No 4G or even 2G Data Connection(updated:Problem Solved See Post 49) - HTC Sensation

Turned off wifi to see if I could run a speedtest and found that data stopped working on the phone. Went to live chat with a tmo rep and they told me to upgrade to the new "android" plan. I told them data is data and they agreed but also mentioned that in the past 3 months they have been testing out 4g throughout the US and what happens is that the towers will see what data plan I am using and the type of phone and once they see the report back the towers will then disconnect me from receiving data because I do not have a "compatible" data plan.
Any thoughts?
My current set up is that running the phone test...(*#*#4636#*#*) I have the settings as WCDMA only and that matches the settings under the mobile network settings as well, with Enable always on mobile data checked on.
EDIT: Long story short, you need an "universal" plan or the stated android plans out right now. Any older non-android plans will eventually stop working when the IMEI's are checked with the data plan on file. However, be nice and the rep will work with you in getting you straight. For me, my data now works and no cost increase.

What data plan did you have?

I still have the unlimited data with 400 texts for 24.99/mo.
This worked for my N1 so I was wondering why this just stopped working?

same here in houston shows 4g but internet or gps dont work! WTF t-mobile

and also this worked with my mytouch and hd2 and was working with my sensation for a week now!!

I have the exact same problem, and this happened right after I received my message that my new month has started. I have the old Fav5 w/ 300 minutes, unlimited data and 400 text. Haven't called T-Mobile about it yet, because I first wanted to call and ask for the unlocking of my HD2.
They obviously want us to pay more for the 4G.

Ditto
Sent from my HTC Glacier using XDA App

I even paid full price for the phone, so I didn't have to change my plan. They told me at the store that I have 30 days to return the phone, with a $50 charge if I do return it.

kpjimmy said:
I still have the unlimited data with 400 texts for 24.99/mo.
This worked for my N1 so I was wondering why this just stopped working?
Click to expand...
Click to collapse
I have the same plan.
G1 myFaves 300 + unlimited data/400 texts.
I ordered my phone through Amazon and it made me switch plans though... Arrives on Tuesday.
Has anyone been able to keep their old unlimited data plan and still have the Sensation work?
So far it seems like a 100% certainty it's not possible.

I'm thinking it's a data outage. I'm in Phoenix & rocking the old school Total Internet plan & some buddies are in El Paso, TX & all of our data isn't working. 1 since this morning & mine for the last 30 minutes.

Paul22000 said:
I have the same plan.
G1 myFaves 300 + unlimited data/400 texts.
I ordered my phone through Amazon and it made me switch plans though... Arrives on Tuesday.
Has anyone been able to keep their old unlimited data plan and still have the Sensation work?
So far it seems like a 100% certainty it's not possible.
Click to expand...
Click to collapse
Yes I was able to keep my $25 unlimited android plan from the G1 days. I had data issues at first. I did a factory reset and changed my phone on mytmobile.com to the sensation. My data has worked perfectly since.
I'm not sure if it was the reset, changing my phone to the sensation, or both.
I would suggest trying that if you have problems.
Just like the OP I had no problems with my N1 either.

El Daddy said:
Yes I was able to keep my $25 unlimited android plan from the G1 days. I had data issues at first. I did a factory reset and changed my phone on mytmobile.com to the sensation. My data has worked perfectly since.
I'm not sure if it was the reset, changing my phone to the sensation, or both.
I would suggest trying that if you have problems.
Just like the OP I had no problems with my N1 either.
Click to expand...
Click to collapse
Good to know. I'll try both. Thanks

xnifex said:
I'm thinking it's a data outage. I'm in Phoenix & rocking the old school Total Internet plan & some buddies are in El Paso, TX & all of our data isn't working. 1 since this morning & mine for the last 30 minutes.
Click to expand...
Click to collapse
yeah im thinking same thing too since im in phoenix also and i havent had any data all morning even though i have full bars and the 4g sign with both arrows

Thank you all for reporting! While I was on live chat with tmo that rep said there as no reports in my area. But seems like everyone here has issues connecting to data. Phone works and I can call out, but data is a no go for me.

kpjimmy said:
Thank you all for reporting! While I was on live chat with tmo that rep said there as no reports in my area. But seems like everyone here has issues connecting to data. Phone works and I can call out, but data is a no go for me.
Click to expand...
Click to collapse
there has to be something wrong. there are a lot on here that are complaining about it. they must have done something!

I'm in Minnesota and 4G was working fine yesterday and now the 4G does not work had same problem with my HD2 with android.
Sent from my HTC Sensation 4G using XDA App

On the phone with customer care
Automated system stated there is a problem with data in my area. I am going to speak with a rep to see if they have any additional information.

I live in El Paso, Tx and I started having this problem around 10 am. I have 2 bars of 4g and my data is not working at all.

Trouble Ticket submitted
Got off the phone with Tmo customer care. As I stated earlier, data is not working for our types of phones. This data issue does not only affect the Sensation, but other phones that have 4g data as well.
The rep gathered information like my IMEI and my address to record a trouble ticket. We even tried gsm only (2g) to see if data worked, and it did not. She thinks it is a compatability issue. Someone here probably *****ed about the 4g speed and climbed a tower to get a better speedtest reading lol....
The rep gave me a trouble ticket and said that she would call me back by Monday the latest in regards to an answer/resolution to this data issue. I also stated to her that others in other states are having similar issues, but the rep only was concerned about my area and my service in particular. Sorry I tried to get more of a word on, at least a national scale in regards to this issue.
Well I guess WIFI connection it is....

EPgoat said:
I live in El Paso, Tx and I started having this problem around 10 am. I have 2 bars of 4g and my data is not working at all.
Click to expand...
Click to collapse
Lol someone else from ep! 2 of my buddies also aren't getting any data there.
Sent from my HTC Sensation

Related

Avoid buying a data plan on AT&T?

I'm thinking about upgrading to the HTC Inspire. I don't want to get a data plan because I get wifi 90% of the day (at home and on campus).
My dad is the only person in our family plan who has a data plan. Can he use my upgrade to purchase the Inspire for his line and then switch SIM cards with me? Will he still be able to use his own upgrade for himself in the near future?
I read that AT&T can detect which phone people are using by IMEI. However I've used my Nokia E71 for the past year (upgraded online without a data plan, don't know why it didn't force me) and have been using an iPhone 3G (not mine initially) for a couple of months with no data plan and haven't been caught yet.
I've been doing exactly that for years, no problems yet and I hope to do the same thing with Inspire when my upgrade is available next month.
Inspire 4G is AT&T branded phone. They have all the IMEI numbers. E71 unlocked is non branded one so you can go unnoticed w/o a data plan.
Rest assured Inspire will popup as a smart phone and you will be upgraded.
Will we have to go to an AT&T store in person so my dad can use my upgrade or can we do this online somehow?
@metaldood, Sorry, I meant E71x, the AT&T branded version of the E71.
There's always a chance that AT&T will find out and force a data plan on me, but I'll try hide for as long as I can. B)
metaldood said:
Rest assured Inspire will popup as a smart phone and you will be upgraded.
Click to expand...
Click to collapse
That's what everybody said would happen to my Tilt 2 a couple years ago, hasn't happened yet.
RacerX10 said:
That's what everybody said would happen to my Tilt 2 a couple years ago, hasn't happened yet.
Click to expand...
Click to collapse
Must be nice. I installed my sim card, turned on the phone and went to At&t's site to see that it had already updated my phone on there. That of course doesn't mean it was completely updated in their system yet.
I went from an HTC Fuze (AT&T branded) to a Motorola Milestone (Telus), without any problems, and AT&T never noticed... within about 5 minutes of putting my 3G sim into the Inspire 4G, my (3G) data plan was gone from my account... this after it was re-added by the sales rep.
They don't seem to care if you switch one 3G device for another, but they seem to be policing the 4G phones pretty hard.
Note that after a discussion with the sales rep, he was able to re-add my unlimited data plan as a "4G unlimited data plan".
So, if you do nothing and just hook up the Inspire with your existing sim, chances are you'll be exactly where you want to be-- You'll have voice, and no mobile data (wi-fi still works, though).
If you want to use someone else's data plan (and sim), they'll have to get an AT&T rep to change their plan from "3G only" to "4G compatible", which does seem to be backwards compatible... ie, I can use my sim in my old Milestone no problem.
ufgrat said:
If you want to use someone else's data plan (and sim), they'll have to get an AT&T rep to change their plan from "3G only" to "4G compatible", which does seem to be backwards compatible... ie, I can use my sim in my old Milestone no problem.
Click to expand...
Click to collapse
I've noticed this also. I got my inspire on my wife's upgrade and they changed her line to the 4g unlimited. No problems with it on her cappy. Even though the site had changed my phone from a iphone to the inspire right away I still had the iphone unlimited data plan. (I really should've got a screen cap of that). Was interesting seeing the inspire pic and a message saying that I had to have the iphone unlimited plan with my phone.
AT&T will notice and put the data plan on your account. It started sometime in the past year where you couldn't have a smart phone without the data plan. I had a BB curve that I could use without data because I had it before they required data.
Sent from my Desire HD using XDA App
RacerX10 said:
That's what everybody said would happen to my Tilt 2 a couple years ago, hasn't happened yet.
Click to expand...
Click to collapse
If you disabled your data before September 2009 (IIRC) then you're grandfathered into data block. Only the phones purchased/activaed after that date require a mandatory data plan.
ufgrat said:
So, if you do nothing and just hook up the Inspire with your existing sim, chances are you'll be exactly where you want to be-- You'll have voice, and no mobile data (wi-fi still works, though).
Click to expand...
Click to collapse
So wait if I pop in my Dumbphone sim with unlimited plan , I can still keep it?

To all those having data stalling/hanging/loss...

To all of you having problems with your data stalling out during use, try calling into T-Mobile and make sure they have your correct IMEI code for your device. I called in and updated the IMEI for sister HTC Sensation and the data did not cut out for the 20 minutes I ran the speedtest.net app. The majority of the time it would hang within 2 or 3 minutes of rebooting the phone. I will post back later in this thread for further feedback on if this fixes the problem.
If you call in and discover that you have the wrong IMEI code listed with T-Mobile for your device and you have been having this data issue, please reply back to this thread commenting on this possible "fix".
DEBUGGING GUIDE
1. Verify T-Mobile has your correct IMEI Number
2. Verify T-Mobile has the correct data plan for the Sensation
3. Verify your SIM card is a newer generation SIM for 3G/4G
After making these 3 changes, specifically number 1, data connection has been much more reliable.
all4degame said:
To all of you having problems with your data stalling out during use, try calling into T-Mobile and make sure they have your correct IMEI code for your device. I called in and updated the IMEI for sister HTC Sensation and the data did not cut out for the 20 minutes I ran the speedtest.net app. The majority of the time it would hang within 2 or 3 minutes of rebooting the phone. I will post back later in this thread for further feedback on if this fixes the problem.
If you call in and discover that you have the wrong IMEI code listed with T-Mobile for your device and you have been having this data issue, please reply back to this thread commenting on this possible "fix".
Click to expand...
Click to collapse
If anyone else confirms this works, Ill try it. Im returning this phone so i cant call yet till i get a replacement.
I can confirm this worked for my Vibrant and my G2X. Some T-Mobile reps will say it doesn't matter but it seems like the ones that know what there talking about will say it does matter. With both my Vibrant and G2X, my data worked immediately fallowing a reboot after they added the IMEI to my account.
I switch between T-Mobile phones all the time and never have any data slow down issues. I switch between a MyTouch 4G and my Nexus One, both phones are rooted and both are getting over 5.5 mg download on average in the middle of the day. The MyTouch 4G goes up over 7 mb and the Nexus One usually peeks at about 6.5 mb. The upload speeds are very stable at about 1.6 mb. I never gave my IMEI # to T-Mobile. Just thought I would throw that out there.
I was told that they need to have the correct IMEI code to help them register the phone on the network. So far so good from here....
vinnyjr said:
I switch between T-Mobile phones all the time and never have any data slow down issues. I switch between a MyTouch 4G and my Nexus One, both phones are rooted and both are getting over 5.5 mg download on average in the middle of the day. The MyTouch 4G goes up over 7 mb and the Nexus One usually peeks at about 6.5 mb. The upload speeds are very stable at about 1.6 mb. I never gave my IMEI # to T-Mobile. Just thought I would throw that out there.
Click to expand...
Click to collapse
I think it depends on where you live, what towers your connecting to and what device your using. There is no other explanation as to why my last two devices worked flawlessly after giving them my IMEI#. It's definitely not a coincidence.
Those who want the true answer just keep calling T-Mobile tech support until you find someone who knows what there talking about. (You know what I mean)
My data seems to be working good now since I switch my smartphone data plan to android data plan. I cane from an hd2. Maybe some of the issue came from not having the right data plan.
Sent from my HTC Sensation 4G using XDA Premium App
FWIW... Through T-Mobile's online customer service chat tool I had them update my IMEI number. Data connection appears more reliable than before.
Sent from my HTC Sensation 4G using Tapatalk
I can confirm that this was the issue with my data connection. I had the mytouch 4g which requires the specific myTouch data plan. Once I switched it to the regular data plan my data has been stable and fast.
Sent from my HTC Sensation 4G using XDA Premium App
I've never had any problem using any device with my T-Mobile SIM and data. The T-Mobile system still shows me as having a MyTouch 3g. I've used an HD2, G2, and the Sensation without updating any IMEI information with T-Mobile. Always got great HSDPA/HSPA speeds. This is also using my old $25 MyTouch 3g plan. The data plan shouldn't matter with device or speeds. It might only matter with soft capping. My plan has NO cap.
Just my two cents. Zero connectivity issues with my Sensation and not updating the IMEI.
I contacted T-Mobile and had them verify my IMEI and SIM card numbers were correct. Things ran great for about 10 minutes, and just before I was ready to proclaim the issue fixed...it's back.
This didn't resolve the issue for me, but it doesn't hurt to make sure everything in their system is correct anyway.
im having data issues.. haven't tried the IMEI supposed fix but i also have a sim card thats over 7 years old.. could that really be an issue??
edit: called tmobile.. they checked my imei.. it was correct.. they then told me to get a new sim card just in case because my sim is reallllllly old.. the tech then disconnected my phone from the tower and i left it off with the battery out for about 15 min while i showered.. put it together and turned it on getting 10 consecutive speedtest runs without problems.. hopefully it works.. i will be getting a new sim card too just in case..
they also said chicago was working on their towers for the past 2 days but everything is up and running today.
exc4lib3r said:
im having data issues.. haven't tried the IMEI supposed fix but i also have a sim card thats over 7 years old.. could that really be an issue??
Click to expand...
Click to collapse
It could fix it, but at the same time it could not. Its a free fix since your Sensation came with a SIM card, so why not? All it takes is a call to T-Mobile and 10 minutes of your time. Might as well minimize your point of failures.
all4degame said:
It could fix it, but at the same time it could not. Its a free fix since your Sensation came with a SIM card, so why not? All it takes is a call to T-Mobile and 10 minutes of your time. Might as well minimize your point of failures.
Click to expand...
Click to collapse
I had terrible issues with my "4G" hanging. It would fail nearly every time. My sim was from 2008. I grabbed the new sim that came with the sensation and headed to a T-mobile store. They switched over my number to the new sim and for the last 3 hours I haven't had the hang happen once.
Hopefully it fixed the issue!
Edit: issue is back. New sim did not fix the problem!
I just called Tmobile- sure enough there is a specific data plan for the MT4G, and they've switched mine to the Android plan.
They also said that having the Sensation, and being on the MT4G data plan, would cause problems.
Hope this helps......
My sister said in the past 20 hours, data has been significantly more reliable. She said she had minor sluggishness, but I can attribute that to network slowdown in our area. Happens to my sgs too.
Sent from my SGH-T959 using XDA Premium App
I've had no problems as well I still have the same data plan since the g1, then hd2 now sensation I still only pay 25 dollars for unlimited data no cap as well
Sent from my HTC Sensation 4G using XDA App
Tmobile has switched sims for me, verified IMEI, reconnected me to the network, and switched data plans. I am STILL having data stall/hang issues.
I also have a myTouch4g and I do not experience this in this area at all.
I have 1 week left of buyer remorse I might have to return this device.
I got to play with my sisters HTC earlier this even, although the data does not completely cut out, its gets very slow network speeds at times. I used the speedtest.net app and it was getting 2G speeds with a 4G icon. Looks like this phone might be going back to the store soon.
That's me using the old internet2 apn.. Almost twice as fast and less connection issues.. Going to tmobile tomorrow for new sim.. So I'll keep ya posted..
Sent from my HTC Sensation 4G using XDA App

Grandfathered Plan no 4G, New Plan 4G... WTF?

I was reading about Data lags on the sensation but never noticed it on mine (Tmobile US) but I did notice that my "4G" speeds were incredibly slow and went through all the troubleshooting "Ciphering off/on radio off/on" "airplane mode on/off" "hard reset" "new sim card" ect.
Using the SpeedTest.Net App, I was getting about 1MB download and less than 1MB Upload. Sometimes I'd get 500KB Download. I called Tmobile Customer Service and they said that my current android plan "$35 Unlimited Data and Text" (even though my phone constantly shows 4G at the top) does not include 4G and I'd have to update to the new plan which includes 4G for $30 5GB Unlimited (wtf?) Data and $15 Unlimited Text"....so I changed it....2 hours later....
I'm still getting the same speed. <1MB Download <800KB Upload...
Any help guys? Did I pretty much just get ripped off? I'm on Tmobile US, in a 4G coverage area. --- What speeds are you guys getting?
Toeeknee said:
I was reading about Data lags on the sensation but never noticed it on mine (Tmobile US) but I did notice that my "4G" speeds were incredibly slow and went through all the troubleshooting "Ciphering off/on radio off/on" "airplane mode on/off" "hard reset" "new sim card" ect.
Using the SpeedTest.Net App, I was getting about 1MB download and less than 1MB Upload. Sometimes I'd get 500KB Download. I called Tmobile Customer Service and they said that my current android plan "$35 Unlimited Data and Text" (even though my phone constantly shows 4G at the top) does not include 4G and I'd have to update to the new plan which includes 4G for $30 5GB Unlimited (wtf?) Data and $15 Unlimited Text"....so I changed it....2 hours later....
I'm still getting the same speed. <1MB Download <800KB Upload...
Any help guys? Did I pretty much just get ripped off? I'm on Tmobile US, in a 4G coverage area. --- What speeds are you guys getting?
Click to expand...
Click to collapse
Did you go over your limit? They will throttle you if you go above the 2gb/5gb/10gb
I'm currently throttled and only getting .5mbps down. sucks but I got throttled one week before my new cycle so hopefully it will go back up next week
Nope. Got the phone last week and Its been slow like that since. I called tmobile to check and see and they said I was well below my usage.
You shouldn't have changed your plan. There might be something wrong with the phone or the area you live in.
That's what I asked them, I said what if it's the phone and not my data plan. I told her that Tech Support doesn't know what the problem is but they just think that the plan is old and that's why its not on 4G, I asked if I still get the same problem can I change my plan back to the grandfathered plan, The rep said that she had a problem like that before and she switched her plan and she got fast speeds but if it doesn't get resolved she will note the account so that "special accounts care" MIGHT switch me back to my old plan.
Still slow speeds.
The feature your taking about, $30 for the 5G data is a Required feature if your on an old plan. You can switch to the $79.99 even more plan and that gives you unlimited talk text and 2GB web each month. if you choose to remain on the old plan, the 5GB $30 plan is the data plan we can add in the store.
Sent from my HTC Sensation 4G using XDA App
My thing is, I had a plan for $35 Unlimited Data and Text but they said that doesn't support 4G so I changed the plan to $30 5GB and $15 Unlimited Text plan but the speeds are STILL the same.
I was wondering what everyone else's speed is and if I just got ripped off going into a new more expensive data plan yet receiving the same speed as my old cheaper plan.
It could be in the area your in, but just to be sure, go into your tmobile store and try speedtest while your there and also check the sensation they have in the store.
Sent from my HTC Sensation 4G using XDA App
good idea checking the speed on theirs. But as far as area wise, I don't think its that. I live in Garland, Texas but go out all over the place for fun. So I go to Dallas, Rockwall, Fort Worth, and all these big cities and still, slow speeds.
Sent from my HTC Sensation 4G using the XDA mobile application powered by Tapatalk
they lied to you.
I am getting 6mb down on the unlimited G1 plan. I did switch sim cards and used the one in the box, but did a web chat to activate so I encountered no BS.
Real sorry about that...
Seriously,
ask for a floor manager, then ask the floor manager for their supervisor, don't stop until you get you plan back.
I got unlimited loyalty minutes $69 for 2 lines and $30 for unlimited text and data. mine data tally never shows any usage, it just says unlimited, doesn't show an amount just 0% used.
I was on the phone for 3 hours though showing my backside a couple years ago.
I got lucky I think, maybe I just feel lucky and have the same deal as the rest of the customers who were around back in the voicestream days before the tmobile buyoiut;
point is though, be nice and cool but persistent and keep asking for managers and supervisors until you get your plan back.
also,
always ask them to place a note on your profile saying what ever they promise.
good luck
and I'm out...
I have a feeling it is something with your phone.
I'm on the grandfathered $25 unlimited Android Data plan (5GB of 4G) and below are speeds I've gotten with 3-4 bars of 4G.
I live about 25 minutes outside of Milwaukee, WI.
5.5 - 10 Mbps download and .6 - 2.2 Mbps Upload
Daddyroot said:
they lied to you.
I am getting 6mb down on the unlimited G1 plan. I did switch sim cards and used the one in the box, but did a web chat to activate so I encountered no BS.
Real sorry about that...
Seriously,
ask for a floor manager, then ask the floor manager for their supervisor, don't stop until you get you plan back.
I got unlimited loyalty minutes $69 for 2 lines and $30 for unlimited text and data. mine data tally never shows any usage, it just says unlimited, doesn't show an amount just 0% used.
I was on the phone for 3 hours though showing my backside a couple years ago.
I got lucky I think, maybe I just feel lucky and have the same deal as the rest of the customers who were around back in the voicestream days before the tmobile buyoiut;
point is though, be nice and cool but persistent and keep asking for managers and supervisors until you get your plan back.
also,
always ask them to place a note on your profile saying what ever they promise.
good luck
and I'm out...
Click to expand...
Click to collapse
Your unlimited loyalty plan is 5GB . Also, customer care can get you back on your old plan, the guy I'm quoting makes it seem like they are cutting diamonds lol.
Just call and tell the rep you speak to that your account was changed in error and you do not want your data plan changed. If you are questioning the phone, get it replaced.
Sent from my HTC Sensation 4G using XDA App
called tmobile again, talked to them and troubleshooted for about an hour, turning phone on and off, refreshing network ect. and still low speeds 600kbps download and 32 kbps upload. Asked if it could just be my phone and they said no. The tech is opening up a trouble shoot ticket, saying its probably a network error and I should wait up to 72 hours for a technician to come out to the area.
guess I'm waiting.
Sent from my HTC Sensation 4G using the XDA mobile application powered by Tapatalk
I will add to the confirmations that the plan or SIM doesn't matter. I use the $25 MyTouch 3g plan and I have an older "2g" SIM card in my Sensation. I average 6-7 Mbs bandwidth with max 10 Mbs seen so far.
digiholic said:
I will add to the confirmations that the plan or SIM doesn't matter. I use the $25 MyTouch 3g plan and I have an older "2g" SIM card in my Sensation. I average 6-7 Mbs bandwidth with max 10 Mbs seen so far.
Click to expand...
Click to collapse
I have to humbly disagree with you there...kinda.
I know some here have the same plan and situation you have and granted it works in your case, it is not really fair to say it works for all.
I came from a nexus one and simply changed my sim card over to the sensation on June 9. It worked fine until day 3. I think you have responded to a couple of my threads asking about the "android" vs grandfathered plans on the sensation but I do not recall what was said. Beside that, I was connected fine with my grandfathered data plan which I used with my old SE Xperia x1. It was called a 'smartphone' data plan, which cost 24.99/mo with 400 data texts. I have since replaced the sim that came with the box, made sure the IMEI's matched to their systems (which I think was the reason for the data cutoff) and now have a coded "android" plan.
From day 3, I have been on here asking people's opinions on, "data is data so our grandfathered plans should work no problem"....and to talking with tmobile cs, opening a trouble ticket because it came at the same time there was a problem outtage in my area (San Antonio, TX). I was told that the trouble ticket takes about 3 days to be addressed/resolved.
BUT on day 4 (day 2 of the trouble ticket), I called tmo cs again and got to the second level tech dept and had an in depth troubleshooting call with the extremely nice tech. Turned out she has an android device too so that helped things along.....The tech checked my trouble ticket but had a feeling that she could fix it so we agreed to go for the gusto. Upon tweaking the apn's and other settings, nothing worked even though I have the 4g icon up on my notification bar, just no data transfer. Before hanging up, I asked her about my grandfathered plan and was weary of getting the "suggested" android plans out there because there was nothing comparable to my grandfathered plan. She then went to her senior manager who is also nice and explained my situation. The rep came back to me and said I was right, the old grandfathered plans DO NOT work and any IMEI's that come back with incompatible data plans get disconnected.
So she and her manager saw that I was also a long time member of tmo for over 10 years and agreed to set me right and not have me pay more for a plan that I am getting less features on. The manager went and recoded my grandfathered plan to read Android instead of smartphone. (I am guessing this unlimited wording is 5gb and then throttles me but I am on wifi most of the time so it doesn't bother me) Two seconds later I got a sms from tmo welcoming to the android data plan.
About an hour later I found that my data was flowing again. So I must stress that even though your grandfathered plans may still work, do not be surprised if tmo disco's your data connection. You'll still make and receive calls, but data will be disco'ed.
But to the OP with slow data issues, have you changed the Sim card at all? I would advise against calling tmo and asking them to check the IMEI they have on file because I think that is what flagged my phone to begin with. And as for the data plan issue, you will need to come to grips with what works for you.
This may not be common, but I had to get a new SIM card for my N1 when they rolled out their HSDPA stuff locally I couldn't get any 3G at my apartment after they did; an updated/new SIM card fixed that issue.
As far as the plan, they tried to get me on the same gimmick; said that I should upgrade to the 4G plan etc etc...I politely refused it and im getting 6mbps here in Blue Bell, PA
kpjimmy said:
BUT on day 4 (day 2 of the trouble ticket), I called tmo cs again and got to the second level tech dept and had an in depth troubleshooting call with the extremely nice tech. Turned out she has an android device too so that helped things along.....The tech checked my trouble ticket but had a feeling that she could fix it so we agreed to go for the gusto. Upon tweaking the apn's and other settings, nothing worked even though I have the 4g icon up on my notification bar, just no data transfer. Before hanging up, I asked her about my grandfathered plan and was weary of getting the "suggested" android plans out there because there was nothing comparable to my grandfathered plan. She then went to her senior manager who is also nice and explained my situation. The rep came back to me and said I was right, the old grandfathered plans DO NOT work and any IMEI's that come back with incompatible data plans get disconnected.
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Click to collapse
Yeah they were trying to be nice & all, but seriously, Tmobile blocked all Sensation IMEIs that weren't on their newer plans to force you to "upgrade". It's not the CS reps fault though, but tmobile's & their wanting everyone on a tiered data plan. Your old plan was fine, even worked for a few days (like mine did) until tmobile flipped that lovely IMEI blocking switch.
Toeeknee said:
Nope. Got the phone last week and Its been slow like that since. I called tmobile to check and see and they said I was well below my usage.
Click to expand...
Click to collapse
Lets take a step back. What speeds were you seeing before with your old 3G phone? It's possible that you're just an area with slow speeds. If that's the case call and demand your old data plan back.
T-Mobile has done a lot of cleaning of data usage on their end.
Their new phones and systems are made with code that specifically disregard older data plan coding.
Basically this allows them to say that your old data coding is incompatible with the newer system they're using.
Just looking for you to pay more for less. ( T-Mobile loves AT&T )
Sent from my HTC Glacier using XDA Premium App
xnifex said:
Tmobile blocked all Sensation IMEIs that weren't on their newer plans to force you to "upgrade". It's not the CS reps fault though, but tmobile's & their wanting everyone on a tiered data plan. Your old plan was fine, even worked for a few days (like mine did) until tmobile flipped that lovely IMEI blocking switch.
Click to expand...
Click to collapse
I'm using a Sensation with an older Android plan ($24.99 + 400 Texts) and i'm also using a sim card from 2005. I have "4G" speeds. What everyone needs to realize is the technology is the same across the board. There is technically no such thing as 4G on the t-mobile network. If your old "3G" phone worked in your area, then your new "fake 4G" phone will work. If it doesn't then demand to talk to someone else until they fix it. T-mobile shouldn't be tricking anyone into upgrading to a 4G plan by saying it wont work, because that's 100% untrue. All t-mobile did was increase the bandwidth that their old cell-sites would operate at. If your device can handle the faster speeds then it will benefit from the bandwidth upgrade. If the device can't handle the extra bandwidth then it will connect at the fastest speed that it is physically capable of.
I can see T-Mobile's argument if their 4G was LTE or WiMax, but it's not. If T-Mobile wants to argue about 4G speeds then demand to keep your plan at 3G speeds. Their 3G devices would theoretically reach 7.2Mbs which i've only managed to beat once with this new phone, and that speed was 7.7Mbs.
Sorry for the long post. In short, don't give in and fight with them. They'll fix it. Keep escalating the issue until you reach their CIO if you have to.

3G to 4G issue and ?

History:
Company issued BB Curve 3g
Bought my own Captivate, took SIM from BB and put into Captivate. Voice and DATA work great. Now I have a nice phone that work pays for
Yesterday I bought an Infuse, took 3g SIM from cappy and put in it. Voice calling works NO data though.
Go to AT&T cust center this morning and they replace the sim with a new 4g one. Still NO DATA. Put the new 4g sim in the cap everything works fine - in Infuse only voice but no data which means no email = can't use for work & out a lot of money.
Does anyone know a fix for this or even why it's happening ? Will rooting it fix it ?
Yes, they have to switch you to a 4g plan in the system, your features and cost will still be the same but you will have "4g data plan". I know because I had the same issue. They had to enter my imei number into the system and then make the switch. It works in the captivate because that's a 3g device.
infuse 4g "a lot a screen real estate"
Which means I'm screwed because my IT people would not authorize that to be done as I am only allowed to use a BB or Iphone. Neither do I like. They were quite pissed when I told them I removed the sim from my BB. So no way to use the new Infuse. Not going to make the wife happy considering I shelled out cash for it last night.
Just curious, did you actually check to make sure 'packet data' was enabled in wireless settings under mobile networks?
That's the probable cause, you shouldn't need to change your data plan if coming from a captivate
Sent from my SAMSUNG-SGH-I997 using XDA App
yep. Everything is checked. Its a 4g issue and my company won't authorize attaching my blackbery data plan to the iemi of the new infuse because we aren't allowed to used android devices
scottcwhite said:
yep. Everything is checked. Its a 4g issue and my company won't authorize attaching my blackbery data plan to the iemi of the new infuse because we aren't allowed to used android devices
Click to expand...
Click to collapse
Ugh, that's stupid
Sent from my SAMSUNG-SGH-I997 using XDA App
its not that you need a "4g plan" its some network protocol they have to change. its actually the same one that the iphone uses. the guy in the att store showed me. i was making sure they would not touch my plan. no way im getting rid of my unlimited data.
The Jack of Clubs said:
its not that you need a "4g plan" its some network protocol they have to change. its actually the same one that the iphone uses. the guy in the att store showed me. i was making sure they would not touch my plan. no way im getting rid of my unlimited data.
Click to expand...
Click to collapse
He needs the 4g plan because when they enter the imei of the infuse, the Rep can't proceed unless they select the appropriate 4g plan, trust me I spent almost 2 hrs on the phone with ATT last week before they finally figured it out. He will still have the same features he has now but they need to select "4g".
infuse 4g "a lot a screen real estate"
Yup, I had the same issue, upgrade from cappy to infuse - DATA not working with the 3G sim. I had to activate the 4G sim came with the phone - NO DATA connectivity until the att technical support had set me up for "4G plan" and IMEI should be set for that. Then got the DATA working like a breeze. All happened in 10 mins.
I've switched back and forth between an iPhone 3g, Samsung Vibrant, Motorola Atrix and the Samsung Infuse with the same sim card and I've never had any of the issues that you all are having.
I get voice, text and data flawlessly with any of the phones, without the need to change my plan. Just because you may be on a 3G plan shouldn't hinder you from being able to use data on your Infuse. Unless you've somehow come across some kind of fluke, I would start looking at something else as the problem rather than what they have your plan designated as.
I concur with everyone above. Same exact plan on the surface, so your IT guys wouldn't even know, but the plan code is different....
You actually have to own or be authorized to make plan modifications in order to even switch the plans. If its through your company, I don't think they would put you on the account as an authorized person to change plans...
BUT you can always try.... sorry....
ZeroIsntTheHero said:
I've switched back and forth between an iPhone 3g, Samsung Vibrant, Motorola Atrix and the Samsung Infuse with the same sim card and I've never had any of the issues that you all are having.
I get voice, text and data flawlessly with any of the phones, without the need to change my plan. Just because you may be on a 3G plan shouldn't hinder you from being able to use data on your Infuse. Unless you've somehow come across some kind of fluke, I would start looking at something else as the problem rather than what they have your plan designated as.
Click to expand...
Click to collapse
its not so much the plan as the fact that my company won't allow the current plan to be tied to the new infuse. I'll post the email exchange I had with my company in a bit.
slider2828 said:
I concur with everyone above. Same exact plan on the surface, so your IT guys wouldn't even know, but the plan code is different....
You actually have to own or be authorized to make plan modifications in order to even switch the plans. If its through your company, I don't think they would put you on the account as an authorized person to change plans...
BUT you can always try.... sorry....
Click to expand...
Click to collapse
That be the case. So I'm stuck with the captivate which is better than my company policy of BB or Iphone only.
So if anyone would like a BRAND NEW Infuse in the box for the same $500 I bought it for last night let me know. Free shipping

[Q] Inspire 4G on H2O MMS Problem -SOLVED

I have an Inspire 4G on H2O Wireless' $60 "Unlimited" (hahaha, Right) Plan and everything was working fine running virtuous affinity, then I flashed coredroid 9 and lost MMS functionality. Error returned is always Unable to send message after multiple attempts - service denied. I have my APNs set exactly as before, even restored a nandroid backup I made before flashing Coredroid but still get same error. SMS works fine just no Picture messages will send or receive. Have spoken to no less than 7 H2O CSRs to no avail. Are the APNs stored on the SIM? Should I replace the SIM? I Just Dunno. Any help with this would be greatly appreciated. Anyone else have their Inspire on H2O? Thanks
Is your network mode in mobile network settings set to auto? If google sync backed up a different setting it would keep getting set regardless of what Rom you restore.
I have h20 and my mms works just fine. Ill jump on the comp and get the link to the settings I ALWAYS use. They've worked great on any rom I've used.
Sent from my Inspire 4G using XDA App
Here's what I use. Leave everything after MNC set at whatever its set to when you make new APN:
joe3681 said:
Here's what I use. Leave everything after MNC set at whatever its set to when you make new APN:
Click to expand...
Click to collapse
Yeah, those are what I had set. Thanks for posting that up though, turns out it was something on their end. went through another three calls to India before getting a CSR that I could understand and would listen and do what I told them to do to get it back. The solution was to "Refresh the Account" as they have had to do 6 times in the last two months to bring back Data which drops out at least every week or so.. Thanks again, and btw, how is your data speed?
rpicaso said:
Yeah, those are what I had set. Thanks for posting that up though, turns out it was something on their end. went through another three calls to India before getting a CSR that I could understand and would listen and do what I told them to do to get it back. The solution was to "Refresh the Account" as they have had to do 6 times in the last two months to bring back Data which drops out at least every week or so.. Thanks again, and btw, how is your data speed?
Click to expand...
Click to collapse
Yep! That's happened to me about that much too! My speed's not terrible. I usually get pretty close to 3mbps. Never any over that...
Did you see they cut the data limit down for the $60 plan? It was 2gb, now its 1GB!! That's bull****!
That's about what I'm getting in Dallas/Fort Worth too. I saw that it said 1GB+ but I've been using about 2GB per mo. guess I'll see this month as I just recharged on the fourth. One of the reps I spoke with said they are coming out with a new $65 plan that would be "Truly unlimited" for whatever that's worth..lol more Bait and switch probably. It is some major bull**** though, if the inspire supported the 1700Mhz band, my ass would be on Simple Mobile by now. Worst Customer service of ANY company I've ever dealt with.
I've always had good luck with the people I reach. Granted its a minimum 20 minute hold but I guess that's the price you pay. I was using Straight Talk service but their customer service was full of idiotic foreigners but the $45/mo was nice!
Sent from my HTC Inspire 4G using XDA App

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