Database Info

the worst service ever?

my god moblile fun the worst compnay ever
I sent a postal order to buy a PDA case on the third of jan>
Date 23 January 2006
Re: Cancellation of contract/complaint
On 03/01/2006, I ordered a
1 x O2 XDA Mini & MDA Compact Krusell Premium Leather Flip Case Product reference: 5248
From you, at a cost of 16.95 Inc postage
Shipping Method: Royal Mail Special Delivery
Guaranteed next working day by 1PM for orders received before 4pm
Shipping Cost: 5.00 GBP
Order total is 16.95 GBP
So I sent two postal orders via a value of 17:00gbp
The payment was made via mail order and sent recorded delivery,
Arriving and signed for on the 5th of January 2006,
Postal order 0738 354158 & 2398 836249 sent via recoded delivery
no DK 4124 4527 7GB
With the payment I enclosed a letter giving full product description with your product reference code and delivery/mailing address
As per your site’s guide I expected delivery within 2-3 working days,
3/01/2006 Ordered sent
5/01/2006 payment arrived and signed for at Mobile fun
8/01/2006 email
I emailed upon the 8th asking for an expected delivery date, I got no reply
11/01/2006 telephone call
I called upon the 11th and spoke to Tim or tom,
Who told me that definitely the postal order had never arrived to your place of business?
I then paid 2pounds for the royal mail to inform me, that it had indeed arrived on the 5th and was signed for by Victoria carling or curlan (they cud not make out the full lettering),
I called back to mobile fun speaking to ibby and asked if that was indeed a member of staff,
Which they assured me it was, suddenly the signature for delivery was found
But they had lost the postal orders,
I asked to speak to someone in authority and was put thru to Scott,
He then said he will sort the issue, and if the postal orders were not found he would send the goods as I had proof of delivery.
16/01/2006 telephone call
I spoke to ibby, who was unable to find me on the system at all,
I recalled and spoke to dean finally a polite and helpful person
He said sorry for all the treatment and assured me it would arrive on the 19th at the latest,
after a long call it was agreed that they would use someone else’s postal orders they had found to sort my order(seems they just have lost or misplaced stuff laying around eh) setting up a new order for the same goods with this refence number MF748648 and a follow up email to confirm
23/01/2006 telephone call
I had received no goods yet again; I called and spoke to Alan
Who then told me,
That you don’t have the goods in at all nor can you give me a date of stock arrival and that it was practice for staff to, inform customers that it will arrive shortly to avoid loosing the business by keeping a client in hope of a delivery.
Each time I have called mobile fun it’s been a 15-20 wait on the phone for an answer
Further more the staff doesn’t seem to have a clue how to process a postal order delivery,
At all times I was calm and very polite and offered any information that they needed,ypur company has given me the impression of total incompetence
And although the amount was a small fee, (thank god I wasn’t ordering my new .jasjar via your company, which iwas going to but not anymore),It was more the attitude and treatment I found bad,
I’ve never had to write before due to a customer service problem as im very laid back and realise things can happen
But after all this time and no goods & with such bad staff communication I feel ,if I was a manager and this is how things were run under my shift id be outraged, I would have offered an upgrade product in place for the time and hassle to keep customers happy and future business
However all I wish from your awful company is a full refund within
Next 7/14 days along with confirmation that the contract has been terminated.
My future pda and ipod needs will be meet with a capable company.
I will be shocked if I even get a reply.
If I don’t receive a refund within that time, I will be arriving in person it’s a small fee but that’s not the point, Also if I don’t receive a refund I will take legal action.
Bottom line is mobile fun cashed the postal orders and then left it as they were unable to supply the goods
A simple call or email on the 5th to say no stock available and offer a replacement product or refund that would have been fine.
I look forward to hearing from you on this matter
UPDATE:
STILL no sign of goods or refund or communication from yourself
12:55 2006-02-10, I called and spoke to Scott who put me on to manager, Alan Docherty.
His words were
“ive spoke to the accounts dept and they will 100% send out a refund on Monday (that being the 13th)and ill give you a ring then, if I don’t its cos im battered from the weekend,so just give me a call”
I suppose this kind of work ethic and attitude explains, why im getting such poor service.
In fact I think if I really pushed myself to give up and not bother in work, I may indeed be suitable for a position in your company. not sure about your working hours but very little seems to get done and the attitude is very laid back, but then again I actually like to take pride in my work and give a days work for a days wage.
Update: 2006-02-15
I had again left a reasonable time after the stated delivery, upon ringing yet again I was put thru to Mike,
Who was unable to tell me why I hadn’t received the refund but will look into the matter?
Yours sincerely,
[][]
if the money aint here by friday sod the amount by going down,i can describe how lax and off hand they are when i call,they almost laugh,they dont give a damn,
ok minor amount but youd think they would have some customer relations

imagine if that had been a 500 quid pda id ordered,man ill not trust these jokers again

seems im not alone
Not a good comapany I'm afraid mate
I ordered an unlock code for a tricky mobile once (I had been assured by everyone that it was not unlockable - but mobilefun offered a soloution )
The sent me a code - which was absolute rubbish - it was simply the shortcode for checking if there was an SP lock present
At the time the payment hadn't even been taken - so I sent them a mail telling them that the code was not even an unlock code so they had better not bill me
The following day , they took the money ! I mailed them about 6 times and then gave up (it was only £2.99 so I couldn't be bothered )
I have heard nothing but bad stuff about them

fyi Merimobiles :)

Got a email from Dec. 26 Sale (the Dock)
Merimobiles added shipping details. Please note that the tracking information and shipping status are shown exactly as the seller entered them.
Shipper USPS
Tracking number xxxxxxxxxxx
Shipping status Shipped
Your order has shipped. (Order#: xxxx placed on 12/26/2010)
and
Label/Receipt Number:xxxxxxxxxxxxxxx
Service(s): Registered Mail™
Status: Foreign International Dispatch
Your item left BEIJING, CHINA PEOPLES REP on January 05, 2011. Information, if available, is updated periodically throughout the day. Please check again later.
Its on the way

+1. I received the same exact message. They probably did all the orders from the 26th in bulk.

not yet
I ordered the afternoon of the 26th. I haven't received an email from merimobiles yet.

What did you guys order the Malta unit? If so why no the Viewsonic which seems to be lower priced?

Dude-They are talking about the docking station, not the tablet.

Nothing for me yet.

also ordered on 26th, no shipping info yet sob..

Also ordered that night, no email, yet
Sent from my ADR6300 using XDA App

I ordered mine on the 26th -- got an "Your order has shipped" email on Jan. 6th
I get the impression that they are working through a backlog -- but you may want to contact them to get a status JIC

I ordered my dock on 1/5/2011, so I guess that I shouldn't expect anything soon.
It looks as if they are using drop shipping for the docks. They must wait until they get enough orders to get a volume discount from the supplier. Then the supplier ships them to the individual buyer. They don't even touch the docks, but handle the sale and make a profit.

I'm with the group who got emails for the 26th. I wonder where they are now. I keep hoping to see another update.

gksmith said:
I'm with the group who got emails for the 26th. I wonder where they are now. I keep hoping to see another update.
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I order on the 27th not email received yet...

Merimobiles.com Customer Service?
... or the lack of?
I ordered mine dock on 1/3/11, order was processed and my card was charged on 1/5/11; got 2 emails to confirm that.
Since then, two + weeks later, their web site states: Order Processing(?)
No response to two of my emails, no one picks up their phone, goes to VM rightaway and no calls back from them.
Was anybody able to speak to a live person there or gotten a response to their emails?

I am sorry to hear about everyone's troubles with receiving the dock. It sucks when you pay for something and then having to wait for what seems like forever.
If you guys get tired of waiting for the one you've already paid for from this company, there are a couple of guys in the gTab forums that have ordered in bulk and are sitting on some right now. And, at least one of them ships the same day he gets the payment.
Just thought this was worth mentioning.

I paid for 2 through it2steve yesterday and he send tracking number very quickly. I think we're both in the DFW area so maybe I'll get them tomorrow?

Same here. He's quick and helpful.

I ordered 1 from it2steve yesterday, i have a tracking # today and should have by Saturday if not sooner.

I ordered 2 docks from MeriMobiles on the 26th of December as well. I sent them an e-mail last week for an update and finally received a response today. I also finally received a tracking number that the package was shipped on the 15th but that it could take 10 - 14 days to receive.
I wonder how much business this company has lost due to its lousy customer service. I was going to file a dispute with Paypal if I hadn't heard something by tomorrow.

ordered mine on the 26th I haven't seen anything They sure took my money fast though lol.

sixvoltsystem said:
ordered mine on the 26th I haven't seen anything They sure took my money fast though lol.
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Well I'll be...they just sent me the e-mail that it is on its way, their ears must have been burning.

Dont order at "simply electronics"!!!!!!!!!!!!

F*** Hell!!!
!!!!!!!!!DONT ORDER AT SIMPLY ELECTRONICS!!!!!!!!!
I just canceled my order and wait now for my refund......cause they cant tell me a exact delivery day....see email below:
Dear xenix,
Thank you for your e-mail.
We would like to confirm that we have received your order. We are doing our very best to dispatch all orders within the shortest period of time.
Although we cannot confirm the exact delivery date, we will certainly try to deliver your order as soon as possible.
Our standard delivery timeframe is 2-7 working days.
As soon as your order has been dispatched, we will send a dispatch email and the parcel can be expected to arrive at the delivery address on the following 2-3 working days.
Should you have any further queries, please do not hesitate to contact us.
Many thanks.
Best Regards,
Robin
Customer Service Executive
---------------Original Message---------------
From: xenix < >
Subject: Order Status
1st
Since 4 Days the order Status is "NEW"!!!!!.
And i read on the web only bad things that simply electronics dont deliver and the Stock is a fake!!!!!.....
Well if simply electronics don be able to send the Item within 10 Days i will reorder my money back...
I already called my Bank they will get back the money if this happens....... cause simply electronics delivery time is 2-7 Days....
And 2nd I dont want to wait over 10 Days !!!
If you got it on Stock then it must be possible to deliver within 7 business days.
Regards
xenix

[Q] Ordering a Nexus 5 outside US using US Debit Card & Shipping to my Relative?

I've already succeeded ordering the Nexus 5 16gb, but cancelled it because it won't reach the time before my auntie comes back here in my country, so I ordered the 32gb instead.
a.) I'm originally from the US, on vacation outside the US
b.) Mom and Dad's Credit/Debit Card Visa Issued in America
c.) I assigned the shipping at my Auntie's house
d.) Auntie's going here in my country this 23th (My Birthday, Best Gift I could ever have..)
#1 First time I ordered
-Nexus 16gb, Est. Dec. 13 (then was moved to Dec. 20) cancelled that order. *Has not shipped yet prior to cancelling*
#2 This time
-Nexus 32gb, Est. Dec. 11 (hopefully doesn't get pushed back) waiting *Awaiting Shipment & Charge*
Now my question is:
-I've checked my Google Wallet Account and went into settings, and noticed that my Mom's Debit Card was presented with my Auntie's Name on a preview picture? Will this terminate my order by any means because of the card not belonging to the person's shipping address? (Debit Card belongs to my Parents, but the address it shipped to my Auntie) Will there be a problem with this? *Really hope my order doesn't get rejected because of that*
Extra Sidekick Question:
-I cancelled my Nexus 5 16GB order on Google Play, but in the bank statement, the Nexus 5 16GB charge+shipping+tax fee is still Pending? I've cancelled the order already, should I contact my parent's bank to inform them about this cancellation or will Google be the ones themselves to remove the pending status?
Anyways, thanks everybody really appreciate your help and future answers.

zhypher_23 said:
Extra Sidekick Question:
-I cancelled my Nexus 5 16GB order on Google Play, but in the bank statement, the Nexus 5 16GB charge+shipping+tax fee is still Pending? I've cancelled the order already, should I contact my parent's bank to inform them about this cancellation or will Google be the ones themselves to remove the pending status?
Anyways, thanks everybody really appreciate your help and future answers.
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To answer your Extra Sidekick Question,
The pending charge is just that. It will drop off automatically if the merchant does not notify the 3rd party payment processor that the order is confirmed. I cancelled a few orders in the last two years and have had this happen. So don't worry about it. It will disappear soon. Usually 3-6 days after order cacellation.

PaisanNYC said:
To answer your Extra Sidekick Question,
The pending charge is just that. It will drop off automatically if the merchant does not notify the 3rd party payment processor that the order is confirmed. I cancelled a few orders in the last two years and have had this happen. So don't worry about it. It will disappear soon. Usually 3-6 days after order cacellation.
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Thanks Paisan, I'm relieved now that the Pending Charge disappeared. Can I ask you for some help again if you don't mind?
-I cancelled the Black 16GB and instead ordered the Nexus 5 32GB Black Variant instead, it's written in my Google Play Order Receipt *No Email Shipment Verification Yet :[* that the Order (Ordered it on Dec. 6) "Leaves warehouse at Dec. 11" <<< Does this statement mean that it will ship as stated Dec. 11? Cause my aunt is going back here to Philippines on the 21th (I chose 3-5 business days shipment $9.99/Aunt lives in CA *should the shipment be fast since she lives in CA?) and I could use her transportation instead of using a freight forwarder saving me some money shipment and a lot less worry, really hope soon the transaction gets charged to guarantee a sure buy.
*Used Parents US Debit Card
*Shipped to Aunt's House
*Inserted Billing+Shipping Address of my Auntie (Will this affect the transaction even though the CC Billing Address is in another city of CA Aunt Address > Esco CC Billing Addres > San Diego)
Sorry for asking too much, kinda worries me that time is ticking and approaching that my aunt flight is just around the corner, and I'll be very busy in next coming days so I won't be able to touch the computer/internet for about less than a week, anyways, Thanks for helping.

zhypher_23 said:
Thanks Paisan, I'm relieved now that the Pending Charge disappeared. Can I ask you for some help again if you don't mind?
-I cancelled the Black 16GB and instead ordered the Nexus 5 32GB Black Variant instead, it's written in my Google Play Order Receipt *No Email Shipment Verification Yet :[* that the Order (Ordered it on Dec. 6) "Leaves warehouse at Dec. 11" <<< Does this statement mean that it will ship as stated Dec. 11? Cause my aunt is going back here to Philippines on the 21th (I chose 3-5 business days shipment $9.99/Aunt lives in CA *should the shipment be fast since she lives in CA?) and I could use her transportation instead of using a freight forwarder saving me some money shipment and a lot less worry, really hope soon the transaction gets charged to guarantee a sure buy.
*Used Parents US Debit Card
*Shipped to Aunt's House
*Inserted Billing+Shipping Address of my Auntie (Will this affect the transaction even though the CC Billing Address is in another city of CA Aunt Address > Esco CC Billing Addres > San Diego)
Sorry for asking too much, kinda worries me that time is ticking and approaching that my aunt flight is just around the corner, and I'll be very busy in next coming days so I won't be able to touch the computer/internet for about less than a week, anyways, Thanks for helping.
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It's hard to say. When my N5 shipped, it shipped almost a week before the stated date. But just know that it is not Google who warehouses, packs, and ships the phone. It is a third-party subsidiary owned by UPS, called UPS Supply Chain Solutions (UPS-SCS). Google just handles the administrative part of it. Similar to what Amazon does. You may see alot of items "Sold by so and so but fufilled by Amazon." The so and so person owns the product but Amazon warehouses, packs, and ships those items for them.
Based on past experience and posts on this forum, noone can truly trust the estimated ship date. The Nexus 4 launch last year was way more evident. Myself and thousands of others were told it would be shipped and delivered in 3-5 days. Five weeks later I finally received it. I have read forum posts on here of people having their phones ship a week or more after the estimated ship date. It is hit or miss. And many people blame Google, not knowing the shipping logistics, but honestly it falls in the lap of UPS-SCS.
Regarding the question of the credit card address... If you had the billing address and shipping address separate in Google Checkout, then it "should" go through. Most banks just want the billing address and phone # to match. Again, with the N4 and the Nexus charging orb, i was able to successfully have them shipped as a gift to a girlfriend's address 40 miles away, but charged to the debit card assigned to my home address (my bank is Chase).
Honestly, IMO, if time were such a constraint like this, regardless of stated shipping dates, I would have opted for at least the 2 Day shipping for a few dollars more.
I am sorry I couldn't help more, but I hope some of this long post made sense LOL

Current Shipping Dates? Weirdness

After waffling between a 4a 5G and a 5 I finally pulled the trigger on a 5 during the Black Friday sale for $50 off. I had also hoped by waiting that Google would resolve the screen glue issue. Order date was Nov 30. Retiring my old 2 XL, but would have kept it for another year if updates kept coming.
My listed shipping dates have always been Dec 29-30. From time to time I've checked the store for current shipping dates, and the phone has actually been out of stock for a couple weeks, but they did have stock for Fi and Verizon with almost immediate shipping. I last checked yesterday.
Early this morning I received notice from my credit card company that Google finally charged my card. My shipping dates are still listed as Dec 29-30. I decided to check if the phone was back in stock, and if so, what current shipping dates are. Yup, back in stock, shipping dates for current orders listed as Dec 16-19. During the time it took to write this post, shipping dates changed and just now listed as Dec 23-25. Both these dates are obviously earlier than my listed shipping dates.
I suspect they just received a new batch from manufacturing and my phone is about to ship, but the changing dates are a bit weird and I've never experienced that before. I'm usually a first day, first minute orderer for my Pixels and I'm used to being in the first shipments.
Anyone else get charged overnight? Did your shipping dates get updated?

A few months ago I bought a 4a pre-order and I got stuck with a later shipment than many people. I was not too worried and it arrived when it was supposed to but I also didn't get the charge until it was ready to go like usual.
If it's coming FedEx ground they're probably calculating that in right now -- the real issue is once the label is made and sent to FedEx, if that's today, then by tomorrow you should know what the real ETA is

are they doing USPS? lots of people been getting delay on USPS shipment.

I did standard (free) shipping. Who knows? I'm waiting for Google Store support chat right now. I started at #169 in line. It's going down at a rate of about 1 per minute. Sheesh. Current shipping dates for new orders showing Dec 25-29. My order is still just showing "Ordered".

I had a similar issue but found out some great answers from a customer service rep. I also was quoted a late December delivery when I placed my order in late November. Mine shipped early because their new shipments for fi arrived early.
This is how it goes.... its crazy.
They will temporarily charge your card if you move up in the order "queue". They will then refund the money into your account a few days later after they verify the funds are available. This means the order is getting ready to get processed finally.
You will finally be charged the due amount when the order finally goes to the warehouse for shipping.
They wont permanently charge your account until the phone is sent to shipping. If they haven't refunded the money into your account I would bet that your phone ships very soon.
I was getting tired of the late shipping times and lack of answers so i created a reddit ticket. My phone shipped 24 hours later. Give that a try if things dont go well.
Hope this makes sense.

Over an hour later and I am #82 in line. Had to plug in the laptop!

Finally had a chat.....answer was basically, yeah you're right, newer orders are shipping before yours. We can cancel your $50 off order and you can re-order at full price for earlier shipping. Uh....no....I'll wait, and just stew about it. That's a pretty good summary of the chat. Not too happy.

So.....interesting developments this morning.
I awoke to an e-mail from Google, posted below.
**************************
Hi **********,
Thanks for contacting Google!
As promised, I'm sending this email to you.
This email is in reference to the chat conversation we had today regarding your order status- ******Order Number*********
I'd like to assure you that your order is perfectly fine from our end.
It will get delivered within the time frame- Dec 29, 2020 - Dec 30, 2020
And it'll get shipped a couple of days before that.
You'll also receive a shipping confirmation email once it'll be out from our end.
Stay assured, you'll get your hands on it very soon.
For the inconvenience, I'll be adding $50 to your Store Credits.
Also, I am sorry for the long wait that you experienced but thank you for your kind understanding and patience.
I would like to offer you extra $10.00 Store credit as a good will gesture.
You may check that by visiting the link *****This was a hyperlink****
In case of any discrepancy, please feel free to reply to my email, I'll be right here for your assistance.
Stay assured, I've taken full ownership of your case.
Thanks!
*******Name Edited*******
The Google Support Team
***************************************************************
The link took me to Google Pay which showed nothing, but when I checked the Store, I did, in fact, have a $60 credit, which expires on 12/31/2021.
Not only that.....today I received notice that my order has shipped through Fedex, with an arrival date of 12/21/2020. It's shipping from Carol Stream, IL. In the past all my phones have shipped from about 20 miles away from me.
So I have gone from being very unhappy and questioning my loyalty to Google products to being very happy. I think I am going to use my credit for a Pixel Stand, but maybe a new Nest Audio, but I've got so many Google Homes (full size and minis) and Chromecast products that I really don't need anything but the Stand. I also suspect the Stand, which is WAY overpriced, will go on sale again relatively soon. So we'll see.
In any case, I wanted to be fair to Google. I'm very happy with the way they handled this.

Ordered from Google France on 15 Dec, shipped on 16, arrived today.