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I have a weird problem which i'm experiencing often (not always but once or twice daily). While on a phone call for a good length of time my phone will spontaneously restart. before this spontaneous restart the phone call goes on speaker for 6-8 seconds. during this time I can hear the voice on the other side through speaker, but the person on the other side can't hear me. then i see the "Xperia" startup logo & the phone restarts. its not like a regular restart. during a regular restart the "Sony" logo appears first, then the "Xperia" logo.
my phone's specs are:
Xperia J, JellyBean, everything stock, never rooted.
you can try repair phone feature in pc companian.
where is it?
gavster26 said:
you can try repair phone feature in pc companian.
Click to expand...
Click to collapse
where is the "Repare phone feature" in PC Companion? i could not find any.. attached screenshot showing how pc companion appears when i connect my phone to my laptop.
its in update zone open it and it should be near the bottom
gavster26 said:
its in update zone open it and it should be near the bottom
Click to expand...
Click to collapse
you're right!! i found it!!! but before starting repair i want to ask you 2 questions:
1. does repair wipe all data on a phone?
2. how much megabytes it downloads during the process? (its showing 30 mins) but i have a slow internet connection.
it does take a while. yes it will reset your phone back up your apps first
problem still persists
gavster26 said:
you can try repair phone feature in pc companian.
Click to expand...
Click to collapse
well, i tried "repair phone feature" but it did not solve my problem. :crying:
ehteshamuli said:
well, i tried "repair phone feature" but it did not solve my problem. :crying:
Click to expand...
Click to collapse
then maybe is your phone hardware problem?
take it to service center,or try to root your phone and use CUSTOM rom.
Try to do settings - clear all. Before you do root it, you should send it first the service. Use the warranty instead. Tell them you did use pc companion and update service.
Paradox ST21i
Please help. Whenever I turn the smartwatch 2 on it just goes straight to Flash FS even when i power it on with NFC. Thanks in Advance
harrold11237 said:
Please help. Whenever I turn the smartwatch 2 on it just goes straight to Flash FS even when i power it on with NFC. Thanks in Advance
Click to expand...
Click to collapse
Not sure I am right, but I think you should use Sony's update manager (or whatever the name is) to flash the watch, or an other software, but mind if I ask, how did you get into this situation, what was the last thing you did when the watch was working?
Ranomez said:
Not sure I am right, but I think you should use Sony's update manager (or whatever the name is) to flash the watch, or an other software, but mind if I ask, how did you get into this situation, what was the last thing you did when the watch was working?
Click to expand...
Click to collapse
I was just checking the time then when i wanted to turn it on it wouldn't and when i rebooted it it just went to Flash FS
harrold11237 said:
I was just checking the time then when i wanted to turn it on it wouldn't and when i rebooted it it just went to Flash FS
Click to expand...
Click to collapse
Did it do the update?
So there I was watching a performance. Then I casually checked the time and BAM it was still stuck at 7:30 hen it was about 8. Then i did some quick research on my phone and saw about SUS then when I went home i tried and finally got it to connect. It was then stuck at about 1% and not moving at the installing (It said there was an update). Then overnight as my cmputer went to sleep the watch suddenly turned dead. It is now dead
List of Apps I installed:
WatchIt
TicTacToe
Smart Camera
Slideshow
Runtastic
Music Player
Messaging
Hangouts
Gmail
Email
Custom Watch
Call Handling
Calender Reminder
Calculator
harrold11237 said:
So there I was watching a performance. Then I casually checked the time and BAM it was still stuck at 7:30 hen it was about 8. Then i did some quick research on my phone and saw about SUS then when I went home i tried and finally got it to connect. It was then stuck at about 1% and not moving at the installing (It said there was an update). Then overnight as my cmputer went to sleep the watch suddenly turned dead. It is now dead
Click to expand...
Click to collapse
There are quite a few people whose watches are bricked after latest SUS update
see my thread here http://forum.xda-developers.com/showthread.php?p=48281895#post48281895
and here http://talk.sonymobile.com/t5/Wirel...re-for-the-Smartwatch-2-is/m-p/467273#U467273
best luck to find some solution
Anil
In Case anybody is interested . I have enclosed the video of my failed attempt to update the firmware buy using SUS
http://youtu.be/QQZNMxwk87Y
---------- Post added at 03:02 PM ---------- Previous post was at 02:58 PM ----------
In Case anybody is interested . I have enclosed the video of my failed attempt to update the firmware buy using SUS
http://youtu.be/QQZNMxwk87Y
Re: Flash F5 Message
I tried to update my smartwatch but it did not updating my watch, for thanks god my watch is working well..
After much cursing and gnashing of teeth, I got the Sony Update Service software to recognize the watch. I noticed that when I powered up my (bricked) SW2, the SONY logo would flash for a split second on the screen before the dreaded "Flash FS" message. So after powering down the watch, I plugged it in to my PC and hit the power button several times quickly. This triggered the windows device manager to successfully recognize the device as a Sony Smartwatch and the update software room it from there. About 10-15 minutes later... my SW2 was working again.
Sent from my XT1058 using Tapatalk
debaillon said:
After much cursing and gnashing of teeth, I got the Sony Update Service software to recognize the watch. I noticed that when I powered up my (bricked) SW2, the SONY logo would flash for a split second on the screen before the dreaded "Flash FS" message. So after powering down the watch, I plugged it in to my PC and hit the power button several times quickly. This triggered the windows device manager to successfully recognize the device as a Sony Smartwatch and the update software room it from there. About 10-15 minutes later... my SW2 was working again.
Sent from my XT1058 using Tapatalk
Click to expand...
Click to collapse
How did you do this? In my case sometimes it recognises it as "SmartWatch 2" using your solution, the Windows (8) installs it's driver and than it sais no device drivers installed in the device manager and neither the PC Companion notices it.
Could you help me somehow please?
vegh_mark97 said:
How did you do this? In my case sometimes it recognises it as "SmartWatch 2" using your solution, the Windows (8) installs it's driver and than it sais no device drivers installed in the device manager and neither the PC Companion notices it.
Could you help me somehow please?
Click to expand...
Click to collapse
To flash it power it on then quickly insert the USB. Should come up with something like a progress bar box. Utility should detect it maybe??
Any luck?
I've got it working by inserting USB just when SONY logo appears. It started normally the watch as if it never happened any FLASH FS screen. But after around 20 seconds of happiness, it froze again but this time I just cannot get it started again. Any other advice?
Thanks
Xtreme_FIRMWARE said:
To flash it power it on then quickly insert the USB. Should come up with something like a progress bar box. Utility should detect it maybe??
Click to expand...
Click to collapse
I still wasn't able to solve it.. My computer isn't recognises it, and neither my phone.. Any other solutions?..
Flash fs problem
please help Flash FS i tried so many time but its still showing Flash Fs
http://forum.xda-developers.com/showthread.php?t=2783426&page=8&nocache=1
This can be solution for Flash FS message when SUS is dead
and to get into DFU mode:
2. Turn the watch off.
3. Insert the cable into the watch and than into the USB-port of your computer (it is faster to insert the cable into the computer USB-port than into the watch).
4. Press and hold the watch power key for half a second immediately after you insert the cable into the USB-port (if the charging [in our case displays: Flash FS] begins return to the 2 step).
Hi,
I have a Motorola atrix 2. All of sudden it stopped detecting mobile(sim) network. It was working fine , in the morning when I woke up , when i tried to call it was showing flight moded is on and when i tried to to disable flight mode I could not do it , I did a factory reset , it didnt not resolve the issue. I thought it was sim problem , i changed the sim , that also didnt work. I tried recovery it also did not work. Sometimes it detects network but i could not make any call.Most of the times it doesnt detect network(it shows red plus sign).When i try to search for networks , it lists networks after 3-4 minutes(Vodafone , airtel , idea etc) ,But i fails to register with the network.
COuld you please suggest a solution. Is it hardware or software issue?
Thanks,
Hairsh
harish13 said:
Hi,
I have a Motorola atrix 2. All of sudden it stopped detecting mobile(sim) network. It was working fine , in the morning when I woke up , when i tried to call it was showing flight moded is on and when i tried to to disable flight mode I could not do it , I did a factory reset , it didnt not resolve the issue. I thought it was sim problem , i changed the sim , that also didnt work. I tried recovery it also did not work. Sometimes it detects network but i could not make any call.Most of the times it doesnt detect network(it shows red plus sign).When i try to search for networks , it lists networks after 3-4 minutes(Vodafone , airtel , idea etc) ,But i fails to register with the network.
COuld you please suggest a solution. Is it hardware or software issue?
Thanks,
Hairsh
Click to expand...
Click to collapse
There is a file called "radio.img" it's the software part concerned with cell network so probably if the problem came from software it (would) be that file, so please answer this Q first:
have you played and flashed some ROMs and Kernels?? is your phone rooted?
No I have not flashed or played with ROM or Kernel. What I did was my phone was attached to my laptop as USB storage and I removed directly(not safe removal , did not do safe detach). My phone is not rooted , Initially I had Gingerbread(when bought) after that I got official ICS update.
harish13 said:
No I have not flashed or played with ROM or Kernel. What I did was my phone was attached to my laptop as USB storage and I removed directly(not safe removal , did not do safe detach). My phone is not rooted , Initially I had Gingerbread(when bought) after that I got official ICS update.
Click to expand...
Click to collapse
glad to hear that your phone is clean from mods..etc
Now is your Atrix is AT&T version or asian version?
I am located in India..It should be an Asian version.
harish13 said:
I am located in India..It should be an Asian version.
Click to expand...
Click to collapse
good..so the last question, please go to settings>>about phone and tell me your firmware version (it will be like that 672.1.18.MB865.AsiaRetail.en.03)
رامز said:
good..so the last question, please go to settings>>about phone and tell me your firmware version (it will be like that 672.1.18.MB865.AsiaRetail.en.03)
Click to expand...
Click to collapse
System version : 672.1.18.MB865.AsiaRetail.en.03
Same as whatever you have mentioned.
Firmware configuration version : GAS_ASIA_EDISONICSRTSEA_P018
harish13 said:
System version : 672.1.18.MB865.AsiaRetail.en.03
Same as whatever you have mentioned.
Firmware configuration version : GAS_ASIA_EDISONICSRTSEA_P018
Click to expand...
Click to collapse
Great...now you need to fxz (it means flash the original Motorola firmware and restore it's initial state)
so here is what you need:
1) The same firmware (that's why I was asking you about system version)...download from here
http://sbf.droid-developers.org/download.php?device=17&file=351
copy it to desktop
2) Motorola Driver
http://www16.zippyshare.com/v/65297309/file.html
install it.
3) RSD Lite (it's the application used to flash)
http://www16.zippyshare.com/v/85618478/file.html
install it.
>>Now charge your battery to 100% that's very important.
>>backup your important info. from contacts to messages..etc.
>>Turn off your phone.
>>Enter Fast-boot mode by pressing (volume up+ volume down + power button) at the same time..the phone will turn on with a menu...press volume down to move the selector to (AB Fast boot) then press volume up to enter that mode.
>>you now should see "Battery OK"
>> Connect your phone to PC with the usb cable and wait to see connection has changed to "USB Connected" in phone
>>open RSD Lite and follow that video instructions:
https://www.youtube.com/watch?v=AHaEHjSzvQQ
Caution: Don't ever try to cut the flashing operation or your phone will be completely dead...so it's recommended to disable your antivirus while flashing and other services..just leave your PC alone till RSD Lite finishes the flashing.
It's not hard to fxz but please be careful with every step...... HAPPY FLASHING
My internet is slow , its taking time in downloading the firmware image. I will update you once I complete the process , thank you very much for the kind help.
Flashing was successful but for my bad luck the problem still exists. I think its an hardware issue. Do you have any idea? is it repairable? if repairable what would be the cost? Thank you very much for your support.
Good news ,it started working , i rebooted some 4-5 times after flashing firmware ,it started working now.
Thanks for your support. Thank you very much.
Sorry to say that my phone has gone mad. Now it shows network , but I could not able to make call ,if I call anybody it just gets cut and I am not able to receive any calls. Earlier it worked for some time i received 2 calls and I made 2-3 calls. Now calls are not going and not coming also.
harish13 said:
Sorry to say that my phone has gone mad. Now it shows network , but I could not able to make call ,if I call anybody it just gets cut and I am not able to receive any calls. Earlier it worked for some time i received 2 calls and I made 2-3 calls. Now calls are not going and not coming also.
Click to expand...
Click to collapse
I see that flashing original firmware doesn't help....sorry to say but it's now definitely a hardware problem
I guess that when plugging out the USB cable "specially if you unplug it slowly" some current leakage has reversed back and burned a tiny connections on the board.
actually I don't know the repair cost in service center...it depends on how much damage happened on board.
Note: maybe the battery is part of the problem...if your battery isn't genuine it may lead to that crazy behavior specially when making call or receiving calls as battery is required to raise up it's current to wake up some chips and provide more power to the antenna....if the battery was bad or damaged it can't raise it's power suddenly so system will goes crazy and may restart or freeze...etc
Make sure that your battery is genuine and not too old or that generic Chinese bad batteries as they aren't stable and may cause a current spike "extremely bad for electronics" when moving from charging mode to discharging mode and that's exactly what I think it happened to you.
Thanks. I will try to take it a repair centre , Lets see whether they can fix it. Bad part is Motorola no more provides service for Atrix 2 in India. I have to find someone who has expertise in fixing Atrix 2 problems.
harish13 said:
Thanks. I will try to take it a repair centre , Lets see whether they can fix it. Bad part is Motorola no more provides service for Atrix 2 in India. I have to find someone who has expertise in fixing Atrix 2 problems.
Click to expand...
Click to collapse
Dear harish.. did u find any repair center for atrix2...
harish13 said:
Thanks. I will try to take it a repair centre , Lets see whether they can fix it. Bad part is Motorola no more provides service for Atrix 2 in India. I have to find someone who has expertise in fixing Atrix 2 problems.
Click to expand...
Click to collapse
Hi Harish,
Before you go to the service center, try changing your SIM card.
I once had problem with my new MotoZine restarting everytime I clicked a pic. I took it to the service center, they reinstalled OS. That did not work. Then we changed the sim card, and miraculously it worked.
I know its weird, but its worth a try.
Hi folks,
Has anyones Z3 started randomly rebooting on its own?
Its done it 4 times in the last hour. Battery life is at 30%
Thanks
Mine none have this issue. Try using pc companion or flashtool repair your phone.
Sent from my D6653 using XDA Free mobile app
KurtHoyle said:
Hi folks,
Has anyones Z3 started randomly rebooting on its own?
Its done it 4 times in the last hour. Battery life is at 30%
Thanks
Click to expand...
Click to collapse
No I haven't seen that on mine, and I have run my battery down numerous times. As suggested above, I would look at restoring your phone or factory resetting it
I have gone through 3 Z3s and on 4th now, all were replaced for cosmetic reasons, none had any stability issues. All were rock solid no crashes.
Try removing all non factory installed apps, if that does not work try resetting to factory defaults. If that also fails then maybe your firmware/NAND got corrupted... happened to me with an HTC One X before (NAND). I highly doubt the worst case scenario though.
Thanks everyone. Ill do a factory reset today and see if that helps
Cheers
Bumping this thread to see if anyone else has had this issue... I've Googled, and some users have experienced this issue. So far I have factory reset my phone, but that has yet to work.
I'm getting random crashes, sometimes using the phone and sometimes while it's just sitting there... It happens like at least 10-15 times a day and I've only had my phone for like 4 days.
Toneekay said:
Bumping this thread to see if anyone else has had this issue... I've Googled, and some users have experienced this issue. So far I have factory reset my phone, but that has yet to work.
I'm getting random crashes, sometimes using the phone and sometimes while it's just sitting there... It happens like at least 10-15 times a day and I've only had my phone for like 4 days.
Click to expand...
Click to collapse
Same. Struggling.
i had my first random reboot yesterday phone was just sitting there.
hasn't done one since.
I've had the phone for 4 days (Software 23.0.A.2.93) and it randomly reboots 2-3x a day.
I've had the same problem as well. Sent it to Sony for repair. They said it had something to do with the software. Asked for more information, they said an app was causing it (I use normal applications: FB, Line, reddit, skype, dropbox). Sony said they "repaired" my phone by erasing all my data and re-installed the firmware. Happened AGAIN TODAY. BTW it shows up as a "system restart" in the diagnostics menu. Is this the same for everyone experiencing this? Btw i used the pc companion to repair my phone as you have mentioned before sending it to Sony; that DIDN'T work either
I'm seeing this maybe once every 1-2 days, after reading the program list above I'm trying removing Skype to see if that's causing issues.
Ian
ke7in said:
I've had the phone for 4 days (Software 23.0.A.2.93) and it randomly reboots 2-3x a day.
Click to expand...
Click to collapse
Suggest you to update to .98 or even .105, do a factory reset and check how it works afterwards.
sxtester said:
Suggest you to update to .98 or even .105, do a factory reset and check how it works afterwards.
Click to expand...
Click to collapse
So you presume that its a problem with software and not hardware is that correct?
kiminoir said:
So you presume that its a problem with software and not hardware is that correct?
Click to expand...
Click to collapse
Yes, correct. I'm running on .98 since day one and never had any unintended reboots at all. As we speak, my Z3C runs since about 10 days.
Sent from my D5803 using XDA Free mobile app
sxtester said:
Yes, correct. I'm running on .98 since day one and never had any unintended reboots at all. As we speak, my Z3C runs since about 10 days.
Sent from my D5803 using XDA Free mobile app
Click to expand...
Click to collapse
How do I do that though? There are now more issues now. The necessary phone applications themselves are now crashing (ie. contacts, clock, walkman) I've included a photo for you. My current plan is to send my phone back to Sony for repair once again. The problems seem to appear out of nowhere.
Thanks in advance
kiminoir said:
How do I do that though? There are now more issues now. The necessary phone applications themselves are now crashing (ie. contacts, clock, walkman) I've included a photo for you. My current plan is to send my phone back to Sony for repair once again. The problems seem to appear out of nowhere.
Thanks in advance
Click to expand...
Click to collapse
Please use the search function, it's been explained a countless times already: http://forum.xda-developers.com/z3/general/ftf-stock-firmwares-xperia-z3-models-t2886061
I did a repair (still on .93) and it seems ok since yesterday but we'll see. Here are the instructions Sony sent me:
Thank you for contacting Sony Xperia™ Online Support.
We have an extended guide that should help you fix the issue on your phone, please follow the instructions carefully:
Visit this link:
sonymobile dot com/us/tools/pc-companion/
Click on Download PC Companion
Run the software and install it
Turn the phone off and disconnect it from the computer
1. No matter what the program says do not connect the phone until you complete step 9
2. In the welcome screen you will see the different modules available for you including the "Support Zone" option. Click on "Start" below it.
3. On the next page Click on "Start" under "Phone Software Update"
At this point if you get an error stating that "Unable to install update components" or "Server is busy" , then please proceed to step 12
4. The program will say that there is no phone connected. Click on the option below that reads: "Repair my phone" the program will issue you a warning about the content that you will lose during the update
5. Choose the option to continue.
6. The program will issue a final message warning you of possible data lost during the update. Click on the checkmark and then on "Next".
7. After that, the program will download the necessary information (5 to 6 minutes) and it will present you with a list of phones.
8. Choose your phones model from the list then click on "Next" then you will see a new section telling you how to connect the phone. (don't connect it yet)
At this point the phone must be off and disconnected from the PC.
9. Connect the cable to the PC not to the phone, then while pressing and holding the indicated button (in the steps on screen an specific button will be shown for you to press on the phone) connect the cable to the phone and keep holding the indicated button until the program says "the update of your phone has started..." (in some cases a message of "Installing drivers" will appear before the message of "the update of your phone has started..." is shown.)
10. If you failed to follow the steps correctly the phone will turn on and it will request that you "Proceed with the following steps, slide down the notification bar", If this happens disconnect the phone from the cable, turn it off and repeat from step 9).
11. If the phone is connected properly, PC Companion will proceed with the update ( It will tell you to let go of the back key) then wait for the update to finish and follow instructions on screen to disconnect the unit.
Dear Customer,
12. If "Unable to install update components"
1. Close PC Companion
2. Install Java from: java dot com
3. Start PC Companion again and try to do the software unlock process once more.
Note: If you wish only to update the unit wait for the program to open and then select the quick link on the upper left corner that says "Update Phone/Tablet" and follow the instructions to perform the update. (the PC may request for the phone to be placed in Mass Storage mode. Do this by going into Settings>Xperia>Connectivity>USB connection mode)
Click to expand...
Click to collapse
Same here.
i have the same problem but i have rooted min with Glade rom, works fine except for the random reboot.
Hi all,
2 days ago I purchased brand new Z3 and today the device started restarting every 15-20 minutes. There are no external factor that seems to be causing it – the phone restarts without being in use. What I’ve notice is that it’s doing a “Soft Reboot”.
Some additional info – after the phone was turned on for first time it asked for an Software Update to Android 5.0. After installation it rebooted and asked for another update. The heaviest app that is currently running is Facebook.
I would really appreciate any suggestions as I would like to avoid waiting for two weeks for the service centre to do something, that I can also do.
Thanks!
KurtHoyle said:
Hi folks,
Has anyones Z3 started randomly rebooting on its own?
Its done it 4 times in the last hour. Battery life is at 30%
Thanks
Click to expand...
Click to collapse
...
I have a XZ, clean, nothing flashed or bootloader unlocked or whatsoever. I have the official Nougat installed but sometimes the phones is lagging suddenly. I had this in my Sonos app, in Runkeeper and it seems to be happening more and more. No problem so far, first let me reinstall everything. So I installed the lastest PC Companion and choose Software Repair. I asked me to turn off the phone, wait 5 seconds and then hold down volume down button and reattach to PC. I did this, but when reattach it, nothing happens. The led is green and slowly blinking(on for 5 seconds and then off or 5 seconds, and so on).
What is wrong here?
I assume, the factory reset is not as a hard reset as PC Companion does?
Nobody? The volume down does work while booted, so it looks like Volume Down isn't recognized when holding down and plugging it in. Or is this different for the XZ and is PC Companion suggesting the wrong instructions.
I have the same issue with both my XZ and my Z4 Tablet
olafd72 said:
Nobody? The volume down does work while booted, so it looks like Volume Down isn't recognized when holding down and plugging it in. Or is this different for the XZ and is PC Companion suggesting the wrong instructions.
Click to expand...
Click to collapse
Did you try in a different Pc maybe Driver wasn't installed correctly.
I did a repair it got till 30% and then got message says failed did the process all again and went to 100% and worked again perfectly.
Or try another USB port but if u gave another pc better.
Check and tell me.
Good call, tried on another PC and it worked first time.
fgar82 said:
Did you try in a different Pc maybe Driver wasn't installed correctly.
I did a repair it got till 30% and then got message says failed did the process all again and went to 100% and worked again perfectly.
Or try another USB port but if u gave another pc better.
Check and tell me.
Click to expand...
Click to collapse