Unable to setup new Z4 through Google Cloud - Moto Z4 Questions & Answers

I've got a replacement Z4 for my broken Z4. I went into Fastboot/Recovery/Wipe Data-Factory reset. I inputed my wifi password and the Z4 connected. The phone says its installing updates. I choose back up from Google Cloud. I put in my email and then my password for Google. Then it says phone has been reset and again asks for my email and password again. over and over and over. I downloaded Lenovo Rescue/Smart program on my desktop. It downloaded the newest ROM and flashed the phone. Again, the same results after putting in my email and password. It's a constant loop from Google. I'm at my wits end although I don't see any way this can be corrected. Any ideas out there? I double checked my X4 phone and signed into Google to be sure their cloud service wasn't down. No idea what I can even try at this point. Thanks, Wyn

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TF101 - unlockable, can I back up???

Hello everyone.
Here is my predicament. My daughter has a TF101 that is OEM with no root/ROM etc. The tablet has been offline for a few months now. We attempted to bring the tablet online last night and of course we forgot the unlock code. The "forgot password" option with her gmail account will not unlock the system as the wireless we had is changed out and the tablet can not contact the google servers.
Can anyone help with a way to unlock the system. Or a way to backup the tablet so I can reload.
Thank you
Tony
Excuse me, but I don't quite understand what you mean. Do you need access to your internet router? or google account? if it's your router you can look it up on any computer connected to it, or reset the router (hold reset button for 15seconds) and set a new password. If it's google then try recovering the password on a physical computer.
tsman said:
Hello everyone.
Here is my predicament. My daughter has a TF101 that is OEM with no root/ROM etc. The tablet has been offline for a few months now. We attempted to bring the tablet online last night and of course we forgot the unlock code. The "forgot password" option with her gmail account will not unlock the system as the wireless we had is changed out and the tablet can not contact the google servers.
Can anyone help with a way to unlock the system. Or a way to backup the tablet so I can reload.
Thank you
Tony
Click to expand...
Click to collapse
Try this, just follow the instructions posted
https://play.google.com/store/apps/details?id=se.curity.android.screenlockbypass
Thing O Doom said:
Excuse me, but I don't quite understand what you mean. Do you need access to your internet router? or google account? if it's your router you can look it up on any computer connected to it, or reset the router (hold reset button for 15seconds) and set a new password. If it's google then try recovering the password on a physical computer.
Click to expand...
Click to collapse
OK. let me see id I can explain this another way. All I get on the logon screen of the transformer is to reset using your gmail account. The tablet is unable to reset as we type the gmail account and password with no results.
Any help would be great.
Tony
baseballfanz said:
Try this, just follow the instructions posted
https://play.google.com/store/apps/details?id=se.curity.android.screenlockbypass
Click to expand...
Click to collapse
I am unable to log onto the system therefore unable to install any apps from market.
Any other thoughts.
Tony
tsman said:
I am unable to log onto the system therefore unable to install any apps from market.
Any other thoughts.
Tony
Click to expand...
Click to collapse
Can you access the Play Store from a PC? This method require you use a PC.
You can install app to your tf from your PC, just log into the Play Store with the same google account as your tf.
Find the app, click install, choose the device and it will auto install to your device. After this app installed, choose another app, any app and do the same. If it work your lock screen will be bypass. Backup your stuffs, do a factory reset to get rid of the lock code
From what I'm reading he can't unlock the tablet due to too many attempts. He also can't unlock it with the google account because it can't access his wireless router. That would also make him unable to install the app to bypass the screenlock. I'm not sure if there is any other way to get around it. unless you take the tablet to somewhere else that you had used wifi and hope they haven't also changed their wireless. Other than that a factory wipe is all I can think of.
Can you just set the SSID and password on the wifi router to a known good value that the TF is looking for? In other words, make your current wifi mimic the old one?
ADB might be a option too, although I bet that is a slim chance.

Lost Phone, Changed Gmail Password, Can't Push Apps

My wife lost her phone, and I recommended changing all of her passwords because we don't know if it is in the wilderness or someone picked it up. Then I realized I could push apps from the Market to her phone such as AndroidLost, I've tried to push several apps, it says they're successful but they don't work as intended so I doubt they installed on the phone.
I tried to reset the password back to the old one and google won't let you. So am I 100% SOL?

Sold phone on Swappa. Buyer getting the device was wiped at setup.

So I sold my phone (Galaxy S6) on Swappa, first time ever. The buyer received the phone went to set it up and the an error reading "This device was reset. To continue, sign in with a Google Account that was previously synced on this device." He recommended doing a video call where I would give him the password so he could get in and remove my account. And I would be able to watch him so I know he isn't stealing my information. I changed my password before giving him it because it is similar to other passwords I use for other logins. When we went to do the call it keeps looping back to that same screen with an error message. I know it recognizing my email because I see my picture pop up when it asked for a password. In my research I just came across articles like this: http://www.androidpolice.com/2015/07/13/dont-change-your-google-password-before-factory-resetting-your-android-phone-you-might-trip-a-72-hour-security-lockout/
I just want to know if I am permantly locked out because I changed my password after I reset, or if we can try again in 72 hours? I can't find anything more clear about changing the password after the factory reset, everything talks about before.
thefayeride said:
So I sold my phone (Galaxy S6) on Swappa, first time ever. The buyer received the phone went to set it up and the an error reading "This device was reset. To continue, sign in with a Google Account that was previously synced on this device." He recommended doing a video call where I would give him the password so he could get in and remove my account. And I would be able to watch him so I know he isn't stealing my information. I changed my password before giving him it because it is similar to other passwords I use for other logins. When we went to do the call it keeps looping back to that same screen with an error message. I know it recognizing my email because I see my picture pop up when it asked for a password. In my research I just came across articles like this: http://www.androidpolice.com/2015/0...ne-you-might-trip-a-72-hour-security-lockout/
I just want to know if I am permantly locked out because I changed my password after I reset, or if we can try again in 72 hours? I can't find anything more clear about changing the password after the factory reset, everything talks about before.
Click to expand...
Click to collapse
Well, wait for 72 hours and see
thefayeride said:
So I sold my phone (Galaxy S6) on Swappa, first time ever. The buyer received the phone went to set it up and the an error reading "This device was reset. To continue, sign in with a Google Account that was previously synced on this device." He recommended doing a video call where I would give him the password so he could get in and remove my account. And I would be able to watch him so I know he isn't stealing my information. I changed my password before giving him it because it is similar to other passwords I use for other logins. When we went to do the call it keeps looping back to that same screen with an error message. I know it recognizing my email because I see my picture pop up when it asked for a password. In my research I just came across articles like this: http://www.androidpolice.com/2015/07/13/dont-change-your-google-password-before-factory-resetting-your-android-phone-you-might-trip-a-72-hour-security-lockout/
I just want to know if I am permantly locked out because I changed my password after I reset, or if we can try again in 72 hours? I can't find anything more clear about changing the password after the factory reset, everything talks about before.
Click to expand...
Click to collapse
sorry, i cant help with your question, but in the future, remove your account from the phone before factory reset and you wont have this problem.
any phone running lollipop and forward will have this new security on it, and if your phone never had software older than lollipop on it, there is no way to bypass the security check.

Need help getting past FRP protection on an improperly factory reset phone.

Hello, a few days ago my aunt called me, because she was unable to get her phone to work. Turns out she managed to get into the recovery menu while attempting to turn the phone on and hit factory reset from there. I do have access to her login details for the account that was used with the phone, and the phone in question does appear to be linked to this account. I have waited 72 hours since she reset the phone, but haven't been able to log into it. I also do not see the option to remove the phone in the security tab in her Google account. How screwed is the phone?
The phone is a Gigaset GS370, and finding a legit stock firmware for it is unlikely, although if anyone has any ideas, it's appreciated.
ExpandWeiner said:
Hello, a few days ago my aunt called me, because she was unable to get her phone to work. Turns out she managed to get into the recovery menu while attempting to turn the phone on and hit factory reset from there. I do have access to her login details for the account that was used with the phone, and the phone in question does appear to be linked to this account. I have waited 72 hours since she reset the phone, but haven't been able to log into it. I also do not see the option to remove the phone in the security tab in her Google account. How screwed is the phone?
The phone is a Gigaset GS370, and finding a legit stock firmware for it is unlikely, although if anyone has any ideas, it's appreciated.
Click to expand...
Click to collapse
FRP can likely be bypassed.
But you really need to see a video of it being done to understand.
Search YouTube for frp, your device and Android version.
Sent from my Moto E (4) using Tapatalk

[SOLVED] Asking for 'previous password' after wipe, won't accept Google credentials

Getting desperate here. My friend wanted to do a factory reset because she was running out of space, and everything was lagging. I told her no problem, just make sure to have your correct Google credentials. I don't use Google (Custom ROM FOSS guy) so have very little experience with possible issues.
So we went into the settings and wanted to initiate the factory reset process. She was asked to enter her PIN, which he had forgotten. She always uses fingerprint to access her device. Therefore I went into recovery and did the wipe from there. Everything seemed normal. We were greeted with the welcome screen, entered the Wi-Fi key, then it checked for updates for a moment. After that it asked for a "previous password". Before doing the factory reset, we double-checked her Google credentials to make sure nothing goes wrong. I was a little irritated that it wouldn't ask for her Google Account Email address first. Alas, after several attempts, it just wouldn't accept her Google password. We entered her account on a browser, no problem there.
I did some research, and there have been several people with the same or similar problems. Some report that they need to enter a PIN after factory reset. Seems like HTC is asking for a different password, and not the one for the Google account. Unfortunately she does not remember to have ever created a password for the device.
What really bugs me is that even the official HTC support page for the U11 does not mention this obstacle:
What can I do if I forgot my screen lock password, PIN, or pattern?
www.htc.com
I successfully bypassed FRP on a Samsung Galaxy J5 several years ago, and tried the same with the following tutorial:
Everything goes well, until the YouTube app opens and asks me to update. When I tap on update, it wants me to sign in to Google Play. When I tap on sign-in, it immediately asks for this ominous 'previous password' again.
Hope you guys have a solution. Data is all backed up, but she really needs this phone.
UPDATE: She remembered the password. She said she had to set it up together with the fingerprint when she got the device.
Still, I find it extremely misleading that HTC does not follow its own guidelines. The official support page for this model linked above explicitly states that in order to remove any PIN, pattern or password, you can wipe the device.

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