Headphone Jack Broken - Captivate General

My headphone jack only plays music out of the left speaker. If I push the connection in harder and kind of at the right angle, I occasionally get the right speaker also. This just started about a week ago.
I called AT&T this week and when they heard that the connection is a little loose (like the jack within the 3.5mm hole can move slightly), they said it probably isn't covered. They said I could try going to an AT&T store to see if it might be covered under warranty though for sure. The phone was bought last December, there is no water damage or anything that should void the warranty.
Should I reflash back to stock and take it in to see what they say? Or will I probably just be wasting time? Is there some other trick to brick the phone so I can get it replaced? I really hate not having a music player anymore but it seems dumb to buy a new phone just because the headphone jack on this one broke. Just looking for some experience with the warranty process to decide if it's worth it.

Mine started doing this over Xmas break......SOL I guess....Getting a new Cappy anyway...

Related

Fuze lost ear speaker sound...any help appreciated!!

Hey guys, got a phone that has been babied and never dropped. All of a sudden yesterday I lost ALL sound in the ear speaker. I did have the Montecristoff Tripp Audio 'fix' installed. I think this may be the problem because I haven't changed anything in quite some time. Anyone else experience this?
Don't know exactly what you mean by "ear speaker," but if you mean a wired headphone or earbud, my daughter experienced something like this on her iPhone. At the Apple store, they fished around inside the earbud jack and managed to remove a piece of lint or a crumb or something like that. Result: sound is back.
I had mine stop working one day and I hit the phone against the palm of my hand. (ear speaker side to the palm of my hand) Just don't hit it real hard. I hope this works for you.
just uninstall this fix & restart
i also had this problem, i return it to the repair center and they gave me a new phone
I had the same probelm, with speaker sometimes it works and sometime it doesnt...so i went to HTC service center and they had to replace the speaker and the motherboard
good luck
same thing happened to me. i took it to at&t store and was under warranty so they gave me a new one. something was broken internally. take it in now. dont wait. also be careful that your service provider doesnt charge you to replace it if they determine that you damaged it.
ATT replaced with mine 2 different times for the same problem. They offered a Blackberry Bold as an exchange, but I declined. So far things are goos on my 3rd warranty exchange.
Has anyone else had so many problems with the fuze, that an exchange to another device was offered?
I'm it that situation, but the tilt 2 seems to be too popular for the warranty dept to have any in stock. Getting a pure or an epix would be a downgrade, so I'm still holding my breath (bold is not a winmo... duh...)
Has anyone had any luck getting a tilt 2 as an exchange?
Had the same problem 4 weeks ago.
I reported it as "audio problems" and it got fixed under warranty.
So, i have this problem too.. it's looking that i have to go to the service.. But I live in Czech R. - it means - i can't/don't know, if they will believe me..

[Q] Anyone else with a buzzing earpiece?

I bet I'm not the only person with this problem, but I have a brand new Sensation with a buzzing speaker. I've taken the cover off and looked for hairs in the grille and whatnot, to no avail. I even took off the protective sticker to see if that helped anything... nope.
The problem gets worse as the volume goes up.
I bought this from of someone on Craigslist who was selling a couple of them, new in box (he had bought them at Wal-Mart). Should I contact HTC?
zakool21 said:
I bet I'm not the only person with this problem, but I have a brand new Sensation with a buzzing speaker. I've taken the cover off and looked for hairs in the grille and whatnot, to no avail. I even took off the protective sticker to see if that helped anything... nope.
The problem gets worse as the volume goes up.
I bought this from of someone on Craigslist who was selling a couple of them, new in box (he had bought them at Wal-Mart). Should I contact HTC?
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Click to collapse
Yes. It should be coveted under warranty irregardless of where you bought it from as the device itself is only a month old. They do not need proof of purchase
Swyped from my HTC Sensation Pyramid using my thumb and eyes
Thanks -- Talked to both HTC and T-Mobile.
HTC said they would repair it if I sent it in. T-Mobile said that I needed the phone to show up on my account (I only bought it last night) before they could determine warranty info, and that I'd be better of getting the receipt (which I don't have) and taking it back to the store it was purchased from.
However, I took the liberty of taking the back casing off, taking the speaker protective sticker off, and blowing some air into the speaker area. That seems to have fixed the problem and it looks like I won't have to send them the phone after all.
I also have a buzzing noise. A first device I had was producing such a strong buzzing that I asked for an exchange. The second one is only producing this noise on certain calls and gets worse when increasing the volume. I an also wiling to try to clean buy I fear to void warranty by removing the sticker.
The sticker comes off very easily with a razor blade and is very easily replaceable. Remember, you're only removing a grille speaker, not the "void" sticker. Nobody could possibly be any the wiser.
zakool21 said:
However, I took the liberty of taking the back casing off, taking the speaker protective sticker off, and blowing some air into the speaker area. That seems to have fixed the problem and it looks like I won't have to send them the phone after all.
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Click to collapse
Have not solved the issue for me.
Takeshi_Kintaro said:
Have not solved the issue for me.
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That is very bad news. I was hoping that was the solution.
Crap, I swapped a pretty good working sensation having dust for a sensation having no dust but with a massive buzzing noise when having a conversation. Right now, I hate htc.
eadred said:
Crap, I swapped a pretty good working sensation having dust for a sensation having no dust but with a massive buzzing noise when having a conversation. Right now, I hate htc.
Click to expand...
Click to collapse
+1 1234567890
So, I will return my third sensation because of the buzzing problem. My shop is going to hate me so bad. On the other hand, no really my fault, is it?
But I will certainly not take another sensation for now. I will check back in a few months if htc has fixed the issues. I have no use for a phone that cannot make phone calls properly!
Can't believe htc is making such sophisticated devices, but is unable to make the mere phone function work properly.
I noticed my earpiece makes a light crackling noise when in phone calls. It does get worse with increased volume. I am going to deal with it for now and see if for some reason it gets better. I REALLY dont want to have to try and return my phone because I just returned another one and I dont want to be one of those people that abuses the warranty system.
Getting a buzzing on my new Sensation earpiece when on the phone, gutted right now. Just contacted HTC.
Sending my phone back, after 5 days, i can't stand it any longer!
Also have this problem... I'm going to try and replace it tomorrow
I hope they won't give me a refurbished one... I just bought mine on Saturday...
I noticed the buzzing yesterday. I have only had the phone for 3 days. I imagined I would be the only one having this problem. I don't have any problems returning the phone. I haven't returned one before, but I don't think I should have to settle for a brand new phone that can't perform its most simple function.
have the same problem ....
I replaced the phone today, after A TON of arguing with the store clerk... They were trying to make me send the phone to HTC warranty service, but in the end they gave in.
The new one only exhibits this problem moderately at the loudest speaker setting. Below or at medium it is not noticeable.
Overall I'm pleased with the outcome
so if this is a common issue
if I send my phone to the repair center how are they gonna repair it ...
Also the spare parts must be broken...
Not all of them are like that...Odds are you'd get a "better" device
Just got my Sensation today and am having the same issue: distortion at all volume levels - it sounds almost like a blown earpiece. I will probably end up exchanging it soon as I cannot stand the noise during calls.

[Q] Help substituting/fixing my headphone port? :D

Well I seem to have mysteriously let my tf slip from my loving, clutching hands, to the pavement below. Aside from a large scuff in the corner everything seemed fine, but when I plugged in my headphones in the jack - SNAP CRACKLE POP ri--Fried eardrums. I've determined that the left stereo connector is bent/broken/something and that the right one is fine. If I half plug in my headphones I can still get Mono sound, yet I'd like to try and fix it. Is there anything I can do without opening it? If not I've already voided the hell out of the warranty and I'd be willing to give it a shot, if I could get instructions..
Thanks!
Edit: It still gives vague resemblance of sound when I plug in all the way, just poppy crackly and demonic.
Bump, any help?
You're not covered for Accidental damage through Asus, I took out 3rd party for this very reason
You can try and stick with it for the year to keep your manufacture warranty for mechanical breakdowns and use bluetooth headphones for example.
OR you crack the baby open and see whats broken inside and whip out the soldering iron if need be
TehH4rRy said:
You can try and stick with it for the year to keep your manufacture warranty for mechanical breakdowns and use bluetooth headphones for example.
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I'm sorry I don't quite understand what you mean by this xD
I have no accidental damage warranty, and hardware defect warranty was voided by my rooting and romming adventures, so I'll probably have to crack it open.

[HELP] Water damage, trying to repair it myself

Apologize for my English....My phone is out of warranty. Got it on release, so I can't send it back to Google now.
I got some water damage when hiking in pouring rain last weekend. After letting it resting in rice for 2 days, it's mostly functioning, except the phone part.
For one thing, I lost LTE completely. I can still live with this, and am partially ok with it.
Screen was damaged, but touch function is still intact and the only thing visible is some pattern behind/on the screen, which I can live with as well.
The part that is not functioning, is the mic. Recording video works fine, since there is audio in the video. Calling other people doesn't work. The call would connect, but either headphone mic or the phone mic would pick up my voice. Phone would not pick my any voice when doing voice search either. I could hear the other party on call/voice just fine via headset, but no sound coming out of the top earpiece. Notification sound works, as well as alarms, but no sound would come out of the speaker playing Youtube video or music.
Is it only a part being damaged, or just get a new phone? Thanks XDA for advice!
Just get a new phone. Water damage is the hardest thing to try and fix on a phone. You have taken the right steps as far as rice and letting it sit for a few days. The only other thing you could try is to disassemble the phone and spray all parts down with an electrical degreaser(basically compressed alchohol). Honestly though the symptoms your describing might just be the tip of the iceberg. Oh, and a little pro tip to use with your next phone. When hiking or doing anything outdoors, always carry a small ziploc bag with you. If it starts raining put the phone and your wallet in it. That has saved me more than once.
I am kinda cheap and want to avoid spending another $200 on this....but seems I have to get a G2 or another Nexus 5.
Thanks for the tips.
Just get a g2.
You'll probably spend more money fixing a water damaged device

Bottom speaker defect

Yeah well, was very happy with the device until today.
Bottom speaker produces horrible crackling sound when playing any sound. It's just defect from now to then.
Thanks to Amazon i can now send it for repair and am already sure that there will be anything like scratches, bad gaps or whatever...
Not even speaking of IP rating.
Did anyone else have a defect speaker? Because after that short time and rarely using it this is rather strange.
Actually i'm pretty pissed about Sonys quality. Always thought it was good, but some days ago my wife's X compact got a defect on screen and now this. Used htc since the original Desire and never had anything. Seems switching manufacturer is a bad idea
ALL manufacturers have defects. Getting my XZ2C next week, but issues like this are standard for any manufacturer and shouldn't put you off any brand. Either get your phone repaired, or deal with the crackling.
My HTC M7 failed once. My HTC M9 failed twice. My HTC 10 has also failed twice and on the second repair they scratched the backlight on the Recents button. Their quality control is the same. Such is life. Getting worked up about it won't solve anything.
Flynnchen82 said:
Yeah well, was very happy with the device until today.
Bottom speaker produces horrible crackling sound when playing any sound. It's just defect from now to then.
Thanks to Amazon i can now send it for repair and am already sure that there will be anything like scratches, bad gaps or whatever...
Not even speaking of IP rating.
Did anyone else have a defect speaker? Because after that short time and rarely using it this is rather strange.
Actually i'm pretty pissed about Sonys quality. Always thought it was good, but some days ago my wife's X compact got a defect on screen and now this. Used htc since the original Desire and never had anything. Seems switching manufacturer is a bad idea
Click to expand...
Click to collapse
Yes I also have a defect bottom speaker. Severe crackling above about 75% volume in the mid-ranges frequency-wise. I've owned it maybe three or four weeks? I'm thinking I may have to return the phone. I think you're perfectly justified in being pissed - I'm a bit pissed too - this is a $600 phone and getting speaker crackling this early in is pretty ridiculous. Maybe it's just a particle of dust/debris that's made it into the speaker but nevertheless there seems to be an issue with this phone's design and/or manufacturing as I've seen a couple other posts about this problem on Sony's site.
My Axon 7 had this issue as well but the speaker grill could be pretty easily cleaned with a sim ejector and that always resolved it. But the XZ2c seems to have a bit more of a tight area around the speaker which might be nearly impossible to clean without removing the screen assembly.
flyer_andy said:
Yes I also have a defect bottom speaker. Severe crackling above about 75% volume in the mid-ranges frequency-wise. I've owned it maybe three or four weeks? I'm thinking I may have to return the phone. I think you're perfectly justified in being pissed - I'm a bit pissed too - this is a $600 phone and getting speaker crackling this early in is pretty ridiculous. Maybe it's just a particle of dust/debris that's made it into the speaker but nevertheless there seems to be an issue with this phone's design and/or manufacturing as I've seen a couple other posts about this problem on Sony's site.
My Axon 7 had this issue as well but the speaker grill could be pretty easily cleaned with a sim ejector and that always resolved it. But the XZ2c seems to have a bit more of a tight area around the speaker which might be nearly impossible to clean without removing the screen assembly.
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Click to collapse
You can watch the xz2c teardown video on yt where you can see the internals. You can also see why they have to disassemble half of the phone for repair. There is a channel leading from the "gap" outside to the speaker inside. Regarding it is ip68 no piece of dust should make its way inside the speaker itself.
Apart from that i know how a broken speaker sounds and this one is broken. So either it is just a piece of s*** or they are powering it wrong. Can't remember ever having used it at 100% and even if it should be able to deal with it.
I bought a LG G6 as temporary replacement because it is ridicously cheap (paid 315€) and will send in my XZ2c tomorrow.
And while it is bigger and SD821 is noticeable after 835/845 you know what? It is also a good device...
Haven't decided yet if i'll keep the Sony after repair. Well first it has to be repaired (without damage).

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