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[Q] BestBuy employee screwed up screen protector installation

I bought an Invisibleshield screen protector at BestBuy and had an employee in the cell phone area install it for me. He sprayed the phone directly with the solution and now it appears that the solution has seeped in through the sides. It doesn't affect the screen but it's noticeable under the proximity sensor and earpiece. It's been 4 days since installation and it's still not gone and it's bothering the hell out of me. Any suggestions on how to get rid of it aside from taking the phone apart?

apbalch said:
I bought an Invisibleshield screen protector at BestBuy and had an employee in the cell phone area install it for me. He sprayed the phone directly with the solution and now it appears that the solution has seeped in through the sides. It doesn't affect the screen but it's noticeable under the proximity sensor and earpiece. It's been 4 days since installation and it's still not gone and it's bothering the hell out of me. Any suggestions on how to get rid of it aside from taking the phone apart?
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I would take it back in there and complain about it and tell them you want a new one.

Can I do that? I didn't buy the phone from BestBuy, I bought it new from eBay.

apbalch said:
Can I do that? I didn't buy the phone from BestBuy, I bought it new from eBay.
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I thought you bought from Best Buy, that i'm not sure, I mean it's worth a shot I guess, raise hell if they give you problems, ask to talk to their manager?

apbalch said:
Can I do that? I didn't buy the phone from BestBuy, I bought it new from eBay.
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Yes you can. If they damage something during installation they must replace it. Raise hell with a manager if you have to. The phone is not in the same condition you brought it in as.
Sent from my Nexus S 4G using xda premium

Rem3Dy said:
Yes you can. If they damage something during installation they must replace it. Raise hell with a manager if you have to. The phone is not in the same condition you brought it in as.
Sent from my Nexus S 4G using xda premium
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^^^^^
This. They jacked up your property so they have to replace it. If the manager gives u crap. Tell them you want the corporate number and they will replace. They don't want people calling corporate lol
Sent from my CM7 powered Nexus S 4g using XDA Premium App

Be sure to come back and let us know how it went!!!!!!
Sent from my Nexus S 4G using xda premium

Audio jack and at&t replacement question.

Hello guys, my inspire's audio jack is nearly shot. The music is crackly and it stops and skips. I know its not my beats or the cable. I was wondering if i unrooted my inspire and walked into an at&t service center if they would replace it with a refurb. I bought it the month it came out and i have no insurance on it. Any thoughts?
Sent from my Inspire 4G using XDA App

I don't think most stores carry the refurbs. You would have to call ATT support for that. But as long as the phone does not look physically abused on the outside I would say you stand a good chance getting it exchanged. What have you got to lose?

Agoattamer said:
I don't think most stores carry the refurbs. You would have to call ATT support for that. But as long as the phone does not look physically abused on the outside I would say you stand a good chance getting it exchanged. What have you got to lose?
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At&t has service centers.... That's where I'd go. But would they take it rooted?
Sent from my Inspire 4G using XDA App

No, they will not take it w/modified firmware.

Tx Redneck said:
No, they will not take it w/modified firmware.
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Click to collapse
So if I unroot it i will be fine? If so can someone point me to an unrooting guide?

You have to install an unrooted stock ROM and return the phone to s-on. Advanced Ace Hack Kit will do what you want.

Irish Enigma said:
Hello guys, my inspire's audio jack is nearly shot. The music is crackly and it stops and skips. I know its not my beats or the cable. I was wondering if i unrooted my inspire and walked into an at&t service center if they would replace it with a refurb. I bought it the month it came out and i have no insurance on it. Any thoughts?
Sent from my Inspire 4G using XDA App
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Click to collapse
As long as you return it to stock they'll replace it, they did it with mine once before
Sent from my Inspire 4G using XDA App

Nick281051 said:
As long as you return it to stock they'll replace it, they did it with mine once before
Sent from my Inspire 4G using XDA App
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Nice thanks.

The past three times I've had phones replaced, I've called ATT. They send you a replacement phone in 2-3 days and you have 2 weeks to send back your old one. I've never been to a service center, because I don't want to give them an opportunity to reject my phone on the spot (in case of scratches or scuffs, etc).
Sent from my Inspire 4G CM7 using Tapatalk

HTC 1-Year Manufacturer Warranty

I just bought an HTC Panache and it came with the bad eMMC and bad screen. WOW the display is noticeably different from my MyTouch4G even when looking straight on.
Anyway, since it is still covered under HTC manu warranty, would I be able to send it in with the request of the new eMMC and the Sony display?
Who should I contact? I sent an e-mail to HTC and they're directing me to some third-party called PCD or something.
Has it worked for you? Should I just call them directly and see if I can talk them into something?

grimey01 said:
I just bought an HTC Panache and it came with the bad eMMC and bad screen. WOW the display is noticeably different from my MyTouch4G even when looking straight on.
Anyway, since it is still covered under HTC manu warranty, would I be able to send it in with the request of the new eMMC and the Sony display?
Who should I contact? I sent an e-mail to HTC and they're directing me to some third-party called PCD or something.
Has it worked for you? Should I just call them directly and see if I can talk them into something?
Click to expand...
Click to collapse
I doubt they'll care. You may get lucky, but you better be, like, megaball winner lucky.
Sent from my HTC Glacier using XDA

i bought my glacier off craigslist. In rooting with the gfree method, i ended up with a brick that blinks a yellow light (download mode). Tmobile was unable to help me, but i called htc and they took care of it.
I had to pay shipping to them, and i got back the same phone fixed about 2 weeks late i think.
not sure how easy it will be when you have a phone that works but has flaws, my situation was such that the phone was clearly broken, so there was no judgment call by the rep.
i called the htc customer service number here:
http://www.htc.com/us/support/hotline
good luck

zguithues said:
i bought my glacier off craigslist. In rooting with the gfree method, i ended up with a brick that blinks a yellow light (download mode). Tmobile was unable to help me, but i called htc and they took care of it.
I had to pay shipping to them, and i got back the same phone fixed about 2 weeks late i think.
not sure how easy it will be when you have a phone that works but has flaws, my situation was such that the phone was clearly broken, so there was no judgment call by the rep.
i called the htc customer service number here:
http://www.htc.com/us/support/hotline
good luck
Click to expand...
Click to collapse
maybe i should brick my phone first
hope theyd replace the screen too. ill call them tomorrow

grimey01 said:
maybe i should brick my phone first
hope theyd replace the screen too. ill call them tomorrow
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Click to collapse
The bad emmc is a load of garbage. I have been flashing my phone repeatedly for a whole year now with no problems on the bad emmc.
Sent from my Glacier using xda premium

eqjunkie829 said:
The bad emmc is a load of garbage. I have been flashing my phone repeatedly for a whole year now with no problems on the bad emmc.
Sent from my Glacier using xda premium
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Same except for 6 months. I am a flashaholic. So no worries.
Sent from my Sense 4.0 Glacier using XDA Premium.

I thought I was the only one who felt this way...the data they used to determine it was far from conclusive...not everyone reported when they bricked their phone. I've always felt it was user error, but I could be wrong
Sent from my HTC Glacier using xda premium

well i just rooted and backed up my nandroid from my mt4g
everything working perfectly, i couldnt care less about the eMMC anymore, i just wont mess with it and crackflash with the mt4g instead
but the screen.. its a HUGE difference compared to the sony display used on my mt4g

jjbadd385 said:
I thought I was the only one who felt this way...the data they used to determine it was far from conclusive...not everyone reported when they bricked their phone. I've always felt it was user error, but I could be wrong
Sent from my HTC Glacier using xda premium
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I do believe that there was a bad batch of emmc chips, but I don't think that all of that batch was bad. I think that only a portion of them are doomed to fail.
Sent from my Glacier using xda premium

G2X went for a swim with me on the 4th.....

My phone decided it wanted to go for a swim on the 4th and is dead. Tried bag of rice to no avail. I have the insurance and was given the choice of the HTC Sensation or Galaxy S2. Went with the Galaxy.
Anyway, I just want to say thanks to everyone on this forum for the awesome ROM work and support over the last year or so. It's too bad we can't get the display drivers API from LG so we can get some ICS with working video love, but oh well.
Again, just want to thank everybody. I will now be hanging in the Galaxy S2 forums until my full discount comes into effect in February and I can get the S3.
Greg

Enjoy the GS2...

Quick question about this? How much did you have to pay? My phone its a little on the Fritz I was gonna call in a bit to get a replacement
Sent from my LG-P999

juny51 said:
Quick question about this? How much did you have to pay? My phone its a little on the Fritz I was gonna call in a bit to get a replacement
Sent from my LG-P999
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It's $130, just called. My phone has been shutting off and going crazy when off the charger. Selected GS2 as well. Have to send the G2X back within 15 days.

How did you get the option to decide which one you wanted?
Sent from my LG-P999 using Tapatalk

G2xer said:
How did you get the option to decide which one you wanted?
Sent from my LG-P999 using Tapatalk
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Also wanted to ask this. I needed a replacement and called. But they didn't give me the option they just said they will send me another g2x
Sent from my LG-P999

G2xer said:
How did you get the option to decide which one you wanted?
Sent from my LG-P999 using Tapatalk
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I called in and asked them what the replacement was. They said that the G2x is discontinued and not available as a replacement, so they gave me the option to choose between the SG2 and the HTC Sensation. When I said the SG2, they even gave me the option to choose between Black or White. I chose black.

gscavezze said:
I called in and asked them what the replacement was. They said that the G2x is discontinued and not available as a replacement, so they gave me the option to choose between the SG2 and the HTC Sensation. When I said the SG2, they even gave me the option to choose between Black or White. I chose black.
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Similar situation here. They apologized that the g2x wasn't available and offered me a Sensation. I played it off as I hadn't heard of that phone before and asked if she'd mind waiting a minute while I looked at the phone online. She said sure and that I should check out the GS2 as well, that was another alternative. I said I was familiar with that and chose it, opted for white

Well as I stated in other post I was needing a replacement so I called in. But they didn't offer me a different phone. They shipped out the same one. Its cool with me but weird how "its not available" but I got one
Sent from my LG-P999

Lol exact same thing happenes to me on the same day! Luckily the phone works still, the lcd is kind of weird and i dont have insurance
Sent From My Handheld Portal Device

twism50 said:
Similar situation here. They apologized that the g2x wasn't available and offered me a Sensation. I played it off as I hadn't heard of that phone before and asked if she'd mind waiting a minute while I looked at the phone online. She said sure and that I should check out the GS2 as well, that was another alternative. I said I was familiar with that and chose it, opted for white
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Wait, so i can just call in and get a new phone as a replacement?
Sent From My Handheld Portal Device

zoppp said:
Wait, so i can just call in and get a new phone as a replacement?
Sent From My Handheld Portal Device
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No. Your got water damage so they gonna make you pay. If it was something else like your charger port or speaker they replace for free
Sent from my LG-P999

juny51 said:
No. Your got water damage so they gonna make you pay. If it was something else like your charger port or speaker they replace for free
Sent from my LG-P999
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But the OP says his phone went for a swim and is dead (water damage), but he still got a replacement.
Sent From My Handheld Portal Device

zoppp said:
But the OP says his phone went for a swim and is dead (water damage), but he still got a replacement.
Sent From My Handheld Portal Device
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Yea and he more then likely had to pay. That's just how T-Mobile does. Anything aside from hardware defaults you have to pay about 100-130 not sure exact price
Sent from my LG-P999

juny51 said:
Yea and he more then likely had to pay. That's just how T-Mobile does. Anything aside from hardware defaults you have to pay about 100-130 not sure exact price
Sent from my LG-P999
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So basically if I paid $100ish, I could get a gs2
Sent From My Handheld Portal Device

zoppp said:
So basically if I paid $100ish, I could get a gs2
Sent From My Handheld Portal Device
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If you have insurance call them up tell them what happened and they will either offer you a different phone like gs2 or the same for that 100ish. I needed a new phone but they didn't offer me the gs2 they just sent me the same. But then again it was a free exchange so who knows
Sent from my LG-P999

juny51 said:
No. Your got water damage so they gonna make you pay. If it was something else like your charger port or speaker they replace for free
Sent from my LG-P999
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I had to pay too, said the phone was acting up, battery dropping quickly, had to pull battery constantly. I also told them that I stooped at my TMobile store and they suggested I call them.
I've had to pay in the past too, fire a charging port issue. I believe you always have to pay, no matter what happened. I received a refurbished phone, perfect condition.
Sent from my SGH-T989 using xda premium

zoppp said:
So basically if I paid $100ish, I could get a gs2
Sent From My Handheld Portal Device
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It was $130, and worth it. Stable Ics ROM, larger screen which is beautiful and works great outdoors.
Sent from my SGH-T989 using xda premium

juny51 said:
If you have insurance call them up tell them what happened and they will either offer you a different phone like gs2 or the same for that 100ish. I needed a new phone but they didn't offer me the gs2 they just sent me the same. But then again it was a free exchange so who knows
Sent from my LG-P999
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How long ago was this?
Sent from my LG-P999 using Tapatalk

G2xer said:
How long ago was this?
Sent from my LG-P999 using Tapatalk
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I called Thursday And my phone got here friday
Sent from my LG-P999

2 questions please help me !!!

ok so i really need help
im a noob at android but really exp in ios so its alot diff
my first question is
my mytouch 4g slide is black and the screen freezes when ever its on and the keys light up so idk i think it might b a software problem because it first started happning while watching netflix soo ya so the question is how do i root my phone and with complete easy instructions and i want to put a diff rom on it cause i think something is wrong with that rom so ya
its 2.3.4 and 3.0 sense its up to date with everything
my 2nd question is how to fix that so if you do please just let me now thanks in return and i really appreciate it

What have you done with it already? Tried to install a ROM? Running stock? Bootloader?
Did you attempt to hard reset the phone?
Sent from my HTC MyTouch 4G Slide using xda premium

rorytmeadows said:
What have you done with it already? Tried to install a ROM? Running stock? Bootloader?
Did you attempt to hard reset the phone?
Sent from my HTC MyTouch 4G Slide using xda premium
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i did a hard reset and it only fixes it for a short time and thats it
and i havent done anything else cause idk how to so yaaaa hahaha and if you can i can skype you and show you what happands to it on skype

qandil said:
i did a hard reset and it only fixes it for a short time and thats it
and i havent done anything else cause idk how to so yaaaa hahaha and if you can i can skype you and show you what happands to it on skype
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If you haven't altered your phone and having THAT bad a problem you need to sent it back, STOP messing with it and get one that's not screwed up. JMHO, of course....

Yea just send the phone back
Sent from my HTC MyTouch 4G Slide using xda premium

dont you think i would but i cant return it man

when i take out the battery and hold down the pwer and vol down it says at the very top that its locked if you want ill try to put up a pic

qandil said:
dont you think i would but i cant return it man
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You'd be surprised how many people don't know whether they can or can't. How long have you had it and is it thru TMobile?

I bought it off craigslist 2 weeks ago and it worked perfect for awhile so idk
Sent from my myTouch_4G_Slide using xda app-developers app

qandil said:
I bought it off craigslist 2 weeks ago and it worked perfect for awhile so idk
Sent from my myTouch_4G_Slide using xda app-developers app
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Then you need to call HTC and find out who you need to talk to to find out if your serial number is still covered by the manufacturer's warranty. If not, it's probably something you should have done BEFORE you made the purchase. I could be wrong but it sounds like someone passed a hardware problem off on an unsuspecting buyer. BUT....it MAY still be covered and they didn't know either.
Isn't it worth a try?

Where can I find there number and can u get me it please?
Sent from my myTouch_4G_Slide using xda app-developers app

qandil said:
Where can I find there number and can u get me it please?
Sent from my myTouch_4G_Slide using xda app-developers app
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This is their online "Warranty Statement". But it does conflict with the results some others have had doing a return. It COULD be that they returned it thru their carrier.
http://dl4.htc.com/Web_materials/Manual/Warranty/Android/0525_G_WarrantyEULA_76x126_US-BP.pdf
This is their website where you can directly e-mail the company with questions if you like.
http://www.htc.com/www/help/
(all I did was Google it.....)