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So I was playing around trying to delete widgets and one of them took out my 4g/3g connection. The icon is stuck in 1x, and I can't find any setting to change it back.
dail *#*#4636#*#* . This will take you to the network settings. select phone information. And then scroll down to set preferred network type.
I did that, set it to both LTE mode as well as CDMA+LTE/Evdo, but then even when rebooting to toggle it, it shows Network Type as CDMA - 1xRTT
I'm seeing other threads with people having issues with being stuck in 1x, so maybe its just not me, and I disconnected and just happened to not get it back
I am having this issue as well. Rooted last night. In the process of removing system apps removed something I shouldnt have. Went to flash my back up created by Rom Man only to find out it wasnt made, fail, so i flashed the custom rom by Chingy. Since flashing the rom I only have 1X service no matter what I set the phone to on the toggle.
its not just you bro ive been having 3g and 4g problems all morning. I am in queens NY...if they dont get this fix before the 14 days I am returning this phone and going back to t-mobile
I had thus problem. Just turn airplane mode on for a minute, then turn it off and you should get 3g again.
Sent from my HTC Thunderbolt using Tapatalk
cnmsales said:
I am having this issue as well. Rooted last night. In the process of removing system apps removed something I shouldnt have. Went to flash my back up created by Rom Man only to find out it wasnt made, fail, so i flashed the custom rom by Chingy. Since flashing the rom I only have 1X service no matter what I set the phone to on the toggle.
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Click to collapse
I'm not even rooted, and I began experiencing this issue this morning after having my phone off and plugged in last night.
EDIT: I tested the above fix, and it didn't work for me. Every time the phone tries to turn 3g on it will appear in the status bar for a split second and then everything turns off, even 1x. weird.
It's a network problem on verizon's end. I'm in Cincinnati and data is not working at all.
I am getting this too - according to tech support, there is a problem with the 4G network right now - however why it doesn't fall back to 3G I don't know (unless there is a problem with that too).
I too am in New York, so it might be localized to NYC - They even tried resetting something on my VZ profile.
I'm still on the call as we speak, but I get the feeling given the number of people reporting this, it is a VZ problem.
CorporateGoth said:
I am getting this too - according to tech support, there is a problem with the 4G network right now - however why it doesn't fall back to 3G I don't know (unless there is a problem with that too).
I too am in New York, so it might be localized to NYC - They even tried resetting something on my VZ profile.
I'm still on the call as we speak, but I get the feeling given the number of people reporting this, it is a VZ problem.
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It's definitely not just a localized problem. I'm all the way out in Utah (no 4g service here yet) and the 3g is completely jacked.
Yup confirmed with tech support, there's a nationwide outage with 4g data and they are working it with the highest priority, the tech said. Ah the costs of new technology. Always will have issues at start.
Same thing here, Pensacola, FL. Just went out on my drive to work today, now it's 1x across the board for me and the gf...she has an incredible and I have the tbolt...
Add me to the list. Been on the phone with tech support for 52 minutes and counting. I'm on hold right now and thought I would check xda. Stuck in 1x if I even have anything. I am about 35 miles south of Pittsburgh, PA. Phone is completely stock and worked perfect yesterday. Also, the tech said DO NOT dial *228 from the Thunderbolt. I didn't, but he said for future referece it will force the phone to use only 1x and 3g. Nice to know lol they didn't say that crap when I bought it. At least their tech support guys are super friendly.
Weird. Im in Akron Ohio and have full bars 4G. Just did speed test and getting 15Mbps down 20 up. Downloaded app off market just to be sure and downloaded without a hitch. This must not be affecting whole nation. (Yes my Wi-Fi is off lol)
Just got off the phone with VZ Tech support. He said there is not an acknowledge problem with the 3G network right now (unlike the 4G), but he's sure that soon there probably will be.
He could not use my phone as an example case (to raise the trouble ticket) because I was unwilling to perform the last step in the troubleshooting process (reflashing the phone) - but I'm sure there will be others willing to do that and this will become a known issue soon enough.
Worst part is, even my 1X support keeps going in and out - probably because the 1X network in NYC is overloaded, because all those users usually on 3G are all on 1X now, and killing it
Confirmed here, too...all 1x, must be a nationwide 3g issue
Same here south of Chicago. Guess I won't even bother calling about it. Thanks for the info.
This is definitely a widespread issue... I am in Miami and I can't even gey 3G here... I am only getting 1X.. The weird thing is, my friend has a Thunderbolt too and she seems to ne getting 3G fine.... If anyone receives any worse from Verizon, please post ASAP!!!
Yup im located in Manhattan New York having the same exact problem since 8:30am today No 4G or 3G i hope they get it fixed Soon Let's Go Verizon!
Hello all, i have had my HTC sensation 4G (on Bell) for just over a month and a few days ago i started losing my connection to the network intermittently. Super annoying. Anyways i tried deleting some recent apps, figured that might be the issue but nope didnt help. It happened about 3 days in a row until i finally did a Factory Reset on the phone. It worked fine for a bit and then began stopping its connection to the network. Anyways super frustrating, i read some forums about tunring ciphering on and off, i tried that didnt work... needless to say im chapped.
Sorry for the length, but basically wondering if anyone knows how to fix this as its to late to return the phone and i have read through similiar forums on other phones
sorry to hear abt ur problem. i experienced the same thing but i think mine was triggered when i installed juice defender. it would turn off mobile data when the screen was off and when i went to use the phone, i didn't have a connection. i uninstalled the app and did a power cycle and that seemed to fix the problem after i went back into settings and checked the box to turn mobile data on.
charronegro1971 said:
sorry to hear abt ur problem. i experienced the same thing but i think mine was triggered when i installed juice defender. it would turn off mobile data when the screen was off and when i went to use the phone, i didn't have a connection. i uninstalled the app and did a power cycle and that seemed to fix the problem after i went back into settings and checked the box to turn mobile data on.
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This. The phone seems to have trouble (on the stock kernel at least) when switching data from wifi only to cell when cell is turned off. This happens to me when I use wifi calling. The solution I came up with was to connect to a wifi network then turn on mobile data in the quick settings manually. Works every time for me.
HTC really needs to fix this.
Under mobile network in wireless settings, enable always-on mobile data.
This somehow fix my connection whereby it hampers with JD app by not turning on when it needs to.
Thanks for the help guys. I did also recently install a "battery optimizer: in Droid Utilities or soemthing like that, although i did a factory reset. ill try and do a full battery cycle like you mentioned and see if that helps
so the phone worked fine on the weekend, and even friday and i thought it was cause i stopped using a non "htc" charger and got rid of Android Utilities. but now its Tuesday again and like clockwork at 1pm it just stops connecting, if i reset it i get network for a few minutes and then boom out again. Very frustrating mid work day to be without my phone for hours on end. Dont know what to do.
Are you using WiFi at the time it goes out?
Sent from my HTC Sensation 4G using XDA App
No i havent been, not allowed to use private phones on the corporate wireless, but so far i havent found a problem with it switching between wi-fi and H+ while at home.
I have a feeling that Bell Canada may be updating the network or something in the area but they havent said anything both times i called and i asked. so who knows. Its just to much like clockwork for me to think it would be the phone, but who knows.
So i believe i have this figured. I talked to tech support once again yesterday and i point blank asked if it was network problems he said no (3rd person from bell to tell me this) then reccomended i get a sim card change if that didnt work he said send the phone in for repair.
So i went to the downtown bell store talked to the girl, explained why i needed to replace a brand new sim, and she told me that it was because Bell doesnt have towers downtown they share the Telus towers, however because of network bottleneck bell users get less priority and thus i cant use my phone... Not only is this unnacceptable for a phone company to not provide service DOWNTOWN in a major city but having denied it multiple times forcing me to troubleshoot for hours and spend almost an hour talking to bell representatives...
NOT HAPPY. Bell - 5 in my books, lucky my contract is up in a few months and i can switch to telus where i will be able to get signal downtown...
Hey guys, I haven't done anything to my phone but all of the sudden, the data and phone signal basically quit working. I have a very hard time getting texts, phone calls etc to go though but it will eventually (usually takes a while or a few tries) and as far as data goes, I basically have no connectivity at all unless I'm on wifi. It says 3g or H every once in a while, but it's really slow and usually doesn't stay for long. I'm running CM9, and like I said before I didn't change anything that I'm aware of that would have caused this problem. It worked fine before, and it just stopped. Ideas? Thanks
iamtheculprit said:
Hey guys, I haven't done anything to my phone but all of the sudden, the data and phone signal basically quit working. I have a very hard time getting texts, phone calls etc to go though but it will eventually (usually takes a while or a few tries) and as far as data goes, I basically have no connectivity at all unless I'm on wifi. It says 3g or H every once in a while, but it's really slow and usually doesn't stay for long. I'm running CM9, and like I said before I didn't change anything that I'm aware of that would have caused this problem. It worked fine before, and it just stopped. Ideas? Thanks
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have you called your provider? maybe its on their end.
I'm having the same exact problem... it shows my 3g it shows all my bars but instead of the bars being colored or the 3g be in color is gray. Also I cannot get back conectivity until I restart the phone. Does anybody have an idea what this is?
Are you on AT&T? I was not having any problems until a certain point in time, and I didn't change or do anything to incite them. I'm not even getting calls anymore, I'll just get all my texts in a wave every few hours. My data is useless, it won't stream, or load web pages, and my phone is frequently saying "Emergency calls only" when I'm sitting at my freaking house (which normally has full 3g and cell signal and is very fast)
This just started occuring with my 9020a on AT&T the first week of March. I switched SIM cards twice, spent about an hour on the phone with ATT, and sent the device back to Samsung who rolled back the software to 2.3.4 and the Radio to UKE1.
I still have the issue. Samsung says its not them. ATT does nothing. It;s liek the phone just stopped working, started dropped calls, missing calls, and the internet connection sucks. I have an iphone for work through ATT as well and have no issues with signal.
ANy help is appreciated.
Hmm
Make sure you have the right, most up to date settings for APN, and flash original radios. if it still doesn't work, make sure you have the i9020A, which has the at&t 3g antenna, not i9020T which has the T-Mobile antenna, vice versa.
Have you tried other radios for your device (make sure you flash the appropriate ones for your model)? Any signal info under Phone Information when dialing *#*#4636#*#*?
ChemicalD said:
This just started occuring with my 9020a on AT&T the first week of March. I switched SIM cards twice, spent about an hour on the phone with ATT, and sent the device back to Samsung who rolled back the software to 2.3.4 and the Radio to UKE1.
I still have the issue. Samsung says its not them. ATT does nothing. It;s liek the phone just stopped working, started dropped calls, missing calls, and the internet connection sucks. I have an iphone for work through ATT as well and have no issues with signal.
ANy help is appreciated.
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Click to collapse
Sounds like you're having the exact same problem I am having. I switched sim cards, flashed different roms, etc and nothing. (although to be fair, after the new sim, things work better, but still not well) I'm about ready to pop my sim back in my craptivate and just go with that... or buy an iphone off of craigslist.
Billchen0014 said:
Make sure you have the right, most up to date settings for APN, and flash original radios. if it still doesn't work, make sure you have the i9020A, which has the at&t 3g antenna, not i9020T which has the T-Mobile antenna, vice versa.
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Click to collapse
I am 100% sure I have the 9020a, but I don't know anything about APN and flashing radios. I have only ever flashed full roms before, so I wouldn't know where to look for the original radio.
Oogway13 said:
Have you tried other radios for your device (make sure you flash the appropriate ones for your model)? Any signal info under Phone Information when dialing *#*#4636#*#*?
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Click to collapse
I have not tried other radios. The signal info seems solid, sitting at my house, but the 3g is still horridly slow. It taked 15-30 seconds to load a webpage, even a pretty mundane one like google. Messages still come through in waves, and often won't send
About your APN, AT&T should provide you with the proper values to put in under Settings | Wireless & Network | More | Mobile Networks | Access Points Names.
If you are on ICS, they values should populate by themselves.
Can you try flashing other radios and see if you encounter the same problem:
http://forum.xda-developers.com/showthread.php?t=1116884
Make sure you backup your EFS folder (and all data for that matter).
I had similar problems, they were related to turning 3g on/off with a APN widget while the phone had little signal. As soon as started enabling and disabling 3g on the android options everything was back normal.
alexfiorani said:
I had similar problems, they were related to turning 3g on/off with a APN widget while the phone had little signal. As soon as started enabling and disabling 3g on the android options everything was back normal.
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the data works most of the time now it's just retardedly slow. I can't stream music even on low quality, nor can I watch youtube without leaving it for 5 minutes to buffer,pages take forever to load, and I was downloading a 6 meg app and it took 20 minutes to download whenI was leaving the phone alone and not moving. I got really sick of trying to fix it and finally gave it to geeksquad to send in to get replaced. sigh.
When I'm on data, my phone is stuck on EDGE or GPRS when it should go up to 3G or H+. I've tried restarting my phone, turning wifi on and off, turning data on and off and made sure my settings looked okay. Any help is appreciated!
Cataclysm 11/26, Franco r14, dalvik patch. And if it's relevant, I'm on Rogers wireless.
I'm not sure but doesn't Rogers use global frequency in which case you need the 821 model?
I've definitely had 3G and H+ on my N5 (abbreviations much?), but it just seems very inconsistent. It'll go from H+ to 3G, back to H+, then cut out completely, then sit on E or G for a while. Just trying to pinpoint the issue because it's getting annoying haha. Perhaps it's the frequency that's screwing it up but that's definitely not my area of expertise. I do have the D820 model if that's helpful.
I'm having exactly the same problem with Fido right now, I tried pretty much everything including
- flashing back the factory image
- tried every modems from the xda thread in the Nexus 5 Android Development section (currently my phone is on the D821 modem but it didn't change anything)
- changing my apn (but it was obvious that this was not the problem since the phone had a edge connection.
I'm really about to call Fido...
Still, I'm kinda glad to see that i'm not alone.
maybe that the data service in your personal area?
Well going back and forth between 3G and H is normal. It picks up H/H+ when receiving/transmitting and goes to 3G when idle to save power.
obsanity said:
Well going back and forth between 3G and H is normal. It picks up H/H+ when receiving/transmitting and goes to 3G when idle to save power.
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Click to collapse
I called Fido, the technical support told me that they had something that was blocking me from 3G (but he didn't tell me what it was, he just told me that something was blocking me...) I had my beloved H+ back for maybe a whole minute and then it just switched back to Edge network.
All I wanted to know was if many customers have reported the problem or if I were alone...
Maybe if I'm lucky my phone will get back its 3G soon just like you.
I'm still having the issue today.
I called back Fido and they tried different things like desactiving/activing back my line, "updating my line" and more without any success.
Then I called google and told them the problem. They will change my Nexus 5 for a brand new but at the same time I feel like it is a software issue and not an hardward one... Well, we'll see, I never had a problem like that with any other phone before and the Nexus 5 never had any problem with 3G before yesterday.
I haven't tried everything yet, maybe you could try :
If you are in a LTE area, can the Nexus 5 connect itself to this network? Nearest LTE area from where I live is like 40 minutes away, bit too far just for a test.
Try with a sim card from another company like Telus or Bell, is the phone connecting to the 3G network? (I though about this while calling Google..)
Well, hope that the next phone will be ok.
Here are the few pictures just to show you a proof that even when I request a webpage, the phone will stays on 2g only.
http://imgur.com/a/a0QJ7
mark1s said:
I'm still having the issue today.
I called back Fido and they tried different things like desactiving/activing back my line, "updating my line" and more without any success.
Then I called google and told them the problem. They will change my Nexus 5 for a brand new but at the same time I feel like it is a software issue and not an hardward one... Well, we'll see, I never had a problem like that with any other phone before and the Nexus 5 never had any problem with 3G before yesterday.
I haven't tried everything yet, maybe you could try :
If you are in a LTE area, can the Nexus 5 connect itself to this network? Nearest LTE area from where I live is like 40 minutes away, bit too far just for a test.
Try with a sim card from another company like Telus or Bell, is the phone connecting to the 3G network? (I though about this while calling Google..)
Well, hope that the next phone will be ok.
Here are the few pictures just to show you a proof that even when I request a webpage, the phone will stays on 2g only.
http://imgur.com/a/a0QJ7
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Click to collapse
Thanks for the update mark1s. Definitely let me know if a new phone fixes anything, although I'm also thinking it's a software problem.
The problem could just be that there happens to be patches of low coverage in the areas we're testing this out, which seems unlikely in big cities. But testing at work seems to have this problem, but testing this at home I pick up 3G and H+ just fine. Odd..
I've been trying to troubleshoot this problem for the past 3 days or so. In a nutshell, I'm on AllainceRom (which I have been since released) and get constant 4G signal. Wake up, head to work and notice no signal at all. I check and my mobile data was shut off, so connected it. It gets a connection...3G. Turn on/off airplane mode and still 3G. Borrow friends sim card, boot it up and it's 4G. Figuring it's the sim card, I buy a new one. Call Verizon to activate it, BAMM 4G is back. Within 2 minutes after the phone call, it loses signal, then kicks back on, 3G again. I would hit airplane mode on/off and 4G would pop out and all of a sudden it would go back to showing nothing,then revert to 3G again. Any ideas of what can cause this? I'm baffled. I even downloaded the MF1 versus ML1 and it still shows 3G. My download speeds, a blazing 2 megs. Almost feel like I've been throttled or something for some reason.
Has your phone been working fine before and this just started happening over the past few days? Also do you only lose 4G in certain areas?
I know that it is recommended to flash the ML1 modem on any 4.3 based ROM because of potential 4G issues.
This might sound odd, but I think somehow they are throttling me. I'm on the grandfathered unlimited plan. What's odd is that I can take an old sim card (from Thunderbolt), basically cut it to the same size as my S3, reboot and 4G is constant (this phone is part of my dummy line so limited to 2gigs per month). Take out that card, put in new one, it boots up and has like 4 bars while searching for signal, then drops to like 3 and connects to 3G again constant.
4G has been constant here for the past 2 years, Verizon tech support confirmed no outages. My wife and son have unlimited as well, but iphone 4's with 3G coverage. Thinking my unlimited 4G is getting knocked down for some reason.
I tried a new rom, Clean Rom and same results with signal quality. Just odd it happening all of a sudden with no changes.
Also, with my thunderbolt 4G sim card, mobile network type was listed as LTE. With the brand new sim card they activated, it's showing "CDMA -eHRPD", as it was showing with my old card.
BattsNotIncld said:
Has your phone been working fine before and this just started happening over the past few days? Also do you only lose 4G in certain areas?
I know that it is recommended to flash the ML1 modem on any 4.3 based ROM because of potential 4G issues.
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snafufx said:
This might sound odd, but I think somehow they are throttling me. I'm on the grandfathered unlimited plan. What's odd is that I can take an old sim card (from Thunderbolt), basically cut it to the same size as my S3, reboot and 4G is constant (this phone is part of my dummy line so limited to 2gigs per month). Take out that card, put in new one, it boots up and has like 4 bars while searching for signal, then drops to like 3 and connects to 3G again constant.
4G has been constant here for the past 2 years, Verizon tech support confirmed no outages. My wife and son have unlimited as well, but iphone 4's with 3G coverage. Thinking my unlimited 4G is getting knocked down for some reason.
I tried a new rom, Clean Rom and same results with signal quality. Just odd it happening all of a sudden with no changes.
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I doubt you are getting throttled. Unless you are using up 100+ GB a month constantly. If that was the case you can call tech support and ask if you are. I'm pretty sure they would have to tell you if they were.
Was there something specific you did to your phone before this started happening? Have you tried different ROMs or re-flashing Alliance?
If you've exhausted all options I think something is borked and you need to reprovision. To do this you would need to ODIN to a stock 4.1.2 base and enter the reprovision code into the dialer (*2767*3855#). This will wipe your internal data so I would back up anything you need first. Once you do that you can re-root and flash a custom recovery then flash back to whatever you want.
Just make sure you don't take the 4.3 OTA if you return to stock unless you want to re-lock your bootloader.
That's the odd thing, nothing was changed prior to this switching to 3G, like it happened all of a sudden. I checked my usage and I'm at 19 gigs this month (yeah I tether a lot).
I tried beanstalk rom (4.4.2) and something odd happened. In preferred network type, under CDMA+LTE/EVDO I would get 3G. If I switch it to LTE/GSM/WCDMA 4G would pop up, but no mobile data so unable to make phone calls. With this rom, I would insert my old thunderbolt sim card and 4G all day long again with no issues.
I guess the only option would be to revert to stock and start all over in hopes it'll switch back. I was hoping it was just the icons jacked up, but at 3G my d/l speed was 2 megs, at 4G it would hit 12-14 megs.
BattsNotIncld said:
I doubt you are getting throttled. Unless you are using up 100+ GB a month constantly. If that was the case you can call tech support and ask if you are. I'm pretty sure they would have to tell you if they were.
Was there something specific you did to your phone before this started happening? Have you tried different ROMs or re-flashing Alliance?
If you've exhausted all options I think something is borked and you need to reprovision. To do this you would need to ODIN to a stock 4.1.2 base and enter the reprovision code into the dialer (*2767*3855#). This will wipe your internal data so I would back up anything you need first. Once you do that you can re-root and flash a custom recovery then flash back to whatever you want.
Just make sure you don't take the 4.3 OTA if you return to stock unless you want to re-lock your bootloader.
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Click to collapse
If other SIM cards are working correctly, it can't be anything wrong with the phone. I would either go to Verizon and keep asking for new SIM cards until you get one that works, or try to reprovision like I explained earlier.
Thanks for the suggestions, I'm rocking stock 4.0.4. now and still only have 3G service. Guess I'll just keep it like this and hit up the Verizon store and have them figure it out since it's stocked back out.
BattsNotIncld said:
If other SIM cards are working correctly, it can't be anything wrong with the phone. I would either go to Verizon and keep asking for new SIM cards until you get one that works, or try to reprovision like I explained earlier.
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I was experiencing similar issues as you this morning. After an hour of the nice lady at tier 1 tech support telling me to erase everything on my phone and that it was probably bc I was talking to her on the phone while trying to fix it I reached a resolution upon calling back. I was sent to a higher tier tech support and they told me that my data was being throttled and it was directly related to my high data usage.
Confused I asked her how that was possible bc they aren't suppose to throttle LTE. She said there is a problem with their system and instead of only throttling 3G, it was now throttling LTE data. She explained this is a nationwide issue and that some people she has talked to have been experiencing trouble with this issue since March 23rd!!
Similar to you I tried another phone, my nexus galaxy only to experience the same problem. The only thing that worked for me was switching my network mode from LTE/CDMA to Global. I could then tether Netflix and use the data connection without being impeded. However, certain functions like my email (gmail and yahoo) and verizon cloud services would say network error or network communication error.
Strangely tonight my phone seems to be back in working order, I'm not sure if its just because there is no network congestion so I'm not being throttled and it will return or if the issue has been actually fixed.
Now that I think about it, it's possible the tech was wrong and it's a CDMA to lte handshake issue they are having which would explain why global mode would work? It maybe that they upgraded the towers to lte advanced in my area causing these types of issues but hard to confirm any of this with verizon being so tight lipped about what areas have lte advanced.
Replied to your post, I'll update once I get back from Verizon.
Samutd45 said:
I was experiencing similar issues as you this morning. After an hour of the nice lady at tier 1 tech support telling me to erase everything on my phone and that it was probably bc I was talking to her on the phone while trying to fix it I reached a resolution upon calling back. I was sent to a higher tier tech support and they told me that my data was being throttled and it was directly related to my high data usage.
Confused I asked her how that was possible bc they aren't suppose to throttle LTE. She said there is a problem with their system and instead of only throttling 3G, it was now throttling LTE data. She explained this is a nationwide issue and that some people she has talked to have been experiencing trouble with this issue since March 23rd!!
Similar to you I tried another phone, my nexus galaxy only to experience the same problem. The only thing that worked for me was switching my network mode from LTE/CDMA to Global. I could then tether Netflix and use the data connection without being impeded. However, certain functions like my email (gmail and yahoo) and verizon cloud services would say network error or network communication error.
Strangely tonight my phone seems to be back in working order, I'm not sure if its just because there is no network congestion so I'm not being throttled and it will return or if the issue has been actually fixed.
Now that I think about it, it's possible the tech was wrong and it's a CDMA to lte handshake issue they are having which would explain why global mode would work? It maybe that they upgraded the towers to lte advanced in my area causing these types of issues but hard to confirm any of this with verizon being so tight lipped about what areas have lte advanced.
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