I know i have a really old phone and all but i still need help. My touch pro (Raphael)
is like showing blue and red on my screen every thing all normal but it show blue and red on the side of everything i watch or do and when i press down on the screen it acts like its going out. so my question is if i open it and see if i can push back in the plug that plugs in from the phone to the screen would that do anything? could that be a problem?
I wouldn't suggest it honestly because you are likely to mess something else up once you open the phone. While it could be that something has come loose it may not be the case though. It could be that some internal component is going bad since it sounds kinda like artifacts that you are getting. Since you are probably out of warranty you don't really have to worry about voiding anything but I suggest you have a backup.... maybe an upgrade or an old phone to goto. just my 2 cents.
Agreed. It sounds like you may be out of warranty, so perhaps it's time to consider an upgrade.
The phone is not worth fixing get a different phone...... to fix it would cost you 100 USD minimum...... for that kind of money you could get a Galaxy phone or better yet spend a few extra bucks and get something new
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i just noticed the corner near the home button has a tiny bend that starts seperated from the layer beneath it....it looks like an old screen protector got a little bend in the corner but that is the surface of the phone!!! is there anyway to replace it or i cant do anything just waiting for it to come off?
it is ridiculous how an expensive phone like touch pro uses such low quality plastic that can actually get bend and i feel really helpless now =(
Yeah, mine is doing that too. Except it's on the "back" button side. It doesn't really affect anything. I'm just worried that if something gets caught on it, it might peel back further.
Nothing can make this phone suck though! It rules!!!
Yeah, unfortunately the TP/Diamond are suffering from some manufacturing defects, probably because it's a "new" design style for HTC. My TP has a touchscreen defect that conveniently showed up after the two-week return/exchange period.
Protective case, learn to love it.
Do you guys think they would be willing to replace a new case if i pay them?
My device shows the same behavior since this morning. Its about 1mm, so nothing to worry about and it seems to stick pretty well on the rest, thinking about rasping the edge off a bit to make it smoother
Is this getting worse on yours? Last post is 3 weeks ago .......
Any chance someone would post a picture of this? I'm thinking about the Fuze, but I can't stomach another HTC phone full of hardware flaws.
season007 said:
Do you guys think they would be willing to replace a new case if i pay them?
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If it's really a defect, they should replace it without you paying them.
Considering that ATT offers a 1 year manufacture warranty. I can't see why you wouldn't be able to return the phone and get a replacement. It is obviously a problem with the design of the phone.
It wouldn't hurt to try and go to an ATT store and see if you can get a new FUZE!!!
Well, as we all know, HTC always claims that they don't know anything about the problems we address to them.
When I first complained to their support that I am having GPS lag, they told me I was the only one in the whole world suffering that problem, so it must be related to the software I installed.
Luckily they can not deny hardware problem so easily, as long as it is clear that there wher enot caused by misuse.
I don't have this particular problam, yet, but as I am already on my thrid TP (the first two had a defect hardware keyboard and black paint falling off), I would like to get some photo evidence of the users here, who unfortunately have the button part coming off.
That way we can show to HTC that more users have that problem, before we send back our devices, and maybe negotiate a direct replace, instead of rapair procedure, which takes up to 2 weeks.
season007 said:
i just noticed the corner near the home button has a tiny bend that starts seperated from the layer beneath it....it looks like an old screen protector got a little bend in the corner but that is the surface of the phone!!! is there anyway to replace it or i cant do anything just waiting for it to come off?
it is ridiculous how an expensive phone like touch pro uses such low quality plastic that can actually get bend and i feel really helpless now =(
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Click to collapse
My AT&T Fuze started doing the same thing after just two months. However, the bent plastic corner of the clear laminate was RAZOR sharp. My wife went to answer the phone and it resulted in a very serious slash to her cheek. This defect resulted in a very serious cut to her face!!
What is even more disappointing is that AT&T said that warranty does not cover this issue and said that the only way I was getting a replacement was if I paid the $125 deductible from the [email protected]*t insurance they scammed me on. I would have thought for $5/mo. I was completely covered.
The AT&T customer care rep was rude and not willing to help. A request to speak to his manager didn't get me far either. Even after I threatened to switch all 30 phones at my company back to Verizon Wireless they didn't seem to care.
At last I called HTC America directly this morning, explained my issue and they turned me over to a product specialist who told me that they know of no such issue. Despite my insistence they refused to replace the phone. Therefore, I WILL cancel all 30 lines my company has with AT&T and go back to Verizon...I hear the Samsung Omnia is not a bad smartphone!!
I dropped my touch pro and cracked the screen in a few places. I think it works normally except for the screen, as it receives calls fine...
A new phone isn't in my budget right now. Does anyone know of a good place (hopefully in DC, MD or VA) that will supply or install a replacement touch screen?
(btw, no recent threads came up when I searched.)
Ebay!
Just looked, $30 including postage for a screen & digitiser if you are able to do it yourself.
How hard is it to replace a screen if it has surface damage? Is there anywhere i could find a walkthrough or help?
Shame man, its a tragedy of what happened to your phone...
Luckily its not too bad, and you may just be able to fix it. You can download the service manual for the phone here: http://htcwinmobile.blogspot.com/2009/03/htc-raphaeltouch-pro-service-manual.html
Just a note though, make sure you DO USE tweezers or something to get the speaker wires out of the way before snapping the enclosure back into position... I had to reopen the phone again, after powering it, to rejoin one of the little wires thats like a tenth of a millimeter thick DO NOT IGNORE ANYTHING THEY TELL YOU IN THE MANUAL. Oh, and what works well for the "plastic removal tool" is a cut out piece of plastic ice cream container. AGIAN, do not ignore anything in there... You are voiding the warranty permanently when you do it yourself (which you unfortunately have to).
Anyways, good luck!
I drop my phone also, but the screen didn't actually cracked! but I do have is problems with the screen in other ways! Sometimes I get a black screen when I turn on the phone and sometimes not, but when the screen turns on, it flickers a lot and have lines thru it. What suprises me is that sometimes I get perfect images on the screen (Which makes me think that the screen it's not damaged).
Any suggestion would be apreciated. Thanks!
3 days and still no answer from anyone! I would like someone to throw me ligth on this issue. I'm waiting for this to know exactly what I need to buy, before I start assuming things.
Thanks in advance!
a.mendoza said:
3 days and still no answer from anyone! I would like someone to throw me ligth on this issue. I'm waiting for this to know exactly what I need to buy, before I start assuming things.
Thanks in advance!
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Sounds like the LCD connector may have come unseated. You could open up the phone and make sure all connectors are firmly seated if you feel confident in your abilities.
maxh said:
Sounds like the LCD connector may have come unseated. You could open up the phone and make sure all connectors are firmly seated if you feel confident in your abilities.
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Thanks for the advice! I was thinking on that also and wanted to take my chances opening the phone (oh god!).
BTW, I saw the $30 LCD Screen+Digitizer combo on ebay that Beeble referred to, but I'm not sure if it fits on the fuze (my model). What have come to my mind it's to buy also the front camera of the phone (like a thread on the kaiser) to mod the cell, in case I need to buy the screen+digitizer. I've search all threads about this issue but nobody has done it because it was too expensive for the result; I believe with this price it's worth it right now!
solved
Try this steps:
http://www.pdacenter.ru/razborka/htc-touch-pro/
I used Diamod (!) LCD and Touch Pro digitiser. Works perfect.
Much more cheaper
If your screen works fine sometimes, you most likely don't need to replace it. there's probably just a loose connection somewhere. If you really want to replace it though, there's an ebay seller with a really good deal. $20 for the screen and digitizer already glued into a new front body piece: http://cgi.ebay.com/OEM-HTC-FUZE-LC...wItemQQptZPDA_Accessories?hash=item3ef8817bf6 That one's for the fuze, but I think the seller has other models too. I'd definitely get the LCD and digitizer together or else you might end up like I did on my first attempt: http://forum.xda-developers.com/showthread.php?t=584050
-G-Rey--- said:
Try this steps:
http://www.pdacenter.ru/razborka/htc-touch-pro/
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WOW! What a long way to get to the screen. Good luck for everyone who tries to dismount and mount the Raphael.
maxh said:
If your screen works fine sometimes, you most likely don't need to replace it. there's probably just a loose connection somewhere. If you really want to replace it though, there's an ebay seller with a really good deal. $20 for the screen and digitizer already glued into a new front body piece: http://cgi.ebay.com/OEM-HTC-FUZE-LC...wItemQQptZPDA_Accessories?hash=item3ef8817bf6 That one's for the fuze, but I think the seller has other models too. I'd definitely get the LCD and digitizer together or else you might end up like I did on my first attempt: http://forum.xda-developers.com/showthread.php?t=584050
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Thanks for the advise maxh,
I just wanted to let you know that a miracle just happened! my cellphone started to work just fine without even opening the phone! it has more than a week on this situation so I believe that it's exactly what you stated (the LCD conector became unseated or loose). Since it's still working, I have no need to open it! so I'll just wait until it becomes defective again and at that point just open it and tight up the LCD connector!
Anyway, I would love if somebody could make the mod that I was refereing to before (changing the screen of the fuze by the touch pro one) and see if it's possible to attach the front camera on the fuze.
Once again, thanks everybody for your opinions.
I got my new display+ digitizer on Ebay (65$) and replaced it, using the russian link mentioned above ( follow the exact procedure) , it took me 2 hours to do it, and after lot of patience it worked! My problem was the digitizer never worked fine, and after replaced it it worked like never before. If You are not familiar with repairs, it will be a mistake and waste of money to buy a display without digitizer. NOW, I have a small problem, my display has a NEW color, it's like color temp is WARM for this display, and COLD for my old display, AND COLOR level is lower, and the result is display without vivid colors, black like gray. Is there any way to change the DISPLAY color settings?
Hey guys, the GF left her phone up high and was knocked down and now the screen seems to be dead. Lights up for a moment when turning on then just goes dark. Pretty sure it's operating fine underneath (still need to plug in to computer to check for connectivity), but assuming just the screen needs to be replaced, what are my options?
Is that something I could possibly replace or perhaps send it off to somebody on this forum for repair? How much ($) are we looking to fix? Better to just sell on ebay?
Thanks!
I did a quick search on ebay concerning a new LCD for the Atrix 2 and they seem to cost around 80 bucks... I don't know if that would be a worthy investment since depending on your contract you can maybe get a new one for about that price...
What I can tell you from personal experience is that it is most likely to be a major pain in the ass to replace the screen on your own... I once changed the front frame of my HTC Desire and I basically had to disassemble EVERYTHING including unglue-ing the touchpanel from the frame taking out all sorts of boards and stuff, and I never got rid of the little dust that would get between digitizer and LCD..... (the memories )
But I'd say if you're confident in your technical skills and a new LCD would be worth your money then you might consider going for it...
I don't know but I'd estimate the cost of a professional repair around $150-$200...
One tip just in case: Make sure that no dust gets onto your screen/on the inside of your tuchpanel because once you start "cleaning" it off (with a towel) you'll never get it as clean as it was...
Is there any way to check whether your screen has been replaced other than the obvious of taking it apart?
Reason I'm asking is because i bought a phone from kijiji and it was in immaculate condition and while it seems to be in great condition, the battery life is horrible.
I checked it thorougly before handing the money over, and like I said, immaculate condition.
One thing I did notice however in the morning when powering it on in my room in the dark, just a few seconds before the screen goes on, there are a couple of (what seem to be) blotches on the LCD screen and I wonder if it's not some kind of screen damage (ie - water maybe? or something along those lines). But it is screen related.
I have 5 months of warranty left (checked with the carrier, scanning ESN #).
Sounds like the screen has been damaged from what you have said. I would definitely send it back and get a new one since you are still within the warranty timeframe. I can't stand it when I notice something like that on my phone and it would bother me to not have it fixed. If you are sure that the screen is damaged in some way, then definitely send it back for a replacement.
Sent from Failtrix.
Atrix_Owner said:
Sounds like the screen has been damaged from what you have said. I would definitely send it back and get a new one since you are still within the warranty timeframe. I can't stand it when I notice something like that on my phone and it would bother me to not have it fixed. If you are sure that the screen is damaged in some way, then definitely send it back for a replacement.
Sent from Failtrix.
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You're right, I do plan on sending it in.
Was hoping one or a few of you could check your phones for me and look for something similar?
All you have to do is, power off your phone, go in a dark room, power the phone on and see if during the power up if any of you have any blotches under the glass on the LCD.
It shows up after the Darth Vader looking helmet logo in the Darkside Evo ROM, the screen goes grey but there's enough light inside to show the screen.
I'd really appreciate it if any of you could do this for me, plus it'd be good to know if I'm just a one off or if hours have this and have better battery life than I do... really wondering what's going on here.
So everyone was alright with my tab. the software was a little buggy with jellybean but nothing i couldnt live with. then one night after i finished charging it i look at the charger and see the picture i am attaching. i dont know how this happened. that part always clicked when i pressed it and now it doesnt but it looks like someone dropped it. i contacted asus and i sent pictures and they are starting an RMA. but should i do it and have my tab gone for 3 weeks and maybe it wont be fixed and i might have to pay for it.i told them i was having random reboots and stuff in hopes they would replace it and send me a new one. are my dreams far fetched?
I mean it isnt that bad but its ugly and not my fault. do you think they will fix it or replace it and do you think its worth the 3 weeks without it?
That happened to my wife's tablet, I thought it was due to the loose screen in that area and then docking it. I had her send it back to Amazon at about 3 weeks old and got a new one. I told her to be more careful when docking.
This happened to my wife's tab also, just bent it back. Does not sit well with me that it is so easy to bend but even if you return it, this will likely happen again.
You cn bend it back to almost normal as long as there is no crease. If you have a hobby hammer that the head is made out of silicone, you can tap it back to perfect, just be careful not to hit the screen of hit it hard, just do small taps until your satisfied. It happens usually when docking or undocking.
You can also use the black cap that covers the charging port by placing it above the bump and press down with light pressure until it returns to its normal position. This happened to me once with my Infinity. I wasn't paying attention to where the cord was and I ended up tripping on it:\ When I had the Prime it seemed easier to bend, less firm/Sterdy vs the Infinity. Waste of time RMAing it.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
I bet they call it customer induced damage if you do... Not worth the wait.
curiousmileo said:
So everyone was alright with my tab. the software was a little buggy with jellybean but nothing i couldnt live with. then one night after i finished charging it i look at the charger and see the picture i am attaching. i dont know how this happened. that part always clicked when i pressed it and now it doesnt but it looks like someone dropped it. i contacted asus and i sent pictures and they are starting an RMA. but should i do it and have my tab gone for 3 weeks and maybe it wont be fixed and i might have to pay for it.i told them i was having random reboots and stuff in hopes they would replace it and send me a new one. are my dreams far fetched?
I mean it isnt that bad but its ugly and not my fault. do you think they will fix it or replace it and do you think its worth the 3 weeks without it?
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You might want to delete/modify the pics that contain your complete serial #. That is something that you should keep to yourself - see the infamous ASUS device tracker thread for an example why: http://forum.xda-developers.com/showthread.php?t=1833442
curiousmileo said:
I mean it isnt that bad but its ugly and not my fault. do you think they will fix it or replace it and do you think its worth the 3 weeks without it?
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I don't understand how you can say it's not your fault. It's certainly not the fault of Asus. Of course they would fix or replace it but it would be at your own cost. I don't see why Asus should cover the cost of putting it right?
Don't get me wrong, I would hate this to have happened to my tablet, but I also wouldn't expect to pass the cost on to someone else (which I believe you are implying) due to my carelessness.
Live with it, repair it yourself or pay to have it fixed for you.
Odd. My port is actually bent the OPPOSITE way haha. I just bent it back. I don't think it's worth the three weeks + your hard-earned money. :laugh:
This happened on my Prime. It is caused by pushing the power connector in at an angle and not being careful or once it is in, allowing something to rest on the connector pushing the frame up.
It is easy to fix yourself and you can push the metal back down with your finger. Best way is to get something made of rubber or softer plastic and reshape it back to normal yourself.