Database Info

[Q] My charge came in the mail today and it won't activate!

went to the store and they're clueless... called customer service and they were even worse... I wonder if verizon is having 4g network issues in LA (north hollywood).
Did anybody here happen to activate their charge today (5/19/11) successfully?
So frustrated that I've had this phone for over 4 hours but I can't even use it!!!!!

Try activating it online.
Sent from my SCH-I510 using XDA App

tech support's fix for this:
sending me a new phone... go figure. lol

jwd45244 said:
Try activating it online.
Sent from my SCH-I510 using XDA App
Click to expand...
Click to collapse
You can activate at 1-877-807-4646 as well. I got mine on the 18th and had no issues activating it, we are in a 3G area though, the closest LTE to me is in San Rafael, 110 miles south of here.

There seems to be an issue with the Droid Charge's activation. Mine took over an hour to activate. I was at Verizon 30 minutes past close while the sales rep repeatedly rebooted, pulled the battery, etc. Eventually they had me take the phone and see if it would activate eventually, otherwise activate my old phone then come back in the next day to get a new one. Sure enough, fifteen minutes after I left the phone activated and everything's been fine since.

Hopefully you got this working already, but when I picked up a Charge yesterday @ Verizon, the salesguy said they were having problems activating and that it could take maybe 12 hours...? Then he turned it on and it activated right away. Go figure.

Yeah there having a problem with the authentication process when activating, its only happening on the LTE phones, can take 30-45 mins, my old thunderbolt did this the last day i owned it after it decided in needed re-activating after there radio update, and thats exactly what there 4g tech support told me was the problem, he said to restart the phone after 45 mins and it will activate straight away............... which it did which made me happy as i could then return it to the store, sadly i had to get an ipoop 4, and lucky for me i have a friend who`s a rep who got me a return on the iphone for the charge.....which is coming today
3 phones in 34 days lol and no re-stocking fee, THX VZW

angry english said:
Yeah there having a problem with the authentication process when activating, its only happening on the LTE phones, can take 30-45 mins, my old thunderbolt did this the last day i owned it after it decided in needed re-activating after there radio update, and thats exactly what there 4g tech support told me was the problem, he said to restart the phone after 45 mins and it will activate straight away............... which it did which made me happy as i could then return it to the store, sadly i had to get an ipoop 4, and lucky for me i have a friend who`s a rep who got me a return on the iphone for the charge.....which is coming today
3 phones in 34 days lol and no re-stocking fee, THX VZW
Click to expand...
Click to collapse
It must be mostly in LTE areas, I'm in a non LTE area and mine activated within a few minutes.

I got my charge 8 days ago and in store the rep activated it, it failed, and he just re-did it and it worked. So its clearly a bit screwy right now

californiarailroader said:
It must be mostly in LTE areas, I'm in a non LTE area and mine activated within a few minutes.
Click to expand...
Click to collapse
Im also in a non LTE area until june 16th, my 1st TB took 45 mins and my charge took 30 mins, just luck of the draw i suppose

My new charge came yesterday and it took 30 minutes to activate but at least it finally activated!
Sent from my SCH-I510 using XDA App

mypantsaretorn said:
My new charge came yesterday and it took 30 minutes to activate but at least it finally activated!
Sent from my SCH-I510 using XDA App
Click to expand...
Click to collapse
Congrats. Now get some of that root action going. =D
Sent from my HTC Vision using XDA Premium App

My DC just came in! I'm not sure of the cause, but after an hour wait, ED2 install or reboot everything started working. But within that hour I rebooted multiple times before I decided to finally try the update. And when the phone rebooted I finally had data access.
Prior, the phone was able to receive calls just fine, and in About Phone my phone number was displaying properly. The data just wasn't working.

I had in-store issues too, the rep burned through 3 phones and about 6 sim cards trying to get a set that would activate. Finally about an hour and a half in he did. I decided considering I was getting paid by my office to go get a new phone, I wasn't going to rush the guy or act all p'o'ed because he was clearly having issues.
He had mentioned the (above mentioned) fact that it seems like this is something they're running into with LTE phones.
Get a phone call yesterday from the store manager thanking me for my patience, apologizing for the wait again, and letting me know there would be a credit (don't know the amount yet) on my next bill. +1 verizon

I just got my Droid Charge in the mail a few minutes ago and I'm excited to get my very first smartphone started up.
However I read through the activation pamphlet that came with the phone and it wants to me to power off my old phone and call 1.877.807.4646 .... Is there any way to do this online instead?? Once I turn my phone off, I won't have any other way to call to activate

Lepaq said:
Is there any way to do this online instead?? Once I turn my phone off, I won't have any other way to call to activate
Click to expand...
Click to collapse
First off congrats!
Yes, that's how I did mine. Just log into your VZW account and click on Activate Device. Then you choose the line you want the phone on and activate the 4G SIM card after.
The website said my settings took and the phone said it was activated; however, my data connection did not start working until after I allowed the update to ED2, an hour later. Coincidence? I don't know. Good luck!

Woohoo, got the phone activated, but I've hit a snag
I can't send texts at all to anybody. I can receive calls, make calls, receive texts, browse the web, and download apps, but sending texts fails immediately.
My service plan has unlimited texting, so I'm not sure what the problem is. Any help?
edit: a simple reboot of the phone and it works fine now
edit again: Well I rebooted, sent one text fine, then tried to send a 2nd and it Failed again

[Q] Tmobile free internet/data?

I have been using tmobile (usa) prepiad connection over 2 years. Once in a while i used web day pass ($1.49) to access data/internet for 24hrs (which has 30GB 4G cap and rest is EDGE i guess)
Now, about a month ago, i signed up for day pass again (spent $1.49), after that i see that it was not disconnected after 24hrs. Im getting free data/internet about a month and still working. No 4G cap either. im getting 4G all day long and im using voip, video chat and stuff without any issue. When i check my account, i was not charged for data at all. Still i have the balance i had a month ago. Im charged for regular gsm calls ($0.10) as usual.
I change the sim with different phones and still it works. My question is, if Tmobile came to know this, can they take any legal action against me?. Is there anyway to keep a prove that i havent done anything wrong?.

xda_rosh said:
I have been using tmobile (usa) prepiad connection over 2 years. Once in a while i used web day pass ($1.49) to access data/internet for 24hrs (which has 30GB 4G cap and rest is EDGE i guess)
Now, about a month ago, i signed up for day pass again (spent $1.49), after that i see that it was not disconnected after 24hrs. Im getting free data/internet about a month and still working. No 4G cap either. im getting 4G all day long and im using voip, video chat and stuff without any issue. When i check my account, i was not charged for data at all. Still i have the balance i had a month ago. Im charged for regular gsm calls ($0.10) as usual.
I change the sim with different phones and still it works. My question is, if Tmobile came to know this, can they take any legal action against me?. Is there anyway to keep a prove that i havent done anything wrong?.
Click to expand...
Click to collapse
Depends. It was their error for not shutting,off the data when they were supposed to, however you just admitted that you knew you were receiving a paid service that was not paid for. That may make you liable but i am not sure.
Sent from my SGH-T959V using XDA Premium App

I guess if anything, you'll just have to say you didn't know. It was their fault for not shutting it off. You could just say that you didn't bother to check or talk to T-Mobile about it.

Dude lol,you are a PREPAID customer,dont sweat it, I promise you any legal action they would try to threaten you with would cost more than the little extra data you have used. Disregard anything anyone else tells you otherwise.

you'll be ok. they made a mistake and gave me internet for 6 months before catching it and no one ever did anything.

Dont sweet it!
they'll just turn off the data.... they eat crap like that all the time. No action will come against you... and when you want data again.. and pay the 1.49 or whatever.. youll have it for the day like your suppose to... unless they mess up again... good for you

rebooting to get data back??

Seems like today is worse than normal for data drops (like multiple times per hour) but most tines I have to debit to get it back. Airplane mode trick not working...also 3g not working at all. Anybody else having these issues?

ncwildcat said:
Seems like today is worse than normal for data drops (like multiple times per hour) but most tines I have to debit to get it back. Airplane mode trick not working...also 3g not working at all. Anybody else having these issues?
Click to expand...
Click to collapse
Where do you live? I am good in Madison.
Sent from my Gummy Charged GBE 2.1 using XDA App

Outside of Raleigh nc

Happens all to frequently for me. Go get a new sim from verizon, problem solved till next time:-/
p.s I'm on my fourth sim, and second charge. every month or so.

I really hope the SIM isn't gone - I hate going back to stock just to go to Verizon and get a new SIM, not to mention every time I go to Verizon I get hounded about "look at this new tablet" or "What can I try like hell to sell you even though you said 100 times you are just hear for quick service". They should really just give us new phones or replacements for all this bull. The Charge is a POS. I pay way too much with 4 smartphone lines to have to deal with this crap.
Sorry for the rant, but every time I call them I get a BS answer. I miss Alltel and their supurb customer service. I think once my contracts are up I am going to change carriers. LTE is not nearly as fast as it was before, and really isn't any faster than HSPA now

I just got off the phone with tech support regarding the same data drop issues. They insist on sending a CLN replacement and if that fails then call and talk about replacement options. Other people have even been able to swap out to a Rezound at no charge. Call tech support and see what they can do to help you out.
Sent from my SCH-I510 using XDA App

Lockett said:
I just got off the phone with tech support regarding the same data drop issues. They insist on sending a CLN replacement and if that fails then call and talk about replacement options. Other people have even been able to swap out to a Rezound at no charge. Call tech support and see what they can do to help you out.
Sent from my SCH-I510 using XDA App
Click to expand...
Click to collapse
if anybody is able to get a replacement for this problem please let me know! because all this is killing me but i don't want tto call Verizon and go through all the trouble they aren't just gonna give me a replacement
Sent from my SCH-I510 using XDA App

I had a problem earlier for a little bit. Toggle airplane worked for me atleast. I have a spare sim. Just called when my wife was getting a CLN and said I need a sim. Funny thing is the phone was regular mail at 5 days and my sim card was a full box fed ex 2 day. Wonder why charges are so high.

Tech support told me that they are sending me either a thunderbolt or rezound...he mentioned thunderbolt first and when I told him I already had one of those and it had its problems as well, although none as bad as the charge pos, he said really it just came out last month...then further into the transaction he called it a rezound and not a thunderbolt so I honestly have no idea what to expect. He also sent the battery and door at no charge (said since I have 5 active lines he could waive the fee), but they will be in separate shipments. So either way I am better off than now, guess I find out in a few days what I get

AT&T unthrottled me mid cycle.

So about 2 days ago I noticed my LTE spears drop drastically down to 120kbps with no warning say all. Called AT&T to complain and they said I am just over 2gb, but there's no mark on the account and I am far from being throttle. Turned out to be a error with the system causing a lot of people to get throttled a lot earlier then they should have. Since they haven't been able to fix the issue and had no idea when it would be fixed they basically tools me "your ****ed, but we will credit you money back for the service we couldn't provided." Some of you who got thorttled without a message should check your speeds now or call AT&T and make a stink about it.
TL/DR: att bug accidently throttled people before the cap, now fixed
Sent from my SAMSUNG-SGH-I727 using XDA App

I can sorta validate this. My 4G is back and i'm mid cycle
Sent from my SAMSUNG-SGH-I727 using XDA App

cannot get more than .5mb/s on LTE apn in LTE area please help

i live in an LTE area, when i got my skyrocket and on all my cm9 rom experiences i was getting 20+mb/s all the time. im on the latest modem (uclf6) and a very recent version of paranoid android using instagatorX's kernel (v6.3.6) and i cannot figure out whats going on but i have done research for weeks and nothing is working, tried every version of the PTA apn, no results everything just gives me the same .5 mb/s result on speed test.net's app. called AT&T and they confirmed there are no tower issues in my area and my account is indeed verified to have LTE enabled and im not being throttled according to them but i cannot get ANYTHING over .5 mb/s no matter what, ive registered on the network countless times, i get full reception, the speed tests start by showing like 2.5 mb/s and immediately drop to .5 mb/s and sit there.. ive run out of options completely, researched every little thing that changes with the changes of apn settings, the only thing i havent tested is older modems but if anyone has any information that might be helpful i would be very appreciative, i just want my super fast LTE 4g back :/

I know they said you aren't being throttled, but it sounds like you are! When does your billing cycle end? Soon? try it after that.

xcrazydx said:
I know they said you aren't being throttled, but it sounds like you are! When does your billing cycle end? Soon? try it after that.
Click to expand...
Click to collapse
that makes sense to try, but its been constantly .5 mb/s for 2 billing cycles now :/

okay, figured it out, called at&t (again) and talked to someone that was of more help, the first call i made to them told me i *wasnt* being throttled for some reason i cannot figure out honestly, the call i just made to the same number gave me the information that in my area at&t's throttling policy for unlimited data plans that are still around is 3gb and you get throttled, so i asked for my data usage, and i had gone through 12 gb i figured out this problem and it was exactly what my (and the post-ee above's) first guess was, i was just fed faulty information by the first customer service call i made, sorry for any confusion

XsceneXhippieX said:
okay, figured it out, called at&t (again) and talked to someone that was of more help, the first call i made to them told me i *wasnt* being throttled for some reason i cannot figure out honestly, the call i just made to the same number gave me the information that in my area at&t's throttling policy for unlimited data plans that are still around is 3gb and you get throttled, so i asked for my data usage, and i had gone through 12 gb i figured out this problem and it was exactly what my (and the post-ee above's) first guess was, i was just fed faulty information by the first customer service call i made, sorry for any confusion
Click to expand...
Click to collapse
Yeah, glad you found out. I had a strong feeling you were throttled. :thumbup:
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2