Database Info

Sleep Death

I seem to be getting sleep death on any kernel that isn't by glitterballs, anyone else? I really want to use other kernels but I can't due to the random intermittent shut downs.

You need to call AT&T warranty service to get your phone replaced. It is a known hardware defect. See other threads about shutdonw issue.

Unfortunately this didn't start happening until after the 90-day warranty was over, I only have insurance for it now.

hamburgertrain said:
Unfortunately this didn't start happening until after the 90-day warranty was over, I only have insurance for it now.
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1) 30 day period is only for att return
2) Samsung is 1 year
3) you can use insurance too

joeshmoe08 said:
1) 30 day period is only for att return
2) Samsung is 1 year
3) you can use insurance too
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Do you think this is the same for refurbs too?

If you initially got the phone as a refurb, the warranty period is ninety days through at&t though you may be able to still go direct to samsung. It would me worth a shot.

newter55 said:
If you initially got the phone as a refurb, the warranty period is ninety days.
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that's exactly my situation, so now the warranty period is over, is there any way to get a replacement?

Did u get a refurb in the first place. I got mine exchanged for the 4th time in I think 5th month after buying it.

Yes it is a refurb.

Refurb = Sent to Manufacturer and CERTIFIED as new/like new condition
So it does in almost all cases carry the same warranty as a new device

DeMarzo said:
Refurb = Sent to Manufacturer and CERTIFIED as new/like new condition
So it does in almost all cases carry the same warranty as a new device
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At&t states specifically that the warranty period is ninety days which is why I suggested going to samsung directly.

newter55 said:
At&t states specifically that the warranty period is ninety days which is why I suggested going to samsung directly.
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Nah. When I checked last, it was one year for new phones. For refurb phones it is 90 days.
On a side note, it is easier to deal with AT&T, than with Samsung.

diablo009 said:
Nah. When I checked last, it was one year for new phones. For refurb phones it is 90 days.
On a side note, it is easier to deal with AT&T, than with Samsung.
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Did you not read the thread? We are talking about a refurb.

newter55 said:
Did you not read the thread? We are talking about a refurb.
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My mistake. I think I missed that part of it when seeing it on phone.

Yeah, that's the risk you take (only 90-day warranty) buying a refurb from AT&T. As mentioned above, try Samsung and see if you get any luck.

just register your phone with samsung (http://www.samsung.com/us/support/owners/product/SGH-I897ZKAATT) and select the quick links -> request service. It will give you a summary with phone info and warranty status.
Luckily I had bought a refurb from a personal seller off of ebay. and still had a week left on the 90 days. So I registered with Samsung and it showed my phone was still under warranty. I sent it in and they replaced the TIB (Touch Input Board) I have had it for a week now and it seems the shutdown problem is gone. I got my original phone back in a nice black box that says galaxy s on it.

BigB42078 said:
just register your phone with samsung (http://www.samsung.com/us/support/owners/product/SGH-I897ZKAATT) and select the quick links -> request service. It will give you a summary with phone info and warranty status.
Luckily I had bought a refurb from a personal seller off of ebay. and still had a week left on the 90 days. So I registered with Samsung and it showed my phone was still under warranty. I sent it in and they replaced the TIB (Touch Input Board) I have had it for a week now and it seems the shutdown problem is gone. I got my original phone back in a nice black box that says galaxy s on it.
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From when you sent it in how long did it take for them to get it back to you?

Lets see they received it 01/19/2011, replaced the TIB on the 20th, and passed all functional testing on the 24th. Received it on 26th. They send a prepaid UPS label 2 day air. So 17th through 26th = 9 days.
Sent from my SAMSUNG-SGH-I897, on Cognition 3.04 using XDA App

I don't know if this is the same thing but when after I lock my phone, the screen remains black when I try to access it again. I know the phone is still on because the battery starts to get warm while in my pocket. I have to hard reset to get it back on.
This has only happened while trying two ROMS (Serendipity and Paragon). I do not have this problem with Cognition. I have made sure that I am using ODIN to go back to stock each time (haven't Master Cleared yet).
Any ideas at what it could be?

I am sort of iffy about sending it in because after a flash to stock firmware and using it for a couple days, I have had no sleep death..

My thunderbolt experience

April 28th I used my upgrade for this phone. It was great up until that first "update", then it was 5-10 reboots daily.
Since then I'm on my 3rd thunderbolt. I've had a store rep lie to me saying I needed to go back to the place I bought it at to get a replacement phone, same rep voided the warranty after they transfered service back to my D1. Then Verizon tried to charge me the $570 fee for not sending back my 2nd thunderbolt.
After all this hassle & frustration the local manager gives me a free extended battery. Almost worth the $310 to buy out my contract if this is what the future looks like.

JillyBohnson said:
April 28th I used my upgrade for this phone. It was great up until that first "update", then it was 5-10 reboots daily.
Since then I'm on my 3rd thunderbolt. I've had a store rep lie to me saying I needed to go back to the place I bought it at to get a replacement phone, same rep voided the warranty after they transfered service back to my D1. Then Verizon tried to charge me the $570 fee for not sending back my 2nd thunderbolt.
After all this hassle & frustration the local manager gives me a free extended battery. Almost worth the $310 to buy out my contract if this is what the future looks like.
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Did you buy your phone from an authorized retailer or a Verizon company store? Lots of times, authorized retailers are only worried about a sale and not customer service.
I've also heard great things about Best Buy Mobile.
Sent from my ADR6400L using XDA Premium App

I'm on my launch day TB, Never had a reboot, shut down, or problem rooting, flashing any rom, theme, font or sim failure. I am however in a Non 4g area.
Knock on wood.

crap
My wife and I both had our phones replaced. Mine is not as bad as hers but she can't hit the home button with out the phone freezing or loosing the touch functionality. Anyone know if its possible to swap for a different phone?

tekkski said:
My wife and I both had our phones replaced. Mine is not as bad as hers but she can't hit the home button with out the phone freezing or loosing the touch functionality. Anyone know if its possible to swap for a different phone?
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Call *611
If its a manufacturing defect then its covered. If you dropped it then I hope you have insurance.
Sent from my ADR6400L using XDA Premium App

CanesDrew said:
Did you buy your phone from an authorized retailer or a Verizon company store? Lots of times, authorized retailers are only worried about a sale and not customer service.
I've also heard great things about Best Buy Mobile.
Sent from my ADR6400L using XDA Premium App
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I did buy it from a authorized retailer. Thing that frustrates me to no end is the customer service or better yet the lack of it. To have a rep knowingly activate my old phone thus voiding my warranty is beyond inexcusable.
Then the whole trying to charge me $570 for a device that I did send back, its almost like they want me to cancel my contract. I mean do I have to take a manager with me to fed ex to ship my old broken phone so they don't make the same mistake?
Maybe its too much to ask for that I get a working phone that I paid good money for & god forbid anything happens to it that they will try to help. Sorry that my phone broke & you have to spend 5 min helping me order a refurb. Perhaps if I tipped the rep then maybe they could help me even though its not a sale.

I had a crapload of problems after the MR1 OTA, including random reboots, overheating, crappy GPS, you name it. Instead of trying for a replacement, I re-flashed the full MR1 zip from my SD card, and all of my problems went away even when using MR1. MR2 made everything even better, although I'm no longer running a stock install.
My question is, have you guys tried re-flashing with the full RUU? It seems like a lot of the problems could be the result of a bad flash/faulty upgrade.

Great news! Now this phone is starting to reboot. Maybe its just time to root so my $300 phone will work

unroot unvoids your warranty

Called Verizo about a battery problem...before they started to troubleshoot it, he knew I had the ROM DasBamf because I had a different software #. Offer to replace my TB but said it would cost $700. He said my next option was to unroot it and send it back to HTC for a free replacement. Mentioned that they look out for subscribers before charging them #verizonrules

Yeah I might have unrooted before making the call if I thought it was going to be a warranty issue.
Sent from my ADR6400L using Tapatalk

That's one of the reasons I have squaretrade.
Yes, I have to pay 75 as a deductible...but I can get a new phone if VZW balks for any reason..
But yes, I would've unrooted before trying to make a call...

What's The Best Insurance To Go With

I was doing some research and was wondering what insurance everyone else is using. What is the best insurance company to g with and why?
I also was wondering does the Samsung galaxy S3 have a 1 year warranty like the iPhone?

antawnm26 said:
I was doing some research and was wondering what insurance everyone else is using. What is the best insurance company to g with and why?
I also was wondering does the Samsung galaxy S3 have a 1 year warranty like the iPhone?
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I think almost all phones have a standard 1 year warranty. For insurance, i have Asurion through Verizon. However, there are others such as Squaretrade.

Anyone know how Asurion and Squaretrade insurance compares to Best Buy's insurance? I bought my GS3 at BB.

I am wondering also. Best buy told me they changed their warranty policy and do not try to fix the phone anymore, they just replace it.... I wonder if they lied?

I bought my phobe from ebay... Can i still insure it???
VERIZON GALAXY S 3

Asurion is more expensive than squartrade but asurion offers lost or stolen correct? can you insure with BB if you didnt buy it there?

chakra said:
I am wondering also. Best buy told me they changed their warranty policy and do not try to fix the phone anymore, they just replace it.... I wonder if they lied?
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Best Buy changed that a long time ago. I had the service plan on them with my old evo and I brought it in witha problem 4 or 5 times. I dropped it off, paid a $50 deposit and 2 or 3 days later I would get a basically new phone from them, drop off the loaner phone and get my deposit back. It's pricy ($10/mo) but it covers water damage, physical damage, defects and just about anything else. I just bought my GS3 there yesterday and got the service plan again and it's still the same coverage but they added a thing where if you trade in that phone when you are done with it you get $50 back on top of the trade in price. Pretty damned good deal if you ask me.

antawnm26 said:
Asurion is more expensive than squartrade but asurion offers lost or stolen correct? can you insure with BB if you didnt buy it there?
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They said they would insure any new phone thats less than 30 days old. even if you didnt buy it there.

I use the best buy insurance. 10 a month on the 2 s3s and a g nex. If you get the full coverage and have an extra phone you can use you won't have to pay for a loaner phone. Also no deductible. Assurion is complete joke. 100 dollar deductibles and you will only get 2, YES 2 phones. I did this with my htc thunderbolt and received a letter in the mail from them stating that my insurance is dropped because I reached the 2 phone limit.

Insurance? What's that? I've never carried it lol.
Sent from my SCH-I535 using Xparent ICS Blue Tapatalk 2

I was looking at ensquared.com, does anyone have any experience with them?
Sent from my SCH-I535 using xda app-developers app

For better or worse, it seems that Verizon treats you differently if you have insurance through them/Asurion. A couple of years ago, I was having a problem with my LG Voyager and took it in to them. They told me it was a known problem with the phone, and they were going to let me pick from three other phones right there at the store.
A co-worker's wife had the same phone with the same problems, so I told them to go in and try and get the replacement. When they went in, they were told they couldn't get a free replacement phone like I did, and that it was because they didn't have the insurance on the phone.
I've used insurance enough in the past to warrant me continuing to use it, so when I heard this, I figured I'll just stick with Verizon's Aurion insurance due to the benefits that possibly come with it.

A rider on your home owners insurance policy.
Sent from my SCH-I535 using xda app-developers app

benfikaman said:
I was looking at ensquared.com, does anyone have any experience with them?
Sent from my SCH-I535 using xda app-developers app
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This.
I've also been eying ensquared. It looks like the best, but I'd like to hear if anyone has experience with them.

The BB insurance seems like the way to go. So basically for $10 a month you continually drop your phone, and you will get a brand new device each time? Not that I would do that, but it would be nice to have that piece of mind instead of having to worry so much about your phone...
I will definitely be buying my next phone from them if they don't change this policy.

rpxz said:
Assurion is complete joke. 100 dollar deductibles and you will only get 2, YES 2 phones. I did this with my htc thunderbolt and received a letter in the mail from them stating that my insurance is dropped because I reached the 2 phone limit.
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VZ rep told me a $199 deductible. When I started laughing at her, she said it was an $800 device. I declined.

Okay ya it asurion is a 100 dollar deductible but it covers lost and stolen phones. No other does that I know of without having a deductible. Best buy is 10 dollars a month combine that with asurion so your covered if its lost or stolen. That's 17 dollars a month or 204 dollars year. 2 year contract that's 408 dollars.
Sent from my SCH-I535 using Tapatalk 2

Kreeker said:
The BB insurance seems like the way to go. So basically for $10 a month you continually drop your phone, and you will get a brand new device each time? Not that I would do that, but it would be nice to have that piece of mind instead of having to worry so much about your phone...
I will definitely be buying my next phone from them if they don't change this policy.
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Even if you buy it somewhere else you can still insure it with them within 30 days.
Sent from my SCH-I535 using Tapatalk 2

Question about Asurion replacement

So recently my S3's power button broke and I don't have insurance. My dad has Asurion and we were thinking if we could switch phones, and send my broken phone in. He has a S3 as well. So basically I take his phone and he takes mine and sends in the broken one. Is this possible? Do they look at serial numbers on the phones or anything? I don't mind paying any deductible that he has, but I just need a functioning phone.

tu3218 said:
So recently my S3's power button broke and I don't have insurance. My dad has Asurion and we were thinking if we could switch phones, and send my broken phone in. He has a S3 as well. So basically I take his phone and he takes mine and sends in the broken one. Is this possible? Do they look at serial numbers on the phones or anything? I don't mind paying any deductible that he has, but I just need a functioning phone.
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You can try it, but i think it's a bad idea. It's essentially insurance fraud, and even though Asurion probably wouldn't be able to find out they would charge you the full price of the phone if they did find out.
You're better off contacting samsung for a manufacturers warranty if your phone is less than a year old, or get it fixed through mobile tech videos for a reasonable price.
Sent from my SCH-I535 using Tapatalk 2

@tu3218 how old is your phone? If it's less than a year old just take it back the store it's a known defect.
Sent from the future via Tapatalk 4

I don't think they can check. I just had my S3 replaced. For some reason, Verizon has my S3 listed under my mom's name. No big deal. However, be wary of any device you get from them. As I said, I just had mine replaced. The refurbed device they sent me has had a number of issues. I had to take it to Verizon and ask for a brand new one. So before you root, take a day or two to scout out any issues.
Sent from my SCH-I535 using xda app-developers app

BadUsername said:
You can try it, but i think it's a bad idea. It's essentially insurance fraud, and even though Asurion probably wouldn't be able to find out they would charge you the full price of the phone if they did find out.
You're better off contacting samsung for a manufacturers warranty if your phone is less than a year old, or get it fixed through mobile tech videos for a reasonable price.
Sent from my SCH-I535 using Tapatalk 2
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I agree as well.
Sent from my SCH-I535 using Tapatalk 4

Thanks guys. Yeah my phone is more than a year old so no verizon for me or Samsung. I'll check out Mobile Tech Videos. This is so frustrating cause I've kept my S3 is such good condition, never dropped it or anything. But I get stuck with defective hardware because of piss poor design by Samsung. Sorry, just going back to grad school in a couple weeks and don't need this right now.