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Hey, I got my transformer yesterday, and for some reason this is the 2nd time this has happened, fully charged battery, but the device won't power on. Attempted to plug into power but no dice. Held the power button for 30 seconds, nothing, held the power and volume up and nothing. Yesterday when this happened I plugged it into my computer (Windows) and held the power and up buttons and it turned on though it could have been windows detecting the drivers. Anyone else having this? Any suggestions? I haven't had a chance to test again and see if I can bring it back through that trick yet, but I will. Then I'll try a factory reset and see if it resolves the issue. I would hate it if this is a defective unit, that's for sure esp since they are so backordered. Outside of that I love the device.
naturefreak85 said:
Hey, I got my transformer yesterday, and for some reason this is the 2nd time this has happened, fully charged battery, but the device won't power on. Attempted to plug into power but no dice. Held the power button for 30 seconds, nothing, held the power and volume up and nothing. Yesterday when this happened I plugged it into my computer (Windows) and held the power and up buttons and it turned on though it could have been windows detecting the drivers. Anyone else having this? Any suggestions? I haven't had a chance to test again and see if I can bring it back through that trick yet, but I will. Then I'll try a factory reset and see if it resolves the issue. I would hate it if this is a defective unit, that's for sure esp since they are so backordered. Outside of that I love the device.
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when your device isnt coming on, does your computer give you a usb notification? You could be putting it in apx mode on accident.
dcmtnbkr said:
when your device isnt coming on, does your computer give you a usb notification? You could be putting it in apx mode on accident.
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Click to collapse
I will find out in a few. The thing is this has happened when I left the device unplugged and in sleep when driving to/from work. Yesterday plugging it back into the computer brought it to life. Nothing else did. Not sure what apx mode is even.
Sent from my MB860
EDIT: Ok, turns out it get stuck in some weird power mode. I plugged it into the computer with no resolution, when I held the power button for 10 seconds, then waited 5 and pressed it again, the device powered on. I suspect it might be an issue involving detecting WiFi access points when driving or something else. I'll Factory Restore and see what happens.
try turning off screen lock.
naturefreak85 said:
I will find out in a few. The thing is this has happened when I left the device unplugged and in sleep when driving to/from work. Yesterday plugging it back into the computer brought it to life. Nothing else did. Not sure what apx mode is even.
Sent from my MB860
EDIT: Ok, turns out it get stuck in some weird power mode. I plugged it into the computer with no resolution, when I held the power button for 10 seconds, then waited 5 and pressed it again, the device powered on. I suspect it might be an issue involving detecting WiFi access points when driving or something else. I'll Factory Restore and see what happens.
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Click to collapse
I had that sometimes in the first day I had it, after that it hasn't happened. No factory reset, just make sure to do a hard shutdown (powerbutton 10 sec~) while it's booted and it should fix the issue.
seshmaru said:
I had that sometimes in the first day I had it, after that it hasn't happened. No factory reset, just make sure to do a hard shutdown (powerbutton 10 sec~) while it's booted and it should fix the issue.
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Click to collapse
Yea, it had happened once already, and again. I'll be testing today when I leave work, factory reset and see what happens. Should it continue, I'll go to the next step. I'm just not sure what it is. Interesting bug to say the least.
naturefreak85 said:
I will find out in a few. The thing is this has happened when I left the device unplugged and in sleep when driving to/from work. Yesterday plugging it back into the computer brought it to life. Nothing else did. Not sure what apx mode is even.
Sent from my MB860
EDIT: Ok, turns out it get stuck in some weird power mode. I plugged it into the computer with no resolution, when I held the power button for 10 seconds, then waited 5 and pressed it again, the device powered on. I suspect it might be an issue involving detecting WiFi access points when driving or something else. I'll Factory Restore and see what happens.
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Click to collapse
From the way you are describing getting it to work again, it sounds like you were in apx mode...
dcmtnbkr said:
From the way you are describing getting it to work again, it sounds like you were in apx mode...
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Click to collapse
I still don't really know what APX mode is, from the limited things I have seen about it, in order to get into such, the device has to be powered off first. As far as I can tell, my device isn't randomly powering itself off and automatically going into APX mode. This happens without me touching the device. When I did the power off and on today, it wasn't plugged into the computer at all. There was no recognition from the computer that the device was plugged in.
Well as of today, my EEE Transformer is dead. Will not power on the screen, Asus offers a repair of 14 business days, unacceptable.
Powering on issue
Woah...I was scared to death when mine didn't turn on the next morning that I got the device. Charged it for an hour and try to turn on again, nothing.
Holding the buttons several different ways that I know how to reset it didn't work. Finally I held the button down for more than 10 seconds. Wait a few seconds, then it powered on. Why didn't they make a hard reset since you can't remove battery!??? Hope this is just some fluke and could be updated with firmware.
nxp3 said:
Woah...I was scared to death when mine didn't turn on the next morning that I got the device. Charged it for an hour and try to turn on again, nothing.
Holding the buttons several different ways that I know how to reset it didn't work. Finally I held the button down for more than 10 seconds. Wait a few seconds, then it powered on. Why didn't they make a hard reset since you can't remove battery!??? Hope this is just some fluke and could be updated with firmware.
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Click to collapse
Alas, mine didn't get resolved with that, computer detects it now, but no screen response. Asus tells me 14 business days to fix then says try to restore it with the Kernel Source Code. Unfortunately I can't see a way to do such from the folder and they decided to disconnect me.
There is a bug with the default lock screen that makes it so the screen doesnt power on occasionally. In order to work around this you need to disable the lock screen in the settings, or change it from the default one.
Obviously in order to do this initially it needs to be powered on and so you can see it. Therein lies your problem of course. To get around this, charge up your device so you know it has power, use the force power off method (10-12 second press of the power button), wait a few seconds (30+), then power on the device normally (5-6 second press of the power button).
If your screen doesnt come on after that, try a couple more times. It really is an RMA job if it continues to fail. If it does come on, let it boot up to the lock screen, and dont let the screen go off, keep it 'alive', unlock the device and change the lock screen in the options, to either be switched off, or to anything other than default.
This wont work for everyone, as obviously a few may actually have duff screens, but for some of you, it may just be the lock screen bug you are getting unlucky with.
Yea, I seem to have not only the lock screen bug but a defective screen. Unacceptable to me, but hey, what can I do? I've been disconnected 5 times so far, waiting on a manager and will be requesting a faster resolution than what they are offering me. (10-14 Business days is unacceptable)
stuntdouble said:
There is a bug with the default lock screen that makes it so the screen doesnt power on occasionally. In order to work around this you need to disable the lock screen in the settings, or change it from the default one.
Obviously in order to do this initially it needs to be powered on and so you can see it. Therein lies your problem of course. To get around this, charge up your device so you know it has power, use the force power off method (10-12 second press of the power button), wait a few seconds (30+), then power on the device normally (5-6 second press of the power button).
If your screen doesnt come on after that, try a couple more times. It really is an RMA job if it continues to fail. If it does come on, let it boot up to the lock screen, and dont let the screen go off, keep it 'alive', unlock the device and change the lock screen in the options, to either be switched off, or to anything other than default.
This wont work for everyone, as obviously a few may actually have duff screens, but for some of you, it may just be the lock screen bug you are getting unlucky with.
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Click to collapse
naturefreak85 said:
Yea, I seem to have not only the lock screen bug but a defective screen. Unacceptable to me, but hey, what can I do? I've been disconnected 5 times so far, waiting on a manager and will be requesting a faster resolution than what they are offering me. (10-14 Business days is unacceptable)
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i am in the same boat as you, luckly i picked up the acer for the weekend because i didnt think i was going to get the asus. glad i did
I'm waiting on hold with Asus to see if they will do an Advance Repair, basically I get put on the line for the full price of the device until they declare mine broken since the return period on the Acer is 14 days at best buy. Quite outside of the repair period.
kenshin0088 said:
i am in the same boat as you, luckly i picked up the acer for the weekend because i didnt think i was going to get the asus. glad i did
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what is the number you are calling, when i called they had almost no idea what i was talking about. they kept asking me if when i am pluged into the wall if thre was a light on the chager when there is no light lol i think they thot i had a laptop or netbook
18886783688 Option 2 Option 2 Option 5
kenshin0088 said:
what is the number you are calling, when i called they had almost no idea what i was talking about. they kept asking me if when i am pluged into the wall if thre was a light on the chager when there is no light lol i think they thot i had a laptop or netbook
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did you find out anythinig from asus?
kenshin0088 said:
did you find out anythinig from asus?
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Had to escalate it up to management and expressed I wanted an advance repair and was willing to give them my credit card number so they could place a hold on the card for the amount of a replacement until they got mine. Has to be escalated above the rep should hear back in a couple hours. If not I have an extension and will call back
Sent from my MB860
they are having me download the source code and try and force it to the transformer we will see if it works will report back
I bought my Galaxy Tab GT-P6210 within the past month and have had no problems with it. I rooted and added cwm recovery based on this:
http://forum.xda-developers.com/showthread.php?t=1379532
I then added basically the only ROM out for this tablet at the moment:
http://forum.xda-developers.com/showthread.php?t=1547152
I have had zero problems with it and loved it, until tonight I went to use it and it would not turn on. 15 minutes before it had over 80% battery and worked fine. After plugging it in and letting it charge, it still doesn't turn on. Any suggestions??
Have your tried pressing power button for like about 15 secs? Sometimes it could be that its just a sleep of death and you need to reset it. But I assume you've already tried that though.
Are you talking about completely dark screen or halt at start-up screen?
Any possibilities in going into recovery mode or download mode?
bdds13 said:
Have your tried pressing power button for like about 15 secs? Sometimes it could be that its just a sleep of death and you need to reset it. But I assume you've already tried that though.
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Click to collapse
I held it for 15 seconds and it worked, thanks! I guess I didnt hold it long enough before.
Do you know what causes this?
magicshott23 said:
I held it for 15 seconds and it worked, thanks! I guess I didnt hold it long enough before.
Do you know what causes this?
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Click to collapse
Its called the screen of death, SOD, and no known cause it just happens along with the random reboots. There are a couple of threads discussing each of these problems already.
Hey guys,
My phone shut off unexpectedly today and now won't turn back on. When I try to power it on I see the Google logo for a couple seconds and then it'll just shut off again. I tried holding the volume up/down buttons to access the bootloader, but right after I get to the screen it just restarts itself again.
Connecting to power (AC or USB) causes it to constantly reboot over and over, it just shows the Google logo for a couple seconds and then restarts again.
Any ideas on what I can do?
rosscarrothers said:
Hey guys,
My phone shut off unexpectedly today and now won't turn back on. When I try to power it on I see the Google logo for a couple seconds and then it'll just shut off again. I tried holding the volume up/down buttons to access the bootloader, but right after I get to the screen it just restarts itself again.
Connecting to power (AC or USB) causes it to constantly reboot over and over, it just shows the Google logo for a couple seconds and then restarts again.
Any ideas on what I can do?
Click to expand...
Click to collapse
Provide more information for a starter - stock? unlocked bootloader? rooted? third party recovery? rom and if yes which?
If it's stock I'd RMA it.
If not what did you do immediately before the problem started?
try holding the power button for > 2 seconds which should turn it off completely, leave it on a wall charger for at least a couple of hours then turn it back on - I doubt it'll fix the problem but it's a simple thing to try...
Clancy_s said:
Provide more information for a starter - stock? unlocked bootloader? rooted? third party recovery? rom and if yes which?
If it's stock I'd RMA it.
If not what did you do immediately before the problem started?
try holding the power button for > 2 seconds which should turn it off completely, leave it on a wall charger for at least a couple of hours then turn it back on - I doubt it'll fix the problem but it's a simple thing to try...
Click to expand...
Click to collapse
Everything on it is stock, no ROM, not rooted. I had just taken it out of my pocket to check the time, put it back in my pocket and then felt it vibrate, took it back out to see it at the Google logo and haven't been able to get it started since. There was one or two times when it got past the Google logo and started to show the start up animation (the four colours bouncing around or whatever it is) but then it shut off again.
I tried holding the power button to completely turn it off, but plugging it into the wall charger just causes it to repeatedly attempt to boot like I mentioned earlier. I'll leave it for a while and hope for the best
Sounds like the mobo is bad. Most likely will have to rma it.
rosscarrothers said:
Hey guys,
My phone shut off unexpectedly today and now won't turn back on. When I try to power it on I see the Google logo for a couple seconds and then it'll just shut off again. I tried holding the volume up/down buttons to access the bootloader, but right after I get to the screen it just restarts itself again.
Connecting to power (AC or USB) causes it to constantly reboot over and over, it just shows the Google logo for a couple seconds and then restarts again.
Any ideas on what I can do?
Click to expand...
Click to collapse
Do you have a case on? The case could be faulty.
Sent from my Nexus 5 using Tapatalk
jd1639 said:
Sounds like the mobo is bad. Most likely will have to rma it.
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Click to collapse
Maybe not. Sounds like a stuck power button to me.
OP does the phone just endlessly repeat this cycle? If so it's rebooting itself do to a stuck power button. One other users already reported similar issues and his power button was indeed stuck. Mash the power button hard for a minute to see if you can unstick it.
theesotericone said:
Maybe not. Sounds like a stuck power button to me.
OP does the phone just endlessly repeat this cycle? If so it's rebooting itself do to a stuck power button. One other users already reported similar issues and his power button was indeed stuck. Mash the power button hard for a minute to see if you can unstick it.
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Click to collapse
You got it!
Thanks so much, really wasn't looking forward to waiting for weeks while the RMA went through. The button didn't appear to be stuck - it was still clicky - but after mashing it for a minute it started up normally and appears to be fine now.
Did you flash any ROMs or anything previously?
Sent from my Nexus 5 using xda app-developers app
scottdouglasdick said:
Did you flash any ROMs or anything previously?
Sent from my Nexus 5 using xda app-developers app
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Click to collapse
brother the issue is gone, as mentioned "sticky power button" was causing it. read the thread before posting. btw thanks for effort anyway... haha
:laugh::silly:
Hi all. Sorry to reopen an old thread (but xda suggested I check here before making my own thread).
I think we have the exact same problem with a Nexus 5. Unfortunately, bashing the power button doesn't seem to be helping (and makes me feel slightly silly .
Anyone know how much effort it would be to take it apart to get to the part that's stuck? Any good instructions?
Thanks.
Weird, I have the same issue starting a few hours ago. I updated to the Oct 17 beta of Cataclysm then a hour later it happened. But was told it sounds like the power button issue.
Took it apart, tried to fix it. If plugged in I can get into the bootloader, but then it reboots again. I've tried tapping it on a hard surface, and it gets seems like it almost fixes it because it'll connect to my laptop but then reboots again.
Could it be the battery? It was fully charged but then died as I was deleting hundreds of photo's in Dropbox to move photo's over from my phone because it was full.
I too am running into this same issue. My screen cracked so I replaced the digitizer with some success. In the process I damaged the battery and needed to replace it. When I got the new battery and replaced it my phone is now unusable.
When unplugged: I turn on the phone and it's running the ANDROID animation then turns off.
When plugged in: I turn on the phone, the ANDROID animation runs then the phone restarts and continues the process over and over again.
I then flashed the phone with Marshmallow and the same thing happens. Except now that I flashed it I get the Android icon with the spinning gear. So; I flashed it back to 5.1.1, but the same result.
Could I have physically damaged something inside or is it a battery issue? Thanks for any insight.
I am not inexperienced when it comes to ROMs, rooting, flashing, etc. Been doing it since my Droid X, X2, Gnex and now n5.
So pretty much I installed purity ROM and franco kernel. I was really tired when I was flashing it last night so as soon as I saw it boot up I let myself fall asleep. The last thing I saw was the setup screen asking me what language to select. I woke up this morning and tried to turn the screen on. nothing. held the power button for 10+ seconds then tried to boot again. Nothing. FYI the phone was fully charged last I saw. I have the heat on so it's kind of warm inside. I left it outside on the patio for about 20 minutes to cool down. Still gets nothing. No response what so ever. No vibration, the backlight of the display doesn't come on....nothing. I tried plugging it in the charger, nothing. The battery icon doesn't show up. The backlight doesn't come on. I left it on the charger for about 20+ minutes. Nothing. Plugging it into my computer does absolutely nothing. It doesn't show ANYTHING connected AT ALL. So no fastboot no adb (cant even get to recovery or bootloader) odin is out too. Literally 100% unresponsive.
Didn't think you could do that to a nexus honestly. Especially after all the hackery I did on the GNex. I didn't even do anything funny. Just flashed Purity + Franco (r14) I was waiting on r15.
Try charging it for a few hours (overnight).
I've seen this happen to a lot of people in the nexus 4 section.
Sent using xda-developers app
I assume after charging you held the power button for at least 10 seconds?
RoyJ said:
I am not inexperienced when it comes to ROMs, rooting, flashing, etc. Been doing it since my Droid X, X2, Gnex and now n5.
So pretty much I installed purity ROM and franco kernel. I was really tired when I was flashing it last night so as soon as I saw it boot up I let myself fall asleep. The last thing I saw was the setup screen asking me what language to select. I woke up this morning and tried to turn the screen on. nothing. held the power button for 10+ seconds then tried to boot again. Nothing. FYI the phone was fully charged last I saw. I have the heat on so it's kind of warm inside. I left it outside on the patio for about 20 minutes to cool down. Still gets nothing. No response what so ever. No vibration, the backlight of the display doesn't come on....nothing. I tried plugging it in the charger, nothing. The battery icon doesn't show up. The backlight doesn't come on. I left it on the charger for about 20+ minutes. Nothing. Plugging it into my computer does absolutely nothing. It doesn't show ANYTHING connected AT ALL. So no fastboot no adb (cant even get to recovery or bootloader) odin is out too. Literally 100% unresponsive.
Didn't think you could do that to a nexus honestly. Especially after all the hackery I did on the GNex. I didn't even do anything funny. Just flashed Purity + Franco (r14) I was waiting on r15.
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Click to collapse
Doesn't sound like it had anything to do with flashing anything, especially since you saw it go tot he language screen.
You've tried holding the volume keys while turning it on?
I honestly may have just been a faulty battery in the device. ran out of juice fast and now won't charge or power it.
I'd still try more holding power button remedies, etc.
Not sure that Odin would have ever helped you anyways considering this is not a Samsung phone.
Worst case RMA it through Google..
Chromium_ said:
Try charging it for a few hours (overnight).
I've seen this happen to a lot of people in the nexus 4 section.
Sent using xda-developers app
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Click to collapse
It was fully charged when it booted before I fell asleep. I will leave it on the charger though. Thanks for the suggestion.
jd1639 said:
I assume after charging you held the power button for at least 10 seconds?
Click to expand...
Click to collapse
See OP, yes.
orangekid said:
Doesn't sound like it had anything to do with flashing anything, especially since you saw it go tot he language screen.
You've tried holding the volume keys while turning it on?
I honestly may have just been a faulty battery in the device. ran out of juice fast and now won't charge or power it.
I'd still try more holding power button remedies, etc.
Not sure that Odin would have ever helped you anyways considering this is not a Samsung phone.
Worst case RMA it through Google..
Click to expand...
Click to collapse
Yes, tried every button combo. True about odin, just making a point that a computer and fastboot/adb/toolkits would not work.
RoyJ said:
It was fully charged when it booted before I fell asleep. I will leave it on the charger though. Thanks for the suggestion.
Click to expand...
Click to collapse
Yep its happened a few times with people with the nexus 4 too. The battery is at a decently high charge and suddenly it acts as if the battery is dead.
I have seen people fix it by charging the phone for a few hours though. Do you get an LED light when its plugged into the wall charger?
Sent using xda-developers app
Absolutely nothing. Completely 100% unresponsive. I think it's done for.
Edit: Purchased from T-Mobile, not Google directly. I pay for insurance on the device. Stinks, but I think I'm going to have to file an insurance claim
Why do insurance when you can just do warranty claim at the store? Just take it back to them (especially since it hasn't been 30 days yet) and replace the device.
Did you try plugging it into a car charger in your car?
For some reason that sometimes works. I don't know why, maybe higher amperage or something.
You should try it!
This happened with my Nexus 4, All I did was leave it charging and that worked after quite a bit. At the time I re flashed it back to stock, not sure if it helped or not but I never had the issue again.
OP, have you solve your problem? my nexus 5 just dead when I rebooted my phone. now, i does not have any idea to turn it back on again.
kizaros2g said:
OP, have you solve your problem? my nexus 5 just dead when I rebooted my phone. now, i does not have any idea to turn it back on again.
Click to expand...
Click to collapse
What did you do before you rebooted?
jd1639 said:
What did you do before you rebooted?
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Click to collapse
before reboot, i'm flashing the new bootloader and radio that come with 4.4.1.. i got those two zip somewhere in the xda. but i think there is no problem with twrp. now I cant go into fastboot mode or recovery mode. there is no response when pressing the power button + volume button.
I've been using my Nexus 5 on Net10 since January with no issue, but today when I was browsing I got a couple of messages saying "google search has stopped working", which went away as soon as I tapped them, and caused no other issue. Maybe 30 seconds later however, the website I was reading froze up, and the N5 wouldn't respond to any touch input. After a couple of seconds, the screen went black and it hasn't done anything since. I've tried every combination of volume up, volume down, and the power buttons but it's failed to so much as turn the screen on. Took the sim card out and put it back in, which did nothing. It's been sitting on the charger for the past hour or so and that hasn't had any effect either. I had completely stock android with nothing but play store apps, not even root or an unlocked bootloader. It's looking like my only option now is an RMA, but I thought I'd ask if anyone knew of any last-ditch thing I might try before shipping it off.
Phone:
Google Nexus 5
16 Gb Black
Stock Android
Bootloader: locked
Root: No
Runtime: Dalvik
try long pressing your power button, for 30-45 seconds. plug it into the charger before you try.
55459889 633
simms22 said:
try long pressing your power button, for 30-45 seconds. plug it into the charger before you try.
Click to expand...
Click to collapse
Nada. Not so much as a flicker.
ecapstone said:
... I've tried every combination of volume up, volume down, and the power buttons...
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Click to collapse
Including volume up, volume down, and power, all at the same time for 30 seconds?
ecapstone said:
Nada. Not so much as a flicker.
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Click to collapse
yea, rma time.
PhilipTD said:
Including volume up, volume down, and power, all at the same time for 30 seconds?
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Click to collapse
Yes. As per Google's instructions on their Nexus help site.
I'm thinking simms22 is right though and there's not much I can do.
Does anyone know anything more about this problem? From the fora it seems like this has been happening to a lot of people as of late. Perhaps there's some new piece of malware that is causing it?
Press and hold power button for 25 Seconds
I got a brief encouraging sign when I held down the volume and power buttons for thirty seconds, then plugged it into the charger, and after fifteen-ish seconds it vibrated for a half second or so. It didn't do anything else though, save for maintaining its current status as a very expensive paperweight.
Also, I've found that when I plug it into my computer, it recognizes it as "QHSUSB_BULK", which is probably also a bad sign.
It's bricked. RMA it.
ecapstone said:
Took the SD card out and put it back in, which did nothing.
Click to expand...
Click to collapse
You mean sim card right?
Anyway, this happened to me twice the past month. I waited 5 minutes and it boots up again. This also happened to me while doing google stuff (google apps).
ej8989 said:
You mean sim card right?
Anyway, this happened to me twice the past month. I waited 5 minutes and it boots up again. This also happened to me while doing google stuff (google apps).
Click to expand...
Click to collapse
Even I'm wondering which SD card the user means :-S
Sent from my Nexus 5 using Tapatalk