Related
Turned off wifi to see if I could run a speedtest and found that data stopped working on the phone. Went to live chat with a tmo rep and they told me to upgrade to the new "android" plan. I told them data is data and they agreed but also mentioned that in the past 3 months they have been testing out 4g throughout the US and what happens is that the towers will see what data plan I am using and the type of phone and once they see the report back the towers will then disconnect me from receiving data because I do not have a "compatible" data plan.
Any thoughts?
My current set up is that running the phone test...(*#*#4636#*#*) I have the settings as WCDMA only and that matches the settings under the mobile network settings as well, with Enable always on mobile data checked on.
EDIT: Long story short, you need an "universal" plan or the stated android plans out right now. Any older non-android plans will eventually stop working when the IMEI's are checked with the data plan on file. However, be nice and the rep will work with you in getting you straight. For me, my data now works and no cost increase.
What data plan did you have?
I still have the unlimited data with 400 texts for 24.99/mo.
This worked for my N1 so I was wondering why this just stopped working?
same here in houston shows 4g but internet or gps dont work! WTF t-mobile
and also this worked with my mytouch and hd2 and was working with my sensation for a week now!!
I have the exact same problem, and this happened right after I received my message that my new month has started. I have the old Fav5 w/ 300 minutes, unlimited data and 400 text. Haven't called T-Mobile about it yet, because I first wanted to call and ask for the unlocking of my HD2.
They obviously want us to pay more for the 4G.
Ditto
Sent from my HTC Glacier using XDA App
I even paid full price for the phone, so I didn't have to change my plan. They told me at the store that I have 30 days to return the phone, with a $50 charge if I do return it.
kpjimmy said:
I still have the unlimited data with 400 texts for 24.99/mo.
This worked for my N1 so I was wondering why this just stopped working?
Click to expand...
Click to collapse
I have the same plan.
G1 myFaves 300 + unlimited data/400 texts.
I ordered my phone through Amazon and it made me switch plans though... Arrives on Tuesday.
Has anyone been able to keep their old unlimited data plan and still have the Sensation work?
So far it seems like a 100% certainty it's not possible.
I'm thinking it's a data outage. I'm in Phoenix & rocking the old school Total Internet plan & some buddies are in El Paso, TX & all of our data isn't working. 1 since this morning & mine for the last 30 minutes.
Paul22000 said:
I have the same plan.
G1 myFaves 300 + unlimited data/400 texts.
I ordered my phone through Amazon and it made me switch plans though... Arrives on Tuesday.
Has anyone been able to keep their old unlimited data plan and still have the Sensation work?
So far it seems like a 100% certainty it's not possible.
Click to expand...
Click to collapse
Yes I was able to keep my $25 unlimited android plan from the G1 days. I had data issues at first. I did a factory reset and changed my phone on mytmobile.com to the sensation. My data has worked perfectly since.
I'm not sure if it was the reset, changing my phone to the sensation, or both.
I would suggest trying that if you have problems.
Just like the OP I had no problems with my N1 either.
El Daddy said:
Yes I was able to keep my $25 unlimited android plan from the G1 days. I had data issues at first. I did a factory reset and changed my phone on mytmobile.com to the sensation. My data has worked perfectly since.
I'm not sure if it was the reset, changing my phone to the sensation, or both.
I would suggest trying that if you have problems.
Just like the OP I had no problems with my N1 either.
Click to expand...
Click to collapse
Good to know. I'll try both. Thanks
xnifex said:
I'm thinking it's a data outage. I'm in Phoenix & rocking the old school Total Internet plan & some buddies are in El Paso, TX & all of our data isn't working. 1 since this morning & mine for the last 30 minutes.
Click to expand...
Click to collapse
yeah im thinking same thing too since im in phoenix also and i havent had any data all morning even though i have full bars and the 4g sign with both arrows
Thank you all for reporting! While I was on live chat with tmo that rep said there as no reports in my area. But seems like everyone here has issues connecting to data. Phone works and I can call out, but data is a no go for me.
kpjimmy said:
Thank you all for reporting! While I was on live chat with tmo that rep said there as no reports in my area. But seems like everyone here has issues connecting to data. Phone works and I can call out, but data is a no go for me.
Click to expand...
Click to collapse
there has to be something wrong. there are a lot on here that are complaining about it. they must have done something!
I'm in Minnesota and 4G was working fine yesterday and now the 4G does not work had same problem with my HD2 with android.
Sent from my HTC Sensation 4G using XDA App
On the phone with customer care
Automated system stated there is a problem with data in my area. I am going to speak with a rep to see if they have any additional information.
I live in El Paso, Tx and I started having this problem around 10 am. I have 2 bars of 4g and my data is not working at all.
Trouble Ticket submitted
Got off the phone with Tmo customer care. As I stated earlier, data is not working for our types of phones. This data issue does not only affect the Sensation, but other phones that have 4g data as well.
The rep gathered information like my IMEI and my address to record a trouble ticket. We even tried gsm only (2g) to see if data worked, and it did not. She thinks it is a compatability issue. Someone here probably *****ed about the 4g speed and climbed a tower to get a better speedtest reading lol....
The rep gave me a trouble ticket and said that she would call me back by Monday the latest in regards to an answer/resolution to this data issue. I also stated to her that others in other states are having similar issues, but the rep only was concerned about my area and my service in particular. Sorry I tried to get more of a word on, at least a national scale in regards to this issue.
Well I guess WIFI connection it is....
EPgoat said:
I live in El Paso, Tx and I started having this problem around 10 am. I have 2 bars of 4g and my data is not working at all.
Click to expand...
Click to collapse
Lol someone else from ep! 2 of my buddies also aren't getting any data there.
Sent from my HTC Sensation
I was reading about Data lags on the sensation but never noticed it on mine (Tmobile US) but I did notice that my "4G" speeds were incredibly slow and went through all the troubleshooting "Ciphering off/on radio off/on" "airplane mode on/off" "hard reset" "new sim card" ect.
Using the SpeedTest.Net App, I was getting about 1MB download and less than 1MB Upload. Sometimes I'd get 500KB Download. I called Tmobile Customer Service and they said that my current android plan "$35 Unlimited Data and Text" (even though my phone constantly shows 4G at the top) does not include 4G and I'd have to update to the new plan which includes 4G for $30 5GB Unlimited (wtf?) Data and $15 Unlimited Text"....so I changed it....2 hours later....
I'm still getting the same speed. <1MB Download <800KB Upload...
Any help guys? Did I pretty much just get ripped off? I'm on Tmobile US, in a 4G coverage area. --- What speeds are you guys getting?
Toeeknee said:
I was reading about Data lags on the sensation but never noticed it on mine (Tmobile US) but I did notice that my "4G" speeds were incredibly slow and went through all the troubleshooting "Ciphering off/on radio off/on" "airplane mode on/off" "hard reset" "new sim card" ect.
Using the SpeedTest.Net App, I was getting about 1MB download and less than 1MB Upload. Sometimes I'd get 500KB Download. I called Tmobile Customer Service and they said that my current android plan "$35 Unlimited Data and Text" (even though my phone constantly shows 4G at the top) does not include 4G and I'd have to update to the new plan which includes 4G for $30 5GB Unlimited (wtf?) Data and $15 Unlimited Text"....so I changed it....2 hours later....
I'm still getting the same speed. <1MB Download <800KB Upload...
Any help guys? Did I pretty much just get ripped off? I'm on Tmobile US, in a 4G coverage area. --- What speeds are you guys getting?
Click to expand...
Click to collapse
Did you go over your limit? They will throttle you if you go above the 2gb/5gb/10gb
I'm currently throttled and only getting .5mbps down. sucks but I got throttled one week before my new cycle so hopefully it will go back up next week
Nope. Got the phone last week and Its been slow like that since. I called tmobile to check and see and they said I was well below my usage.
You shouldn't have changed your plan. There might be something wrong with the phone or the area you live in.
That's what I asked them, I said what if it's the phone and not my data plan. I told her that Tech Support doesn't know what the problem is but they just think that the plan is old and that's why its not on 4G, I asked if I still get the same problem can I change my plan back to the grandfathered plan, The rep said that she had a problem like that before and she switched her plan and she got fast speeds but if it doesn't get resolved she will note the account so that "special accounts care" MIGHT switch me back to my old plan.
Still slow speeds.
The feature your taking about, $30 for the 5G data is a Required feature if your on an old plan. You can switch to the $79.99 even more plan and that gives you unlimited talk text and 2GB web each month. if you choose to remain on the old plan, the 5GB $30 plan is the data plan we can add in the store.
Sent from my HTC Sensation 4G using XDA App
My thing is, I had a plan for $35 Unlimited Data and Text but they said that doesn't support 4G so I changed the plan to $30 5GB and $15 Unlimited Text plan but the speeds are STILL the same.
I was wondering what everyone else's speed is and if I just got ripped off going into a new more expensive data plan yet receiving the same speed as my old cheaper plan.
It could be in the area your in, but just to be sure, go into your tmobile store and try speedtest while your there and also check the sensation they have in the store.
Sent from my HTC Sensation 4G using XDA App
good idea checking the speed on theirs. But as far as area wise, I don't think its that. I live in Garland, Texas but go out all over the place for fun. So I go to Dallas, Rockwall, Fort Worth, and all these big cities and still, slow speeds.
Sent from my HTC Sensation 4G using the XDA mobile application powered by Tapatalk
they lied to you.
I am getting 6mb down on the unlimited G1 plan. I did switch sim cards and used the one in the box, but did a web chat to activate so I encountered no BS.
Real sorry about that...
Seriously,
ask for a floor manager, then ask the floor manager for their supervisor, don't stop until you get you plan back.
I got unlimited loyalty minutes $69 for 2 lines and $30 for unlimited text and data. mine data tally never shows any usage, it just says unlimited, doesn't show an amount just 0% used.
I was on the phone for 3 hours though showing my backside a couple years ago.
I got lucky I think, maybe I just feel lucky and have the same deal as the rest of the customers who were around back in the voicestream days before the tmobile buyoiut;
point is though, be nice and cool but persistent and keep asking for managers and supervisors until you get your plan back.
also,
always ask them to place a note on your profile saying what ever they promise.
good luck
and I'm out...
I have a feeling it is something with your phone.
I'm on the grandfathered $25 unlimited Android Data plan (5GB of 4G) and below are speeds I've gotten with 3-4 bars of 4G.
I live about 25 minutes outside of Milwaukee, WI.
5.5 - 10 Mbps download and .6 - 2.2 Mbps Upload
Daddyroot said:
they lied to you.
I am getting 6mb down on the unlimited G1 plan. I did switch sim cards and used the one in the box, but did a web chat to activate so I encountered no BS.
Real sorry about that...
Seriously,
ask for a floor manager, then ask the floor manager for their supervisor, don't stop until you get you plan back.
I got unlimited loyalty minutes $69 for 2 lines and $30 for unlimited text and data. mine data tally never shows any usage, it just says unlimited, doesn't show an amount just 0% used.
I was on the phone for 3 hours though showing my backside a couple years ago.
I got lucky I think, maybe I just feel lucky and have the same deal as the rest of the customers who were around back in the voicestream days before the tmobile buyoiut;
point is though, be nice and cool but persistent and keep asking for managers and supervisors until you get your plan back.
also,
always ask them to place a note on your profile saying what ever they promise.
good luck
and I'm out...
Click to expand...
Click to collapse
Your unlimited loyalty plan is 5GB . Also, customer care can get you back on your old plan, the guy I'm quoting makes it seem like they are cutting diamonds lol.
Just call and tell the rep you speak to that your account was changed in error and you do not want your data plan changed. If you are questioning the phone, get it replaced.
Sent from my HTC Sensation 4G using XDA App
called tmobile again, talked to them and troubleshooted for about an hour, turning phone on and off, refreshing network ect. and still low speeds 600kbps download and 32 kbps upload. Asked if it could just be my phone and they said no. The tech is opening up a trouble shoot ticket, saying its probably a network error and I should wait up to 72 hours for a technician to come out to the area.
guess I'm waiting.
Sent from my HTC Sensation 4G using the XDA mobile application powered by Tapatalk
I will add to the confirmations that the plan or SIM doesn't matter. I use the $25 MyTouch 3g plan and I have an older "2g" SIM card in my Sensation. I average 6-7 Mbs bandwidth with max 10 Mbs seen so far.
digiholic said:
I will add to the confirmations that the plan or SIM doesn't matter. I use the $25 MyTouch 3g plan and I have an older "2g" SIM card in my Sensation. I average 6-7 Mbs bandwidth with max 10 Mbs seen so far.
Click to expand...
Click to collapse
I have to humbly disagree with you there...kinda.
I know some here have the same plan and situation you have and granted it works in your case, it is not really fair to say it works for all.
I came from a nexus one and simply changed my sim card over to the sensation on June 9. It worked fine until day 3. I think you have responded to a couple of my threads asking about the "android" vs grandfathered plans on the sensation but I do not recall what was said. Beside that, I was connected fine with my grandfathered data plan which I used with my old SE Xperia x1. It was called a 'smartphone' data plan, which cost 24.99/mo with 400 data texts. I have since replaced the sim that came with the box, made sure the IMEI's matched to their systems (which I think was the reason for the data cutoff) and now have a coded "android" plan.
From day 3, I have been on here asking people's opinions on, "data is data so our grandfathered plans should work no problem"....and to talking with tmobile cs, opening a trouble ticket because it came at the same time there was a problem outtage in my area (San Antonio, TX). I was told that the trouble ticket takes about 3 days to be addressed/resolved.
BUT on day 4 (day 2 of the trouble ticket), I called tmo cs again and got to the second level tech dept and had an in depth troubleshooting call with the extremely nice tech. Turned out she has an android device too so that helped things along.....The tech checked my trouble ticket but had a feeling that she could fix it so we agreed to go for the gusto. Upon tweaking the apn's and other settings, nothing worked even though I have the 4g icon up on my notification bar, just no data transfer. Before hanging up, I asked her about my grandfathered plan and was weary of getting the "suggested" android plans out there because there was nothing comparable to my grandfathered plan. She then went to her senior manager who is also nice and explained my situation. The rep came back to me and said I was right, the old grandfathered plans DO NOT work and any IMEI's that come back with incompatible data plans get disconnected.
So she and her manager saw that I was also a long time member of tmo for over 10 years and agreed to set me right and not have me pay more for a plan that I am getting less features on. The manager went and recoded my grandfathered plan to read Android instead of smartphone. (I am guessing this unlimited wording is 5gb and then throttles me but I am on wifi most of the time so it doesn't bother me) Two seconds later I got a sms from tmo welcoming to the android data plan.
About an hour later I found that my data was flowing again. So I must stress that even though your grandfathered plans may still work, do not be surprised if tmo disco's your data connection. You'll still make and receive calls, but data will be disco'ed.
But to the OP with slow data issues, have you changed the Sim card at all? I would advise against calling tmo and asking them to check the IMEI they have on file because I think that is what flagged my phone to begin with. And as for the data plan issue, you will need to come to grips with what works for you.
This may not be common, but I had to get a new SIM card for my N1 when they rolled out their HSDPA stuff locally I couldn't get any 3G at my apartment after they did; an updated/new SIM card fixed that issue.
As far as the plan, they tried to get me on the same gimmick; said that I should upgrade to the 4G plan etc etc...I politely refused it and im getting 6mbps here in Blue Bell, PA
kpjimmy said:
BUT on day 4 (day 2 of the trouble ticket), I called tmo cs again and got to the second level tech dept and had an in depth troubleshooting call with the extremely nice tech. Turned out she has an android device too so that helped things along.....The tech checked my trouble ticket but had a feeling that she could fix it so we agreed to go for the gusto. Upon tweaking the apn's and other settings, nothing worked even though I have the 4g icon up on my notification bar, just no data transfer. Before hanging up, I asked her about my grandfathered plan and was weary of getting the "suggested" android plans out there because there was nothing comparable to my grandfathered plan. She then went to her senior manager who is also nice and explained my situation. The rep came back to me and said I was right, the old grandfathered plans DO NOT work and any IMEI's that come back with incompatible data plans get disconnected.
Click to expand...
Click to collapse
Yeah they were trying to be nice & all, but seriously, Tmobile blocked all Sensation IMEIs that weren't on their newer plans to force you to "upgrade". It's not the CS reps fault though, but tmobile's & their wanting everyone on a tiered data plan. Your old plan was fine, even worked for a few days (like mine did) until tmobile flipped that lovely IMEI blocking switch.
Toeeknee said:
Nope. Got the phone last week and Its been slow like that since. I called tmobile to check and see and they said I was well below my usage.
Click to expand...
Click to collapse
Lets take a step back. What speeds were you seeing before with your old 3G phone? It's possible that you're just an area with slow speeds. If that's the case call and demand your old data plan back.
T-Mobile has done a lot of cleaning of data usage on their end.
Their new phones and systems are made with code that specifically disregard older data plan coding.
Basically this allows them to say that your old data coding is incompatible with the newer system they're using.
Just looking for you to pay more for less. ( T-Mobile loves AT&T )
Sent from my HTC Glacier using XDA Premium App
xnifex said:
Tmobile blocked all Sensation IMEIs that weren't on their newer plans to force you to "upgrade". It's not the CS reps fault though, but tmobile's & their wanting everyone on a tiered data plan. Your old plan was fine, even worked for a few days (like mine did) until tmobile flipped that lovely IMEI blocking switch.
Click to expand...
Click to collapse
I'm using a Sensation with an older Android plan ($24.99 + 400 Texts) and i'm also using a sim card from 2005. I have "4G" speeds. What everyone needs to realize is the technology is the same across the board. There is technically no such thing as 4G on the t-mobile network. If your old "3G" phone worked in your area, then your new "fake 4G" phone will work. If it doesn't then demand to talk to someone else until they fix it. T-mobile shouldn't be tricking anyone into upgrading to a 4G plan by saying it wont work, because that's 100% untrue. All t-mobile did was increase the bandwidth that their old cell-sites would operate at. If your device can handle the faster speeds then it will benefit from the bandwidth upgrade. If the device can't handle the extra bandwidth then it will connect at the fastest speed that it is physically capable of.
I can see T-Mobile's argument if their 4G was LTE or WiMax, but it's not. If T-Mobile wants to argue about 4G speeds then demand to keep your plan at 3G speeds. Their 3G devices would theoretically reach 7.2Mbs which i've only managed to beat once with this new phone, and that speed was 7.7Mbs.
Sorry for the long post. In short, don't give in and fight with them. They'll fix it. Keep escalating the issue until you reach their CIO if you have to.
I am in Houston, Zip code 77057
I need some help regarding data speed on my Sensation. I only get about 85 kbps download at my home. I have all 4 Bars and 4G logo all the time. But somehow I never get above 85 kbps. I have try all possible fix I could found on XDA (Thanks XDA) , like removing Plastic case I am using toggling ciphering, which seems to help lot of people here , but no go for me .
I have been in contact with TMO from last 3 days regarding this. i used my land line to call TMO so we can troubleshoot the issue on Sensation. Very first time I called TMO , She have me remove the battery and SIM card form the phone. At the same time she setup something in her system and asked me to put SIM, battery back and turn on the phone. When I turn on the phone again, I got amazing 3Mbps speed (at Home). I thought speed problem got resolved. But next morning it went back to 85 kbps.
I called 2nd time yesterday, this time I was on the phone for like 45 min, first she checked my data plan(I have unlimited data), the we checked on SIM card (I am using New SIM came with the Phone) but nothing worked. The she wrote a ticket for technician to go and check tower. She promised to call me next day. I also told her that previous Rep did something in TMO system which got me 3 Mbps speed. she told me that Previous rep must have fixed my Phone to a single Tower and when i left the area Phone lost the connection and picked up the nearest tower to my home. (useless solution)
Today I did not see any speed improvement, When TMO rep called I told her no Improvement and I am still on same Slow 85kbps (with 4 bars and 4G). she will have technician go one more time tomorrow and have technician call me directly.
This is so frustrating, I am tired of this thing. I like the sensation but lousy data speed is spoiling the fun. I am seriously considering leaving TMO.
Any thoughts ??
Check under menu,setting,wireless network,mobile network, network mode......what is selected?
Sent from my HTC Sensation 4G using XDA Premium App
joemm said:
Check under menu,setting,wireless network,mobile network, network mode......what is selected?
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
Both GSM/WCDMA. I did checked before i called TMO
Thanks
Have you tried selecting wcdma only? I am not sure if that will work or not but worth a shot. It kinda sounds like the network has your account/phone throttled as that is right around the speeds I get when I am. Keep calling tmobile, I know its a pain in the a$$ but it sounds like a problem on thier side. When I had a problem last week (no 4g service at all in my house) they tried to tell me I was not in a 4g area. I had to call back to get a different rep because the previous one just wasn't listening to what I was saying. They ended up having the completely wrong address that had them looking at towers 5 hrs away from me.
neoseal said:
Have you tried selecting wcdma only? I am not sure if that will work or not but worth a shot. It kinda sounds like the network has your account/phone throttled as that is right around the speeds I get when I am. Keep calling tmobile, I know its a pain in the a$$ but it sounds like a problem on thier side. When I had a problem last week (no 4g service at all in my house) they tried to tell me I was not in a 4g area. I had to call back to get a different rep because the previous one just wasn't listening to what I was saying. They ended up having the completely wrong address that had them looking at towers 5 hrs away from me.
Click to expand...
Click to collapse
HI
I did tried WCDMA only mode, No Signal both (Phone and data)at all when i use WCDMA. so thats not gonna work. well i am waiting for TMO to call me back today.
Thanks
I have the same problem here in Stockton Ca. The rep at tmo never got back to me after 1 week so i called back. Rep oppened another ticket and promised to get back to me within a couple of days... No call after 1 week. When I called the third time complaining they said they didn't call me back because the slow data was a software issue and had nothing to do with T-Mobile, so I should wait for an update from HTC. Then after mentioning I was thinking of switching to Verizon they switched me over to customer loyalty, who immediately offered to cancel my account for me. Where is this great customer service I hear about?
Sent from my HTC Sensation 4G using XDA App
missing2 said:
I have the same problem here in Stockton Ca. The rep at tmo never got back to me after 1 week so i called back. Rep oppened another ticket and promised to get back to me within a couple of days... No call after 1 week. When I called the third time complaining they said they didn't call me back because the slow data was a software issue and had nothing to do with T-Mobile, so I should wait for an update from HTC. Then after mentioning I was thinking of switching to Verizon they switched me over to customer loyalty, who immediately offered to cancel my account for me. Where is this great customer service I hear about?
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
When i call TMO, I always ask the person for his/her Rep ID #. this way i have something with me to follow up later. and if they open a trouble ticket, i also ask for Ticket #. thats how i was able to get TMO rep called me back to update me on my data Problem
Hey guys, I have an Inspire that I have unlocked, rooted, flashed cm7, and run on Straight Talk (ATT sim) all has been working great. Yesterday I installed Tweaker trying to get 3g instead of H+ (data had been working fine, just not 3g like I wanted). The app disabled wifi and verified internet connection, it was still on H+ but it was working, but some time after that I noticed that my data icon was gone. I was out of range for wifi, I checked the settings and mobile network was checked, I usually leave it unchecked unless I need mobile data. I reset my apns back to default, double checked that they were correct. I popped the sim out and stuck it in a go phone I have lying around and it shows a 3g icon, so I dont think Straight Talk is behind it. I called them and the girl said everything looks like it should be working from her end. I restored the stock rom I had backed up before the cm7 flash, still no data. I did another wipe and reloaded my backup from cm7 (everything worked on that backup), still no data. thinking maybe I fried the radio I updated it and the ril. Still no data. I dont know what to do now, ANY IDEAS?
From what I've heard, straight talk dropped at&t so that could explain your problem
Sent from my Inspire 4G using xda premium
I have heard that since the new phone unlocking law, ATT is not offering any more sim cards for use with straight talk. ST's website does not mention anything about this, or data dropping out or a change to apn settings because of this. When I first put my ST sim in the phone, before I initially updated my apn settings, I still had a 3g icon on the top of the phone. As of now, I have no data icon on the phone, and the 'mobile data' is checked. Like I said, I put the sim in a different phone and the 3g icon shows up, so it is getting connectivity on that phone, but there is no data connectivity on my Inspire 4g. Even with incorrect apn settings, it would still show connectivity, even though it will no authenticate. I am at a total loss here. What could be the problem with this phone?
Drop your losses of having a 45 a month dollar prepaid at&t plan on straight talk and switch to straight talk T-Mobile but I'm sure all you will get is 2g/edge or you could do what I'm doing. Paying 65 a month on at&t go phone plan with unlimited calls,text and 1gb data plan...I have 3g/4g service
Sent from my Desire HD using xda premium
I started off with a tmobile sim from Straight talk, and the coverage SUCKED! And you are right, the data was trash as well. I tried my sim in 2 other phones over the weekend and the 3g icon showed on both. Tried someone else's att sim in my phone and the 3g icon still did not show. For some reason this phone's data modem has taken a dump, I guess, I dont know what the problem is. That's why I came here...
I have no idea what i could be..wish i had the answer for you but i don't...I've personally never heard of that ordeal but sometimes a phones hardware can be faulty after some use...plenty of new phones that come out with hardware problems
Sent from my Inspire 4G using xda premium
Not sure what the problem is, but I just ordered another Inspire off of ebay. Hopefully that will fix this issue for me. I'll post how it goes for me with the new phone.
Good luck, if your having problems with no device.. You know where to come to
Sent from my Desire HD using xda premium
Well I got my new phone in and its the same result, NO DATA. I guess I hit my limit with Straight Talk. I called yesterday and talked to a lady, who said I would have to call her back from a different phone, because we may get disconnected while troubleshooting the phone. I told her I didnt have another phone, and asked if she could just call me back if we got disconnected. She said no, that they cannot do that, so I hung up on her. She called me right back to tell me that we had got disconnected and that I need to call back from a different line, lol. So I hung up on her again. My plan renews the first of every month so I think I'll wait until Monday to see if ST turns the data back on.
I'm running the Att straight talk sim with no problems.... Straight talk is throttling the hell out of people in high populated areas that use over 100mb a day and or over 2gb a month but as far as I know they just cut it to dial up speeds not off completely. They pay for a capped amount of data on the Att network therefor if it's reached Att gives straight talk a call saying ur using more then was paid for resulting in throttling. In my small town in South Dakota we don't have that problem because there only like 3 people here that use the sim card and the purchased data for are area is well over what we use I don't use more then 3gb a month but a friend of mine has been getting away with 10+gb a month. I also have a friend in another state that got throttled and took him around 10 calls to get his sim reset.
Sent from my Desire HD using xda app-developers app
bigtimemcc said:
Well I got my new phone in and its the same result, NO DATA. I guess I hit my limit with Straight Talk. I called yesterday and talked to a lady, who said I would have to call her back from a different phone, because we may get disconnected while troubleshooting the phone. I told her I didnt have another phone, and asked if she could just call me back if we got disconnected. She said no, that they cannot do that, so I hung up on her. She called me right back to tell me that we had got disconnected and that I need to call back from a different line, lol. So I hung up on her again. My plan renews the first of every month so I think I'll wait until Monday to see if ST turns the data back on.
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Are you using JB or ICS? Changing the rils can break data. Also have you tried updating to another radio?
Sent from my Inspire 4G using xda app-developers app
I have had my Nexus 5 since the beginning. I am on AT&T of course. I pulled the sim from my HTC One XL and put it into the 5. No problems. Up until this week I think. Speedtest will not go above 0.56Mbps. I am in Houston with plenty of LTE service. I check my At&T account and they have changed the logo above my phone number. It used to show Android HTC. So, I figure that Att has figured out that i am not using "their" phone. I call them up and they say that the IMEI's do not match. The tech guy was cool. He said he was trying to help me. That nothing was going to change. He did a few things but no dice. I wasnt sure if i was supposed to tell Att anything as they might ruin my chances at having good service with an unlocked phone. Anyway, i have restored my phone, changed APNs, and now I dont know what to do.
I don't know but just curious does your accrual signal say LTE?
I didn't tell att when I switched from an iPhone. LTE was still fine
Sent from my Nexus 5 using Tapatalk
Download tellinfo app. Then switch to edge. Once you'll see E sign switch back to LTE/GSM. Should help
Sent from my Nexus 5 using Tapatalk
I just gave them my IMEI number and it all worked fine. I have a grand fathered unlimited plan too that was unaffected. I think Google made sure their phone would work with at&t.
Sent from my Nexus 5 using xda app-developers app
I tried the Tellinfo app. What am I looking for? My signal strength is -106. It used to be around -85. I have tried the ATT PHONE APN and the ATT LTE PTA APN. Both are working the same. ATT is supposed to call back today. He said after resetting the phone, the last two efforts would be to send a new sim, and if that doesnt work, then its my phone. Now, I'm pretty sure it's not the phone. I also didnt have an option for Edge. THere was EvDo.
HOXnoo8 said:
I have had my Nexus 5 since the beginning. I am on AT&T of course. I pulled the sim from my HTC One XL and put it into the 5. No problems. Up until this week I think. Speedtest will not go above 0.56Mbps. I am in Houston with plenty of LTE service. I check my At&T account and they have changed the logo above my phone number. It used to show Android HTC. So, I figure that Att has figured out that i am not using "their" phone. I call them up and they say that the IMEI's do not match. The tech guy was cool. He said he was trying to help me. That nothing was going to change. He did a few things but no dice. I wasnt sure if i was supposed to tell Att anything as they might ruin my chances at having good service with an unlocked phone. Anyway, i have restored my phone, changed APNs, and now I dont know what to do.
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Endoran said:
I just gave them my IMEI number and it all worked fine. I have a grand fathered unlimited plan too that was unaffected. I think Google made sure their phone would work with at&t.
Sent from my Nexus 5 using xda app-developers app
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Well you do know if your on the Unlimited Data Plan on AT&T you get throttled down to about that speed after hitting 5GB .... .
Its probably data cap 5GB throttle city. It happened to me. I called ATT and they confirmed I was at 8GB for the month and had to wait till cycle flipped. After flip flying at "super fast" ATT speeds again.
Sent from my Nexus 5 using xda app-developers app
cybafro said:
Its probably data cap 5GB throttle city. It happened to me. I called ATT and they confirmed I was at 8GB for the month and had to wait till cycle flipped. After flip flying at "super fast" ATT speeds again.
Sent from my Nexus 5 using xda app-developers app
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You can always use the wap.cingular APN. Wont get LTE just 3G but you will be unthrottled Thats what I do! Which in my small town I get 10-11mbps down on 3G
hyelton said:
You can always use the wap.cingular APN. Wont get LTE just 3G but you will be unthrottled Thats what I do! Which in my small town I get 10-11mbps down on 3G
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I am on the Unlimited data plan. I didnt realize they would throttle me after 5mbs. I havent done any downloading of custom roms yet. I used to use data like crazy with my One XL and I never noticed any loss of data. I will try the cingular APN just for shiz. Thanks.
EDIT: I checked with ATT and yeah, my cycle ends either on the 7th or 8th and I have used about 6mb. So, fingers crossed for next week.
hyelton said:
You can always use the wap.cingular APN. Wont get LTE just 3G but you will be unthrottled Thats what I do! Which in my small town I get 10-11mbps down on 3G
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Thanks Dude! Just tried it out. Its no LTE but its way faster than the "throttler" :laugh:
Endoran said:
I just gave them my IMEI number and it all worked fine. I have a grand fathered unlimited plan too that was unaffected. I think Google made sure their phone would work with at&t.
Sent from my Nexus 5 using xda app-developers app
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You're lucky. I'm using my N5 on T-Mobile and I lost my grandfathered unlimited plan. I had no data (but emails and SMS worked ... strange). After a week of communications and testing tech support claimed that the N5 was not compatible with the grandfathered plan (it did show up in my account on the website as Unknown with unlimited data). After upgrading to a metered plan my service is excellent.
cybafro said:
Thanks Dude! Just tried it out. Its no LTE but its way faster than the "throttler" :laugh:
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Can you confirm what plan and rom you're on? I'm on unlimited lte plan and I USED to be able to do this but since switching to the Nexus 5 they won't even let me connect via wap.cingular on the nexus 5 (even on 3g). I have no problem doing this on my nexus 4 or my i9100 gsII, but either the nexus 5 or att has been blocking me since
hyelton said:
Well you do know if your on the Unlimited Data Plan on AT&T you get throttled down to about that speed after hitting 5GB .... .
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That's what T-Mobile does on its grandfathered plans after 4.5 GB and on its new metered plans after you exceed your plan limit. Great, huh?