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On hearing the word warranty you may not be so instrested or it must be annoying because you have rooted your mobile but there are ways to unroot your mobile
But there is another simple reason how customer center void your warranty and th reason is moisture is entering your device and oxidising a part in our device
So dont keep your mobile in
wet hand or if sweat i comming from your hand
on water especially at the area of speaker
moisture laden place
any place where watter is there
Dont insert wet pat of your headphone and charger
Care ur mobile
or
even if you brick your mobile you will not get replacement due to dat oxidised part
omarhasan76 said:
On hearing the word warranty you may not be so instrested or it must be annoying because you have rooted your mobile but there are ways to unroot your mobile
But there is another simple reason how customer center void your warranty and th reason is moisture is entering your device and oxidising a part in our device
So dont keep your mobile in
wet hand or if sweat i comming from your hand
on water especially at the area of speaker
moisture laden place
any place where watter is there
Dont insert wet pat of your headphone and charger
Care ur mobile
or
even if you brick your mobile you will not get replacement due to dat oxidised part
Click to expand...
Click to collapse
Thank you for the Advice, man! You lost your warranty like this, right?
Samsung Said me the same for my SL. I said them that I did not even Touch the phone with wet hands and also, they saw that I had their Source Code downloading at 98% when I entered the place. So, They asked me if I was a Developer. I replied "YES". They gave me the warranty and warned me to be careful the next time
You.... were a bit lucky and i was not
omarhasan76 said:
You.... were a bit lucky and i was not
Click to expand...
Click to collapse
Indian Service centers Never care for such stuff! They just need the bill and they will service it! Sad For you though!
ya i also know they dont do but somtime they tend to do for making money and they service mobile under warranty let it be as my mob is not bricked or broken
but samsung should prepare mobile of such quality which are weather resistant even if they put smaal satchet of silica gel inside the device problem may be fully solved
any deteriored part of a hardware will void your warranty no matter what.
yes but it the matter if you you have not done anything and its the fault of your company and weather then what is our fault why should our warranty be voided
Samsung Rocks
Service centre in my city repaired my friend's mobile in warranty although they saw it was rooted........they just said 'Good Job......Keep up' to him....
Samsung SC are very helpful....
bangalorerohan said:
Thank you for the Advice, man! You lost your warranty like this, right?
Samsung Said me the same for my SL. I said them that I did not even Touch the phone with wet hands and also, they saw that I had their Source Code downloading at 98% when I entered the place. So, They asked me if I was a Developer. I replied "YES". They gave me the warranty and warned me to be careful the next time
Click to expand...
Click to collapse
Well you're one luck guy
DarshpreetGulati said:
Service centre in my city repaired my friend's mobile in warranty although they saw it was rooted........they just said 'Good Job......Keep up' to him....
Samsung SC are very helpful....
Click to expand...
Click to collapse
Well that's funny ~
but at this place they ****
omarhasan76 said:
On hearing the word warranty you may not be so instrested or it must be annoying because you have rooted your mobile but there are ways to unroot your mobile
But there is another simple reason how customer center void your warranty and th reason is moisture is entering your device and oxidising a part in our device
So dont keep your mobile in
wet hand or if sweat i comming from your hand
on water especially at the area of speaker
moisture laden place
any place where watter is there
Dont insert wet pat of your headphone and charger
Care ur mobile
or
even if you brick your mobile you will not get replacement due to dat oxidised part
Click to expand...
Click to collapse
Thnx for the info,....!!
Sent from my GT-S5670 using xda premium
thanks for the info bro!!
DarshpreetGulati said:
Service centre in my city repaired my friend's mobile in warranty although they saw it was rooted........they just said 'Good Job......Keep up' to him....
Samsung SC are very helpful....
Click to expand...
Click to collapse
they only have most of hardware knowledge not software i guess
they dunno wt is cyanogenmod
bangalorerohan said:
Indian Service centers Never care for such stuff! They just need the bill and they will service it! Sad For you though!
Click to expand...
Click to collapse
ha ha ha the same happened in hosur(40 kms from Bang) my frnd went gave the mobile for service since it got heated quickly they replaced the mobile with a new piece
thnx for info
Thnx for info.
Sent from my GT-S5670 using xda app-developers app
If an android product WILL NOT turn on but the warranty is void will getting insurance allow me to get another one. As i see it the product wont turn on so they cant check if it void plus insurance and warranty dont seem to be teh same thing reallllllly anyway.
otispowell said:
If an android product WILL NOT turn on but the warranty is void will getting insurance allow me to get another one. As i see it the product wont turn on so they cant check if it void plus insurance and warranty dont seem to be teh same thing reallllllly anyway.
Click to expand...
Click to collapse
Android does not produce hardware. Your question is relating to an OEM...in which they all have different policies.
I also don't think insurance works on something that has already happened. It would have to happen after you purchase the insurance.
necrochaos said:
I also don't think insurance works on something that has already happened. It would have to happen after you purchase the insurance.
Click to expand...
Click to collapse
but hw would they kno
So Asus has had my tablet for the last month because it randomly crapped out and wouldn't boot. It wouldn't even turn on the screen out respond to the computer. Asus said they would fix it but a month later I still hadn't gotten it back so I called them. They told me they wouldn't fix it because it was unlocked and tried to charge me $250 to replace the motherboard. That is half the price of the tablet! They even said it was a hardware error but they won't honor the warranty even though when I sent it in they said they would.
short story Asus sucks so don't unlock if you want anything from them. I will never buy an Asus product again.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
Sorry about this but Asus does not suck. Everyone knows, new when unlocking it you void the warranty. Again sorry but I do not see how this is Asus fault.
Just the fact that they said they would fix it then they make me pay to shop it to them just to try and charge me another $250. I wouldn't be so pissed if they had said we don't cover unlocked devices up front but I was told that they would cover a hardware issue when I contacted them before I sent it in.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
I'm sorry for what happend to you but asus is right, once you unlock you can replace the kernel to an over clocked one which can causecthe hardware error you describe. I think that most companies will do the same.
Sent from my GT-I9100 using xda app-developers app
Yeah just about every company would do the same, some won't even touch a modified device. So ASUS is being nice saying for you to pay $250. That may be what you paid for the device but that's still half the price of the brand new retail Infinity.
Buckle up and pay, tax returns are coming around anyways.
the_game_master said:
Yeah just about every company would do the same, some won't even touch a modified device. So ASUS is being nice saying for you to pay $250. That may be what you paid for the device but that's still half the price of the brand new retail Infinity.
Buckle up and pay, tax returns are coming around anyways.
Click to expand...
Click to collapse
I would completely agree with you if Asus said that up front. It is the fact that they flip flop and waste a month of my time under false pretense that makes them jerks not the fact it will cost to fix the device.
tpmullan said:
I would completely agree with you if Asus said that up front. It is the fact that they flip flop and waste a month of my time under false pretense that makes them jerks not the fact it will cost to fix the device.
Click to expand...
Click to collapse
You broke the warranty 1st. I know for a fact no one ever told you "we know you voided your warranty and will fix this anyway". This has never been said to anyone. The reason took so long haha its ASUS. Just because some employee wants to be nice they in turn do not speak for Asus. The lucky ones get theres sent back but re-locked.
Like someone said just pay for it and move on. Me? I am no one.. I am a leaf on the wind.
Zeblade said:
You broke the warranty 1st. I know for a fact no one ever told you "we know you voided your warranty and will fix this anyway". This has never been said to anyone. The reason took so long haha its ASUS. Just because some employee wants to be nice they in turn do not speak for Asus. The lucky ones get theres sent back but re-locked.
Like someone said just pay for it and move on. Me? I am no one.. I am a leaf on the wind.
Click to expand...
Click to collapse
If he lives in the EU, software modifications will not normally void the part of the hardware-related part of the warranty. I even think it was discussed a few weeks ago in this same forum.
Unless I'm mistaken (and, again, in the EU), the manufacturer is the one who has to prove that the software change (unlocking, rooting, whathaveyou) caused the hardware fault.
Of course, this doesn't apply in the Land of the Free and the Home of the Brave, where unlocking your phone is a crime...
Do you have it in writing that it was stated they would fix it? Was this done in email? If it was in email and their error for saying it, you might on like .01% chance fight it. Chances are it wouldn't work anyway. Tons of posts about unlocking and losing all warranty that it was foolish to think they would fix it.
I can see how it can be misleading but did you mislead them by not stating up front the device is unlocked? If you didn't then who ever you spoke with assumed you did no modifications to it and warranty is in full effect. Either way again, you agreed to two warnings in the unlock app and the fine print probably states the policy. It was a gamble you took.
alx5000 said:
If he lives in the EU, software modifications will not normally void the part of the hardware-related part of the warranty. I even think it was discussed a few weeks ago in this same forum.
Unless I'm mistaken (and, again, in the EU), the manufacturer is the one who has to prove that the software change (unlocking, rooting, whathaveyou) caused the hardware fault.
Of course, this doesn't apply in the Land of the Free and the Home of the Brave, where unlocking your phone is a crime...
Click to expand...
Click to collapse
Judging from the fact that he used the $ in his post, I'm going to go ahead and guess that he's from the US. Here, if it's voided, it's voided completely. They say it in large red letters in the app and the download page. It's his fault for trying to get around it and not tell them that he unlocked it.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
If you live in the EU, Samsung can't void your warranty because of Knox accordingly to EU warranty Law 1999/44/CE.
It dictates that any object meeting certain criteria (including telephones, computers, routers etc.) being sold to a consumer inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years. A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent, the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything. If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device.
Unless the seller can prove that modifying the software, rooting your device or flashing it with some other OS or firmware was the cause for the defect, you are still covered for defects during those 2 years. A good test to see if it is the software’s fault is to flash it back with stock firmware and see if the problem persists. If it does, it is not a software-caused problem. If it is not possible to revert it stock software any more, it is also not a software-caused defect (unless you have "bricked" the phone while flashing it, un-bricking is not covered by any statutory warranty). There are very few hardware defects that are caused by software (overriding the speaker volume above the safe level could blow the speaker.
Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty, thats NOT legitimate.
Yes, we know.
We've been through this same thing with the TF700, where unlocking your bootloader needs to be done with the official asus tool, which then gives you a voiding prompt and registers your deviceID as unlocked.
I'm the one who stepped to the EU court about it and passed it to the media...
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
ShadowLea said:
Yes, we know.
We've been through this same thing with the TF700, where unlocking your bootloader needs to be done with the official asus tool, which then gives you a voiding prompt and registers your deviceID as unlocked.
I'm the one who stepped to the EU court about it and passed it to the media...
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
Click to expand...
Click to collapse
We know, and we thank you. We've read your relevant thread about this.
TheExodus said:
If you live in the EU, Samsung can't void your warranty because of Knox accordingly to EU warranty Law 1999/44/CE.
It dictates that any object meeting certain criteria (including telephones, computers, routers etc.) being sold to a consumer inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years. A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent, the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything. If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device.
Unless the seller can prove that modifying the software, rooting your device or flashing it with some other OS or firmware was the cause for the defect, you are still covered for defects during those 2 years. A good test to see if it is the software’s fault is to flash it back with stock firmware and see if the problem persists. If it does, it is not a software-caused problem. If it is not possible to revert it stock software any more, it is also not a software-caused defect (unless you have "bricked" the phone while flashing it, un-bricking is not covered by any statutory warranty). There are very few hardware defects that are caused by software (overriding the speaker volume above the safe level could blow the speaker.
Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty, thats NOT legitimate.
Click to expand...
Click to collapse
yop, this should be the truth, but, the real is, no-one gives warranty if you modify something of it's product. If you buy a car and modify something in it, warranty will be avoid.
only one thing you could do is to start a big class action, but, when i say big, i'm meaning BIG!
i repeat, no-one gives warranty of it's product if you change something in it, no-one
iba21 said:
yop, this should be the truth, but, the real is, no-one gives warranty if you modify something of it's product. If you buy a car and modify something in it, warranty will be avoid.
only one thing you could do is to start a big class action, but, when i say big, i'm meaning BIG!
i repeat, no-one gives warranty of it's product if you change something in it, no-one
Click to expand...
Click to collapse
Stop FUDding please. If you damage or change the hardware, yes. But software or even firmware changes don't matter: if the device stops working, it should be replaced. And there's no such thing as a class action over here. .. Other laws you know.
Sent from my GT-N7100 using xda app-developers app
iba21 said:
yop, this should be the truth, but, the real is, no-one gives warranty if you modify something of it's product. If you buy a car and modify something in it, warranty will be avoid.
only one thing you could do is to start a big class action, but, when i say big, i'm meaning BIG!
i repeat, no-one gives warranty of it's product if you change something in it, no-one
Click to expand...
Click to collapse
That's what they would lead us yo believe but not factual. Do you how many people get deterred from claiming warranty because of such statements? Software is completely different from hardware when it comes to warranty. I myself have phones replaced even though rooted. I'm sending another one for repairs.
Yrcimim said:
Stop FUDding please. If you damage or change the hardware, yes. But software or even firmware changes don't matter: if the device stops working, it should be replaced. And there's no such thing as a class action over here. .. Other laws you know.
Sent from my GT-N7100 using xda app-developers app
Click to expand...
Click to collapse
riz157 said:
That's what they would lead us yo believe but not factual. Do you how many people get deterred from claiming warranty because of such statements? Software is completely different from hardware when it comes to warranty. I myself have phones replaced even though rooted. I'm sending another one for repairs.
Click to expand...
Click to collapse
Well, i'm not defending samsung, i'm pro modding, as you can see in my signature
The only thing is, if you unlock the phone you can have problems with warranty.. is it legal? Well, suppouse it's unlegal, you have a damage phone, you send it to samsung, it doesen't fix the for free, what will you do?
Justice and real life are not synonymous
iba21 said:
Well, i'm not defending samsung, i'm pro modding, as you can see in my signature
The only thing is, if you unlock the phone you can have problems with warranty.. is it legal? Well, suppouse it's unlegal, you have a damage phone, you send it to samsung, it doesen't fix the for free, what will you do?
Justice and real life are not synonymous
Click to expand...
Click to collapse
Under EU law, your contract is with the seller, so you send the phone to them, not Samsung. If they then send it to Samsung who say "sorry, warranty void" the seller's still on the hook for repairing or replacing.
Obviously this means buying direct from Samsung is a bad idea It's best to buy from someone who's fairly good with returns (ie direct from Amazon rather than from some Amazon Marketplace seller you never heard of, even if they are £20 cheaper…)
Tiny Clanger said:
Under EU law, your contract is with the seller, so you send the phone to them, not Samsung. If they then send it to Samsung who say "sorry, warranty void" the seller's still on the hook for repairing or replacing.
Obviously this means buying direct from Samsung is a bad idea It's best to buy from someone who's fairly good with returns (ie direct from Amazon rather than from some Amazon Marketplace seller you never heard of, even if they are £20 cheaper…)
Click to expand...
Click to collapse
well, this is absolutely correct :good::good:
iba21 said:
i repeat, no-one gives warranty of it's product if you change something in it, no-one
Click to expand...
Click to collapse
Well, no.
have a computer and Install linux. Say your CD Drive or whatever gets damaged, NO ONE will say: "you have modified the system on your Computer, so you dont get a warranty repair"...
TheExodus said:
Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty, thats NOT legitimate.
Click to expand...
Click to collapse
a Manufaturer May do this since the Manucaturer Warranty is optional and has nothing to do with the warranty of the seller.
Tiny Clanger said:
Under EU law, your contract is with the seller, so you send the phone to them, not Samsung. If they then send it to Samsung who say "sorry, warranty void" the seller's still on the hook for repairing or replacing.
Obviously this means buying direct from Samsung is a bad idea It's best to buy from someone who's fairly good with returns (ie direct from Amazon rather than from some Amazon Marketplace seller you never heard of, even if they are £20 cheaper…)
Click to expand...
Click to collapse
Well, even IF you buy it from Samsung, the EU seller warranty (I'm grateful Germany has 2 seperate words for those) isnt Affected by EULAs and whatnot. even if they say they wont repair it for the manufacturer warranty, you still have the option to say they're also the seller, so the seller warranty applies...
orbitech said:
We know, and we thank you. We've read your relevant thread about this.
Click to expand...
Click to collapse
I see what you did there and me like it. Talk about killing someone with his own medicine
If you read the warranty card...according to Sammy ...anything you do, even an app install, would void the warranty. check teh small print. That's why we have EU directives. Also, bad experience, we lately had a Toshiba Quismo refused to warranty repair because we downgraded to WIN7...Sammy still has 5 star CS compared to others
even an app install???
can you quote me that?
OMG then the US practically has no warranty for Samsung SMartphones at all...
... accordingly to EU warranty Law 1999/44/CE.
This is not a EU law but a Directive 1999/44/CE from EU and a Directive is not a Law.
Like You see here at step [1]:
http://forum.xda-developers.com/showthread.php?t=1998801
I quote:
[1] EU member states must have by now imported the Directive 1999/44/CE into their national laws. So you should quote also your local law on that topic.
To see if You have on Your Country National Laws about see here:
http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:71999L0044:EN:NOT
Click on Your Country.
My1xT said:
Well, no.
have a computer and Install linux. Say your CD Drive or whatever gets damaged, NO ONE will say: "you have modified the system on your Computer, so you dont get a warranty repair"...
Click to expand...
Click to collapse
man, pc is not an EMBEDDED hardware.. pc has singolar warranty for each pcb/cpu
try to install a modded firmware of a new graphic card, try to brake it, and send the graphic card to the manufacture, try, and see if it will ben repaired even if YOU BROKE THE FIRMWARE BY A MODEDD ONE.. try :good:
try to broke the bios/efi of the motherboard of pc
or the firmware of the hdd/ssd
try to overclock rams over its max voltage
try
overclocking can damage the hardware itself, of course it's NOT keeping the warranty.
but why can android be not as modular in the sme fashion every part has it's own firmware and changing from Stock android to Cyano or whatnot should be seen as a similar process as changing from Windows to Ubuntu or whatnot...
My experience from sending a rooted Note 2 back to Samsung (I forgot to unroot it lol) was that they completely refused to do anything with it despite me asking nicely and then not so nicely!
When I unrooted it properly and sent it back, they fixed it without a quibble, thank god their records were crap!
I don't think I'll touch my Note 3 until all traces can be hidden from Samsung.
oalex said:
I see what you did there and me like it. Talk about killing someone with his own medicine
Click to expand...
Click to collapse
Her, mate.
Also, I did not make a thread because I might as well make one in every bloody device specific forum, as people here never use the search function when it is required anyway.
Plus it doesn't apply if you use a Carrier-bound phone. They have their own insurance, and you still have to pay the 192 euro 'research costs'.
I've stopped pointing out things. I spend almost a month pre-release telling everyone that the Region Lock was software-based and nobody believed me. Might as well not, as people don't listen anyway.
ShadowLea said:
Her, mate.
Also, I did not make a thread because I might as well make one in every bloody device specific forum, as people here never use the search function when it is required anyway.
Plus it doesn't apply if you use a Carrier-bound phone. They have their own insurance, and you still have to pay the 192 euro 'research costs'.
I've stopped pointing out things. I spend almost a month pre-release telling everyone that the Region Lock was software-based and nobody believed me. Might as well not, as people don't listen anyway.
Click to expand...
Click to collapse
And you think I care about all what you just wrote to me why?
Apart from the "her, mate" part, didn't you want to write the rest to someone else?
oalex said:
And you think I care about all what you just wrote to me why?
Apart from the "her, mate" part, didn't you want to write the rest to someone else?
Click to expand...
Click to collapse
I did, but for some reason the Multi-quote option didn't stick.
I also can't edit, and the search function also gives a blank page. Server seems to be having a fit again.
Hello, first of all I want to make it clear that my model is HTC One Mini (M4) and I'm posting here because I will get response faster, because m4 forums are pretty dead at the moment. My phone is three months old, so it roughly had like an year and nine months guarantee left. I had rooted my device and flashed CM11-nightly. Suddenly one morning the phone literally died in my hand with no reason at all. I have never dropped it, neither water damage it or something like that. I've tried everything to get it working again, with no luck. I've sent it to service through my carrier. They told me the phone will be sent to Germany (I guess HTC have service center there). I've waited almost a month and finally I got response. They told me that I've rooted and want me to pay 300$ for a new motherboard and I'm not gonna have any warranty left after paying. I've found few posts with almost identical problem, but people state that HTC fixed their devices for free. Here's one post for example: http://forum.xda-developers.com/showpost.php?p=52462075&postcount=13
For me this is ridiculous - it is like getting a new laptop, installing some linux distro on it, because you just don't like WIndows (HTC Sense for my example) and then get billed for faulty hardware. I really need your help folks, as this phone is on leasing and I am still paying it. I really can't afford these 300$ now and I have no guarantee that HTC's own hardware won't fault again and I will have to pay again. I really need an advice how to proceed. Should I try get my phone and try to send it to some other service center again and hoping for a miracle? Do I have any rights after hardware malfunction that I'm not responsible of, even after rooting? Yeah, I'm that desperate.
One thing I am sure of - I am never buying HTC's products again. After buying it had gaps of imperfections, had lights coming out of these gaps ( reference - http://i.imgur.com/4lXWWth.jpg ). They didn't want to swap the device. Now this.
1. Is there not an RUU you can use to back to stock?
2. Regardless of whether the forum is dead, you've still posted in the wrong place so it will get closed/moved eventually
It's HTC regarding problem, not HTC One in general. No I cannot get back to stock, because phone just can't boot as it's motherboard is dead, like I wrote in the OP.
How did the came to know u rooted ur phone!
Sent from my Galaxy Nexus using xda app-developers app
I don't know. I knew it was obvious it was a hardware failure when I've sent it and thought that they will just give me a new device.
Moved to HTC One Mini Q&A.
Devices have their own specific fora for a reason, you might get faster advice, but it may be wrong.
And again someone with cm11 flashed... i havent found a single person with this problem with a custom sense rom
LQi said:
Could you ask your carrier what exactly caused it and why the motherboard had to be replaced?
Click to expand...
Click to collapse
If your gonna be charged $300 you have the right to know why and in DETAIL! I'm currently dealing with HTC with another hardware issue. And i've found them to be pretty lazy checking there phones. I've sent my phone in twice now for a faulty usb port. The first time they didn't even look at it and sent it back saying there was nothing wrong with it ...right. The point is they most likely didn't even test it and decided to put the blame on you because they can... As much as I like my phone I don't think i'd go HTC again. You want to get on to your version of trading standards.
Sent from my GT-I9000 using Xparent Green Tapatalk 2
@J0ro have a read of this mate... if it will help but http://forum.xda-developers.com/showthread.php?t=2666925
@Braddison Thanks for info.
Just recieved an email from the HTC repair centre regarding my phone repair, for my loose USB port, and I'm pissed!!!
In the email HTC has said that the loose USB port isn't covered by the warranty and they want to charge me to replace the main board?! £130!!! which I guess is near $300? Absolute bull! How can HTC charge me for USB port becoming loose after only 3 months? The phone should last the 2 years for which I am contracted! The USB/charger port should last the wear of time, or at least my contract!
Soon as I wake tomorrow I ringing them to tell them exactly this, and if they don't listen I'm going straight to Trading Standards. I'm not gonna let them cheat me on this. .....£130! £130???? seriously?!
I think this will be my first and last HTC phone EVER!
So I contacted HTC to find out why my warranty doesn't cover a faulty charger port, and they have told me because I have unlocked my bootloader my warranty won't cover a faulty charger port... I know it states this on the HTCDev site before you unlock your bootloader, but the bootloader is software while the fault on my phone is clearly hardware, and proving the phone is of poor quality build, which is something that would of occurred whether I was rooted or not. This is just an excuse to get out of repairing my poorly built HTC One mini, and proves without a doubt that HTC don't care about its consumers or the quality of the product they are selling.
I may be on a contract but I still end up paying around £400 over time to own this phone. For a device that costs this much the build quality and service should be satisfactory..
I had a heated conversation with HTC trying to explain that the fact I had unlocked my bootloader had nothing to do with the fault on my phone, but they just kept arguing that because I had unlocked the bootloader I was liable for the cost of all repairs no matter what was wrong with my £400 phone! This is just an excuse to get out of the fact that they have sold me a faulty product, and pure dis-concern for its consumers. They seem very happy to put out a poorly built device to the public and take our money.
Well I haven't given up, I won't accept that I should take responsibility for something that would of happened whether or not I had unlocked my bootloader, for which HTC shouldn't be able to take the right away for me to install custom software, as the device is my property, and as such should be able to do so.
After the heated phone call to HTC they have now got me waiting for a callback from the "HTC Escalation Team". And while I wait for that I have been in contact with "Trading Standards/Citizens Advice" here in the UK. They have told me that the responsibility lies with the seller of the phone in my case "MobilePhonesDirect.com" under the "Supply of Goods and Services Act 1982". So I contacted them and they also have denied that this is their responsibility, so I argued that they have to supply a product that meets the specification and description of what they advertise which it clearly doesn't, and as such they need to under the law "Repair, Replace like for like or Refund". I have now been passed onto their "Escalation Team", and am awaiting their response........
If I don't get anywhere with HTC or the seller, I'll be contacting "Trading Standards" once again. but in the mean time HTC have my £400 phone, which I have already been without for 2 weeks. This is all very sad and think I'll be moving back to Samsung in the near future....
Also EU laws that protect users who unlock their bootloader or root their phone, do not apply in the United Kingdom, as their laws overrule these EU rules, even though we're in the EU..... So a nice little loop hole for an uncaring company like HTC.....
Oft! Htc are completley outta order mate,yeah you've rooted but that doesn't cause a hardware fault like that...ridiculous that they are not honoring there warranty! its evident that there build quality isn't that great, thats why so many users (myself included) are noticing cracks etc . Im sorry to hear your troubles and i am seriously questioning htc as my next device also.
I thought the EU law thing woulda helped ya...obviously not, sorry man
Hope you get a decent outcome...keep us posted
cheers
I just gave up. I've payed the money, because I can't stand staying without a smartphone anymore. Anyways, I'm never ever buying HTC or recommending it to anybody.
Small update. Called HTC again today after not receiving my callback. They had no record of a callback ...lies. Then they went on to tell me now that Im not covered under warranty because I have forced my usb port... Which I didn't. I argued how they could say that had done the damage myself and they could't answer. Instead they started quoting how I'm not covered because I unlocked the bootloader... Excuses excuses.
My phone seller has been back in touch telling me they can not find anything in their copy of the warranty to cancel my warranty based on software changes...
They asked me to get a copy of the repair report from HTC, but when I asked for this from HTC they refused to send the report until I paid for my phone to be returned or repaired ...I HAVE THE RIGHT TO HAVE ACCESS TO THESE DOCUMENTS!
When I argued my right to these documents I was told to I could take them to court! WTF !?
I asked for another callback to be arranged and a copy of their warranty that says why I won't be covered. He sent me a copy over email. BUT it doesn't say anything about not being covered for unlocking my bootloader. I then checked out htcdev.com again as directed by the man at HTC and again it doesn't say anything about voiding my entire warranty only that they won't cover things like your phone overheating from changing software, which has nothing to do with the charger port......
They want me to take them to court, so be it!
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---------- Post added at 04:48 PM ---------- Previous post was at 04:41 PM ----------
J0ro said:
I just gave up. I've payed the money, because I can't stand staying without a smartphone anymore. Anyways, I'm never ever buying HTC or recommending it to anybody.
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Its killing me not having my phone. Currently stuck using my old phone with gingerbread... But I won't let them cheat me! going on 3 weeks without my phone...
I know I am in the right! They hope I will give up. Never! They have enough of my money!
I am sick of dealing with their call centres reading from scripts like idiotic robots and will be writing to their HQ here in the UK.
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Htc's customer service really sucks. I had to wait so long and you have to wait so long. I hate how they don't do anything about the one mini's plastic cracking. But I like sense more than anything else in android.
@RuffBuster In situations like these you need to remain calm, getting irate on the phone will do nothing to help resolve the situation. I've had a little personal experience with HTC Service Centers, HTC's warranty & my legal rights. Both with my Desire HD & One X.
The important things you need to remember are HTC are not liable. They did not sell you the goods, even HTC's own e-store is not managed by them. (http://shop.emea.htc.com/uk/p_htc_store_terms.aspx).
Your citing the wrong law, Your specific case would cite the "Sale of Goods Act 1979". As its the "good" that is concerned. - Source
Additionally Trading Standards will be unable to help, as HTC did not sell you the phone.
You need to pressure the seller that they are responsible. As its within 3 months of sale, they need to prove that the good was of satisfactory quality.
Your rights if an item is faulty
In the first six months from when you buy something, the onus is on the seller to prove it was of satisfactory quality when you received it.
If the seller simply says the problem must be due to something you've done, it's for them to prove that.
If something is not of satisfactory quality, you have a statutory right under the Sale of Goods Act, to a refund, have it replaced or repaired for free.
- Source
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I had a similar issue with Phones4U and my Desire HD (faulty vibrate motor), if you cite the right law, they cannot push you about and ignore your legal rights, in the end I got a replacement from Phones4U not HTC.
If you need any help with what to say and to whom. Feel free to PM me and I can try to help.
I understand HTC are not "liable", like if you buy a bad apple you don't go to the grower, you go to the person who sold it to you. But HTC still have to provide a decent level of customer service, which they aren't, like withholding my repair report until I hand over the money. My seller needs this document before they will look further into my case.
Also still haven't received my 2nd 48 hour callback almost 3 days later, after not receiving the first one...
My phone is just over 6 months old now, but this shouldn't matter as the warranty is for 24 months, and a charger port shouldn't break before the end of the warranty from only charging and a few goes with my usb otg cable.
I am currently in contact with trading standards, htc and my phone seller to try and resolve this. Though HTC are the ones causing all the trouble...
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So here's what's happened...
After phoning the HTC Repair Hotline a further 3 times asking for a callback each time, and not receiving one, I complained about the fact I had been waiting almost 3 weeks to hear back from them. I was finally given a callback from a HTC supervisor from the UK who apologized about the fact they hadn't called me back and that this was their fault, and because of this they offered to repair my phone free of charge, as a gesture of good will. But only because of the long waiting times I have suffered.
This is a WARNING to everyone on here. If you unlock your bootloader, and your phone develops a fault that requires the mainboard to be replaced, you WILL NOT be covered by your warranty! Unless you are very lucky and they don't notice you have. Your risk!
Personally I won't be rooting my phone anytime soon after this, which is a real shame because i'm a flashaholic. Just to make sure my phone is working as it should, with the quality issues I have seen and experienced...
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RuffBuster said:
So here's what's happened...
After phoning the HTC Repair Hotline a further 3 times asking for a callback each time, and not receiving one, I complained about the fact I had been waiting almost 3 weeks to hear back from them. I was finally given a callback from a HTC supervisor from the UK who apologized about the fact they hadn't called me back and that this was their fault, and because of this they offered to repair my phone free of charge, as a gesture of good will. But only because of the long waiting times I have suffered.
This is a WARNING to everyone on here. If you unlock your bootloader, and your phone develops a fault that requires the mainboard to be replaced, you WILL NOT be covered by your warranty! Unless you are very lucky and they don't notice you have. Your risk!
Personally I won't be rooting my phone anytime soon after this, which is a real shame because i'm a flashaholic. Just to make sure my phone is working as it should, with the quality issues I have seen and experienced...
Sent from my GT-I9000 using Xparent Skyblue Tapatalk 2
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I'm glad you finally got it sorted.
So I got my phone back, I've payed for reapairs. 2 days later my volume down button stops to work, phone boots only in safe mode, nothing helps. I unlocked bootloader and rooted, but haven't switched to rom, using original one. I really don't know what to do now. I hate HTC so much, I'm gonna throw up. Any ideas?