Just bought a Sensation and I have noticed that every once in a while (about once a day), the phone just shuts down and I have to restart it. I have tried to reset the phone and install only minimal software, but it has not helped.
Any ideas?
There are already several threads on this. It hasn't been pinpointed to one problem that I am aware of.
Sent from my HTC Sensation XE with Beats Audio using XDA App
you did not mention where you bought. the phone from whether it was used or not. Also you did not say what rom the phone is using, what firmware, etc etc
Sent from my sensation 4G
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Dear All Sensation Owner,
I bought Sensation the first day it came out. And I went back Tmobile store for exchanged due to this issue. (which means this is the second phone)
Both phones have the same issues: Keep restarting itself!
My phone may restart for about 5~10 times a day.
It happens whenever I'm quitting a program (ex: Facebook, Contacts, MAP..etc) and it just restart itself to a white background with HTC logo screen. (T-mobile welcome screen "stick together" does NOT show up at this situation)
I'm wondering if anyone having the same issues with me. This has bothered me way too much! Should I exchange for a new one or just need patient for the update
Thanks!!!
The 5-10 reboots per day is not normal. Mine rebooted once in the 7 days that I've had it.
What you are experiencing is a soft reboot. Try factory resetting, if it doesn't help, by all means take it back.
i think this is just an Android OS problem , my brother has a THUNDERBOLT on verizon and he gets random reboots all the time ,same for his wifes droid x , hers is phucked , it restarted three times in three hours when i was by their house the other day and his once , my sensation has rebooted itself three times in two weeks so i guess i cant complain
Your phone isn't rebooting, it is Sense that is rebooting. The app or apps that you are using are using up too much memory to keep Sense running in the background. Instead of not allowing you to use your apps, your phone is freeing up space by disabling Sense. Try using the back key to exit out of applications instead of the home key. This kills the app rather than leaving it active in the background.
Either way, I'm not saying there isn't something wrong with your phone, there very well may be. I haven't had that issue at all, but two phones with the same exact issue leads me to think it is, atleast in part, a user-caused issue. Good luck man.
Sent from my HTC Sensation 4G using XDA App
I too have this issue...can happen within hour or not happen for days
Sent from my HTC Sensation Z710e using XDA App
diosys said:
I too have this issue...can happen within hour or not happen for days
Sent from my HTC Sensation Z710e using XDA App
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Never had one reboot that I didn't initiate.
Sent from my HTC Sensation 4G using XDA Premium App
I'm having problem with this phone. The phone will restart constantly especially during calls, which becomes extremely annoying. Anyone know a fix or a reason why this is happening?
Sent from my HTC Sensation Z710e using XDA Premium App
digitizedremix said:
I'm having problem with this phone. The phone will restart constantly especially during calls, which becomes extremely annoying. Anyone know a fix or a reason why this is happening?
Sent from my HTC Sensation Z710e using XDA Premium App
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Hi,
You need to provide some information,like:
ROM
Kernel
Radio
Mods
Themes
Etc.
Everything is stock I haven't rooted or anything.
Sent from my HTC Sensation Z710e using XDA Premium App
digitizedremix said:
Everything is stock I haven't rooted or anything.
Sent from my HTC Sensation Z710e using XDA Premium App
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Hi,
Sorry then.
Not much that I can suggest,because you cannot get "under the hood" as it were ,without root.
I would be dubious about rooting the phone or anything,if it's not working properly out of the box.
You might consider sending it back.
digitizedremix said:
Everything is stock I haven't rooted or anything.
Sent from my HTC Sensation Z710e using XDA Premium App
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then i would suggest sending it back to HTC centre for an exchange
When you say restarting, is it just stopping everything and showing the HTC screen before loading sense again? If so, it's because the phone doesn't have enough memory. Delete some apps, and if that still doesn't help, download a different launcher from the market.
I never had any restarting issues, but in the past three days the phone has restarted itself (completely restarted, not just the lag getting back to the home screen) randomly at least six times that I know of.
Other than the Amazon App Store, I'm not aware of any software updates that I've downloaded or installed in the last week. Anyone else have this issue just crop up in the past couple of days?
Mine has randomly restarted while it was in my pocket, and twice as I moved the unlock ring to the middle of the screen to use the phone.
Edited to add: I'm running a stock phone from T-Mobile with Android 2.3.4.
HTC Sense version 3.0
Software number 1.45.531.1
Kernel 2.6.35.13-g3422292
[email protected]#1
Hello everyone, for the past few day my phone keeps rebooting and this is driving me crazy... At first I thought it was the Rom I was using but then I changed to a different Rom and the same thing kept on happening...
It doesn't matter what Rom I'm using this keeps happening, and I was wondering if this is happening to anyone else. If it is happening to others is there a fix for this or should I unroot my phone and get it replace?
Any suggesting that could help me fix this problem I have will be greatly appreciate it...
Sent from my HTC Sensation XE with Beats Audio using xda premium
Have you updated the radio?
Do you superwipe between ROMs?
Sent from my HTC Sensation 4G using XDA App
I haven't updated the radio... and I always perform a super wipe when changing from one rom to another... I don't know what else to do its driving me crazy....
Could you tell me what's your supetwipe procedure
Sent from my HTC Sensation 4G using XDA App
Try a different kernel
Sent from my HTC Sensation 4G using XDA App
Is it the phone that's restarting, or just sense?
Are you overclocking or undervolting your device? If so, try it without (or not as severe)
Are you using a backup/restore app after flashing a ROM? If so, try without a restore....or at least just user app restore (no system app/data restore)
Sorry I. Never replied to you guys again. My phone just stopped working... Now. It's. Working again but it's still rebooting. I notice that once my battery hits 50% or less it reboots.. I'm not. Overclock. Any ideas what I should do. I have insurance but I don't know if there's a way to unprotected the phone and make it completely stock... I'll looked around. To see if there's a way.
Sent from my HTC Sensation XE with Beats Audio Z715e using XDA Premium App
Hi All need your help,
I have custom ROM Insert Coin with Android 2.3.5.
My phone shuts down automatically any time ... It will work good for 5-6 hrs some time 1 hrs then its gone. I have to start it again...
I have observed that when it automatically shuts down and I start it goes till lock screen and then again shuts down it happens twice and then 3rd time it works fine for more 5- 6 hrs. I tried MIUI same issues and again Insert coin still same issue.
Though I put ROM freshly without any apps it happens and issues started from moving MIUI to insert coin.
Please help I really need help...I feels like it can be Vodafone service issue or my GPRS issue. bcoz last night removed sim and tried so it was not down for 5-6 hrs. But is it possible.
I had the same problem as you, so what i did was..
Flash an original RUU and do the guide for rooting again and its gone
That is how i did it ;-)
Sent from my HTC Sensation XE with Beats Audio using xda premium
Can you tell me what is the process for this....
tommeke19 said:
I had the same problem as you, so what i did was..
Flash an original RUU and do the guide for rooting again and its gone
That is how i did it ;-)
Sent from my HTC Sensation XE with Beats Audio using xda premium
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I'm having the same problem as well. How long has it been since you flashed the ruu? I just switched to ics and it didn't shut off for four days but today it did twice.
Sent from my HTC Sensation with Beats Audio using XDA App
I think i flash the RUU a month ago..
Sent from my HTC Sensation XE with Beats Audio using xda premium
Today I had word with one of the XDA Senior and he told me to run fullwipe.zip before installation & after that it looks stable.. as per him it can be power issue.. and I think he is right bcoz my automatic screen off setting was changing to never automatically...
sidd6800 said:
Today I had word with one of the XDA Senior and he told me to run fullwipe.zip before installation
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Where do you get fullwipe.zip? I always use superwipe from the ARHD rom page. Does the fullwipe clear the ruu as well or something?
Sent from my HTC Sensation with Beats Audio using XDA App
Issue still persisting ... don't know what to do ....very annoying :S and don't see any member helping...That dose not clear RUU... If you got any solutions please let me know.
Well I solved my problem. Turns out the battery wasn't fitting tight enough. I just folded a little piece of paper to make it tighter.
Sent from my HTC Sensation XE with Beats Audio using XDA App
Hi guys,
My Sensation, with original ICS, has been working flawless until a few days it go, when it started to randomly shut down. This only happends while the charger is not plugged in. I tried to reset to facory settings, but the same thing happend (even before installing any apps).
Anyone had the same problem?
eastviolence said:
Hi guys,
My Sensation, with original ICS, has been working flawless until a few days it go, when it started to randomly shut down. This only happends while the charger is not plugged in. I tried to reset to facory settings, but the same thing happend (even before installing any apps).
Anyone had the same problem?
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Click to collapse
Sounds like its a battery issue
Sent from my sensational sensation 4g
eastviolence said:
Hi guys,
My Sensation, with original ICS, has been working flawless until a few days it go, when it started to randomly shut down. This only happends while the charger is not plugged in. I tried to reset to facory settings, but the same thing happend (even before installing any apps).
Anyone had the same problem?
Click to expand...
Click to collapse
It's a thousend person problem in this forum some people solve it with anker new battery omther like me control it by flashing old firmware but it could brick ur device others still facing it every day its sucks try new battery i just want to say ur not the only 1
Dude
Sent from my HTC Sensation Z710e using XDA App
Same thing here!!
It doesnt happen when i disable bluetooth and push mail.
Need to find out which one is causing the shutdowns.
Sent from my HTC Sensation Z710e using XDA
Sounds like a hardware issue. Either battery is bad, or the maincard. Often water/shock damage.
Try a Anker battery, it wont set you back many dollars anyways.
Sent from my HTC Sensation XE with Beats Audio using XDA Premium App
I had random shutdowns - There seem to be a few threads around about it, some suggest repartitioning and reformatting the SD card (which seemed to work for me) and some go for some odd solutions like sticking a bit of card at the base of the battery to push it against the pins a bit more solidly.