Can you browse and talk simultaneously with the myTouch 4G?
In strong 3G and 4G environments, I'm unable to browse the web and talk simultaneously on my MT4G.
This was never a problem on my G1 in 3G settings, oddly enough.
Should I be able to browse and talk at the same time on the MT4G when I have a good 3G or 4G connection?
Has anyone noticed this problem? Any fixes available?
I'm running Ice Glacier 1.1.6.
UPDATE: This dual use is working at the moment. Perhaps I've been in Edge networks or weak 3G for previous attempts.
thepza said:
Can you browse and talk simultaneously with the myTouch 4G?
In strong 3G and 4G environments, I'm unable to browse the web and talk simultaneously on my MT4G.
This was never a problem on my G1 in 3G settings, oddly enough.
Should I be able to browse and talk at the same time on the MT4G when I have a good 3G or 4G connection?
Has anyone noticed this problem? Any fixes available?
I'm running Ice Glacier 1.1.6.
Click to expand...
Click to collapse
ANY GSM phone connect to 3G+ connections should be able to talk on the phone and surf the web at the same time.
I have noticed the same issue... hmm was thinking it was a issue with my settings. May have to look into it.
Sent from my HTC Glacier using XDA App
I've personally had mixed results with this... sometimes (in E, 3G and H) i can talk and browse at the same time, sometimes no dice, but anytime I am using the stock Wi-Fi Hotspot all my calls come through and it never breaks my tether.
anyone have any update on this? I can't find anything to fix it.
I recently bumped an old thread from early dec abbot the same issue. It seems many ppl are having the same problem. I too am having mixed results. I will have 3g fine when not in a call, but once I'm in a call, data along with mms function gets killed. However, a few times I moved closer to a window and I would get the 3g icon back. So I can only chalk it up to reception. it seems being on a call somehow effects 3g reception. I don't have a technical explanation for that though.
Sent from my HTC Glacier using XDA App
I had this issue back in late 2009, using a G1 then. TMO was only giving the Orlando area about 800 kbps down, but voice + data should still work. My actual 3g icon would vanish as soon as I got on a call.
TMO opened a ticket to have a field tech check towers, but I never heard anything back.
A coupla weeks later, Orlando had an outage. I went into a TMO store to see what was up and to gripe about the outage. We were given two, free CliqXTs. Shhhh, I said they were GIVEN to us. (and I will stick with HTC devices from here on out.)
Well, same issue. We then put in the NEW SIM, as opposed to using the one I got with my G1 in 2008, voila! My fiancee had the same issue. Swapped her old SIM, voila!
So for me, it was an issue with how the old SIM worked on the network (or didn't work).
Nonetheless, on a GSM network, concurrent voice/data should be possible, so if it's not a matter of just poor coverage in your area, I would go to a TMO store and/or call customer care.
[[[Ice Glacier beats Rock ~ via XDA App]]]
It works for me, even when I use it as a wifi hotspot at Starbucks (Because it's better than their free wifi . I'm able to call and txt and browse the net and receive calls while I am browsing on the laptop. It's very nice IMO
It's weird because it didn't work for me on the stock ROM but it works fine on CM7.
Sent from my DeLorean using a Flux Capacitor
Do you still have a backup of your stock ROM before you went to CM7? If it's "something inside the ROM," then it should be an easy test.
Since the hardware obviously didn't change, it almost sounds like a APN or Mobile Network settings issue. Can you compare your stock to CM7 and see if there's any difference?
Sometimes if you're on a voice call for a while, you'll drop down to 2G. When that happens, your ability to do simultaneous voice and data goes away. If you're mobile data indicator goes away while on a call then this is what's going on. You can verify under the the "Network" part of the "About Phone" screen.
You can mitigate this somewhat by setting your phone to 3G only mode but this can cause it's own set of issues. If your phone wants to move to 2G because of signal quality issues but can't because you have it set to 3G only mode, your call might end up dropping altogether.
shlongwoodian said:
I had this issue back in late 2009, using a G1 then. TMO was only giving the Orlando area about 800 kbps down, but voice + data should still work. My actual 3g icon would vanish as soon as I got on a call.
TMO opened a ticket to have a field tech check towers, but I never heard anything back.
A coupla weeks later, Orlando had an outage. I went into a TMO store to see what was up and to gripe about the outage. We were given two, free CliqXTs. Shhhh, I said they were GIVEN to us. (and I will stick with HTC devices from here on out.)
Well, same issue. We then put in the NEW SIM, as opposed to using the one I got with my G1 in 2008, voila! My fiancee had the same issue. Swapped her old SIM, voila!
So for me, it was an issue with how the old SIM worked on the network (or didn't work).
Nonetheless, on a GSM network, concurrent voice/data should be possible, so if it's not a matter of just poor coverage in your area, I would go to a TMO store and/or call customer care.
[[[Ice Glacier beats Rock ~ via XDA App]]]
Click to expand...
Click to collapse
So new sim cards solved your issues? Did your data speed/coverage improve at all?
Sent from my HTC Glacier using XDA App
@Phate - In that particular incident, yes, the new SIM resolved my issue. I had the issue on my G1 and then TMO gave us two free CliqXTs to retain us. We used the same SIMs from our G1s and the issue persisted. I called back in to TMO and they recommended using the new SIMs, as they said they'd seen issues with certain "older" ones.
From that point on, we could browse and talk. Prior to that, you'd see the 3G icon vanish while you were on a call. As soon as you ended the call, the 3G icon would come back.
Our speed then was around 800 kbps down, which isn't blazing fast but it's definitely more than EDGE. Once we got the new SIMs, the speed was still at 800 kbps down in the general Downtown Orlando area (keep in mind, this is early 2010). Over the next few months, the speeds got better and better and then we ultimately ditched our CliqXTs when the Glacier became available.
So in my case, Phate, the SIM resolved our simultaneous voice/data - it did not increase our speed, not explicitly.
Hope this helps!
shlongwoodian said:
@Phate - In that particular incident, yes, the new SIM resolved my issue. I had the issue on my G1 and then TMO gave us two free CliqXTs to retain us. We used the same SIMs from our G1s and the issue persisted. I called back in to TMO and they recommended using the new SIMs, as they said they'd seen issues with certain "older" ones.
From that point on, we could browse and talk. Prior to that, you'd see the 3G icon vanish while you were on a call. As soon as you ended the call, the 3G icon would come back.
Our speed then was around 800 kbps down, which isn't blazing fast but it's definitely more than EDGE. Once we got the new SIMs, the speed was still at 800 kbps down in the general Downtown Orlando area (keep in mind, this is early 2010). Over the next few months, the speeds got better and better and then we ultimately ditched our CliqXTs when the Glacier became available.
So in my case, Phate, the SIM resolved our simultaneous voice/data - it did not increase our speed, not explicitly.
Hope this helps!
Click to expand...
Click to collapse
It does help, thanks. I've been using the same sim since my Samsung e315 flip phone.
Maybe it's time for a new one, lol.
Sent from my HTC Glacier using XDA App
@ Phateless, Did you happen to try a new sim? did it help anything?
Daguse said:
@ Phateless, Did you happen to try a new sim? did it help anything?
Click to expand...
Click to collapse
Nah, service hasn't been bad, was just curious if it would get better. Never followed up on it.
I tried everything I could think of then broke down and went to the store today. The guy restarted the phone insisting that would fix it. Even when I told him I do it all the time. Thats when he blamed it on the custom rom due to the boot animation I have on it. I reassured him that its still the same rom, so he wanted to wipe it. Told him I tried it and no go. I had already told him I just wanted a new sim and he refused to even look at it. So at this point I asked for the manager. First they I told the manager was I could not get data and voice at the same time and I wanted a new sim. He popped the sim card and said it was only a 3g sim (kinda odd cause its a sim from a wing and could get H.)
Long store short he gave me a new sim and it works fine. So make sure you don't let anyone know you have a rooted phone... the idiots like to think thats the reason for all the problems.
With all due respect I wouldn't even walk into a T-mobile store with a rooted phone.
At the bare minimum I would nandroid back to stock rooted rom before going in.
Sent from my HTC Glacier
I never had that problem back in the day with my g1
Sent from my HTC Glacier using XDA App
yeah I know... I kinda was just hopping he would look at the sim. Even before he rebooted and found it was rooted he insisted it was something else. Its all good phone works great now!
Related
Just got the G2X today.
I'm having extremely poor to no reception at work.
All TMO phones I've used (G1, G2, N1, NS, Mytouch, Mytouch 4G, Galaxy S 4G)
in the past have random reception problems, mostly what I'd say is passable reception at work (in and out of steel buildings).
This G2X is the worst yet.
TMO service walked me thru putting a new sim in and and all.
But it didnt help.
It jumps back and forth from 2G with 2 bars to no service at all.
I didnt like the Galaxy S 4G but it got better reception.
I like this phone, vanilla and all.
Anyone else having this issue ?
If not its going back to TMO.
I got mine this morning at 10 and I have been having great reception! 4 bars with the 4G! And I came from the Samsung 4g also!
Sent from my LG-P999 using XDA Premium App
How do you know if you got 4G, I got the 4G symbol but network connection says utms and I mainly get around 3mb download on speedtest, but sometimes it goes to 7 or 8 mb down...but still says utms, I thought that was 3G. thanks!
reception
I have had great reception with the G2X. Better than both the G2 and MT4G.
fhaines
I love the phone, but the reception isn't very good in my house. The nexus s had better reception.
Sent from my LG-P999 using XDA App
G2x's reception is on average about 5 to 10 dB weaker than the MT4G that its replacing but I have full coverage everywhere I go and at home I just use wifi calling so its a non-issue.
I live right by an air force base and I'm sure their signals interfere with cell reception. at&t has tons of towers out here and I had to switch because of the signal interference being so bad.
EtherealRemnant said:
G2x's reception is on average about 5 to 10 dB weaker than the MT4G that its replacing but I have full coverage everywhere I go and at home I just use wifi calling so its a non-issue.
I live right by an air force base and I'm sure their signals interfere with cell reception. at&t has tons of towers out here and I had to switch because of the signal interference being so bad.
Click to expand...
Click to collapse
I still have the MyTouch 4G and Galaxy S 4G and they both have much better
reception than the G2X does.
I'm pretty disappointed.
I'll probably end up returning it and going back to the MyTouch 4G
(I didnt care for the Galaxy S 4G....200mb internal memory what ?).
Especially since its being reported the Sensation is hitting beginning of June.
There are like 6 or 7 "poor reception" threads in here.
Does that mean this is now definitely a known issue ?
All I got was them walking me thru putting in a new sim.
Nothing improved and the tech said oh well it must be just the area you are in.
And this was after me telling her the MyTouch 4G and the Galaxy S 4G didnt
behave in this manner !
I'm leaning towards returning the phone at this point, but I'm going to wait
a week or so and see if any software updates addressing this are forthcoming.
I had a great reception with my G2x. Had 4G throughout the day both at home and office. And on the way from between home and office too.
Unfortunately had to return it for reboot issues.
I am getting only umts. The device shows 4G but still only umts. I have installed new sim card and had it reset on the network and nothing changes. Even my Vibrant will show hspda when in 3g areas but not this phone so far. I have called CS 3 times and finally they have agreed to send out a replacement phone. I also have had random reboots ( it reboots but reboots right back up to the app you were running before the reboot.) and after speaking for only apporx. a minute the phone feels like it will burn your ear., I really want to keep this phone but if the replacement is the same than I will just send it back and wait for the SGS II or the Sensation. Really is a shame as there is so much I really like about it.
Got the phone, what gives. Connectivity sux, shows like 3 bars and 4g but the internet is slow and spotty. What gives? My HD2 runs just fine in the same spot.
Sent from my Nexus One using XDA App
I'm not getting any signal issues. My signal has been working great. I'd say return it man and get another one.
No 3G At All ! Whats Up With That ?
Definitely has an issue.
I've never seen it get 3G on this phone.
Only 2G or 4G.
I guess I will be returning the phone.
I really hate to, I like the phone.
But there is definitely something wrong with it.
My G2X has the best signal I have ever had with a T-Mobile phone. I keep a data signal in more places than I did with my Vibrant.
going_home said:
Definitely has an issue.
I've never seen it get 3G on this phone.
Only 2G or 4G.
I guess I will be returning the phone.
I really hate to, I like the phone.
But there is definitely something wrong with it.
Click to expand...
Click to collapse
My signal is great, but I'm only seeing 2G or 4G. This does not surprise me, I'm in a HSPA+ area. Why would I ever see 3G?
I can't take the reception jumping from full 4G down to 2G constantly. I ordered the Nexus S and I'm not looking back. Even without support for 14.4, SAMOLED and better service will make up for it.
Sent from my LG-P999 using XDA Premium App
Frag x 3 said:
I can't take the reception jumping from full 4G down to 2G constantly. I ordered the Nexus S and I'm not looking back. Even without support for 14.4, SAMOLED and better service will make up for it.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
FWIW, I came from a Nexus S and think the reception is quite a bit better with the G2X.
If you have reception problems you can try 2 things:
1) Go into your mobile network settings and change your network mode to GSM/WCDMA if it isn't already selected. Then click on network operators and do a search. You should see T-Mobile UMTS, T-Mobile GSM and ATT GSM. Once you see the networks it finds, click on select automatically. Before leaving this menu, make sure you click on data roaming. Don't worry, you won't be charged unless your internationally roaming.
2) Swap out your SIM card.
jrwingate6 said:
If you have reception problems you can try 2 things:
1) Go into your mobile network settings and change your network mode to GSM/WCDMA if it isn't already selected. Then click on network operators and do a search. You should see T-Mobile UMTS, T-Mobile GSM and ATT GSM. Once you see the networks it finds, click on select automatically. Before leaving this menu, make sure you click on data roaming. Don't worry, you won't be charged unless your internationally roaming.
2) Swap out your SIM card.
Click to expand...
Click to collapse
Did all that the 1st day (4-20-11).
Finally returned the phone today after testing the data connectivity
at work today with the MyTouch 4G versus the G2X.
No problem with the MT4G but the G2X had horrible or zero internet.
I will post the results with a new phone tomorrow.
The rep said they just got in a new batch of phones.
I hope the exchange has fixed the issue.
Its mostly wifi hotspotting that its really evident.
I want the phone to work because its the snappiest phone I've ever used.
Maybe it could be the area you are in. Both of my G2x and G2 have solid 4g signal.
To all of you having problems with your data stalling out during use, try calling into T-Mobile and make sure they have your correct IMEI code for your device. I called in and updated the IMEI for sister HTC Sensation and the data did not cut out for the 20 minutes I ran the speedtest.net app. The majority of the time it would hang within 2 or 3 minutes of rebooting the phone. I will post back later in this thread for further feedback on if this fixes the problem.
If you call in and discover that you have the wrong IMEI code listed with T-Mobile for your device and you have been having this data issue, please reply back to this thread commenting on this possible "fix".
DEBUGGING GUIDE
1. Verify T-Mobile has your correct IMEI Number
2. Verify T-Mobile has the correct data plan for the Sensation
3. Verify your SIM card is a newer generation SIM for 3G/4G
After making these 3 changes, specifically number 1, data connection has been much more reliable.
all4degame said:
To all of you having problems with your data stalling out during use, try calling into T-Mobile and make sure they have your correct IMEI code for your device. I called in and updated the IMEI for sister HTC Sensation and the data did not cut out for the 20 minutes I ran the speedtest.net app. The majority of the time it would hang within 2 or 3 minutes of rebooting the phone. I will post back later in this thread for further feedback on if this fixes the problem.
If you call in and discover that you have the wrong IMEI code listed with T-Mobile for your device and you have been having this data issue, please reply back to this thread commenting on this possible "fix".
Click to expand...
Click to collapse
If anyone else confirms this works, Ill try it. Im returning this phone so i cant call yet till i get a replacement.
I can confirm this worked for my Vibrant and my G2X. Some T-Mobile reps will say it doesn't matter but it seems like the ones that know what there talking about will say it does matter. With both my Vibrant and G2X, my data worked immediately fallowing a reboot after they added the IMEI to my account.
I switch between T-Mobile phones all the time and never have any data slow down issues. I switch between a MyTouch 4G and my Nexus One, both phones are rooted and both are getting over 5.5 mg download on average in the middle of the day. The MyTouch 4G goes up over 7 mb and the Nexus One usually peeks at about 6.5 mb. The upload speeds are very stable at about 1.6 mb. I never gave my IMEI # to T-Mobile. Just thought I would throw that out there.
I was told that they need to have the correct IMEI code to help them register the phone on the network. So far so good from here....
vinnyjr said:
I switch between T-Mobile phones all the time and never have any data slow down issues. I switch between a MyTouch 4G and my Nexus One, both phones are rooted and both are getting over 5.5 mg download on average in the middle of the day. The MyTouch 4G goes up over 7 mb and the Nexus One usually peeks at about 6.5 mb. The upload speeds are very stable at about 1.6 mb. I never gave my IMEI # to T-Mobile. Just thought I would throw that out there.
Click to expand...
Click to collapse
I think it depends on where you live, what towers your connecting to and what device your using. There is no other explanation as to why my last two devices worked flawlessly after giving them my IMEI#. It's definitely not a coincidence.
Those who want the true answer just keep calling T-Mobile tech support until you find someone who knows what there talking about. (You know what I mean)
My data seems to be working good now since I switch my smartphone data plan to android data plan. I cane from an hd2. Maybe some of the issue came from not having the right data plan.
Sent from my HTC Sensation 4G using XDA Premium App
FWIW... Through T-Mobile's online customer service chat tool I had them update my IMEI number. Data connection appears more reliable than before.
Sent from my HTC Sensation 4G using Tapatalk
I can confirm that this was the issue with my data connection. I had the mytouch 4g which requires the specific myTouch data plan. Once I switched it to the regular data plan my data has been stable and fast.
Sent from my HTC Sensation 4G using XDA Premium App
I've never had any problem using any device with my T-Mobile SIM and data. The T-Mobile system still shows me as having a MyTouch 3g. I've used an HD2, G2, and the Sensation without updating any IMEI information with T-Mobile. Always got great HSDPA/HSPA speeds. This is also using my old $25 MyTouch 3g plan. The data plan shouldn't matter with device or speeds. It might only matter with soft capping. My plan has NO cap.
Just my two cents. Zero connectivity issues with my Sensation and not updating the IMEI.
I contacted T-Mobile and had them verify my IMEI and SIM card numbers were correct. Things ran great for about 10 minutes, and just before I was ready to proclaim the issue fixed...it's back.
This didn't resolve the issue for me, but it doesn't hurt to make sure everything in their system is correct anyway.
im having data issues.. haven't tried the IMEI supposed fix but i also have a sim card thats over 7 years old.. could that really be an issue??
edit: called tmobile.. they checked my imei.. it was correct.. they then told me to get a new sim card just in case because my sim is reallllllly old.. the tech then disconnected my phone from the tower and i left it off with the battery out for about 15 min while i showered.. put it together and turned it on getting 10 consecutive speedtest runs without problems.. hopefully it works.. i will be getting a new sim card too just in case..
they also said chicago was working on their towers for the past 2 days but everything is up and running today.
exc4lib3r said:
im having data issues.. haven't tried the IMEI supposed fix but i also have a sim card thats over 7 years old.. could that really be an issue??
Click to expand...
Click to collapse
It could fix it, but at the same time it could not. Its a free fix since your Sensation came with a SIM card, so why not? All it takes is a call to T-Mobile and 10 minutes of your time. Might as well minimize your point of failures.
all4degame said:
It could fix it, but at the same time it could not. Its a free fix since your Sensation came with a SIM card, so why not? All it takes is a call to T-Mobile and 10 minutes of your time. Might as well minimize your point of failures.
Click to expand...
Click to collapse
I had terrible issues with my "4G" hanging. It would fail nearly every time. My sim was from 2008. I grabbed the new sim that came with the sensation and headed to a T-mobile store. They switched over my number to the new sim and for the last 3 hours I haven't had the hang happen once.
Hopefully it fixed the issue!
Edit: issue is back. New sim did not fix the problem!
I just called Tmobile- sure enough there is a specific data plan for the MT4G, and they've switched mine to the Android plan.
They also said that having the Sensation, and being on the MT4G data plan, would cause problems.
Hope this helps......
My sister said in the past 20 hours, data has been significantly more reliable. She said she had minor sluggishness, but I can attribute that to network slowdown in our area. Happens to my sgs too.
Sent from my SGH-T959 using XDA Premium App
I've had no problems as well I still have the same data plan since the g1, then hd2 now sensation I still only pay 25 dollars for unlimited data no cap as well
Sent from my HTC Sensation 4G using XDA App
Tmobile has switched sims for me, verified IMEI, reconnected me to the network, and switched data plans. I am STILL having data stall/hang issues.
I also have a myTouch4g and I do not experience this in this area at all.
I have 1 week left of buyer remorse I might have to return this device.
I got to play with my sisters HTC earlier this even, although the data does not completely cut out, its gets very slow network speeds at times. I used the speedtest.net app and it was getting 2G speeds with a 4G icon. Looks like this phone might be going back to the store soon.
That's me using the old internet2 apn.. Almost twice as fast and less connection issues.. Going to tmobile tomorrow for new sim.. So I'll keep ya posted..
Sent from my HTC Sensation 4G using XDA App
I have had internet connectivity issues that get cleared up immediatley after i disable mobile data and then re-enable.
It happens when i am in a solid 4g area sitting in the same place surfing the web and my data will just die. and it comes back right up after i disable and re-enable my mobile data.
it also happens when im on the bus going back and forth between 3g and 4g.
is this a normal droid charge issue?
seems like it craps out after about 10 min of surfing every time i remember it happening.
i had this happen when i was stock, after i rooted stock, and now on tweek 2.0
Had that issue yesterday on 4G, and it cleared up the same evening. Occasionally will lose data connectivity on 4G, even with it's still showing the connection. It's not very frequent or consistent, and it seems to have gotten better over time. There is definitely some flakiness on the radios on the Charge. A friend was sitting right next to me on his Spectrum yesterday and wasn't having any issues. I think it's likely related to Verizon network, but I think some phones are more sensitive to it than others.
Yeah, happens to me too. I had to disable/re-enable data at least twice today. :/
Sent from my SCH-I510 using xda premium
This happened to me the first couple of days I had the phone. I went to Verizon and they swapped the SIM. Worked fine after then.
re
JihadSquad said:
This happened to me the first couple of days I had the phone. I went to Verizon and they swapped the SIM. Worked fine after then.
Click to expand...
Click to collapse
hmm.. i did have a few sim issues when i got the phone a week ago, after loading a rom the phone said there was no sim inserted or there was a sim error cant remember which.
maybe swap the sim tomorrow to see if that helps.
sounds like it might be a charge radio issue... i am getting what ever killer phone comes out in a few months anyway. Galaxy s3? HTC one X ? Galaxy Journal ?
Motorola hd ?
re
So i got a new sim..
Nothing has changed.
I have netflix and live in a great 4g area and still have to toggle off data 2-3 times a morning on my bus trip into seattle.
It seems like the radio has a hard time figuring out wtf to do once it comes in and out of 4g. I can be sitting at in traffic for 5 min with no signal and flipping the data on and then off... BAM 4g is back.
This makes for annoying netflix / IT Crowd, viewing.
I am glad that i got this phone as a temp solution cheap from craigslist. Motorola Droid fighter or Galaxy S3 will be putting this lump of mediocre electronics to rest in the next month or so.
What radio is installed on your phone? To find this out go to settings/about phone. The baseband version would be your radio. If it says i510.06V.FP1, that means you are on the most up to date radio. I had similar issues before I updated to FP1 but since then, the 3 or 4G has been very quick to connect and stays reliable all day.
One of my buds works for Vzw and he told me that the 4g network is great when it works. In some places vzw is activating 4g network before the network is ready to be deployed. They are doing this because competition has more 4g coverage.
One solution is to set your phone to 3g only and accept reliable slow sppeds or deal with crappy 4g. Eventually vzw will get it right. Wjen though, is anybody's guess.
Sent from my SCH-I510 using XDA
Have any Verizon Wireless Galaxy S 3 users (besides myself) noticed the following symptoms:
1) Phone doesn't connect to 4g LTE until approximately 15 minutes later (even in an excellant 4g coverage area)
2) Phone connects to 4g LTE then disconnects approximately 15 minutes later and drops to 3g (even in excellent 4g coverage area).
3) Phone shows 4g LTE connection, but no data can be transmitted/received (tested with speedtest and a google search in the browser). This one is particularly bad, as there is currently no way I am aware of to turn off the 4g radio)
I've spoken with VZW technical support and they want me to replace the phone to see if things get better. I'm not quite sure it's a hardware problem.
mybook4 said:
Have any Verizon Wireless Galaxy S 3 users (besides myself) noticed the following symptoms:
1) Phone doesn't connect to 4g LTE until approximately 15 minutes later (even in an excellant 4g coverage area)
2) Phone connects to 4g LTE then disconnects approximately 15 minutes later and drops to 3g (even in excellent 4g coverage area).
3) Phone shows 4g LTE connection, but no data can be transmitted/received (tested with speedtest and a google search in the browser). This one is particularly bad, as there is currently no way I am aware of to turn off the 4g radio)
I've spoken with VZW technical support and they want me to replace the phone to see if things get better. I'm not quite sure it's a hardware problem.
Click to expand...
Click to collapse
I know this sounds ridiculous to do with brand new phone but here is the truth. They factory flash those bad boys using octopuss strand array cables with one machine and sometimes they receive a bad flash from the factory. Try the following steps
1. Go to options>settings>mobile and wireless networks>mobile networks>toggle mobile network on and off. (is it acting better?) No? then..
2. Factory data reset the phone. (is it acting better now?) No? then..
3. Using odin reflash the stock ROM (is it acting bettery now?) No? then take it back.... your phone is officially broken.
mybook4 said:
Have any Verizon Wireless Galaxy S 3 users (besides myself) noticed the following symptoms:
1) Phone doesn't connect to 4g LTE until approximately 15 minutes later (even in an excellant 4g coverage area)
2) Phone connects to 4g LTE then disconnects approximately 15 minutes later and drops to 3g (even in excellent 4g coverage area).
3) Phone shows 4g LTE connection, but no data can be transmitted/received (tested with speedtest and a google search in the browser). This one is particularly bad, as there is currently no way I am aware of to turn off the 4g radio)
I've spoken with VZW technical support and they want me to replace the phone to see if things get better. I'm not quite sure it's a hardware problem.
Click to expand...
Click to collapse
you should search before posting, maybe someone else is having problems. maybe theres info that could help you.....
das7982 said:
I know this sounds ridiculous to do with brand new phone but here is the truth. They factory flash those bad boys using octopuss strand array cables with one machine and sometimes they receive a bad flash from the factory. Try the following steps
1. Go to options>settings>mobile and wireless networks>mobile networks>toggle mobile network on and off. (is it acting better?) No? then..
2. Factory data reset the phone. (is it acting better now?) No? then..
3. Using odin reflash the stock ROM (is it acting bettery now?) No? then take it back.... your phone is officially broken.
Click to expand...
Click to collapse
Thanks so much for the tips. I searched prior to posting.There has been another post after mine with someone talking about similar issues.
Tried number 1 and 2. No dice.
I'm hesitant with 3 (although I've flashed/odined many times in the fascinate). Will refreshing stock up the flash counter? I may just swap out the phone in store. This would at least give me an account history showing issues.
When I have new info, I'll reply.
Sent from my SCH-I535 using xda app-developers app
i posted well before your thread, but in short......theres an update being pushed that addresses 4g issues
Very cool. Thanks.
Sent from my SCH-I535 using xda app-developers app
tillithz said:
i posted well before your thread, but in short......theres an update being pushed that addresses 4g issues
Click to expand...
Click to collapse
I really hope this update doesn't effect the kexec work that is already underway
Verizon LTE is fast but...
It sucks at connecting and at staying connected. My HTC Thunderbolt did this, my Droid Bionic does this, and my co-workers Razr does this. LTE is fast when it actually works properly.
I'm not able conenct to 3g or 4g. Without Wifi I'm getting no data services.
As promised, I have an update. I went to the VZW store and they swapped out my SIM card. No change. The same issues I described in the OP were encountered.
I've performed the following testing to help determine if my specific phone had an issue or whether it was just the LTE service in the area. This isn't the most extensive or scientific test, just a quick and dirty test.
The procedure was as follows:
-Compare phone signal strength in Settings -> About Device -> Status (within phones approximately 5 feet of each other)
-Compare speed test results using the SpeedTest.net app
My office:
1 person in my office also has a vzw galaxy s III. We are running the same stock system.img (I535VRALF2).
- On average, his signal strength was -88dbm, mine was -84dbm. Definitely within normal range for a decent LTE signal.
- His speed test results were similar to mine (within 10% for each direction)
1 person in my office has a Droid Razr (non MAXX) running ICS (important as ICS measures signal strength differently than GB).
- On average, his signal strenth was -95dbm, mine was -91dbm.
- His speed test results were very different than mine:
GSIII - 66ms ping, 8.5MBit down, 12.2MBit up
Razr - 61ms ping, 18.9MBit down, 9.1MBit up
A friend's house:
My friend also has a vzw galaxy s III. We are running the same stock system.img (I535VRALF2).
- On average, his signal strength was -104dbm, mine was also -104dbm. A fairly poor LTE signal.
- Our speed test results were similar (approx 4MBit down, upload was intermittent (would sometimes stall out) approx 0.5Mbit up)
VZW lists 4g coverage as "Verizon LTE (non-extended)" in both areas.
Conclusion:
The difference I encountered between my GSIII and the Razr was alarming, but again, this wasn't the most scientific test (and anyone familiar with the speed test app will tell you that it's usually best to run it several times (unfortunately, I was pressed for time). Just wanted to get an idea of encountered differences.
I can second what tillithz heard about an update being released to address the 4g connection issues. I heard the info from a VZW store employee (so take that with a grain of salt).
I'll be keeping my eyes open for details on the rumored update (and wether or not it breaks our current root/CWM/custom boot.img flashing abilities).
das7982 said:
I know this sounds ridiculous to do with brand new phone but here is the truth. They factory flash those bad boys using octopuss strand array cables with one machine and sometimes they receive a bad flash from the factory. Try the following steps
1. Go to options>settings>mobile and wireless networks>mobile networks>toggle mobile network on and off. (is it acting better?) No? then..
2. Factory data reset the phone. (is it acting better now?) No? then..
3. Using odin reflash the stock ROM (is it acting bettery now?) No? then take it back.... your phone is officially broken.
Click to expand...
Click to collapse
I feel like a tard aadmitting this but I can't figure out how to do/find step one
Sent from my SCH-I535 using Tapatalk 2
Sounds like the issues I had with 5 (not exaggerating) GNexs before I gave up on the phone. It was a hardware issue. Hopefully Samsung didn't let this issue slip to the GSIII
Sent from my DROIDX using Tapatalk 2
Guys I seriously think it's a Verizon issue. I don't know one person with an VZW LTE device that doesn't have problems connecting.
I had a Korean GNex that never dropped 4G. I had 5 Chinese models that never held a signal at all (non-data included) for over ten minutes. For once I don't think it was Verizon.
Sent from my DROIDX using Tapatalk 2
Same issues
I have not done anything to my phone. It is still stock. While using Google Maps, it has managed to reboot 3 times on me. It has also managed to lose service two times while using Google Maps before rebooting with the "Searching for GPS" message. The night before I could NOT send SMS/MMS messages. Had to resort to Google Voice. Any thoughts would be great. I don't believe I have been holding it incorrectly as I have a BT headset. I'm randomly getting searching for services also. I don't think it's VZW with my Rezound, I would never lose WIFI, 4G, or calling service. Just wondering if anyone else is having this problem?
I am coming from the Incredible so I have never tried 4G at my house before but 3G has always been strong. I picked up my S3 last night and only 3G will connect. According to Verizon coverage maps I am solidly in a 4G area. Not sure what's going on.
Piss-off Verizon!
So I am having the same issue on mine and my wife's phone. Both pre-ordered in June and received on the 9th.
I stream music in my car while I drive to and from work an hour away. This is extremely annoying as I have to constantly fiddle with my phone to get the data connection back while I'm driving to get my music back.
I called Verizon twice and had the SIM swapped out on mine to test if it fixed it. It fixed one issue of signal strength, but not the dropping of connections. Here's my problems:
- Going from a 3G to a 4G area, signal drops out to unknown in the About Phone > Status page for about 30 seconds or more
- Sometimes it just stays at 3G and never switches
- Going from a 4G to a 3G area, signal drops out to unknown in the About Phone > Status page for about 30 seconds or more
- While it claims I have 4G, there are many times where I cannot get any data connection at all where Facebook says network connection error or speed test doesn't work at all and web pages won't load
- One issue fixed after the SIM swap was that under Settings > More Settings > Mobile Networks > Access Point Names it is now switching from EHRPD and LTE more often. Still not perfect, but I'm assuming that it stays in EHRPD mode when in an extended 4G coverage area (not sure about this) but before it wouldn't use the LTE option no matter what
Before the SIM swap my data connection dropped out completely in the middle of a city known to have great 4G coverage and would not come back no matter what I did (airplane mode on/off, mobile data off/on, phone reboot)
Software reset didn't fix any of these issues either.
Here is what I've decided about some of the issues they are having based on my experiences driving around so much. It seems as if the phone cannot negotiate with the towers correctly. It's as if it needs to drop the 3G connection before it can negotiate a 4G connection, hence the 30 seconds of no data at all, and same for going from 4G to 3G, it seems it can't negotiate without first dropping your current connection. 3G to 1X and back has no issues.
I know this is long, but I want it detailed as much as possible. I had gotten the Bionic when it first came out and it did the same thing, where I could never get a 4G connection when it was supposed to or go back once acquired. The main difference is that my Galaxy S III has WAY better battery life than the Bionic had. So they seemed to have cured the battery drain when searching for a 4G tower. I'm still pissed at Verizon stating I'm in a 4G area and then never getting that connection at home, let alone barely getting a 1x connection. My dBm levels are usually in the -95 to -104 area when at home...I'm in a 4G area now and it's at -112 with an asu of 28 while at home it's usually 1 asu. Hope this helps someone else out. I don't know if a phone swap is going to fix these issues.
Verizon has told me that they are looking at a software update sometime in September...I'll believe it when I see it. In the mean time I have 7 more days to decide to keep the phone with no Verizon tech knowing what they are doing or able to troubleshoot their way out of a brown paper bag.
I am getting a new phone shipped out to me tomorrow. I will let you know if the same thing happens or it is Verizon.
Sent from my ADR6425LVW using xda premium
mybook4 said:
Have any Verizon Wireless Galaxy S 3 users (besides myself) noticed the following symptoms:
1) Phone doesn't connect to 4g LTE until approximately 15 minutes later (even in an excellant 4g coverage area)
2) Phone connects to 4g LTE then disconnects approximately 15 minutes later and drops to 3g (even in excellent 4g coverage area).
3) Phone shows 4g LTE connection, but no data can be transmitted/received (tested with speedtest and a google search in the browser). This one is particularly bad, as there is currently no way I am aware of to turn off the 4g radio)
I've spoken with VZW technical support and they want me to replace the phone to see if things get better. I'm not quite sure it's a hardware problem.
Click to expand...
Click to collapse
I have had symptoms comparable to these, 4G stopped working in areas where it should. It would occasionally go back to 4g, only to not actually transfer any data. My phone was fine before this, and has been fine ever since. In my case I believe flashing CM9 for a bit could have triggered my problems. I have no explanation for why my phone randomly started working properly again.
I'm doubtful that this is a hardware issue, and I am hoping future updates may address radio issues.
Just an fyi, I have talked to multiple Verizon reps and changed sim cards to get nowhere. I'm at the point where I'm about ready to return it for another phone to see if that helps.
Verizon claims this is not a well known issue or widespread. I beg to differ. If it isn't widespread, then it must be a defective unit imo. I also think I got a retarded rep, he tried to tell me updates come straight from the manufacturers and we should see an update soon after a phones release haha. I asked for examples of phone release dates and the date of the first update...He couldn't provide me with any. I then asked why the nexus got the 4.0.4 update 2 months after every other carrier and he stated, well sir we don't release the updates until they're tested. Ah, so you do control the updates!
Needless to say, I'm getting tired of this crap. I'll let you know how the replacement goes.
Sent from my SCH-I535 using xda app-developers app
First of all, my LTE works fine, this is only an issue with the 3G radios. Basically, I often have issues with 3G actually sending and receiving data. When it does, it is slower than 1X for me. It drains the battery at crazy rates such as 20%/hr with little to no use. This has happened regardless of rom, although now I am on the stock f1 update and unrooted. I bought this phone used so there's no hope of a CLNR. I've had it "fixed" by samsung twice and nothing has changed. Any ideas? I have an upgrade but I'm waiting for the One or the 5S and REALLY don't want to use it on a phone I wouldn't be happy with.
Same exact problem here. 4G works fine. 3G is essentially useless. Often when it changes to 3G, I wish it would just go to 1X so that at least it would be functional. I've never really found a solution. The other day my phone was in 3G and I tried to send a text msg with a picture. It took almost ten minutes. Completely useless.
Friends with 3G Verizon phones never have any problems. They always get a solid 3G connection. I used to be with Sprint (useless) and set my Evo to roam on Verizon because the 3G was so much more responsive and quick than Sprint. Not seeing that with my S3.
usmaak said:
Same exact problem here. 4G works fine. 3G is essentially useless. Often when it changes to 3G, I wish it would just go to 1X so that at least it would be functional. I've never really found a solution. The other day my phone was in 3G and I tried to send a text msg with a picture. It took almost ten minutes. Completely useless.
Friends with 3G Verizon phones never have any problems. They always get a solid 3G connection. I used to be with Sprint (useless) and set my Evo to roam on Verizon because the 3G was so much more responsive and quick than Sprint. Not seeing that with my S3.
Click to expand...
Click to collapse
Yeah none of my friends have issues either. My friend with her iPhone 5 was using it next to me and it loaded pages in just a few seconds, still slower than 3G, but mine took almost a minute.
Amphibliam said:
Yeah none of my friends have issues either. My friend with her iPhone 5 was using it next to me and it loaded pages in just a few seconds, still slower than 3G, but mine took almost a minute.
Click to expand...
Click to collapse
Forgot to mention... My wife's also got an S3. Mine's rooted with CleanROM and LK1 modem. Her's has the latest update. She has the same issues with 3G. She also had them on MB1.
Fortunately my phone doesn't flip over to 3G often. But when it does, I just stick it back in my pocket, because it won't do anything useful until it switches back to 4G.
I've never found the answer to this problem, but I'd really like to. I understand that this is a 4G phone, but it should be able to fall back to 3G with no problems.
usmaak said:
Forgot to mention... My wife's also got an S3. Mine's rooted with CleanROM and LK1 modem. Her's has the latest update. She has the same issues with 3G. She also had them on MB1.
Fortunately my phone doesn't flip over to 3G often. But when it does, I just stick it back in my pocket, because it won't do anything useful until it switches back to 4G.
I've never found the answer to this problem, but I'd really like to. I understand that this is a 4G phone, but it should be able to fall back to 3G with no problems.
Click to expand...
Click to collapse
FYI, I just tried AOSP for the hell of it and data speeds are much better. Too bad it seems a bit buggy. :/
nvm, speeds still absolutely blow
i have a network extender and most of the time I can't send pic messages..piece of ****...ive tried multiple basebands...im convinced its the phone
sent from a violated Vzw Galaxy s3
Amphibliam said:
FYI, I just tried AOSP for the hell of it and data speeds are much better. Too bad it seems a bit buggy. :/
nvm, speeds still absolutely blow
Click to expand...
Click to collapse
Theoretically AOSP ROMs should have absolutely no effect on data or voice since they don;t touch the radio firmware.
I was in a 3G zone this evening and did a speedtest.
23 kbps down. It died when trying to run the upload portion of the test. Friends with regular 3G phones routinely get 800 kbps - 1200 kbbs down.
I agree. It has to be the phone. And given that it seems to happen across multiple radios and only to some people, it's probably hardware related. Doesn't matter when I get 4G. Sucks when I can't.
I'm going to be at camp for a week soon and I only get 3G there so I'm strongly considering buying a used 4S until a new phone comes.
I have 3g signal in the house.. wide open all bars with a network extender..I go outside to get 4g, then it will send pic messages. dumbphone
sent from a violated Vzw Galaxy s3
Amphibliam said:
I'm going to be at camp for a week soon and I only get 3G there so I'm strongly considering buying a used 4S until a new phone comes.
Click to expand...
Click to collapse
I don;t think its a Samsung problem, more like a Verizon wide issue. If you look in the verizon user forums, all the Iphone and HTC and Moto folks complain about the same things.
https://community.verizonwireless.com/thread/784496
I don't think so. Not only are they not complaining about just 3G, my friends' phones work fine.
Not only that, but my GNex I had before this somehow consistently had 2 mbps dl speeds on 3g.
Friends on Verizon with 3g only phones get excellent speeds where I am at. Verizon 3g is not the problem around here. On 3g phones, it is fast and responsive. When switching from Sprint, I went with Verizon based on the quality of its 3g.
Sent from my SCH-I535 using Tapatalk 2
I thought it was just me been having the same problem. Suddenly no 4g at home and 3g is no good. Good thing I have the WiFi.
Sent from my SCH-I535 using xda app-developers app
Shamec said:
I thought it was just me been having the same problem. Suddenly no 4g at home and 3g is no good. Good thing I have the WiFi.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Too bad you have to rely on something else that you pay for independently for your phone to be able to do its job. These phones should work on 3G. I have to imagine that there are some who don't have 4G that have to rely on 3G. Maybe they just don't get this phone, or get it and return it?