To all those having data stalling/hanging/loss... - HTC Sensation

To all of you having problems with your data stalling out during use, try calling into T-Mobile and make sure they have your correct IMEI code for your device. I called in and updated the IMEI for sister HTC Sensation and the data did not cut out for the 20 minutes I ran the speedtest.net app. The majority of the time it would hang within 2 or 3 minutes of rebooting the phone. I will post back later in this thread for further feedback on if this fixes the problem.
If you call in and discover that you have the wrong IMEI code listed with T-Mobile for your device and you have been having this data issue, please reply back to this thread commenting on this possible "fix".
DEBUGGING GUIDE
1. Verify T-Mobile has your correct IMEI Number
2. Verify T-Mobile has the correct data plan for the Sensation
3. Verify your SIM card is a newer generation SIM for 3G/4G
After making these 3 changes, specifically number 1, data connection has been much more reliable.

all4degame said:
To all of you having problems with your data stalling out during use, try calling into T-Mobile and make sure they have your correct IMEI code for your device. I called in and updated the IMEI for sister HTC Sensation and the data did not cut out for the 20 minutes I ran the speedtest.net app. The majority of the time it would hang within 2 or 3 minutes of rebooting the phone. I will post back later in this thread for further feedback on if this fixes the problem.
If you call in and discover that you have the wrong IMEI code listed with T-Mobile for your device and you have been having this data issue, please reply back to this thread commenting on this possible "fix".
Click to expand...
Click to collapse
If anyone else confirms this works, Ill try it. Im returning this phone so i cant call yet till i get a replacement.

I can confirm this worked for my Vibrant and my G2X. Some T-Mobile reps will say it doesn't matter but it seems like the ones that know what there talking about will say it does matter. With both my Vibrant and G2X, my data worked immediately fallowing a reboot after they added the IMEI to my account.

I switch between T-Mobile phones all the time and never have any data slow down issues. I switch between a MyTouch 4G and my Nexus One, both phones are rooted and both are getting over 5.5 mg download on average in the middle of the day. The MyTouch 4G goes up over 7 mb and the Nexus One usually peeks at about 6.5 mb. The upload speeds are very stable at about 1.6 mb. I never gave my IMEI # to T-Mobile. Just thought I would throw that out there.

I was told that they need to have the correct IMEI code to help them register the phone on the network. So far so good from here....

vinnyjr said:
I switch between T-Mobile phones all the time and never have any data slow down issues. I switch between a MyTouch 4G and my Nexus One, both phones are rooted and both are getting over 5.5 mg download on average in the middle of the day. The MyTouch 4G goes up over 7 mb and the Nexus One usually peeks at about 6.5 mb. The upload speeds are very stable at about 1.6 mb. I never gave my IMEI # to T-Mobile. Just thought I would throw that out there.
Click to expand...
Click to collapse
I think it depends on where you live, what towers your connecting to and what device your using. There is no other explanation as to why my last two devices worked flawlessly after giving them my IMEI#. It's definitely not a coincidence.
Those who want the true answer just keep calling T-Mobile tech support until you find someone who knows what there talking about. (You know what I mean)

My data seems to be working good now since I switch my smartphone data plan to android data plan. I cane from an hd2. Maybe some of the issue came from not having the right data plan.
Sent from my HTC Sensation 4G using XDA Premium App

FWIW... Through T-Mobile's online customer service chat tool I had them update my IMEI number. Data connection appears more reliable than before.
Sent from my HTC Sensation 4G using Tapatalk

I can confirm that this was the issue with my data connection. I had the mytouch 4g which requires the specific myTouch data plan. Once I switched it to the regular data plan my data has been stable and fast.
Sent from my HTC Sensation 4G using XDA Premium App

I've never had any problem using any device with my T-Mobile SIM and data. The T-Mobile system still shows me as having a MyTouch 3g. I've used an HD2, G2, and the Sensation without updating any IMEI information with T-Mobile. Always got great HSDPA/HSPA speeds. This is also using my old $25 MyTouch 3g plan. The data plan shouldn't matter with device or speeds. It might only matter with soft capping. My plan has NO cap.
Just my two cents. Zero connectivity issues with my Sensation and not updating the IMEI.

I contacted T-Mobile and had them verify my IMEI and SIM card numbers were correct. Things ran great for about 10 minutes, and just before I was ready to proclaim the issue fixed...it's back.
This didn't resolve the issue for me, but it doesn't hurt to make sure everything in their system is correct anyway.

im having data issues.. haven't tried the IMEI supposed fix but i also have a sim card thats over 7 years old.. could that really be an issue??
edit: called tmobile.. they checked my imei.. it was correct.. they then told me to get a new sim card just in case because my sim is reallllllly old.. the tech then disconnected my phone from the tower and i left it off with the battery out for about 15 min while i showered.. put it together and turned it on getting 10 consecutive speedtest runs without problems.. hopefully it works.. i will be getting a new sim card too just in case..
they also said chicago was working on their towers for the past 2 days but everything is up and running today.

exc4lib3r said:
im having data issues.. haven't tried the IMEI supposed fix but i also have a sim card thats over 7 years old.. could that really be an issue??
Click to expand...
Click to collapse
It could fix it, but at the same time it could not. Its a free fix since your Sensation came with a SIM card, so why not? All it takes is a call to T-Mobile and 10 minutes of your time. Might as well minimize your point of failures.

all4degame said:
It could fix it, but at the same time it could not. Its a free fix since your Sensation came with a SIM card, so why not? All it takes is a call to T-Mobile and 10 minutes of your time. Might as well minimize your point of failures.
Click to expand...
Click to collapse
I had terrible issues with my "4G" hanging. It would fail nearly every time. My sim was from 2008. I grabbed the new sim that came with the sensation and headed to a T-mobile store. They switched over my number to the new sim and for the last 3 hours I haven't had the hang happen once.
Hopefully it fixed the issue!
Edit: issue is back. New sim did not fix the problem!

I just called Tmobile- sure enough there is a specific data plan for the MT4G, and they've switched mine to the Android plan.
They also said that having the Sensation, and being on the MT4G data plan, would cause problems.
Hope this helps......

My sister said in the past 20 hours, data has been significantly more reliable. She said she had minor sluggishness, but I can attribute that to network slowdown in our area. Happens to my sgs too.
Sent from my SGH-T959 using XDA Premium App

I've had no problems as well I still have the same data plan since the g1, then hd2 now sensation I still only pay 25 dollars for unlimited data no cap as well
Sent from my HTC Sensation 4G using XDA App

Tmobile has switched sims for me, verified IMEI, reconnected me to the network, and switched data plans. I am STILL having data stall/hang issues.
I also have a myTouch4g and I do not experience this in this area at all.
I have 1 week left of buyer remorse I might have to return this device.

I got to play with my sisters HTC earlier this even, although the data does not completely cut out, its gets very slow network speeds at times. I used the speedtest.net app and it was getting 2G speeds with a 4G icon. Looks like this phone might be going back to the store soon.

That's me using the old internet2 apn.. Almost twice as fast and less connection issues.. Going to tmobile tomorrow for new sim.. So I'll keep ya posted..
Sent from my HTC Sensation 4G using XDA App

Related

TMo: web and talk simultaneously?

Can you browse and talk simultaneously with the myTouch 4G?
In strong 3G and 4G environments, I'm unable to browse the web and talk simultaneously on my MT4G.
This was never a problem on my G1 in 3G settings, oddly enough.
Should I be able to browse and talk at the same time on the MT4G when I have a good 3G or 4G connection?
Has anyone noticed this problem? Any fixes available?
I'm running Ice Glacier 1.1.6.
UPDATE: This dual use is working at the moment. Perhaps I've been in Edge networks or weak 3G for previous attempts.
thepza said:
Can you browse and talk simultaneously with the myTouch 4G?
In strong 3G and 4G environments, I'm unable to browse the web and talk simultaneously on my MT4G.
This was never a problem on my G1 in 3G settings, oddly enough.
Should I be able to browse and talk at the same time on the MT4G when I have a good 3G or 4G connection?
Has anyone noticed this problem? Any fixes available?
I'm running Ice Glacier 1.1.6.
Click to expand...
Click to collapse
ANY GSM phone connect to 3G+ connections should be able to talk on the phone and surf the web at the same time.
I have noticed the same issue... hmm was thinking it was a issue with my settings. May have to look into it.
Sent from my HTC Glacier using XDA App
I've personally had mixed results with this... sometimes (in E, 3G and H) i can talk and browse at the same time, sometimes no dice, but anytime I am using the stock Wi-Fi Hotspot all my calls come through and it never breaks my tether.
anyone have any update on this? I can't find anything to fix it.
I recently bumped an old thread from early dec abbot the same issue. It seems many ppl are having the same problem. I too am having mixed results. I will have 3g fine when not in a call, but once I'm in a call, data along with mms function gets killed. However, a few times I moved closer to a window and I would get the 3g icon back. So I can only chalk it up to reception. it seems being on a call somehow effects 3g reception. I don't have a technical explanation for that though.
Sent from my HTC Glacier using XDA App
I had this issue back in late 2009, using a G1 then. TMO was only giving the Orlando area about 800 kbps down, but voice + data should still work. My actual 3g icon would vanish as soon as I got on a call.
TMO opened a ticket to have a field tech check towers, but I never heard anything back.
A coupla weeks later, Orlando had an outage. I went into a TMO store to see what was up and to gripe about the outage. We were given two, free CliqXTs. Shhhh, I said they were GIVEN to us. (and I will stick with HTC devices from here on out.)
Well, same issue. We then put in the NEW SIM, as opposed to using the one I got with my G1 in 2008, voila! My fiancee had the same issue. Swapped her old SIM, voila!
So for me, it was an issue with how the old SIM worked on the network (or didn't work).
Nonetheless, on a GSM network, concurrent voice/data should be possible, so if it's not a matter of just poor coverage in your area, I would go to a TMO store and/or call customer care.
[[[Ice Glacier beats Rock ~ via XDA App]]]
It works for me, even when I use it as a wifi hotspot at Starbucks (Because it's better than their free wifi . I'm able to call and txt and browse the net and receive calls while I am browsing on the laptop. It's very nice IMO
It's weird because it didn't work for me on the stock ROM but it works fine on CM7.
Sent from my DeLorean using a Flux Capacitor
Do you still have a backup of your stock ROM before you went to CM7? If it's "something inside the ROM," then it should be an easy test.
Since the hardware obviously didn't change, it almost sounds like a APN or Mobile Network settings issue. Can you compare your stock to CM7 and see if there's any difference?
Sometimes if you're on a voice call for a while, you'll drop down to 2G. When that happens, your ability to do simultaneous voice and data goes away. If you're mobile data indicator goes away while on a call then this is what's going on. You can verify under the the "Network" part of the "About Phone" screen.
You can mitigate this somewhat by setting your phone to 3G only mode but this can cause it's own set of issues. If your phone wants to move to 2G because of signal quality issues but can't because you have it set to 3G only mode, your call might end up dropping altogether.
shlongwoodian said:
I had this issue back in late 2009, using a G1 then. TMO was only giving the Orlando area about 800 kbps down, but voice + data should still work. My actual 3g icon would vanish as soon as I got on a call.
TMO opened a ticket to have a field tech check towers, but I never heard anything back.
A coupla weeks later, Orlando had an outage. I went into a TMO store to see what was up and to gripe about the outage. We were given two, free CliqXTs. Shhhh, I said they were GIVEN to us. (and I will stick with HTC devices from here on out.)
Well, same issue. We then put in the NEW SIM, as opposed to using the one I got with my G1 in 2008, voila! My fiancee had the same issue. Swapped her old SIM, voila!
So for me, it was an issue with how the old SIM worked on the network (or didn't work).
Nonetheless, on a GSM network, concurrent voice/data should be possible, so if it's not a matter of just poor coverage in your area, I would go to a TMO store and/or call customer care.
[[[Ice Glacier beats Rock ~ via XDA App]]]
Click to expand...
Click to collapse
So new sim cards solved your issues? Did your data speed/coverage improve at all?
Sent from my HTC Glacier using XDA App
@Phate - In that particular incident, yes, the new SIM resolved my issue. I had the issue on my G1 and then TMO gave us two free CliqXTs to retain us. We used the same SIMs from our G1s and the issue persisted. I called back in to TMO and they recommended using the new SIMs, as they said they'd seen issues with certain "older" ones.
From that point on, we could browse and talk. Prior to that, you'd see the 3G icon vanish while you were on a call. As soon as you ended the call, the 3G icon would come back.
Our speed then was around 800 kbps down, which isn't blazing fast but it's definitely more than EDGE. Once we got the new SIMs, the speed was still at 800 kbps down in the general Downtown Orlando area (keep in mind, this is early 2010). Over the next few months, the speeds got better and better and then we ultimately ditched our CliqXTs when the Glacier became available.
So in my case, Phate, the SIM resolved our simultaneous voice/data - it did not increase our speed, not explicitly.
Hope this helps!
shlongwoodian said:
@Phate - In that particular incident, yes, the new SIM resolved my issue. I had the issue on my G1 and then TMO gave us two free CliqXTs to retain us. We used the same SIMs from our G1s and the issue persisted. I called back in to TMO and they recommended using the new SIMs, as they said they'd seen issues with certain "older" ones.
From that point on, we could browse and talk. Prior to that, you'd see the 3G icon vanish while you were on a call. As soon as you ended the call, the 3G icon would come back.
Our speed then was around 800 kbps down, which isn't blazing fast but it's definitely more than EDGE. Once we got the new SIMs, the speed was still at 800 kbps down in the general Downtown Orlando area (keep in mind, this is early 2010). Over the next few months, the speeds got better and better and then we ultimately ditched our CliqXTs when the Glacier became available.
So in my case, Phate, the SIM resolved our simultaneous voice/data - it did not increase our speed, not explicitly.
Hope this helps!
Click to expand...
Click to collapse
It does help, thanks. I've been using the same sim since my Samsung e315 flip phone.
Maybe it's time for a new one, lol.
Sent from my HTC Glacier using XDA App
@ Phateless, Did you happen to try a new sim? did it help anything?
Daguse said:
@ Phateless, Did you happen to try a new sim? did it help anything?
Click to expand...
Click to collapse
Nah, service hasn't been bad, was just curious if it would get better. Never followed up on it.
I tried everything I could think of then broke down and went to the store today. The guy restarted the phone insisting that would fix it. Even when I told him I do it all the time. Thats when he blamed it on the custom rom due to the boot animation I have on it. I reassured him that its still the same rom, so he wanted to wipe it. Told him I tried it and no go. I had already told him I just wanted a new sim and he refused to even look at it. So at this point I asked for the manager. First they I told the manager was I could not get data and voice at the same time and I wanted a new sim. He popped the sim card and said it was only a 3g sim (kinda odd cause its a sim from a wing and could get H.)
Long store short he gave me a new sim and it works fine. So make sure you don't let anyone know you have a rooted phone... the idiots like to think thats the reason for all the problems.
With all due respect I wouldn't even walk into a T-mobile store with a rooted phone.
At the bare minimum I would nandroid back to stock rooted rom before going in.
Sent from my HTC Glacier
I never had that problem back in the day with my g1
Sent from my HTC Glacier using XDA App
yeah I know... I kinda was just hopping he would look at the sim. Even before he rebooted and found it was rooted he insisted it was something else. Its all good phone works great now!

AT&T 3g VS 4g SIM

I dropped by a local AT&T store to check out the Inspire and the sales rep mentioned that if I upgraded from my HTC Tilt 2, I needed to get a new SIM with a 4g data plan. He said that my existing SIM would not have access to any data in the Inspire. I doubt the SIM cards themselves are really different. They are just probably entered into the AT&T database under different data plans.
So if I do that, can I put the new 4g SIM back into my older HTC Tilt 2 and still get data?
I have to support many different phones and I need to be able to move my SIM around.
Man do they TRAIN these reps at all?
The 4G sim is for LTE. I have a 3G sim and my data works just fine.
The 4G sim is supposed to be backward compatible.
3g here working fine
Inspire (rooted)
Leedroid v2.0.0
TELUS kernel
i've got an old 3g sim and i've been connected to h+ with dl speeds upwards of 3.5 mb/s.
as stated, the 4g sim is for lte, not hspa+...the inspire doesn't even accept lte 4g.
The sales rep even showed my a memo in a book that stated the 3g SIM would not allow access to ANY data in the Inspire.
So it wasn't the sales rep's fault, he was given bad information.
DonS said:
The sales rep even showed my a memo in a book that stated the 3g SIM would not allow access to ANY data in the Inspire.
So it wasn't the sales rep's fault, he was given bad information.
Click to expand...
Click to collapse
Gotcha. My sales guys said he was headed to a training on the new 4G phones this weekend. I knew more than he did
My rep never even mentioned having to change my data plan if I upgraded to 4G. He did, however, mention that they did need to train the reps on the phones that are released...it took him a few minutes to remove the battery door (I was so hoping he wouldn't scratch up the phone before I got to use it - but, he didn't), and I even had to tell him where the SIM and SD cards went (he was looking for it in the battery area, but I noticed there was a door at the bottom that might come off - BINGO!).
AT&T really does need to provide more training for the CS reps. I'm glad I didn't have to change anything; even found a feature I wasn't using that saved me $10 when he removed it (from when I was with Cingular). I also asked about state employee discounts, and am now getting a 15% discount off my monthly bill. SWEEEEEEEEEEET!
I just took the 3G SIM out of my Nexus One... handed it to the AT&T sales rep...and kept my unlimited data plan.
I get H+ and I get very good speeds with no issue at all. Hmm..
The training is there, but it's up to the reps to take it seriously. They had trainings before release on each new phone and detailed instructions to reference. Unfortunately, many just click through the training and ignore the instructions. Btw, every rep was trained regarding the differences between hpsa+ plans vs previous data plans as well as differences between sim cards.
I have the inspire and was having some issues with dropped calls and dropped data. When i talked to the store reps they didnt know anything (go figure) when i called the corporate tech guys they told me to look at my sim card. If there is a 25 in the serial number then i have the right sim card for the phone, that it is the one that will connect to 4g when it comes. I looked at the sim card i was using when i was having the problems and it didnt have the 25 in the numbers, but since i got a new one that does i havent had any issues.
This was a great question. I had had the captivate and while rooted was getting the h in my signal area, and when I upgrades to the inspiewss VERY. Shocked I didn't need a new sim. I remember when the 3g ones came out and what a big deal that was.. all very interesting
Specs say there no LTE chipset in the inspire 4G like the thunderbolt
Sent from my Desire HD using XDA Premium App
I moved from a 3Gs to my Inspire and didn't get a new sim. Just popped the one I had into my Inspire and told me I was good to go. I didn't have to get rid of unlimited data or anything.
haven't had issues with the sim card im my inspire....i've been using it for 3.5 years now.
Your "4G" sim will work in the Tilt 2 as a back-up. I did your exact upgrade (Tilt2-Inspire), and have popped the "4G" sim into my Tilt 2 to do a couple things on the network and it's worked just fine. My old 3G sim card was de-activated when I activated my "4G" so I can't speak to the Inspire working with a 3G sim. Might get better data speed till AT&T's real 4G comes online if it works though.
Like some of the others I was a little worried about losing unlimited when the CSR (did my upgrade over the phone) started talking about a new data plan, but at least this time they aren't stealing unlimited away from their customers.
I just upgraded to my inspire a week or so ago, and I have the same sim that was in my Iphone 3g. I do notice that me data connection is not stable, the speed fluctuates anywhere from .4 mbps to 6.5 mbps. Would the 4g sim cure this?
intermission said:
I just upgraded to my inspire a week or so ago, and I have the same sim that was in my Iphone 3g. I do notice that me data connection is not stable, the speed fluctuates anywhere from .4 mbps to 6.5 mbps. Would the 4g sim cure this?
Click to expand...
Click to collapse
No, the 4g sim does not have any effect on anything at this point. Same speed results and everything.
Sent from my Inspire 4G using XDA Premium App
I used my micro-sim from my iphone 4 in my inspire and it worked perfectly. However i did get that new "4G" sim when i went to the ATT store bc i was told i needed it.
i just ran speed test....my sim card does say 3g i believe
anyways running 10 times these are my numbers
***3.5 mb/s down and 1.19 mb/s upload***
im using leedroid 3.0.3 with leedroid kernel 3.1.1
4g sim is for LTE only. There is no need for it in the inspire. Some of our reps are iPhone dumb.
Sent from my Desire HD using XDA App

No 4G or even 2G Data Connection(updated:Problem Solved See Post 49)

Turned off wifi to see if I could run a speedtest and found that data stopped working on the phone. Went to live chat with a tmo rep and they told me to upgrade to the new "android" plan. I told them data is data and they agreed but also mentioned that in the past 3 months they have been testing out 4g throughout the US and what happens is that the towers will see what data plan I am using and the type of phone and once they see the report back the towers will then disconnect me from receiving data because I do not have a "compatible" data plan.
Any thoughts?
My current set up is that running the phone test...(*#*#4636#*#*) I have the settings as WCDMA only and that matches the settings under the mobile network settings as well, with Enable always on mobile data checked on.
EDIT: Long story short, you need an "universal" plan or the stated android plans out right now. Any older non-android plans will eventually stop working when the IMEI's are checked with the data plan on file. However, be nice and the rep will work with you in getting you straight. For me, my data now works and no cost increase.
What data plan did you have?
I still have the unlimited data with 400 texts for 24.99/mo.
This worked for my N1 so I was wondering why this just stopped working?
same here in houston shows 4g but internet or gps dont work! WTF t-mobile
and also this worked with my mytouch and hd2 and was working with my sensation for a week now!!
I have the exact same problem, and this happened right after I received my message that my new month has started. I have the old Fav5 w/ 300 minutes, unlimited data and 400 text. Haven't called T-Mobile about it yet, because I first wanted to call and ask for the unlocking of my HD2.
They obviously want us to pay more for the 4G.
Ditto
Sent from my HTC Glacier using XDA App
I even paid full price for the phone, so I didn't have to change my plan. They told me at the store that I have 30 days to return the phone, with a $50 charge if I do return it.
kpjimmy said:
I still have the unlimited data with 400 texts for 24.99/mo.
This worked for my N1 so I was wondering why this just stopped working?
Click to expand...
Click to collapse
I have the same plan.
G1 myFaves 300 + unlimited data/400 texts.
I ordered my phone through Amazon and it made me switch plans though... Arrives on Tuesday.
Has anyone been able to keep their old unlimited data plan and still have the Sensation work?
So far it seems like a 100% certainty it's not possible.
I'm thinking it's a data outage. I'm in Phoenix & rocking the old school Total Internet plan & some buddies are in El Paso, TX & all of our data isn't working. 1 since this morning & mine for the last 30 minutes.
Paul22000 said:
I have the same plan.
G1 myFaves 300 + unlimited data/400 texts.
I ordered my phone through Amazon and it made me switch plans though... Arrives on Tuesday.
Has anyone been able to keep their old unlimited data plan and still have the Sensation work?
So far it seems like a 100% certainty it's not possible.
Click to expand...
Click to collapse
Yes I was able to keep my $25 unlimited android plan from the G1 days. I had data issues at first. I did a factory reset and changed my phone on mytmobile.com to the sensation. My data has worked perfectly since.
I'm not sure if it was the reset, changing my phone to the sensation, or both.
I would suggest trying that if you have problems.
Just like the OP I had no problems with my N1 either.
El Daddy said:
Yes I was able to keep my $25 unlimited android plan from the G1 days. I had data issues at first. I did a factory reset and changed my phone on mytmobile.com to the sensation. My data has worked perfectly since.
I'm not sure if it was the reset, changing my phone to the sensation, or both.
I would suggest trying that if you have problems.
Just like the OP I had no problems with my N1 either.
Click to expand...
Click to collapse
Good to know. I'll try both. Thanks
xnifex said:
I'm thinking it's a data outage. I'm in Phoenix & rocking the old school Total Internet plan & some buddies are in El Paso, TX & all of our data isn't working. 1 since this morning & mine for the last 30 minutes.
Click to expand...
Click to collapse
yeah im thinking same thing too since im in phoenix also and i havent had any data all morning even though i have full bars and the 4g sign with both arrows
Thank you all for reporting! While I was on live chat with tmo that rep said there as no reports in my area. But seems like everyone here has issues connecting to data. Phone works and I can call out, but data is a no go for me.
kpjimmy said:
Thank you all for reporting! While I was on live chat with tmo that rep said there as no reports in my area. But seems like everyone here has issues connecting to data. Phone works and I can call out, but data is a no go for me.
Click to expand...
Click to collapse
there has to be something wrong. there are a lot on here that are complaining about it. they must have done something!
I'm in Minnesota and 4G was working fine yesterday and now the 4G does not work had same problem with my HD2 with android.
Sent from my HTC Sensation 4G using XDA App
On the phone with customer care
Automated system stated there is a problem with data in my area. I am going to speak with a rep to see if they have any additional information.
I live in El Paso, Tx and I started having this problem around 10 am. I have 2 bars of 4g and my data is not working at all.
Trouble Ticket submitted
Got off the phone with Tmo customer care. As I stated earlier, data is not working for our types of phones. This data issue does not only affect the Sensation, but other phones that have 4g data as well.
The rep gathered information like my IMEI and my address to record a trouble ticket. We even tried gsm only (2g) to see if data worked, and it did not. She thinks it is a compatability issue. Someone here probably *****ed about the 4g speed and climbed a tower to get a better speedtest reading lol....
The rep gave me a trouble ticket and said that she would call me back by Monday the latest in regards to an answer/resolution to this data issue. I also stated to her that others in other states are having similar issues, but the rep only was concerned about my area and my service in particular. Sorry I tried to get more of a word on, at least a national scale in regards to this issue.
Well I guess WIFI connection it is....
EPgoat said:
I live in El Paso, Tx and I started having this problem around 10 am. I have 2 bars of 4g and my data is not working at all.
Click to expand...
Click to collapse
Lol someone else from ep! 2 of my buddies also aren't getting any data there.
Sent from my HTC Sensation

[Q] Please Help - Slow data speed on S4G-TMO

I am in Houston, Zip code 77057
I need some help regarding data speed on my Sensation. I only get about 85 kbps download at my home. I have all 4 Bars and 4G logo all the time. But somehow I never get above 85 kbps. I have try all possible fix I could found on XDA (Thanks XDA) , like removing Plastic case I am using toggling ciphering, which seems to help lot of people here , but no go for me .
I have been in contact with TMO from last 3 days regarding this. i used my land line to call TMO so we can troubleshoot the issue on Sensation. Very first time I called TMO , She have me remove the battery and SIM card form the phone. At the same time she setup something in her system and asked me to put SIM, battery back and turn on the phone. When I turn on the phone again, I got amazing 3Mbps speed (at Home). I thought speed problem got resolved. But next morning it went back to 85 kbps.
I called 2nd time yesterday, this time I was on the phone for like 45 min, first she checked my data plan(I have unlimited data), the we checked on SIM card (I am using New SIM came with the Phone) but nothing worked. The she wrote a ticket for technician to go and check tower. She promised to call me next day. I also told her that previous Rep did something in TMO system which got me 3 Mbps speed. she told me that Previous rep must have fixed my Phone to a single Tower and when i left the area Phone lost the connection and picked up the nearest tower to my home. (useless solution)
Today I did not see any speed improvement, When TMO rep called I told her no Improvement and I am still on same Slow 85kbps (with 4 bars and 4G). she will have technician go one more time tomorrow and have technician call me directly.
This is so frustrating, I am tired of this thing. I like the sensation but lousy data speed is spoiling the fun. I am seriously considering leaving TMO.
Any thoughts ??
Check under menu,setting,wireless network,mobile network, network mode......what is selected?
Sent from my HTC Sensation 4G using XDA Premium App
joemm said:
Check under menu,setting,wireless network,mobile network, network mode......what is selected?
Sent from my HTC Sensation 4G using XDA Premium App
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Both GSM/WCDMA. I did checked before i called TMO
Thanks
Have you tried selecting wcdma only? I am not sure if that will work or not but worth a shot. It kinda sounds like the network has your account/phone throttled as that is right around the speeds I get when I am. Keep calling tmobile, I know its a pain in the a$$ but it sounds like a problem on thier side. When I had a problem last week (no 4g service at all in my house) they tried to tell me I was not in a 4g area. I had to call back to get a different rep because the previous one just wasn't listening to what I was saying. They ended up having the completely wrong address that had them looking at towers 5 hrs away from me.
neoseal said:
Have you tried selecting wcdma only? I am not sure if that will work or not but worth a shot. It kinda sounds like the network has your account/phone throttled as that is right around the speeds I get when I am. Keep calling tmobile, I know its a pain in the a$$ but it sounds like a problem on thier side. When I had a problem last week (no 4g service at all in my house) they tried to tell me I was not in a 4g area. I had to call back to get a different rep because the previous one just wasn't listening to what I was saying. They ended up having the completely wrong address that had them looking at towers 5 hrs away from me.
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HI
I did tried WCDMA only mode, No Signal both (Phone and data)at all when i use WCDMA. so thats not gonna work. well i am waiting for TMO to call me back today.
Thanks
I have the same problem here in Stockton Ca. The rep at tmo never got back to me after 1 week so i called back. Rep oppened another ticket and promised to get back to me within a couple of days... No call after 1 week. When I called the third time complaining they said they didn't call me back because the slow data was a software issue and had nothing to do with T-Mobile, so I should wait for an update from HTC. Then after mentioning I was thinking of switching to Verizon they switched me over to customer loyalty, who immediately offered to cancel my account for me. Where is this great customer service I hear about?
Sent from my HTC Sensation 4G using XDA App
missing2 said:
I have the same problem here in Stockton Ca. The rep at tmo never got back to me after 1 week so i called back. Rep oppened another ticket and promised to get back to me within a couple of days... No call after 1 week. When I called the third time complaining they said they didn't call me back because the slow data was a software issue and had nothing to do with T-Mobile, so I should wait for an update from HTC. Then after mentioning I was thinking of switching to Verizon they switched me over to customer loyalty, who immediately offered to cancel my account for me. Where is this great customer service I hear about?
Sent from my HTC Sensation 4G using XDA App
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When i call TMO, I always ask the person for his/her Rep ID #. this way i have something with me to follow up later. and if they open a trouble ticket, i also ask for Ticket #. thats how i was able to get TMO rep called me back to update me on my data Problem

[Q] Inspire 4G Data Stopped working...

Hey guys, I have an Inspire that I have unlocked, rooted, flashed cm7, and run on Straight Talk (ATT sim) all has been working great. Yesterday I installed Tweaker trying to get 3g instead of H+ (data had been working fine, just not 3g like I wanted). The app disabled wifi and verified internet connection, it was still on H+ but it was working, but some time after that I noticed that my data icon was gone. I was out of range for wifi, I checked the settings and mobile network was checked, I usually leave it unchecked unless I need mobile data. I reset my apns back to default, double checked that they were correct. I popped the sim out and stuck it in a go phone I have lying around and it shows a 3g icon, so I dont think Straight Talk is behind it. I called them and the girl said everything looks like it should be working from her end. I restored the stock rom I had backed up before the cm7 flash, still no data. I did another wipe and reloaded my backup from cm7 (everything worked on that backup), still no data. thinking maybe I fried the radio I updated it and the ril. Still no data. I dont know what to do now, ANY IDEAS?
From what I've heard, straight talk dropped at&t so that could explain your problem
Sent from my Inspire 4G using xda premium
I have heard that since the new phone unlocking law, ATT is not offering any more sim cards for use with straight talk. ST's website does not mention anything about this, or data dropping out or a change to apn settings because of this. When I first put my ST sim in the phone, before I initially updated my apn settings, I still had a 3g icon on the top of the phone. As of now, I have no data icon on the phone, and the 'mobile data' is checked. Like I said, I put the sim in a different phone and the 3g icon shows up, so it is getting connectivity on that phone, but there is no data connectivity on my Inspire 4g. Even with incorrect apn settings, it would still show connectivity, even though it will no authenticate. I am at a total loss here. What could be the problem with this phone?
Drop your losses of having a 45 a month dollar prepaid at&t plan on straight talk and switch to straight talk T-Mobile but I'm sure all you will get is 2g/edge or you could do what I'm doing. Paying 65 a month on at&t go phone plan with unlimited calls,text and 1gb data plan...I have 3g/4g service
Sent from my Desire HD using xda premium
I started off with a tmobile sim from Straight talk, and the coverage SUCKED! And you are right, the data was trash as well. I tried my sim in 2 other phones over the weekend and the 3g icon showed on both. Tried someone else's att sim in my phone and the 3g icon still did not show. For some reason this phone's data modem has taken a dump, I guess, I dont know what the problem is. That's why I came here...
I have no idea what i could be..wish i had the answer for you but i don't...I've personally never heard of that ordeal but sometimes a phones hardware can be faulty after some use...plenty of new phones that come out with hardware problems
Sent from my Inspire 4G using xda premium
Not sure what the problem is, but I just ordered another Inspire off of ebay. Hopefully that will fix this issue for me. I'll post how it goes for me with the new phone.
Good luck, if your having problems with no device.. You know where to come to
Sent from my Desire HD using xda premium
Well I got my new phone in and its the same result, NO DATA. I guess I hit my limit with Straight Talk. I called yesterday and talked to a lady, who said I would have to call her back from a different phone, because we may get disconnected while troubleshooting the phone. I told her I didnt have another phone, and asked if she could just call me back if we got disconnected. She said no, that they cannot do that, so I hung up on her. She called me right back to tell me that we had got disconnected and that I need to call back from a different line, lol. So I hung up on her again. My plan renews the first of every month so I think I'll wait until Monday to see if ST turns the data back on.
I'm running the Att straight talk sim with no problems.... Straight talk is throttling the hell out of people in high populated areas that use over 100mb a day and or over 2gb a month but as far as I know they just cut it to dial up speeds not off completely. They pay for a capped amount of data on the Att network therefor if it's reached Att gives straight talk a call saying ur using more then was paid for resulting in throttling. In my small town in South Dakota we don't have that problem because there only like 3 people here that use the sim card and the purchased data for are area is well over what we use I don't use more then 3gb a month but a friend of mine has been getting away with 10+gb a month. I also have a friend in another state that got throttled and took him around 10 calls to get his sim reset.
Sent from my Desire HD using xda app-developers app
bigtimemcc said:
Well I got my new phone in and its the same result, NO DATA. I guess I hit my limit with Straight Talk. I called yesterday and talked to a lady, who said I would have to call her back from a different phone, because we may get disconnected while troubleshooting the phone. I told her I didnt have another phone, and asked if she could just call me back if we got disconnected. She said no, that they cannot do that, so I hung up on her. She called me right back to tell me that we had got disconnected and that I need to call back from a different line, lol. So I hung up on her again. My plan renews the first of every month so I think I'll wait until Monday to see if ST turns the data back on.
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Are you using JB or ICS? Changing the rils can break data. Also have you tried updating to another radio?
Sent from my Inspire 4G using xda app-developers app

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