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Hi,
I got my HTC HD2 only a couple of weeks ago, and I already got a problem with it
The thing is, that I can't boot it up properly; when pressing the "Turn on/Turn off/hang up"-buttom, it boots by comin' up with the white screen with the green "HTC"-logo in the middle and some system information in the left buttom.
Afterwards the animation with "quietly brilliant" comes up and the Windows logo with the orange background comes up - and then it turns off and boots up again.
I've tried to...
* reset it (not hard reset - I have some contacts that I don't wanna loose).
* charge it up (I can, when the windows-logo appears, see, that the battery's full)
* pull out the battery for several hours
Please help - I'm very sad about that I used tons of money on a device, that now won't work.
Is there any way, where I can solve the problem without loosing all my contacts?
I did it!
Ok, found out that all my contacts were synch'ed with my gmail.
I hard-resetted it, and it works now.
Thanks for your help
Lol well done!
For people that dont have push/exchange contacts etc, always backup using myphone, spb, sprite or other software.
Cant tell you enough how important it is to back up, unless you like loosing everything right?
Greetz.
Boot problem..
Hello there,
I bought my HTC HD2 like 2 months ago, and the first two days it froze like thrice !
Now, suddenly i find it turned off then when i try to boot it up, it get stuck on the white screen with the green "htc" and information in red to the bottom left. It hangs there!
It did later show the following black screen with white text:
"The device is unable to boot because either you have turned off the device incorrectly or tired to install an application from untrusted source. Press Volume Up to reset your decice or press any other button to cancel. This operation will delete all your personal data and restore the device to it's factory settings"
but the thing is, i can't press anything at this stage, nothing happens....
I did try to hardware reset, charge, remove battery and put back, etc..
areej said:
Hello there,
I bought my HTC HD2 like 2 months ago, and the first two days it froze like thrice !
Now, suddenly i find it turned off then when i try to boot it up, it get stuck on the white screen with the green "htc" and information in red to the bottom left. It hangs there!
It did later show the following black screen with white text:
"The device is unable to boot because either you have turned off the device incorrectly or tired to install an application from untrusted source. Press Volume Up to reset your decice or press any other button to cancel. This operation will delete all your personal data and restore the device to it's factory settings"
but the thing is, i can't press anything at this stage, nothing happens....
I did try to hardware reset, charge, remove battery and put back, etc..
Click to expand...
Click to collapse
You tried:
1. With the phone turned off, press and hold the VOLUME UP and VOLUME DOWN buttons, then press the END/POWER button shortly and release it.
2. Release the VOLUME UP and VOLUME DOWN buttons.
3. Press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset.
If that dont work try flashing a new rom using mtty.
If that still doesnt work I would expect it to be a hardware problem, i would send it back to htc or if without warranty take it to a Phoneshop (or open yourself), probably a wires loose or something.
Thank you for replying... but sadly no, it didn't work
I do have warranty, ill take care of that..
Thank you again.
did hard reset and returned to factory settings. all my installed applications were lost. pity.
All I wanted is to install the @#$%% russian keyboard!
ALWAYS backup first. Simple.
I am having the same issue. Nothing has been installed as far as App's go. This is straight out of the box.
Boot Screen
R 2.10.50.26
G 15.39.50.07U
D 2.13.90963 8G
I have been able to Boot it to the home screen once. But the battery is Low and When I connect it, it locks
Things done -
Hard Reset up+down+end
up
up
Battery pull
Removed SD and SIM and turned on
None have effect
Idea's ?
I have the same issue. Phone Just out of the box I can't start it. It started once but crashed, I removed battery and is gone.
Now it remains frozen with white screen and htc logo.
I tried everything reset, hard reset, all things now is charging the battery for 4 hr. Crappy phone or software.
What to do??
ktod_16 said:
I have the same issue. Phone Just out of the box I can't start it. It started once but crashed, I removed battery and is gone.
Now it remains frozen with white screen and htc logo.
I tried everything reset, hard reset, all things now is charging the battery for 4 hr. Crappy phone or software.
What to do??
Click to expand...
Click to collapse
If its brand new out of the box, id take it back and get a different one. If its second hand, see if you can get into bootloader. If you can you can then flash a stock htc rom, if not its back to the shop.
Dark Ninja said:
You tried:
1. With the phone turned off, press and hold the VOLUME UP and VOLUME DOWN buttons, then press the END/POWER button shortly and release it.
2. Release the VOLUME UP and VOLUME DOWN buttons.
3. Press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset.
If that dont work try flashing a new rom using mtty.
If that still doesnt work I would expect it to be a hardware problem, i would send it back to htc or if without warranty take it to a Phoneshop (or open yourself), probably a wires loose or something.
Click to expand...
Click to collapse
hey can wires be the reason that hd2 cant boot up.shows green boot logo but no system information at boot and stucks there only tried every thing hard reset,custom rom,stock rom,mitty,sd method rom install..every thing...
i have the same problem But how i can Backup when phone is turned off
My Touch Pro randomly stopped booting, I had it charging and then the screen refused to come back on no matter how many times I pressed the power button.
So I took out the battery and after I put it back in it started turning on without me pressing the power button and it stayed on the boot screen for a long time and then went to a black screen with the message:
The device is unable to boot because either you have turned off the device incorrectly or tried to install an application from untrusted source, Press SEND to reset your device or press any other button to cancel, This operation will delete all your personal data and restore the device to its factory default settings.
Click to expand...
Click to collapse
I tried pressing send and every other button but nothing happens. Even tried hard resetting it but nothing happens! The message just stays on the screen till the battery dies.
Does anyone know how I can get it working again?
Btw when I press volume down and the reset button I get the tri colour SPL screen, if that is relevant
Are you positive this a GSM TP? Also, you can provide the type of device for others to see if they have a similar device and perhaps they may be able to shed some light as to what may be the problem. Check your device, behind the battery compartment you'll see a couple of bar codes. Look for one called IMEI and just above it you should see RAPH###, where # equals any number between 0-9. If you have a GSM device, have you attempted to flash anything yet? I'd start with task29 and then flash either a stock ROM or if you already have HSPL'd your phone, then use a custom ROM of choice. If you find out that you have anything else besides a GSM device, you might be better off waiting on someone else to answer.
ok im getting mad with this -.- i cant turn off my tablet, when i touch "TURN OFF" it automatically reboot the system.
my tab has 4.2.2
guys do you have any information about this??
thank you all!!
jfedealvarez said:
ok im getting mad with this -.- i cant turn off my tablet, when i touch "TURN OFF" it automatically reboot the system.
my tab has 4.2.2
guys do you have any information about this??
thank you all!!
Click to expand...
Click to collapse
What ROM are you using?
If you want to manually shut down the tablet, press power and volume up while plugged into a power source. It shouldn't power back on.
-RespawnedEvil
Samsung reboots
RespawnedEvil said:
What ROM are you using?
If you want to manually shut down the tablet, press power and volume up while plugged into a power source. It shouldn't power back on.
-RespawnedEvil
Click to expand...
Click to collapse
I am experiencing the same problem with reboot. I updated Tab 2 (PS5113) to 4.2.2 rom through the automatic update via WIFI (on Aug 30,2013). When you turn off normally, the screen shuts down (glows for about 15 sec before full black) then turns back on. Generally the second time I turn it off (in a row) it will turn fully off. I have tried turning off with or w/o connection to WIFI, and tried turning off all programs through applications manager (as well as clearing ram) first. One suggestion was to clear cache partition (hold down power on and volume down button) but this resulted in a quick error message (android logo lying down with X through it), so I am not sure that the cache was cleared. Since I never tried to clear cache before upgrade, I don't know if it is an isue with this upgrade.
Thanks in advance for any help.
It seems as though the OTA update was installed incorrectly. Perhaps a file is corrupt or you have an app installed that is causing an issue with the shutdown process. Is your install rooted? I would recommend either performing a factory restore, or re-flash your devices firmware with ODIN (Use with caution!) Either way, please post your intentions. Have you tried anything other than clearing your cache? Did you recently install an application? Let me know
Best of luck,
-RespawnedEvil
SamsungTab2User said:
I am experiencing the same problem with reboot. I updated Tab 2 (PS5113) to 4.2.2 rom through the automatic update via WIFI (on Aug 30,2013). When you turn off normally, the screen shuts down (glows for about 15 sec before full black) then turns back on. Generally the second time I turn it off (in a row) it will turn fully off. I have tried turning off with or w/o connection to WIFI, and tried turning off all programs through applications manager (as well as clearing ram) first. One suggestion was to clear cache partition (hold down power on and volume down button) but this resulted in a quick error message (android logo lying down with X through it), so I am not sure that the cache was cleared. Since I never tried to clear cache before upgrade, I don't know if it is an isue with this upgrade.
Thanks in advance for any help.
Click to expand...
Click to collapse
In the morning, I have experienced the same thing, I use the cm-10.1.3-RC2-p5110.zip
I had to shut down twice.
Rebooting
My device is not rooted (purchased in March). The update was through the Samsung notification - automatic (except for saying proceed). The update went smoothly - no error messages. However, after update, the Nook app would not open so I uninstalled the original and reinstalled through Google Play. In addition, the home page was changed, Samsung putting back on the Media Hub and removing all of my personal folders - icons (very irritating). The standard weather app and calendar widgets were larger than original after update (pushing the calendar off into page 2), so I removed and added the G0 Weather app (I have since removed it to see if the Tab will shut off - it still needs 2 shut downs. As I mentioned before, after the first shut down, the tablet keeps a slight glow for about 20 sec., then goes black, then immediately restarts (as if during the glow something is happening??). On 2nd shutdown, glow is for 5 sec. then off complete.
I prefer not to root (yet) but am uncertain how to proceed with factory restore if I have updated through Samsung. Might it not just reload a faulty OS? As I mentioned, wiping the cache did not seem to work.
Thanks again.
I have the LG G4 (Verizon) which was upgraded to the stock Android 6.0 a few weeks ago. It is not rooted or modded. Last night I was sending some text messages when the battery died and the phone shut off. No problem, I'll just plug it in. However, when I did that the phone booted and said "updating app 1 of 1", which I thought was weird because it only does that when I upgrade Android versions.
So it boots into the home screen. I start playing around and here's what I notice:
--Wallpaper is different (stock)
--"Home" and "Show all apps" soft-buttons do not work. "Back" button works. (This is the biggest problem)
--Sound/haptic settings back to stock
--The top-bar swipe-down menu only contains current tasks, no buttons for location, airplane mode, hotspot, usb, etc
--Settings menu does not include option to connect to USB via different modes (Media, charge-only, etc). Connecting to a PC does not let me access to phone from the PC.
--My default text app was no longer the text app, although all my old texts are there
--Android version showed 6.0, and "last factory reset" was 3/6/16 at 10pm, which is weird because that is 36 hours in the future
I figured something got corrupted and I needed to do a factory reset. Upon trying to execute a factory reset from the settings menu, it displays the warnings and a list of my accounts that will be affected, but the "Reset Phone" button on the bottom is greyed out and will not let me click it. So I tried the other method....turned the phone off, held down power and vol down buttons, cycled power button when LG logo comes up. This causes it to hang there, then the Verizon logo comes up, then LG logo again, and will keep doing this back and forth as long as I cycle the power button on the LG logo. I never see a factory reset screen.
I backed up everything and need to nuke the phone or reinstall android somehow.....how do I do this without the ability to factory reset and without PC connectivity?? Or anything else I should try?? I don't want to take it to the Verizon store....
XDA Visitor said:
I have the LG G4 (Verizon) which was upgraded to the stock Android 6.0 a few weeks ago. It is not rooted or modded. Last night I was sending some text messages when the battery died and the phone shut off. No problem, I'll just plug it in. However, when I did that the phone booted and said "updating app 1 of 1", which I thought was weird because it only does that when I upgrade Android versions.
So it boots into the home screen. I start playing around and here's what I notice:
--Wallpaper is different (stock)
--"Home" and "Show all apps" soft-buttons do not work. "Back" button works. (This is the biggest problem)
--Sound/haptic settings back to stock
--The top-bar swipe-down menu only contains current tasks, no buttons for location, airplane mode, hotspot, usb, etc
--Settings menu does not include option to connect to USB via different modes (Media, charge-only, etc). Connecting to a PC does not let me access to phone from the PC.
--My default text app was no longer the text app, although all my old texts are there
--Android version showed 6.0, and "last factory reset" was 3/6/16 at 10pm, which is weird because that is 36 hours in the future
I figured something got corrupted and I needed to do a factory reset. Upon trying to execute a factory reset from the settings menu, it displays the warnings and a list of my accounts that will be affected, but the "Reset Phone" button on the bottom is greyed out and will not let me click it. So I tried the other method....turned the phone off, held down power and vol down buttons, cycled power button when LG logo comes up. This causes it to hang there, then the Verizon logo comes up, then LG logo again, and will keep doing this back and forth as long as I cycle the power button on the LG logo. I never see a factory reset screen.
I backed up everything and need to nuke the phone or reinstall android somehow.....how do I do this without the ability to factory reset and without PC connectivity?? Or anything else I should try?? I don't want to take it to the Verizon store....
Click to expand...
Click to collapse
Hi
Thank you for using XDA Assist
You can create an account and head over here
Verizon G4 Q&A, Help & Troubleshooting
I'd like to get this phone into a usable, stable state. Right now, it's useless.
Background: The phone is an unlocked US version I purchased directly from HTC. I had been using it on T-Mobile. In Sept. '19 I got an update to Android Pie. Soon after, NFC payments stopped working. I put the phone on the shelf and switched to a OnePlus phone. I did a factory reset on the U11 and want to set it up for my wife, but it wont fully initialize. Here is what happens...
Power on to HTC logo (static)
Replaced by HTC animated logo with start-up sound
Phone displays WELCOME screen, with a "Let's Go" button.
I press Let's Go and the phone goes to the internet setting screen to enable mobile data and sign on to WiFi
I connect to local WiFi
The Terms of Use are displayed. I select NEXT.
The phone displays:
Just a sec..
Checking for Updates...
Checking info....
Then, a Google sign on screen appears, and immediately is replaced by the "Just a Sec..." screen and a notification window that says "Android Setup has stopped."
I've never done anything more advanced with phones than wiping a cache partition, but am willing to try most anything with this phone at this point. I've nothing to lose, but would love to get it back into service.
Any help would be greatly appreciated.
I would try the hole process not connecting to WIFI
Also you might try to do a Hard Reset, just be sure to have enough battery
Here how
A hard reset will wipe all data from the device and set everything back to factory settings. Ensure you have backed up your data before proceeding.
Hard Reset From Startup
Turn the phone off by pressing and holding the “Power” button for 3 seconds, then selecting “Power off“.
Press and hold the “Volume Down” button and press release the “Power” button to turn the U11 on.
When the HTC logo appears, release both buttons.
Press “Volume Down” to select “Factory Reset“, then press the “Power” button to choose it.
The device will then restart and the hard reset will be complete.
Hope it helps
orb3000 said:
I would try the hole process not connecting to WIFI
Also you might try to do a Hard Reset, just be sure to have enough battery
Here how
A hard reset will wipe all data from the device and set everything back to factory settings. Ensure you have backed up your data before proceeding.
Hard Reset From Startup
Turn the phone off by pressing and holding the “Power” button for 3 seconds, then selecting “Power off“.
Press and hold the “Volume Down” button and press release the “Power” button to turn the U11 on.
When the HTC logo appears, release both buttons.
Press “Volume Down” to select “Factory Reset“, then press the “Power” button to choose it.
The device will then restart and the hard reset will be complete.
Hope it helps
Click to expand...
Click to collapse
Excellent! I bypassed WiFi and everything else, and now I'm looking at a proper home screen! Any other tips or suggestions to get the most out of this device? Maybe getting it back to Oreo, when everything worked? I'm now getting the "Unable to start Camera" error that I've heard a lot of users have had.
e_s_jones said:
Excellent! I bypassed WiFi and everything else, and now I'm looking at a proper home screen! Any other tips or suggestions to get the most out of this device? Maybe getting it back to Oreo, when everything worked? I'm now getting the "Unable to start Camera" error that I've heard a lot of users have had.
Click to expand...
Click to collapse
I have an U11+ and all works perfect on Android 9, anyways if you want to downgrade here some info
GUIDE - Downgrade for HTC U11 (from Oreo to Nougat with S-ON) - Solution for various
The purpose of this guide is to restore the phone in emergency cases and not only but also to perform a downgrade without the need to be in S_OFF (the utility of Sunshine, except in special cases such as the change of MID and CID which is...
forum.xda-developers.com
e_s_jones said:
I'd like to get this phone into a usable, stable state. Right now, it's useless.
Background: The phone is an unlocked US version I purchased directly from HTC. I had been using it on T-Mobile. In Sept. '19 I got an update to Android Pie. Soon after, NFC payments stopped working. I put the phone on the shelf and switched to a OnePlus phone. I did a factory reset on the U11 and want to set it up for my wife, but it wont fully initialize. Here is what happens...
Power on to HTC logo (static)
Replaced by HTC animated logo with start-up sound
Phone displays WELCOME screen, with a "Let's Go" button.
I press Let's Go and the phone goes to the internet setting screen to enable mobile data and sign on to WiFi
I connect to local WiFi
The Terms of Use are displayed. I select NEXT.
The phone displays:
Just a sec..
Checking for Updates...
Checking info....
Then, a Google sign on screen appears, and immediately is replaced by the "Just a Sec..." screen and a notification window that says "Android Setup has stopped."
I've never done anything more advanced with phones than wiping a cache partition, but am willing to try most anything with this phone at this point. I've nothing to lose, but would love to get it back into service.
Any help would be greatly appreciated.
Click to expand...
Click to collapse
Hey ESJ...I have the same issue with my HTCU11 here in Australia. I just posted yesterday to this Q&A session (above yours, sorry, didn't see your post) . I eventually got it to go past this point (don't ask me how). I went back and forth between a factory reset to clearing the cache partition and re-starting and finally it just booted up to the basic HTC screen with the factory installed apps. I have everything backed up, but the problem is, now I can't log in to any Google accounts. It crashes at the log in screen with ""Google Play services has stopped". I read elsehwere that there was aproblem with Chrome and "Android System Webview" and that there's an update to fix this problem, but I can't log into my Google accounts (Acounts, GMail, Play Store, etc) to download the update...I'm stymied. I suspect you have a similar issue? Hopefully an Andorid/Google guru will have a step by step solution, otherwise, I'll just get a new phone....and not an HTC!!!
ChrisinPerth said:
Hey ESJ...I have the same issue with my HTCU11 here in Australia. I just posted yesterday to this Q&A session (above yours, sorry, didn't see your post) . I eventually got it to go past this point (don't ask me how). I went back and forth between a factory reset to clearing the cache partition and re-starting and finally it just booted up to the basic HTC screen with the factory installed apps. I have everything backed up, but the problem is, now I can't log in to any Google accounts. It crashes at the log in screen with ""Google Play services has stopped". I read elsehwere that there was aproblem with Chrome and "Android System Webview" and that there's an update to fix this problem, but I can't log into my Google accounts (Acounts, GMail, Play Store, etc) to download the update...I'm stymied. I suspect you have a similar issue? Hopefully an Andorid/Google guru will have a step by step solution, otherwise, I'll just get a new phone....and not an HTC!!!
Click to expand...
Click to collapse
I was an HTC fan for years, but I am done with them. I'm currently studying the process for downgrading to Oreo on this U11 to see if I can get it revived. That may be your best strategy as well. Good luck, Mate!