I have an unlimited $14.99 internet plan, and at the TMo store, I was told I had to upgrade it to a $30/month plan to get the upgrade price for the phone. I just walked out.
If anyone finds a good way around this BS, please post.
Are you available for an upgrade? Typically they will grandfather in plans if you are available for your regular upgrade, but if you try to ask for an upgrade early they will force you to more expensive plans.
Your best bet is to call up T-Mobile and talk to their Customer Loyalty/Retention department. Depending on how long you have been with T-Mobile, they work wonders for you, albeit you would have to wait for your phone to arrive in the mail.
I need to fight with them today myself. I have a family plan and already had one phone with a $25 unlimited plan on it. When I added this line they put me on a $30 plan and did not grandfather in the $25 rate.
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DarkAgent said:
Are you available for an upgrade? Typically they will grandfather in plans if you are available for your regular upgrade, but if you try to ask for an upgrade early they will force you to more expensive plans.
Your best bet is to call up T-Mobile and talk to their Customer Loyalty/Retention department. Depending on how long you have been with T-Mobile, they work wonders for you, albeit you would have to wait for your phone to arrive in the mail.
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Will try calling. I was eligible on this line, but they want to force people off the cheaper plans (some nexus users are still on $5.99 plan).
PS - went to their website, and it offered the upgrade, but when I started the process, it popped up a "warning" that I would have to revisit their website after they shipped it and set up an "android" plan.
Tempted to go through the process on my credit card (not on my TMo account credit - so they cannot pull back the upgrade "discount"), and when I get the phone - just put the SIM in and see what happens.
AT $180/year more for the data plan, it would be better for me to just pay the full price. Will get most of it back from my Nexus on eBay if I decide to keep the phone past the remorse period.
Fight harder -- depending on how long you have been with T-Mobile, they will give you their new Android Premium Web for $20 a month.
I have been with them before they officially started up in the US (used them in Germany).
On hold - will see....
Guess what - from customer retention - $99 for the upgrade (not $199), and the $30 "android" plan for $20/month. I also have a 20 day period to return and restore my existing data plan.
From this and one other experience, it appears customer retention should be the way to go as a normal upgrade route (that is how I got the $14.99 unlimited plan a while back).
What's this Android Premium Web? I have been with them for over 5 years on the family account. My work account has been with them since the voicestream days.
Sent from my T-Mobile G2 using XDA App
Android Premium Web is just the official name for the $30/month unlimited data plan for Android phones.
That unlimited stuff is bs because its not truly unlimited any how u use over 3gigs for a certain month they drop udown to edge speeds but the only way u will know is if u do a speed test
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jovan285 said:
That unlimited stuff is bs because its not truly unlimited any how u use over 3gigs for a certain month they drop udown to edge speeds but the only way u will know is if u do a speed test
Sent from my HTC Magic using XDA App
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Would they also be doing that to existing $5.99 - $14.99 "unlimited" plans?
jovan285 said:
That unlimited stuff is bs because its not truly unlimited any how u use over 3gigs for a certain month they drop udown to edge speeds but the only way u will know is if u do a speed test
Sent from my HTC Magic using XDA App
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First of all, the soft cap is 5 GB, not 3 GB. Secondly, I hear if you live in an area where there is HSPA+, after 5 GB they will drop you to 3G, then after 10 GB they will drop you to edge.
Secondly, it is still "unlimited" because you can still use the Internet -- just at slower speeds.
Lastly, they send you a text message telling you they throttled your speed, so you know. If you have been a customer with T-Mobile for a while, and/or this only happens to you once in a while, calling up T-Mobile can typically get them to remove the throttle.
gaww said:
Would they also be doing that to existing $5.99 - $14.99 "unlimited" plans?
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Not sure, but they probably do.
i pay $20.00 for unl. inter. you need to call customer care and order your phone from them in order to keep your cheap inter.
I'm not sure why you guys think you deserve the right for an early upgrade when you are currently locked into a 2 year contract. If you try to talk them into it they have no choice but to force you to get the new prices.
I've never understood the purpose of locking yourself into a new 2 year contract every time a new phone comes out. If a new phone is coming out, and you KNOW for a fact you want it, then save up ahead of time and buy it full price. That way you can keep your old grandfather plans with the much cheaper pricing. Or you can do what I'm doing and go with their EM+ solutions, which only T-Mobile offers, and have a much cheaper monthly bill but buy your phones outright. It saves much more money, just sell your current phone on craigslist and pay the difference.
Sent from my T-Mobile G2 using XDA App
I was not locked in on the line I upgraded with.
Currently using Nexus from eBay - will be selling it back there IF I decide to keep the 4G. If not, I have 20 days to return and go back to grandfathered plan.
I had been thinking about just paying full price and keeping my $14.99 plan if they had stuck with $30 for the plan.
What is their EM+ solutions and do you know what the EM+ price would be on this device?
Arcadia310 said:
I've never understood the purpose of locking yourself into a new 2 year contract every time a new phone comes out. If a new phone is coming out, and you KNOW for a fact you want it, then save up ahead of time and buy it full price. That way you can keep your old grandfather plans with the much cheaper pricing. Or you can do what I'm doing and go with their EM+ solutions, which only T-Mobile offers, and have a much cheaper monthly bill but buy your phones outright. It saves much more money, just sell your current phone on craigslist and pay the difference.
Sent from my T-Mobile G2 using XDA App
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Well, it can't get any cheaper than what I'm paying - $30 voice and $20 data. I may get more minutes with EM+, but I don't need them. And, by upgrading I don't have to change plans or anything. So, I get the phone at subsidized pricing as I know I'll be with T-Mo anyway. Furthermore, if I DO need to change providers for any extreme reason, the ETF drops over time, so nothing is lost and everything is gained, at least for me.
My t mobile rep let me stay with my hd2 data plan as long as it worked with the phone. Which it did.
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Scoop24 said:
My t mobile rep let me stay with my hd2 data plan as long as it worked with the phone. Which it did.
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Was that at full price or "upgrade" price?
gaww said:
Was that at full price or "upgrade" price?
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I upgraded
Sent from my HTC Glacier using XDA App
I didn't have this problem at all
So I wanna get the mytouch 4g. I'm currently one year into my two year contract with tmo with my gravity 2 (phone sucks). I talked to a rep and told me the phone would cost me around $300 since I'm not eligible for a full upgrade. Any way of getting the phone for less thru someone (Wirefly, etc.)?
Ghost430 said:
So I wanna get the mytouch 4g. I'm currently one year into my two year contract with tmo with my gravity 2 (phone sucks). I talked to a rep and told me the phone would cost me around $300 since I'm not eligible for a full upgrade. Any way of getting the phone for less thru someone (Wirefly, etc.)?
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Nope. The phone $450 without a contract
Switch over to a Family Plan and add the MyTouch as a new line maybe? Then just remove all the features on one of the lines. New lines qualify for the $150 pricing I think.
Do some back to back warranty replacements then threaten to cancel your contract if you don't get a new phone. It worked for me, and they sent me a free phone without renewing my contract.
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jrb1000 said:
Do some back to back warranty replacements then threaten to cancel your contract if you don't get a new phone. It worked for me, and they sent me a free phone without renewing my contract.
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A friend of mine just tried that ... He ended up with an LG Optimus... That's the best they would give him.
This is an example of a conversation questions, this will stay in general section.
They first tried to get me to upgrade, but I told them it was cheaper to cancel my contact and get a new phone through att. Needless to say they transfered me straight to retention.
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Craigslist !
Give it about two weeks and then check Craigslist.
Theres already a brand new in unopened box G2 for $350.00
in my area on C/L. I've seen a couple G2's for $300.00.
The MyTouch 4g will be the same in a couple weeks.
I bought my Nexus on C/L.
So. Right now I have the HTC One Xl. About a year into my contract with AT&T. My family has had them ever since they were Cingular. I pay my parents for my portion of the phone bill.
I want to get my own plan, and cancel the one with my parents when the contract is up. I am going to T-Mobile- getting the Samsung galaxy s4. If I tell Samsung to move my current number over to my galaxy, what would happen to my one xl? Could AT&T just give me a new number and I'll use that till I cancel with them next year? Or will they charge me the Early Termination fee? Or is there some other fee for changing your phone number?
Sent from my HTC One X using xda premium
I want to switch carriers. I currently have sprint and like a [email protected]#$$ I renewed my contract last October. Because Sprint was coming out with their LTE. Which is good , if it had good coverage. I only get it at work.
I have a friend with the GS3 in T-Mobile and he gets 4g everywhere.
Somebody told me there's a way to put your account with sprint on hold and you have to pay like 8 dollars a month. I don't know if that is true. Can anyone confirm.
I would love to switch. Plus I'm paying 330+ a month for 4 lines which people have told me I am overpaying by a lot.
heck yea you are overpaying...... i have one phone on att which runs me like 150 a month but I always go over my data..... now on pre paid net10 is good and you can bring any gsm phone and have it turned on with them but they cap ur data at 1.5 gigs a month
Sent from my HTC One using xda premium
It's called Seasonal Standby. Check it out here.
http://community.sprint.com/baw/community/buzzaboutwireless/customer-service/blog/2012/01/26/what-is-the-seasonal-standby-or-temporary-suspension-plan
That bill is ridiculous. Go with the uncarrier. 180 for 4 lines and unlimited.
That does sound like your best bet.
So my contract is up at AT&T, I have been thinking about switching to T-Mobile but I am scared that T-Mobile will not work inside my building at work. I don't want to cancel my AT&T until I know because I have the grandfathered unlimited data.
What I decided to do was to buy a Nexus 5, go to T-Mobile get a plan and try it out for a few weeks to see how the service is. My question is if I decide I do not want to move to T-Mobile and stay with AT&T is it as easy as cancelling the plan because I own the phone, and switching the sim card from T-Mobile to an AT&T?
milleirish said:
So my contract is up at AT&T, I have been thinking about switching to T-Mobile but I am scared that T-Mobile will not work inside my building at work. I don't want to cancel my AT&T until I know because I have the grandfathered unlimited data.
What I decided to do was to buy a Nexus 5, go to T-Mobile get a plan and try it out for a few weeks to see how the service is. My question is if I decide I do not want to move to T-Mobile and stay with AT&T is it as easy as cancelling the plan because I own the phone, and switching the sim card from T-Mobile to an AT&T?
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Yes. Grab a prepaid sim and pay for one month service from T-Mobile. If you don't like it go back to att.
Sent from my Nexus 5 using Tapatalk
Thanks for the info
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If you don't need the unlimited data (and it sounds like you don't if you're willing to switch to T-Mobile), another option to consider is the at&t pre-paid route. The GoPhone service is reasonably priced (2gb data for $60), and you'll be staying on the same at&t network.
Sent from my Nexus 5 using Tapatalk 4
T-Mobile offers an unlimited data plan for 70 a month.
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milleirish said:
T-Mobile offers an unlimited data plan for 70 a month.
Sent from my SAMSUNG-SGH-I747 using XDA Premium 4 mobile app
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why waste money on a new device, unless you really want to upgrade to a Nexus 5?
unlock your current S3, test the t-mobile service
I have to say that tmobile's building penetration is indeed poor... enough at my desk near a window, but not enough inside the window-less room in the middle of the building
but it's cheaper than the other plans available by the other carriers. but if you are on a grandfathered plan, evaluate whether it's worth staying
paperWastage said:
why waste money on a new device, unless you really want to upgrade to a Nexus 5?
unlock your current S3, test the t-mobile service
I have to say that tmobile's building penetration is indeed poor... enough at my desk near a window, but not enough inside the window-less room in the middle of the building
but it's cheaper than the other plans available by the other carriers. but if you are on a grandfathered plan, evaluate whether it's worth staying
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Bought a Nexus 5 because either way I'm upgrading my phone with out a contract.