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hey guys
i was wondering if anyone in the US has got their i780 working perfectly with ATT service. i am unable to get 3g and also i am unable to receive MMS. well i recieve mms, but the message is blank. im wondering if there was any specific steps i need to take to have them activated. i searched all over, but all the solutions seem to be only for the UK and singapore. any help is appreciated. thanks.
also i am using a stock rom.
sgh-i617
i had to call att to get my phone working correctly, it was on their end. They have to set up their end to work with a pda.
mike c said:
i had to call att to get my phone working correctly, it was on their end. They have to set up their end to work with a pda.
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did the rep give you any problems? when ic alled they claimed they didnt know the settings for it because it snot part of their supported phones.
bknewtype said:
did the rep give you any problems? when ic alled they claimed they didnt know the settings for it because it snot part of their supported phones.
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Your ability to get 3g will depend on if the phone supports the frequency american 3g is on. A lot of foreign phones don't
I had a hard time getting to cell me a data package too for my phone since I bought it unlocked. The a holes act like "if its not ours we cant guarantee it will work!" then they wouldn't cell me a data package except the crappy medianet one (I should have been dishonest and taken it, would saved $15 a month for the same service). Called back, got a different rep, gave him the IMEI number, told him it was a PDA, went smoothly.
Since doing the PRI/PRL update I have been unable to Roam. I contacted the EVO support people at sprint and they were able to reset the phone profile on their network. 5min phone call and removal and reinstall battery and confirmed fixed.
It took talking to several tech support reps and customer service people but the issue was finally able to be resolved at Sprint in the EVO tech support department.
Direct phone number 866-639-9565
Hope this helps to all having issues
James
You know, I called my dad in NJ this past weekend and had an issue where I was asked for a credit card to authorize on Verizon while walking past Macy's on 34th street. I was just about to post a message about this.
Thanks for the update.
I called the same number. They told me to go into a sprint store for a PRI update. I'm currently on 1.34, have tried countless times and can't get 1.40 yet.
idk that sprint stores can update PRI, not without resetting and updating your whole phone, and farking your root access up <not that its a huge deal with 2.2 root now>
I asked the tech i talked to the same question. She said they would not have to do a hard reset. She said they had a device to transfer it over. I guess ill call a few more times and try my luck with a few other people.
On the phone with the Tech guy now. I think he is scratching his head. He doesn't get it. When I roam I can't make a call. This has been an issue for me from DAY 1!!! Rooted or not.
Tell them that they need to check your server side profile and reset it. There is no hard reset required. It was a quick 5min fix. Seems like you just have to get the right tech..
James
^ I have the same issue, but it began when I started flashing king's kernels and the Ava Froyo ROM. Now I cant make or receive roaming calls at all.
cj10488 said:
Tell them that they need to check your server side profile and reset it. There is no hard reset required. It was a quick 5min fix. Seems like you just have to get the right tech..
James
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That usually works, but like others have noticed, it depends on the tech you get.
I've had the problem a couple times, and it is NOT tied to any particular ROM/Kernal, just coincidence.
I've had the best luck asking for a higher level tech support right off. Sometimes they're nice and just go with it, and sometimes they insist that they can help, even when they can't.
Either way, the server profile reset is what is needed. The problem is on their end, not ours.
Had the same problem. Called tech support and they took my phone off the network and put it back on, on their side and that fixed mine 10 minutes
Sent from my PC36100 using XDA App
Not only did they fix the problem with the roaming I now have my PRI updated!!! What the tech guy did was assign me a new MSID and the I did a reset on the phone and BAM, PRI is now at 1.40. Also as a side note... I no longer get the voice mail icon running CM6. I did a nand backup of my CM6, before calling Sprint. Loaded Fresh 3.2 (I'm a donor). Told the guy what problems I was having with roaming. He scratch his head for a while and said let's try a new MSID. All went perfect after I booted. Had the PRI update so I nand restored my CM6 and all is good.
Sent from my PC36100 using XDA App
Tried to resolve this this morning and was told there is no guarantee that I'll be able to get calls or data while I'm roaming and to pound sand. Need a different tech I guess?
Sent from my PC36100 using XDA App
I was told the same thing. Don't indicate to the tech that the error has to do w roaming, just say 'I keep getting this error wtf sprint'. They'll refresh the server profile and push it to your phone, that will fix the authentication error. Tech being lazy.
Sent from my PC36100 using XDA App
My wife and I were having the same issues including not being able to make calls or send txts while roaming. I had exhausted all other options so I decided to call sprint. The rep tried to tell me it was a tower outage and also that they don't support other towers. I was persistent and of course it worked! Just stand your ground. If you are on xda then you should have the answers to your problems at your fingers where the reps have no clue.
Swyped from my HTC Evo using XDA app.
Well, I'm still on the phone with Sprint, but the first rep had me walk through a number of steps that didn't fix the problem (duh), the second rep talked with me, then her supervisor, and was told that Sprint can't roam on Verizon's network! WTF, over?
EDIT
Spoke with the supervisor and was told unequivocally that Sprint phones will not now nor ever roam on Verizon. She offered to create me a CTMS ticket but told me it would be rejected out of hand, but that it'd give me the chance to speak with someone who is smarter than me (essentially - lol). I'm blown away at how hard it is to convince tech support agents that I know what I'm talking about.
phobos512 said:
Well, I'm still on the phone with Sprint, but the first rep had me walk through a number of steps that didn't fix the problem (duh), the second rep talked with me, then her supervisor, and was told that Sprint can't roam on Verizon's network! WTF, over?
EDIT
Spoke with the supervisor and was told unequivocally that Sprint phones will not now nor ever roam on Verizon. She offered to create me a CTMS ticket but told me it would be rejected out of hand, but that it'd give me the chance to speak with someone who is smarter than me (essentially - lol). I'm blown away at how hard it is to convince tech support agents that I know what I'm talking about.
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Bull sh*t. It's a well-known fact that Sprint and Verizon have a mutual roaming agreement, just like AT&T and the other GSM carriers in the world do. If they didn't, their coverage maps would look more like tiny crumbs spread over the continental US, and that's it.
Possible progress. I spoke with the CTMS support person and she had me on the phone for a while - they're going to "reprogram" my phone, this evening (since at my office my signal is squidgy). I'll report back...
phobos512 said:
I'm blown away at how hard it is to convince tech support agents that I know what I'm talking about.
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First you have to convince them some basic rules of the universe http://www.youtube.com/watch?v=Bt1w4iRNWLA
I just called in and the lady who picked up immediately issued a new MSID. I wont know until tomorrow if it repaired this issue on my phone because Im not currently roaming.
PRI didn't get updated. boo
Read this thread after I called sprint. Had the same issue with roaming and getting asked for a CC if I tried to make a call while roaming, and I am still on the old PRI. Data keeps going to 1x as well, we got 4g last week and it fixed most of the issues of getting slow speeds or no data, but today my phone has decided it just wont connect to 4g, tried many restarts, only got to work for a few minutes. So decided to call sprint today, honestly thought since it was reception related and mainly at my house that they would just send an airvave(sp?), but they did the reprogram phone, but it was with the same MSID, when i hit commit changes it said nothing had changed and did not restart, so he said just turn off the phone and i will let you know when to turn it back on. When it turned back on it just stayed on device configuration for more than 15mins. So he said it was a problem with the phone so actually just sent me a new (refurb) phone to fix the issue. Now that I see the root method for 2.2 hopefully this problem will not return since i should have the new pri out of the box.
Seems to be a really odd issue that I have no idea how to fix. About 3 days ago, I realized that I didn't seem to be receiving texts. At first, I thought it was from everybody and an issue of my phone. Then I realized that the people I had all texted were Verizon customers, so now I don't quite know where the issue is.
So... I had everybody I knew text me and report what carrier they have. All SMS messages received my phone except the people who have Verizon (for the record, I received texts from Sprint, US Celluar, AT&T, and T-Mobile networks just fine). I can send to them and they receive it. But when they send to me, it seems to go through on their end just fine but I never receive it. And as I said, this is something that only started a few days ago. All their texts were reaching me just fine before that.
It's worth noting that if I have them send me an MMS message, that reaches me just fine. It's only Verizon SMS messages that don't actually make it to my phone.
The only thing I've done to my phone around that time is "fixed" the APN data so it had all the T-Mobile information instead of being mostly blank as it had come. As I thought that might be the issue, I changed everything back to the way it was before, but that hasn't helped at all.
So does anybody have any idea what the problem might be? I thought it must simply be Verizon, but those people who can't send me SMS messages can still text other people just fine apparently. I haven't had the opportunity to thoroughly test that with different carriers like I have with my phone, but for the moment I'll take their word for it.
Gamesoul Master said:
The only thing I've done to my phone around that time is "fixed" the APN data so it had all the T-Mobile information instead of being mostly blank as it had come. As I thought that might be the issue, I changed everything back to the way it was before, but that hasn't helped at all.
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You filled in what?
Gamesoul Master said:
Seems to be a really odd issue that I have no idea how to fix. About 3 days ago, I realized that I didn't seem to be receiving texts. At first, I thought it was from everybody and an issue of my phone. Then I realized that the people I had all texted were Verizon customers, so now I don't quite know where the issue is.
So... I had everybody I knew text me and report what carrier they have. All SMS messages received my phone except the people who have Verizon (for the record, I received texts from Sprint, US Celluar, AT&T, and T-Mobile networks just fine). I can send to them and they receive it. But when they send to me, it seems to go through on their end just fine but I never receive it. And as I said, this is something that only started a few days ago. All their texts were reaching me just fine before that.
It's worth noting that if I have them send me an MMS message, that reaches me just fine. It's only Verizon SMS messages that don't actually make it to my phone.
The only thing I've done to my phone around that time is "fixed" the APN data so it had all the T-Mobile information instead of being mostly blank as it had come. As I thought that might be the issue, I changed everything back to the way it was before, but that hasn't helped at all.
So does anybody have any idea what the problem might be? I thought it must simply be Verizon, but those people who can't send me SMS messages can still text other people just fine apparently. I haven't had the opportunity to thoroughly test that with different carriers like I have with my phone, but for the moment I'll take their word for it.
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First of all, APN settings have NOTHING to do with regular SMS messages. Secondly, if you only cannot receive from one carrier, it is a network issue. I work in tech care, and believe me, it's more common than you might think. Call tech care and they will file a ticket with engineering to get it fixed. Shouldn't take too long either!
Call T-Mobile that happened to me when I had a Nexus S. They fixed it
Sent from my HTC Sensation 4G using Tapatalk
Thanks. I called T-Mobile today, and the guy did something (I don't know what) that required me turn off my phone, but that didn't work. He commented that they have a note in the system about T-Mobile phones not receiving texts from Verizon people who have signatures set, but that's obviously not the problem either.
So he was going to send me to advanced support, but then decided that because I had ported my number over, that might be the issue. No idea how he came to that conclusion since everything worked perfectly fine until a few days ago, and the issue is almost certainly not porting-related.
But regardless, he sent me to some hard-to-understand guy (unlike the first guy) that decided that they needed to rebroadcast some kind of programming/service signal to my phone, and he said "I guarantee that by tomorrow, your service will be completely working". Also mentioned it having to take up to a full day (which it never does for me), and I *thought* he said something about not having service for a while. Except that it's been about 8 hours now and I have yet to lose service, nor is it fixed though.
So basically, when I wake up tomorrow and see that it's still not working properly, I'll be calling them back and speaking with advanced support to hopefully find a better answer for why this is happening to me (and nobody else apparently?).
Gamesoul Master said:
But regardless, he sent me to some hard-to-understand guy (unlike the first guy) that decided that they needed to rebroadcast some kind of programming/service signal to my phone, and he said "I guarantee that by tomorrow, your service will be completely working". Also mentioned it having to take up to a full day (which it never does for me), and I *thought* he said something about not having service for a while. Except that it's been about 8 hours now and I have yet to lose service, nor is it fixed though.
So basically, when I wake up tomorrow and see that it's still not working properly, I'll be calling them back and speaking with advanced support to hopefully find a better answer for why this is happening to me (and nobody else apparently?).
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Yeah the people you spoke with did not know what the hell they were doing apparently. They have to file a trouble ticket in Tech Care so engineering can get it fixed for you.
Yeah, when I called them back yesterday, they ended up doing just that. So hopefully by tomorrow, they'll have some kind of idea and hopefully a fix.
My problem is, other carriers don't get any texts but can get phone calls from me and I can, get there texts from them and they dont get my replies. Anyone on sprint gets them. A few of my friends have AT&T and they been getting on my s#&t why I never text them back.
I show them that I have msgd them back.
Has anyone else run into this problem?
Phone is stock not rooted and my girlfriend is still on an S3 and she don't have this problem.
My dad is on AT&T and has no problem receiving sms/mms. I got a friend on Verizon and another 2 on Straight Talk. No one has issues receiving my texts or mms.
Pimpin' Like Clinton
Sprint is sending me a new phone. I couldn't figure it out and they couldn't either
Welp got the new phone and the same problem. Sprint can't fix so they have me a 72 hour window for some one from tech support to call me.
Has no one had this issue ever?
Turns out I was blocked by AT&t and T-Mobile. Don't ask how but it's fixed now
Question about Selectel Flash. Selectel Sims etc. I apologize up front if this is the wrong section for this thread. I posted as a reply in the General Section Thread about MVNO's but I believe that thread is dead or closed. If this breaks any rules of XDA please let me know and delete this thread. If is is forbidden I apologize up front. And I know this is a TLDR post, but please if you know anything about these matters, please read this post if you might be able to help. And if you just need some info about someone's experience trying to get cheap android phone service keep reading. Maybe you'll learn something from me.
I let a local selectel "dealer" flash my phone to Selectel a while back in Jan sometime. About a month or so later he had to re-flash the phone. Because I couldn't make calls at all. He said this was because the guy working for him did the flash incorrectly and so he fixed it. After reading up on Flashing a bit but still not knowing enough about it, I decided to start using a partition backup tool from the store to backup a slew of partitions including EFS, and all the Modem* partitions. I backed up a bunch of others as well, just not data, system, or cache. He left the VZW sim in.
Now since then, I've flashed a number of roms. And sometimes I'd have an issue where my number and other info in status would be gone. At this point I restore EFS, usually just this one partition and everything would be back to normal. Selectel Number and everything else would work. Now I'm having this issue again but my info is in there. This time, I can't make or receive calls or texts in my home "roaming on a regional tower" area. This always worked fine before. Now at home it says Voice out of service / Data in service. This is at home. When I drive 20 minutes up the road to some different but still not verizon towers I believe, I can make and receive calls just fine. Also in the guys shop using his extender, I can make and receive calls fine. He gave me a T-mobile sim, for what I don't know, but this didn't fix anything. Now he's expecting to receive his selectel SIMS and says that might fix my issue. If not I'll have to do another flash. I can't afford to pay for another flash, being laid off work and unemployed I can barely afford the 15 dollar plan for selectel.
Anyway, I'm wondering if anyone else has came across this issue, and if so do I need to reflash? Is there a way I can fix it myself? I have downloaded a bunch of tools for windows mostly (I use linux mainly, but dual boot into windows for AutoCAD and other things that just don't work well in Linux). I've seen a ton of flashing tools online as well many of which seem to do the job automagically almost. Any suggestions? I was thinking PRL.. Of course, but after reading the first few posts of this thread, i saw the don't try to OTA program information. One guy at the store actually recommended doing that but I didn't. he said *22891 to update roaming which I think is the PRL.
Any Help will be appreciated as always. If anyone here can fix it remotely cheap, let me know. Also, he's blaming my Kitkat rom. I've used this KitKat and others in the past with no Issue at all. But for ****s and giggles, I restored a TW 4.3, the latest Alliance Rom, to no avail. it does the exact same thing. I can use the phone in town or near an extender but not anywhere that I might roam.
Thanks a bunch.
griz
Update since my original post:
I've talked to both selectel and the local selectel dealer, the dealer said his selectel sims are in but won't be ready for a few more days. I'm guessing but don't know for sure, that this could fix my isssues. I doubt it.
I restored a nandroid of a stock based rom (alliance), to try to update the PRL over the air a while back while I was in an area where I knew there would be Verizon towers. It wouldn't update because I didn't have a sim inserted. The dealer took my Verizon SIM and gave me a t-mo sim which didn't help anything at all. I stopped by there Sat 05-23-15 and he gave me a verizon sim to see if it would update using his network extender. I do know he does activation over the extender because I've been there when he's done this. He activated a dumb phone in this manner. I'm very frustrated at this because I need a permanent number to use for job contacts and my home based business doing freelance IT work. I'm not 100& sure the PRL is the issue but it seems that way because I can make calls and receive texts as soon as I get near a VZW tower or extender. At home however where there's only a regional carrier called Appalachian Wireless, it just roams, and says Voice out of service / Data in Service. And as soon as I get away from a Verizon Tower the phone will say this in About Phone / Status.
All my original data should be there because everything show's up correctly in About Phone, My IMEI, MEID, MIN, and Number are correct. He did have to flash the phone to get it to have 3g, so the MEID that shows up isn't for an S3. My IMEI is the one that came with the phone. I asked him and selectel about the legality of flashing the phone and having a donar MEID number or whatever and both said that's fine. They acted like it was completely legal, I'm not so sure. But again, both Selectel and the Dealer told me it was Okay to do that.
I've found some software on here that I can use to update my PRL with a downloaded one but I didn't know what SPC to put in for Selectel I know that with VZW it's all zeros's. Selectel customer service couldn't tell me this and told me to ask the dealer, I did and he said I could use all zero's as well.
I'm wondering if anyone has any suggestions at all, and if you think that once I get a Selectel SIM if it will work. The local dealer told me after I asked, that it would contain all my information, like those numbers I mentioned before and that it could fix it, but of course he says I've messed it up by flashing my phone. The thing is. I have lost all my info after flashing a rom in the past. However, I use a partition tool to backup EFS and other partitions and when I restore the EFS, (from when it was working and roaming), everything worked fine. Also, I know that I've used the rom he questioned in the past with success. I've tried Nameless, Slimroms, Liquid, and a few Lollipop roms with success as long as I restore the aforementioned data when necessary. Doing nvrestore (I had already done nvbackup long ago), doesn't help,. in fact it wipes everything out and I have to manually restore the EFS partition.
I understand that the PRL isn't the answer to everything but it's the only thing I can think of that would affect roaming. I have read that you shouldn't do any kind of OTA activation using *22890 *228 and so on but that I can use *22891 according to both Selectel and the dealer. The dealer wants to reflash the phone for 35 dollars which I can't afford at the moment. I can barely scrape up the 15 dollars for the cheap selectel plan.
On antoher note: I tried using an X2 with tracfone which worked great but wouldn't roam either. Kinda like what i'm experiencing right now. After calling Tracfone, I was told that none of the BYOP Android phones would roam. And one of their reps said their android phones like the Moto E wouldn't roam on non vzw towers either, because before I had my sgs3 flashed to seletel, I was going to get a Moto E Tracfone from Ebay with 2000 minutes and a year of service for 89.99 when they first came out. I didn't want to spend the money on it if it wouldn't roam. Does anyone know if this is in fact true, I can't see tracfone selling android's that won't roam. But I suppose they do. I was then told when I got a partial refund from Tracfone that only their Dumb phones would roam on non-vzw towers but again, this doesn't make good business sense nor does it make asnse at all. I've found a decent Net10 android at a dollar store (Moto E) I believe, for 79 on sale, but again, if it won't roam then it's worthless to me. Any Experience with this? I've searched and searched the internet for information on this subject to no avail. Especially the "Voice out of Service / Data in Service" message in Status.
Again, if I'm not in the correct section please let me know. Finally, I'm very sorry I'm so long winded. but those that know me know I'm long winded in every post I put up here. Sorry about that. I know I know TLDR, but I hope someone reads this and knows a thing or two about this.
Thanks once more.
griz