Hi guys, sorry if this had been covered, but I just couldn't find it in the forum.
I'm trying to update my dad's Droid 2 Global (GSM, outside US), from stock 2.2 (with no updates applied ever) to gingerbread via OTA.
But when I tap on System Update, it states that it shows the following:
"Motorola account required:System update*is not available without a Motorola service account"
I've defrost bloatware, unrooted with z4root, and rebooted twice, but it's still there.
Any idea how to get around this? Thank you very much.
Let it "register with the server" and it will be ok (takes few moments on the rolling circle - be patient) Of course, make sure phone can connect to the internet...
Thanks for the reply
only option in that popup was to "setup account" if I remember correctly, phone's not with me at the moment.
When I tap on that, it just shows me all the app accounts that my phone has, ex: google, whatsapp, email. There isn't any Motorola Service account. There is one that could be nearest to a motorola service which reads "Backup", but going in there just shows can't connect to server.
I have all the manual updates, and can help you update manualy(not ota) if you want me to
Thanks rootfan
I think I'll try going factory reset first to see if it helps. I'll come back to you if I need any help.
Related
Dear All,
I am new user of Android, purchased Atrix-2 unlocked for other networks.
My problem is I am not able to go inside the phone after "Setup Accounts" section.
I tried putting T-mobile sim, and I can received the calls however I am not able to do anything other than that
The phone each time ask me to "setup account"; I really dont want to setup the account and skip it.
There is option to skip, but whenever I do that I get error saying process.com.motorola.setup has stopped unexpectedly. please try again
Can you please help me!!!
I am not able to use my phone, not able to make any calls
Thank you v much
Regards
Try to clean the configs using the recovery menu and set up again.
Did work?
Sent from my MB865 using XDA App
pan710 said:
Dear All,
I am new user of Android, purchased Atrix-2 unlocked for other networks.
My problem is I am not able to go inside the phone after "Setup Accounts" section.
I tried putting T-mobile sim, and I can received the calls however I am not able to do anything other than that
The phone each time ask me to "setup account"; I really dont want to setup the account and skip it.
There is option to skip, but whenever I do that I get error saying process.com.motorola.setup has stopped unexpectedly. please try again
Can you please help me!!!
I am not able to use my phone, not able to make any calls
Thank you v much
Regards
Click to expand...
Click to collapse
I'm pretty sure that the stock launcher is opening, so here's a solution.
1.) Go to market.android.com
2.) Search for Go Launcher
3.) Copy the Link in your address bar
4.) Paste link in an email and send it to YOURSELF
5.) Use the initial set up screen to set up an email account.
6.) Wait for a notification to pop up saying that you have received emails.
7.) Click notifications (should open email)
8.) Click on the email you sent to yourself
9.) Click on the link, and option to go to market should pop up. So click that.
10.) Download the launcher from the link.
11.) Hit the home button after it installs.
12.) You should be taken to your homescreen!!
You can't skip setting up a Google account... go ahead and make one, it's quick and easy. If you mean the "setup accounts" dialogue that comes up after you select a google acount... that should not be force closing.
If it's the setup accounts dialog that comes up then I can walk you through an external factory reset, and, if that doesn't work, look at the noob thread for how to flash an fxz.
cogeary said:
You can't skip setting up a Google account... go ahead and make one, it's quick and easy. If you mean the "setup accounts" dialogue that comes up after you select a google acount... that should not be force closing.
If it's the setup accounts dialog that comes up then I can walk you through an external factory reset, and, if that doesn't work, look at the noob thread for how to flash an fxz.
Click to expand...
Click to collapse
@cogeary, The same exact thing happened to me. The problem was that I did a factory reset and I froze the stock launcher. So when I started up, I couldn't do anything because I didn't have a working launcher. So what I ended up doing was sending a link to the market so myself, than using that to download GO Launcher.
So i think i may have changed my current master cloud on my atrix 2 by messing with cheesecake, i didnt update so im still at 2.3.6. Whenever i press check for updates it says title: motorola account required body: "system update" is not available without a motorola device account. Would you like to setup a account now? options:setup or cancel. i wahttp://forum.xda-developers.com/images/icons/icon14.gifnt to be able to update to ics when it officialy releases. thanks for any help
dhgjarhead said:
So i think i may have changed my current master cloud on my atrix 2 by messing with cheesecake, i didnt update so im still at 2.3.6. Whenever i press check for updates it says title: motorola account required body: "system update" is not available without a motorola device account. Would you like to setup a account now? options:setup or cancel. i wahttp://forum.xda-developers.com/images/icons/icon14.gifnt to be able to update to ics when it officialy releases. thanks for any help
Click to expand...
Click to collapse
Just go back into cheesecake and change the server to the Production server. That's the server where official OTA's come out.
wow its really that easy? trying it now
what is the default master cloud called its not changing
IT should be listed under "production". What does it say when you try to change it?
it says this should be good but then when i check to see what master cloud im on it still says master-qa4.blurdev.com
dhgjarhead said:
it says this should be good but then when i check to see what master cloud im on it still says master-qa4.blurdev.com
Click to expand...
Click to collapse
Happened to me once.... lol I forgot what I did to fix it. Try clearing the app data/cache and rebooting. If that doesn't work try uninstalling and re-installing
Hope that helps
can you give instructions on how to do that?
dhgjarhead said:
it says this should be good but then when i check to see what master cloud im on it still says master-qa4.blurdev.com
Click to expand...
Click to collapse
As long as you select production you should be fine. Production is the server that the OTA updates are released on.
I noticed that it always says that that is the current cloud. Don't stress about it too much.
well another issue has come to my attention, the inability to sync anything or get many notifications from facebook, i have to check my facebook app for my notifications instead of them just popping up as notifications on the notification bar. and i cant connect to att address book because i apparently need a motorola account for that! im freaking out! im feeling like my phones gonna just stop working soon!!:crying:
dhgjarhead said:
well another issue has come to my attention, the inability to sync anything or get many notifications from facebook, i have to check my facebook app for my notifications instead of them just popping up as notifications on the notification bar. and i cant connect to att address book because i apparently need a motorola account for that! im freaking out! im feeling like my phones gonna just stop working soon!!:crying:
Click to expand...
Click to collapse
Just say yes and let the phone set up a new sync account with Motorola. If the original one got unlinked there is not much else you can do. Every time you factory reset you also have to set up a new account. Once you do that everything should resync with the passwords for social networks already in your phone.
Okay, so I hope I'm able to explain myself clearly, and even more hopeful that some of the experts around here can help me.
A few days ago I was having some issues with my S3. Not sure what happened, but I wasn't getting any mobile signal. Long story short, I ended up doing a factory reset, and installed stock rom 4.1.2 via Odin. Then(because I wasn't paying attention and didn't read enough) I took the OTA updates of 4.3 and 4.4.2. So, I've read enough now to realize that my bootloader is locked. Okay, I can live with that. My problem is that my phone WILL NOT connect to the Play Store. It also WILL NOT connect to Hangouts correctly. I can still send and receive SMS, but it doesn't send do it under "my signed in account", just under a general "SMS" account. When I try to sign into my google account, I get a message saying "couldn't sign in because we couldn't reach Google". I've read dozens and dozens of posts and still can't find a fix. I've cleared caches, force stopped, uninstalled/reinstalled my google account, and even done a factory reset, but still get the same problems. I'm terribly desperate now. I can live with a locked bootloader(from what I've read, I have NO CHOICE), and I can even live with being on the stock 4.4.2 rom. But not being able to connect to the Play Store and Hangouts under my google account is driving me mad. Again, I'm running 4.4.2 and NE1. And please bear in mind, I'm not the most "technically inclined" when it comes to this stuff.
Any suggestions are GREATLY appreciated.
Thanks
Rich
Just to update, the problem has been solved. I'm not entirely sure what fixed it, but here is what I did.
I fired up Kies and did the "firmware upgrade" option. After that finished(about 30 minutes or so), I went in to "Google Play Services", "Google Hangouts", Google Play Store", and I THINK "Google Frameworks" and did a Force Stop, followed by Uninstall Updates. I then tried to connect with the Play Store and it took like 10 minutes, but it finally connected(I think it then did some updates to a bunch of Google apps). Again, I'm not entirely sure what step really fixed it, but all seems to be good now.
Hi everybody.
I'm new here, and haven't helped anyone yet. Still I hope somebody wants and actually can help me. Thanks in advance.
First & foremost: I searched for the problem before posting this and everywhere it says that Cyanogen fixed the 'Google Play Service' error. However, something is definately wrong with my phone as it won't boot anymore.
I'll try to keep it as short as possible:
Phone: One Plus One w Cyanogen mod. 64gb model.
I was on holiday last month and got a notification of an update. I installed it. After that I was experiencing the problem everybody seemed to have. Popups every 30 seconds (or less) saying the Google Play Services have stopped. As I was on holiday and didn't have Wifi at the time I was just irritated by the errors. I needed my phone for navigation (I was doing a roadtrip) and although Google Maps wasn't working anymore, Nokia Here maps was still operating and so I thought to solve the problem when I return home. However, a few weeks ago another update appeared on my phone and I was thinking this might be the fix for the problem so I installed it. Unfortunately the errors still appeared.
Then I found a workaround to stop the errors, I uninstalled the updates for Google Play Services. This stopped the errors, and still some apps were not working (GPS based apps) but at least the errors were gone.
Yesterday I tried to solve the problem. I read a lot online and decided to install the newest Google Play Services file. Unfortunately it didn't work. Errors returned but now I could also not enter the Google play store anymore. This should have been the moment to back up important files... but I didn't. Stupid me forgetting about lesson 1, logic 101... so stupid.
Ok, so this morning I stumbled upon a page from problogbooster.com and decided to follow Solution 1, which says:
Go to Settings >> Select Security >> Device administrators >> Deactivate Android Device Manager
Uninstall Google Play services update
Go to Settings >> Application Manager >> All >> Google Play services >> Select Uninstall Updates
If you use an app that requires the latest Google Play services, you’ll get an update prompt and the update may immediately be reinstalled.
Now again go to Settings >> Select Security >> Device administrators >> ACTIVATE Android Device Manager
Reboot your device.
After this reboot my phone doesn't start anymore. I'm sick of it. All my pics from my holiday are on there... and I would love to be able to back them up.
Does anybody have an idea on what to try next? Hooking it up through USB hasn't given me access to my files unfortunately.
Thanks in advance for anything that can help. Cheers.
Peter.
Update: every now and then it will try to boot, updating my apps (as if I just did an update) but when it's finished it just reboots again... and again.
The Cyanogen MOD ready screen is showing but nothing.
As there are no responses yet, let me narrow down the question:
Is there a possibility to access my photo's on the phone from the recovery menu? Or through ADB connection? Or through Fastboot? I don't care about the phone. The data matters to me. If it was the other way around I would just go back to factory settings and continue using and take the loss... but I don't want to accept that (yet...)
Pretty please, can someone help me with this?
Cheers
Peter.
I've got a replacement Z4 for my broken Z4. I went into Fastboot/Recovery/Wipe Data-Factory reset. I inputed my wifi password and the Z4 connected. The phone says its installing updates. I choose back up from Google Cloud. I put in my email and then my password for Google. Then it says phone has been reset and again asks for my email and password again. over and over and over. I downloaded Lenovo Rescue/Smart program on my desktop. It downloaded the newest ROM and flashed the phone. Again, the same results after putting in my email and password. It's a constant loop from Google. I'm at my wits end although I don't see any way this can be corrected. Any ideas out there? I double checked my X4 phone and signed into Google to be sure their cloud service wasn't down. No idea what I can even try at this point. Thanks, Wyn