Help! No sound after ICS update - Eee Pad Transformer Q&A, Help & Troubleshooting

I've been using it for 8 months without any problem (always have most updated FW). Now, since I've updated to ICS (OTA) last Saturday I have consistent audio problem - there is no sound at all (by any app). I need to restart it and get the sound back, but then after a while, it happens again. FYI, everything is stock, without root, etc.
Is it a known problem of the new ICS? Anyone has a solution for this problem?
Many thanks!

I noticed a issue with no sound. After reboot it works fine.
Sent from my HTC Sensation 4G using XDA App

same thing happened to me...asus used to be the only one who was good at updates but not lately...anyway, try backing up all your apps and going to settings and doing a full/factory reset. helped out mine with the sound issue and it hasnt happened since. see if that will work for you as well

yes,reboot or factory reset can solve the problem..
but now i cant use usb thumbdrive on dock,are u?

i dont have the dock so i couldnt tell you. usb to computer and microsd are working fine for me though

Happens to me about once a day, no sound (from media, notifications, anthing). A quick reboot solves it. I've already done a factory reset to try and solve the "reboots while sleeping", but that didn't fix either one of those issues.

mine was on silent mode after ics update something to check before a reboot, it is usually the simple things.....

A few reboots into ICS, my sound was gone. I rebooted it, and it came back. It happened again a few reboots later. Tried rebooting to fix it, but it never came back. I tried reflashing 3.1.1 again, still no go. I eventually caved and RMA'ed it on Monday. I had to unroot it

My sound has gone away twice on me. The first time was started a movie & there was no sound. I wanted to use the HDMI out anyway & I did have sound on the TV. Again last night I lost sound again & had to reboot. I never had this problem with HC.

more then likely its a hardware issue. its just a coincidence that u just upgraded. with everyone with a transformer upgrading, any problem that follows will be directly linked. I have speaker issues as u all described. I can push the bottom of my tab and my speakers cut back in once I loose sound.
get a bluetooth speaker or send it for Rma. I went with the first option.

I don't think it's a hardware issue (at least in my case) - I've never had this problem before ICS update, and the problem will go away right after a restart. It sounds to me a firmware problem; probably some conflict between the new ICS with existing apps
Honestly, I'm quite regret to have it updated...

I'm having the same issue too (intermittent loss of audio, returns after reboot) - definitely related to firmware/software, not a hardware issue.
Sent from my GT-I9100 using xda premium

pigacc said:
I don't think it's a hardware issue (at least in my case) - I've never had this problem before ICS update, and the problem will go away right after a restart. It sounds to me a firmware problem; probably some conflict between the new ICS with existing apps
Honestly, I'm quite regret to have it updated...
Click to expand...
Click to collapse
Do a factory reset and cold boot.
You can't expect all your honeycomb apps to work on ICS without causing issues.

Avoid doing that reset + cold boot.
After two of them + several other tries, my sound keeps mutting.
Lets hope the update fixes this.

I too have this problem after ICS update. I noticed, sometimes after I put into silent mode, it stay muted until a reboot.

I do believe it is ics firmware issue, Tf201 get fix with lastest build so I hope Tf101 get fix too.

Yep, I get this as well. Shame!

Firmware related most likely. Mine is doing it too. A reboot fixes the issue. Hard reset won't likely correct the issue as I did a factory reset prior to installation. Possibly a piece of software causing it, but I am not going to mess with it as I only have 1 program installed.

After the update to ICS, my daughter's TF201 no longer has any audio.. speakers or headphone.
I've done the factory data reset and the data wipe. No change. Sadly, I have an RMA and hope they can figure it out. Before I ship it off, do you have any suggestions?
Thanks.

Just another 'me too' post. I have 2 transformers in the house. Upgraded one (a B80) to revolver and lose audio a few times. Reboot brings it back. When it goes away, no sound from speakers or headphone jacks. Next time it happens I'll try and grab a logcat.
Haven't tried it on my older rev TF yet, I think i'll hold off a bit.
The B80 was wiped and done with a clean install. User apps restored via TB, but no settings were carried over from HC.

Related

[Q] No sound after long sleep

Happened a couple of times, if I put the down for a hour or so then start to use it again then sometimes it wakes with no sound and I have to reboot it to get sound working anyone else had this
sent from my LEE Pad Transformer........I wish
I've noticed that as well.
When i got my device it was actually in sleep mode - wasn't shut down.
When it first woke up - i had no sound. a Reboot fixed it.. didn't really get the chance to play with it much since (just happened yesterday).
Mine does that too
Sent from my Transformer TF101 using XDA Premium App
Hope thery are aware of this and we get a firmware fix
sent from my LEE Pad Transformer........I wish
I have also experienced this a few times.
I've had this happen once. I have a long list of problems I've encountered. Now that my touchscreen is totally dead and no amount of rebooting will fix it, I'm convinced I have a lemon.
Any solution for this? I just got my tablet and it everytime I have wanted to play sound, I had to reboot. The reboot process is slow, I don't want to do this every time I want a bit of sound.
I've run into this myself after applying the latest patch. Thus far it's the biggest issue I have, and it's certainly an irksome one.
Yet more great service from asus had a pm about this problem going to provide some thing to log it as they cant produce this fault proves theyvare listening
LEEDROID GB3.0.1DESIRE HD using XDA PREMIUM
I have this problem as well. No sound after long sleep. Reboot would fix it. This happened after latest update.
Occasionally I have the no sound after sleep but a reboot fixes it.
Just another data point.
im in the uk and i have noticed that since the update yesterday this problem seems to have stopped, i know ASUS haven't worked on it as i have been discussing it with them via PM, is anyone else who updated yesterday finding this problem seems to have gone away
sent from my LEE Pad Transformer........I wish
Another case: sometimes no sound after long (over 1 hour) sleep.
I seem to have this issue as well. +1 for a fix.
Sorry for the double post, but I thought it was worth it to say I have not been having this problem since the upgrade to 3.1. I will post back if the issue reoccurs.
Sadly, I have this issue, losing sound after long sleep. Seems to me that the only way to restore sound is by a shutdown/restart. Seems like Asus/Google can't get it fixed. I'm on ICS, Android 4.0.3, build 9.2.1.24.
If sound ever cuts out on me (It hardly ever does) Usually a mute and unmute, then a force close of the system vol control fixes it.

Does your camera freeze up?

i need to know if this a hardware issue or software. every 2 days or so my camera wont start . i close everything running and it just freezes up on me. i have nothing crazy installed jsut root, tibu, chase, android game, flashlight. thats it ! i will click the camera icon ill see the screen shake for a second and just go back to home screenl. also sometimes i click the multi task button and clear everything out when i press home it has to load all my widgets again.. this phone is werid...
i bought it online at radioshak for 50 bucks do you guys think i can get a new one in store or do they deal with online only
I had this happen to me twice in a week of use. I'm wondering if another app is not releasing the camera from it's use. I haven't been killing the camera app after use, so maybe it has an issue being open for long.
Other apps that use the camera I may have had open are Instagram, Facebook, Gallery.
zaisaroni said:
I had this happen to me twice in a week of use. I'm wondering if another app is not releasing the camera from it's use. I haven't been killing the camera app after use, so maybe it has an issue being open for long.
Other apps that use the camera I may have had open are Instagram, Facebook, Gallery.
Click to expand...
Click to collapse
same. its either gallery or instagram, hmmm
i had this issue since i bought the phone. never figured it out. a couple of days ago, the camera just stopped working altogether. it won't start most of the time. when it does start, the image is dark and very distorted. i tried to upgrade from 1.73 to 1.85 and didnt solve the issue. i did a factory reset and it didn't solve the issue. so earlier today, i ended up just exchanging it with a new phone.
Happening to me as we speak!
Made a quick, nasally sounding video.
http://www.youtube.com/watch?v=X4hDD-hMiF0
- Instagram is still able to use the camera.
- If I close them all in multitasking, it doesn't fix it.
- Force stopping Instagram and/or the Camera app doesn't solve it, I have to reboot the phone.
EDIT:
Fast boot is off on my device.
unsp0ken said:
i had this issue since i bought the phone. never figured it out. a couple of days ago, the camera just stopped working altogether. it won't start most of the time. when it does start, the image is dark and very distorted. i tried to upgrade from 1.73 to 1.85 and didnt solve the issue. i did a factory reset and it didn't solve the issue. so earlier today, i ended up just exchanging it with a new phone.
Click to expand...
Click to collapse
damn so you think it is hardware related ? i bought the phone may 9th it arrived to my house , am i still under warrenty or what is radioshak 30 days hmm
Happens to mine too, about 4 times already. Have to restart the phone to get it to work again. Had the phone for about a month. If the update fixes this and other problems this phone will be perfect.
Crizthakidd said:
damn so you think it is hardware related ? i bought the phone may 9th it arrived to my house , am i still under warrenty or what is radioshak 30 days hmm
Click to expand...
Click to collapse
Try a factory reset. If this doesn't solve the issue, I'd take it back. I've never had any such issues on 1.73, 1.82 or 1.85. I'm inclined to think its either a software issue (like an installed app interfering, as one reply suggested) that a factory reset may clear up, or its a hardware issue.
Crizthakidd said:
damn so you think it is hardware related ? i bought the phone may 9th it arrived to my house , am i still under warrenty or what is radioshak 30 days hmm
Click to expand...
Click to collapse
well, i won't say that your problem was the same as mine but i think mine was definitely a hardware problem. i experienced the problem on 1.73 and 1.85, rooted and unrooted, locked and unlocked, and even after a factory reset. luckily the camera just complete crapped out before my 30-day was up so it was easy to justify the exchange at the at&t store.
zaisaroni said:
Made a quick, nasally sounding video....
Click to expand...
Click to collapse
Video exactly depicts what happens to me. I will try to open the camera app and it just flashes and kicks me out. I've tried all sorts of things to alleviate the problem but the only solution I've found is restarting the phone. Pretty annoying....
The display HOX at the AT&T store had the same issue. I'm assuming this is software related but who knows
this happened the first week I had the phone. When I updated it to 1.82 the issue went away so I'm assuming it was software
Sent from my HTC One X using XDA
Did you ever find a solution to this?
redpoint73 said:
Try a factory reset. If this doesn't solve the issue, I'd take it back. I've never had any such issues on 1.73, 1.82 or 1.85. I'm inclined to think its either a software issue (like an installed app interfering, as one reply suggested) that a factory reset may clear up, or its a hardware issue.
Click to expand...
Click to collapse
Well if it was a software issue, factory reset is worth a try. However if its something that needs to be fixed in a future update (a bug) then going back to factory shouldn't help. And thats why the OP had another thread about how to update.
Crizthakidd, have you tried other camera apps from google play? I know you said you were going to. How did that go, if you did? Obviously if there's a software issue, even if factory reset doesn't fix it, xda can. That is, root, unlock, install a newer custom rom.
I had this problem on 1.72, and other apps were still ok using the camera. I made a quick video of it happening.
https://www.youtube.com/watch?v=X4hDD-hMiF0&feature=youtube_gdata_player
***Ever since the 1.85 OTA it hasn't been happening so I would suggest HTC fixed it. ***
However I am rooted and doing mods so I am restarting more often to check my work.
Sent from my HTC One X using XDA

Audio Lollipop bug

So after a few weeks of using Digital highs GPE Lollipop build I ended up having this issue where my bottom speaker will just stop functioning entirely and I'd have to reboot to fix it, I decided this was a software issue and not a hardware issue so I flashed a new ROM, Liquid smooth. Now my issue is less annoying but still unbearably frustrating, instead of a reboot required, when I listen to music or higher pitched songs it will just give out again but I can fix it by killing my music app and restarting it. I believe this has to do with lollipop and isn't related to my phones speakers being broken but what do you guys think? I'm frustrated as hell about this.
S1L3nTShaDoWz said:
So after a few weeks of using Digital highs GPE Lollipop build I ended up having this issue where my bottom speaker will just stop functioning entirely and I'd have to reboot to fix it, I decided this was a software issue and not a hardware issue so I flashed a new ROM, Liquid smooth. Now my issue is less annoying but still unbearably frustrating, instead of a reboot required, when I listen to music or higher pitched songs it will just give out again but I can fix it by killing my music app and restarting it. I believe this has to do with lollipop and isn't related to my phones speakers being broken but what do you guys think? I'm frustrated as hell about this.
Click to expand...
Click to collapse
just a thought have you tried reverting to a 4.4.4 rom to see if it fixes it? just to be sure it is not a hardware problem, i am curious how you came to the conclusion that it was not a hardware problem. if you think this because restarting the app or phone fixes it you may be mislead, could be the amp or some circuit is cutting out and then resetting have seen this in other types of amps. i could be completely off about this but it is something to consider.
if you were running 4.4.4 before and did not have the issue then that would be my suggestion. and if you find out that it is definitely software then you might want to try re installing the latest firmware again if you have not already tried this.
Azag Thoth said:
just a thought have you tried reverting to a 4.4.4 rom to see if it fixes it? just to be sure it is not a hardware problem, i am curious how you came to the conclusion that it was not a hardware problem. if you think this because restarting the app or phone fixes it you may be mislead, could be the amp or some circuit is cutting out and then resetting have seen this in other types of amps. i could be completely off about this but it is something to consider.
if you were running 4.4.4 before and did not have the issue then that would be my suggestion. and if you find out that it is definitely software then you might want to try re installing the latest firmware again if you have not already tried this.
Click to expand...
Click to collapse
First off thanks for the reply, secondly, I haven't tried converting and it only started happening a month after Lollipop use so perhaps you're right and I was wrong to jump to the conclusion. However I only thought this because using a dif ROM the issue changed from reboot required to fix it to simply restarting the app im using. Leads me to believe it is ROM related. And I'll fix my MultiROM n boot up the old 4.4.2 rom i have n see if it works properly in a bit. Will report back when I'm done.
S1L3nTShaDoWz said:
First off thanks for the reply, secondly, I haven't tried converting and it only started happening a month after Lollipop use so perhaps you're right and I was wrong to jump to the conclusion. However I only thought this because using a dif ROM the issue changed from reboot required to fix it to simply restarting the app im using. Leads me to believe it is ROM related. And I'll fix my MultiROM n boot up the old 4.4.2 rom i have n see if it works properly in a bit. Will report back when I'm done.
Click to expand...
Click to collapse
No problem, I understand how frustrating these things can be and i seen you had no replies thought I might share my thoughts.
You may be correct about it being The Rom, since after the change of rom changed what it took to reset it. Only thing that bothers me is why did it take a month before the problem surfaced, unless you added some other app that is somehow causing the problem.
Have you tried putting phone in safe mode and see if problem persists, if not it a app or something you have installed after that first month.

Freezing - Not sure if random

So since about 2 days ago the phone just start freezing. Sometimes it just restarted randomly, but mainly freezing at least every 5 minutes. The power button alone wouldn't turn it off no matter how long I held it. Always have to use Pwr+Vol Down to reboot.
I put up with it because I've been busy, but finally tried wiping cache - no profit. Tried safe mode - no profit. Factory reset- negative profit. After the reset it just seems to restart a bit more often but in general it freezes less, making the timing seem even more random.
This happened when I first got it (used). It was restarting due to the fresh 7.0 update. So a factory reset fixed it and it was smooth sailing for like 3 months or something. I know there was a minor system update a few days ago but those dont usually call for a factory reset. I tried it anyway and it just didnt work. I had actually even tried uninstalling all the app updates from the night before it started happening. but safe mode couldn't even fix the problem so I guess that was moot.
Software version: G920VVRS4DQE1
Stock everything - I dont hack my daily drivers at all
Android 7.0
Mainly I'd like to know if Im alone. A fix would be great but I'm hoping it's not specific to my device. If it's a hardware issue I'm gonna give it a swift toss down the stairs and maybe deliver a nasty curb stomp to it right afterward.
Any advice?
I'm running into the same exact issue. Same build, and am running out of ideas.
Lathorus said:
I'm running into the same exact issue. Same build, and am running out of ideas.
Click to expand...
Click to collapse
Good to know its not just me. Did it start after a recent update for you also? That would give me hope that its not faulty hardware. Maybe just a bad update.
sawyerbenjamin said:
Good to know its not just me. Did it start after a recent update for you also? That would give me hope that its not faulty hardware. Maybe just a bad update.
Click to expand...
Click to collapse
Yes, it started right after I got a small update. I'm hoping a fix will come. (I'm on verizon).
Lathorus said:
Yes, it started right after I got a small update. I'm hoping a fix will come. (I'm on verizon).
Click to expand...
Click to collapse
Same for Verizon. I guess I'll just hold out, using a backup phone, until a new update hopefully fixes it.
Lathorus said:
Yes, it started right after I got a small update. I'm hoping a fix will come. (I'm on verizon).
Click to expand...
Click to collapse
Gonna go ahead and revive this. It seems to work fine when the sim card is out. I recommend you see if it's the same with you. I've charged it up before work multiple times before work days and come home from to see that it never restarted. I was able to test this using the fingerprint feature; it isn't asking me to use pattern like it does after boot.
No one else is chiming in but, since we're both on Verizon, I'm having a feeling that it's directly related to the SIM/carrier.

Pixel Oreo - Major issues with Calls

I just updated to Oreo via OTA and the phone worked great for a day. After that, I couldn't make calls and people couldn't call me. My phone would randomly reboot or get stuck on the G logo.
I wiped and reinstalled Oreo, and now the same thing is happening. Plus I see this weird 'colourful static' after trying to make a call, before my phone just shuts off. I tried safe mode and the same thing happens.
Currently in an urgent situation where I need my phone to be functioning, hoping someone here can help.
Thanks
I am having exactly the same issues since the Oreo OTA. If I reboot the phone, the issues go away for a while, but eventually it's back to problems where I'm unable to make/receive calls, screen is flickering (even that colored static you mentioned), lag when unlocking the phone, etc.
Have you found out anything?
erc. said:
I am having exactly the same issues since the Oreo OTA. If I reboot the phone, the issues go away for a while, but eventually it's back to problems where I'm unable to make/receive calls, screen is flickering (even that colored static you mentioned), lag when unlocking the phone, etc.
Have you found out anything?
Click to expand...
Click to collapse
I have no such problems. I am running stock. It is running really smooth. I also have september security update. Unfortunately, only thing I can suggest is factory reset.
rohitece06 said:
I have no such problems. I am running stock. It is running really smooth. I also have september security update. Unfortunately, only thing I can suggest is factory reset.
Click to expand...
Click to collapse
I am also running stock, never rooted, never unlocked the bootlader, also running the september security update. I have factory reset, and I have even run into the issues while using the phone in Safe Mode. There are a number of people with similar issues leaving feedback on Google's issue tracker, but I was hoping to find someone who maybe has found a solution.
erc. said:
I am also running stock, never rooted, never unlocked the bootlader, also running the september security update. I have factory reset, and I have even run into the issues while using the phone in Safe Mode. There are a number of people with similar issues leaving feedback on Google's issue tracker, but I was hoping to find someone who maybe has found a solution.
Click to expand...
Click to collapse
I am sorry to hear that man! I hope you/google figures it out.... may be try flashing the factory image manually.
I'm having the same issues and verizon Chat support told me they are having issues with the OS upgrade and the Pixel. Did the factory reset and everything else. Replacement phone coming now. If it's the Oreo OS, I bet it's going to have the same problem... This is a major problem, as I am a single Dad and have a long drive to get my daughter - do they really want me to text while I drive instead of calling?? This is Day 5 of this issue and 4 trips to their stores.... ugh. Suggestions?
Update
Just wanted to post an update. After factory resetting a few times the problem persisted. I sent it back to my wireless carrier and they sent it to Google. In the meantime I had a loaner phone from my carrier. Google sent back a refirb (it was practically new with new screen and camera), and the issue hasn't come back in the new phone. My suggestion is to send back to your carrier to get a replacement. Good luck!
i am on stock too (from google store), oreo update and have exactly the same problem, it also occurs with "ok google".
after reboot, calls and "Ok google" work perfect so the mic is okay. but sooon after it just stops working and i got randoom reboots.
same is happening in "safe mode"
i did factory reset via android and id did not help.
now i tried a factory reset via boot menu and will check it out.

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