Problem with GMail Contacts sync - Windows Phone 7 Q&A, Help & Troubleshooting

Hi all;
I own a Lumia 800. I added by GMail account as usual and mail sync is fine. My contacts are all synced too but most contacts are missing phone numbers. I checked with GMail and confirmed that they have phone numbers set-up. Does anyone have an idea what might be the problem?
Thanks!

This was because telephone numbers were in the "Other" field I moved them to "Mobile", "Home" and "Work" fields as appropriate and that fixed the problem!

As google is good service, supported on more phones, but I had problems with contacts as well couple years ago. And I looked for alternative service Exchange support include Outlook setup. I found one service and it's really works perfect.
well why not try for an example: Office365? I use rackspace service. And I haven't any problems than with google.

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Exchange questions

I am new to Android. Have been a longtime WindowsMobile user. The Captivate has a menu to synchronize with exchange including mail, contacts and calenders. I got mail to work, but contacts and calender do not synch. I would assume it is officially supported since it is in the menu. Has anybody else got it to work, meaning can you pull contacts and calender from your exchange account down to your phone?
Yes, mine works fine. Is auto synch off under menu/synch?
Sent from my SAMSUNG-SGH-I897 using XDA App
Mine is working fine too. I went in and disabled the Contact synchronization and it looked like everything (mail, calendar, contacts) is all enabled by default. I think I remember seeing the settings when I initially set it up too. Go into your calendar and then into the settings and make sure it is displaying your exchange calendar. Same thing with the contacts.
Mine works great. In fact a little tooooo good. I have it syncing with my Google contacts and my exchange contacts. . .
One note. The client on the Captivate is not a full exchange client. That's apparently an Android V2.2 feature. That means there are some features that worked on my BB and my Nokia E72 that don't work on the Captivate. The most notable, and irratating is any http link embedded into an appointment note is treated as straight text. So if you have an airlines check in appointment, or link to a map - you can't just click on it and have a browser take you to the link. . . .or at least I haven't figure out how to make that work yet.
ok. The whole Activesync exchange seems very screwy on Android. I deleted exchange account and re-added it. Now, I can see and synch all my contacts, but I only get some of my calender items. I downloaded TouchDown, and via Touchdown I can sync my email but I do not see contacts or calender. I am pretty techsavvy, so this just baffles me.
Is it possible to look up a name against the GAL/company address book with the stock android client when composing an email message?
I have been able to "Lookup" emails through the GAL. Simply type a name in the To Field, hit search. You are taken to a new screen where you can do a lookup. One note though. I have not seen FULL integration with the GAL. For instance, our company has Email, Direct Dial, Fax, Cell, Address all entered in the AD. This makes it easy to look up phone numbers. Cant seem to get that to work in the phone search
having issues sending appointments from phone
I'm using Exchange and stock email client. I've tried to send meetings to people in my GAL, but they never receive the invite. Anyone else having the issue?\
This is a known issue with the captivate. Hopefully there is a fix on the way. It was supposed to work seemlessly out of the box, but there are some problems.

[Q] Sync'ing Google Calendar FROM Phone TO Web

Ok, I've searched for this and the few solutions that I have found do not make any difference for me, so either, something fundamental has changed at Google, or I have set something else wrong.
The Problem;
I have one Google Calendar and one Windows Live Calendar set up on my Windows Phone. (HTC 7 Pro).
Until 2 weeks ago (approximately) every thing sync'd correctly both ways.
Now, events entered as Google Calendar Items on the Phone do not sync with the Online Calendar. Events entered on the Online Calendar sync as expected.
I have tried changing the "Automatically add invitations to my calendar:" setting to "yes" or "yes, but dont send event reminders....." as suggested in other threads, but this does not have any effect. i am aware that this fix will not work on events created before the setting change. It does not work with events created before or after the Setting was changed.
The Windows Live Calendar syncs properly both ways. There is no issue with this, but could it's presence be affecting how the Google Calendar behaves?
Any further advise would be appreciated.
Have you considered that it can have something to do with summer/vinter time. check that you phone and gmail account have the same time zone and both are updated to summer time.
nickallison said:
Ok, I've searched for this and the few solutions that I have found do not make any difference for me, so either, something fundamental has changed at Google, or I have set something else wrong.
The Problem;
I have one Google Calendar and one Windows Live Calendar set up on my Windows Phone. (HTC 7 Pro).
Until 2 weeks ago (approximately) every thing sync'd correctly both ways.
Now, events entered as Google Calendar Items on the Phone do not sync with the Online Calendar. Events entered on the Online Calendar sync as expected.
I have tried changing the "Automatically add invitations to my calendar:" setting to "yes" or "yes, but dont send event reminders....." as suggested in other threads, but this does not have any effect. i am aware that this fix will not work on events created before the setting change. It does not work with events created before or after the Setting was changed.
The Windows Live Calendar syncs properly both ways. There is no issue with this, but could it's presence be affecting how the Google Calendar behaves?
Any further advise would be appreciated.
Click to expand...
Click to collapse
I've had the same issue on my Samsung Focus since I pretty much bought the thing. I gave up and finally just moved to the live calendar. I guess I could try again now that I have Nodo to see if that fixed it.
There's nothing for NoDo to "fix" on your phone. I've been using Google Calendar on my Focus since day 1, and it has always worked (both pre- and post-Nodo) once I got it properly configured (using the "Automatically add invitations to my calendar" setting). I just tested it to make sure.
I wonder if your Google account on your phone has become corrupted somehow. Have you tried deleting the account from the phone and recreating it?
But, I am puzzled that you say that the events were syncing correctly before. If you didn't have the "Automatically add invitations to my calendar" setting enabled, I don't see how that could have worked. WP7-created events are only sent as invitations to Google, and without that setting, they can't show up in your calendar.
Thanks for responses.
I'm fairly certain that this is not a DST issue. I have checked clocks and all seems correct.
Apologies for confusion, robodad.
I switched the "automatically add invitations..." setting to NO about the time it stopped working, but didn't notice until the last couple of days that it had, stopped working.
On noticing, I researched and discovered how this setting should be set to YES due to the way that Google handles new events from WP7.
Now that this is switched back to YES it is still not sync'ing.
A response to the same question on Google's forums has suggested that the ICS is broken. I do not know what this means but it appears that this is at Google's end.
Hello,
I've exactly the same problem with my Trophy 7.
i had the setting on " yes, but don't send.." , the appointments came into google calendar with a question mark.
All of a sodden it stopped working, so i changed the setting to "yes", but it doesn't make a difference.
The strange thing is that it does work both ways on my iphone, so there is no problem (i think) from googles side as you suggested.
This is very frustrating because i use google calendar as my main calendar, i hope someone has an other solution.
Thanks for any help.
Monique
Update
Well, from the Google Forums where this has been posted (OPs:-Am I allowed to link to that from here?), Google have now taken some sort of ownership of this and are apparently looking into it.
They have contacted (seemingly) everyone that has posted on their Forum for details as to the problem.
Maybe something sorted out soon.
Latest from Google
This posted on the Google Help Forum as a work around.
Hi everyone,
Thanks for keeping us updated here with what's worked for you and what hasn't. Andrew has been working with me off-thread and has been super helpful, and we think we might have a workaround for now. Do you guys mind trying this out and letting me know if it works for you?
1) Delete the "Google" account on your device
2) Add an "Outlook" account
3) Be sure the email address is correct the first time it asks you
4) Device will say "Check your information and try again" and give a more
detailed form
5) Be sure that both email address and username are correct in this form
(domain can be blank or a dummy value like "goog")
6) Device will give "We couldn't find your settings", choose "Advanced"
7) This time device will give a field for server, enter "m.google.com"
8) Now it should sync.
9) Configure the account as desired and you should be able to add a
calendar event successfully
10) Keep using this account or, optionally, delete this account and add a
"Google" account (either way is the same)
Cheers,
Alice
This appears to have had limited success. Certainly hasn't worked for me. But does appear to have worked for at least one other contributer there. If intermittently
nickallison said:
Ok, I've searched for this and the few solutions that I have found do not make any difference for me, so either, something fundamental has changed at Google, or I have set something else wrong.
The Problem;
I have one Google Calendar and one Windows Live Calendar set up on my Windows Phone. (HTC 7 Pro).
Until 2 weeks ago (approximately) every thing sync'd correctly both ways.
Now, events entered as Google Calendar Items on the Phone do not sync with the Online Calendar. Events entered on the Online Calendar sync as expected.
I have tried changing the "Automatically add invitations to my calendar:" setting to "yes" or "yes, but dont send event reminders....." as suggested in other threads, but this does not have any effect. i am aware that this fix will not work on events created before the setting change. It does not work with events created before or after the Setting was changed.
The Windows Live Calendar syncs properly both ways. There is no issue with this, but could it's presence be affecting how the Google Calendar behaves?
Any further advise would be appreciated.
Click to expand...
Click to collapse
Can you please tell me how did you sync your phone calander with windows live account? I can not do it.
Latest from Google Forums
This from Andrew who seems to be doing a lot of work on this.
"I've spent quite an enjoyable an hour on the phone with a mobile-software chap from Google, who has access to sync logs. What's happening in my case is that although I set up the sync with my gmail address, the phone is sending events with my live.com address as "Organizer", and those events are being rejected. This happened again when I connected with a test Google calendar account as well -- my phone used my live.com address.
Steve then tried to sync his phone with a test Google calendar account, and events created on the phone were synced correctly. He then tried his phone with *my* Google calendar -- that is, set up my gmail account on his phone -- and the event was created with his live.com address (and consequently was rejected).
So: the issue can be reproduced using my Google calendar account and any phone, or my phone and any calendar. But no phone should be leaking live.com addresses to Google.
Investigation continues. I'm now going to look for a way of reporting the problem to Microsoft..."
I fear that this may be bringing the issue back full circle to NoDo. We shall see.
Automatic?
erfansaberi said:
Can you please tell me how did you sync your phone calander with windows live account? I can not do it.
Click to expand...
Click to collapse
erfansaberi,
So far as I am aware, i never had to do anything other than set up the account, to sync my Live Calendar across from Phone to Desktop to Cloud.
I use Outlook Connector with Outlook 2007. This syncs the Desktop.
To be honest i don't use web apps at all (other than Google where i have no choice at present) as I am invariably on a Mobile Data connection and at least Outlook only transfers the relevant data, and not all the gubbings required to render a web page, in a browser.
I also have this google thing problem... It is quite annoying.
Did anyone here try to delete the account and create an outlook account trick? Does it work? I guess it also removes the contact list, doesn't it?
Work around?
Not sure if someone has come up with a good work around yet, but this is annoying as heck! I actually lost some calendar events after creating events on the phone and syncing to google calendar. Darn you google!
Anyways, after playing around a bit, I think I've got something that works (for me anyways). I created a contact with my own google email address that I use with Google cal in it (it happens to not be an @gmail.com address). So this is pretty much my own contact card with my google cal email address. Now every single calendar event that I create, I have to go to "more details" and "add someone". I add myself under "required" and making sure to select the google cal email. Strangely, after syncing with google cal (manually or just wait a bit) it will show up in google cal.
The setback is that you'll get an email notification in gmail and all the events will have a little "?" next to it in google cal since you're supposed to confirm you're going or not to that event. But at least now we can backup our events to the cloud instead of losing every god dang thing if our phone goes to the crapper.
SOLVED (well sort of)
Posted at the Google Calendar forums thread that has been going on on this topic by Shaun_G
[
I have been having this issue for the last month and have found something that works for me:
On your Windows Phone do the following:
1. Open Settings
2. click email & accounts
3. click your google account
4. Under Content to synchronise make sure that Email is ticked (this was not ticked orginally for me).
5. Add a new event to you calandar
6. go back into Settings -> email & accounts and click and hold you Google account until the menu appears and select synchronise
7. you should now see your newley created calandar event in your google calandar web
]
This seems to work for me, I do not have to re-sync from the settings>email area either as it happens automatically.

Sync Exchange Contacts Include/Exclude by Category?

It seems with the stock email app synching contacts from an Exchange server is an all or nothing ordeal.
Currently I'm working with the nothing option by having previously synched all my exchange contacts in, backed up to gmail contacts, broke the Exchange contact sync and pruned gmail contacts and resynchronized to gmail contacts.
The problem is as I add contacts in Outlook I have to add them manually to my phone as well since there are a lot of contacts in Exchange I do not want on my phone.
My coworker's Motorola Droid allowed for synching only Exchange contacts by category. That is, categories are assigned on Outlook and the list of categories is loaded onto the phone and from the phone a category can be checked or unchecked to be included or excluded for synching.
This seems to be an appropriate solution for being selective about which Exchange contacts actually end up in my phone contacts. Unfortunately I'm not seeing such an option in the stock app. Is there such an option and if not is there an Exchange capable email app that does [provide this functionality without sacrificing the otherwise useful functionality of the stock app?
Thanks for the help!
crabapples said:
Thanks for the help!
Click to expand...
Click to collapse
I'd love to see this too. It would make it so much easier with BT voice dialing.

[Q] BUG Android 4.4 - Nexus 5 - Exchange account - Contacts problem

I got my Nexus 5 couple of days ago, set up my corporate Exchange account all OK, except contacts/people.
In Exchange if have 745 Contacts, People on the Nexus 5 shows over 2100 entries, including ALL email address I have communication with but never created a contact for them. I checked settings (what contacts to display, ...), restarts, but nothing helps.
This problem seems to be linked to the outlook suggested contact feature. But as I am running Office 2013, this feature does not officially exist anymore. Checked Outlook help and any documentation I could find but no help for these non existing contacts either.
Same problem for me and here:
http://productforums.google.com/forum/#!topic/nexus/gYpaWfRcHgA
Waiting a solution...

Xperia Z5C - can't save new contacts to synced accounts after MM update

Well, I can save contacts to my phone itself, but if I try to save to my Outlook (prefered) or Google accounts, they dont save. After hitting save, it just goes back to the number as if the phone doesnt know who they are, and the contact is not in my contact list.
Tried removing and readding my Outlook account - same behaviour.
This is pretty damn bad for me - I need to be able to add clients to my phone then be able to access them from my Outlook account elsewhere. Can anyone help? It seems to be an issue other people have had over the years under different configurations from googling about, but I never see a solution.
Can anyone help?
Jezston said:
Well, I can save contacts to my phone itself, but if I try to save to my Outlook (prefered) or Google accounts, they dont save. After hitting save, it just goes back to the number as if the phone doesnt know who they are, and the contact is not in my contact list.
Tried removing and readding my Outlook account - same behaviour.
This is pretty damn bad for me - I need to be able to add clients to my phone then be able to access them from my Outlook account elsewhere. Can anyone help? It seems to be an issue other people have had over the years under different configurations from googling about, but I never see a solution.
Can anyone help?
Click to expand...
Click to collapse
Anyone have a solution for this? I have the same problem on my s7. I have a custom rom on it and did NOT install the stock email app. I'm running a Microsoft outlook exchange account on this gmail app (it was setup through it). My contacts, calender, and email sync fine but I can not edit my exchange contacts on my phone. Also I can not save new contacts to my exchange account from my phone. This is a big problem.

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