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My Htc Hero is having a problem linking facebook to my contacts. I can enter into a contact, select to link with facebook, then wait for it to find my facebook friends list. First it says "Friends data is either downloading or unavailable". So I wait more... then it says "Contact list is empty". I have restarted the phone. I have logged out of facebook on my phone and logged back in. I have downloaded the facebook app (just in case that was needed). It worked once before. I hard reset my phone and the contacts resynced with google. Google has in the notes the contact facebook link... but the phone does not read it. What should I do?? Im currently with Cellular South... if that matters.
Thanks
**Edit** I am now on DamageControl v1.0 but still nothing.
MrDanger said:
My Htc Hero is having a problem linking facebook to my contacts. I can enter into a contact, select to link with facebook, then wait for it to find my facebook friends list. First it says "Friends data is either downloading or unavailable". So I wait more... then it says "Contact list is empty". I have restarted the phone. I have logged out of facebook on my phone and logged back in. I have downloaded the facebook app (just in case that was needed). It worked once before. I hard reset my phone and the contacts resynced with google. Google has in the notes the contact facebook link... but the phone does not read it. What should I do?? Im currently with Cellular South... if that matters.
Thanks,
Christopher Butler
Information & Technology Services
Mississippi State University
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I know about a day ago I was having trouble syncing with anything... all I got was "Sync is currently experiencing problems. It will be back shortly". I waited about a day, and it started working again. Maybe this will happen to you?
Already tried "just wait"
This has been going on for about a week now already :/
DamageControl 1.0
Im also with Cellular South and using DamageControl now... but still no Facebook contact linking. The "My Contact Card" syncs fine and my profile pic shows up... it's only when I try to link another contact. It searches for like a millisecond and shows "No matches found". Could this be because "friendstream.apk" does not work? I believe I saw somewhere that it does not work.
MrDanger said:
Im also with Cellular South and using DamageControl now... but still no Facebook contact linking. The "My Contact Card" syncs fine and my profile pic shows up... it's only when I try to link another contact. It searches for like a millisecond and shows "No matches found". Could this be because "friendstream.apk" does not work? I believe I saw somewhere that it does not work.
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Had the same problem today using darchlegend... I signed out of Facebook for HTC Sence and signed back on, and then manually synced. That solved my issues.
looneylu said:
Had the same problem today using darchlegend... I signed out of Facebook for HTC Sence and signed back on, and then manually synced. That solved my issues.
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Click to collapse
I did that, and now I do not see the "Sync Contacts" under the Facebook for HTC Sense account. Im rebooting now.
**Rebooted.. and still FAIL!!**
I really would like this feature... it's what brought me to the Hero in the first place :/
Down the Drain
I see this thread getting lost in the mass of other threads and with no answer
Here is how I fixed the issue:
Go to Settings -> Accounts & sync
Here remove your Facebook for HTC Sense account.
Once removed exit Settings then go back to Accounts & sync and add it back in.
Next open the Photos app, move to the facebook icon at the bottom of the screen. Wait for all your facebook friends profile photos to load. Once that is done go to the People app. Hopefully you will now see everyone linked and their photos will show up.
Nothing :/
voghan said:
Here is how I fixed the issue:
Go to Settings -> Accounts & sync
Here remove your Facebook for HTC Sense account.
Once removed exit Settings then go back to Accounts & sync and add it back in.
Next open the Photos app, move to the facebook icon at the bottom of the screen. Wait for all your facebook friends profile photos to load. Once that is done go to the People app. Hopefully you will now see everyone linked and their photos will show up.
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I went through EVERY FRIEND on my list... nothing changed.
After two weeks with my Focus, I'm obviously loving it. Upgrading from the Tilt has brought new meaning to my life.
Anyway, I've had enough little problems come up that I thought I'd try and get some questions answered by those smarter than I!
Integrated Facebook: Ever since the first day, I've been having issues with my Facebook account. Specifically, under Settings>email & accounts, the Facebook account says "Attention Required." Clicking on the account brings up an error popup that says "Not updated/We're having a problem connecting. Try again later./Last tried 8 hours ago/Error code: 83CF3104." Previously it gave error code "85FB5300." Here's a useless thread I started at MS Answers: http://social.answers.microsoft.com...266a6d0/#53db5744-b48c-4af8-bad5-9fe0fe95f61c It does manage to update FB from time to time, but it's wildly inconsistent.
This isn't that big a deal, but when I go to Facebook.com and login using IE on the phone, I get the "pocket version" which doesn't have any content. "Mobile version" shows up as a link on the page, but nothing is clickable. No biggie since I have the app and integration, just annoying.
IHeartRadio seems to lockup every time I use it. When I navigate away from it and then want to go back, it tries to start, shows the logo, then backs out.
My second most unstable app is Marketplace itself! It behaves exactly the same as above.
Any suggestions would be great! Thanks!
EDIT: Adding #5: Everyone says that I should be able to see an icon to find people on my exchange server, but I haven't been able to ever find it. I create a new email from my Outlook account, then click the "To" field to bring up my address book, but there is no link to my exchange directory. Am I doing something wrong?
do you have ssl enabled in facebook settings? if so, try disabling it.
The Gate Keeper said:
do you have ssl enabled in facebook settings? if so, try disabling it.
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I don't have an option for SSL in the Facebook account settings on the phone. Is that what you're asking?
drokkon said:
EDIT: Adding #5: Everyone says that I should be able to see an icon to find people on my exchange server, but I haven't been able to ever find it. I create a new email from my Outlook account, then click the "To" field to bring up my address book, but there is no link to my exchange directory. Am I doing something wrong?
Click to expand...
Click to collapse
I get "search exchange directory" buttons both in email and the people hub. In email, start typing the name of the person you're looking for, and the last entry in the list you get will be the exchange directory. Similarily, using search in the people hub will have exchange as the last possible button.
emigrating said:
I get "search exchange directory" buttons both in email and the people hub. In email, start typing the name of the person you're looking for, and the last entry in the list you get will be the exchange directory. Similarily, using search in the people hub will have exchange as the last possible button.
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Yup! That's what I've heard, and what I don't get. I wonder if my company's implementation is messed up.
drokkon said:
I don't have an option for SSL in the Facebook account settings on the phone. Is that what you're asking?
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No... if you have the SSL option enabled on your Facebook account, not on your phone, the people hub will not update.
Seems to be an issue with the Focus as other WP7 users have not seen this issue,
I've looked every where I can in the phone and cannot see where the settings are that control the Facebook feed.
Log into Facebook via your web browser and disable the SSL setting under your security options.
For anyone still suffering this problem, I found a solution:
SOLUTION (from http://answers.microsoft.com/en-us/...83cf0108/4c4c7887-2b8b-4a83-b816-bf26e265fe17)
I went through my People Hub, opening every contact that had no picture to see what account they were in. Most of them were contacts from my Live account, but ONE was a Facebook contact. (Per the thread above, Facebook connection problems can be caused by a friends' corrupt profile picture.) I went to her profile online (where the picture showed up fine) and unfriended her. I had to wait several hours for her to disappear from my People Hub, but once she did I immediately went to Settings>Email & Accounts and, for the first time ever, saw the Facebook account with no error message!
As I said, I have been suffering this error message since day 1, although I've seen at least 4 distinct error codes (85FB4400, 85FB5300, 83CF3104, 83CF0108). I tried deleting and restoring the Facebook account, deleting and restoring the Facebook app, changing my Facebook password, logging out of Facebook on my PC, all to no avail. I never performed a factory reset, because I've installed all of my apps from the Marketplace (not Zune), and was not eager to hunt them all down again (please tell me this is another WP7 bug that is being fixed).
Hope this helps others! I've refreinded her and she's changed her profile pic in the last few weeks, so I'll keep my fingers crossed.
I had the problem with facebook too a few months back. Turned out to be one profile picture that appeared as a red x. Unfriended and the error went away for me too.
Yeah, re-adding her as a friend and the problem is back. Hoping she changes her pic soon.
drokkon said:
Yeah, re-adding her as a friend and the problem is back. Hoping she changes her pic soon.
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I was fortunate in that i didn't really care for the guy who i deleted
Hi all, I've updated to Mango and ever since then my Google contacts list has failed to sync ("there was a problem syncing, please try again later error 8004010f"). This is with a Google account tied to another email address not an @gmail.com address. If I put in an incorrect password or incorrect server details I get different errors so it seems as if I'm at least getting the details correct. I've tried all the steps I could find (mainly a useless KB article) so I'm wondering whether it's a Mango thing. Or possibly a Google+ thing?? (No I'm not on it.) Either way I foolishly unchecked the 'sync contacts' box so i now dont have any contacts
Sent from my HD7 using XDA Windows Phone 7 App
shinygerbil said:
Hi all, I've updated to Mango and ever since then my Google contacts list has failed to sync ("there was a problem syncing, please try again later error 8004010f"). This is with a Google account tied to another email address not an @gmail.com address. If I put in an incorrect password or incorrect server details I get different errors so it seems as if I'm at least getting the details correct. I've tried all the steps I could find (mainly a useless KB article) so I'm wondering whether it's a Mango thing. Or possibly a Google+ thing?? (No I'm not on it.) Either way I foolishly unchecked the 'sync contacts' box so i now dont have any contacts
Sent from my HD7 using XDA Windows Phone 7 App
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My google account sync perfectly with mango in my trophy...so must be something in your phone...Maybe the tied account has to do something with it
I figured it wasn't a common problem or I wouldnt be the only person complaining about this
Well, some more testing, I have tried deleting the account from my wp7 and adding it again - still the same error msg.
Bizarrely, though my Google contacts don't show up in my people hub, if I go to the hub and search for a contact and then hit "search Google directory" the contact will appear.
Also, checking my Google dashboard under Google Sync shows a "last sync: 8:25pm" or whenever the last time I tried to sync was. So I'm fairly certain this is an issue with my particular phone...Maybe it's time to hit the Microsoft support forums!
Sent from my HD7 using XDA Windows Phone 7 App
I think I know what's up
So I woke up this morning and the google sync button required attention. So I clicked on it and synced and well.. my contacts disappeared. Now I was perplexed by this. I erased and re introduced my account information. And nothing... so I went ahead and went to the Gmail webclient and somehow my contacts had been deleted. Google now has a function where you can restore your contacts. And I was able to sync again... Lets see how long this lasts. Let me know if you are able to fix your issue
Jose Moreno
I'm having the same issue on my Arrive. Can't sync and foolishly tried to delete and reconnect now all my contacts are gone. Did you figure out anything?
Actually, its not the exact same issue as I reread your problem as I am trying to sync directly with a gmail account, however, I am having the same results and same error.
Ah yes. I should've updated this. I never found a fix...but what I did do was add Gmail and Calendar to my google account. Then it synced fine. Not ideal as I never use Gmail but meh. Sorry I haven't got anything better!
Sent from my HD7 using XDA Windows Phone 7 App
Does anyone know whats wrong with messenger..?
In my Omnia 7 running Mango beta 2 the facebook chat messages stoped arriving..
It all worked since I updated but know it stoped working... I can see all my contacts and they can see my but I just don't get all the messages..
If they send 6 I get 1 if any... And they don't get mine... And other times they jsut get 1 of them... Stange... :S
Did you turn "Facebook Chat" on?
I can't even get past that step, all I get is a dead page.
Mine, with Mango, doesn't show FB content. The only thing the people hub shows is Windows Live content. I have the FB account setup, too. My Focus with NoDo shows FB content, though.
Oooops...spoke too soon. It just now started showing FB content...this is the first time since flashing Mango that it has shown. lol...maybe it was waiting for the opportunity to contradict me.
In mine everything about facebook works great.. All content of all kinds... Friends, calender.. All of it..
The only thing not working well is the facebook chat.. Messenger works great... But only in facebook chat messages don't show up, or just one out of 5 sent to me show...
Facebook chat is on and I can see my online facebook friends...
I thing this is a messenger thing, because in live.com messenger same thing happens.. Any ideas...?
I tested in Messenger 2011 and same problem... Could it have something to do with the new Facebook Chat... It worked well before the change...
cohowap said:
Did you turn "Facebook Chat" on?
I can't even get past that step, all I get is a dead page.
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Click to collapse
What you've probably noticed is that on your chat settings, when you try to enable the FB chat, it goes to a non existent web page. Here's the work around:
Go to to your live account on live.com, go to profile, and you'll see the other accounts at the bottom (FB, youtube, etc) click on facebook, make sure chat is enabled, and hit save.
You'll have to type in your FB email and password. Now when you look at your phone, under the messaging settings, you'll noticed that FB chat is enabled.
You will probably have to manually resync at the very least for it to work. Other people have reported that it just takes time for your contacts to show up, and some other people have had success simply waiting because eventually they showed up for them.
Hope this helps.
Maroon Mushroom said:
What you've probably noticed is that on your chat settings, when you try to enable the FB chat, it goes to a non existent web page. Here's the work around:
Go to to your live account on live.com, go to profile, and you'll see the other accounts at the bottom (FB, youtube, etc) click on facebook, make sure chat is enabled, and hit save.
You'll have to type in your FB email and password. Now when you look at your phone, under the messaging settings, you'll noticed that FB chat is enabled.
You will probably have to manually resync at the very least for it to work. Other people have reported that it just takes time for your contacts to show up, and some other people have had success simply waiting because eventually they showed up for them.
Hope this helps.
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By luck I had done all that.. Just had to re-sync manually and everything worked..
Now the missing messages is really bugging me... :S
BellPego said:
By luck I had done all that.. Just had to re-sync manually and everything worked..
Now the missing messages is really bugging me... :S
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Click to collapse
Yeah, I haven't heard of anyone else that has that problem either. That would bug me too.
BellPego said:
By luck I had done all that.. Just had to re-sync manually and everything worked..
Now the missing messages is really bugging me... :S
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I've found that this is just an issue between Facebook chat and however Microsoft implements it. I've been using the Facebook chat integration in Windows Live Messenger 2011 since it first came out, and it can be sketchy at times. There are some people whom I'll appear online to, but they can't send me a message if I'm only logged in through Messenger. If I'm viewing the Facebook page, they can message me.
I also find that sometimes messages can take a long time to go through, if at all sometimes. It seems like every message will go through if you message back fairly quickly, but those that have been sitting for a while take a while to go through.
I also sometimes find that people will appear offline for no reason through Messenger, but everything works fine on the Facebook page.
I would imagine all these same problems from Messenger would also be there for the most part in Mango. It's an annoyance, but it has certainly made Messenger a lot more useful, and definitely will be a useful addition to Mango.
I stand corrected, the Facebook Chat support in Mango on my HD2 is actually working flawlessly. There hasn't been any missed messages, and only a couple have come in slightly delayed (no more than 10 seconds).
I've also been using my computer that is signed in with Windows Live 2011, and messages that come in and say the other person is offline, that isn't happening in Mango.
It's only been a couple days, but I'm impressed so far.
rustybob said:
I stand corrected, the Facebook Chat support in Mango on my HD2 is actually working flawlessly. There hasn't been any missed messages, and only a couple have come in slightly delayed (no more than 10 seconds).
I've also been using my computer that is signed in with Windows Live 2011, and messages that come in and say the other person is offline, that isn't happening in Mango.
It's only been a couple days, but I'm impressed so far.
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Mine started to work fine 2 days ago...
No clue what happened but glad it's ok now.. Loving Mango so much...
It tells me it can't connect to see who's online. I've gone through all the different walkthroughs online, and none of them work.
Also, I can't seem to delete my linked Facebook account in Settings. It tells me this feature isn't available yet so I have to go to Live.com to do it, but when I do, it tells me I can't remove it because: There seems to be some trouble connecting this service to Windows Live right now. Please try again later..
Can anybody help? I swear I was allowed to delete my Facebook account in Settings last night...
"Delete Facebook?
This feature is not working yet. You can go to the Windows Live site on your computer and remove Facebook from your Windows Live account if you want to delete it"
This is what it says when I hold down my Facebook account and tap delete.
daniel_lfc said:
"Delete Facebook?
This feature is not working yet. You can go to the Windows Live site on your computer and remove Facebook from your Windows Live account if you want to delete it"
This is what it says when I hold down my Facebook account and tap delete.
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I my self and others have answer this one at least 4 times....
M8 please search the forum with "Facebook chat Mango" ...and you will find the answer ...
colossus_r said:
I my self and others have answer this one at least 4 times....
M8 please search the forum with "Facebook chat Mango" ...and you will find the answer ...
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No, I won't find the answer because I've done every walkthrough on every website about five times already.
Can anyone help?
daniel_lfc said:
Can anyone help?
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Click to collapse
How long has it been since you added Facebook chat to your Windows Live profile?
If its only been a few hours, you may have to wait a day or two. Sometimes it can take a very long time for Windows Live and Facebook to register each other and for your Facebook contacts to start showing up in Messenger. The other methods on the forum do not always work. Sometimes it just takes a little patience. Took my phone a day before any contacts showed up.
It took me like 5 mins to have all Facebook Contact List on my Windows Live Messenger.
Do one of the methods, wait 24 hours, and then report back. Most of the focus should be on the computer end. But I think the reason why many here are jaded about this is because many of us had to wait for it to just work. Which had nothing to do with the phone.
But then if it doesn't work, you may be SOL until the official update.
Nah, still not working. Pretty gutted about that really!
what I did was I deleted Facebook then went to windows live ( the same primary windows live account on my phone) and linked the two of them, then I readded Facebook and let it sync and also resynched windows live and then it connected and within 2 hours all my contacts started showing up. also make sure u have Facebook chat turned on in the messaging options.
daniel_lfc said:
Nah, still not working. Pretty gutted about that really!
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Click to collapse
Did you check in your online profile to make sure you linked the correct Face Book account? I too had a simulay problem with my daughters phone seems i linked my facebook account to her windows live so it did not work on the phone..
this is how you can tell
first login to your windows live @ live.com then click profile next to your name at top right then the details link on left then in the connect to you should see windows live and facebook if you do not see this then it facebook never connected and you should follow the steps again to connect facebook if you do see facebook click the manage link then click the edit link under facebook make sure the name that shows that you are connected to is the same as the one on your phone if it is not then you need to delete the facebook account from your profile next login into the correct facebook account then do the adding of the facebook account again and after you complete it and see your friends in the online and off line area of messenger you can go to your phone and resync facebook and windows live then in messenger tap offline then tap online it should be good then...
thing to note is the facebook account on windows live must match the one on your phone.
Mine kept saying it couldn't find anyone online even tho me Live account and Facebook were connected, but I managed to fix it.
I'm not sure if this was this trick but..:
1) Go to your Live account
2) Go to services
3) Go to the Facebook service
4) Just hit Save, even if you havent changed anything (also make sure the Chat is ticked).
5) Sync your Live account and Facebook on your phone
Everything was already ticked in my settings, but I just hit Save anyway and seconds later my Facebook Chat contacts started appearing.
Maybe somethings is improperly saved, and by just clicking the Save button again the settings are properly saved.
Do this:
Install Windows Live Essential, Log on WIndows Live Messenger
On the Bottom Right Corner of the Messenger Window, click Add and follow the step to connect Facebook for Live.
Log Out after you are done and then re log -in again.
You should be able to see the friendlist in a group called " Facebook" ( Must set show all friend, not "Online Only" )
Right click on a friend in Facebook group, and choose "Enable Facebook Chat"
Right now, you should see your Facebook friendlist on Windows Phone Chat.
daniel_lfc said:
Nah, still not working. Pretty gutted about that really!
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Are you familiar with occam's razor m8 ??? "the simplest explanation is most likely the correct one."...
If all ppl have solve this by following those instruction, then you MUST do something wrong...
Follow the guides to the letter starting from blanc and not with " oh i id that and its not working' attitude....
just go to your Settings-Battery Saver, and UNCHECK 2 boxes :
always turn on Battery Saver when Battery is low,
turn on Battery Saver now, until next charge.
If you have unchecked both of them, you can connect to your Facebook Chat from messaging without any problem