[Q] Touchscreen issue & need help asap - Nexus S Q&A, Help & Troubleshooting

So I recently purchased the NS. I have one problem though: the very right side of the screen (0.5 cm from the end of the screen) the touchscreen is very unresponsive. Sometimes it responds sometimes it doesn't. On my previous phone (LG Optimus 2x) when running CM7 there was the same glitch. The very left side on my NS it's very responsive. I'm running stock 2.3.6 . What is my problem?
Thanks

U just got the phone and having all Stock with that issue, if I was u, I would use the warranty to solve that imediatly (or u can try to upgrade to newer ROM to see if that's a software prob.)
cheers

wipe the screen down with some alcohol to be sure
Sent from my Nexus S 4G using XDA App

forumsid987 said:
wipe the screen down with some alcohol to be sure
Sent from my Nexus S 4G using XDA App
Click to expand...
Click to collapse
Don't do this, you'll risk prematurely eating your oleophobic coat. I'd find some touchscreen testing app first, and if the problem persists go to samsung.

Ok, I updated to 2.3.6 and the touchscreen is a bit better. Maybe that's just my impression. Are you sure none of you have this problem? hmm. So should I send it to Samsung for repair?

I haven't had this problem at all, my phones touchscreen is flawless everywhere. I would first talk to samsung and hope you don't get someone incompetent, then send it in if need be.

Harbb said:
I haven't had this problem at all, my phones touchscreen is flawless everywhere. I would first talk to samsung and hope you don't get someone incompetent, then send it in if need be.
Click to expand...
Click to collapse
OH man. I don't want to be phoneless for a month though However I do have a year warranty and I only purchased the phone 3 days ago so I can wait and see if it get's worse before returning it for repair. It really doesn't bother me for now since I never touch the last 3 mm of the screen anyways.

Related

issue/problems with screen touch

Hey, I have problems with my screen. I cant pull the ring in bottom to unlock screen and taking pictures or start videorecord. and a lot of things in the screens bottom. I have to try 3-6 times before it respond.
I am a regular user of touch screen so I am not that amataur. Do u think the screen is broken or software? any one else with this problem?
The first phones made have this error. The man in shop told me. so its a production error. i must wait about 14 days to get it back.
Maybe its possessed by the devil.....666Lucifer
Sent from my HTC Sensation 4G using XDA Premium App
joemm said:
maybe its possessed by the devil.....666lucifer
Sent from my htc sensation 4g using xda premium app
Click to expand...
Click to collapse
lol !
While we are talking about the screen here, has anyone had problems accepting calls? On very hot days, when the phone heats up a bit in the pocket, I am completely unable to accept a call - the screen simply doesn't respond, but does so after the phone call attempt has ended.
I am though scared to contact customer support since my Desire is still in repair (sent in 3 times) since end of March.
joemm said:
Maybe its possessed by the devil.....666Lucifer
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
Yes that must be it. Gods revenge..hehe.
Froschfinger: sounds like you have the same problem as me.
Takk for det, you are having the same heat problems like I do? Wasn't really keen on walking through all the touchscreen-related threads in detail, but didn't find out about heat problems of others so far. I have one of the early Vodafone devices.
check here: http://forum.xda-developers.com/showthread.php?t=1140997
they are talking about the same thing, maybe you'll find a solution.
I have the same problem, its actually pretty random and doesn't always happens but is getting annoying.
I contacted customer support to probably find a solution to the problem. She told me to do a soft reset, i.e. pull out the battery while the phone is running, leave it out for some minutes and insert it again. Furthermore she told me that older sim cards can cause problems with newer phones, something I hadn't heard of before (she was talking about three to four years old sims). So far haven't had any problems with unresponsiveness, but an unnoticed shutdown, plus it's significantly colder outside so it might not happen too soon again.
After update 2.3.4 the problem is gone. screen working perfecktly.
Froschfinger said:
I contacted customer support to probably find a solution to the problem. She told me to do a soft reset, i.e. pull out the battery while the phone is running, leave it out for some minutes and insert it again. Furthermore she told me that older sim cards can cause problems with newer phones, something I hadn't heard of before (she was talking about three to four years old sims). So far haven't had any problems with unresponsiveness, but an unnoticed shutdown, plus it's significantly colder outside so it might not happen too soon again.
Click to expand...
Click to collapse
Capacitive touch screens don't like heat. You have static problem which in conjunction with heat make phone unusable at times. Check fix for touchscreen thread, plus my thread on how to keep phone at bay, so it doesn't do it again.

Does everyone have the TOUCH SCREEN ISSUE.

Does everyone have it?
Fast swipes don't register...
Lets post please to find out how wide spread it is.. Thanks.
I've hard reset ,no apps. Still does it..
Here is mine ... http://www.youtube.com/watch?v=3n_LMhC8Y68&feature=youtube_gdata_player
Replaced today,got a sharp, let's see what this does...
Is this the problem you are talking about?
I have the issue where the touchscreen will stop responding at random times. Is that your issue? It is very annoying I got my phone at walmart 3 weeks ago.
Sent from my HTC Sensation 4G using XDA App
This is the only issue I have:
I started seeing the issue with using the ring to unlock my Sensation a couple of days ago.
I found that if I wait about 2 or 3 seconds after pressing the power button to come out of stby, using the ring to unlock works fine.
This is on the TMO US with the AUO screen.
Sent from my HTC Sensation 4G using XDA Premium App
It's odd 4 days into having my sensation I was experiencing issues mostly on the lock screen.. they have somehow seemed to correct itself. I'm thinking an app, or setting or something is causing it. I've changed so many settings and added/removed apps the past few days it could have been anything. But oddly I havent had any issues with it for like 3 or 4 days now
i do not have the TOUCH SCREEN ISSUE
On my first set of sensations, my wifes phone had touch screen issues from day one and mine was fine for the first week then started all of a sudden. Now on the second set, both phones are pretty much useless when plugged in to charge. Both phones purchased here in Tucson. Same store, different build dates.
Sent from my HTC Sensation 4G using XDA App
I have issue with my device bought from expansys USA and also with another one from Expansys, two more from an ebayer (SEA version).
The issue was with all three which i have sold and the one iam using now..
One odd thing i noticed. When you have difficulty in unlocking while the device is locked (Happens) mostly when the device is not in your hands, try touching the phone's body and unlock. It works.
Seems strange.
smashpunks said:
Does everyone have it?
Lets post please to find out how wide spread it is.. Thanks.
Click to expand...
Click to collapse
Never had any touchscreen issues with my Sensation. I did have issues with my G2x....but a factory reset cleared that up if I recall.
Does it still do it after a factory reset, fresh, with NO 3rd party apps installed?
If so, ya got a faulty device.
Well, I'm coming from the G2x, so I know from speed - but I have NO touchscreen issues.
Sent from my HTC Sensation 4G using XDA App
skr_xd said:
Yes. It is there for MOST of the people.
Out of those, who are from a speedier device like Desire HD, Incredible S, etc, feel it. Those who did upgrade from less speedy phones like HD2, Blackstone say they don't have issue.
Click to expand...
Click to collapse
Thats a load of bollocks. I don't have any touchscreen issues, and I came from the g2x, which is a speed demon.
In fact I have virtually zero issues with the sensation.
Sent from my HTC Sensation 4g with extreme prejudice
Not sure how to vote. I have no issues swiping fast however I can never get it into that carousel mode where the home screen whirls around real fast.
Lock screen....the lock will not move to unlock all the time...and it will not let me click over to answer a different call....
Sent from my HTC Sensation 4G using XDA App
skr_xd said:
Yes. It is there for MOST of the people.
Out of those, who are from a speedier device like Desire HD, Incredible S, etc, feel it. Those who did upgrade from less speedy phones like HD2, Blackstone say they don't have issue.
One odd thing i noticed. When you have difficulty in unlocking while the device is locked (Happens) mostly when the device is not in your hands, try touching the phone's body and unlock. It works.
Seems strange.
Click to expand...
Click to collapse
How about we try to stay away from the generalizations.... I DO NOT have any touchscreen issues, and I came from a G2X...and it doesn't get any faster than a G2X.
graffixnyc said:
It's odd 4 days into having my sensation I was experiencing issues mostly on the lock screen.. they have somehow seemed to correct itself. I'm thinking an app, or setting or something is causing it. I've changed so many settings and added/removed apps the past few days it could have been anything. But oddly I havent had any issues with it for like 3 or 4 days now
Click to expand...
Click to collapse
Same here, i had this issue on days 5 and 6, then it just disappeared. I didn't change any settings and i didn't install/uninstall any apps (that i could remember). Only thing that changed, i drove to summer home on day 5 and it was very high humidity in house when i arrived...
Poll needs another option: Yes, but it fixed itself.
skr_xd said:
One odd thing i noticed. When you have difficulty in unlocking while the device is locked (Happens) mostly when the device is not in your hands, try touching the phone's body and unlock. It works.
Seems strange.
Click to expand...
Click to collapse
I had this problem with my launch-day evo 4g. If you had it on a table where the phone wasnt grounded, the bottom half of the screen would not respond. This was really evident with a drawing app. I dont have time to experiment with my pone today but maybe someone else can try that.
Here is a video about that. Post here if you unlock the phone only you hold the ring from its left side like on the video.
http://www.youtube.com/watch?v=W-0oHIdYm0A
mysterioustko said:
How about we try to stay away from the generalizations.... I DO NOT have any touchscreen issues, and I came from a G2X...and it doesn't get any faster than a G2X.
Click to expand...
Click to collapse
Ha exactly what I said
Sent from my HTC Sensation 4g with extreme prejudice
Actually i had problems with 2 devices i bought from a ebay seller which are singapore versions (SEA) and 2 from Expansys USA. Out of those one from expansys is what iam using now. I have sold the other three.
May be the problem is not for all devices then like what i thought with my experience. May be some batches???
no issues here everything works perfect ,actually almost too sensitive
bendotson said:
I had this problem with my launch-day evo 4g. If you had it on a table where the phone wasnt grounded, the bottom half of the screen would not respond. This was really evident with a drawing app. I dont have time to experiment with my pone today but maybe someone else can try that.
Click to expand...
Click to collapse
....oh boy......here we go again.....the same thing was said about the nexus one....people constantly whined about it having a "grounding issue"...then an update was released and the "issue" people had with "grounding" was gone......
There is no "grounding issue" with the phone. Simple as that.

Does rooting get rid of the touch screen issue?

Quick question.. I know most of us are being plagued by the annoying touch screen issues.. so my question is:
Users that are using root/custom firmware.. are you still experiencing these issues? This will be the deciding factor in whether or not I root this phone seeing as there's not any release dates for any software updates.
I bought the S4G on July 9th. For the first week or so, I had a problem with the touchscreen where dragging the unlock ring up would rather bring an icon up. It would take 3-4 tries before the phone would really pull up the unlock ring.
After the first week, the problem went away for me. I have been S-OFF since the first of August with perm root and the problem still hasn't come back. Not sure if this is the same issue as you, but the problem seemed to fix itself.
What exactly is S-OFF? And what does it do for you?
thefsfempire said:
I bought the S4G on July 9th. For the first week or so, I had a problem with the touchscreen where dragging the unlock ring up would rather bring an icon up. It would take 3-4 tries before the phone would really pull up the unlock ring.
After the first week, the problem went away for me. I have been S-OFF since the first of August with perm root and the problem still hasn't come back. Not sure if this is the same issue as you, but the problem seemed to fix itself.
Click to expand...
Click to collapse
mines is opp, i bought mine 3 weeks ago and it worked perfect until today.. i called tmo and they are mailing me another one
is this what ur phone did?
http://www.youtube.com/watch?v=sOrVCMHo2_U
My phone used to that at one point and it drove me crazy! Since then I did the whole rooting thing, flashed Civic's back2basic rom and I've haven't had any problems since. It's running super smooth. Did two other sensations with no problems, lag or reboots yet
Sent from my HTC Sensation 4G using XDA Premium App
I had that same problem for a week and then it went away. Hasn't come back and I bought my phone on launch.
Sent from my HTC Sensation 4G using XDA App
Not sure if my problem is the same. On my Sensation, when my screen is turned on, it's not responsive in all places for the first 6 to 7 seconds. After 10 secs or so, it's working flawlessly. It's especially annoying when answerring or cancelling a phone call.
Do you think rooting and S-off would help this issue? I'm now on OTA 2.3.4
S-OFF, ROOT, custom rom etc. does NOT fix touch screen issue. That's what you were asking about, right?
OK, thanks for clearing that out.
The thing is, that I only have this issue after getting the phone back from repair (shattered glass). The repair guy couldn't find anything that could cause this issue. But due to the repair this touch screen vulnerability was triggered. Can't go back to HTC now, due to the repair. So I'm stuck for now.
emzed said:
OK, thanks for clearing that out.
The thing is, that I only have this issue after getting the phone back from repair (shattered glass). The repair guy couldn't find anything that could cause this issue. But due to the repair this touch screen vulnerability was triggered. Can't go back to HTC now, due to the repair. So I'm stuck for now.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1129272
If you haven't come across it yet, give this thread a read.
It does not. I used the Touchscreen Booster from the market. Works fine.
Rooting helps you to control your phone. You can try different roms and see if the problem goes.
Rooting doesn't but flashing a 2.3.4 ROM will solve ur issues more than likely. I'm using LeeDroid and its great no lag no dead spots.
Sent from my HTC Sensation Z710e using XDA Premium App

g2x touch screen keys not working!.

okay, so the tittle says it itself. but the normal screen works. :\ is the keys that don't do anything. "home, Back, search and menu" everything works flawlessly, but this keys just wont respond. the light turns on every time i touch the screen but when i touch any of the bottom keys. it just doesn't do anything. any one have any suggestions? that could help me .. ive done factory resets twice and the hard reset also. would flashing a rom fix this problem?
Doesn't hurt to try. Do a backup and re flash rom or a different rom if problem is consistent than it might be hardware
Sent from my LG-P999
Thanks for your quick reply tomorrow morning i'll do that. I have to figure out,how to flash a rom. I have not yetrooted the phone or Flashed any rom. If flashing rooms don't work, would replacing the screen, lens or digitizer do anything??
Sent from my MB525 using XDA
Forgot to mention, did you try rebooting and/or hard reset?? Well before you start messing with it, is it still under warranty? If so send it in. Wait till tomorrow like you said maybe another person might have a better answer. If you haven't rooted your phone then you should Imo. Best thing a g2x can get is a custom rom! You will be very impressed. It may be
Sent from my LG-P999
i think i mentioned it on the first post. yes i have done a hard reset and I've done the "pull out the battery, take the sim card out and the Sd card and just turn it on with just the battery. and i believe is not. this phone has been around for a while and like i said is my friends. I wouldn't know if it is but I'll ask him when i get a chance.
It may be the digitizer I don't know for sure I'll actually do some research cause kinda interesting...
I want to go with you needing a new digitizer.
if not find an ICS launcher type thing it'll put the onscreen keys lol. I couldn't much especially on either the G2X nor European variant O2X... and I got bored reading about people spilling water, so make sure it doesn't have water damage other then that... new digitizer.
any suggestion would be appreciated!! I'm sure this phone is not under warranty, so replacing the digitizer wouldn't be a problem for me. at this moment I'm installing ClockworkMod, do any of you know which Rom is the best, as of in "stable/No Problems/Fast"?
Edit: Just Flashed CM7.1.0.1 to my phone and no luck at all. seems like I'm going to have to buy a new digitizer. Hopefully that solves the problem.
You can use the app, Button Saviour.
Sent from my LG-P999 using Tapatalk 2 Beta-5
dw9906 said:
You can use the app, Button Saviour.
Sent from my LG-P999 using Tapatalk 2 Beta-5
Click to expand...
Click to collapse
I saw after Googling the issue,
that it was for rooted phones only, so I didn't say anything lol.
Sent from my LG-P999 using xda premium
my phone is rooted, lol I just installed CM7 on this phone so I will try that app, its only temporary though, until I get the digitizer of course thank you everyone for all your help.
MxFallen said:
my phone is rooted, lol I just installed CM7 on this phone so I will try that app, its only temporary though, until I get the digitizer of course thank you everyone for all your help.
Click to expand...
Click to collapse
Let us know if after the digitizer if it fixed it.
Sent from my LG-P999 using xda premium
Well the manufacturer I bought it from is in china and I live in the states so its going to take a few weeks to get here. But as soon as I replace the old digitizer with the new one I will post the results here.
Sent from my MB525 using XDA
MxFallen said:
Well the manufacturer I bought it from is in china and I live in the states so its going to take a few weeks to get here. But as soon as I replace the old digitizer with the new one I will post the results here.
Sent from my MB525 using XDA
Click to expand...
Click to collapse
While you're at it, may as well make a video/pic tutorial.
I know the aokp ICS rom has a navigation bar that puts a Home, Back, and Menu button on the screen for people that don't have physical buttons. I'm not sure if other ICS roms for the g2x keep this feature. This may work as a temp solution until your new digitiser arrives.
r4d14n7 said:
While you're at it, may as well make a video/pic tutorial.
Click to expand...
Click to collapse
There are plenty of videos/tutorials how to open the phone and replace the digitizer on YouTube.
@linelock, Thanks for your suggestion. but sadly the phone's digitizer/screen got cracked somehow while it was in my backpack, :\ so now I'm just waiting for the one I ordered since the touchscreen doesn't work at all... For now I'm just using this defy..
Sent from my MB525 using XDA
As far as I know, manufacturer warranties is 1 year, depending on when the phone was first sold...don't know if you'd go that way. I don't think it applies to secondhand phones, but some have tried it and it worked.
As far as tutorials on youtube, I found this was the most comprehensive.
http://www.youtube.com/watch?v=-rXX7Rm4gnA
Tempted to make a white g2x...
digitizer came in just a few hours ago, i managed to replace it and now everything works!!! I AM HAPPY!!!. so to answer some Users questions, yes replacing the digitizer did fix the Issue!!

oneplus one touch screen problem?

touch screen sensitivity is so low, sometime it gets stuck when typing or just miss a few keys and very very annoying. is there a way to fix this ATM ? i'm not sure its software problem or my phone is defected. i flashed like 5 6 roms already but the problem still there, change to another keyboard and samething . any help ?
Software. Have to wait for an official fix
Sent from my A0001 using Tapatalk
sjhotwings said:
touch screen sensitivity is so low, sometime it gets stuck when typing or just miss a few keys and very very annoying. is there a way to fix this ATM ? i'm not sure its software problem or my phone is defected. i flashed like 5 6 roms already but the problem still there, change to another keyboard and samething . any help ?
Click to expand...
Click to collapse
I feel your pain. My situation is absolutely the same. I beleive it could have started after I used the chinese car charger and power bank on vacation. Did you use something like that?
sjhotwings said:
touch screen sensitivity is so low, sometime it gets stuck when typing or just miss a few keys and very very annoying. is there a way to fix this ATM ? i'm not sure its software problem or my phone is defected. i flashed like 5 6 roms already but the problem still there, change to another keyboard and samething . any help ?
Click to expand...
Click to collapse
The problem is in the touchscreen firmware and the fix have to be released from synaptics and not frome Oneplus.
The fact is that it may take a few or a long time based on the issue and it may be enven never be fixed, who knows.
As now i am really disappointed. They should have never release da device knowing of such a major bug.
ky3bmu4 said:
I feel your pain. My situation is absolutely the same. I beleive it could have started after I used the chinese car charger and power bank on vacation. Did you use something like that?
Click to expand...
Click to collapse
No, nothing related to the charger tho haha. the problem started as soon as i turn on the phone for the first time and it went crazy like that since then. i flashed almost every rom on here still no good. i flashed fusionjack slimsaber rom earlier and it really improved alot . you might want to check that rom out.i'm gonna stick w/ slimsaber for a while now i guess
sjhotwings said:
No, nothing related to the charger tho haha. the problem started as soon as i turn on the phone for the first time and it went crazy like that since then. i flashed almost every rom on here still no good. i flashed fusionjack slimsaber rom earlier and it really improved alot . you might want to check that rom out.i'm gonna stick w/ slimsaber for a while now i guess
Click to expand...
Click to collapse
Thx for the advice. For me the issue seems to be solved randomly when I restored the 33R in Twrp. However some other problems remain: like not getting back to the mobile Internet after leaving the wifi area or loseing the network at all ( curable by switching on and off the airplane mode or rebooting respectively).
My phone is cursed really xD
ky3bmu4 said:
Thx for the advice. For me the issue seems to be solved randomly when I restored the 33R in Twrp. However some other problems remain: like not getting back to the mobile Internet after leaving the wifi area or loseing the network at all ( curable by switching on and off the airplane mode or rebooting respectively).
My phone is cursed really xD
Click to expand...
Click to collapse
try slimsaber , it worked very good for me . and hope it work for you too
sjhotwings said:
try slimsaber , it worked very good for me . and hope it work for you too
Click to expand...
Click to collapse
I'm not sure if this is the same issue, but when you run a touch screen test, does it work with more than one touch? IE is multitouch working? I had an issue the other day and I resolved it by turning off the phone, attaching it to the charger and then turning it back on (read it on the oneplus forum). It is a known issue and they are working on bringing us the fix.
Hope this is helpful.
I have this issue too, although it's been mitigated somewhat by the most recent software patches they pushed in 30O and 33R. I'm on a CM nightly at the moment and it's certainly usable. I made the issue a lot better by disabling haptic feedback in the SwiftKey settings - it almost feels like that extra effort to run the vibrating motor causes the screen to respond badly or something.
Is it doing this?
http://youtu.be/XsGPsDP4V0U
If so this is what mine is doing and it's soooo annoying trying to type.
http://www.androidheadlines.com/201...ti-touch-issues-oneplus-one-fix-incoming.html
Some-not me, have been able to mitigate the problem by running a code through terminal emulator.
This has been brought up in CM bug log as Bacon 55.
You don't have to be rooted to do this.
Type: su (if you're rooted)
Type: cat /sys/class/input/input0/baseline_test
Press enter.
Note that you will need to do this every time you reboot your phone.
Credits to a member on jira cm. Forgot to name! Hope it works for you
I've tried everything and everything failed.
Let's hope synaptics pushes out a fix soon. I can't stand this issue. Basically two different touches near each other are recognized as a swype -_-'
i did a test using multitouch test app. i use 1 finger touch on the phone and got a red dot, finger #2 gave me a blue dot . as soon as my 2 fingers get close together 1 of the dot disappear, also test w/ 4 5 fingers same result .thats why if you text really fast , you get alot of missing words and sometime it lag and get stuck.
I think that until this gets fixed the phone will be not ready to be sold,too...
Sent from my Oneplus One
Here is a fix I have tried and it has helped me a lotttt.
https://play.google.com/store/apps/details?id=br.shop4apps.touchscreenbooster.com
DuckMcQUack said:
I think that until this gets fixed the phone will be not ready to be sold,too...
Sent from my Oneplus One
Click to expand...
Click to collapse
Is this phone worth purchasing since customer service is not readily available. I'm not sure if I want to spend my money and not be able to get quality customer service. What are your thoughts?
alhadee12 said:
Is this phone worth purchasing since customer service is not readily available. I'm not sure if I want to spend my money and not be able to get quality customer service. What are your thoughts?
Click to expand...
Click to collapse
As long as the touchscreen issue is not fixed the phone has to be considered to be bugged and faulty. I would not spend my money on a defective phone at a very few weeks from N6 release that will be a superior terminal by far.
Even if it gets fixed it will be not worthy the same as N& is near to come anyways.
I wish i didn't buy mine.
DuckMcQUack said:
As long as the touchscreen issue is not fixed the phone has to be considered to be bugged and faulty. I would not spend my money on a defective phone at a very few weeks from N6 release that will be a superior terminal by far.
Even if it gets fixed it will be not worthy the same as N& is near to come anyways.
I wish i didn't buy mine.
Click to expand...
Click to collapse
Thanks, I started becoming more concerned because users have been paying long wait times for service and possibly having to ship back to China at the customers cost. That's a bad deal.
alhadee12 said:
Thanks, I started becoming more concerned because users have been paying long wait times for service and possibly having to ship back to China at the customers cost. That's a bad deal.
Click to expand...
Click to collapse
Definitely. I would stay away from this thing.
And by the way who knows if the ghost touches/swypes problem is not even a software issue just as the multitouch not working when placing the phone on a non-conductive surface...

Categories

Resources