Since doing the PRI/PRL update I have been unable to Roam. I contacted the EVO support people at sprint and they were able to reset the phone profile on their network. 5min phone call and removal and reinstall battery and confirmed fixed.
It took talking to several tech support reps and customer service people but the issue was finally able to be resolved at Sprint in the EVO tech support department.
Direct phone number 866-639-9565
Hope this helps to all having issues
James
You know, I called my dad in NJ this past weekend and had an issue where I was asked for a credit card to authorize on Verizon while walking past Macy's on 34th street. I was just about to post a message about this.
Thanks for the update.
I called the same number. They told me to go into a sprint store for a PRI update. I'm currently on 1.34, have tried countless times and can't get 1.40 yet.
idk that sprint stores can update PRI, not without resetting and updating your whole phone, and farking your root access up <not that its a huge deal with 2.2 root now>
I asked the tech i talked to the same question. She said they would not have to do a hard reset. She said they had a device to transfer it over. I guess ill call a few more times and try my luck with a few other people.
On the phone with the Tech guy now. I think he is scratching his head. He doesn't get it. When I roam I can't make a call. This has been an issue for me from DAY 1!!! Rooted or not.
Tell them that they need to check your server side profile and reset it. There is no hard reset required. It was a quick 5min fix. Seems like you just have to get the right tech..
James
^ I have the same issue, but it began when I started flashing king's kernels and the Ava Froyo ROM. Now I cant make or receive roaming calls at all.
cj10488 said:
Tell them that they need to check your server side profile and reset it. There is no hard reset required. It was a quick 5min fix. Seems like you just have to get the right tech..
James
Click to expand...
Click to collapse
That usually works, but like others have noticed, it depends on the tech you get.
I've had the problem a couple times, and it is NOT tied to any particular ROM/Kernal, just coincidence.
I've had the best luck asking for a higher level tech support right off. Sometimes they're nice and just go with it, and sometimes they insist that they can help, even when they can't.
Either way, the server profile reset is what is needed. The problem is on their end, not ours.
Had the same problem. Called tech support and they took my phone off the network and put it back on, on their side and that fixed mine 10 minutes
Sent from my PC36100 using XDA App
Not only did they fix the problem with the roaming I now have my PRI updated!!! What the tech guy did was assign me a new MSID and the I did a reset on the phone and BAM, PRI is now at 1.40. Also as a side note... I no longer get the voice mail icon running CM6. I did a nand backup of my CM6, before calling Sprint. Loaded Fresh 3.2 (I'm a donor). Told the guy what problems I was having with roaming. He scratch his head for a while and said let's try a new MSID. All went perfect after I booted. Had the PRI update so I nand restored my CM6 and all is good.
Sent from my PC36100 using XDA App
Tried to resolve this this morning and was told there is no guarantee that I'll be able to get calls or data while I'm roaming and to pound sand. Need a different tech I guess?
Sent from my PC36100 using XDA App
I was told the same thing. Don't indicate to the tech that the error has to do w roaming, just say 'I keep getting this error wtf sprint'. They'll refresh the server profile and push it to your phone, that will fix the authentication error. Tech being lazy.
Sent from my PC36100 using XDA App
My wife and I were having the same issues including not being able to make calls or send txts while roaming. I had exhausted all other options so I decided to call sprint. The rep tried to tell me it was a tower outage and also that they don't support other towers. I was persistent and of course it worked! Just stand your ground. If you are on xda then you should have the answers to your problems at your fingers where the reps have no clue.
Swyped from my HTC Evo using XDA app.
Well, I'm still on the phone with Sprint, but the first rep had me walk through a number of steps that didn't fix the problem (duh), the second rep talked with me, then her supervisor, and was told that Sprint can't roam on Verizon's network! WTF, over?
EDIT
Spoke with the supervisor and was told unequivocally that Sprint phones will not now nor ever roam on Verizon. She offered to create me a CTMS ticket but told me it would be rejected out of hand, but that it'd give me the chance to speak with someone who is smarter than me (essentially - lol). I'm blown away at how hard it is to convince tech support agents that I know what I'm talking about.
phobos512 said:
Well, I'm still on the phone with Sprint, but the first rep had me walk through a number of steps that didn't fix the problem (duh), the second rep talked with me, then her supervisor, and was told that Sprint can't roam on Verizon's network! WTF, over?
EDIT
Spoke with the supervisor and was told unequivocally that Sprint phones will not now nor ever roam on Verizon. She offered to create me a CTMS ticket but told me it would be rejected out of hand, but that it'd give me the chance to speak with someone who is smarter than me (essentially - lol). I'm blown away at how hard it is to convince tech support agents that I know what I'm talking about.
Click to expand...
Click to collapse
Bull sh*t. It's a well-known fact that Sprint and Verizon have a mutual roaming agreement, just like AT&T and the other GSM carriers in the world do. If they didn't, their coverage maps would look more like tiny crumbs spread over the continental US, and that's it.
Possible progress. I spoke with the CTMS support person and she had me on the phone for a while - they're going to "reprogram" my phone, this evening (since at my office my signal is squidgy). I'll report back...
phobos512 said:
I'm blown away at how hard it is to convince tech support agents that I know what I'm talking about.
Click to expand...
Click to collapse
First you have to convince them some basic rules of the universe http://www.youtube.com/watch?v=Bt1w4iRNWLA
I just called in and the lady who picked up immediately issued a new MSID. I wont know until tomorrow if it repaired this issue on my phone because Im not currently roaming.
PRI didn't get updated. boo
Read this thread after I called sprint. Had the same issue with roaming and getting asked for a CC if I tried to make a call while roaming, and I am still on the old PRI. Data keeps going to 1x as well, we got 4g last week and it fixed most of the issues of getting slow speeds or no data, but today my phone has decided it just wont connect to 4g, tried many restarts, only got to work for a few minutes. So decided to call sprint today, honestly thought since it was reception related and mainly at my house that they would just send an airvave(sp?), but they did the reprogram phone, but it was with the same MSID, when i hit commit changes it said nothing had changed and did not restart, so he said just turn off the phone and i will let you know when to turn it back on. When it turned back on it just stayed on device configuration for more than 15mins. So he said it was a problem with the phone so actually just sent me a new (refurb) phone to fix the issue. Now that I see the root method for 2.2 hopefully this problem will not return since i should have the new pri out of the box.
Related
Where to begin. I have a Sprint TP2 that I have unlocked and flashed over to verizons rom and radio. All I need to do now is have it activated on verizon's network. I am getting multiple stories from them.
1. It has to be shipped out to a lab and it will be sent back 4-6 weeks later activated.
2. It's not possible, we only active Verizon phones. Your meid is not being found in your database.
3. Certain departments can add your meid to our database. We can't
4. We cannot activate sprint phones.
I was under the impression verizon had an open network? I'm at the point of frustration. Someone tried to add it to their DB and they said that it wouldn't take. Another person said the department that handles this is not open now and that I would be emailed on monday with a follow up. I now have the number for global activations if anyone needs it.
Can anyone share any hints or tips?
Thank you.
It can be done. People do it all the time. Verizon is just giving you a load of bull. The truth is their techs either don't know the answer, or they're just not allowed to give that info out. It seems like all you would have to do is flash a valid VZ ROM & radio, deactivate old phone, then fire up new phone and do *228 option 1. As long as the ESN is valid and not flagged for some reason, then it should work.
Someone else chime in here. Need more facts
It cannot be done....
Verizon does not allow other carrier branded devices on their network.. nor Sprint. You have to have a Verizon phone from their device list... The system will not allow it.. No manager overrides.. No magical digging.. It can't happen... Tough titties on the purchase.
This is what I'm talking about. . . Everyone has a different answer. I've gotten some parts of the company that say it can be done, while others say it cant. The lower tier tech support say it can't. The higher teir tech support say it can and gave me some numbers. But the dept that can do it is closed till monday.
It's just confusing. Can we get an answer from someone who works with verizon?
Verizon does have an open network. This happened just recently maybe 6 or so months ago. If I remeber correctly the quote I read, "If it has the hardware(CDMA with the TP2 has) it will run on our netwrok.
Make sure the ROM is set to CDMA and run the *228 option it should propt you for everythign you need.
teknotard said:
Verizon does have an open network. This happened just recently maybe 6 or so months ago. If I remeber correctly the quote I read, "If it has the hardware(CDMA with the TP2 has) it will run on our netwrok.
Make sure the ROM is set to CDMA and run the *228 option it should propt you for everythign you need.
Click to expand...
Click to collapse
It will not activate as the ESN is not in their database. I had a form, which was to be filled out, signed by your local Verizon store, then shipped with the phone to their "verification" center. Once they "verified" it they told me it would be added to their database. I decided not to jump through all the hoops though, since it was a TP and I now have a TP2 on Sprint.
Now I'm being told Sprint has a hold on the ESN, so I have to get sprint to release the ESN, then I'll be in business.
azyouthinkeyeiz said:
It cannot be done....
Verizon does not allow other carrier branded devices on their network.. nor Sprint. You have to have a Verizon phone from their device list... The system will not allow it.. No manager overrides.. No magical digging.. It can't happen... Tough titties on the purchase.
Click to expand...
Click to collapse
Thats a load of bull tbh. Sprint is an open device network. As long as your radio supports the frequency they will hook it up. You may have to do the legwork and read a few threads but Sprint nor verizon refuses to hook up a CDMA device. Ive done it myself many times. They will however refuse to support the device or insure it. Basicly you are on your own.
I just got a deal on a Sprint touch pro 2. Bought 2 for 350 cash. Gave one to my brother who is now using it on Verizon and myself on Sprint.
How the **** did he do it?????????????????????????????????
Does Verizon have online chat that pops up on their site?
I've found that the chat people many times seem to know more about what they're doing than people on the phone. But that may just be my experience with Sprint.
IT IS POSSIBLE. I own a Sprint Touch Pro I activated onto Verizon. Verizon employees will always tell you no. Verizon lies to you so you will only buy one of their phones. VERIZON WILL NOT ACTIVATE IT. YOU HAVE TO ACTIVATE IT YOURSELF by calling the phone number *228. When they automated call starts reading out your options press option 3. Then it will ask you for your 10 digit telephone number. Then it will ask you for your billing account password (usually 4 digits). Then the music should play for a couple minutes while your phone is being programmed. Then your phone will reboot and walah complete .
"unfortunatly we are unable to complete your request"
:[
Just to save you some time and grief “it will not work”. If the ESN/MEID is not in Verizon's Data base it cannot be activates. Take this case and point about the open network (Which by the way was ever really stated by the company as being in effect.) If you have and Alltel device it cannot be activated on a Verizon plan.
I understand.
JerseySprint said:
Thats a load of bull tbh. Sprint is an open device network. As long as your radio supports the frequency they will hook it up. You may have to do the legwork and read a few threads but Sprint nor verizon refuses to hook up a CDMA device. Ive done it myself many times. They will however refuse to support the device or insure it. Basicly you are on your own.
I just got a deal on a Sprint touch pro 2. Bought 2 for 350 cash. Gave one to my brother who is now using it on Verizon and myself on Sprint.
Click to expand...
Click to collapse
Um... I personally know to be a fact, being as I am a Sprint Repair Tech. There is no way to activate a phone onto the Sprint Network that is not on our list...
Nothing you say will make that any different.. Have a picture of this Verizon phone on Sprint??? Because I know its a load...
I have activated a Verizon Touch Pro on pageplus wireless, they use the nationwide verizon towers and data settings. Page Plus wireless does allow any ESN's to be inputted into their system. Google for more info.
wow. wow. wow. I feel your pain on this issue. all you need s to have the device loaded into VZW dmd(device management database). To do that you have two options: first. you can contact the open device ppl but doing that you'll have to send the phone out for 4-6 weeks. or two you can pray you find a way to contact the marketing team where they can load your meid into the database. after that you're set.
teknotard said:
If I remember correctly the quote I read, "If it has the hardware(CDMA with the TP2 has) it will run on our network.
Click to expand...
Click to collapse
you should take some memory pills because what you remember is very wrong.
read http://mobile.engadget.com/2009/01/06/verizons-open-hardware-compatibility-list-is-insanely-boring/ and http://www.dslreports.com/shownews/Verizons-Open-Development-Initiative-So-Far-Its-A-Joke-100102
For those of you out there that are planning on buying a Sprint Touch Pro to use on Verizon's network, the switch over instructions on this site are no longer valid. Go to the last few pages and you'll see why. The phone can NOT be activated on Verizons network any longer. The *228 option 3 hole has been plugged up. Apparently they figured out how to piss us off again earlier this week.
If you have a Sprint Touch Pro that's already on the VZW network, you're safe for the moment. Just don't attempt to switch phones and then try and go back to using your Sprint branded Touch Pro. It just flat out won't activate.
Some have rumored that they have been able to convince Verizon to add the ESN from their phone to the VZW database, but it doesn't sound like many have much success with it.
It can be done, I do it all the time via *228. You need to reprogram the phone with the correct EPST & MSL codes. A few times I've gotten a message saying the automated system cannot activate my phone and I was forced to talk to a rep to get them to activate it, but they usually don't give too much hassle.
Seems to be a really odd issue that I have no idea how to fix. About 3 days ago, I realized that I didn't seem to be receiving texts. At first, I thought it was from everybody and an issue of my phone. Then I realized that the people I had all texted were Verizon customers, so now I don't quite know where the issue is.
So... I had everybody I knew text me and report what carrier they have. All SMS messages received my phone except the people who have Verizon (for the record, I received texts from Sprint, US Celluar, AT&T, and T-Mobile networks just fine). I can send to them and they receive it. But when they send to me, it seems to go through on their end just fine but I never receive it. And as I said, this is something that only started a few days ago. All their texts were reaching me just fine before that.
It's worth noting that if I have them send me an MMS message, that reaches me just fine. It's only Verizon SMS messages that don't actually make it to my phone.
The only thing I've done to my phone around that time is "fixed" the APN data so it had all the T-Mobile information instead of being mostly blank as it had come. As I thought that might be the issue, I changed everything back to the way it was before, but that hasn't helped at all.
So does anybody have any idea what the problem might be? I thought it must simply be Verizon, but those people who can't send me SMS messages can still text other people just fine apparently. I haven't had the opportunity to thoroughly test that with different carriers like I have with my phone, but for the moment I'll take their word for it.
Gamesoul Master said:
The only thing I've done to my phone around that time is "fixed" the APN data so it had all the T-Mobile information instead of being mostly blank as it had come. As I thought that might be the issue, I changed everything back to the way it was before, but that hasn't helped at all.
Click to expand...
Click to collapse
You filled in what?
Gamesoul Master said:
Seems to be a really odd issue that I have no idea how to fix. About 3 days ago, I realized that I didn't seem to be receiving texts. At first, I thought it was from everybody and an issue of my phone. Then I realized that the people I had all texted were Verizon customers, so now I don't quite know where the issue is.
So... I had everybody I knew text me and report what carrier they have. All SMS messages received my phone except the people who have Verizon (for the record, I received texts from Sprint, US Celluar, AT&T, and T-Mobile networks just fine). I can send to them and they receive it. But when they send to me, it seems to go through on their end just fine but I never receive it. And as I said, this is something that only started a few days ago. All their texts were reaching me just fine before that.
It's worth noting that if I have them send me an MMS message, that reaches me just fine. It's only Verizon SMS messages that don't actually make it to my phone.
The only thing I've done to my phone around that time is "fixed" the APN data so it had all the T-Mobile information instead of being mostly blank as it had come. As I thought that might be the issue, I changed everything back to the way it was before, but that hasn't helped at all.
So does anybody have any idea what the problem might be? I thought it must simply be Verizon, but those people who can't send me SMS messages can still text other people just fine apparently. I haven't had the opportunity to thoroughly test that with different carriers like I have with my phone, but for the moment I'll take their word for it.
Click to expand...
Click to collapse
First of all, APN settings have NOTHING to do with regular SMS messages. Secondly, if you only cannot receive from one carrier, it is a network issue. I work in tech care, and believe me, it's more common than you might think. Call tech care and they will file a ticket with engineering to get it fixed. Shouldn't take too long either!
Call T-Mobile that happened to me when I had a Nexus S. They fixed it
Sent from my HTC Sensation 4G using Tapatalk
Thanks. I called T-Mobile today, and the guy did something (I don't know what) that required me turn off my phone, but that didn't work. He commented that they have a note in the system about T-Mobile phones not receiving texts from Verizon people who have signatures set, but that's obviously not the problem either.
So he was going to send me to advanced support, but then decided that because I had ported my number over, that might be the issue. No idea how he came to that conclusion since everything worked perfectly fine until a few days ago, and the issue is almost certainly not porting-related.
But regardless, he sent me to some hard-to-understand guy (unlike the first guy) that decided that they needed to rebroadcast some kind of programming/service signal to my phone, and he said "I guarantee that by tomorrow, your service will be completely working". Also mentioned it having to take up to a full day (which it never does for me), and I *thought* he said something about not having service for a while. Except that it's been about 8 hours now and I have yet to lose service, nor is it fixed though.
So basically, when I wake up tomorrow and see that it's still not working properly, I'll be calling them back and speaking with advanced support to hopefully find a better answer for why this is happening to me (and nobody else apparently?).
Gamesoul Master said:
But regardless, he sent me to some hard-to-understand guy (unlike the first guy) that decided that they needed to rebroadcast some kind of programming/service signal to my phone, and he said "I guarantee that by tomorrow, your service will be completely working". Also mentioned it having to take up to a full day (which it never does for me), and I *thought* he said something about not having service for a while. Except that it's been about 8 hours now and I have yet to lose service, nor is it fixed though.
So basically, when I wake up tomorrow and see that it's still not working properly, I'll be calling them back and speaking with advanced support to hopefully find a better answer for why this is happening to me (and nobody else apparently?).
Click to expand...
Click to collapse
Yeah the people you spoke with did not know what the hell they were doing apparently. They have to file a trouble ticket in Tech Care so engineering can get it fixed for you.
Yeah, when I called them back yesterday, they ended up doing just that. So hopefully by tomorrow, they'll have some kind of idea and hopefully a fix.
I just got my Charge in the mail today and went and activated it, but then realized it was a little to early. I had to switch back to my old phone (Fascinate) and do some updates and now I want to switch back.
When I switched back to the Fascinate it said that I had 90 days to re-activate the 4G phone on the existing SIM card, otherwise I would need a new one. Anyway, so far I haven't figure out how to re-activate. Anyone done this before? Verizon Customer Service is closed now otherwise I would call them up.
Thanks!
You have to get a new SIM card. It says you have 90 days, but the SIM is invalidated seconds after you switch from 4G to 3G. I've done this numerous times.
Mean Bro Greene said:
You have to get a new SIM card. It says you have 90 days, but the SIM is invalidated seconds after you switch from 4G to 3G. I've done this numerous times.
Click to expand...
Click to collapse
Wow, that really sucks. Do they "give out" the SIM cards in the store or is it something that has to be purchased? I am sure that I can get CS to get me another one for free, but that means I have to wait 2 more days.
Seems weird that they tell you that you have 90 days when you really don't.
xceebeex said:
Wow, that really sucks. Do they "give out" the SIM cards in the store or is it something that has to be purchased? I am sure that I can get CS to get me another one for free, but that means I have to wait 2 more days.
Seems weird that they tell you that you have 90 days when you really don't.
Click to expand...
Click to collapse
Yeah, for whatever reason, VZW just won't activate the same SIM twice. I've only gotten them to give me a SIM in store once, and that was when they made a mistake and invalidated my SIM(they swapped the wrong phone to the wrong line). You can easily get another one for free on the website. Just go about the process of activating the Charge, and when it asks for a SIM, choose the option that you need a SIM. I buy them 5 at a time from a vendor on ebay =P
Mean Bro Greene is definitely wrong. Technical support -- that's the second tier of people you talk to, not the first, despite what the menu tree says -- reactivated my SIM card and 3G/4G service after I did the exact same thing (had to switch back to the Fascinate to update the firmware).
You just need to get your call escalated to technical support -- the first tier of support operators can't do it. The second tier can.
And you can actually reactivate the SIM for calls only without speaking to anyone, but you won't have data service until you call technical support. The automated number is (877) 807-4646.
Falcyn said:
Mean Bro Greene is definitely wrong. Technical support -- that's the second tier of people you talk to, not the first, despite what the menu tree says -- reactivated my SIM card and 3G/4G service after I did the exact same thing (had to switch back to the Fascinate to update the firmware).
You just need to get your call escalated to technical support -- the first tier of support operators can't do it. The second tier can.
And you can actually reactivate the SIM for calls only without speaking to anyone, but you won't have data service until you call technical support. The automated number is (877) 807-4646.
Click to expand...
Click to collapse
Thanks. I called them this morning and all that they had to do was manually activate it and then I had to make a call (and he called me to verify as well). So I am back up and running.
Sent from my SCH-I510 using XDA App
Falcyn said:
Mean Bro Greene is definitely wrong. Technical support -- that's the second tier of people you talk to, not the first, despite what the menu tree says -- reactivated my SIM card and 3G/4G service after I did the exact same thing (had to switch back to the Fascinate to update the firmware).
You just need to get your call escalated to technical support -- the first tier of support operators can't do it. The second tier can.
And you can actually reactivate the SIM for calls only without speaking to anyone, but you won't have data service until you call technical support. The automated number is (877) 807-4646.
Click to expand...
Click to collapse
Apparently, I got the Verizon employee that just didn't care enough to help...twice. Good info on this, thanks for that
Sent from my SCH-I510 using XDA App
One thing I learned about Verizon is if you don't like the answer you get once, keep calling back until you get the right answer for you. Yesterday I called to deactivate a line on our acct which had matured and no longer using. During the conversation she informed me that we could have switched the primary line to any other handset a long time ago. Last guy I talked to months ago told me I needed to wait until I could deactivate the line which was primary at the time. I could go on and on. Pretty much every scenario I have had to call about, I have gotten different answers each time. Its kinda sad.
jamesnmandy said:
One thing I learned about Verizon is if you don't like the answer you get once, keep calling back until you get the right answer for you. Yesterday I called to deactivate a line on our acct which had matured and no longer using. During the conversation she informed me that we could have switched the primary line to any other handset a long time ago. Last guy I talked to months ago told me I needed to wait until I could deactivate the line which was primary at the time. I could go on and on. Pretty much every scenario I have had to call about, I have gotten different answers each time. Its kinda sad.
Click to expand...
Click to collapse
I get the same thing, which is why I called twice about the SIM reactivation, two different people told me it was impossible. Then again, this was in March and LTE was relatively new.
Sent from my SCH-I510 using XDA App
When ED01 Froyo first released for the Fascinate it took days of calling to get someone to listen to me and do a DMU/ESN reset on their end. When I finally convinced them and it fixed it instantly(for the time being) I asked the guy to please make a memo so others would not go through hell.
Mean Bro Greene said:
Then again, this was in March and LTE was relatively new.
Click to expand...
Click to collapse
That could definitely be part of it too. Verizon seems to be absolutely horrible at training their support employees about new policies and procedures. Heck, it sounds like the OP had an easier time than when I did it, and my call was only a couple of weeks ago...
should I activate my old Fassy? does it real matter?
Falcyn said:
That could definitely be part of it too. Verizon seems to be absolutely horrible at training their support employees about new policies and procedures. Heck, it sounds like the OP had an easier time than when I did it, and my call was only a couple of weeks ago...
Click to expand...
Click to collapse
I totally agree, and in all my years of hacking and swapping devices back and forth multiple times in a day I learned one thing. When you call VZW to get help for activation or data issues NEVER EVER talk to the person who answers the call. Always request to get transferred to a Tier 2 or Tier 3 tech support agent on the line. They at least know what is up as 90% of the others are clueless.
will2live said:
I totally agree, and in all my years of hacking and swapping devices back and forth multiple times in a day I learned one thing. When you call VZW to get help for activation or data issues NEVER EVER talk to the person who answers the call. Always request to get transferred to a Tier 2 or Tier 3 tech support agent on the line. They at least know what is up as 90% of the others are clueless.
Click to expand...
Click to collapse
Yup, that's what I do. The thing I hate about Tier 1 with Verizon is EVERYTHING can be fixed with a "factory reset".
Even network issues apparently lol. I was having issues here in my work area a few months ago, and I refused to do a factory reset since I knew it was a tower issue as I'm familiar with RF Engineering, frequencies, etc. I finally got ahold of a T3, and got a network ticket put in, two days later, I have LTE again.
T1 is more customer support than anything.
Alright not too long ago, I called verizon to notify them about my travels to Japan, 2 weeks prior my trip (i got back less than 24 hours ago). They did some over the phone stuff, added that 100mb plan. And told me to dial *228, I've been warned about dialing *228 on 4G phones before... But this is a Verizon REP telling me this. So i did it, and i was supposed to dial it again when i reached Japan, to update my roaming with their cell towers.
I did so as well... thought little did i know the message i got when i was in japan said my phone did not work over there (didn't know it at the time had my friend translate the message for me days after i already dialed)
Long story short, I've noticed after my initial dial of *228, I somewhat noticed my phone never connected to 4G again. It bugged me, but i was still able to FORCE LTE Only in Phone Info. But when i had that setting in, i couldnt recieve or send calls, or texts... just blazing fast internet.
In my area since I live relatively close to Los Angeles 4G is pretty much everywhere here. What i dont understand why my phone hasn't connected to 4G ever since i called.
USMC-Delta said:
Alright not too long ago, I called verizon to notify them about my travels to Japan, 2 weeks prior my trip (i got back less than 24 hours ago). They did some over the phone stuff, added that 100mb plan. And told me to dial *228, I've been warned about dialing *228 on 4G phones before... But this is a Verizon REP telling me this. So i did it, and i was supposed to dial it again when i reached Japan, to update my roaming with their cell towers.
I did so as well... thought little did i know the message i got when i was in japan said my phone did not work over there (didn't know it at the time had my friend translate the message for me days after i already dialed)
Long story short, I've noticed after my initial dial of *228, I somewhat noticed my phone never connected to 4G again. It bugged me, but i was still able to FORCE LTE Only in Phone Info. But when i had that setting in, i couldnt recieve or send calls, or texts... just blazing fast internet.
In my area since I live relatively close to Los Angeles 4G is pretty much everywhere here. What i dont understand why my phone hasn't connected to 4G ever since i called.
Click to expand...
Click to collapse
I'd pull the sim, reinsert and reboot. You may need to reactivate. Sounds like the rep you talked to was a complete waste of space.
preusstang said:
I'd pull the sim, reinsert and reboot. You may need to reactivate. Sounds like the rep you talked to was a complete waste of space.
Click to expand...
Click to collapse
I've tried a SIM pull, no luck. I read somewhere dialing *228 could fry to SIM card? Maybe thats what happened, and i'd need to get a replacement...
What do you mean by re-activate?
I've done factory resets quite a few times already today, as well as the IMEI push/fix just in case... still to no luck
USMC-Delta said:
I've tried a SIM pull, no luck. I read somewhere dialing *228 could fry to SIM card? Maybe thats what happened, and i'd need to get a replacement...
What do you mean by re-activate?
I've done factory resets quite a few times already today, as well as the IMEI push/fix just in case... still to no luck
Click to expand...
Click to collapse
There's another command using the keypad you can use to factory reset your phone...i just can't remember it. Something like *#4342..etc. I remember seeing it posted on here somewhere but I would search for "factory reset" and see what you can come up with.
This is what people did when they flashed an AOSP rom and were unable to get 4G...it could likely work for you also. It's worth a shot!
Here is the thread and the command: Back up all your info because your phone will be wiped and make sure you are on a stock based TouchWiz rom...go into dialer and hit *2767*3855#. Allow it to reboot and hopefully you will have full use of your phone. If not, go and get yourself a new sim card at the local VZW.
Marcismo55 said:
There's another command using the keypad you can use to factory reset your phone...i just can't remember it. Something like *#4342..etc. I remember seeing it posted on here somewhere but I would search for "factory reset" and see what you can come up with.
This is what people did when they flashed an AOSP rom and were unable to get 4G...it could likely work for you also. It's worth a shot!
Here is the thread and the command: Back up all your info because your phone will be wiped and make sure you are on a stock based TouchWiz rom...go into dialer and hit *2767*3855#. Allow it to reboot and hopefully you will have full use of your phone. If not, go and get yourself a new sim card at the local VZW.
Click to expand...
Click to collapse
Tried that twice during the IMEI push. Still to no avail. I'm going to assume the SIM card got bugged during the *228 process... And would probably need a new simcard. My dad also has the S3, and his connects to 4g just fine in my area... THe things i go through with this phone man... I prefer my bionic if the galaxy's camera wasnt so good.
Sorry about the phone woes but once you're up and running again you will see how this device runs circles around your Bionic.
Getting a new SIM card is easy. Verizon gives them away for free and you can just walk in there. Hopefully you get this taken care of.
Marcismo55 said:
Sorry about the phone woes but once you're up and running again you will see how this device runs circles around your Bionic.
Getting a new SIM card is easy. Verizon gives them away for free and you can just walk in there. Hopefully you get this taken care of.
Click to expand...
Click to collapse
Got a new SIM card from the Vz store, fixed my problems, got 4G connectivity back...
Mods can close this.
I have been trying to find a solution for this since I activated the phone (Verizon HTC One (M8)) on Friday March 28th.
The phone constantly displays voice roaming notification. It includes the roaming triangle and you cannot swipe it away from the notifications. My only solution is to click the app info and select force close the app. This gets rid of the notification but the roaming icon is still visible above the 4G signal. I have gone to VZW went threw the typical settings changes with an inevitable swap of the phone for a newer device resulting in no success. VZW put in a trouble ticket but i haven't heard back from them and it has been 5 days already. I'm going to be contacting them soon.
For whatever reason the ERI Version is displayed as "not available." To me this seems like a software bug with the radios. They will probably push out an update to patch it but I don't know if I want to wait for it. VZW seems to take forever to push out updates
This seems to be a semi common and known issue by VZW from what I have read on other threads on other forums.
To my knowledge the only solutions have been wiping the partition cache in the recovery and swapping the device for a new phone.
What is everyone else's experience with this? Are there any solutions? Any suggestions?
Thanks in advance all!
htcdude123 said:
I have been trying to find a solution for this since I activated the phone (Verizon HTC One (M8)) on Friday March 28th.
The phone constantly displays voice roaming notification. It includes the roaming triangle and you cannot swipe it away from the notifications. My only solution is to click the app info and select force close the app. This gets rid of the notification but the roaming icon is still visible above the 4G signal. I have gone to VZW went threw the typical settings changes with an inevitable swap of the phone for a newer device resulting in no success. VZW put in a trouble ticket but i haven't heard back from them and it has been 5 days already. I'm going to be contacting them soon.
For whatever reason the ERI Version is displayed as "not available." To me this seems like a software bug with the radios. They will probably push out an update to patch it but I don't know if I want to wait for it. VZW seems to take forever to push out updates
This seems to be a semi common and known issue by VZW from what I have read on other threads on other forums.
To my knowledge the only solutions have been wiping the partition cache in the recovery and swapping the device for a new phone.
What is everyone else's experience with this? Are there any solutions? Any suggestions?
Thanks in advance all!
Click to expand...
Click to collapse
It is a software bug, Verizon is no longer replacing the phones that this happens on, an update will be coming. Ask this according to a business/ government support agent I talked to yesterday. He said they were no longer swapping out phones, as he took my address to send me a brand new one. He said it was a known issue. Take that for what it is worth.....
Sent from my HTC6525LVW using Tapatalk
SDC_Bolts said:
It is a software bug, Verizon is no longer replacing the phones that this happens on, an update will be coming. Ask this according to a business/ government support agent I talked to yesterday. He said they were no longer swapping out phones, as he took my address to send me a brand new one. He said it was a known issue. Take that for what it is worth.....
Sent from my HTC6525LVW using Tapatalk
Click to expand...
Click to collapse
I know this is a software bug. When I called VZW when I first had the issue the associate told me this. But he also said this issue didn't effect all the devices. He suggested taking it in and swapping the phone for another. I am just frustrated that VZW doesn't have their stuff together because yesterday I was on the phone with another person to check up on the situation since I hadn't heard from them in 5 days. She told me that they had fixed the issue, it was a manufacturing defect and new phones were being shipped out. Sounds like she didn't know what she was talking about because she couldn't ship me a phone, not unlike you situation. However she assured me that the VZW stores were shipped "new" phones with this issue has been fixed. She said to go to the nearest store and swap out the phone again.
I got to the store and they basically told me to piss off. Even though this lady put notes in my account to swap the phone. I just wish VZW would inform all their employees of this issue so they are all on the same page because every VZW employee is saying something different to me and its really starting to piss me off. One employee is saying its a hardware issue the other is saying software. GET IT TOGETHER!
I'm almost to the point where I want to take the phone back entirely.
Sorry just have to vent a little bit. :laugh:
I understand, I really debated on this phone or wait for Z2 (if coming to Verizon), G3,possibly even S5. But decided on build quality of this phone. Buddy at work got his the day after release and has had no problems at all. Only issue with mine is the ERI voice roaming deal, just annoying really. The guy on the phone did mention that newer phones would have the issue resolved but he eluded to it being a software issue and was going to have them send me one of the newer models they had in. Hope you get your situation resolved.
htcdude123 said:
I have been trying to find a solution for this since I activated the phone (Verizon HTC One (M8)) on Friday March 28th.
The phone constantly displays voice roaming notification. It includes the roaming triangle and you cannot swipe it away from the notifications. My only solution is to click the app info and select force close the app. This gets rid of the notification but the roaming icon is still visible above the 4G signal. I have gone to VZW went threw the typical settings changes with an inevitable swap of the phone for a newer device resulting in no success. VZW put in a trouble ticket but i haven't heard back from them and it has been 5 days already. I'm going to be contacting them soon.
For whatever reason the ERI Version is displayed as "not available." To me this seems like a software bug with the radios. They will probably push out an update to patch it but I don't know if I want to wait for it. VZW seems to take forever to push out updates
This seems to be a semi common and known issue by VZW from what I have read on other threads on other forums.
To my knowledge the only solutions have been wiping the partition cache in the recovery and swapping the device for a new phone.
What is everyone else's experience with this? Are there any solutions? Any suggestions?
Thanks in advance all!
Click to expand...
Click to collapse
I had this issue when I bought the phone on launch day, spent three hours on the phone with tech support and finally swapped phones the next day. Now I see it's a known problem. Verizon feels you aren't charged for voice roaming so it's okay to wait for a fix but it's nuts, I think it will drain your battery a little faster as well.
pj1980 said:
I had this issue when I bought the phone on launch day, spent three hours on the phone with tech support and finally swapped phones the next day. Now I see it's a known problem. Verizon feels you aren't charged for voice roaming so it's okay to wait for a fix but it's nuts, I think it will drain your battery a little faster as well.
Click to expand...
Click to collapse
pj did the phone swap fix your issue? or do you still have the same problem.
As for the battery it might be drained faster but its an overall astonishing improvement over my Galaxy Nexus I had before the HTC. I would have to charge that 2-3 times a day depending on use. Currently my phone lasts all day. its off the charger from about 5:45 in the morning to 9:30-10 at night and I might have 30-40% battery left at that point.
htcdude123 said:
pj did the phone swap fix your issue? or do you still have the same problem.
As for the battery it might be drained faster but its an overall astonishing improvement over my Galaxy Nexus I had before the HTC. I would have to charge that 2-3 times a day depending on use. Currently my phone lasts all day. its off the charger from about 5:45 in the morning to 9:30-10 at night and I might have 30-40% battery left at that point.
Click to expand...
Click to collapse
I had this very same issue. Troubleshot with all kinds of people. Even used the Sim from my wife's. Same thing. Its the phone/software. Took it back and swapped it and problem solved immediately.
Tech support was unable to contact the phone. Under about->software in settings there was no eri number (all my other phones have 5). It wasn't just voice roam but data roam as well.
Sent from my Nexus 7 using Tapatalk
I am still convinced that this is software related. but this is the latest conversation I had via chat with VZW. She is claiming hardware.
Please excuse my typos I was at work and trying to double task at he same time.
Please hold for a Support Representative to assist you.
Thank you for contacting Verizon Wireless.
Your Chat Session ID is --------------------------.
My name is Lain, how may I assist you?
Lain: Good morning what can I help out with today?
HTCdude 123: I have an on going issue with my phone that needs to be addressed
HTCdude 123: there are notes on my account about the issue that I am having on my htc one m8 with the voice roaming
Lain: Sorry to hear that you've been running into some problems with your phone and voice roaming HTCdude 123, especially with a brand new device like the M8.
HTCdude 123: the last person I talked to wanted me to go to a Verizon store and exchange the device for another. She put notes in my account to make sure they would even though I have already exchanged the phone under the 14 day no hassle but the store wouldn't do anything
HTCdude 123: i want to know why i would be told something from Verizon by one person and another from someone in the store
HTCdude 123: I just want a phone that works
HTCdude 123: before i am forced to keep this phone because it passes its 14 day window
Lain: Thats terrible to hear and certainly not what should have happened! If you are having problems with your phone and you are within the 1st 14 days of having it the store you got it from should have no problems exchanging it for the same type of phone. Can I ask what happened when you went in?
HTCdude 123: i purchased the phone online
HTCdude 123: after getting the phone by mail i activated and had this issue. i called vzw they couldn't fix it and told me to go to a store to exchange it. i went to one store. they exchanged the phone and i still had the same issue. they couldn't do anything so they filed a trouble ticket and said they would get back with me
HTCdude 123: they never did
HTCdude 123: so 5 days later i contacted again asking about the status of the trouble ticket
HTCdude 123: the lady said there was an issue with the phone and it has been addressed all phones shipping out now are fixed. she was going to send me a replacement but there were none to send so she said to go to another store and they should swap the phone out again
Lain: Thanks those are good details to have, though of course an annoying problem to run into with a new phone.
HTCdude 123: i went to another store on my way home from work and the guy i spoke to woulnd exchange the phone because it had already been exchanged once. he told me it was a software update that needed to be addressed
Lain: So the store told you that there was going to be a software update, let me look and see what I can find on this. Can I have a minute or two to see what I can find?
HTCdude 123: yes
Lain: Thanks its appreciated
Lain: Thanks for your patience I'm still looking to see what I can find on any software updates on here
Lain: Thanks for your patience while I was checking on this and I do not show any details about a software update being in the works to resolve this. What I show on here is that we supposed to replace the device which since you are within the 14s of having your phone. I'm uncertain why the store said that they would not replace it for you and I'm sorry that this happened. I would recommend reaching back out to the store and I will note the information on here regarding this to help.
HTCdude 123: and what should happen if the store does the same thing?
HTCdude 123: you are telling me you don't see anything about any roaming issue with this phone?
HTCdude 123: no issue at all with the device?
Lain: The thing is that they shouldn't do so. The direction that we have been provided with on this issue with roaming is that it was a production issue and not software related and that replacing the device needed to resolve this
HTCdude 123: so you know that this is not a software related issue at all. its indeed hardware
Lain: Based off of everything I can see on thats right
HTCdude 123: where do you get your information? shouldn't the stores all have the same information? should Verizon not have pulled all of the old phones off the shelves and put out new phones with the issue resolved?
HTCdude 123: im asking all these questions because the last person i talked to online told me the same thing and the person at the store i went to exchange the phone told me something completely different
Lain: Yes all of our direct stores should have had this information and I wish that I could say why they did not. I'm just sorry that they did not and that you ran into a problem when you went it. I will make certain that all of this is noted on here to help when you go into the store. So long as you are within the 14 days of having this phone they will be able to help replace it.
HTCdude 123: i should be able to replace the phone even though i have replaced it already? because i was told that you can only do that once.
Lain: So long as you are not trying to go to a different model of phone and you are within the 14 day period they should be able to still replace it for you.
HTCdude 123: how can i be certain that they have a fixed models in stock?
Lain: Thats a great question and they should have them. What we have been told is that this problem was linked to a small number of the M8's
HTCdude 123: but the current shipment they have might be part of the batch with the same issue no? will they just keep replacing my phone till they find a good one
Lain: Thats an answer I do not have, though I wish that I did. I would expect at this point that the store should have received additional M8's to use due to this so you should not have to go through multiple replacements from here on this
HTCdude 123: ok. thank you for your time
Lain: Glad to help!
Your chat transcript will be sent to ---------------------.com at the end of your chat.
Lain: Anything else that I can help out with today?
HTCdude 123: no thanks
Issue Temp Fixed
Ok guys, please hit the thanks button if this works for you.
Go to settings->App Manager->All-> scroll down to "Phone"-> click force stop.
It comes back after reboot, but at least its a start!
I would say this issue has now been solved. I ended up getting my phone exchanged again and the issue went away. 3rd time is a charm right? Either way I believe there was an update to the VZW M8 a month or so after its release that addressed this issue.