Hello everyone, I got the Rogers HTC one x and put in my fido micro sim and set up the apn, it worked for an hour then stopped working. Phone calls work and I can text message but no data unless I connect via wi-fi. I factory reset again and set it up again, however the same thing. I constantly have to reboot the phone to make data work again for a short period then it stops, then I need to repeat the same cycle again. Has any one else experienced this? Any ideas on how I can fix this issue?
Is your phone unlocked? If not, you need to unlock it.
Didn't unlock it. Was under the impression it would work for fido since someone else claimed it worked for them with a fido sim. I will try unlocking it then. Thanks for the reply.
Go into your network settings and change the option gsm auto/wcdma auto/LTE auto to just gsm auto/wcdma auto
I had the same issue with my phone I unlocked it and set it up with Telus and everything was fine until a couple days ago when I was getting the same issues as you. Hanging that setting worked for me.
Sent from my HTC One X using xda premium
You don't need to unlock it, the One X from Rogers will work on Fido and Chatr out of the box.
(Proven by the fact that you can connect. If it as locked, it would never connect. The phone wouldn't let you.)
I have a feeling it's because Rogers hasn't enabled LTE on the Fido network yet. So my suggestion would be to disable LTE on your One X: Settings > Mobile Data > Network Modes > Select "GSM / WCDMA auto"
Edit: Beat by killathenoob
Thank you for the replies. I tried that however it still loses connection after a bit of time passes. Sometimes the sim gets reconnected on its own then loses connection fairly quickly again. I hope its not a faulty phone.
Mine's from Rogers and I'm using Rogers in a non-LTE enabled area and it worked fine out of the box. His should as well and I don't think he'd need to change the radio settings in the service menu. But perhaps he may... it's the first I've heard of it.
Maybe get Fido to reset the connection from their end and power cycle it. It may just need to be reprovisioned. They've had some challenges in the last little while and I also had to get transferred to a few reps when I changed my SIM back to my old one temporarily (bricked my HTC One XL for a day but thankfully unbricked it - whew!).
Hopefully it's nothing more than some simple provisioning challenges. Maybe Fido was having the same issue in their centers.
So far, I have tried calling Fido and even went to the store to have them try to troubleshoot it. They reset the data connection and I powered the phone off for a few minutes, still the same. Even trying a differnt Fido micro sim gives the same results so it can't be my sim card either. I will have data connection for up to 15mins then it stops working.
iman79 said:
So far, I have tried calling Fido and even went to the store to have them try to troubleshoot it. They reset the data connection and I powered the phone off for a few minutes, still the same. Even trying a differnt Fido micro sim gives the same results so it can't be my sim card either. I will have data connection for up to 15mins then it stops working.
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I'd ask for a device swap. That doesn't sound normal. Now's the best time to request it as well.
Hey iman79,
Were you able to find a solution to your problem where data drops out after a period of time?
I have just recently started using a Rogers HTC One X on Fido with an LTE Sim and am facing the same problem where the data connection seems to drop out.
Note: the phone still shows 'LTE' is connected but no data comes through.
And as you said only restarting the phone will fix the problem.
Thanks,
Related
My MyTouch 4G slide has been sitting for a month or two after previously working fine. Now it powers up however it can't get a signal with my T-mobile SIM (or my wife's). I'm concerned that somehow the radio might have gotten fried. So far I've reflashed it back to stock, unrooted, and hard reset it a few times, nothing has worked.
If I go into Wireless & Networks, drop down to Mobile Networks, Then Network Operators, and "Search Networks", it takes a few moments and finds AT&T & T-Mobile (I'm in an area where my devices normally get full T-Mobile service). However when I try to connect to T-Mobile, I get a message saying "Your SIM card does not allow a connection to this network". Same SIM works fine in a G2, connected to T-Mobile.
Anyone have a way to test the phone radio, or perhaps have an idea on what it's issue is?
I have had this exact problem, and attempted the same solutions, but without success. Was working fine, and then 1hr later quit working and was not able to repair even after return to stock/deroot, etc. Doing warranted return, and just got replacement phone by mail for swap out from t-mo.
am a little worried about reroot and rerom in case I have another problem.
My device is doing the same thing. Not sure when it started... I havent used the MT4GS in a few weeks, picked it up and reset it back to stock everything, and it's not getting any service from any of my SIM cards. I unlocked it a while ago to use on AT&T prepaid SIM, and not even that will work... Any advice would be helpful...
dadarkmcse said:
My MyTouch 4G slide has been sitting for a month or two after previously working fine. Now it powers up however it can't get a signal with my T-mobile SIM (or my wife's). I'm concerned that somehow the radio might have gotten fried. So far I've reflashed it back to stock, unrooted, and hard reset it a few times, nothing has worked.
If I go into Wireless & Networks, drop down to Mobile Networks, Then Network Operators, and "Search Networks", it takes a few moments and finds AT&T & T-Mobile (I'm in an area where my devices normally get full T-Mobile service). However when I try to connect to T-Mobile, I get a message saying "Your SIM card does not allow a connection to this network". Same SIM works fine in a G2, connected to T-Mobile.
Anyone have a way to test the phone radio, or perhaps have an idea on what it's issue is?
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I've used Z-Device Test by Zausan Innovacion Tecnologica to test just about everything on my phone.
I'm having a similar issue on mine after trying jupoeanutbear and failing. I have signal but data craps out at random times now.
Sent from my myTouch_4G_Slide using xda app-developers app
Hi, I just purchased the One S from a guy using Fido network and had it unlocked through cellularunlock website. I bought a new sim card from Telus and when I try to activate it the connection keeps dropping. It will work fine for about 30 seconds, if I'm lucky, then it loses connection all together. I tried all kinds of Telus apn settings and still no go. Thought it might be the sim card so I tried another sim card and still no good. I thought the apn would reset if I flash a new rom so I did and still drops, connects, drops and connects. Can anyone help me out? It's an S4 variation by the way
will be on phone with AT&T in the morning or via chat with them. I have no access to my mobile data. no explanation, just stopped working. went into my settings for both SIM cards as I have data on both actually, but SIM 1 is the primary one and designated one. Switching settings made no difference. Had it look for network automatically says it's joined already but it's not. no connection, no internet, no Google now, email, nothing. confirmed with AT&T that my data plan is not messed up and still on my account. Was driving and it was end of night so rebooted phone, did not resolve, going to call tomorrow. (As if I have the time but I missed messages I needed to deal with on my break that came in personal email that can't be accessed at work). any suggestions with APN settings I might be missing or something? This is random and weird. Unless somehow data has an outage but you'd think the rep would have told me that. But this needs to be resolved! Don't know if it's AT&T or a phone setting.Was working fine until this morning! Love the phone! anyone? BTW: I just logged on to my account and have an idea: My SIM 1 is from my Note 3 but my account is reflecting that my device is now showing as unknown, so I wonder if this is what is going on. hmm. I'm still getting phone and text messages though. I guess I'm just going to register my SIM 1 now over too as well. maybe that's the issue. my SIM 2 is fully registered to the Pure XL. I guess I'm going online chat tomorrow again. Also, 4G is not showing up now as an available option under network choice either. So I wonder then if it's an outage issue but it's almost midnight here. Will have to chat tomorrow at work somehow with tech support. It's not the issue though with the SIM card from the Note 3 being the cause because SIM 2 is registered under the Pure XL and has a separate data plan, and that one is not working either when I try to temporarily make SIM 2 the data SIM slot. So it must be an AT&T issue. Will have to wait until the morning.
Sent from my PURE XL using Tapatalk
Well, I have learned it is a twofold issue, but importantly, all CARRIER RELATED, not phone related thank goodness. Phone is perfect
1. AT&T did a roving sweep and discovered that my IMEI on SIM 1 was no longer matching, so it turns out that my using the Note 3 SIM was in fact, an issue. I have since had the SIM re-provisioned with the IMEI for SIM 1 now on the Pure XL.
2. However...it turns out that AT&T in my area is in fact having major data network outage problems and that explains why I was unable to log on yesterday even with my properly provisioned SIM 2. And the network is in fact, STILL OUT. So I am still unable to access mobile data and it has NOTHING to do with the phone. It's AT&T all the way. Right now-the network is down. Okay-fine-that happens-they'll fix it. If you call 611 there's an alert saying that. I know stuff happens. That explains why I was getting the weird readouts yesterday that were only showing 2G and 3G on the network. (and I still wasn't getting any connection to data anyway).
So that's what the issue is. The network has been down though more than a day which is ridiculous. They really need to fix that or pro-rate that on our bills then! I'm unable to access personal email from work and rely on my phone and this is a long stretch of time to be offline so they really need to get on the stick and fix this!
babsk said:
Well, I have learned it is a twofold issue, but importantly, all CARRIER RELATED, not phone related thank goodness. Phone is perfect
1. AT&T did a roving sweep and discovered that my IMEI on SIM 1 was no longer matching, so it turns out that my using the Note 3 SIM was in fact, an issue. I have since had the SIM re-provisioned with the IMEI for SIM 1 now on the Pure XL.
2. However...it turns out that AT&T in my area is in fact having major data network outage problems and that explains why I was unable to log on yesterday even with my properly provisioned SIM 2. And the network is in fact, STILL OUT. So I am still unable to access mobile data and it has NOTHING to do with the phone. It's AT&T all the way. Right now-the network is down. Okay-fine-that happens-they'll fix it. If you call 611 there's an alert saying that. I know stuff happens. That explains why I was getting the weird readouts yesterday that were only showing 2G and 3G on the network. (and I still wasn't getting any connection to data anyway).
So that's what the issue is. The network has been down though more than a day which is ridiculous. They really need to fix that or pro-rate that on our bills then! I'm unable to access personal email from work and rely on my phone and this is a long stretch of time to be offline so they really need to get on the stick and fix this!
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Fortunately the network is up again by 12 noon. Getting LTE just fine on newly re provisioned SIM 1 card.
Sent from my PURE XL using Tapatalk
I am on holidays in Canada and bought the international passport plan so I can phone and text here... I can send texts to people in Canada and back to the US without any issues - I can't however receive any texts at all.. Tried the different AT&T APNs as well as Telus (since it shows me as connected to that carrier). Creating a Telus APN profile doesn't save, it just disappears immediately.
When you're using the att apn's, under sim status what network are you connected to?
Have you tried your sim card on a different phone? Almost seems like att's at fault here.
peachpuff said:
When you're using the att apn's, under sim status what network are you connected to?
Have you tried your sim card on a different phone? Almost seems like att's at fault here.
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I'm connected to the Telus network, I should have mentioned that as that's the reason I was trying to use a Telus APN (maybe that doesn't make sense lol). I've been on the phone with AT&T all morning...they're scratching their heads.
Welp, problem solved... I restarted my phone a few times to no avail - turning off the phone for a minute, however, seems to have done the trick!
xaaronfx said:
Welp, problem solved... I restarted my phone a few times to no avail - turning off the phone for a minute, however, seems to have done the trick!
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Geez the old "did you turn it off and on" trick strikes again, i thought it was a myth.
I thought a phone restart would have been equivalent, I was wrong lol. I fly to Canada pretty frequently and didn't have that issue before
I was using a card with 2g mobile data on marshmallow. Then I inserted a different sim with 3g data into my phone but it hasn't been detecting any mobile data since then.. I tried the same card with a different phone and the interest works perfectly on it. I also tried other sim cards with my one plus one but I am not getting any data at all now. I downgraded to 5.1 wondering it may be a glitch with MM, but no luck. Anyone with any clue about what needs to be done?
Thanks in advance.
abysstheking said:
I was using a card with 2g mobile data on marshmallow. Then I inserted a different sim with 3g data into my phone but it hasn't been detecting any mobile data since then.. I tried the same card with a different phone and the interest works perfectly on it. I also tried other sim cards with my one plus one but I am not getting any data at all now. I downgraded to 5.1 wondering it may be a glitch with MM, but no luck. Anyone with any clue about what needs to be done?
Thanks in advance.
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Click to collapse
maybe you need to set 3G or LTE in settings --> cellular data
or set apn configuration according to sim's carrier
It took me a couple of days to notice that my data wasn't working after the last update. I thought, since my network has terrible coverage, that I wasn't getting any network signal...but no, something was broken.
After tinkering with the APN settings (according to network specs) and doing everything I could think of nothing seemed to work.
Finally, I reset APN to default (holding the menu icon on the upper right corner) and switched to 3G instead of 4G.. finally got a signal
Switched back to 4G and everything is back to normal now.
I did notice that APN type is set to "default,supl" even though the carrier says that when setting it manually one should type "default".
Network is lycamobile UK