Database Info

the worst service ever?

my god moblile fun the worst compnay ever
I sent a postal order to buy a PDA case on the third of jan>
Date 23 January 2006
Re: Cancellation of contract/complaint
On 03/01/2006, I ordered a
1 x O2 XDA Mini & MDA Compact Krusell Premium Leather Flip Case Product reference: 5248
From you, at a cost of 16.95 Inc postage
Shipping Method: Royal Mail Special Delivery
Guaranteed next working day by 1PM for orders received before 4pm
Shipping Cost: 5.00 GBP
Order total is 16.95 GBP
So I sent two postal orders via a value of 17:00gbp
The payment was made via mail order and sent recorded delivery,
Arriving and signed for on the 5th of January 2006,
Postal order 0738 354158 & 2398 836249 sent via recoded delivery
no DK 4124 4527 7GB
With the payment I enclosed a letter giving full product description with your product reference code and delivery/mailing address
As per your site’s guide I expected delivery within 2-3 working days,
3/01/2006 Ordered sent
5/01/2006 payment arrived and signed for at Mobile fun
8/01/2006 email
I emailed upon the 8th asking for an expected delivery date, I got no reply
11/01/2006 telephone call
I called upon the 11th and spoke to Tim or tom,
Who told me that definitely the postal order had never arrived to your place of business?
I then paid 2pounds for the royal mail to inform me, that it had indeed arrived on the 5th and was signed for by Victoria carling or curlan (they cud not make out the full lettering),
I called back to mobile fun speaking to ibby and asked if that was indeed a member of staff,
Which they assured me it was, suddenly the signature for delivery was found
But they had lost the postal orders,
I asked to speak to someone in authority and was put thru to Scott,
He then said he will sort the issue, and if the postal orders were not found he would send the goods as I had proof of delivery.
16/01/2006 telephone call
I spoke to ibby, who was unable to find me on the system at all,
I recalled and spoke to dean finally a polite and helpful person
He said sorry for all the treatment and assured me it would arrive on the 19th at the latest,
after a long call it was agreed that they would use someone else’s postal orders they had found to sort my order(seems they just have lost or misplaced stuff laying around eh) setting up a new order for the same goods with this refence number MF748648 and a follow up email to confirm
23/01/2006 telephone call
I had received no goods yet again; I called and spoke to Alan
Who then told me,
That you don’t have the goods in at all nor can you give me a date of stock arrival and that it was practice for staff to, inform customers that it will arrive shortly to avoid loosing the business by keeping a client in hope of a delivery.
Each time I have called mobile fun it’s been a 15-20 wait on the phone for an answer
Further more the staff doesn’t seem to have a clue how to process a postal order delivery,
At all times I was calm and very polite and offered any information that they needed,ypur company has given me the impression of total incompetence
And although the amount was a small fee, (thank god I wasn’t ordering my new .jasjar via your company, which iwas going to but not anymore),It was more the attitude and treatment I found bad,
I’ve never had to write before due to a customer service problem as im very laid back and realise things can happen
But after all this time and no goods & with such bad staff communication I feel ,if I was a manager and this is how things were run under my shift id be outraged, I would have offered an upgrade product in place for the time and hassle to keep customers happy and future business
However all I wish from your awful company is a full refund within
Next 7/14 days along with confirmation that the contract has been terminated.
My future pda and ipod needs will be meet with a capable company.
I will be shocked if I even get a reply.
If I don’t receive a refund within that time, I will be arriving in person it’s a small fee but that’s not the point, Also if I don’t receive a refund I will take legal action.
Bottom line is mobile fun cashed the postal orders and then left it as they were unable to supply the goods
A simple call or email on the 5th to say no stock available and offer a replacement product or refund that would have been fine.
I look forward to hearing from you on this matter
UPDATE:
STILL no sign of goods or refund or communication from yourself
12:55 2006-02-10, I called and spoke to Scott who put me on to manager, Alan Docherty.
His words were
“ive spoke to the accounts dept and they will 100% send out a refund on Monday (that being the 13th)and ill give you a ring then, if I don’t its cos im battered from the weekend,so just give me a call”
I suppose this kind of work ethic and attitude explains, why im getting such poor service.
In fact I think if I really pushed myself to give up and not bother in work, I may indeed be suitable for a position in your company. not sure about your working hours but very little seems to get done and the attitude is very laid back, but then again I actually like to take pride in my work and give a days work for a days wage.
Update: 2006-02-15
I had again left a reasonable time after the stated delivery, upon ringing yet again I was put thru to Mike,
Who was unable to tell me why I hadn’t received the refund but will look into the matter?
Yours sincerely,
[][]
if the money aint here by friday sod the amount by going down,i can describe how lax and off hand they are when i call,they almost laugh,they dont give a damn,
ok minor amount but youd think they would have some customer relations

imagine if that had been a 500 quid pda id ordered,man ill not trust these jokers again

seems im not alone
Not a good comapany I'm afraid mate
I ordered an unlock code for a tricky mobile once (I had been assured by everyone that it was not unlockable - but mobilefun offered a soloution )
The sent me a code - which was absolute rubbish - it was simply the shortcode for checking if there was an SP lock present
At the time the payment hadn't even been taken - so I sent them a mail telling them that the code was not even an unlock code so they had better not bill me
The following day , they took the money ! I mailed them about 6 times and then gave up (it was only £2.99 so I couldn't be bothered )
I have heard nothing but bad stuff about them

Cancel order from expansys?!

Hello
Well, i suspected that the releasedate would slip then the phone was launched so I waited until it was actually IN stock before I ordered the phone, that was 27 decembre. Unfortunatly it ran out of stock until they had handled my order. Since then the release has - as all know - sliped a few days many times. Now I really need the phone (because of the GPS) and mailed expansys twice about delivery date and they havent replied to any of the mails
The phone is in stock in several other shops here in Sweden now and expansys says 6 days on their site, witch i really dont believe any more....... I gave my credit card number to expansys. Anyone know hove expansys handles if you want to cancel the order? Im very affraid they will bill my card and send the phone anyways since they dont care to respond to mail and I have newer had any success on calling theire phone number. Some advice?
Right now Im really pissed of - I payd extra and choose a english phone just to get it quicker and today I could have had a swedish version - instead Im sitting with nothing.
Best regards

They're really simple to cancel - I've done it twice now! I first order on the UK site in November, then reordered on the Spanish site when they were cheaper (and apparently) quicker, and then finally bought it in a shop in Barcelona...
Both times I just clicked the " Si desea ver sus datos adicionales, o reportar un retraso de entrega por favor envíenos un correo electrónico indicando su número de pedido" on the tracking.aspx page (that's in Spanish - it's the "Click here if you want more information"... link, and sent them an email saying:
"I'd like to cancel this order, as I've bought the phone elsewhere". The order ID is automatically in the Subject line of the email. Both times I got a mail back within 10 minutes confirming the order was cancelled and updating the tracking page showed that too.

i am sorry, guy above me, but i have to disagree about how "easy" it is to cancel with Expansys....
I had to call them numerous times at the Swedish number,,, it connects to their French warehouse...
Expansys sucks they push the date without any forewarning..... they were happy to take my bank transfer and keep it for over a month before i went ballistic and called them like a thousand times to get the order cancelled and the money transferred back to my account.
I ended up buying one from Devicewire a few weeks back and have been happy with it in my hands since 3 days after I ordered it.

I called Expansys in CA last week and canceled my order. It was easy and fast. I don't want to spend 800$ CAD for an unfinished product

Thanks for the replies!
I have now canceled my order on expansys and ordered it from another shop, hopefully i can get it on monday or tuesday. In my case they havent billed my credit card yet. If they dont confirm the canceling on monday I think I will have spam them with mail - at least someone will hopefully reply - so they cant say I didnt cancel the order.
Best regards and thanks again for the moral support!

I have no problem with expansys. I have placed order in 11/07 and still waiting. the reason they change dates is 1 HTC have not officially released phone. 2 the date you see on the website is for second shipment they have sold out their first shipment with have not com. But i know that the first shipment have 6xx phones in it and they back odder over 700 phones. If you have placed order like me in 07 you are on the first shipment. And if you will only pay $654.xx instead of 740.00. And if I head any questions for them naiver head any problems with them.

Not exactly accurate
What your suggesting is not exactly accurate. Expansys US brought in a tiny shipment early on -- well under 100 phones. Since then, they have pushed their delivery date back many times -- now it's at the end of march.
HTC has officially released the phone -- just not to Expansys. Some US e-tailers are already on their 4th shipment of the product.

Expansys is the worst website I have used so far. See my email to them below, which by they have ignored, and simply asked me if I want to cancel my order!! I was waiting for over a month and in the past few weeks their website was showing expected delivery in 1-2 days while in fact the expected delivery was on the 18th of february!!
The worst thing about such cases is that there is no EU Wide consumer protection organisation and if you have a complain you need to file it at the country of the retailer. In this case they have multiple websites but in fact they are based in the UK. Anyway I have filed a complain to the Greek consumer protection organization about this. Hopefully they will do something about this. If I was another retailer competing with expansys I would sue them since they are doing false advertising, and gaining unfair advantage by not using correct delivery dates.
------
Dear Sirs,
Please note that I will file an official complain to the EU consumer commissioner for false advertising on your part.
You have been
a)changing the expected delivery date since the day the product was launched
b)charging your customers for the product when you did not even have it stock.
c) you have been aware of the change of the delivery date for some time now and you have not changed it on your website to reflect the actual date. In the process luring customers to keep ordering from your website
based on the prospect of getting the product in 1 or 2 days while in fact stock is expected on the 18th of feb.
Please refer to the following EU Press Release related to the above complains.
http://europa.eu/rapid/pressReleasesAction.do?reference=IP/07/1915&format=HTML&aged=0&language=EN
And a QA related to the press release
http://europa.eu/rapid/pressReleasesAction.do?reference=MEMO/07/572&format=HTML&aged=0&language=EN
Regards,

Fasttech.com - looooong time for refund

I ordered a Qi wireless charger from Fasttech on the 19th April. It shipped a couple of days later and arrived fairly promptly considering the distance involved (Hong Kong to UK). When it arrived, I plugged it in to test it out. It worked a treat, apart from one thing; it beeped every time it started a charge cycle. Unfortunately, with wireless charging, that means that it beeped every 15 minutes or so as the charger tops up regularly. No way to leave it on the pad overnight or even when watching TV as it could be heard over it.
So, I contacted Fasttech and they agreed to refund. My 1st message to them was on the 4th May, the day after I received it IIRC. I've only just received the refund (!)
Below is a transcript from their messaging system.
#1.
posted May 4
by you
The charger beeps whenever it starts charging. This isn't a problem in itself, but when fully charged, the charger starts up again every 15 minutes or so and beeps again. It's loud enough to be annoying and so the device can't be left on the charger overnight.
It's a real shame as the product works well but there seems to be no way to disable the beep.
#2.
posted May 4
by Sufie Staff
We are sorry to hear about the issue. We have forwarded this issue to our supplier to see if they could provide the trouble shooting methods to fix the problem.
We will update you in first time once we got the feedback from them. Thank you for your understanding.
#3.
posted May 8
by you
Hi, thanks for your reply.
It seems unlikely to me that your supplier will be able to fix this issue as it would appear to be hard-wired into the product. I would ask therefore to return for refund please.
Regards, Steve
#4.
posted May 10
by Sufie Staff
Thank you for your reply. Would you like to have replacement for it? Meanwhile we may need your help to check the cheapest shipping cost to return it to Honkong? We will cover the cost.
Please let us know, thank you.
#5.
posted May 10
by you
Hi
I would prefer a refund please unless you can guarantee that the replacement item would be silent. Return postage to Hong Kong would be £12.60 via a Royal Mail service called "Airsure Small Packets". This features a 4-day delivery, tracking & compensation. It is also one of the cheapest options.
Regards, Steve
#6.
posted May 11
by Sufie Staff
Thank you for your response. Is there any shipping method with a cost lower? have sent you (in a separate e-mail) your RMA number and our return address in Hongkong. Please clearly mark your RMA number on the address line.
Please arrange to ship the defective item back via the lowest cost shipping method, we will cover the cost. Simply to send us the return receipt.
Please be assured the refund will be issued once the return package delivers, thank you.
#7.
posted May 11
by you
Thanks. With regard to postage, please have a look at the attached jpg which is a screen grab from the Royal Mail website. Please choose which service you would like me to use.
Regards, Steve
Attachments
Preview (.jpg, 295 KB)
Clipboard01.jpg
#8.
posted May 11
by Sufie Staff
Thank you for the information and sorry for the trouble. Please ship it back via the £12.60 one. Please provide us the return receipt so we will reimburse you the shipping cost, thank you.
Please log in to your FastTech account and click the following link to upload attachments:
https://support.fasttech.com/ticket/xxxxxxxxxxxxxxxx
#9.
posted May 12
by you
Hi
I've not received the separate email that you said you'd sent yesterday. I've checked my junk email folder. Nothing has arrived. Can you please resend or quote the RMA via reply here?
Regards, Steve
#10.
posted May 13
by Sufie Staff
Sorry for the mistake. You may have received it right now. Thank you.
#11.
posted May 16
by you
I have returned the charger. Please see attached receipt for shipping.
Regards, Steve
Attachments
Preview (.jpg, 806 KB)
IMG_20130516_182016 (Custom) (2).jpg
#12.
posted May 16
by Sufie Staff
Thank you for your response. Would you like to have it　$19.21(£12.60) refund as store credit? it is like cash in our site. Thank you.
#13.
posted May 18
by you
Please add to the refund on the charger and credit my original payment method (PayPal) for the total amount. I am very likely to use your store again but don't know when it'll be.
Many thanks, Steve
#14.
posted May 20
by Sufie Staff
Thank you for your response. We will issue the total refund once the return package delivers, thank you.
#15.
posted Jun 2
by you
Hi, please see the attached screen grab from the Royal Mail website.
Attachments
Preview (.jpg, 94 KB)
Track and Trace.jpg
#16.
posted Jun 2
by Sufie Staff
Thank you for the information. Could you please confirm if you have marked the RMA# on the address line? We will check with the return facility department and get back to you soon. Thank you.
#17.
posted Jun 3
by you
Yes, the RMA was in the return address.
#18.
posted Jun 3
by Sufie Staff
Thank you for the information. We will check with our return facility and get back to you within 24 hours, ok? Thank you.
#19.
posted Jun 22
by you
Hi. Can I have this refund processed please?
#20.
posted Jun 23
by Sufie Staff
Sorry for the waiting. Would you like to have it refund as store credit since it is already exceed 60 days limitation for refund to paypal? Thank you.
#21.
posted Jun 27
by you
The reason it's exceeded 60 days is because of all the stalling. 24 days ago you stated that you'd get back to me in 24 hours.
Please send a refund to [email protected] and I will accept the PayPal fees.
#22.
posted 28 days ago
by Jasmine Staff
Due to restrictions imposed by PayPal, refunds cannot be issued beyond 60 days after payment. In such cases, we need to contact PayPal to arrange the refund, please allow us 48 hours to process the refund.
Your understanding is highly appreciated.
#23.
posted 26 days ago
by you
Hi
48 hrs have passed.
Regards, Steve
#24.
posted 25 days ago
by Lydia Staff Lead
Sorry for the delay, we are processing the refund now and the PayPal needs some time to process it, please check it later, thank you for your cooperation.
#25.
posted 15 days ago
by you
Please update. A further 9 days have now passed.
#26.
posted 14 days ago
by Lydia Staff Lead
We will update to you after we refund it.
#27.
posted 14 days ago
by you
How long is this likely to take? You received the item back on 27th May! That was seven weeks ago! This is ridiculous.
#28.
posted 13 days ago
by Lydia Staff Lead
We will refund you the money within this week. sorry for the wait.
#29.
posted 17 mins 27 secs ago
by you
"Just thought you'd like to know FastTech.com sent you $32.11 USD"
Finally.
***********************************************************
In fairness to Fasttech, they refunded the return postage a while ago (even though they said they'd refund the whole lot at once). My only beef with them is the ridiculous amount of time it took to get a refund for the item itself.

How long to wait for phone, after placing order ?

How long does it take to get the phone shipped out after placing the order ?
I placed my order last Thursday Oct. 16th, I got an e-mail shortly after confirming my PayPal account was charged from OnePlus, and got an order #.
Now it is Wednesday the 22nd, and on the OnePlus page is still shows as "Processing" and I checked my e-mails and no mail from OnePlus yet. So I have no idea what's going on ? it is almost one week after placing the order, and I was hoping to receive the phone in the next day or two, but it seems like the order is just in limbo, with no info or update since I originally placed it.

Mine took about 5 business days before shipping from OnePlus and another 3 days to reach me.

Same exact order date as you. Pending shipment till Monday morning, processing till today. Order complete late tonight. However when checked tracking number, I saw shipping label was created on Oct 20 and picked up Oct 22. Expected delivery on Friday.

Hello, David
High five! Your order has been shipped. Please check the status of your package by checking your store account.
As a start-up, we are constantly improving our product, processes and business. Thank you for your patience with us and trust in our product.
Software updates moving forward will be handled via an Over-the-Air (OTA) update. Future updates will bring additional features and general improvements to the software.
Your shipping confirmation is below. Please note that it may take up to 24 hours for your tracking number to become active, so don't worry if you cannot track it just yet. Thank you again for your business.
Should be here tomorrow

Usually pretty quick, when I ordered mine (UK) ordered on Saturday, received on Wed and that was using standard delivery

Oneplus 6 poor customer service

Ordered a Oneplus 6 on first day these were available to be ordered. The website was a shambles where it was clearly struggling with the managing of the orders as halfway they changed the payment methods. eventually after changing the payment methods and having to cancel the previous orders which were stated as not gone through successfuly and confirmed...these were still in the system...had to contact support to confirm that one phone was all that I have ordered...
in order of Oneplus 6 ...I decided to add a " Priority posting because I am due to go on holidays so wanting to make sure the phone arrives before to enable me to set the phone up etc... My wife orderded the same phone on the same day...she has not paid priority ...and she has received her phone yesterday, the 25th May 18 in the morning ...although not having paid extra for Priority and security ..she received the phone faster and had to sign for it which was as secured...?? When I contacted support... they eventually refunded me the priority extra I have paid of £2.99 but I feel that this miss advertising is not wright and I do not feel adquately compenstated....specially when this is the start of a relationship with a new brand.... I have been many years with Apple Phones and my family pursuaded me to move to android and Oneplus...before I even start with the usage of the phone I am already experiencing problems with the cusotomer support.... what a start....!!!!!????
Below is what is being advertised on Oneplus when ordering the phone:
Normally, you will get estimated dispatch and estimated delivery info during checkout. Shipping times depend on the shipping method available in your region.
Once your order has been dispatched, the shipping time is:
Standard Shipping - 3-7 business days for delivery
Priority Shipping - 1-3 business days for delivery