Hello everyone,
I got my Captivate yesterday shipped from letstalk.com. Everything with it has been working well, except I don't get a data connection with it at all, except WiFi.
As instructed by the sticker on the box the sim I am using is from my old phone, a Samsung SGH-A707 flip phone. The sim is a little over two years old. When the sim is in that phone, I get a 3G icon immediately.
I have tried turning the phone off, leaving it for several minutes, turning it back on again. Also removing the battery.
When I go to Settings, Wireless and Networks, Mobile Networks, Access Point Names, I see ATT WAP listed. I have tried adding another Access Point Network based on settings seen elsewhere in this forum which differed slightly by specifying a username and password, and not having the proxy and port set. But selecting this other APN has no change.
When I go to Network Operators all I see is an unselectable 'Default Setup' item. Others have reported seeing network connection information there, can anyone confirm on their Captivate?
Checking or unchecking 'Data roaming' does not seem to have any effect.
Under Settings, About Phone, Status the Mobile Network Type is listed as 'HSDPA' but Mobile Network State is 'Disconnected'.
LetsTalk are sending me a new SIM to try, but since I get a 3G connection on my old phone my suspicion is that this is a phone problem.
Does anyone have any other ideas though? Any help would be much appreciated.
Wow well you found something I hadn't yet. There was some talk about whether the captivate did hsdpa or not.. and according to the setting you looked at, it does. In that setting does it show your network is on aT&T? You shouldn't have to create a new APN, the default one should work. Sure you don't have the phone in airplane mode? I'm sure that's a stupid question, just asking.
If you don't have a 3G sim card I hear 3G wont work. You can get a new sim from ATT for free. Oh and about hsdpa ATT disables that Icon and uses a 3G one. I seen a test somewhere with two dif phones one with a 3G icon and one with the H getting the same speeds.
radi0chik said:
Wow well you found something I hadn't yet. There was some talk about whether the captivate did hsdpa or not.. and according to the setting you looked at, it does. In that setting does it show your network is on aT&T? You shouldn't have to create a new APN, the default one should work. Sure you don't have the phone in airplane mode? I'm sure that's a stupid question, just asking.
Click to expand...
Click to collapse
Yeah it shows AT&T under Network.
Nope, not in airplane mode, but thanks for checking, I'd rather you'd assume I was stupid than not ask me the question!
YellowGTO said:
If you don't have a 3G sim card I hear 3G wont work. You can get a new sim from ATT for free. Oh and about hsdpa ATT disables that Icon and uses a 3G one. I seen a test somewhere with two dif phones one with a 3G icon and one with the H getting the same speeds.
Click to expand...
Click to collapse
It is a 3G sim, at least that's what it is labeled as. Like I said I (apparently) got a 3G signal on my old phone. And a new sim is on the way.
on the sim does it say 3G with flames around it lol (thats how my last sim was and it was 3G)
I went to the ATT store to get my captivate. I had an old sim ATT logo with flames that worked in a N1, N97, Bold 9700 and iPhone. I too showed no 3G. They had to replace my sim and it started working. They couldn't explain it.
-JChao
labbu63 said:
on the sim does it say 3G with flames around it lol (thats how my last sim was and it was 3G)
Click to expand...
Click to collapse
That's the one, flames and 3G.
jiayi345 said:
I went to the ATT store to get my captivate. I had an old sim ATT logo with flames that worked in a N1, N97, Bold 9700 and iPhone. I too showed no 3G. They had to replace my sim and it started working. They couldn't explain it.
-JChao
Click to expand...
Click to collapse
Great, that gives me some hope the new sim that is on the way could fix it, thanks!
I had this problem as well. This fix worked for me:
Settings > Wireless and network > Mobile Networks
Check both boxes
- Use packet data
- Data roaming
ATT / Captivate Android 2.2
Hope this helps,
Did you find a solution for this? I'm having the exact same problem with my Captivate. No 3G icon and no packet data connection or mms. When I try to go to a page it immediately gives me the "not found: check your data connection" page, and when I try to send a mms, the 3G icon appears like if it was trying to connect and send it and then disappears when the message fails to send.
I just updated to 2.2 today and I no longer have 3G as well.
just an FYI as long as wifi is turned on you will not see the 3g icon.
I have noticed that when you turn wifi off you generally will not see the 3g icon until you do something with the phone that requires data connections
Turn off wifi and try opening a website via browser...the 3G icon should pop-up automatically at that point
scottlinux said:
I had this problem as well. This fix worked for me:
Settings > Wireless and network > Mobile Networks
Check both boxes
- Use packet data
- Data roaming
ATT / Captivate Android 2.2
Hope this helps,
Click to expand...
Click to collapse
Hello sir, I tried this and now i have 3G(icon popped up and internet/mms works) but am i incurring roaming charges?
For me even that's not working, I think my stupid phone is broken.
When I got a refub'ed Captivate for my partner via AT&T online store since it was only $49, I followed the instructions that came on the box, and everything worked except no 3G/data. So thinking that it might be because of a refurb'ed unit, I called AT&T. They told me to bring it into a corp office store. Fortunately, there's one right down the street from me. I took it in, they fiddled with it for about an hour, including swapping 3 different SIMs, and told me that it was a defective phone. I asked then how do I get a replacement. The rep told me to contact cust service for them to ship a replacement out and it'll include instruction to ship the defective one back since they can't replace refurb unit there at the store. So I went out to my car, called the cust service. The cust service rep told me that I have to send the defective one in first before they'll send me a replacement. I got angry and I went right back in the store, grabbed the rep that was helping me out and told him to please talk to the cust service rep to work things out because I'm not leaving the store until it's resolved. So they talked on the phone for about another 30 min. Then they hung up. The rep fiddled with it for another min, then handed me the phone and the 3G/data was working. Appearantly it was the way that the phone was registered with the system, something was out of whack and 3G/data was not available for that phone line. I then recalled that when I ordered the phone from AT&T, I got an email with instructions that I had to follow, which I did, then I followed the instructions that came with the box. I didn't think much at the time, but it seems like the instruction was telling to do the same thing as the email's instruction was except it was via a slightly different way. So I think I might have inadvertly register the phone twice. In any case, when that happens, 3G/data is not available and yet, the reps checking in the system found the account was setup correctly with the proper plans, changed plans, swapped SIMs, and came to the conclusion of defective phone when the phone was perfectly fine. I don't know if this will help any one. But if your phone is not flashed or rooted, you might want to have AT&T check your account and phone registration.
Go to Settings -> Wireless and network -> Mobile networks -> Access Point Names. Inside that option go to Menu -> Reset to default. (Reboot your phone)
Worked for me, i have a samsung captivate thats rooted running on 2.2 froyo and i was deleting some user data,believe it was dialer data (do not delete that, it also deletes your texts) and i all of a sudden my internet stopped working,i tried every setting and i even think there weren't any APN in the list of APNs because of deleting rampage, so i reset my phone and after that i reset the APN back to default settings and rebooted my phone and it worked. For some of you guys, if it still has an APN(the cingular one) in the list of APNs then all you have to do is reset it back to default by clicking menu with the menu button on your phone and click reset. It should work.
Sreenadh said:
Go to Settings -> Wireless and network -> Mobile networks -> Access Point Names. Inside that option go to Menu -> Reset to default. (Reboot your phone)
Worked for me, i have a samsung captivate thats rooted running on 2.2 froyo and i was deleting some user data,believe it was dialer data (do not delete that, it also deletes your texts) and i all of a sudden my internet stopped working,i tried every setting and i even think there weren't any APN in the list of APNs because of deleting rampage, so i reset my phone and after that i reset the APN back to default settings and rebooted my phone and it worked. For some of you guys, if it still has an APN(the cingular one) in the list of APNs then all you have to do is reset it back to default by clicking menu with the menu button on your phone and click reset. It should work.
Click to expand...
Click to collapse
you just replied to a thread 5 months dead..
Thank you for updating.
Sreenadh said:
Go to Settings -> Wireless and network -> Mobile networks -> Access Point Names. Inside that option go to Menu -> Reset to default. (Reboot your phone)
Click to expand...
Click to collapse
Worked like a charm on my Samsung Vibrant S on Virigin ... this gem of a tip shall be remembered. This started yesterday on the road when data was needed for a work emergency. If only I'd known it then. :-(
Now to fix the Wi-fi from turning itself on and off of it's own free will. *sigh*
Thanks for posting on an old post Sreenadh. You saved the day!
TRusselo said:
you just replied to a thread 5 months dead..
Click to expand...
Click to collapse
...and, it looks like someone found it useful.. Five months, or five days, or five minutes.. If it isn't helping, why say anything at all?
roguegrl said:
Worked like a charm on my Samsung Vibrant S on Virigin ... this gem of a tip shall be remembered. This started yesterday on the road when data was needed for a work emergency. If only I'd known it then. :-(
Now to fix the Wi-fi from turning itself on and off of it's own free will. *sigh*
Thanks for posting on an old post Sreenadh. You saved the day!
Click to expand...
Click to collapse
Hey Guys ok so i am with Rogers in Toronto...I flashed it to stock but have flashed it using AT&T stock (Dont ask why) and now i am unable to use my data... Any help would be greatly appreciated...i am able to use my phone with no issues....
Got my 3G back.
Sreenadh said:
Go to Settings -> Wireless and network -> Mobile networks -> Access Point Names. Inside that option go to Menu -> Reset to default. (Reboot your phone)
Worked for me, i have a samsung captivate thats rooted running on 2.2 froyo and i was deleting some user data,believe it was dialer data (do not delete that, it also deletes your texts) and i all of a sudden my internet stopped working,i tried every setting and i even think there weren't any APN in the list of APNs because of deleting rampage, so i reset my phone and after that i reset the APN back to default settings and rebooted my phone and it worked. For some of you guys, if it still has an APN(the cingular one) in the list of APNs then all you have to do is reset it back to default by clicking menu with the menu button on your phone and click reset. It should work.
Click to expand...
Click to collapse
Dude, thank you so much !
I am having a problem with my gmail accounts not syncing.
(no market either)
I have a normal account ([email protected]). This account will receive email almost instantly and display a notification but only when connected to wifi. If I am connected to Network (3G/4G) it will not receive my email automatically. The "sync logo" that typically spins to indicate that item is currently syncing is there but new mail will not come through and sent mail will say "sending" all day without sending a thing. Like it is perpetually stuck. On both devices this is happening in the same manner no matter what ics rom I use. Both sync fine on gb based roms though. Does anyone have any insight to this issue ?
I have tried rebooting, disabling sync, re-enabling sync, clearing Gmail cache and data. Nothing is working so it seems that this is either a software bug with gmail/ICS or a server bug.
Let me know if you need more information.
Operating system: Android ICS 4.0.3/4.0.4
Phones: Vibrant 3G and LG G2x (both are having the same issue)
Network: Simple Mobile (yes APNs are correct, have checked and tried all known settings.)
I'm not experiencing this one myself but the first thing I would check on my phone would be firewalls. I can set each applications permissions to work with just wifi, or just wireless, both, or completely lock it down.
Just a thought, hope you find the problem.
you need to check your APN settings be advise you must not delete the t-mobile apn google apn settings for your carrier
Try wiping dalvik, wipe cache, reinstall gapps and fix permissions. This occasionally happens to me, but that always fixes it for me
Be sure that your are NOT navigating through a wap proxy. In that case, the push mail feature of gmail won't be able to reach you.
Usually your mobile network provider will give you a bunch of APNs (WAP, MMS, WEB/Internet/Streaming).
Be sure you have the internet one and set it as default! That will solve the issue.
Thanks but I have sold my g2x and vibrant. ICS works great now. Btw what is supl in apn?
Sent from my SAMSUNG-SGH-I777 using XDA App
tureland said:
Be sure that your are NOT navigating through a wap proxy. In that case, the push mail feature of gmail won't be able to reach you.
Usually your mobile network provider will give you a bunch of APNs (WAP, MMS, WEB/Internet/Streaming).
Be sure you have the internet one and set it as default! That will solve the issue.
Click to expand...
Click to collapse
This was my problem too. Thanks tureland!
tureland said:
Be sure that your are NOT navigating through a wap proxy. In that case, the push mail feature of gmail won't be able to reach you.
Usually your mobile network provider will give you a bunch of APNs (WAP, MMS, WEB/Internet/Streaming).
Be sure you have the internet one and set it as default! That will solve the issue.
Click to expand...
Click to collapse
Thanks heaps.
I had this problem. The default was set to WAP, I changed it to Internet.
Hi all
As a T-mobile UK customer I have been finding that I lose internet on my phone every 6 or 7 days, typically lasting for about 6 hours.
During my last converstaion with support I mentioned that i had the following in the APN settings
[email protected]
They seem to think that it might be a Tmobile USA profile and hence the problem (how the wrong APN could work for 95% of the time is beyond me).
I did take the handset to the USA last year but did not have data roaming turned on. Does anyone know how i ended up with the wrong APN? A quick google search returns no results for the APN listed...
I have since manually changed the APN and things seem ok (for now).
imaginarynumber said:
Hi all
As a T-mobile UK customer I have been finding that I lose internet on my phone every 6 or 7 days, typically lasting for about 6 hours.
During my last converstaion with support I mentioned that i had the following in the APN settings
[email protected]
They seem to think that it might be a Tmobile USA profile and hence the problem (how the wrong APN could work for 95% of the time is beyond me).
I did take the handset to the USA last year but did not have data roaming turned on. Does anyone know how i ended up with the wrong APN? A quick google search returns no results for the APN listed...
I have since manually changed the APN and things seem ok (for now).
Click to expand...
Click to collapse
Whoops.... I have just found out where the the APN settings came from.
In an attempt to get my MMS working I just ran the HTC Connection Manager. For the first time in 1.5 years my MMS is working but I have noticed that my new APN settings say [email protected]
So it seems that HTC use APNs that T-mobile UK are not familiar with? Annoyingly I have no way of viewing the new APN or editing it
Does anyone know which settings the HTC connection manager uses? I am concerned that although MMS is working, if my internet connection goes down again, the UK helpdesk might just shrug their shoulders and pass the buck to HTC, who in turn will pass it back
Ok so I spoke to HTC UK today, they told that they have no way of finding out what APN their app uses, they suggested that I use the generic T-mobile APN that they have on their system, which I did and the MMS stopped working again.... so I ran their app and alll is fine again (for now).
I guess that I will have to try to email HTC. It is rather annoying that MS decided that customers shouldn't be allowed to see existing APNs.
I do have a dev account, tbh I only subscribed so that I could get mango early, if that means that I can sideload something that will show me the APN in use then please feel free to point me in the right direction.
Cheers
Sorry for the long story. Ok I have a custom CM9.1 R8 ROM for this phone. Im from australia and while the coverage isnt as good as in the USA I had no problems here working via the Vodafone Australia network and sim card. I could browse the web, send/receive mms, calls etc was fine. Yesterday I switched over to the Red Bull mobile australia network because it offered unlimited txt and calls and more monthly data and was cheaper than Vodafone. The Redbull mobile network also borrows the towers from Vodafone so its basically the same network.
Anyway I can send/receive txts and make calls via redbull just fine but I cannot browse the web and cannot send/receive mms. I have set the apn settings according to the below redbull apn settings help tutorial: http://www.redbullmobile.com.au/help-support/internet-settings/
I have set both the mms and wap apn settings but I still cannot browse the web and send/receive mms. I contacted the redbull service desk and all it involved was basically reading out and confirming the spelling of the apn. Which was all correct I did no typos. The analyst then asked me what mobile phone I have and they said we dont have this device on our records and that the redbull mobile network blacklists some devices. Is this possible? It didnt sound right to me because I can send/receive txts and make calls just fine so clearly its not blocked. I get the feeling they didnt know how to fix it and just cbf'd me and decided to end the call and get me out of there. Can someone help me with this issue?
Also if I select restore default apn settings for some reason it puts my old vodafone apn settings, not sure if there is a cache I have to delete? If I go to settings/wireless & networks\mobile networks\network operators and try to search for available networks in australia nothing appears. This has never worked since I put the CM9.1 rom, on the stock rom I did used to get a selection of networks. Im wondering if Im cached still on the voda network?
Well web browsing and MMS are both done over the mobile data (3g/4g) so if you don't have one you won't have the other.
If possible, try doing a clean flash of the latest, r11 if you wanna stick with cm9 or some other ROM. Don't put any APN settings and see how it does with just the red bull sim. If it doesn't, try the APN settings again.
I've seen APN settings not sticking properly so that could be it, try the above steps
Sent from my MyTouch 4G Slide using xda app-developers app
The MT4GS is basically an HTC Sensation from a motherboard standpoint. If Red Bull allows the Sensation, the MT4GS should work as well. Especially since the provider is using the same network you previous provider uses.
Hastily spouted for your befuddlement
Hoping someone can help. I have a Nexus 5 on the AT&T network. Been using it without issue since Halloween 2014. All of a sudden, the past couple of days, I'm having some issues with MMS messages. I started a new group message and only one person received it. I haven't been able to text pictures to people. And today I have been receiving notification stating "Can't download MMS - check your APN settings". I can send regular one on one text messages just fine and sometimes group messages do go through. Sometimes not. Pictures don't seem to be going through at all.
Nothing has changed on my phone and I definitely haven't touched the APN settings. I'm using the "phone" APN for AT&T with all of the correct settings founds online.
I had a friend who's using a 2014 Moto X Pure Edition send me his APN (also AT&T) and he has one called "nxtgenphone" but all of the other settings are identical to the "phone" APN. I've tried added a new APN for "nxtgenphone" but when I select it and then reboot, the phone goes back to the "phone" APN automatically.
Anyone know what could be going on? Is it an AT&T issue? My issue? Other? I'm not sure what to do or check at this point.
Again, everything has worked just fine for months. This is a recent issue the past couple of days.
Thanks!
Bronson
I had a similar issue with Net10. What fixed it for me was moving my active APN to be the first APN.
I just noticed I have the same problem. I am on AT&T with my N5 running 5.1(D) also, my APN it set to ATT Phone, and all settings are confirmed. googled the problem and the "google messenger" app seems to be buggy. It has been updated recently and I think its now more messed up than before...
If on LTE and WIFI I have mms problems
If on LTE, 3g or H only mms goes through!!!
If I use "hangouts" (which I hate becuase if you search for a contact, it puts your google+ contacts up 1st) things seem to work fine in all forms of connection LTE/WIFI/3G/H etc....
So till they fix the "Google Messenger" App, I am forced to use "Hangouts" as it is more reliable for now
I'm on AT&T & the last time I tried the "Google Messenger" App a couple of weeks ago, I had trouble with MMS. I run CM and just went back to the CM messanger, and it was fine. So it seems there is an issue with AT&T & the Google Messenger app that didn't exist before. I wonder if it is specific to the N5 or on other phones.
Well here's another funky thing to add... As stated above I have problems with sending and receiving mms with Google's messenger application at "home" but not with Google's hangout application at "home" where I first noticed the problem. Well while I was at "work" today about 15 miles away from home. I tried Google's messenger application and it worked!!!
So I am now thinking it has something to do with AT&T tower at my home location and Google's messenger application. Since Google's hangout works when I am "home" and away...
Now what???
Sent from my Nexus 5 using XDA Premium HD app
Another update to my dilemma, when at "home" and I turn my "WIFI" off and restart the phone. Things seem to work, as I look more and more into this problem I am having with sending and receiving mms on AT&T. I am starting to see a pattern that Google's Messenger application may have an issue where it is suppose to "Turn Off" Wifi use cellular data to send and receive the mms and then "Turn On" wifi after it is done with the mms process.... But this does not explain why things work while I am not away from my "Home" location!!!!
Getting to the root of my problem!!!! FIXED!!!!!!
I am starting to think that the MMS problem is not with AT&T and the google messenger app, or 5.1(D), or my APN setting!!!!
But with my wifi router at home!!!
After more reading up on this and also the fact that I have "No" problems sending or receiving MMS while "Away" from home using another WIFI source or with WIFI off. I was starting to think if the problem was "Caused" by my wifi router a linksys wrt54g running dd-wrt??? So what I did was to connect to a Public Wifi I have outside of my house and I was able to send and receive MMS without any problems!!!!
Just recently I had to change a setting on my router to allow my xbox360 to download some content.
That setting was to "Allow - UPnP service" I went back into the router, reversed my settings and rebooted the router, made sure my phone was connected to the "home" wifi and checked my IP address to see if it was connected to my ISP. Attemped to send a MMS and GUESS WHAT!!!! IT WENT TROUGH!!!!! for a short period of time then it stoped again... I went back into the routers setup page and also turned off the STATIC IP I set for the phone, no luck. Then I remembered I have OpenDNS and my router was using the OPENDNS DNS addresses. went to my opendns dashboard and looked at what was blocked by them and found that that MMS proxy site "proxy.mobile.att.net" was "Blocked" by openDNS. So I put that domain in the "Never Block" list and rebooted the router. So far I am able to send and recieve MMS again when I am on my Home network... This still does not explain again why "hangouts" works with all of setting I have chenged before coming to this conclusion. Unless Google Hangouts is not using the APN and uses some other form of traffic to the net???? Also Google's Messenger app is also using DATA via whatever WIFI connection. Thus is my OPENDNS was blocking the proxy it was not going through!!!!
I AM FIXED for now!!!!! :good::good::good::good::good::good::good::good::good::good::good::good::good::good::good::good::good:
So all of you who have problems with Google's Messenger APP sending and/or receiving MMS. Yes check to make sure your APN settings are correct. If your are on WIFI, disconnect WIFI attempt to send and receive a MMS. If it goes through when your WIFI Connection is off, but cannot if your connected to WIFI. Then go into your routers setup page and see if UPnP is "ON" or "OFF". When I turned my "UPnP to OFF" and make sure your phone is not assigned a static
IP.... If your using a OpenDNS filter/Blocker check to see if its not blocking the MMS Proxy!!! Lets hope this is it!!!!
Holy crap, thank you for this!! I've had this issue pop up over the last few days and couldn't for the life of me figure out what was wrong. It seems that un-blocking the proxy did the trick for me, too. I took it one step further, though, and whitelisted the whole att.net domain.
Oddly enough, I noticed that with the domain un-blocked, I could not resolve proxy.mobile.att.net on my desktop. So our phones must know to hand-off to the wireless network if that happens. But with the site "blocked," it WAS being resolved, which is probably what confused the heck out things.
Anyway .. thanks again. Yes, I hit the button.