charged by the carrier after the sale of the handset. I don't believe this, mostly because everyone at Radio Shack has told me something that doesn't make sense, illustrating their lack of knowledge about the inner workings of the cellphone industry. I'm hoping that at the time of activation the information shown in the AT&T system will be that I don't owe the fee, and one will not be charged, but there is no way to know until it happens. Might possibly ask AT&T directly what their protocol is for activation through 3rd parties is, maybe they can put a note on the account to waive the fee. Not really sure.
Sorry if this isn't that helpful.
Sent from my Xoom using XDA
qaxx said:
I'm not sure how much truth there is in this, mostly because I just don't trust the dude at Radio Shack, however, I, too, pre ordered from Radio Shack before the Amazon announcement, and I have a premier account, and what I was told by the manager at Radio Shack was that they don't "charge" the activation fee. AT&T does. If you owe an activation fee, it is assessed by the carrier, and charged by the carrier after the sale of the handset. I don't believe this, mostly because everyone at Radio Shack has told me something that doesn't make sense, illustrating their lack of knowledge about the inner workings of the cellphone industry. I'm hoping that at the time of activation the information shown in the AT&T system will be that I don't owe the fee, and one will not be charged, but there is no way to know until it happens. Might possibly ask AT&T directly what their protocol is for activation through 3rd parties is, maybe they can put a note on the account to waive the fee. Not really sure.
Sorry if this isn't that helpful.
Sent from my Xoom using XDA
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He was right, the activation fee is charged by the carrier, thats why I suggested calling your carrier when it shows up on your bill, because I just found out that not all premier members get activation fees waived, you basically have to call and see if your company or whomever has that included in the benefits, but being a loyal customer helps as well.
Hmm, I'm on Premier account and I never get activation fee wavied by AT&T. In fact, AT&T charges $36 fee for Premier account a year earlier than they did for regular consumer account.
foxbat121 said:
Hmm, I'm on Premier account and I never get activation fee wavied by AT&T. In fact, AT&T charges $36 fee for Premier account a year earlier than they did for regular consumer account.
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Same here..maybe I'm not asking nice enough
In fact, other than the service discount (I got 23% discount on everything), everything on Premier is more expensive than regular account. All the promotions like rebates and routine $100 off for new customers never apply to Premier accounts.
BTW, the activation fee is charged to your account, not paid at point of sale. So unless they give you $36 credit for your account, you will be automatically charged $36 by AT&T on your first bill.
MWilt said:
Same here..maybe I'm not asking nice enough
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I too have a premier account.
All you have to do is call in to ATT and tell them you were never made aware that there would be an 'Upgrade Activation Fee' and they waive it 90% of the time.
I literally just did this yesterday and they waived the $36 fee.
The convo went something like this:
Me: Hi I noticed that there was a $36 fee on my account. I wasn't aware that I would be charged for upgrading me phone!
ATT Rep: The sales person didn't tell you about the fee?
Me: No, I wasn't aware of this at all.
ATT Rep: We aren't supposed to waive the fees anymore since we started to charge everyone but I'll waive it just this once.
[email protected] said:
I too have a premier account.
All you have to do is call in to ATT and tell them you were never made aware that there would be an 'Upgrade Activation Fee' and they waive it 90% of the time.
I literally just did this yesterday and they waived the $36 fee.
The convo went something like this:
Me: Hi I noticed that there was a $36 fee on my account. I wasn't aware that I would be charged for upgrading me phone!
ATT Rep: The sales person didn't tell you about the fee?
Me: No, I wasn't aware of this at all.
ATT Rep: We aren't supposed to waive the fees anymore since we started to charge everyone but I'll waive it just this once.
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This is just about right.
I've NEVER paid an activation fee or upgrade fee since I had my first contract phone in 05/06.
I bought the HOX from a physical AT&T store and did not get charged the upgrade fee. 2 years ago I bought from Amazon and also did not get charged the fee. 4 years ago was from walmart and didn't pay it then either. So unless they've changed anything you shouldn't have to pay it even from 3rd parties. Not all premier accounts are the same though...I get 30% off service and other stuff which is my biggest reason for not jumping carriers in 8 years.
bamofosob said:
I bought the HOX from a physical AT&T store and did not get charged the upgrade fee. 2 years ago I bought from Amazon and also did not get charged the fee. 4 years ago was from walmart and didn't pay it then either. So unless they've changed anything you shouldn't have to pay it even from 3rd parties. Not all premier accounts are the same though...I get 30% off service and other stuff which is my biggest reason for not jumping carriers in 8 years.
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30%...damn! I only get 10%
I just checked w/ my school and I realize that I can get 18% off. However, I already preordered. Is there anyway I can apply for the premier discounts retroactively or do I have to cancel my pre-order and go do it in the store personally?
lilhyper said:
I just checked w/ my school and I realize that I can get 18% off. However, I already preordered. Is there anyway I can apply for the premier discounts retroactively or do I have to cancel my pre-order and go do it in the store personally?
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I believe discounts are only on the cell plans not the phones. at least that's how mine works
Sent from my SGH-I897 using XDA
i got $25 credit on the phone when i preordered lol..
Totally depends what organization you are working for or assoicated with. My plan is 20% off plans, no activation fees either.. 40 bucks for 5 gb data/tether!
You can call premiere and ask them to add it to your order or att if your wondering..
[email protected] said:
I believe discounts are only on the cell plans not the phones. at least that's how mine works
Sent from my SGH-I897 using XDA
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I know that. My question is that since my current phone is NOT on the corporate plan, and it seems that to transition to start the corporate plan requires a fresh 2 year contract, it appears I will have to start a new premier account contract at the same time I get a phone.
At Amazon I can only upgrade my phone w/o the ability to modify my AT&T plan. However, once I upgrade my phone, I will be on a new 2 year contract and thus not be eligible to switch to a Premier Account for the next 2 years?
Is that true? I am thinking about cancelling my pre-order from Amazon Wireless and just going to an AT&T corporate store.
I was planning on going into the AT&T store, since I have a Premier account, so I could get the activation waived. However, I guess after reading this I might just get the activation fee waived afterwards.
My only question now is that with a Premier account, will I have any problems doing an upgrade with Amazon? I talked to Amazon customer support about two years ago (when I last upgrade my phone) and they said that Premier accounts could not upgrade through them. Is this true? Anyone have any experience with this? Because I sure would like to pay $150 with no tax rather than $199 plus tax at the AT&T store.
I also am premier account but on top of 24% off plans I also get 30% off accessories and 40% off msrp of any phone and activation fees waived I guess there are differences in premier accounts
Sent from my dying atrix
shadowscreation said:
I also am premier account but on top of 24% off plans I also get 30% off accessories and 40% off msrp of any phone and activation fees waived I guess there are differences in premier accounts
Sent from my dying atrix
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Dying Atrix? My Atrix is smooth as butter and is just an all around amazing phone. If only we can get full ICS support that'd be even better.
lilhyper said:
Dying Atrix? My Atrix is smooth as butter and is just an all around amazing phone. If only we can get full ICS support that'd be even better.
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Check out one of my recent posts and you will see why it's dying
Sent from my dying atrix
Thanks for all the inputs. So, to confirm:
Radio Shack should NOT charge me an activation fee when I go in and buy my HTC One X. The Activation fee is incurred in the monthly bill. Is this correct?
If that's the case, I feel like I have a chance at getting it waived via AT&T. I know Radio Shack would fight this to the death, so I hope they don't have anything to do with this fee.
Is this possible with TMO? I seem to be running into a brick wall where I am required to sign up for a plan. I currently have the economical $30 monthly prepaid plan. Thanks!
Get and plan wait one minute and tell agent you want to cancel plan and don't know where you placed your device.
Nextstep said:
Get and plan wait one minute and tell agent you want to cancel plan and don't know where you placed your device.
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I'd like to cancel my plan, and I think I will because the service blows. But with the app lock, I can't unlock it for 40 days. I even called and told them I was going out of the country, but they sent me an email denying my unlock.
Here's my question: The original purchase of the phone came with a $50 charge for the plan. Then I just paid $57 for the first month. If I cancel now, will that original $50 I paid and the $57 get me the 2 months of service that I need in order for the unlock?
EDIT: I just called again. I didn't pay $50 for the first month, so they say. Also, I have to wait out the "buyers remorse" 14 days before they will submit the phone for unlock under the "international traveling" exception.
Also on 30 a month prepaid Walmart plan here. I was told I would need to buy in store this Friday
Hey fellas...I have the answer you seek because I just paid full price for mine also on the $30 plan
I started a new line of service, paid the $50 no credit check payment, paid for the phone full price. Otherwise you can't buy the phone outright (yet) So once I know my promotional gifts have been accepted and sent to me I'll cancel this line and get my $50 back via a prepaid card.