Database Info

lg warranty info

I bought this phone used from craigslist and do not have service for it currently.
is my warranty still valid?
who would I contact if something decides to break?
I'm not to experienced with smartphone warranties
Sent from my LG-P999 using XDA App

NO. There is no warranty. To obtain warranty service you must prove you bought your phone through an authorized channel. Craigslist and eBay are specifically excluded from warranty coverage.

jboxer said:
NO. There is no warranty. To obtain warranty service you must prove you bought your phone through an authorized channel. Craigslist and eBay are specifically excluded from warranty coverage.
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can you state some sources? I doubt this doesn't have a warranty

Here is the applicable text from the warranty.
(2) The limited warranty extends only to the original purchaser of the product
and is not assignable or transferable to any subsequent purchaser/end user.
So if you bought it second hand on Craigslist or through a gray market reseller, there is no warranty.
Applicable warranty pages attached.

jboxer said:
Here is the applicable text from the warranty.
(2) The limited warranty extends only to the original purchaser of the product
and is not assignable or transferable to any subsequent purchaser/end user.
So if you bought it second hand on Craigslist or through a gray market reseller, there is no warranty.
Applicable warranty pages attached.
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Ok, so if i was able to get the original owner to call in would that work?
Would they even ask me if i was the original owner?
I believe i should have the right to a warranty

?????
tylerwatt12 said:
Ok, so if i was able to get the original owner to call in would that work?
Would they even ask me if i was the original owner?
I believe i should have the right to a warranty
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maybe you should of made this title hey how do i scam into a warranty.
boxer told you and showed you in writing that if you buy from an unauthorized dealer or second hand there is no manufacturers warranty.
is it right or fair maybe not but it is what it is.
Due to how you bought the phone you do not have a warranty.
If you have the original buyer say he still has the phone and gets it warrantied that would probably work.

I hate to break this to everyone, but based on what I have observed and after reading about the experiences of others... I don't think any of us have a functional warranty, regardless of where we obtained our G2xs.

well
Spyvie said:
I hate to break this to everyone, but based on what I have observed and after reading about the experiences of others... I don't think any of us have a functional warranty, regardless of where we obtained our G2xs.
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dont know about functional but definaltey dysfunctional

In my experience, LG makes good washers and dryers. Maybe that should've gave me pause to think before I bought this phone.

I believe you'd still have warranty through LG, just not T-Mobile, which is a bummer.

Spyvie said:
I hate to break this to everyone, but based on what I have observed and after reading about the experiences of others... I don't think any of us have a functional warranty, regardless of where we obtained our G2xs.
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ya no kidding. After getting several G2X's with screen-bleed problem I called LG trying to get them to fix / replace it bia the warranty. Making a LONG story short - they wouldn't honor the warranty because "all the G2X's have that problem" !!! Is that f-ed up or what! They're all defective so they wont fix...hahahaha. Last thing I ever by from LG for sure.

TechnoHippie said:
ya no kidding. After getting several G2X's with screen-bleed problem I called LG trying to get them to fix / replace it bia the warranty. Making a LONG story short - they wouldn't honor the warranty because "all the G2X's have that problem" !!! Is that f-ed up or what! They're all defective so they wont fix...hahahaha. Last thing I ever by from LG for sure.
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It's LG poor part choice, I remember my Zune, the OLED screen would actually light up when black in certian spots, it was very annoying. Almost every phone has it's weak spot. But what i'm concerned about is the charge port breaking, it looks very vulnerable being so thin

Just another side note. There is also a big section in the user manual's and the warranty that says if you install a non official OS the warranty is also void. So by default, 99% of anyone reading this on this forum would have no warranty even if they were the original purchaser. Yea, if you can return it to stock you should be ok, but if your beyond that you'd be screwed. I bought mine second hand and had it sent to me in Bangkok. So I knew I would have no warranty coverage here regardless of what I did with the phone (which is still stock as I haven't seen any reason to root it yet).

jboxer said:
Just another side note. There is also a big section in the user manual's and the warranty that says if you install a non official OS the warranty is also void. So by default, 99% of anyone reading this on this forum would have no warranty even if they were the original purchaser. Yea, if you can return it to stock you should be ok, but if your beyond that you'd be screwed. I bought mine second hand and had it sent to me in Bangkok. So I knew I would have no warranty coverage here regardless of what I did with the phone (which is still stock as I haven't seen any reason to root it yet).
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Which part of bangkok? I'm 1/2 thai

tylerwatt12 said:
Which part of bangkok? I'm 1/2 thai
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reasonably close to city center

My Thai family lives near the TPI tower

tylerwatt12 said:
My Thai family lives near the TPI tower
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In the new condo near Chan Road that just opened up about six months ago? I drive past that building quite a bit. I probably live about 1 to 2 km from that tower.

[Q] I just broke my triumph's screen!

I know I messed up by not getting the 5 dollar insurance. I sure am pissed of at myself now. To make matters worse I purchased my triumph on Ebay. lol. Does any cellphone repair store deal with these phones already, I might have to check sometime this week But is there any website where maybe I can purchase a gorilla glass screen replacement. I would gladly take on the repair challenge myself. Thanks everyone! Hopefully someone can help and I would greatly appreciate it!
(Edit) A nice VM chick allowed me to get it insured, surprisingly I still had time. If anyone wants to ill open it up for sure when I receive my new one.... for science!!!

Not to rub salt in the wound but I seen a bigger screen and figured I'd be the first one to break it so I got the insurance. I got mine from Best Buy. Might be a dumb question but will VM warranty it?

I believe BB only warrants the phone usually for 30 days, I'm not to sure. Regarding VM as soon as you sign up, you often receive a text that lets you add on insurance for 5 extra dollars. GET IT!! Because as of now my best hope is to just go to a random repair shop and see if they can even fix it.

Hey, do us a favor - take a photo of the broken screen and post it here!

JWhipple said:
Hey, do us a favor - take a photo of the broken screen and post it here!
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http://imgur.com/a/fMIeG Here ya go! Basically the touchscreen still functioned but about 80% of the top screen was not working at all. Then the battery died and it did not want to take a charge anymore. Basically both issues are unrelated it just so happens that Motorola really rushed this thing, and you can tell what a terrible job they did looking at the whole sub-forum. I wish I would have avoided spending 300 bucks and would have grabbed the Optimus V instead, I never hear anything bad about it. And being a college student I cant afford a 100$ monthly plan.
(EDIT) Really looking at this, I don't even know if the glass broke or if the touchscreen did. I don't feel anything on the outside. You guys are the experts, I will gladly open it up for you guys if you want. I just need to buy those tiny screwdrivers.

OUCH!~!!!!!!! Sorry man

jjuanml22 said:
http://imgur.com/a/fMIeG Here ya go! Basically the touchscreen still functioned but about 80% of the top screen was not working at all. Then the battery died and it did not want to take a charge anymore. Basically both issues are unrelated it just so happens that Motorola really rushed this thing, and you can tell what a terrible job they did looking at the whole sub-forum. I wish I would have avoided spending 300 bucks and would have grabbed the Optimus V instead, I never hear anything bad about it. And being a college student I cant afford a 100$ monthly plan.
(EDIT) Really looking at this, I don't even know if the glass broke or if the touchscreen did. I don't feel anything on the outside. You guys are the experts, I will gladly open it up for you guys if you want. I just need to buy those tiny screwdrivers.
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mod edit: Watch the language please. If you haven't got anything nice to say, don't say anything at all.

I thought I read somewhere that VM warrants their phones for a year, no matter where you buy them. I could be wrong, and it could be for manufacturer's defects only. I'll look for the link when I get home.
Sent from my MOTWX435KT using Tapatalk

From the VM site:
http://www.virginmobileusa.com/30-day-guarantee
One-Year Warranty
All mobile phones purchased directly from Virgin Mobile, or one of our authorized resellers, include a one-year warranty from the original equipment manufacturer. If you experience an equipment malfunction, call Virgin Mobile At Your Service at 1-888-322-1122 and we will arrange for a replacement mobile phone.
I seriously doubt that would cover a cracked lcd screen. But I guess it doesn't hurt to try.

llorn said:
From the VM site:
http://www.virginmobileusa.com/30-day-guarantee
One-Year Warranty
All mobile phones purchased directly from Virgin Mobile, or one of our authorized resellers, include a one-year warranty from the original equipment manufacturer. If you experience an equipment malfunction, call Virgin Mobile At Your Service at 1-888-322-1122 and we will arrange for a replacement mobile phone.
I seriously doubt that would cover a cracked lcd screen. But I guess it doesn't hurt to try.
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Yeah...there it is. The worst that can happen is they laugh at you...but what have you got to lose at this point? Maybe they can at least ship you a heavily discounted one...you never know.

Ouch that really sucks man
Well if all else fails you can always try and repair it your self.
It might cost a bit since some of the newer phones are coming with the lcd and the glass as one unit...
I might be wrong and only need to purchase the glass...
Good luck and hope you well

alex324us said:
Ouch that really sucks man
Well if all else fails you can always try and repair it your self.
It might cost a bit since some of the newer phones are coming with the lcd and the glass as one unit...
I might be wrong and only need to purchase the glass...
Good luck and hope you well
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I'll eventually find a way to fix it. The good thing about it being prepaid is I can stop paying anytime without penalties. Thank you so much for being a kind person and wishing me good luck!
(Ninja Edit) I just called VM and this nice chick allowed me to get it insured. I'm feeling a bit better now... (I'll claim it as lost or something)

jjuanml22 said:
(Edit) A nice VM chick allowed me to get it insured, I'll just claim my phone was lost (To an epic accident lol).
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Not that it bothers me either way - I'm actually glad someone helped you out, BUT, couldn't this be considered a form of insurance fraud?

jjuanml22 said:
I believe BB only warrants the phone usually for 30 days, I'm not to sure. Regarding VM as soon as you sign up, you often receive a text that lets you add on insurance for 5 extra dollars. GET IT!! Because as of now my best hope is to just go to a random repair shop and see if they can even fix it.
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Not true. I bricked my optimus v. So iread into the wack tech deal and it covers power surges. So i threw it into the microwave for ten seconds...150 off my new triumph! (The plans for two years btw)
Sent from my MOTWX435KT using XDA App

JWhipple said:
Not that it bothers me either way - I'm actually glad someone helped you out, BUT, couldn't this be considered a form of insurance fraud?
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I just started paying for this phone this month, she said I still had another week left actually, Had I waited more she said she would not have been able to help me.

jjuanml22 said:
I'll eventually find a way to fix it. The good thing about it being prepaid is I can stop paying anytime without penalties. Thank you so much for being a kind person and wishing me good luck!
(Ninja Edit) I just called VM and this nice chick allowed me to get it insured. I'm feeling a bit better now... (I'll claim it as lost or something)
Click to expand...
Click to collapse
Just remember that if you claim it as lost, you'll have a $100 deductible. Here's the VM claim site:
http://www.phoneclaim.com/virginmobileusa

llorn said:
Just remember that if you claim it as lost, you'll have a $100 deductible. Here's the VM claim site:
http://www.phoneclaim.com/virginmobileusa
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Click to collapse
I knew about the deductible beforehand though. Thanks the link really helped.
I love the xda community!

[Q] Xperia X8 dead

After try to unlock... dead, no led, no vibration with ON button, no screen image, nothing, computer dont see it... is my girlfriend phone... :crying:
Somebody have some solution?? or something??
I tried apply guaranty but the stupid kid in the store dont even check it, just say "was a virus attack, the warranty don't cover that issues..."
People say that store dont make effective the warranty with this argument because is not a legal store in a mall so... -.-
I need to do by my self
Plz help

Send it to sony.. There is no change if you try to fix it yourself
Sent from my E15i using xda premium

Dam store
They just tell me "A virus broke your phone, warranty voided by virus attack" Then I lost my phone T.T

Zero_7005 said:
They just tell me "A virus broke your phone, warranty voided by virus attack" Then I lost my phone T.T
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if your phone is inside warranty they have to repair it! also because they cannot say that you used that the improper way! if it was really a virus and you are the producer of the device you can flash the stock sotware inside it again and again, at least if the virus has not fried some hardware component, that if is not under warranty they should be able to change, by telling you wich part is broken and how expensive it is. if you have a friend at a law school o lawyer ask him if you can "scare" them with a sue! not an actual sue, but something like my lawyer say that you are ****ing kidding with me and that there is room for a sue! you local sony service will probaby find at least a way under payment to give back life to your xperia!

[Info]Reset knox possible

Hello to all!
Interested in the fact of rooter my Galaxy notes 3 but worried of losing the guarantee I have just contacted 2 PSM agencies of Lyon (France) to know if it would repair my note 3 if necessary in spite of the fact that the knox is 0x1.
The answer was without ambiguity (especially as he had just had this day an e-mail of Samsung their giving the instructions for the case of a root note 3)
Indeed PSM the possibility of putting back the knox in 0x0 and then of making the guarantee of play our telephone (method supplied by samsung he read me the whole e-mail but was not willing to tell me how he could make this miracle)
The only factor which it is necessary to take into account for this reset is the 65€ sum chargeable to the customer.
Sorry for my english

This would be great if its for all of Europe including the UK. I will ring them tomorrow and confirm. I honestly wouldn't mind rooting if it only cost me around £60 to reset it back.
Sent from my SM-N9005 using XDA Premium 4 mobile app

It is few to bode well all this, the method will eventually be well leaked

With this information, the "fuse" seems to be logical and not physical!

Ok....9 posts.....Nope. Don´t buy it.

dragoncius said:
Ok....9 posts.....Nope. Don´t buy it.
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Maybe he was a silent reader ? See that 2008 ?

dragoncius said:
Ok....9 posts.....Nope. Don´t buy it.
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Click to collapse
His English isn't 100% so maybe he doesn't feel comfortable posting -
makes him no less of a member whether he has one post or 1000000 posts
Using that logic however makes him more of a member than you due to him being here 3 years longer than you - but hey I'm just speculating... Also Not sure if you'd like to be wrote off so easily either.
nlatifolia said:
Maybe he was a silent reader ? See that 2008 ?
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Indeedy

OK. Sorry.
Still, shouldn't been taken too serious (the rumor,not the member).
Sent from my SM-N900W8 using XDA Premium 4 mobile app

dragoncius said:
OK. Sorry.
Still, shouldn't been taken too serious (the rumor,not the member).
Sent from my SM-N900W8 using XDA Premium 4 mobile app
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I'm not disagreeing with your point of "Is there truth to the reset of KNOX" :good:
I just disagreed cheekily with the way you put it across, it's all good though

I'm trying to figure what are u guys talking about and if I'm not mistaken you're still wondering if Knox can be reset?
It was reported by quiet few users already that Samsung has the capability of resetting Knox and I thought it was already established Knox flag doesn't use e-fuse and can be reset. Now, I can't vouch for this particular service center, but if they can get tools from Samsung, they should be able to reset the flag. I also don't think this is worth the price unless the phone is already seriously broken and need to be send for service to Samsung center already known for refusing repairs with the flag tripped, or Knox software needs to be used. The chances for the phone breaking down before one yr warranty expires are not that huge and even if it breaks, it could go dead to the point flag can't be checked anyway. It would probably be better to get outside insurance, that would cover accidental damage and theft as well, if available, for not much more cash. And yeah, I still think/hope some way of resetting flag will be leaked.

I'm Just a french guy so post in english is not easy for me...
It's was just an information for people search solution for reset knox. Psm says that they could be with the approve of samsung and Psm is a great sav store. Thats all, i've nothing tout sell. There is no interest tout lie about this suggest so i just want to share this info.
Thanks for your compréhension!
Sent from my SM-N9005 using XDA Premium 4 mobile app

dragoncius said:
Ok....9 posts.....Nope. Don´t buy it.
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Click to collapse
There are at least two other long threads where I have counted 5-10 people that have already had their knox flag reset, first is full of T-Mobile users:
http://forum.xda-developers.com/showthread.php?t=2637718
and this one here:
http://forum.xda-developers.com/showthread.php?t=2504258
corleone69 said:
With this information, the "fuse" seems to be logical and not physical!
Click to expand...
Click to collapse
Yes, the fuse is very likely still involved but it is probably not only the fuse.

Well, the only way knox is not hackable is if it a hardware fuse without any of the pins exposed externally. If the fuse has pins on the chip package, then fooling knox will be as easy as soldering a bridge between the two pins.
I already tripped my knox, will be a good thing if there is a fix for it, but I won't be holding by breath..

[Q] Need help, my phone died, HTC wants to rip me off

Hello, first of all I want to make it clear that my model is HTC One Mini (M4) and I'm posting here because I will get response faster, because m4 forums are pretty dead at the moment. My phone is three months old, so it roughly had like an year and nine months guarantee left. I had rooted my device and flashed CM11-nightly. Suddenly one morning the phone literally died in my hand with no reason at all. I have never dropped it, neither water damage it or something like that. I've tried everything to get it working again, with no luck. I've sent it to service through my carrier. They told me the phone will be sent to Germany (I guess HTC have service center there). I've waited almost a month and finally I got response. They told me that I've rooted and want me to pay 300$ for a new motherboard and I'm not gonna have any warranty left after paying. I've found few posts with almost identical problem, but people state that HTC fixed their devices for free. Here's one post for example: http://forum.xda-developers.com/showpost.php?p=52462075&postcount=13
For me this is ridiculous - it is like getting a new laptop, installing some linux distro on it, because you just don't like WIndows (HTC Sense for my example) and then get billed for faulty hardware. I really need your help folks, as this phone is on leasing and I am still paying it. I really can't afford these 300$ now and I have no guarantee that HTC's own hardware won't fault again and I will have to pay again. I really need an advice how to proceed. Should I try get my phone and try to send it to some other service center again and hoping for a miracle? Do I have any rights after hardware malfunction that I'm not responsible of, even after rooting? Yeah, I'm that desperate.
One thing I am sure of - I am never buying HTC's products again. After buying it had gaps of imperfections, had lights coming out of these gaps ( reference - http://i.imgur.com/4lXWWth.jpg ). They didn't want to swap the device. Now this.

1. Is there not an RUU you can use to back to stock?
2. Regardless of whether the forum is dead, you've still posted in the wrong place so it will get closed/moved eventually

It's HTC regarding problem, not HTC One in general. No I cannot get back to stock, because phone just can't boot as it's motherboard is dead, like I wrote in the OP.

How did the came to know u rooted ur phone!
Sent from my Galaxy Nexus using xda app-developers app

I don't know. I knew it was obvious it was a hardware failure when I've sent it and thought that they will just give me a new device.

Moved to HTC One Mini Q&A.
Devices have their own specific fora for a reason, you might get faster advice, but it may be wrong.

And again someone with cm11 flashed... i havent found a single person with this problem with a custom sense rom

LQi said:
Could you ask your carrier what exactly caused it and why the motherboard had to be replaced?
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Click to collapse
If your gonna be charged $300 you have the right to know why and in DETAIL! I'm currently dealing with HTC with another hardware issue. And i've found them to be pretty lazy checking there phones. I've sent my phone in twice now for a faulty usb port. The first time they didn't even look at it and sent it back saying there was nothing wrong with it ...right. The point is they most likely didn't even test it and decided to put the blame on you because they can... As much as I like my phone I don't think i'd go HTC again. You want to get on to your version of trading standards.
Sent from my GT-I9000 using Xparent Green Tapatalk 2

@J0ro have a read of this mate... if it will help but http://forum.xda-developers.com/showthread.php?t=2666925

@Braddison Thanks for info.
Just recieved an email from the HTC repair centre regarding my phone repair, for my loose USB port, and I'm pissed!!!
In the email HTC has said that the loose USB port isn't covered by the warranty and they want to charge me to replace the main board?! £130!!! which I guess is near $300? Absolute bull! How can HTC charge me for USB port becoming loose after only 3 months? The phone should last the 2 years for which I am contracted! The USB/charger port should last the wear of time, or at least my contract!
Soon as I wake tomorrow I ringing them to tell them exactly this, and if they don't listen I'm going straight to Trading Standards. I'm not gonna let them cheat me on this. .....£130! £130???? seriously?!
I think this will be my first and last HTC phone EVER!

So I contacted HTC to find out why my warranty doesn't cover a faulty charger port, and they have told me because I have unlocked my bootloader my warranty won't cover a faulty charger port... I know it states this on the HTCDev site before you unlock your bootloader, but the bootloader is software while the fault on my phone is clearly hardware, and proving the phone is of poor quality build, which is something that would of occurred whether I was rooted or not. This is just an excuse to get out of repairing my poorly built HTC One mini, and proves without a doubt that HTC don't care about its consumers or the quality of the product they are selling.
I may be on a contract but I still end up paying around £400 over time to own this phone. For a device that costs this much the build quality and service should be satisfactory..
I had a heated conversation with HTC trying to explain that the fact I had unlocked my bootloader had nothing to do with the fault on my phone, but they just kept arguing that because I had unlocked the bootloader I was liable for the cost of all repairs no matter what was wrong with my £400 phone! This is just an excuse to get out of the fact that they have sold me a faulty product, and pure dis-concern for its consumers. They seem very happy to put out a poorly built device to the public and take our money.
Well I haven't given up, I won't accept that I should take responsibility for something that would of happened whether or not I had unlocked my bootloader, for which HTC shouldn't be able to take the right away for me to install custom software, as the device is my property, and as such should be able to do so.
After the heated phone call to HTC they have now got me waiting for a callback from the "HTC Escalation Team". And while I wait for that I have been in contact with "Trading Standards/Citizens Advice" here in the UK. They have told me that the responsibility lies with the seller of the phone in my case "MobilePhonesDirect.com" under the "Supply of Goods and Services Act 1982". So I contacted them and they also have denied that this is their responsibility, so I argued that they have to supply a product that meets the specification and description of what they advertise which it clearly doesn't, and as such they need to under the law "Repair, Replace like for like or Refund". I have now been passed onto their "Escalation Team", and am awaiting their response........
If I don't get anywhere with HTC or the seller, I'll be contacting "Trading Standards" once again. but in the mean time HTC have my £400 phone, which I have already been without for 2 weeks. This is all very sad and think I'll be moving back to Samsung in the near future....
Also EU laws that protect users who unlock their bootloader or root their phone, do not apply in the United Kingdom, as their laws overrule these EU rules, even though we're in the EU..... So a nice little loop hole for an uncaring company like HTC.....

Oft! Htc are completley outta order mate,yeah you've rooted but that doesn't cause a hardware fault like that...ridiculous that they are not honoring there warranty! its evident that there build quality isn't that great, thats why so many users (myself included) are noticing cracks etc . Im sorry to hear your troubles and i am seriously questioning htc as my next device also.
I thought the EU law thing woulda helped ya...obviously not, sorry man
Hope you get a decent outcome...keep us posted
cheers

I just gave up. I've payed the money, because I can't stand staying without a smartphone anymore. Anyways, I'm never ever buying HTC or recommending it to anybody.

Small update. Called HTC again today after not receiving my callback. They had no record of a callback ...lies. Then they went on to tell me now that Im not covered under warranty because I have forced my usb port... Which I didn't. I argued how they could say that had done the damage myself and they could't answer. Instead they started quoting how I'm not covered because I unlocked the bootloader... Excuses excuses.
My phone seller has been back in touch telling me they can not find anything in their copy of the warranty to cancel my warranty based on software changes...
They asked me to get a copy of the repair report from HTC, but when I asked for this from HTC they refused to send the report until I paid for my phone to be returned or repaired ...I HAVE THE RIGHT TO HAVE ACCESS TO THESE DOCUMENTS!
When I argued my right to these documents I was told to I could take them to court! WTF !?
I asked for another callback to be arranged and a copy of their warranty that says why I won't be covered. He sent me a copy over email. BUT it doesn't say anything about not being covered for unlocking my bootloader. I then checked out htcdev.com again as directed by the man at HTC and again it doesn't say anything about voiding my entire warranty only that they won't cover things like your phone overheating from changing software, which has nothing to do with the charger port......
They want me to take them to court, so be it!
Sent from my GT-I9000 using Xparent Red Tapatalk 2
---------- Post added at 04:48 PM ---------- Previous post was at 04:41 PM ----------
J0ro said:
I just gave up. I've payed the money, because I can't stand staying without a smartphone anymore. Anyways, I'm never ever buying HTC or recommending it to anybody.
Click to expand...
Click to collapse
Its killing me not having my phone. Currently stuck using my old phone with gingerbread... But I won't let them cheat me! going on 3 weeks without my phone...
I know I am in the right! They hope I will give up. Never! They have enough of my money!
I am sick of dealing with their call centres reading from scripts like idiotic robots and will be writing to their HQ here in the UK.
Sent from my GT-I9000 using Xparent Red Tapatalk 2

Htc's customer service really sucks. I had to wait so long and you have to wait so long. I hate how they don't do anything about the one mini's plastic cracking. But I like sense more than anything else in android.

@RuffBuster In situations like these you need to remain calm, getting irate on the phone will do nothing to help resolve the situation. I've had a little personal experience with HTC Service Centers, HTC's warranty & my legal rights. Both with my Desire HD & One X.
The important things you need to remember are HTC are not liable. They did not sell you the goods, even HTC's own e-store is not managed by them. (http://shop.emea.htc.com/uk/p_htc_store_terms.aspx).
Your citing the wrong law, Your specific case would cite the "Sale of Goods Act 1979". As its the "good" that is concerned. - Source
Additionally Trading Standards will be unable to help, as HTC did not sell you the phone.
You need to pressure the seller that they are responsible. As its within 3 months of sale, they need to prove that the good was of satisfactory quality.
Your rights if an item is faulty
In the first six months from when you buy something, the onus is on the seller to prove it was of satisfactory quality when you received it.
If the seller simply says the problem must be due to something you've done, it's for them to prove that.
If something is not of satisfactory quality, you have a statutory right under the Sale of Goods Act, to a refund, have it replaced or repaired for free.
- Source
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Click to collapse
I had a similar issue with Phones4U and my Desire HD (faulty vibrate motor), if you cite the right law, they cannot push you about and ignore your legal rights, in the end I got a replacement from Phones4U not HTC.
If you need any help with what to say and to whom. Feel free to PM me and I can try to help.

I understand HTC are not "liable", like if you buy a bad apple you don't go to the grower, you go to the person who sold it to you. But HTC still have to provide a decent level of customer service, which they aren't, like withholding my repair report until I hand over the money. My seller needs this document before they will look further into my case.
Also still haven't received my 2nd 48 hour callback almost 3 days later, after not receiving the first one...
My phone is just over 6 months old now, but this shouldn't matter as the warranty is for 24 months, and a charger port shouldn't break before the end of the warranty from only charging and a few goes with my usb otg cable.
I am currently in contact with trading standards, htc and my phone seller to try and resolve this. Though HTC are the ones causing all the trouble...
Sent from my GT-I9000 using Xparent Skyblue Tapatalk 2

So here's what's happened...
After phoning the HTC Repair Hotline a further 3 times asking for a callback each time, and not receiving one, I complained about the fact I had been waiting almost 3 weeks to hear back from them. I was finally given a callback from a HTC supervisor from the UK who apologized about the fact they hadn't called me back and that this was their fault, and because of this they offered to repair my phone free of charge, as a gesture of good will. But only because of the long waiting times I have suffered.
This is a WARNING to everyone on here. If you unlock your bootloader, and your phone develops a fault that requires the mainboard to be replaced, you WILL NOT be covered by your warranty! Unless you are very lucky and they don't notice you have. Your risk!
Personally I won't be rooting my phone anytime soon after this, which is a real shame because i'm a flashaholic. Just to make sure my phone is working as it should, with the quality issues I have seen and experienced...
Sent from my GT-I9000 using Xparent Skyblue Tapatalk 2

RuffBuster said:
So here's what's happened...
After phoning the HTC Repair Hotline a further 3 times asking for a callback each time, and not receiving one, I complained about the fact I had been waiting almost 3 weeks to hear back from them. I was finally given a callback from a HTC supervisor from the UK who apologized about the fact they hadn't called me back and that this was their fault, and because of this they offered to repair my phone free of charge, as a gesture of good will. But only because of the long waiting times I have suffered.
This is a WARNING to everyone on here. If you unlock your bootloader, and your phone develops a fault that requires the mainboard to be replaced, you WILL NOT be covered by your warranty! Unless you are very lucky and they don't notice you have. Your risk!
Personally I won't be rooting my phone anytime soon after this, which is a real shame because i'm a flashaholic. Just to make sure my phone is working as it should, with the quality issues I have seen and experienced...
Sent from my GT-I9000 using Xparent Skyblue Tapatalk 2
Click to expand...
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I'm glad you finally got it sorted.

So I got my phone back, I've payed for reapairs. 2 days later my volume down button stops to work, phone boots only in safe mode, nothing helps. I unlocked bootloader and rooted, but haven't switched to rom, using original one. I really don't know what to do now. I hate HTC so much, I'm gonna throw up. Any ideas?