Thunderbolt Surcharge - Thunderbolt General

Did anyone get a 39 dollar surcharge with the unlmited plan ?

Not that I'm aware of. On the phone receipt or your next billing statement?

Yes, mine was $17.xx + $35 activation fee. Please note this is estimate first month bill. I called and asked nicely, they credit back the activation fee. Thanks to the other poster pointed out.

I called and i got my activation fee waived as well. The store i bought it from told me to call and ask. The online verizon page is also advertising waived activation.

I just called and they won't waive it for me because I'm a first time Verizon customer.
I just might be going back to AT&T and get the Inspire instead.

the $35 activation is normal, the other $17 is prob prorated data charge for the month before the start of new billing cycle.

fwhomeboy said:
I just called and they won't waive it for me because I'm a first time Verizon customer.
I just might be going back to AT&T and get the Inspire instead.
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so am i and they waived it. call back and politely state you are still under contract with another carrier and would like them to waive it as a courtesy to you to convince you to go with verizon and not return your phone within the trial period.
Sent from my ADR6400L using XDA App

I took your advice and called back and they did waive it. Sweet !!!
I get to keep my THUNDERBOLT !!!

fwhomeboy said:
I took your advice and called back and they did waive it. Sweet !!!
I get to keep my THUNDERBOLT !!!
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wooo! verizon customer service > sprint customer service.
Sent from my ADR6400L using XDA App

Ah those bastards hide the activation fee until the first bill rather than charging you in-store. I will have to call and complain about this.

bmcclure937 said:
Ah those bastards hide the activation fee until the first bill rather than charging you in-store. I will have to call and complain about this.
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standard practice

Gent, until i receive my 1st bill, I can't tell for sure indeed they did credit back the $35. The rep told me I could dial #BAL (or whatever), I could see the $35 credit. When I sent this, it sent a text saying I don't have any outstanding balance, no payment, etc.
Hope the rep didn't bs me.

Related

VZW price

I can't find this now for some reason ... but FWIW I called my VZ corporate store today and they had "no information" on price yet ... yet BB knows it's $250, why is this?
I'm assuming it's going to be 249 @ vzw as well as BB? Or do you think VZ is going to hit us w/299 and expect us to do a 50 rebate?
I'm going to get the TBolt and if I end up not liking it I'll just sell it after the DInc 2 comes out I'm scared to get a larger phone, I love the size of my Eris .... and we all know SIZE MATTERS
heehee
$250 from Verizon on a 2 year contract, confirmed by V today in a tweet...
This is not the same question as the poster, but it kind of falls under the topic. I was going to order by calling verizon and having them send me the phone(can't get a certain monthly discount on wirefly(so the customer service person tells me)) and they offered to waive the activation fee. But I found a midnight launch here locally and was wondering if those employee's have the ability to waive the activation fee as well? I would try and entice them with buying the same amount in accessories of course.
snerfu said:
This is not the same question as the poster, but it kind of falls under the topic. I was going to order by calling verizon and having them send me the phone(can't get a certain monthly discount on wirefly(so the customer service person tells me)) and they offered to waive the activation fee. But I found a midnight launch here locally and was wondering if those employee's have the ability to waive the activation fee as well? I would try and entice them with buying the same amount in accessories of course.
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Verizon retail employees can waive alot of things and give additional discounts. Just say that you really want this phone, but the price is too much. They would want you to be a loyal customer and have you pay $20 less than just walk out.
snerfu said:
This is not the same question as the poster, but it kind of falls under the topic. I was going to order by calling verizon and having them send me the phone(can't get a certain monthly discount on wirefly(so the customer service person tells me)) and they offered to waive the activation fee. But I found a midnight launch here locally and was wondering if those employee's have the ability to waive the activation fee as well? I would try and entice them with buying the same amount in accessories of course.
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I wish you the best w/the waiving of the fee .... I recently added a line and they charged the $35, it took a call and then a request to talk to a supervisor .... and many minutes on hold before she came back and told me that, as a one time courtesy they would waive it. They also wanted me to "be sure to understand" that going forward all extra lines would have a fee.
I had to laugh when I hung up 'cuz the CS rep assured me in the first place that I would NOT be able to get the fee waived, even after I asked to speak to a supervisor ... moohoowahhahahahaha, I win! And the fact that she was all *****y about it and I got it waived made it even sweeter!
yay me. From what I understand the store people will tell you they don't have the authority to waive it .... let us know what you find out.
ITGuy11 said:
$250 from Verizon on a 2 year contract, confirmed by V today in a tweet...
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Thank you!
I just ordered from Wirefly.com for 199.99, no rebate required. If you don't mind waiting for FedEx that's the lowest price around right now.
Sent from my Droid using XDA App
Verizon is 249.99 plus a 25$ activation fee at their stores. Just checked at store
Just found it on AmazonWireless
Phone 1: HTC ThunderBolt 4G Android Phone (Verizon Wireless)$ 749.99List Price: Remove $ 179.99Price:
In Stock. Usually ships in 24 hours
http://wireless.amazon.com/HTC-ThunderBolt-Android-Verizon-Wireless/dp/B004M5HB6U/ref=sh_br_ph_1
wirefly is still cheaper. 199-25 for the fatwallet cashback. 175 total
plus using the coupon code you get a free 4gb card
I am eligable for an early upgrade but I think it will only work through Verizons website. Wirefly said I am not eligable and Amazon keeps reporting a problem with my info.
This sucks.
An interesting note: I called verizon to ask why i couldn't upgrade though a third party website and they said I just can't. I asked what their price will be and the lady said she didn't know the price but she sees that there will $100 rebate on it.

If you bought the Skyrocket at $249.99 I got GREAT NEWS!

I just called the Customer Service of AT&T with the argument that I pay $100 bucks extra for the SGSII Skyrocket aditional from other customers that bought it from $149.99 only. After a little talk with the rep. guess what? They refound me $100 dollars to my account as a credit ... I have to say that I'm more than happy! For you guys that try this, good luck!
I hope more people can take advantage of this. I happen to live in a market that won't see LTE until the 1st or 2nd quarter next year and only paid $149.99 from a local corp. store. They should price it the same everywhere (corp stores that is) imho...
Just picked mine up for $149 @ best buy...told them about the att store and online then they price matched. And no $35 restocking fee
Sent from my SAMSUNG-SGH-I727 using xda premium
bacuy82 said:
Just picked mine up for $149 @ best buy...told them about the att store and online then they price matched. And no $35 restocking fee
Sent from my SAMSUNG-SGH-I727 using xda premium
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I would pay the 35$ restocking fee only if the Galaxy Note arrives to AT&T!
I've called 3 times now and gone back in the store. I've been denied this every time. Any tips on what I should say? I am a 20 year customer with 7 lines and internet. You would think that they would treat all their customers the same.
decimusmaximus7 said:
I've called 3 times now and gone back in the store. I've been denied this every time. Any tips on what I should say? I am a 20 year customer with 7 lines and internet. You would think that they would treat all their customers the same.
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Well, She was very negative with my position so I said, can you transfer me to the contract cancelation department please? Then she tells me, its no necessary Sir 'cuz I can help you with this unic call... so... there is the tip
bacuy82 where do live
decimusmaximus7 said:
I've called 3 times now and gone back in the store. I've been denied this every time. Any tips on what I should say? I am a 20 year customer with 7 lines and internet. You would think that they would treat all their customers the same.
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Strange... I called At&t on Monday and asked if I could upgrade early (I wasn't eligible for an upgrade until January 15th). Not only was I told yes, but I was given the $150 price for the Skyrocket. And in my zipcode it was coming up as 250 online.
Plus, I was told they will waive the upgrade fee. (I still have to call now that I have the phone to make sure that happens).
All I did was just ask nicely for the upgrade and the rest just happened. Now I've got my phone and I couldn't be happier.
jmreed97 said:
Strange... I called At&t on Monday and asked if I could upgrade early (I wasn't eligible for an upgrade until January 15th).
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i want to early upgrade too! how many months do i have left on current contract to be eligible?
I bought mine for $149.99 also. I called AT&T and complained about the fact that I had to pay $249 when others in CA or NY have only to pay $149.
After 30min on the phone the answer was still "no we can't do anythinbg the best price I can offer you is $239" When I told her that I could buy the same phone for $199 at walmart or Radioshack she said she was sorry but could do more.
I told her it was sad because at least Verizon and T-Mobile are not changing their price depending of the city and then I asked to talk to a manager.
The manager was "not available" but I got the promise he will call me asap. One our later, I got a phone call, the price was accepted, $149.
It was worth the time
Am I the only one who would rather pay the $100 than spend 30+ minutes on the phone with an ATT CSR?
Hmm my local ATT store asked me what area code showed 149.99, but ones I knew that should have showed 149 seemed 250 and he said he cant bring down the price.
What area code shows 149 still from ATT website.
If you bought it from Bestbuy, just print out a screen shot of the AT&T website showing $149 and they will refund you the $100. I attempted only 1 time and had no problem.
jonathanhtc said:
Well, She was very negative with my position so I said, can you transfer me to the contract cancelation department please? Then she tells me, its no necessary Sir 'cuz I can help you with this unic call... so... there is the tip
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I just called and got the difference credited also, and he added 1000 rollover minutes! Thanks for the tip I owe you a beer!
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sketchturner said:
bacuy82 where do live
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Oklahoma city 73162 Bought phone in Midwest city (73110) because close to work.
Sent from my SAMSUNG-SGH-I727 using xda premium
digitalnrg said:
If you bought it from Bestbuy, just print out a screen shot of the AT&T website showing $149 and they will refund you the $100. I attempted only 1 time and had no problem.
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I don't see it for $149 on the AT&T site. It's $249.
Not cool..
Sent from my SAMSUNG-SGH-I727 using xda premium
Whenever I get home I am going to do this.... Those extra $135 will definitely help!! ($100 for phone + $35 restocking)
Sent from my SAMSUNG-SGH-I727 using xda premium
Tried this with 2 different reps.... no dice.
Before my upgrade, my account expires next month. Told them ill return the phone, and move to verizon as "it seems your company has a $100 mark up" on this device.
Was pretty much told good luck with verizon. LOL
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I just went to Bestbuy and showed them the price on my phone. So he looked on their computers and it said $250 and that it was because my zip was in Oklahoma City on my phone(I used the zipcode a few posts back). I just said my parents moved out there, and after this semester of school I would be moving too. I just said I didn't want to return it and have to have my parents buy it and ship it to me.
He asked a manager and they approved it. Probably didn't want to lose store numbers on contract renewals and bit the hundred bucks.
I would advise saying you didn't want to have to return it and buy it there if your zip is different, they want to keep their numbers up.

AT&T Premier Account and 3rd Party Retailers (RadioShack). Activation waive possible?

AT&T Premier Account and 3rd Party Retailers (RadioShack). Activation waive possible?
I preordered the HTC One X Sunday morning from Radio Shack (regretted it once I heard Amazon had it for the same price, tax free). Anyhow, a few days later I found out I qualify for an AT&T Premier Account as a student.
My question is, can Radio Shack (or any 3rd party retailer) waive my activation fee like AT&T does since I'm a qualified Premier account? I'd rather not pay those $36 for locking myself in a 2-year contract.
Just call at&t when it shows up on your bill and ask them if they can waive it for you
I'm not sure how much truth there is in this, mostly because I just don't trust the dude at Radio Shack, however, I, too, pre ordered from Radio Shack before the Amazon announcement, and I have a premier account, and what I was told by the manager at Radio Shack was that they don't "charge" the activation fee. AT&T does. If you owe an activation fee, it is assessed by the carrier, and charged by the carrier after the sale of the handset. I don't believe this, mostly because everyone at Radio Shack has told me something that doesn't make sense, illustrating their lack of knowledge about the inner workings of the cellphone industry. I'm hoping that at the time of activation the information shown in the AT&T system will be that I don't owe the fee, and one will not be charged, but there is no way to know until it happens. Might possibly ask AT&T directly what their protocol is for activation through 3rd parties is, maybe they can put a note on the account to waive the fee. Not really sure.
Sorry if this isn't that helpful.
Sent from my Xoom using XDA
qaxx said:
I'm not sure how much truth there is in this, mostly because I just don't trust the dude at Radio Shack, however, I, too, pre ordered from Radio Shack before the Amazon announcement, and I have a premier account, and what I was told by the manager at Radio Shack was that they don't "charge" the activation fee. AT&T does. If you owe an activation fee, it is assessed by the carrier, and charged by the carrier after the sale of the handset. I don't believe this, mostly because everyone at Radio Shack has told me something that doesn't make sense, illustrating their lack of knowledge about the inner workings of the cellphone industry. I'm hoping that at the time of activation the information shown in the AT&T system will be that I don't owe the fee, and one will not be charged, but there is no way to know until it happens. Might possibly ask AT&T directly what their protocol is for activation through 3rd parties is, maybe they can put a note on the account to waive the fee. Not really sure.
Sorry if this isn't that helpful.
Sent from my Xoom using XDA
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He was right, the activation fee is charged by the carrier, thats why I suggested calling your carrier when it shows up on your bill, because I just found out that not all premier members get activation fees waived, you basically have to call and see if your company or whomever has that included in the benefits, but being a loyal customer helps as well.
Hmm, I'm on Premier account and I never get activation fee wavied by AT&T. In fact, AT&T charges $36 fee for Premier account a year earlier than they did for regular consumer account.
foxbat121 said:
Hmm, I'm on Premier account and I never get activation fee wavied by AT&T. In fact, AT&T charges $36 fee for Premier account a year earlier than they did for regular consumer account.
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Same here..maybe I'm not asking nice enough
In fact, other than the service discount (I got 23% discount on everything), everything on Premier is more expensive than regular account. All the promotions like rebates and routine $100 off for new customers never apply to Premier accounts.
BTW, the activation fee is charged to your account, not paid at point of sale. So unless they give you $36 credit for your account, you will be automatically charged $36 by AT&T on your first bill.
MWilt said:
Same here..maybe I'm not asking nice enough
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I too have a premier account.
All you have to do is call in to ATT and tell them you were never made aware that there would be an 'Upgrade Activation Fee' and they waive it 90% of the time.
I literally just did this yesterday and they waived the $36 fee.
The convo went something like this:
Me: Hi I noticed that there was a $36 fee on my account. I wasn't aware that I would be charged for upgrading me phone!
ATT Rep: The sales person didn't tell you about the fee?
Me: No, I wasn't aware of this at all.
ATT Rep: We aren't supposed to waive the fees anymore since we started to charge everyone but I'll waive it just this once.
[email protected] said:
I too have a premier account.
All you have to do is call in to ATT and tell them you were never made aware that there would be an 'Upgrade Activation Fee' and they waive it 90% of the time.
I literally just did this yesterday and they waived the $36 fee.
The convo went something like this:
Me: Hi I noticed that there was a $36 fee on my account. I wasn't aware that I would be charged for upgrading me phone!
ATT Rep: The sales person didn't tell you about the fee?
Me: No, I wasn't aware of this at all.
ATT Rep: We aren't supposed to waive the fees anymore since we started to charge everyone but I'll waive it just this once.
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This is just about right.
I've NEVER paid an activation fee or upgrade fee since I had my first contract phone in 05/06.
I bought the HOX from a physical AT&T store and did not get charged the upgrade fee. 2 years ago I bought from Amazon and also did not get charged the fee. 4 years ago was from walmart and didn't pay it then either. So unless they've changed anything you shouldn't have to pay it even from 3rd parties. Not all premier accounts are the same though...I get 30% off service and other stuff which is my biggest reason for not jumping carriers in 8 years.
bamofosob said:
I bought the HOX from a physical AT&T store and did not get charged the upgrade fee. 2 years ago I bought from Amazon and also did not get charged the fee. 4 years ago was from walmart and didn't pay it then either. So unless they've changed anything you shouldn't have to pay it even from 3rd parties. Not all premier accounts are the same though...I get 30% off service and other stuff which is my biggest reason for not jumping carriers in 8 years.
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30%...damn! I only get 10%
I just checked w/ my school and I realize that I can get 18% off. However, I already preordered. Is there anyway I can apply for the premier discounts retroactively or do I have to cancel my pre-order and go do it in the store personally?
lilhyper said:
I just checked w/ my school and I realize that I can get 18% off. However, I already preordered. Is there anyway I can apply for the premier discounts retroactively or do I have to cancel my pre-order and go do it in the store personally?
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I believe discounts are only on the cell plans not the phones. at least that's how mine works
Sent from my SGH-I897 using XDA
i got $25 credit on the phone when i preordered lol..
Totally depends what organization you are working for or assoicated with. My plan is 20% off plans, no activation fees either.. 40 bucks for 5 gb data/tether!
You can call premiere and ask them to add it to your order or att if your wondering..
[email protected] said:
I believe discounts are only on the cell plans not the phones. at least that's how mine works
Sent from my SGH-I897 using XDA
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I know that. My question is that since my current phone is NOT on the corporate plan, and it seems that to transition to start the corporate plan requires a fresh 2 year contract, it appears I will have to start a new premier account contract at the same time I get a phone.
At Amazon I can only upgrade my phone w/o the ability to modify my AT&T plan. However, once I upgrade my phone, I will be on a new 2 year contract and thus not be eligible to switch to a Premier Account for the next 2 years?
Is that true? I am thinking about cancelling my pre-order from Amazon Wireless and just going to an AT&T corporate store.
I was planning on going into the AT&T store, since I have a Premier account, so I could get the activation waived. However, I guess after reading this I might just get the activation fee waived afterwards.
My only question now is that with a Premier account, will I have any problems doing an upgrade with Amazon? I talked to Amazon customer support about two years ago (when I last upgrade my phone) and they said that Premier accounts could not upgrade through them. Is this true? Anyone have any experience with this? Because I sure would like to pay $150 with no tax rather than $199 plus tax at the AT&T store.
I also am premier account but on top of 24% off plans I also get 30% off accessories and 40% off msrp of any phone and activation fees waived I guess there are differences in premier accounts
Sent from my dying atrix
shadowscreation said:
I also am premier account but on top of 24% off plans I also get 30% off accessories and 40% off msrp of any phone and activation fees waived I guess there are differences in premier accounts
Sent from my dying atrix
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Dying Atrix? My Atrix is smooth as butter and is just an all around amazing phone. If only we can get full ICS support that'd be even better.
lilhyper said:
Dying Atrix? My Atrix is smooth as butter and is just an all around amazing phone. If only we can get full ICS support that'd be even better.
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Click to collapse
Check out one of my recent posts and you will see why it's dying
Sent from my dying atrix
Thanks for all the inputs. So, to confirm:
Radio Shack should NOT charge me an activation fee when I go in and buy my HTC One X. The Activation fee is incurred in the monthly bill. Is this correct?
If that's the case, I feel like I have a chance at getting it waived via AT&T. I know Radio Shack would fight this to the death, so I hope they don't have anything to do with this fee.

Activation fee

BTW incase anyone is going to upgrade to the one x, if your account is in good standing and you have been a customer for long enough (5 years personally) they WILL waive the $36 activation fee
I bought the one x from the at&t corp store. I used the upgrade from a different line which uses a basic phone.
I called att and they canceled the data plan for that phone.
I asked for the activation fee for my upgrade to be waived and customer service guy said he will check to see if my account is in good standing and if I am eligible. He said I was.
He couldn't do it until I get my bill because the fee hasn't been applied to my bill yet but a note in my account for the waiver of the fee was posted by him.
He told me that on my next bill if the charge is there to call and it will be waived
Did you call customer service? Email them? And I'm assuming you do this AFTER you have activated the phone?
S8B said:
Did you call customer service? Email them? And I'm assuming you do this AFTER you have activated the phone?
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+1, and does it matter if you purchased it from a 3rd party like radioshack or amazon?
also the reason I bought the phone from att and not rs or amazon for $50 is because they would charge me their bs savings fee if I canceled my data plan and used the phone with a different line
Guys just call customer service after you upgrade, doesn't matter from where. I told them that $200 for a phone plus a monthly bill was too much money, and the activation fee was just going overboard. She did it without thinking twice.
I ll give it a try and will call CS

AT&T Double Charging Upgrade Fee

I pre-ordered my phone online and was charged a $36 upgrade fee on my phone order. Today I checked my service bill online and there is an additional charge of $36 for a "one time upgrade charge." When i called them the CSR said that she was unable to see my phone order in her system but that it was "impossible" for them to bill the upgrade fee on the phone order so they always add it to the service bill.
After a lot of back and forth and being put on hold, she finally offered to "waive" the upgrade fee... which actually just means I don't have to pay twice lol.
Make sure to check your phone order and your next service bill.
delete
$36 is the new upgrade fee...
Its a joke, but like a good sheep... I signed the contract anyway! Maybe I should call and ask for them to waive it?
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Setup account as a business account and you get zero upgrade fees. Good luck.
AT&T Galaxy Note 2
wttisme said:
Check your CC statement. I thought the same thing until I saw the actual charge and it was just the phone plus tax. Their order system is derping because it lists the activation fee under one-time fees due today. Hopefully it's not on there, because it's always been billed to the wireless bill.
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Used my honey's credit card so I can't check the statement but I have an email with the bill that shows the fee included. I'll have to ask him if they charged his card for the full amount of the bill. With the fee and tax it was $247.99.
martinezma99 said:
Setup account as a business account and you get zero upgrade fees. Good luck.
AT&T Galaxy Note 2
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I already get a business discount due to my employer but unfortunately they don't automatically waive upgrade fees.
Rox628;40943621[B said:
]$36 is the new upgrade fee... [/B]
Its a joke, but like a good sheep... I signed the contract anyway! Maybe I should call and ask for them to waive it?
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Yeah I'm a good little sheep now too lol. I was ok with paying the $36 but NOT twice! lol
If you wait long enough to upgrade, they will offer to upgrade you for free and even give you extra discounts. I used to wait for those offers but now I'm becoming addicted to new technology!
Wouldn't hurt to try calling them though!
You can probably get the other $36 charge taken off if you want to argue enough and if you're a VIP customer. At the very least, they'll give you a $25 credit or so for "not being told about the fee." But the easiest way to do it is to tell the person you're upgrading with (it probably has to be through AT&T and you would have to order in store or over the phone) tell you that you won't have to pay it and then remember what their name is in case they say otherwise when you call to get it taken off. Bam. $36 saved.
Sent from my iPad using Tapatalk HD
Caiyenne said:
Yeah I'm a good little sheep now too lol. I was ok with paying the $36 but NOT twice! lol
If you wait long enough to upgrade, they will offer to upgrade you for free and even give you extra discounts. I used to wait for those offers but now I'm becoming addicted to new technology!
Wouldn't hurt to try calling them though!
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Yup I'm stupid.... I see you paid $36 twice!
My last upgrade was $18, so i was aggravated to see $36 as a new fee :-\
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jtc276 said:
You can probably get the other $36 charge taken off if you want to argue enough and if you're a VIP customer. At the very least, they'll give you a $25 credit or so for "not being told about the fee." But the easiest way to do it is to tell the person you're upgrading with (it probably has to be through AT&T and you would have to order in store or over the phone) tell you that you won't have to pay it and then remember what their name is in case they say otherwise when you call to get it taken off. Bam. $36 saved.
Sent from my iPad using Tapatalk HD
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So far I have $75 dollars of credits in addition to the $36 refund due to having to call them constantly this month. I don't want to push my luck again haha.
Rox628 said:
Yup I'm stupid.... I see you paid $36 twice!
My last upgrade was $18, so i was aggravated to see $36 as a new fee :-\
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I hope the next upgrade fee isn't doubled again!
Caiyenne said:
So far I have $75 dollars of credits in addition to the $36 refund due to having to call them constantly this month. I don't want to push my luck again haha.
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I received the same.

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