Turning on my phone today and it was stuck on the HTC logo. After 20 mins, I pulled the battery (all I could do) now when I try and start it, it just vibrates 5-8 times and refuses to start.
Is there anyway to sort this, or should I return? The phone is only 6 weeks old, so I can get my money back on it.
If you haven't modified the phone (S-Off, root etc) then I would just take it back to the shop and ask for a replacement. After only 6 weeks they should still take responsibility for it and not make you go via the network provider for a replacement.
Yep, as long as you haven't voided the warranty (root etc)
They'll be more than happy to replace it.
Good luck with that.
The quality of these phones is really quite bad. Mine was also one with a gap at the top of the screen..
That, as well as the emmc problem means I wont be buying another Desire S, or HTC phone.
even if u voided the warranty,the emmc cip is broken and they canot know anything you done on it...
think in a positive way..when you bricked your phone accidentally,with working recovery,but you cannot do anything,you can jsut try your best to fry the emmc chips by keep on pulling battery,so that it'll be covered under warranty
tcchuin said:
even if u voided the warranty,the emmc cip is broken and they canot know anything you done on it...
think in a positive way..when you bricked your phone accidentally,with working recovery,but you cannot do anything,you can jsut try your best to fry the emmc chips by keep on pulling battery,so that it'll be covered under warranty
Click to expand...
Click to collapse
Great, never knew that
Thought it would be the end if that happened
Sent from my HTC Desire S using xda premium
Related
Hello,
My Desire S froze when updating Skype 2 weeks ago.
Removed battery. Phone stuck on HTC logo.
Went to bootloader for hard reset. When hard rest chosen phone freezes.
Went to recovery, phone starts recovery. Black screen, green icon. Then goes dark. Starts to vibrate 6-7 times. Then remains off. Battery out, battery in. Back to HTC logo again.
Laptop recognized phone when plugged in with fastboot mode. Under device manager (win 7) "HTC phone".
I bought the phone in Thailand, but am now in Philippines where there is no HTC repair center.
I managed to find RUU_Saga_HTC_Thailand_1.35.1113.2_Radio_20.28d.30.0805U_3805.04.02.01_M_release_183327_signed
Which matches my phone. However when trying to install the rom, the above app freezes on "restarting bootloader". I've left it there for over an hour.
I've tried ADB, but it's not picking up the phone.
I'm guessing either of the above can't load, as the phone is S-on.
But I cannot go S-off as I can't get the phone to boot, or any of the above software to find the phone. Again, windows is picking up that there's a HTC phone plugged in.
I've tried everything I know, and am at my wits end into thinking the phone is finished.
Can anyone help with something I may have overlooked, or have a suggestion to bring this back to life?
Thanks
It's most probably a hardware problem. There's a high chance that your phone's emmc chip is fried when u remove the battery. it's common in htc due to the phone design. My phone encountered same thing 2 weeks ago. sent for repair and they change the mainboard. I was lucky they ignored that my phone was S-on(warranty voided)
I was thinking hardware last week after everything was failing. But as it was still booting to fastloader, and being picked up via usb was holding out hope it might just be the s-on preventing me from putting on a new rom. And not a mainboard gone.
Flying back to Thailand for the warranty would cost the same as buying a new phone ...
If taking a battery out when a phone is frozen fries a mainboard on HTC ... I doubt I will buy one again.
Looking at Galaxy 2. But also having doubts due to wifi reports and overheating screen. Can't afford another dud smartphone.
If anyone's got anything else to get this thing up to see if the mainboard is indeed dead, or it's something else, do make a suggestion please!
I have same problem like this before and it's really pain in the a#$. Also, there is one HTC service center here in the Philippines, check it out on HTC site.
Sent from my HTC Desire S using XDA App
Thanks MarlX
Yes, I've been in touch with HTC repair center in Manila via phone and email. I've been waiting for reply for over one week now!
I'm not in Manila, which would mean using fedex to send it up to them. Then bank transfer to pay for repair and shipping back.
If it is the Motherboard that's gone, all the above will probably cost more than a new phone
But I won't know until HTC Manila actually bother to reply!?!
so what was the Problem is it becoz of Skype?
no,this problem happens if you pull the battery out when installing apps
the emmc chip is probably dead,if so you need to send it for warranty or replace the emmc chip yourself
Well unfortunately, when updating the skype app, the phone froze. As in no buttons working, phone getting hot etc.
What else is there to do but take the battery out?
Either way, to have a "premium" phone like the HTC Desire S, burn out a chip, or indeed have a popular app causing it to brick etc is simply not good enough.
More over the support center refusing to reply back.
It simply means they've lost another customer.
The phone, when working, was wonderful. Looking at the Galaxy S 2 today, by all accounts a "better" phone, and it was sad. As, for me, the HTC Desire S was much more preferable.
Except of course for it's 6 week lifespan ... bad customer care etc
Just to bad that you did not bought it here. My phone died two months ago (used it only for a month), sent it to the store and they've sent it to service center (in Manila). Had to wait for a month for them to fix it. Motherboard issues I think. Good thing I still have warranty.
Sent from my HTC Desire S using XDA App
DDesires said:
Well unfortunately, when updating the skype app, the phone froze. As in no buttons working, phone getting hot etc.
What else is there to do but take the battery out?
Either way, to have a "premium" phone like the HTC Desire S, burn out a chip, or indeed have a popular app causing it to brick etc is simply not good enough.
More over the support center refusing to reply back.
It simply means they've lost another customer.
The phone, when working, was wonderful. Looking at the Galaxy S 2 today, by all accounts a "better" phone, and it was sad. As, for me, the HTC Desire S was much more preferable.
Except of course for it's 6 week lifespan ... bad customer care etc
Click to expand...
Click to collapse
yeah,this is really bad
but mine has been working for 3months without any problem,& the customer support here is good
if you dont mind voiding the warranty you can buy a eMMC & replace it yourself
if you do so you wont get this problem again
refer this thread for more info
There is software "hard" reset option. Instead of pulling the battery out, press all hardware buttons together (vol up, vol down, power button) and phone will reboot. I said this many times before in many topics: never pull out your battery when the phone is on. I learned it the hard way.
Sent from my HTC Desire S using Tapatalk
kartkk said:
if you dont mind voiding the warranty you can buy a eMMC & replace it yourself
if you do so you wont get this problem again
refer this thread for more info
Click to expand...
Click to collapse
Thanks kartkk. I wouldn't know where to begin with the physical replacement of the eMMC chip. Not even sure I can buy one around here.
I might call HTC Thailand and ask if I can send it to them via DHL or the like.
Numline1 said:
There is software "hard" reset option. Instead of pulling the battery out, press all hardware buttons together (vol up, vol down, power button) and phone will reboot. I said this many times before in many topics: never pull out your battery when the phone is on. I learned it the hard way.
Sent from my HTC Desire S using Tapatalk
Click to expand...
Click to collapse
maybe you should ask HTC to write that in big red writing on the back of their batteries as they start to reach burn your finger stage when the phone freezes.
Or maybe copy Nokia's hardware which is near on indestructible.
Quite simply, I am not a phone tech person. I'm a simple end user.
I've not had a problem taking a battery out of other phones.
Again, if taking a battery out of a phone kills it when it freezes, then quite simply the phone is not good enough. Or, if it is likely to. Then, again, in big writing for simple folk like me, big red writing on the battery saying
"don't take this out, even if it starts to feel like it's going to melt"
BTW if anyone can point me to a step-by-step on how to determine if the eMMC chip is fried or not, I would appreciate it.
I read the above link. But don't know how to get to that stage!
Apologies I see he was connecting via adb-shell. I've tried connecting via adb and it's not seeing the phone....
Which I think is half the problem.
DDesires said:
maybe you should ask HTC to write that in big red writing on the back of their batteries as they start to reach burn your finger stage when the phone freezes.
Or maybe copy Nokia's hardware which is near on indestructible.
Quite simply, I am not a phone tech person. I'm a simple end user.
I've not had a problem taking a battery out of other phones.
Again, if taking a battery out of a phone kills it when it freezes, then quite simply the phone is not good enough. Or, if it is likely to. Then, again, in big writing for simple folk like me, big red writing on the battery saying
"don't take this out, even if it starts to feel like it's going to melt"
Click to expand...
Click to collapse
try searching on ebay for sandisk mmc (or any other brand just dont get the same one used on the DS)
its always dangerous to pull the power from any device which works like a pc even in a pc pulling the power out while the device is on can harm the hardware &/or software i know many people who damaged their pc from pulling the plug while its on
Best to my knowledge it was an emmc chip that was recommended to be replaced. Not an MMC.
While removing "power" abruptly from any electronic device is not recommend, one is sometimes left with no choice. Complete device freeze, no buttons working etc.
There is also a destine difference between a PC and a mobile phone. Though, it must be said from my point of view: today's Android phones, are very reminiscent of old windows 95/98 OS's in terms of stability and hardware issues.
Hi guys!
I'm Running Leedroid 2.3.0 on my sensation since 2.3.0 was released.
I'm CWM v4.0.1.4 (charging fixed! blue text) on it.
The Phone ran perfect until yesterday. I didn't overclock and didn't do any other special tweaks, i used it as it was.
Yesterday i used google maps navigation for about 5 - 10 minutes. after that the phone was really hot. I stopped navigation and killed google maps with the stock task manager.
I put the phone into my pocket, about 20min later i noticed the phone turned off. it was still a little bit warm.
Now the phone doesn't turn on anymore. when i plug in the charger, nothing happens. not even the orange led turns on. absolutely nothing.
i've tried all combinations off pulling the battery, left it out for som time and plug it in again. try to charge....
No chance - the phone seems to be dead.
I've got no idea if it is a hardware or a software problem. how can i find out?
What can i do?
I think my warranty is void by rooting and flashing the custom rom.
You should check first if the Battery or the phone is the problem. Try getting another battery that u can try out. If it is not working, then probably your phone is dead. However, I would replace it with warranty. Since it's dead they can not turn it on and check if u modded it. Maybe they can detected that if they would take out the mainboard and connect it to some JTAG device, but I'm 99.9% sure they will not do this. Imagine the costs of doing this with every phone they get for replacement... It's not easy to detect if the Software on the phone was manipulated once the phone is dead due to a hardware defect.
What you can also try ist connect it to usb port on PC and try turning on. Does the PC detect anything?
PC doesn't detect anything.
I tried another battery today, same problem.
Do you think it is a hardware problem?
It may have gotten so hot it damaged some of the hardware. Like he said up there ^ take it to Tmobile and ask them to replace it. These things are notorious for overheating anyways so your story will be believable.
Sent from my Sensation using xda premium
Vineares said:
It may have gotten so hot it damaged some of the hardware. Like he said up there ^ take it to Tmobile and ask them to replace it. These things are notorious for overheating anyways so your story will be believable.
Sent from my Sensation using xda premium
Click to expand...
Click to collapse
agreed. warranty, warranty, warranty
i think it is best for you to bring back to the tmobile store to get it check or get a new replacement. dont answer too much questions if they ask because they might try to look for away to void your warranty or refuse for service.
I'll bring it to t-mobile tomorrow.
I got a new one.
T-Mobile replaced it.
glad they did!
nonione said:
glad they did!
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Click to collapse
thats a good news
Hi guys, just a general heads up. I had a fried emmc ds frozen on splash screen, with s-on, root, custom rom. Sent back to regenersis cambs, 48 hr turnaround, full repair so dont fret about a return ok. Just never pull battery when frozen, use vol/power keys.
Cheers
Good for you
HTC definitely knows about this, they "fixed" it in the Radar and Rhyme (their naming sucks) by making the battery non-removable, so they are probably compensating for our losses by overlooking the root. Then again, you might just have gotten lucky
That should be s-off actually! Yes im happy with the result, loving sense 3.5! Its their sub standard components so i deserve a warranty repair lol
i put my htc one x to charge and it didnt want to so i checked the charger and it turned off then it got scorching hot and started to vibrate on its own I opened it too see if i could remove battery but battery is difficult to remove so it finally stup vibrating but I am to scared to try to turn it on I left it by the fan so it would cool down. I have no warranty I bought it on the street it was working excellently I have the box and everything. What should I do?
Edit: My cellphone is dead doesnt charge or turn on. Computer doesnt recognize it I just lost $400.00. What should I do I am not the original owner so I cant go to at&t What are my options?
Uh...your first mistake was "opening" the phone. Our phones are not meant to be cracked open...
Maybe something shorted out and caused your battery to overheat like crazy
In my opinion, it sounds like you're out of luck, but wait until other people respond to see what they say.
this phone is relatively easy to open and there are no seal except on the inside screws
I am desperate dont know what to do i have a 400 dollar paper wieght
Device has a 1 year warranty. Are you on at&T? If so call them. They will replace it. If not call htc.
I bought it on craiglist used like for a 2 weeks used and i dont have reciept what should I do Help me i know there are other people whod have had this problem before. i think htc will ask me for receipt
Nobody cares where you bought it. The warranty covers the device. I'll say it again. If you are on at&t call them. They handle warranty claims for you period.
i use this phone on simple mobile prepaid i never have had at&t
In that case call htc. You still have a warranty.
I read the instruction in the box and it says the warranty is for first owner only
Kevin36 said:
I read the instruction in the box and it says the warranty is for first owner only
Click to expand...
Click to collapse
You can still try. A 10 minute phone call is worth not losing $400, right? Don't mention that you're not the first owner unless they actually ask.
will try
post any update from phone call
called htc and told them about the heating problem and that cellphone wont charge or turn on they told it was in warranty and that I just had to send it to them
Kevin36 said:
called htc and told them about the heating problem and that cellphone wont charge or turn on they told it was in warranty and that I just had to send it to them
Click to expand...
Click to collapse
Ta-da!
You got away with one.
Lesson learned: Buying things off the backs of trucks is risky.
Next lesson: Punctuation. ;-)
Sell it on craiglist to cover your loss
Sent from my HTC One X using xda premium
The power button decided it doesn't want to work anymore. Since its been rooted, and I don't trust the shops in town, it's going back to HTC for repairs. They told me it will get wiped during the service (and I will do a factory reset before it leaves), what are the chances of it coming back locked with the factory ROM installed?
Any other things, besides the S3, I should watch for when it comes back? I'm not worried about losing LeeDroid, it's all backed up, and can be restored as soon as it comes home.
Well the power button is a part of the removable SIM cover so unless it's the button in turn being pressed by that that's causing your problem then it's a very easy repair... All bets are of as to whether they'll also RUU your phone for you.
frdd said:
Well the power button is a part of the removable SIM cover so unless it's the button in turn being pressed by that that's causing your problem then it's a very easy repair... All bets are of as to whether they'll also RUU your phone for you.
Click to expand...
Click to collapse
The switch itself is on the phone. Only the physically pressable part is on the SIM cover.
I don't think you will get a s3 version back given the fact that you sent out s4 version and this repair should not be so difficult that they have to give you a replacement.
But, they will very likely factory reset your phone and put everything back to "out of box status". So you will have stock Rom, locked bootloader. I learned this from other threads where people saying it is part of HTC's repair process to flash everything to factory state no matter it's hardware or software repair.
Sent from my HTC One S using xda app-developers app
Got the quote back on the repair today.
In order to properly repair your device, the following action(s) will need to be taken which will require payment due to the out of warranty diagnosis:
• Replace Device Main Board
Click to expand...
Click to collapse
So, when it comes back, it will probably be locked and untampered. It's bad that the guys at T-mobile were telling me to lose it, but I wanted to take the high road and do it right. A main board is $240, btw.
ExDelayed said:
Got the quote back on the repair today.
So, when it comes back, it will probably be locked and untampered. It's bad that the guys at T-mobile were telling me to lose it, but I wanted to take the high road and do it right. A main board is $240, btw.
Click to expand...
Click to collapse
So not worth it...It will be $240 + tax.
You can buy a new one locally for ~$350...Probably could sell the other sucker to some idiot desperate for a deal for $200 as well...
Did they give you any reason why exchanging the mobo is out of warranty? You should ask so if not.
I mean, you sent it in because of a defective power-on button...
They'll just say the reason why is because the HBOOT displays "unlocked".
Honestly if you want to get warranty coverage on an unlocked phone in Europe your best bet is to brick it to QHUSB_DLOAD mode and then send it in.
Hunt3r.j2 said:
They'll just say the reason why is because the HBOOT displays "unlocked".
Click to expand...
Click to collapse
That was exactly the reason I got. Oh well, it's on it's way back, I can finally put the Nokia 7510 I have been using out of its misery (and mine), and have my One back. There is at least a thread now, in case someone else runs into this problem, they will know what to expect.
I took my tmobile one s back with me to taiwan and got the screen fixed there (HTC has repair/service centers there, it's kinda like an apple store without the products, all they do is help you with your phone)
Anyways, they called me and said, literally, "the mainboad is unstable and needs to be changed" (i sent it in for a cracked lcd) I declined and said just fix the screen....they ended up sending me a brand new/refurb device..