[i9023] Software problem or broken touchscreen? - Nexus S Q&A, Help & Troubleshooting

Hi everybody!! I'm new in the forum and in the androids world!
It have been passed less than three weeks since I've bought my new Nexus s.
It uses to work fine until this morning. A portion of the touchscreen stopped to react to the touch.
For example in the landscape mode I'm unable to use all the second line of the keybord, instead in the normal mode I can't press the 'e','d' and 'x' letters or the microphone button. I'm using the cyanogen mod and with the normal theme, when I'm on the homepage, I can't press the phone button (the virtual button on the left of the menu button).
When I use this vertical area, the phone sometimes react like if I perss another part of the screen or does not react at all.
I've read that there were some problem with the touchscreen of the nexus s with samoled screen, but I've the european versione with the slcd screen! What can I do? For you what is the problem?
Sorry for my english and thank you for the help!

lollo64 said:
Hi everybody!! I'm new in the forum and in the androids world!
It have been passed less than three weeks since I've bought my new Nexus s.
It uses to work fine until this morning. A portion of the touchscreen stopped to react to the touch.
For example in the landscape mode I'm unable to use all the second line of the keybord, instead in the normal mode I can't press the 'e','d' and 'x' letters or the microphone button. I'm using the cyanogen mod and with the normal theme, when I'm on the homepage, I can't press the phone button (the virtual button on the left of the menu button).
When I use this vertical area, the phone sometimes react like if I perss another part of the screen or does not react at all.
I've read that there were some problem with the touchscreen of the nexus s with samoled screen, but I've the european versione with the slcd screen! What can I do? For you what is the problem?
Sorry for my english and thank you for the help!
Click to expand...
Click to collapse
have you tried to see if a reboot fixes the issue?

if its within the first 3 weeks.. no matter the issue try to get a replacement

Related

How to hard reset the Raph?

Hi, guys!
I 've just got a HTC Touch pro (O2 Xda diamond pro) from O2. I was not really satisfied with the branded Touch Flo 3d interface wherefore I tried to use the Diamond 3d Config Tool touchflo to put my device back to original HTC settings. But since these original UI was much slower than the O2 one(personal impression) I decided again to reset my device to use the stabdard O" branded Touch Flo 3d interface. Unfortunatelly when I change to keyboard mode I still see a HTC screen instead of the O2 screen.
Can you please help me on this?
I have also tried to hard reset my device, but foudn out that when I restart the device and press the VOLUME DONW and the ENTER key (on teh keyboard) the only thing that happens is that I see four color bars on the screen with some yellow numbers and text. THats all.
Please can you help me at least by telling me (maybe with photos) which buttons to use to hard reset and how the screen should look like? I have ofcourse checked the user guide, but I do not see the screen asking me whether I really want to do a hard reset (as described in the user guide).
Please help me on this!!!
Many thanks in advance!
Regards,
BBMG
Some would say RTFM or the Wiki before you post but I've been helped so many times here when I didn't deserve it I'll say volume down + enter + reset
Hi!
Yes, thanks for the tip, but I have ofcourse tried that and as I said there are just some color bars appear on the screen. BUt before they appear I see a message "No Image File!". SHould that mean, I cannot hard reset my devicè anyway?
Regards,
BBMG
Had same problem
Hi,
I had the same the same problem with my O2 xda diamond pro.
But I've solved it.
- turn on xda and wait ~ 2 min until all services run.
- press volume down
- press with a pencil with a soft tip on enter (round Button in center)
- hold everthing pressed (tricky)
- press reset button and wait until konfig screen aproache
- Follow messages
- Done
hold pencil with my mouth. Looks like circus act...
BBMG said:
I have also tried to hard reset my device, but foudn out that when I restart the device and press the VOLUME DONW and the ENTER key (on teh keyboard) the only thing that happens is that I see four color bars on the screen with some yellow numbers and text. THats all.
Click to expand...
Click to collapse
The enter key is the circular button under the screen, not the one on the keyboard
Still does not work
Many thanks for the tip. Yeah, it really looks like a circus act, but still does not work at all. First fo all I see a white screen (I assume that is the boot loader) saying "Loading ..." and short time after that I see a message "No Image File!". After that, I only see the following screen. Sorry for bad image quality. Took it with my old Nokia 6230i device.
Any tips?
Maybe there is someone who knows either from where to get an original O2 xda Diamond Pro image or how to setup the vertical screen that appears when the keyboard is open?
Text on the screen:
RAPH120
SPL-1.90.0000
MicroP-Raph (LED) v13
MicroP-Raph (KEY) v5
PSOC-Raph STAGE_CVT v0x36
Serial
Many thanks in advance!
Regards
BBMG
Is there really noone who can help me out?
Hi,again!
Does anybody noticed the same problem as I have described above?
Please help me out guys!
Thanks in advance!
Regards
BBMG
You did read that the "enter" button is the round button on the front and not the "enter" button on the keyboard?
you entered bootloader, that mean you didnt hold the "enter" button (circular looking, when plugged in you see lights around it) at front of the phone, while holding vol down and press the reset button
BIG BIG Thanks
Hi, again!
You, were totally right. I was too stupid to recognize the round button as the enter button, although it was mentioned already before.
Now, my device is restored correctly.
Thank You!
hmmm
i kinda got the same problem but i pressed the Circle Button + Volume Down + Soft Reset
.. always if i do so it hangs at the T-Mobile screen
the bootloader with Volume Down + Soft Reset works fine
... any tips what i do wrong or what i could do now ?
and btw dont install Nydiot Virtual Desktop on your raph

Front Hard Key Issues?????

Anyone have problems with the 4 hard keys on the front of the phone and the scroll wheel? Talking about the att fuze here. Randomly when using the text program it will scroll in and out without stopping. Only way to make it stop is to press the power button to turn the screen off then again to turn the screen back on. Also, when i press the bottom left key to bring up the dialer sometimes it will not and just do nothing. Just as in a phone call i press the bottom right hard key to hang up the call and sometimes it will not respond what so ever.
I know the keys work because when i press them they light up showing i pressed them but they have no effect. This happens about 50% of the time and not at all rom related. I have tried over 8 different roms including those with tf3d2 and wm6.5 and all have the same problem. I have even tried flashing to the stock att rom and even on that rom i am still having this problem. I have never dropped my phone or any physical damage. Any ideas? I have already called warranty exchange and have another fuze on its way to me. I am convinced it has to be hardware related some how since no rom will work 100% for me with these keys. I have had my phone since january and out of the blue this all started about 3 weeks ago.
Bump Bump Bump
I dont have that problem, but sometimes my keys dont work and I have to turn off the screen and turn it back on
sometimes I even have to soft-reset my phone
this is partially because the Left and Right directional button is roughly between the Home/pick up and Back/hang up keys respectively. you have to press more towards the corner otherwise it will register as a left or right press.
another situation is when it is running a bunch of processes in the background it forgets what keys are what and you just have to turn it off and turn it back on (the display) and it should work again. that or open a random program and exit out back into tf3d
goodluck
Actually, I have exactly the problem that you're reporting where the zoom in happens circurlarly, without any ceasing. It's driving me batty.

Problems with my screen

I need some help with my screen.
Apparently it is not damaged, nor any injury, but it do strange things.
After i do a hardreset and align the screen, everything works ok for a while (one or two hours). Then start doing strange things and when I click on a button on the screen, it is like i do click up or down.
For example, when i press "c" on keyboard it write "e" or "r". it is like my screen is shifted.
Has this happened to anyone?
Some Clue????

[Q] Problems with touch screen.

Hi, I have problems with my screen. I dropped my Touch Pro in the ground and after that my screen rotates when I touch it. Switches from landscape to portrait every time I press the screen and if I do it again it switches again from portrait to landscape hope you get me.... Another problem after that is when I press the turn off button to turn the screen off it turns immidiately back on, so the screen is always on and my battery doesnt run long because of that. I'm wondering if the screen is broken or can some other sensor in the phone be broken? Have some of you heard of this happened before?
Sorry about my bad english I hope you get what I'm trying to say
Regards
- magimag

Back button not always working

Hi all,
Since the beginning I have a weird issue that my back button sometimes wont work.
If I touch the screen somewhere else the back button works again.
Currently updated to latest firmware for my model 1.27.401.5 and using viper 1.7.0 but problem still exists sometimes.
Any ideas? Or more people who have had this issue?
For me it's the back button and the recent apps button. Started a few weeks ago. Doesn't always happen, but does more often than not. Restarting doesn't fix it.
I presume it's because of either an update or app that I loaded, but don't know what.
hi, same probleme for me back button and led indicator and recent apps button dont work
i full wipe and same dont work plz help me
i tested an othe custom rom and button not work also
it did to me overnight
Help me please
Envoyé de mon SM-G955F en utilisant Tapatalk
Just out of curiosity, what type of screen protector if any are you using?
I personally don't have a screen protector and I'm also running the latest ViperU Rom....and the only problem I have with both the recent and back button is that they don't have a "wide touch sensitive zone" you have to touch exactly where the button is....which is hard when it's not lit all the time...
I bon t use any screen protector me too
Envoyé de mon SM-G955F en utilisant Tapatalk
I use skinomi
anyone found the solution to the adressed problem?
Same problem here. Back button not working sometimes, same with viper, leedroid or stock rom, with screen protector or without.
What version of software do you guys have?
My software number is 1.27.401.5 and now im looking on htc offical page there is an update 1.28.617.6 which is newer than my own, but when i check system update it doesnt offer anything... Sry for bad english
6th_Hokage said:
I personally don't have a screen protector and I'm also running the latest ViperU Rom....and the only problem I have with both the recent and back button is that they don't have a "wide touch sensitive zone" you have to touch exactly where the button is....which is hard when it's not lit all the time...
Click to expand...
Click to collapse
same here
Just started to me. I noticed something smudged on my screen part of it covered the back button. I tried to turn the screen off before wiping it off but every time I tried to wipe it off the screen would activate and the back button capacitive action would keep kicking on. Now I notice neither my back button or right side "menu"button work or light up anymore.
Have only had this phone a few months. This would be a non starter for me. Anyone have any fixes?
Sent from my HTC U11 using Tapatalk
I'm using home button to wake up screen... and just don't wake always!?! I' noticed when i have notification blinking then is happening!?
Anyone have same problem... Tried wipe cache, installed RRU - nothing problem is still here!??!
nomaj said:
I'm using home button to wake up screen... and just don't wake always!?! I' noticed when i have notification blinking then is happening!?
Anyone have same problem... Tried wipe cache, installed RRU - nothing problem is still here!??!
Click to expand...
Click to collapse
Unrelated; try a new thread..
Sent from my HTC U11 using Tapatalk
Hi,
Have the same problem with my HTC U11 life, both buttons are away. Only the home Button works. How could I fix this problem?
Hello ! I have the same problem with htc u11, the recent application button is working alone, without being touched, lately it's getting more and more often. How can this extremely troublesome issue be solved? Thank you !
Hi, I've had my HTC U11 since launch and it's always had what I would describe as an 'intermittent fault' with the back button. I've just upgraded the software for I think the 3rd time and it's still the same. Now on v 2.33.401.10. I find a little extra pressure usually works but it's annoying, especially when everything else works so well. It's the same whether I have a screen protector on or not and it's not an accuracy thing as I can hit the same spot 20 times and while most will work, there will be patches or 2 or 3 presses where it won't respond. A solution would be much appreciated!
The Back and Apps buttons never worked nicely for me, it was kinda hard to find and press with naked screen and with glass protector almost impossible. However, I have the Glove mode always on and the buttons work fine. In Oreo Settings → Display, gestures & buttons → Glove mode.
But sometimes (I guess when the phone is hot; when charging OR on battery so no charger issue) the squeeze is overly sensitive or there are taps at the top edge of the display when nothing (fingers, metal nor anything else conductive) is nearby the area, in extreme cases it starts pulling down the notification drawer and even opens notifications by itself. It's rare now, if it gets more often, I'll probably claim warranty.
So do I.... I also have the problem with the screen buttons. The "back button" usually works fine and forget to work 1/10 times, however the right "multiwindow button" makes me crazy. Often when I hold the phone in my hand, this button lives with its own life and turn on the multiwindow mode (as it "presses" by itself 2-3 times in a row). At the begining I thought thah mayby I'm pressing it by a part of my palm, but I after observation I realised it goes whithout my contribution. I'm sick and tired.

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