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Hey, I got my transformer yesterday, and for some reason this is the 2nd time this has happened, fully charged battery, but the device won't power on. Attempted to plug into power but no dice. Held the power button for 30 seconds, nothing, held the power and volume up and nothing. Yesterday when this happened I plugged it into my computer (Windows) and held the power and up buttons and it turned on though it could have been windows detecting the drivers. Anyone else having this? Any suggestions? I haven't had a chance to test again and see if I can bring it back through that trick yet, but I will. Then I'll try a factory reset and see if it resolves the issue. I would hate it if this is a defective unit, that's for sure esp since they are so backordered. Outside of that I love the device.
naturefreak85 said:
Hey, I got my transformer yesterday, and for some reason this is the 2nd time this has happened, fully charged battery, but the device won't power on. Attempted to plug into power but no dice. Held the power button for 30 seconds, nothing, held the power and volume up and nothing. Yesterday when this happened I plugged it into my computer (Windows) and held the power and up buttons and it turned on though it could have been windows detecting the drivers. Anyone else having this? Any suggestions? I haven't had a chance to test again and see if I can bring it back through that trick yet, but I will. Then I'll try a factory reset and see if it resolves the issue. I would hate it if this is a defective unit, that's for sure esp since they are so backordered. Outside of that I love the device.
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when your device isnt coming on, does your computer give you a usb notification? You could be putting it in apx mode on accident.
dcmtnbkr said:
when your device isnt coming on, does your computer give you a usb notification? You could be putting it in apx mode on accident.
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I will find out in a few. The thing is this has happened when I left the device unplugged and in sleep when driving to/from work. Yesterday plugging it back into the computer brought it to life. Nothing else did. Not sure what apx mode is even.
Sent from my MB860
EDIT: Ok, turns out it get stuck in some weird power mode. I plugged it into the computer with no resolution, when I held the power button for 10 seconds, then waited 5 and pressed it again, the device powered on. I suspect it might be an issue involving detecting WiFi access points when driving or something else. I'll Factory Restore and see what happens.
try turning off screen lock.
naturefreak85 said:
I will find out in a few. The thing is this has happened when I left the device unplugged and in sleep when driving to/from work. Yesterday plugging it back into the computer brought it to life. Nothing else did. Not sure what apx mode is even.
Sent from my MB860
EDIT: Ok, turns out it get stuck in some weird power mode. I plugged it into the computer with no resolution, when I held the power button for 10 seconds, then waited 5 and pressed it again, the device powered on. I suspect it might be an issue involving detecting WiFi access points when driving or something else. I'll Factory Restore and see what happens.
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I had that sometimes in the first day I had it, after that it hasn't happened. No factory reset, just make sure to do a hard shutdown (powerbutton 10 sec~) while it's booted and it should fix the issue.
seshmaru said:
I had that sometimes in the first day I had it, after that it hasn't happened. No factory reset, just make sure to do a hard shutdown (powerbutton 10 sec~) while it's booted and it should fix the issue.
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Yea, it had happened once already, and again. I'll be testing today when I leave work, factory reset and see what happens. Should it continue, I'll go to the next step. I'm just not sure what it is. Interesting bug to say the least.
naturefreak85 said:
I will find out in a few. The thing is this has happened when I left the device unplugged and in sleep when driving to/from work. Yesterday plugging it back into the computer brought it to life. Nothing else did. Not sure what apx mode is even.
Sent from my MB860
EDIT: Ok, turns out it get stuck in some weird power mode. I plugged it into the computer with no resolution, when I held the power button for 10 seconds, then waited 5 and pressed it again, the device powered on. I suspect it might be an issue involving detecting WiFi access points when driving or something else. I'll Factory Restore and see what happens.
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Click to collapse
From the way you are describing getting it to work again, it sounds like you were in apx mode...
dcmtnbkr said:
From the way you are describing getting it to work again, it sounds like you were in apx mode...
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I still don't really know what APX mode is, from the limited things I have seen about it, in order to get into such, the device has to be powered off first. As far as I can tell, my device isn't randomly powering itself off and automatically going into APX mode. This happens without me touching the device. When I did the power off and on today, it wasn't plugged into the computer at all. There was no recognition from the computer that the device was plugged in.
Well as of today, my EEE Transformer is dead. Will not power on the screen, Asus offers a repair of 14 business days, unacceptable.
Powering on issue
Woah...I was scared to death when mine didn't turn on the next morning that I got the device. Charged it for an hour and try to turn on again, nothing.
Holding the buttons several different ways that I know how to reset it didn't work. Finally I held the button down for more than 10 seconds. Wait a few seconds, then it powered on. Why didn't they make a hard reset since you can't remove battery!??? Hope this is just some fluke and could be updated with firmware.
nxp3 said:
Woah...I was scared to death when mine didn't turn on the next morning that I got the device. Charged it for an hour and try to turn on again, nothing.
Holding the buttons several different ways that I know how to reset it didn't work. Finally I held the button down for more than 10 seconds. Wait a few seconds, then it powered on. Why didn't they make a hard reset since you can't remove battery!??? Hope this is just some fluke and could be updated with firmware.
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Alas, mine didn't get resolved with that, computer detects it now, but no screen response. Asus tells me 14 business days to fix then says try to restore it with the Kernel Source Code. Unfortunately I can't see a way to do such from the folder and they decided to disconnect me.
There is a bug with the default lock screen that makes it so the screen doesnt power on occasionally. In order to work around this you need to disable the lock screen in the settings, or change it from the default one.
Obviously in order to do this initially it needs to be powered on and so you can see it. Therein lies your problem of course. To get around this, charge up your device so you know it has power, use the force power off method (10-12 second press of the power button), wait a few seconds (30+), then power on the device normally (5-6 second press of the power button).
If your screen doesnt come on after that, try a couple more times. It really is an RMA job if it continues to fail. If it does come on, let it boot up to the lock screen, and dont let the screen go off, keep it 'alive', unlock the device and change the lock screen in the options, to either be switched off, or to anything other than default.
This wont work for everyone, as obviously a few may actually have duff screens, but for some of you, it may just be the lock screen bug you are getting unlucky with.
Yea, I seem to have not only the lock screen bug but a defective screen. Unacceptable to me, but hey, what can I do? I've been disconnected 5 times so far, waiting on a manager and will be requesting a faster resolution than what they are offering me. (10-14 Business days is unacceptable)
stuntdouble said:
There is a bug with the default lock screen that makes it so the screen doesnt power on occasionally. In order to work around this you need to disable the lock screen in the settings, or change it from the default one.
Obviously in order to do this initially it needs to be powered on and so you can see it. Therein lies your problem of course. To get around this, charge up your device so you know it has power, use the force power off method (10-12 second press of the power button), wait a few seconds (30+), then power on the device normally (5-6 second press of the power button).
If your screen doesnt come on after that, try a couple more times. It really is an RMA job if it continues to fail. If it does come on, let it boot up to the lock screen, and dont let the screen go off, keep it 'alive', unlock the device and change the lock screen in the options, to either be switched off, or to anything other than default.
This wont work for everyone, as obviously a few may actually have duff screens, but for some of you, it may just be the lock screen bug you are getting unlucky with.
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naturefreak85 said:
Yea, I seem to have not only the lock screen bug but a defective screen. Unacceptable to me, but hey, what can I do? I've been disconnected 5 times so far, waiting on a manager and will be requesting a faster resolution than what they are offering me. (10-14 Business days is unacceptable)
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i am in the same boat as you, luckly i picked up the acer for the weekend because i didnt think i was going to get the asus. glad i did
I'm waiting on hold with Asus to see if they will do an Advance Repair, basically I get put on the line for the full price of the device until they declare mine broken since the return period on the Acer is 14 days at best buy. Quite outside of the repair period.
kenshin0088 said:
i am in the same boat as you, luckly i picked up the acer for the weekend because i didnt think i was going to get the asus. glad i did
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what is the number you are calling, when i called they had almost no idea what i was talking about. they kept asking me if when i am pluged into the wall if thre was a light on the chager when there is no light lol i think they thot i had a laptop or netbook
18886783688 Option 2 Option 2 Option 5
kenshin0088 said:
what is the number you are calling, when i called they had almost no idea what i was talking about. they kept asking me if when i am pluged into the wall if thre was a light on the chager when there is no light lol i think they thot i had a laptop or netbook
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did you find out anythinig from asus?
kenshin0088 said:
did you find out anythinig from asus?
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Had to escalate it up to management and expressed I wanted an advance repair and was willing to give them my credit card number so they could place a hold on the card for the amount of a replacement until they got mine. Has to be escalated above the rep should hear back in a couple hours. If not I have an extension and will call back
Sent from my MB860
they are having me download the source code and try and force it to the transformer we will see if it works will report back
hey guys i just got my transformer today. a couple of times i shut it off and when i try to turn it back on it wont work unless i plug it in, even though the battery is above 90%
I have a very similar issue.
I have the B40 model, when I shut down, I can't turn back on. I have been leaving my TF on all day then just shut down at night and when I come to turn on in the morning, iit is fine. Today I had to restart due to wifi constantly saying it was turning off for no reason, upon shutting down, it wouldn't power back up. I hav left it for approx 1 and a half hours, still nothing. Doesn't make any difference if it is plugged in or not. My battery is full.
Really could do with some help with this issue, as it is really spoiling what I regard as a brilliant device.
Seg
Kreuger said:
hey guys i just got my transformer today. a couple of times i shut it off and when i try to turn it back on it wont work unless i plug it in, even though the battery is above 90%
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Once you plug it in and it come on, does it stay on when you take the charger off?
Once on and you hit the power button does it do anything?
You might have a faulty power button IMO.
I don't know about Krueger, but mine doesn't do anything when you plug it in. I have to wait a few hours. When I last shutdown, I was trying to restart, it just never did. I had full charge. I can't even get into APX mode. My TF is stock unrooted. Power button works just fine when tablet is on, does exactly as it should.
Seg
Seg2012 said:
I don't know about Krueger, but mine doesn't do anything when you plug it in. I have to wait a few hours. When I last shutdown, I was trying to restart, it just never did. I had full charge. I can't even get into APX mode. My TF is stock unrooted. Power button works just fine when tablet is on, does exactly as it should.
Seg
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I've seen reports of peoples getting this "deep sleep" and not able to turn it on easily. Not sure if there's a definite fix or not. Some peoples say they have good luck turning of the lock screen, some say they fixed it by factory resetting the tablet.
baseballfanz said:
I've seen reports of peoples getting this "deep sleep" and not able to turn it on easily. Not sure if there's a definite fix or not. Some peoples say they have good luck turning of the lock screen, some say they fixed it by factory resetting the tablet.
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Cheers m8.
I will give this a try when I can turn it back on again. Its been approx 6 hrs now since I tried to restart it. I will have to wait till morning I think. When it has done it previously, I have left it on charge all night, even though there was more than half in it each time, and it seems to start up after about 7 - 10 seconds of holding the power button in.
Thanks again
Seg
So I have spent 15 mins listening to the back of the device while trying toturn on. From what I can hear it sounds like a quiet jet engine firing up for approx 1-1 and a quarter seconds then sounds like the jet engine turning off (I know this sounds wierd, but best way I can describe). Its almost like there isnt enough power to fire it all the way up. There also other noises going on even when I dont try and turn it on, so I don't think it is fully turned of. Maybe a deep sleep issue. I did notice on this occassion, befor I tried to restart that I had no internet connection and when I went to check wifi settings it said Wifi is turning off. I leave it set to default.
Thanks
Seg
Anyone else have this issue? There have been a couple of times where I've pulled my phone out of my pocket to use, hit the power button and....nothing. I've attributed it to possibly accidentally shutting it down while in my pocket, but then I was using it today when it started to chug a little and the screen locked up. That eventually led to the phone shutting off completely. Is that a common android thing?
akhedraki said:
Anyone else have this issue? There have been a couple of times where I've pulled my phone out of my pocket to use, hit the power button and....nothing. I've attributed it to possibly accidentally shutting it down while in my pocket, but then I was using it today when it started to chug a little and the screen locked up. That eventually led to the phone shutting off completely. Is that a common android thing?
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yea, it happens but if yours is doing it daily it could be a bad unit.
mikeyinid said:
yea, it happens but if yours is doing it daily it could be a bad unit.
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It hasn't been every day, but I'll keep an eye on it. Thanks for your input!
This might actually be a big problem. I had to return my first phone because it would randomly "turn off" and there was no way to wake the screen or re-boot the phone. Even when trying to hold the power button, and/or power button + volume keys. Basically the phone was still "on" because you could call it and it would ring all the way through, but to use it again you would have to let the battery completely die and then re-charge the phone.
Hey guys,
My phone shut off unexpectedly today and now won't turn back on. When I try to power it on I see the Google logo for a couple seconds and then it'll just shut off again. I tried holding the volume up/down buttons to access the bootloader, but right after I get to the screen it just restarts itself again.
Connecting to power (AC or USB) causes it to constantly reboot over and over, it just shows the Google logo for a couple seconds and then restarts again.
Any ideas on what I can do?
rosscarrothers said:
Hey guys,
My phone shut off unexpectedly today and now won't turn back on. When I try to power it on I see the Google logo for a couple seconds and then it'll just shut off again. I tried holding the volume up/down buttons to access the bootloader, but right after I get to the screen it just restarts itself again.
Connecting to power (AC or USB) causes it to constantly reboot over and over, it just shows the Google logo for a couple seconds and then restarts again.
Any ideas on what I can do?
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Provide more information for a starter - stock? unlocked bootloader? rooted? third party recovery? rom and if yes which?
If it's stock I'd RMA it.
If not what did you do immediately before the problem started?
try holding the power button for > 2 seconds which should turn it off completely, leave it on a wall charger for at least a couple of hours then turn it back on - I doubt it'll fix the problem but it's a simple thing to try...
Clancy_s said:
Provide more information for a starter - stock? unlocked bootloader? rooted? third party recovery? rom and if yes which?
If it's stock I'd RMA it.
If not what did you do immediately before the problem started?
try holding the power button for > 2 seconds which should turn it off completely, leave it on a wall charger for at least a couple of hours then turn it back on - I doubt it'll fix the problem but it's a simple thing to try...
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Everything on it is stock, no ROM, not rooted. I had just taken it out of my pocket to check the time, put it back in my pocket and then felt it vibrate, took it back out to see it at the Google logo and haven't been able to get it started since. There was one or two times when it got past the Google logo and started to show the start up animation (the four colours bouncing around or whatever it is) but then it shut off again.
I tried holding the power button to completely turn it off, but plugging it into the wall charger just causes it to repeatedly attempt to boot like I mentioned earlier. I'll leave it for a while and hope for the best
Sounds like the mobo is bad. Most likely will have to rma it.
rosscarrothers said:
Hey guys,
My phone shut off unexpectedly today and now won't turn back on. When I try to power it on I see the Google logo for a couple seconds and then it'll just shut off again. I tried holding the volume up/down buttons to access the bootloader, but right after I get to the screen it just restarts itself again.
Connecting to power (AC or USB) causes it to constantly reboot over and over, it just shows the Google logo for a couple seconds and then restarts again.
Any ideas on what I can do?
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Click to collapse
Do you have a case on? The case could be faulty.
Sent from my Nexus 5 using Tapatalk
jd1639 said:
Sounds like the mobo is bad. Most likely will have to rma it.
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Maybe not. Sounds like a stuck power button to me.
OP does the phone just endlessly repeat this cycle? If so it's rebooting itself do to a stuck power button. One other users already reported similar issues and his power button was indeed stuck. Mash the power button hard for a minute to see if you can unstick it.
theesotericone said:
Maybe not. Sounds like a stuck power button to me.
OP does the phone just endlessly repeat this cycle? If so it's rebooting itself do to a stuck power button. One other users already reported similar issues and his power button was indeed stuck. Mash the power button hard for a minute to see if you can unstick it.
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You got it!
Thanks so much, really wasn't looking forward to waiting for weeks while the RMA went through. The button didn't appear to be stuck - it was still clicky - but after mashing it for a minute it started up normally and appears to be fine now.
Did you flash any ROMs or anything previously?
Sent from my Nexus 5 using xda app-developers app
scottdouglasdick said:
Did you flash any ROMs or anything previously?
Sent from my Nexus 5 using xda app-developers app
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brother the issue is gone, as mentioned "sticky power button" was causing it. read the thread before posting. btw thanks for effort anyway... haha
:laugh::silly:
Hi all. Sorry to reopen an old thread (but xda suggested I check here before making my own thread).
I think we have the exact same problem with a Nexus 5. Unfortunately, bashing the power button doesn't seem to be helping (and makes me feel slightly silly .
Anyone know how much effort it would be to take it apart to get to the part that's stuck? Any good instructions?
Thanks.
Weird, I have the same issue starting a few hours ago. I updated to the Oct 17 beta of Cataclysm then a hour later it happened. But was told it sounds like the power button issue.
Took it apart, tried to fix it. If plugged in I can get into the bootloader, but then it reboots again. I've tried tapping it on a hard surface, and it gets seems like it almost fixes it because it'll connect to my laptop but then reboots again.
Could it be the battery? It was fully charged but then died as I was deleting hundreds of photo's in Dropbox to move photo's over from my phone because it was full.
I too am running into this same issue. My screen cracked so I replaced the digitizer with some success. In the process I damaged the battery and needed to replace it. When I got the new battery and replaced it my phone is now unusable.
When unplugged: I turn on the phone and it's running the ANDROID animation then turns off.
When plugged in: I turn on the phone, the ANDROID animation runs then the phone restarts and continues the process over and over again.
I then flashed the phone with Marshmallow and the same thing happens. Except now that I flashed it I get the Android icon with the spinning gear. So; I flashed it back to 5.1.1, but the same result.
Could I have physically damaged something inside or is it a battery issue? Thanks for any insight.
So I was in class just on Google chrome and when i went to turn my phone on from its sleep state to look up something else it was off. I figured it was probably a random shut down because i know nexus 5's have random restarts that is awaiting a fix in 4.4.3.....so basically my phone shut off in class on its own and wont turn back on. even when i threw it on a charger nothing happened. Anything i can do besides bring it to a store? Im NOT rooted by the way..
Thanks.
mpa927 said:
So I was in class just on Google chrome and when i went to turn my phone on from its sleep state to look up something else it was off. I figured it was probably a random shut down because i know nexus 5's have random restarts that is awaiting a fix in 4.4.3.....so basically my phone shut off in class on its own and wont turn back on. even when i threw it on a charger nothing happened. Anything i can do besides bring it to a store? Im NOT rooted by the way..
Thanks.
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the n5 doesnt have a reboot problem. its some apps that people install that cause random reboots, as well as some dirty hacks. anyways, i bet it never powered off but experienced a sod instead. press and hold your power button for about 20-25 seconds. itll reboot or power down. of it powers down, press the power button to turn it back on.
Thanks...i thought i read the nexus 5 rebooted al ot randomly but i guess you would probably know more than myself....and i guess holding it for 20 seconds worked! thanks. kinda weird how it all happened and didn't think holding it 3 to 4 times the normal required amount would fix it
mpa927 said:
Thanks...i thought i read the nexus 5 rebooted al ot randomly but i guess you would probably know more than myself....and i guess holding it for 20 seconds worked! thanks. kinda weird how it all happened and didn't think holding it 3 to 4 times the normal required amount would fix it
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it was a sod then, "sleep of death". its when it goes to sleep and wont wake unless rebooted. some poorly written apps, undervolting, or randomness can cause it. no matter what, holding your power button down for 20 seconds will force your phone to reboot(its a safety, like a battery pull. because our phones battery isnt removable)
its probably bricked because of a app
imraj1 said:
its probably bricked because of a app
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lol, read, he got it working