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Unfortunately, I've encountered a hardware defect on my phone...
...the dreaded power button is getting stuck and becoming virtually unusable. The VZW Tech Support is sending me a CLNR device which should be here on Friday. (Apparently, they got rid of free overnight shipping.)
I'm unrooting tonight so I can play around with the new OTA over the next couple of days.
Is there anything I need to do to the phone other than un-root it so that VZW doesn't know it was rooted, thereby avoiding any future headaches and $299 charges.
Thanks!
Drew
Just to remember to remove your sd card before sending it back. If left in by accident they can tell some of what you have been doing with your phone.
jett2314 said:
Just to remember to remove your sd card before sending it back. If left in by accident they can tell some of what you have been doing with your phone.
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Oh yeah. That for me was a given. lol
I'm removing the SIM, SD card, battery and back battery cover.
If that's it then I should be set. Just trying to cover all of my bases. ya know?
CanesDrew said:
Oh yeah. That for me was a given. lol
I'm removing the SIM, SD card, battery and back battery cover.
If that's it then I should be set. Just trying to cover all of my bases. ya know?
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Just make sure to follow the unroot process in the dev forums so you put your phone back to "stock". You want to make sure its back to "S-ON" but that's about it.
This post is infected with the 3D strain of Gingeritis
capflya said:
Just make sure to follow the unroot process in the dev forums so you put your phone back to "stock". You want to make sure its back to "S-ON" but that's about it.
This post is infected with the 3D strain of Gingeritis
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Thanks but this is not my first time un-rooting my phone. I got that part covered. Installing the official OTA now.
Good Lord it takes forever over 3G. lol
CanesDrew said:
Thanks but this is not my first time un-rooting my phone. I got that part covered. Installing the official OTA now.
Good Lord it takes forever over 3G. lol
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You asked
Hope your new phone is better in regards to the power button issue. Mine seems to be OK... Except I keep finding its randomly shut itself off. If its not one thing its something else I guess lol
This post is infected with the 3D strain of Gingeritis
When your next phone arrives, consider using quickboot to restart/turn off the phone. Might help prevent you from going thru the same ordeal again.
Sent from my ADR6400L using XDA App
Wrong thread LOL.
Sent from my HTC Thunderbolt
capflya said:
You asked
Hope your new phone is better in regards to the power button issue. Mine seems to be OK... Except I keep finding its randomly shut itself off. If its not one thing its something else I guess lol
This post is infected with the 3D strain of Gingeritis
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Actually just got the new phone today and rooted it this evening. Everything works perfectly fine and the power button actually presses down now. lol
The only annoyance is that the speaker seems to crackle if above more than 1/2 volume. Thankfully, I can hear just fine if below that. But if it becomes too bad, I'll have to do another swap.
CanesDrew said:
Actually just got the new phone today and rooted it this evening. Everything works perfectly fine and the power button actually presses down now. lol
The only annoyance is that the speaker seems to crackle if above more than 1/2 volume. Thankfully, I can hear just fine if below that. But if it becomes too bad, I'll have to do another swap.
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I try to avoid sending in for replacements...they always have problems.
Sent from my HTC Thunderbolt using Tapatalk!
Curious as to why you would bother unrooting software when hardware is the issue? Here's why I ask.
I buy all of my companies pcs and cell phones. If I wipe MSCRAP7 off the machine and it has a MB failure and I call the mfg and they send a new one i don't restore back to 7 why would you on the phone?
rcstilgar said:
Curious as to why you would bother unrooting software when hardware is the issue? Here's why I ask.
I buy all of my companies pcs and cell phones. If I wipe MSCRAP7 off the machine and it has a MB failure and I call the mfg and they send a new one i don't restore back to 7 why would you on the phone?
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Because rooting voids your warranty...
rcstilgar said:
Curious as to why you would bother unrooting software when hardware is the issue? Here's why I ask.
I buy all of my companies pcs and cell phones. If I wipe MSCRAP7 off the machine and it has a MB failure and I call the mfg and they send a new one i don't restore back to 7 why would you on the phone?
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Click to collapse
Because if I don't, theres a strong risk I'll have to pay full retail for this replacement even though rooting didn't cause the hardware failure.
I'm guessing you're not rooted...
Sent from my ADR6400L using XDA Premium App
CanesDrew-
Love your signature. Care if I borrow it? I am a nursing student too.
emsrider said:
CanesDrew-
Love your signature. Care if I borrow it? I am a nursing student too.
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Absolutely. Glad to know I'm not the only future male nurse on XDA. Lol
Sent from my ADR6400L using XDA Premium App
Thinking of getting a warranty on my phone, They told me it would cost me 20 dollars, and that I wouldnt be getting a "New" one it would be "Refurbished", I'm alittle outraged by that.. considering I signed on for another 2 years and bought the phone for $265.00.. My power button is sticking and I can't stand it.. is their anything I can do to fix this? The phone works just fine.. Minus the power button..
xamadeix said:
Thinking of getting a warranty on my phone, They told me it would cost me 20 dollars, and that I wouldnt be getting a "New" one it would be "Refurbished", I'm alittle outraged by that.. considering I signed on for another 2 years and bought the phone for $265.00.. My power button is sticking and I can't stand it.. is their anything I can do to fix this? The phone works just fine.. Minus the power button..
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If its the power button, call HTC and get a new back cover. Tell them about the power button problem and they will send you a back cover free. You can get a 1 time replacement part on every part of our phone from them.
Lakeshow423 said:
If its the power button, call HTC and get a new back cover. Tell them about the power button problem and they will send you a back cover free. You can get a 1 time replacement part on every part of our phone from them.
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I will do that, Are you sure that will fix the issue at hand though?
xamadeix said:
I will do that, Are you sure that will fix the issue at hand though?
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It's worth a try. And if it doesn't solve the problem, you will have a spare (if they don't request your cc number/send your old cover back)
¤Roses are red,
Violets are blue,
And you lost the game¤
xamadeix said:
I will do that, Are you sure that will fix the issue at hand though?
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I just opened up my phone to make sure and the power button is part of the back cover. I think it would fix your problem.
Lakeshow423 said:
I just opened up my phone to make sure and the power button is part of the back cover. I think it would fix your problem.
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Alright cool, cause from what i see it's attached to the backpanel, maybe some junk got in there, I've tried locking the phone without the panel and it works fine, so it must be the backpanel
htc will send us a part of the phone if its defected? will it be free? cuz i barely got my phone for a week or so and the volume and power buttons are a little sticky and they are movealbe around. should i call and get a free backcover?
g1user101 said:
htc will send us a part of the phone if its defected? will it be free? cuz i barely got my phone for a week or so and the volume and power buttons are a little sticky and they are movealbe around. should i call and get a free backcover?
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Yup they will. I got a extra backover in my drawer from them.
ha sorry to ask this, but what is htc's number? and when i call them, what do i say?
g1user101 said:
ha sorry to ask this, but what is htc's number? and when i call them, what do i say?
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425-679-5318 They are in Washington. Tell them about the volume rocker getting stuck and/or falling off. Tell them you want a new back to fix the problem.
yeah they will send it got mine never use it just brand new in the pack
stupid lady told me that i had to send mine in first then they will send a new one to me. i cant do that. or provide a credit card with a dollar and i dotn have a card. they wont send it to me for free!
g1user101 said:
stupid lady told me that i had to send mine in first then they will send a new one to me. i cant do that. or provide a credit card with a dollar and i dotn have a card. they wont send it to me for free!
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Try calling again you might get a different person. Tell them you can't be without your phone, you use it for buisness. If they still insist on you sending your cover first just keep arguing but don't be a **** lol.
Lakeshow423 said:
Try calling again you might get a different person. Tell them you can't be without your phone, you use it for buisness. If they still insist on you sending your cover first just keep arguing but don't be a **** lol.
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i got to that part. she agreed with sending me the backcover first. but i had to provide a $1 on credit or debit. which i dont have one. i thought they would just send it for free without me giving them anything? and the number u posted in washington is closed. ha. their open mon.-friday only.
g1user101 said:
i got to that part. she agreed with sending me the backcover first. but i had to provide a $1 on credit or debit. which i dont have one. i thought they would just send it for free without me giving them anything? and the number u posted in washington is closed. ha. their open mon.-friday only.
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That was before someone reported it to HTC as fraud. A bunch of users got one for no reason and someone decided to just tell HTC about it.
aNYthing24 said:
That was before someone reported it to HTC as fraud. A bunch of users got one for no reason and someone decided to just tell HTC about it.
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so i cant get another replacement for free anymore? damn. it costs like 30 on ebay! and im only 16 so. haha
g1user101 said:
so i cant get another replacement for free anymore? damn. it costs like 30 on ebay! and im only 16 so. haha
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Yeah not anymore. It sucks for people with an actual issue.
aNYthing24 said:
Yeah not anymore. It sucks for people with an actual issue.
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f**k!! lol. i actually need it ha. i guess ill try to keep calling to get it for free. or find someone with a credit card and do the 1 dollar thing
g1user101 said:
f**k!! lol. i actually need it ha. i guess ill try to keep calling to get it for free. or find someone with a credit card and do the 1 dollar thing
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How about your parents, or get a pre paid credit card and use that.
yep, after everyone found out you could get a free replacement people were calling HTC to get one even though they didn't need it. Now HTC requires you to put a CC on hold & send in your old one.
I just totaled my car about an hour ago and my skyrocket took off like a rocket into a creek so it is no more.....not sure if I'd get another one now im thinking note or wait for S3 thoughts ?
Get your car fixed first!
I'd stick with SR, note and S3 are too big for my liking.
GeezyF.Ladies said:
I just totaled my car about an hour ago and my skyrocket took off like a rocket into a creek so it is no more.....not sure if I'd get another one now im thinking note or wait for S3 thoughts ?
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You OK bro
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
Dang hope you're alright.
S3 isnt really bigger, just longer and a little thinner but hey its a "new" phone and the community is huge on the other side as well so either one is good. Of course the S3 is newer and will have more features so with that aside its all about preference from that point as both phones are good.
GeezyF.Ladies said:
I just totaled my car about an hour ago and my skyrocket took off like a rocket into a creek so it is no more.....not sure if I'd get another one now im thinking note or wait for S3 thoughts ?
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Man, forget the phone. I hope you're okay, and I'm sorry about the car.
Sent from my SAMSUNG-SGH-I727 using xda premium
First, go to a doctor if there is any nagging pain/issues after the accident
I'm assuming you are ok since you are posting on XDA but better to be on the safe side.
Second if the accident is not your fault (Or if you have comprehensive insurance) put pressure on the insurance company for the value of you car AND it's belongings including your $600+ phone
If the accident is your fault, or your insurance is minimum coverage, check kijiji or craigslist for a used one at a good price. There is always a (wannabe) isheep who cant handle the power of a droid.
thanks guys for all the kind words I'm fine just split my shin open on the steering wheel but I've had way worst injuries than that....my brother has never been in a car crash and the air bag did a number on his hand but we are both fine......but my baby there is no fixing her she is done! I feel so ''out of reach'' without my phone and it hasnt even been 2 hours.
GeezyF.Ladies said:
thanks guys for all the kind words I'm fine just split my shin open on the steering wheel but I've had way worst injuries than that....my brother has never been in a car crash and the air bag did a number on his hand but we are both fine......but my baby there is no fixing her she is done! I feel so ''out of reach'' without my phone and it hasnt even been 2 hours.
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Glad you're ok, phone are replaceable.
GeezyF.Ladies said:
I'm fine just split my shin open on the steering wheel
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Whoa. How does that happen? sure you didnt mean "chin"? And as stated, insurance WILL cover cost of personals
nope my Shin lol I know I thought the same thing but it happened
Glad to hear you are ok. That's the important part.
As far as phones go, the note is borderline garbage. Had one and it was just a bigger slower SR that came with a pen. S3 is you need the latest release, but honestly I'm going with a Google phone next time. AOSP and timely updates are more important than new add on software to me. I always end up flashing AOSP anyway so why not just go straight there.
Just my couple of pennies worth.
Again glad you're ok tho.
Whoops wrong thread
GeezyF.Ladies said:
nope my Shin lol I know I thought the same thing but it happened
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ha. Dude, I would never laugh about something serious, but I just knew you had misspelled. chin shin shin chin. Im still tryin to figure it out BTW.
thanks uncle if you say its trash i believe ya
bacon your a nut lol
and Ends man I dont understand alot of things about the crash!
GeezyF.Ladies said:
thanks uncle if you say its trash i believe ya
bacon your a nut lol
and Ends man I dont understand alot of things about the crash!
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Thought it was general. derp. Glad you're okay though. Oh and get a S3.
Im glad your ok. I had the note, I liked the pen part of it, but it is just ridiculously big. It hurt my hands after a while of holding it, it just looks silly when your talking on it, and it just felt awkward in my pocket. I exchanged it for the skyrocket and couldn't be happier.
Glad to hear you are alright man. I've had my fair share of crashes...mostly racing in the wrong place.
Get the sgs3 since the skyrocket was a loss. It's the logical decision at this point. It will be a nice little upgrade from the skyrocket but will still be familiar territory for you. Best of luck.
Glad you're ok dude
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
Uncle Irish said:
Glad to hear you are ok. That's the important part.
As far as phones go, the note is borderline garbage. Had one and it was just a bigger slower SR that came with a pen. S3 is you need the latest release, but honestly I'm going with a Google phone next time. AOSP and timely updates are more important than new add on software to me. I always end up flashing AOSP anyway so why not just go straight there.
Just my couple of pennies worth.
Again glad you're ok tho.
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Agreed; if I were in your shoes I'd get the insurance replacement for $100 (or whatever it is now) and continue to wait for the next Nexus phone. That's what I've been planning to do anyway; no more phones on contract for me.
Seriously bro, the good news here is that you and your brother are largely unscathed. Car accidents can be pretty serious; I remember when I got rear-ended in my Dakota and the entire bed had to be replaced. The cab was largely okay, but I hurt for a day or two afterward. Can't imagine being in a wreck like yours.
get a 4S
If so, do you have any idea how much it will cost? The phone was rooted so I'm fairly certain it's not covered by any warranty.
before you do anything of that nature, what is going on, please explain what happened in as much detail as possible, screenshots would be very helpful. i have"bricked" my infuse countless times, and i've still got it running and working great right now, never had to pay for anyone to fix it or anything, as far as i can tell the infuse is pretty much unbrickable.. so if you would like i would like to try and help you out so you may not have to pay to fix something that may not be broke
deathblade said:
before you do anything of that nature, what is going on, please explain what happened in as much detail as possible, screenshots would be very helpful. i have"bricked" my infuse countless times, and i've still got it running and working great right now, never had to pay for anyone to fix it or anything, as far as i can tell the infuse is pretty much unbrickable.. so if you would like i would like to try and help you out so you may not have to pay to fix something that may not be broke
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Click to collapse
Just wanted to update everyone here. I was very honest and upfront with the woman I started my trouble ticket with and told her right from the start that I had rooted my phone and caused my own problems. Well I got an email today from Samsung stating that my phone had been re-flashed and was being shipped back to me today by UPS. All I paid for this service was $2.46 for a box and shipping materials at my local UPS outlet. There was no charge for re-flash or shipping! I will always buy Samsung!!!!! :good:
Now to decide what to do since I now have two working Samsung phones on Straight Talk. LOL! Should I reactivate the infuse with it's currently inactive Straight Talk sim card or just use it for my Google Voice phone number and keep my new phone for network calls...
thats great, really surprised samsung didnt make you pay...
I'm surprised also... quite a deal.
How long from when you sent it out until when you got it back? (just curious).
electricpete1 said:
I'm surprised also... quite a deal.
How long from when you sent it out until when you got it back? (just curious).
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I haven't actually gotten it back yet. I shipped it out on Monday, They got it on Wednesday and Thursday I got the email saying it was shipped back in my direction. I expect it by Saturday at this rate! Also, I called Straight Talk and apparently I can reactivate my Straight Talk SIM card in it with no extra charge since activated a replacement phone before sending it off and I pay for the unlimited plan. All I'll need is a new number for it since the replacement phone has my existing number and I'll have two working Samsung phones for the price of one phone plan. (I still think the Straight Talk representative was full of caca in that regards. LOL! I'll believe it when I see it!) :silly: Life can NOT be that good or I've just entered the Twilight Zone!
Congratulations man.
Btw it's almost impossible to hard brick lol.
I saw your picture of it and it wasn't hard bricked. Either way it's good their fixing it. Consider yourself very lucky. They usually won't fix that.
You take responsibility when you flash.
Sent from my SGH-I997 using Tapatalk 2
deathblade said:
thats great, really surprised samsung didnt make you pay...
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Honesty pays?!?
eZdubzitmk4 said:
Congratulations man.
Btw it's almost impossible to hard brick lol.
I saw your picture of it and it wasn't hard bricked. Either way it's good their fixing it. Consider yourself very lucky. They usually won't fix that.
You take responsibility when you flash.
Sent from my SGH-I997 using Tapatalk 2
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Yeah well I wasn't able to figure it out and I felt safer sending it to someone who knew what they were doing. My grasp of tech these days is somewhat impaired by meds that keep me from thinking as clearly as I used to. :silly:
SteveCampsOut said:
Yeah well I wasn't able to figure it out and I felt safer sending it to someone who knew what they were doing. My grasp of tech these days is somewhat impaired by meds that keep me from thinking as clearly as I used to. :silly:
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Well in that case I would suggest you stick with the stock ROM from now on. If you are not willing to try to bring it back from an Oh Sh1t! you don't need to be playing with custom ROM's or other mods.
elbscorp said:
Well in that case I would suggest you stick with the stock ROM from now on. If you are not willing to try to bring it back from an Oh Sh1t! you don't need to be playing with custom ROM's or other mods.
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Never said I wasn't willing to try! I said I didn't feel up to the challenge. There's a big difference there. I don't however have any plans to re-root it for now. Maybe if, or when my brain isn't so scrambled by my current medical situation..... Sometimes, the smartest thing a person can do is recognize their own limitations.
SteveCampsOut said:
Never said I wasn't willing to try! I said I didn't feel up to the challenge. There's a big difference there. I don't however have any plans to re-root it for now. Maybe if, or when my brain isn't so scrambled by my current medical situation..... Sometimes, the smartest thing a person can do is recognize their own limitations.
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Very true words
Thanks to op. As a result of this thread, we all learned another option for recovering from inevitable (if you flash) soft brick. It's probably not the first option for most, but it certainly may be helpful to know there's a backup plan if you just can't get your computer to cooperate with heimdal/odin
Sent from my SAMSUNG-SGH-I997 using Tapatalk 2
electricpete1 said:
Thanks to op. As a result of this thread, we all learned another option for recovering from inevitable (if you flash) soft brick. It's probably not the first option for most, but it certainly may be helpful to know there's a backup plan if you just can't get your computer to cooperate with heimdal/odin
Sent from my SAMSUNG-SGH-I997 using Tapatalk 2
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Glad I could help! :silly: And really upfront honesty when talking to the person who's creating your trouble ticket with humility and self effacing deprecation is recommended! I was a twat for breaking my warranty and I admitted it and they fixed it. Even if I had had to pay a little for the repairs, it would have been worth it! I have my better camera (With an actual Flash) and GPS device back now! FYI - In case anyone is wondering about the Straight Talk Samsung Galaxy Centura camera, it is only 3 Mega Pixels and has no flash!
elbscorp said:
Well in that case I would suggest you stick with the stock ROM from now on. If you are not willing to try to bring it back from an Oh Sh1t! you don't need to be playing with custom ROM's or other mods.
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I would like to apologize for that response. There are many more people on here more deserving of that type pop off if one must have them.
If you were having a good day I would highly recommend Zen's [GBRUCLB3] []>>>>> r.e.v.e.n.a.n.t <<<<< First Edition - 2013.04.30OM][
The only thing required to flash it would be to flash one of Zen's rooted kernel with cwm red recovery using either Odin or One of Qkster's Heimdall one clicks http://forum.xda-developers.com/showpost.php?p=23118162&postcount=3
hey guys, i have a big problem and was wondering if anybody can help...
i have a n8013 that i bought from best buy and have their insurance, now what happened was that it accidently got dropped and now its able to turn but it freezes. it has custom binary count at 3 and i know i can remove it using mobile odin but since it freezes i cant even install mobile odin, therefore not being able to remove it that way. is there another way i can remove it? i can get into download mode, recovery and even boot but freezes
anybody know of another way? or do you guys think they wont check that?
wow, sounds like a difficult thing to do.
Well there is this triangle away app which i guess u cant use since the tablet freezes.
Why u dont try to flash a new custom rom there? maybe that helps it to boot compleatly.
or wipe data etc from cwm?
try them.
i dont think they work but give it a try. I dont think that there is any other way to reset the binary :/
Since you already dropped it make sure it's broke all the way. Not sure what best buys insurance policy is like but break it completely then the binary count won't be an issue.
Nefariouss said:
Since you already dropped it make sure it's broke all the way. Not sure what best buys insurance policy is like but break it completely then the binary count won't be an issue.
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Yea, finish the job. They probably would not check. but I would still finish the job.
Nefariouss said:
Since you already dropped it make sure it's broke all the way. Not sure what best buys insurance policy is like but break it completely then the binary count won't be an issue.
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shaun298 said:
Yea, finish the job. They probably would not check. but I would still finish the job.
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After reading those comments, I've got visions of a war film in my head now, something like a bloke ready to do himself over, with a pistol shot to the head, after having an arm and both legs blown of haha
Sent from my GT-N8000 using Tapatalk HD