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HTC Desire HD - HTC Sync problem

Right here goes, I previously owned an HTC Hero which we all know had problems when it comes to connecting it to Win7 64bit os when Win7 first came out, that was until Sync 3.0 came out. I installed the new version on both my laptop and pc (both running win7 pro 64bit) and my Hero could connect perfectly to both. This is where it gets strange...
I just received my brand new HTC Desire HD, and thinking that the software for the Hero would be different to the HD I cleverly uninstalled the original software and isntalled the new software from the SD card, mounting it from the phone first. Mistake starts here
Installation went fine but when I connected the HD to the computer it would hang for a while at 'Searching for Drivers' and then eventually come back with 'no drivers found.'
I then decided to check the HD on my laptop and well what would you know, it worked first time with out any new instalation etc. After this is thought I would then try the Hero on the pc again and you guest it, 'no driver found' yet the Hero also works with the laptop still
This is what I have tried with the pc:
Call HTC for phone help - Lady was useless didnt even know what the HTC Desire HD was though I had made the phone up
Reinstalled Sync 1 million times - no change, each time restart between uninstall/reinstall
physically copy HTC directory from laptop to PC - still nothing
try every usb slot known to man - rear/front/hub/keyboard/printer (port on printer to connect devices)
system restore to a time before i got the new phone - system restore successful but driver still not found for both phones
install various different versions of Sync and Drivers - nothing
contact HTC by email - two day turn around and not very helpful each time
unplug other devices/turn off all programs/ turn off all anti-virus software etc - nothing
make sure that usb debugging is on - although have tried it with out and still nothing
I know it is not necessary to use HTC sync as all my contacts are synced using google and my music and photos are all on SD but it is a feature that the phone has so I want to be able to use it. short of a fresh copy of windows I don't really know what else I can do.
please help!! am i missing something?
regards
Tim

Hey , did you solve the issue, i HAVE THE SAME ISSUE

hi,
i have also the same worries with Win7 32 bits
Tim, a workarround waiting for a solution is to use the FREE MyPhoneExplorer
you have to install the desktop version, and also to install the "client" on your phone
(phone client available on AndroidMarket) which allows you to save contacts, sms, Pictures et even a full backup of sd card. It's a famous soft , i used it many years ago for sonyericson phones, i had forgotten it and i discovered recently it was available for android phones !
My HTC is azerty(French stock ROM)
i tried many things without luck(reinstalling, uninstalling, removing all usb devices related to htc under windows' safe mode, reinstalling, trying to install vista/xp htc drivers via manual update of drivers):
what i have working when i am connecting my Desire Z, to one of my desktop's usb port(translated from french):
-Mass storage : ie my Desire's Z microSD card is seen by the computer as an USB key.
-RDNIS(last choice in "connection to PC") : which allows my Desire Z to access internet via my desktop on my LAN and it works : i am able to browse the internet using my home LAN
-But HTC sync (latest version) on my PC doesnt recognize my Desire Z when it's plugged in
Merry Christmas

USB Device Driver

I've searched the developement thread, general thread and haven't found an answer. My Windows 7 X64 box doesn't recognize the phone. I've rebooted both the phone and computer, still no love. My sdk is up todate and have googled for the drivers but just get links to join other forums. Just got it today in the USA, could it be the phone wasn't supposed to be released yet? Any help will be appreciated.

I'm not sure I follow. Device drivers for what function? Mass storage device should be supported without extra drivers. For HTC sync, Internet sharing from pc, etc, you need to install HTC sync, which you can find on the SD card that came with the phone or on HTC website. Bluetooth functions require drivers from the maker of your Bluetooth transceiver or pc.
Sent from my HTC Sensation Z710e using XDA App

I put this in the other thread where you asked. Download HTC Sync
http://www.htc.com/www/SupportViewNews.aspx?dl_id=1073&news_id=918

xnifex said:
I put this in the other thread where you asked. Download HTC Sync
http://www.htc.com/www/SupportViewNews.aspx?dl_id=1073&news_id=918
Click to expand...
Click to collapse
Doing that now, never had a sense phone, just plain vanilla android since 2008. Thanks for the fast reply.

[PROBLEM] Issue with internet sharing from PC to phone via USB
Hi,
I don't want to start a new thread, because this one is similar to my problem.
I have HTC Sense, and when I connect it to PC and select "Internet form PC", my PC gets a blue screen.
I've installed HTC Sync provided with microSD included to phone, and when i connect phone with PC via USB with HTC Sync selected - everything is OK, phone synchronizes data with Outlook and stuff... But, when I want to update some data in my phone via Internet from PC (during HTC Sync connection) - my PC crashes and gives me a blue screen
What is going on? Does any of You have same issue?
I have Windows XP Professional 32bit with SP3
Could someone help?
Thanx in advance

Mac Driver?
Anyone know if there is a Mac driver out there?

Qwert302 said:
Anyone know if there is a Mac driver out there?
Click to expand...
Click to collapse
About a year ago i sent an e-mail to HTC asking just that, at that time they did not support Mac's, and after that i just forgot about it...
Exactly what do you want to accomplish by connecting your phone to your mac?
If it is just to access the memory card it should just work.
I think if i remember right i wanted mostly two things, tethering through usb and managing contacts, the first one is solved easily by using wifi tethering, and the second one is much easier to do by always create your contacts on google(not sim, not in phone memory), and then you can just arrange them in your google account using a computer, that also means the next time you have a Android phone, your contacts will always be backed up and restored whenever you register your new phone with your google account(for market).

RoosterX said:
Exactly what do you want to accomplish by connecting your phone to your mac?
If it is just to access the memory card it should just work.
Click to expand...
Click to collapse
I'm also looking for a Mac driver; ever since rooting my phone using Revolutionary my computer no longer recognizes that the phone is connected, and the phone doesn't recognize that the computer is connected. I've also tried it on my Linux and Windows machines at home and neither of them work either. The problem is with the phone, not the desktop OS.
Any ideas? Sounds like it would be a driver issue, but I'm not 100% certain.
EDITED: I rebooted my linux machine at home (first time in months!) and it does actually work there. But it seems to have lost the mac and windows drivers. I don't care about the windows one so much, but I use a music syncing app called DoubleTwist that AFAIK is not available for Linux. (Plus, my iTunes library is on my work Mac.)

[Q] Connect as Disk Drive Troubleshooting

I was using my Inspire 4G with the newest release of the MIUI ROM, and it would have issues going in and one of car mode so I flashed to the Android Revolution ROM, didn't like it, and decided to flash completely back to stock thinking that would solve the car mode issue.
After flashing back to stock, I attempted to root again but my phone was not being recognized as a disk drive.
I did the usual software-side things on the device itself, including:
Checking the Default connection type
Enabling Ask me (Ask me about USB connection type whenever I connect my phone to a PC)
Trying with USB debugging on and off
Turning off Fast boot
Unmounting/mounting SD card
Trying a different SD card
Did a Factory reset of the device
I then tried installing/reinstalling HTC Sync on my Windows 7 64-bit PC multiple times. I made sure to disable Windows Firewall and any anti-virus software.
I tried the in-box HTC USB cable on all 3 USB ports, and then tried a Seidio brand USB cable on all 3 USB ports to no avail.
Lastly, I connected a friend's stock HTC Inspire 4G to my laptop, using my HTC USB cable, and my laptop recognized it immediately and I could access the SD card files.
Thinking it was a hardware issue, I took my phone into a local repair shop and they diagnosed corrosion on the board due to moisture damage. I paid $150 to have it fixed.
I picked up my phone yesterday and it is still having the same issues.
I've been using an HTC Aria in the mean time and that connects to my PC no problem and I'm able to view the files on the SD card on my PC.
Does anyone have any other thoughts to what the problem could be before I take it back to the repair shop?
Perhaps it is the software? Is there a way I can root my phone without having the ability to connect it to my PC?
Thanks in advance!

moistdef said:
I was using my Inspire 4G with the newest release of the MIUI ROM, and it would have issues going in and one of car mode so I flashed to the Android Revolution ROM, didn't like it, and decided to flash completely back to stock thinking that would solve the car mode issue.
After flashing back to stock, I attempted to root again but my phone was not being recognized as a disk drive.
I did the usual software-side things on the device itself, including:
Checking the Default connection type
Enabling Ask me (Ask me about USB connection type whenever I connect my phone to a PC)
Trying with USB debugging on and off
Turning off Fast boot
Unmounting/mounting SD card
Trying a different SD card
Did a Factory reset of the device
I then tried installing/reinstalling HTC Sync on my Windows 7 64-bit PC multiple times. I made sure to disable Windows Firewall and any anti-virus software.
I tried the in-box HTC USB cable on all 3 USB ports, and then tried a Seidio brand USB cable on all 3 USB ports to no avail.
Lastly, I connected a friend's stock HTC Inspire 4G to my laptop, using my HTC USB cable, and my laptop recognized it immediately and I could access the SD card files.
Thinking it was a hardware issue, I took my phone into a local repair shop and they diagnosed corrosion on the board due to moisture damage. I paid $150 to have it fixed.
I picked up my phone yesterday and it is still having the same issues.
I've been using an HTC Aria in the mean time and that connects to my PC no problem and I'm able to view the files on the SD card on my PC.
Does anyone have any other thoughts to what the problem could be before I take it back to the repair shop?
Perhaps it is the software? Is there a way I can root my phone without having the ability to connect it to my PC?
Thanks in advance!
Click to expand...
Click to collapse
Almost 100% sure its the cable.....

[Q] HTC Desire won't sync

I have an HTC Desire X - think it is - I was given it and I don't know what model it is. I tried to find out from the serial number but it didn't seem to be in the list. Anyway, it's about 6 years old.
When I connect the phone to the PC which has HTC Sync installed, nothing happens. Previously, it was saying that it couldn't find HTC Sync on the PC. It is installed and I have re-downloaded and re-installed it. I have turned off USB debugging on the phone and set the connection type to HTC Sync and set "Ask me about USB connection type". When I connect the phone to the PC, the PC makes the "device connected" sound but nothing happens on the phone.
The phone is running out of storage, if that's relevant.
Thanks

Try asking these guys here. They all have the same phone as you.

[Q] Sensation XE PC connection Problem!!

Hi.
I just bought a Sensation XE two days ago, Its not completely new I bought it second hand. Previously used for a month.
Problelm is when I connect my USB cable to my laptop, It does not show any option like Mass storage, htc sync, tether etc.
I didn't notice this earlier until I started the unlocking bootloader process and it was stuck at 'waiting for device'. I've tried every possible thing I could find on the internet and couldn't find any problem similar to mine. Tried changing ports, USB cables even the OS(I'm using ubuntu 13.10) to Windows 8. No luck!!
I'm wondering if its a hardware problem, if so can anyone please confirm me so that I can return it back from whom I bought!!
All your help will be appreciated,
Thank you.

akhrot91 said:
Hi.
I just bought a Sensation XE two days ago, Its not completely new I bought it second hand. Previously used for a month.
Problelm is when I connect my USB cable to my laptop, It does not show any option like Mass storage, htc sync, tether etc.
I didn't notice this earlier until I started the unlocking bootloader process and it was stuck at 'waiting for device'. I've tried every possible thing I could find on the internet and couldn't find any problem similar to mine. Tried changing ports, USB cables even the OS(I'm using ubuntu 13.10) to Windows 8. No luck!!
I'm wondering if its a hardware problem, if so can anyone please confirm me so that I can return it back from whom I bought!!
All your help will be appreciated,
Thank you.
Click to expand...
Click to collapse
Hi,
In settings/developer options, have you ticked USB debugging?

Yes, I have. I also have fastboot unchecked in power under settings. Problem is that when I plug in the usb cable the notification bar should show usb debugging enabled and the option for charge, disk mount, HTC sync etc but it's not doing except charging the phone without any of the above mentioned notifications.

akhrot91 said:
Yes, I have. I also have fastboot unchecked in power under settings. Problem is that when I plug in the usb cable the notification bar should show usb debugging enabled and the option for charge, disk mount, HTC sync etc but it's not doing except charging the phone without any of the above mentioned notifications.
Click to expand...
Click to collapse
Hi,
Have you got ADB and Drivers installed?
Do you have windows 7 or 8?
Are you using HTC cable?
Make sure you are not using USB 3.0 slots, or hubs.
Try different slots ,or different PC if you can.

Hi,
Do you know which ROM do you have?
Sent from my HTC Sensation

probably you have to install htc sync too