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Desire S is turning off

Hey there, ive got a problem with my Desire S.
I bought the phone about 4 weeks ago and the first two weeks everything worked fine. But since the last two weeks, the phone is turning off itself randomly. I am sure, that its not a software problem, because I flashed the standart RUU Rom before but it turned off again. Also i checked the battery contacts and the SIM contacts, both are okay.
Maybe some other hardware contacts arent fitting?
Excuse my bad english, I am from Germany^^
Greets.

Same problem
I have the same problem.
And it's definitely not a software problem...
And I've realized, that when I press the battery cover on the right and left sides, it turns off. And mostly it also turns off when I have my Desire S in my pocket.

Yeah mine too, sometimes I pull my phone out of my pocket and I see it's off. I think that's not a software issue, changed several ROMs but always the same problem. Fortunately it happens seldom.

I remember that someone else experienced this and fixed it by putting a piece of folded paper behind the battery to guarantee it's connection didn't fail
Swyped from my Desire S using XDA Premium

this is a known issue !
see my post: http://forum.xda-developers.com/showpost.php?p=17565815&postcount=40
and read the thread:
http://forum.xda-developers.com/showthread.php?t=1248507
Floow1337 said:
Hey there, ive got a problem with my Desire S.
I bought the phone about 4 weeks ago and the first two weeks everything worked fine. But since the last two weeks, the phone is turning off itself randomly. I am sure, that its not a software problem, because I flashed the standart RUU Rom before but it turned off again. Also i checked the battery contacts and the SIM contacts, both are okay.
Maybe some other hardware contacts arent fitting?
Excuse my bad english, I am from Germany^^
Greets.
Click to expand...
Click to collapse

Try putting your phone on one palm (face up) and then tap it with the other, just like if you were claping (with reasonable force) Does it turn off? If it does, a had a same problem, and its definitely problem with battery contacts.
Put some isolating/electrical tape around bottom part of battery (just one layer, all around), and about 1cm above. Just make sure that tape is thin enough, so the battery can still fit in. This should also solve creaking battery cover
Good luck

Hey, i tried everything, you said, but nothing fixed the problem. I think, the battery contacts are ok, becuase i fixed them with a little piece of paper before.
Also, i tried this trick with the clapping in your hand, but then the device is still on.
I read a thread about a similar problem, there was a broken battery the problem, which got under a high temperature or has voltage problems.
I contacted HTC and they say, that i should try another battery in my device, which the gonna send me soon.
Greets.

Fixed
Vrhovni Bog said:
Try putting your phone on one palm (face up) and then tap it with the other, just like if you were claping (with reasonable force) Does it turn off? If it does, a had a same problem, and its definitely problem with battery contacts.
Put some isolating/electrical tape around bottom part of battery (just one layer, all around), and about 1cm above. Just make sure that tape is thin enough, so the battery can still fit in. This should also solve creaking battery cover
Good luck
Click to expand...
Click to collapse
LOOOOL , Well Done, (Exactly) got fixed , TNX ( Big Hug):highfive:

azithro said:
LOOOOL , Well Done, (Exactly) got fixed , TNX ( Big Hug):highfive:
Click to expand...
Click to collapse
try to insert about 4 layers paper above batter and conpartment:cyclops:

jbosuper said:
try to insert about 4 layers paper above batter and conpartment:cyclops:
Click to expand...
Click to collapse
I do confirm! It works

Desire S in pocket shout down Fixation
OK i did a sketch of Desire S with google sketch book, For who can not fix the shutdown problem.
1th we need 2 piece of paper NO#1 and NO#2.
NO#1 will locate between battery and that back cover.
NO#2 will locate between the batteries bottom and top of that plastic lock (it makes more force to push the battery forward to the pins)
Details:
The papers must be 1 mm (or lilbit less) in thickness.
For what i used
NO#1= 3.5 x 5 cm
NO#2= 0.5 x 3.5 cm
GL HF

same problem and the solution
Hi
I had my wife phone with the same problem.
It is running with the venom rom and the rom is dream, but the problem which
is described earlier, kept coming .
After reading about the battery solution here, I think the problem solved.
I will check for the next few days
I want to thank you all for finding the solution
Thank you
Avi

azithro said:
OK i did a sketch of Desire S with google sketch book, For who can not fix the shutdown problem.
1th we need 2 piece of paper NO#1 and NO#2.
NO#1 will locate between battery and that back cover.
NO#2 will locate between the batteries bottom and top of that plastic lock (it makes more force to push the battery forward to the pins)
Details:
The papers must be 1 mm (or lilbit less) in thickness.
For what i used
NO#1= 3.5 x 5 cm
NO#2= 0.5 x 3.5 cm
GL HF
Click to expand...
Click to collapse
Sent from my HTC Desire S using XDA Premium 4 mobile app

azithro said:
Sent from my HTC Desire S using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I do confirm it works!

Wifi not turning on

My sensation's just fell from my hand on floor from around 2 feet of height n now my wifi is not turning on as well as bluetooth when ever i try to turn it on it says turning on n after some time it says error any suggestions

Oh come on 125 views n 0 replies :/

Azroid said:
My sensation's just fell from my hand on floor from around 2 feet of height n now my wifi is not turning on as well as bluetooth when ever i try to turn it on it says turning on n after some time it says error any suggestions
Click to expand...
Click to collapse
Take the back off and look at the copper contacts. Are they still intact and none are broken off? If all looks stable, try flashing a rom. If that doesn't work, back up and do a factory reset and reflash a rom. GL

kpjimmy said:
Take the back off and look at the copper contacts. Are they still intact and none are broken off? If all looks stable, try flashing a rom. If that doesn't work, back up and do a factory reset and reflash a rom. GL
Click to expand...
Click to collapse
did all of this none worked for me

You sure it's not your router? Some channels might not work with your device, router might auto select channel, manually change to different channels, have you tried on a different router,
Sent from my CM7 Sensation XE using xda premium

whynot66 said:
You sure it's not your router? Some channels might not work with your device, router might auto select channel, manually change to different channels, have you tried on a different router,
Sent from my CM7 Sensation XE using xda premium
Click to expand...
Click to collapse
I said my wifi is not turning on i didnt said it aint connecting my router, so connection is not my problem, read the thread carefully u'll know the main problem

ah i see, well the wifi and bt share the same antenna wich is the top antenna so if neither are working it must be this,check the metal pins in the back plate and check the plate above the camera. so you have warrenty??

Pins are perfectly normal n no i dont have warraty so yeah dunno what to do know

I also encountered this issue...
My case is the same, my Wi-Fi turns on - but stays on a loop. Turning on, scanning for network, turning off... rinse and repeat. But though I'm left curious about my case because my phone works when the case is off. which leaves me to think that the case is faulty in some sort of way. But to make it loop? that's odd on how the system works. This occurred to me when I was on the Virtuous Quattro ICS rom, I reverted back to stock, changed Kernel, changed Radio, Changed RIL, and nothing.
Then as I kept wiping with CWM, I thought to myself... if I'm wiping the system, how come CWM stays on it? And left me to wonder if all the people who have this issue is because there is some sort of cache or saved setting in one of the files that we are unable to wipe? and if that is the case, is there a way to actually wipe EVERYTHING off the phone? Or at least some script that can be written to wipe such information without damaging the phone? I'm at wits end with this issue, and for me, I hope it's the case. For I encountered this same issue with my Sensation when it was brand new (about 2-weeks old) and got to return it. I have warranty with my phone (the kind you pay monthly on the bill) so if a new case doesn't fix my problem, I may claim my phone lost or robbed, and get a new one. Though I think it would be the new Nexus, not feeling so confident about Sensation at the moment.
BUT! Please let me know if you find a fix.

To me it looks like a hardware problem though the antennas in the back cover n on the cell phone are perfectly fine but i have no idea wth is wrong with my device coz it fell from the 2 feet of height n it started to have this problem i mean seriously is sensation that delicate :/ i'm doubting the built quality of htc now

Must be. I mean why would it loop ONLY when the back lid is connected to it? I'd test out the bluetooth to see if it works as well but I currently have the Virtuous Quattro ROM installed and the Bluetooth feature does not work. *Sigh

Leonarthius said:
Must be. I mean why would it loop ONLY when the back lid is connected to it? I'd test out the bluetooth to see if it works as well but I currently have the Virtuous Quattro ROM installed and the Bluetooth feature does not work. *Sigh
Click to expand...
Click to collapse
I thought Bt wasnt working in Quattro. That's why I stayed away.
As for the fall, I have a tpu hyrid Aprolink case with a Seidio Active holster. Fell from a 3 feet drop and nothing was harmed. Do you have a case on your Senny?
But yes, try the BT connection and try there. Have you tried a factory reset of the phone?

I've been reading threads after threads and I see this person did a hardware fix, something I myself am not willing to try, but gave me some ideas.
This being the thread: http://forum.xda-developers.com/showthread.php?t=1204311&page=2
My idea is that if this person reset this chip by heating it up, I can probably do the same using the development tools and see if that works.

Exact same problem.
Htc Sensation XE two months old - stock rom - hasn't been rooted or modified in any way.
The following just stopped working for no reason;
Wi fi shows 'error' and wont turn on.
Bluetooth also fails to turn on
FM Radio app 'FM Turning On...' gets to 95% then says 'Turning off...'
On boot I'm getting this error,
'Process com.android.phone is not responding'

i've repaired my cellphone it was a hardware problem for me

I was having the same issues. Started reading this thread. So, i thought what the heck, i have 2 sensations, so i pulled the battery cover off of mine and put it on my wifes, the one that is not working, and what do ya know, wifi connected immediately!! Thank you to this thread!

Azroid said:
i've repaired my cellphone it was a hardware problem for me
Click to expand...
Click to collapse
Azroid - could you explain how you repaired your phone?
---------- Post added at 05:52 AM ---------- Previous post was at 05:49 AM ----------
jtc442 said:
I was having the same issues. Started reading this thread. So, i thought what the heck, i have 2 sensations, so i pulled the battery cover off of mine and put it on my wifes, the one that is not working, and what do ya know, wifi connected immediately!! Thank you to this thread!
Click to expand...
Click to collapse
jtc442 was it the looping problem or the 'wifi error' that this fixed?

I dropped mine yesterday, and wifi and bt both doing same thing on loop, cant see no damage to contacts at top. i have no warranty on phone either. im almost certain mine is a hardware issue but dont know where to start to fix it!
please help

elspam99 said:
I dropped mine yesterday, and wifi and bt both doing same thing on loop, cant see no damage to contacts at top. i have no warranty on phone either. im almost certain mine is a hardware issue but dont know where to start to fix it!
please help
Click to expand...
Click to collapse
You should visit a good repairing shop if you have any around you.

My Sensation XE has been two times in for repair for this issue. Wifi/BT doesn't turn on, it says "error" after trying to connect after a while.
Both times they changed the main flexboard, that's actually the whole dmn phone. It was offcourse free of charge, but turnover time is nasty and it's a pain reinstalling everything again....
I've seen this so many times here and other board that I'm inclined to say that the Sensation has a design flaw that makes it VERY susceptible to damage to the wifi. Even a small drop, just a few inches onto a table might do it......
I think we are going to se more and more of these issues from now on..

Phone dead > no boot, no lights

I've posted this in the CM9 Alpha6 thread but didnt have any response so trying here since it may not be ROM related. I'm S-ON and have been running A6 for 5-6 weeks and besides the battery drain and random reboots it was ok. Two days ago I tried the WiFi tethering for the first time and it work well for a few hours. However, suddenly it rebooted 3 times in a loop and went dead after the last reboot. I tried all combinations of pressing buttons (power, hboot, recovery...) , replacing battery, charger and so on and it just doenst power up and doesnt show any ligths. Connected to the laptop it doenst see the phone since is not powered on. The battery doesn't look swollen or defective and it was fully charged when the phone went dead.
I went yesterday to the TMobile store and tried with a new battery and didnt do anything. Also tried different chargers and USB to laptop, nothing, no response.
Any ideas why the phone went dead? Is it definitely gone? Should i add it to the collection of paperweights?
Thanks a lot

Also, is there anyway to wipe the phone's data? TMobile told me i can get a replacement but im worried all my data is in the dead phone ill be sending back

In almost ALL circumstances if you can't get in, they can't either. At least until it's sent back and you already have your new phone. Then HTC doesn't really have the time OR inclination to do forensic system analysis of every phone and will just go about replacing its guts & sending it back out as a refurb.
It having been a commercial "semi-flop" I persoanlly believe they will be happy when they all die and we all shut the hell up about ICS & JB. LOL

WeekendsR2Short said:
It having been a commercial "semi-flop" I persoanlly believe they will be happy when they all die and we all shut the hell up about ICS & JB. LOL
Click to expand...
Click to collapse
I dont worry about TMo or HTC bringing ICS/JB for any of my devices, since that will mean again getting read of crapware, settings....personally i prefer any of the multiple ROMs and thats part of the Android beauty...
Now, since i got the replacement i have to worry about sending my old phone back and it ending up resold without being wiped....do you know any part of the phone where a screwdriver tip (or hammer) will ensure the phone memory is gone?

If you could get it to come back on even just to HBoot I could tell you how to fry it BUT it would just take it back to where it is right now but with the partition tables borked. I can understand your concerns but I honestly think you're worrying about something that won't happen. Even if they were to use the internal memory again (IF they could) they would do a partition repair & reformat before reinstalling the stock ROM. I would be concerned though about sending one back with physical damage. That COULD turn into a "GOTCHA". KWIM?

Judging by your description, I'd say your phone has a hardware problem. If no lights are coming on, and there's absolutely no response, it's either the motherboard or the display.
But nothing HTC can't handle. They should be able to fix it and send it back no problem. Very rarely will they send you a new phone. They always try to save the phone you send in.
For software, they can probably restore it using their factory special cable connection (forgot what it's called).

That being the case it would still be sent back out to someone else after the repairs. TMobile will send a replacement to a customer and the borked one is sent back to them in the same box the replacement came to you in. At least that's what's happened to everyone I know (including myself) that has gone thru TMobile instead of having to deal directly with HTC.

^^^^^^^^^^^^ +1 couldn't have said it better myself

restopi said:
I've posted this in the CM9 Alpha6 thread but didnt have any response so trying here since it may not be ROM related. I'm S-ON and have been running A6 for 5-6 weeks and besides the battery drain and random reboots it was ok. Two days ago I tried the WiFi tethering for the first time and it work well for a few hours. However, suddenly it rebooted 3 times in a loop and went dead after the last reboot. I tried all combinations of pressing buttons (power, hboot, recovery...) , replacing battery, charger and so on and it just doenst power up and doesnt show any ligths. Connected to the laptop it doenst see the phone since is not powered on. The battery doesn't look swollen or defective and it was fully charged when the phone went dead.
I went yesterday to the TMobile store and tried with a new battery and didnt do anything. Also tried different chargers and USB to laptop, nothing, no response.
Any ideas why the phone went dead? Is it definitely gone? Should i add it to the collection of paperweights?
Thanks a lot
Click to expand...
Click to collapse
were you on cwm 4.0.0.9?

mattlowry said:
were you on cwm 4.0.0.9?
Click to expand...
Click to collapse
I was wondering the VERY same thing! The old dead battery = borked phone trick on 4.0.0.9?

WeekendsR2Short said:
I was wondering the VERY same thing! The old dead battery = borked phone trick on 4.0.0.9?
Click to expand...
Click to collapse
I used to freak out when my battery was low and I had the no off charging recovery.
Sent from my HTC MyTouch 4G Slide running MikXE

mattlowry said:
were you on cwm 4.0.0.9?
Click to expand...
Click to collapse
No, it was 5.0.2.7

gtmaster303 said:
Judging by your description, I'd say your phone has a hardware problem. If no lights are coming on, and there's absolutely no response, it's either the motherboard or the display.
But nothing HTC can't handle. They should be able to fix it and send it back no problem. Very rarely will they send you a new phone. They always try to save the phone you send in.
For software, they can probably restore it using their factory special cable connection (forgot what it's called).
Click to expand...
Click to collapse
I think you are right and there is some HW problem, I was wondering if it had to do with me having the WiFi tethering on since i just switched it on for the first time 3-4 before it went dead and the phone was hotter than usual. Maybe nothing to do but i thought it could be a possibility

WeekendsR2Short said:
That being the case it would still be sent back out to someone else after the repairs. TMobile will send a replacement to a customer and the borked one is sent back to them in the same box the replacement came to you in. At least that's what's happened to everyone I know (including myself) that has gone thru TMobile instead of having to deal directly with HTC.
Click to expand...
Click to collapse
Just as an update and to post my experience replacing the phone; since i had insurance, TMo sent me the a new phone ... in less than 24h !!!, seems if you report before 5pm you get the new phone in your hands the AM of the next business day, pretty good.
The phone came on a special package, with return labels, but without SIM, SD, battery or back cover, just the "carcass". Put the old phone sim and old battery in and i worked fine....then spent the next hour unlocking, recovery, flashing ROM and updating apps+data....done and my new phone is practically the same as the old was.
Now i have 7 days to return the old one in the same package or they will charge me $300....probably im paranoid about the data in the old phone, but after reading http://www.wired.com/gadgetlab/2012/08/apple-amazon-mat-honan-hacking/all/ i immediately went and added 2-step verification to my google account...
So in summary, very good replacing process from TMo (if you have insurance), and added extra security to my GAccount...for the rest, just crossing fingers that nothing bad happens in the future

strapped365 said:
I used to freak out when my battery was low and I had the no off charging recovery.
Sent from my HTC MyTouch 4G Slide running MikXE
Click to expand...
Click to collapse
Maybe I just missed it Strapped but I never even knew about that issue with MoDaCo until I had already moved on to 5.0.2.7. Then I liked to have crapped my pants!
---------- Post added at 02:22 PM ---------- Previous post was at 02:21 PM ----------
restopi said:
Just as an update and to post my experience replacing the phone; since i had insurance, TMo sent me the a new phone ... in less than 24h !!!, seems if you report before 5pm you get the new phone in your hands the AM of the next business day, pretty good.
The phone came on a special package, with return labels, but without SIM, SD, battery or back cover, just the "carcass". Put the old phone sim and old battery in and i worked fine....then spent the next hour unlocking, recovery, flashing ROM and updating apps+data....done and my new phone is practically the same as the old was.
Now i have 7 days to return the old one in the same package or they will charge me $300....probably im paranoid about the data in the old phone, but after reading http://www.wired.com/gadgetlab/2012/08/apple-amazon-mat-honan-hacking/all/ i immediately went and added 2-step verification to my google account...
So in summary, very good replacing process from TMo (if you have insurance), and added extra security to my GAccount...for the rest, just crossing fingers that nothing bad happens in the future
Click to expand...
Click to collapse
It's sure good to hear that it all went so smoothly for you! :good:

Crazy sensation

Hi,
I have an horrible problem! Sometimes my phone became crazy. I will try to explain better. If I enable "show touches" in developer option the result is that in the screenshot. There are a lot of touches on the same side but I don't press anything. Sometimes also after a lot of these touches that side of the screen doesn't work for some minutes, or for hours or for days. I don't find any correlation. At the beginning it happened only with the connection to the PC, or under charge and stop. Now it happens also without connections between one and the other times. I have tried to change rom, firmware ecc ecc... How can I do? Does someone know what is the problem? I don't understand!

Sounds like a damaged touch screen. Warranty?

heavy_metal_man said:
Sounds like a damaged touch screen. Warranty?
Click to expand...
Click to collapse
I sent it to HTC a mounth ago. They said "we have to change a BOARD becouse you have changed software". The price to repair it was 180€ so I said no. But I think they didn't check anything on the phone only because the rom is not the official rom.
EDIT: there is also another problem. I do not know if it is a hardware problem because for weeks the phone works perfectly, then suddenly doing so. Sometimes when it is charging from a bit of time begins to do this problem, then just take it in hand the problem vanishes. Maybe it's a problem of electric charge but I tried the solutions in the thread "touchscreen problem" and no successes.

Murtagh92 said:
I sent it to HTC a mounth ago. They said "we have to change a BOARD becouse you have changed software". The price to repair it was 180€ so I said no. But I think they didn't check anything on the phone only because the rom is not the official rom.
EDIT: there is also another problem. I do not know if it is a hardware problem because for weeks the phone works perfectly, then suddenly doing so. Sometimes when it is charging from a bit of time begins to do this problem, then just take it in hand the problem vanishes. Maybe it's a problem of electric charge but I tried the solutions in the thread "touchscreen problem" and no successes.
Click to expand...
Click to collapse
Phone may act weird when connected to charger. Connect it and then try using it for a while and see if it acts weird.
Sent from my HTC Sensation XE with Beats Audio using XDA Premium HD app

Yes, also my phone usually acts weird when charge. But now also when it doesn't charge. Yesterday I couldn't use the phone, this morning it works nice... I don't know how can I do
Sent from my sensation with tapatalk 2

Look at the thread on touchscreen not working.
Might be a problem with the grounding points under the cover.
Phil

I tried it already. I don't see differences with the aluminum foil or raising the pin
Sent from my sensation with tapatalk 2

[Q] black screen after battery replacement

Hi folks,
i am struggling with the following issue and hopefully I find somebody who could help !
After I got a new battery for my nexus, it didn't boot or charge, so I thought the battery is broken. I contacted the seller and he sent me new one. For the time in between I just had my nexus running with my old battery.
So I got the second battery for replacement from the same seller, tried it and nope - didn't boot. I figured this one would be broken again and I tried to put my originally battery back into the phone but it would not run normally now either .
It only booted up a few rare times but the touch didnt work. Since then it only vibrates shortly when I try to turn it on. Afterwards there is nothing more though. Sometimes I can see the backlight bleeding but nothing more...
I changed my screen twice before and I didn't have any problems. So technically speaking I think I knew what I had to do.
Really frustrating. If you could share your ideas with me, that would be fantastic!
Thanks!

I just checked the connection with my computer and that seems to work. I know its not the displays fault so I reckon the USB connector???
Thanks again for your help!
Cheers
Edit: flashed the factory image now and that appeared to work...
I just ordered a New USB connector and see if that'll help.
Sent from my XT1092 using XDA Free mobile app

OK, i think I found what is causing the trouble for me.
I have a loose contact at the connection between the mainboard and the USB connector...
Does someone know if that can be fixed?
Do you think Google will recognise I opened the phone a couple of times?
Sent from my XT1092 using XDA Free mobile app

This is a problem encountered by some others. The connection between the USB/Lcd ribbon and the motherboard has been know to have problems. so first check to make sure it is connected correctly.
I had it happen with one of my Nexus 5 phones. I sloved the problem by using tiny strip of 3M double stickover the top of the USB connector before positioning and screwing on the Motherboard cover . Be careful to ensure that each antannae wire is correctly connected too. You can test everything is working before replacing the rear cover. When you attach the rear cover be aware that it must be able to make a good connection so that NFC is enabled. Just be patient and take your time.
I hope thia helps.

Thanks! That actually helped a lot!
A piece of cardboard on top of the usb ribbon connector actually did it for me!
In fact it's back alive and now I am wondering if I keep my 5' or stick to my new moto x 2014
Thanks again for your help!
cheers
Sent from my XT1092 using XDA Free mobile app