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I bought this phone used from craigslist and do not have service for it currently.
is my warranty still valid?
who would I contact if something decides to break?
I'm not to experienced with smartphone warranties
Sent from my LG-P999 using XDA App
NO. There is no warranty. To obtain warranty service you must prove you bought your phone through an authorized channel. Craigslist and eBay are specifically excluded from warranty coverage.
jboxer said:
NO. There is no warranty. To obtain warranty service you must prove you bought your phone through an authorized channel. Craigslist and eBay are specifically excluded from warranty coverage.
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Click to collapse
can you state some sources? I doubt this doesn't have a warranty
Here is the applicable text from the warranty.
(2) The limited warranty extends only to the original purchaser of the product
and is not assignable or transferable to any subsequent purchaser/end user.
So if you bought it second hand on Craigslist or through a gray market reseller, there is no warranty.
Applicable warranty pages attached.
jboxer said:
Here is the applicable text from the warranty.
(2) The limited warranty extends only to the original purchaser of the product
and is not assignable or transferable to any subsequent purchaser/end user.
So if you bought it second hand on Craigslist or through a gray market reseller, there is no warranty.
Applicable warranty pages attached.
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Click to collapse
Ok, so if i was able to get the original owner to call in would that work?
Would they even ask me if i was the original owner?
I believe i should have the right to a warranty
?????
tylerwatt12 said:
Ok, so if i was able to get the original owner to call in would that work?
Would they even ask me if i was the original owner?
I believe i should have the right to a warranty
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Click to collapse
maybe you should of made this title hey how do i scam into a warranty.
boxer told you and showed you in writing that if you buy from an unauthorized dealer or second hand there is no manufacturers warranty.
is it right or fair maybe not but it is what it is.
Due to how you bought the phone you do not have a warranty.
If you have the original buyer say he still has the phone and gets it warrantied that would probably work.
I hate to break this to everyone, but based on what I have observed and after reading about the experiences of others... I don't think any of us have a functional warranty, regardless of where we obtained our G2xs.
well
Spyvie said:
I hate to break this to everyone, but based on what I have observed and after reading about the experiences of others... I don't think any of us have a functional warranty, regardless of where we obtained our G2xs.
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dont know about functional but definaltey dysfunctional
In my experience, LG makes good washers and dryers. Maybe that should've gave me pause to think before I bought this phone.
I believe you'd still have warranty through LG, just not T-Mobile, which is a bummer.
Spyvie said:
I hate to break this to everyone, but based on what I have observed and after reading about the experiences of others... I don't think any of us have a functional warranty, regardless of where we obtained our G2xs.
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ya no kidding. After getting several G2X's with screen-bleed problem I called LG trying to get them to fix / replace it bia the warranty. Making a LONG story short - they wouldn't honor the warranty because "all the G2X's have that problem" !!! Is that f-ed up or what! They're all defective so they wont fix...hahahaha. Last thing I ever by from LG for sure.
TechnoHippie said:
ya no kidding. After getting several G2X's with screen-bleed problem I called LG trying to get them to fix / replace it bia the warranty. Making a LONG story short - they wouldn't honor the warranty because "all the G2X's have that problem" !!! Is that f-ed up or what! They're all defective so they wont fix...hahahaha. Last thing I ever by from LG for sure.
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Click to collapse
It's LG poor part choice, I remember my Zune, the OLED screen would actually light up when black in certian spots, it was very annoying. Almost every phone has it's weak spot. But what i'm concerned about is the charge port breaking, it looks very vulnerable being so thin
Just another side note. There is also a big section in the user manual's and the warranty that says if you install a non official OS the warranty is also void. So by default, 99% of anyone reading this on this forum would have no warranty even if they were the original purchaser. Yea, if you can return it to stock you should be ok, but if your beyond that you'd be screwed. I bought mine second hand and had it sent to me in Bangkok. So I knew I would have no warranty coverage here regardless of what I did with the phone (which is still stock as I haven't seen any reason to root it yet).
jboxer said:
Just another side note. There is also a big section in the user manual's and the warranty that says if you install a non official OS the warranty is also void. So by default, 99% of anyone reading this on this forum would have no warranty even if they were the original purchaser. Yea, if you can return it to stock you should be ok, but if your beyond that you'd be screwed. I bought mine second hand and had it sent to me in Bangkok. So I knew I would have no warranty coverage here regardless of what I did with the phone (which is still stock as I haven't seen any reason to root it yet).
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Which part of bangkok? I'm 1/2 thai
tylerwatt12 said:
Which part of bangkok? I'm 1/2 thai
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reasonably close to city center
My Thai family lives near the TPI tower
tylerwatt12 said:
My Thai family lives near the TPI tower
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In the new condo near Chan Road that just opened up about six months ago? I drive past that building quite a bit. I probably live about 1 to 2 km from that tower.
So Asus has had my tablet for the last month because it randomly crapped out and wouldn't boot. It wouldn't even turn on the screen out respond to the computer. Asus said they would fix it but a month later I still hadn't gotten it back so I called them. They told me they wouldn't fix it because it was unlocked and tried to charge me $250 to replace the motherboard. That is half the price of the tablet! They even said it was a hardware error but they won't honor the warranty even though when I sent it in they said they would.
short story Asus sucks so don't unlock if you want anything from them. I will never buy an Asus product again.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
Sorry about this but Asus does not suck. Everyone knows, new when unlocking it you void the warranty. Again sorry but I do not see how this is Asus fault.
Just the fact that they said they would fix it then they make me pay to shop it to them just to try and charge me another $250. I wouldn't be so pissed if they had said we don't cover unlocked devices up front but I was told that they would cover a hardware issue when I contacted them before I sent it in.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
I'm sorry for what happend to you but asus is right, once you unlock you can replace the kernel to an over clocked one which can causecthe hardware error you describe. I think that most companies will do the same.
Sent from my GT-I9100 using xda app-developers app
Yeah just about every company would do the same, some won't even touch a modified device. So ASUS is being nice saying for you to pay $250. That may be what you paid for the device but that's still half the price of the brand new retail Infinity.
Buckle up and pay, tax returns are coming around anyways.
the_game_master said:
Yeah just about every company would do the same, some won't even touch a modified device. So ASUS is being nice saying for you to pay $250. That may be what you paid for the device but that's still half the price of the brand new retail Infinity.
Buckle up and pay, tax returns are coming around anyways.
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I would completely agree with you if Asus said that up front. It is the fact that they flip flop and waste a month of my time under false pretense that makes them jerks not the fact it will cost to fix the device.
tpmullan said:
I would completely agree with you if Asus said that up front. It is the fact that they flip flop and waste a month of my time under false pretense that makes them jerks not the fact it will cost to fix the device.
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You broke the warranty 1st. I know for a fact no one ever told you "we know you voided your warranty and will fix this anyway". This has never been said to anyone. The reason took so long haha its ASUS. Just because some employee wants to be nice they in turn do not speak for Asus. The lucky ones get theres sent back but re-locked.
Like someone said just pay for it and move on. Me? I am no one.. I am a leaf on the wind.
Zeblade said:
You broke the warranty 1st. I know for a fact no one ever told you "we know you voided your warranty and will fix this anyway". This has never been said to anyone. The reason took so long haha its ASUS. Just because some employee wants to be nice they in turn do not speak for Asus. The lucky ones get theres sent back but re-locked.
Like someone said just pay for it and move on. Me? I am no one.. I am a leaf on the wind.
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If he lives in the EU, software modifications will not normally void the part of the hardware-related part of the warranty. I even think it was discussed a few weeks ago in this same forum.
Unless I'm mistaken (and, again, in the EU), the manufacturer is the one who has to prove that the software change (unlocking, rooting, whathaveyou) caused the hardware fault.
Of course, this doesn't apply in the Land of the Free and the Home of the Brave, where unlocking your phone is a crime...
Do you have it in writing that it was stated they would fix it? Was this done in email? If it was in email and their error for saying it, you might on like .01% chance fight it. Chances are it wouldn't work anyway. Tons of posts about unlocking and losing all warranty that it was foolish to think they would fix it.
I can see how it can be misleading but did you mislead them by not stating up front the device is unlocked? If you didn't then who ever you spoke with assumed you did no modifications to it and warranty is in full effect. Either way again, you agreed to two warnings in the unlock app and the fine print probably states the policy. It was a gamble you took.
alx5000 said:
If he lives in the EU, software modifications will not normally void the part of the hardware-related part of the warranty. I even think it was discussed a few weeks ago in this same forum.
Unless I'm mistaken (and, again, in the EU), the manufacturer is the one who has to prove that the software change (unlocking, rooting, whathaveyou) caused the hardware fault.
Of course, this doesn't apply in the Land of the Free and the Home of the Brave, where unlocking your phone is a crime...
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Judging from the fact that he used the $ in his post, I'm going to go ahead and guess that he's from the US. Here, if it's voided, it's voided completely. They say it in large red letters in the app and the download page. It's his fault for trying to get around it and not tell them that he unlocked it.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
If you live in the EU, Samsung can't void your warranty because of Knox accordingly to EU warranty Law 1999/44/CE.
It dictates that any object meeting certain criteria (including telephones, computers, routers etc.) being sold to a consumer inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years. A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent, the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything. If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device.
Unless the seller can prove that modifying the software, rooting your device or flashing it with some other OS or firmware was the cause for the defect, you are still covered for defects during those 2 years. A good test to see if it is the software’s fault is to flash it back with stock firmware and see if the problem persists. If it does, it is not a software-caused problem. If it is not possible to revert it stock software any more, it is also not a software-caused defect (unless you have "bricked" the phone while flashing it, un-bricking is not covered by any statutory warranty). There are very few hardware defects that are caused by software (overriding the speaker volume above the safe level could blow the speaker.
Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty, thats NOT legitimate.
Yes, we know.
We've been through this same thing with the TF700, where unlocking your bootloader needs to be done with the official asus tool, which then gives you a voiding prompt and registers your deviceID as unlocked.
I'm the one who stepped to the EU court about it and passed it to the media...
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
ShadowLea said:
Yes, we know.
We've been through this same thing with the TF700, where unlocking your bootloader needs to be done with the official asus tool, which then gives you a voiding prompt and registers your deviceID as unlocked.
I'm the one who stepped to the EU court about it and passed it to the media...
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
Click to expand...
Click to collapse
We know, and we thank you. We've read your relevant thread about this.
TheExodus said:
If you live in the EU, Samsung can't void your warranty because of Knox accordingly to EU warranty Law 1999/44/CE.
It dictates that any object meeting certain criteria (including telephones, computers, routers etc.) being sold to a consumer inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years. A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent, the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything. If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device.
Unless the seller can prove that modifying the software, rooting your device or flashing it with some other OS or firmware was the cause for the defect, you are still covered for defects during those 2 years. A good test to see if it is the software’s fault is to flash it back with stock firmware and see if the problem persists. If it does, it is not a software-caused problem. If it is not possible to revert it stock software any more, it is also not a software-caused defect (unless you have "bricked" the phone while flashing it, un-bricking is not covered by any statutory warranty). There are very few hardware defects that are caused by software (overriding the speaker volume above the safe level could blow the speaker.
Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty, thats NOT legitimate.
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Click to collapse
yop, this should be the truth, but, the real is, no-one gives warranty if you modify something of it's product. If you buy a car and modify something in it, warranty will be avoid.
only one thing you could do is to start a big class action, but, when i say big, i'm meaning BIG!
i repeat, no-one gives warranty of it's product if you change something in it, no-one
iba21 said:
yop, this should be the truth, but, the real is, no-one gives warranty if you modify something of it's product. If you buy a car and modify something in it, warranty will be avoid.
only one thing you could do is to start a big class action, but, when i say big, i'm meaning BIG!
i repeat, no-one gives warranty of it's product if you change something in it, no-one
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Click to collapse
Stop FUDding please. If you damage or change the hardware, yes. But software or even firmware changes don't matter: if the device stops working, it should be replaced. And there's no such thing as a class action over here. .. Other laws you know.
Sent from my GT-N7100 using xda app-developers app
iba21 said:
yop, this should be the truth, but, the real is, no-one gives warranty if you modify something of it's product. If you buy a car and modify something in it, warranty will be avoid.
only one thing you could do is to start a big class action, but, when i say big, i'm meaning BIG!
i repeat, no-one gives warranty of it's product if you change something in it, no-one
Click to expand...
Click to collapse
That's what they would lead us yo believe but not factual. Do you how many people get deterred from claiming warranty because of such statements? Software is completely different from hardware when it comes to warranty. I myself have phones replaced even though rooted. I'm sending another one for repairs.
Yrcimim said:
Stop FUDding please. If you damage or change the hardware, yes. But software or even firmware changes don't matter: if the device stops working, it should be replaced. And there's no such thing as a class action over here. .. Other laws you know.
Sent from my GT-N7100 using xda app-developers app
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Click to collapse
riz157 said:
That's what they would lead us yo believe but not factual. Do you how many people get deterred from claiming warranty because of such statements? Software is completely different from hardware when it comes to warranty. I myself have phones replaced even though rooted. I'm sending another one for repairs.
Click to expand...
Click to collapse
Well, i'm not defending samsung, i'm pro modding, as you can see in my signature
The only thing is, if you unlock the phone you can have problems with warranty.. is it legal? Well, suppouse it's unlegal, you have a damage phone, you send it to samsung, it doesen't fix the for free, what will you do?
Justice and real life are not synonymous
iba21 said:
Well, i'm not defending samsung, i'm pro modding, as you can see in my signature
The only thing is, if you unlock the phone you can have problems with warranty.. is it legal? Well, suppouse it's unlegal, you have a damage phone, you send it to samsung, it doesen't fix the for free, what will you do?
Justice and real life are not synonymous
Click to expand...
Click to collapse
Under EU law, your contract is with the seller, so you send the phone to them, not Samsung. If they then send it to Samsung who say "sorry, warranty void" the seller's still on the hook for repairing or replacing.
Obviously this means buying direct from Samsung is a bad idea It's best to buy from someone who's fairly good with returns (ie direct from Amazon rather than from some Amazon Marketplace seller you never heard of, even if they are £20 cheaper…)
Tiny Clanger said:
Under EU law, your contract is with the seller, so you send the phone to them, not Samsung. If they then send it to Samsung who say "sorry, warranty void" the seller's still on the hook for repairing or replacing.
Obviously this means buying direct from Samsung is a bad idea It's best to buy from someone who's fairly good with returns (ie direct from Amazon rather than from some Amazon Marketplace seller you never heard of, even if they are £20 cheaper…)
Click to expand...
Click to collapse
well, this is absolutely correct :good::good:
iba21 said:
i repeat, no-one gives warranty of it's product if you change something in it, no-one
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Click to collapse
Well, no.
have a computer and Install linux. Say your CD Drive or whatever gets damaged, NO ONE will say: "you have modified the system on your Computer, so you dont get a warranty repair"...
TheExodus said:
Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty, thats NOT legitimate.
Click to expand...
Click to collapse
a Manufaturer May do this since the Manucaturer Warranty is optional and has nothing to do with the warranty of the seller.
Tiny Clanger said:
Under EU law, your contract is with the seller, so you send the phone to them, not Samsung. If they then send it to Samsung who say "sorry, warranty void" the seller's still on the hook for repairing or replacing.
Obviously this means buying direct from Samsung is a bad idea It's best to buy from someone who's fairly good with returns (ie direct from Amazon rather than from some Amazon Marketplace seller you never heard of, even if they are £20 cheaper…)
Click to expand...
Click to collapse
Well, even IF you buy it from Samsung, the EU seller warranty (I'm grateful Germany has 2 seperate words for those) isnt Affected by EULAs and whatnot. even if they say they wont repair it for the manufacturer warranty, you still have the option to say they're also the seller, so the seller warranty applies...
orbitech said:
We know, and we thank you. We've read your relevant thread about this.
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I see what you did there and me like it. Talk about killing someone with his own medicine
If you read the warranty card...according to Sammy ...anything you do, even an app install, would void the warranty. check teh small print. That's why we have EU directives. Also, bad experience, we lately had a Toshiba Quismo refused to warranty repair because we downgraded to WIN7...Sammy still has 5 star CS compared to others
even an app install???
can you quote me that?
OMG then the US practically has no warranty for Samsung SMartphones at all...
... accordingly to EU warranty Law 1999/44/CE.
This is not a EU law but a Directive 1999/44/CE from EU and a Directive is not a Law.
Like You see here at step [1]:
http://forum.xda-developers.com/showthread.php?t=1998801
I quote:
[1] EU member states must have by now imported the Directive 1999/44/CE into their national laws. So you should quote also your local law on that topic.
To see if You have on Your Country National Laws about see here:
http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:71999L0044:EN:NOT
Click on Your Country.
My1xT said:
Well, no.
have a computer and Install linux. Say your CD Drive or whatever gets damaged, NO ONE will say: "you have modified the system on your Computer, so you dont get a warranty repair"...
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Click to collapse
man, pc is not an EMBEDDED hardware.. pc has singolar warranty for each pcb/cpu
try to install a modded firmware of a new graphic card, try to brake it, and send the graphic card to the manufacture, try, and see if it will ben repaired even if YOU BROKE THE FIRMWARE BY A MODEDD ONE.. try :good:
try to broke the bios/efi of the motherboard of pc
or the firmware of the hdd/ssd
try to overclock rams over its max voltage
try
overclocking can damage the hardware itself, of course it's NOT keeping the warranty.
but why can android be not as modular in the sme fashion every part has it's own firmware and changing from Stock android to Cyano or whatnot should be seen as a similar process as changing from Windows to Ubuntu or whatnot...
My experience from sending a rooted Note 2 back to Samsung (I forgot to unroot it lol) was that they completely refused to do anything with it despite me asking nicely and then not so nicely!
When I unrooted it properly and sent it back, they fixed it without a quibble, thank god their records were crap!
I don't think I'll touch my Note 3 until all traces can be hidden from Samsung.
oalex said:
I see what you did there and me like it. Talk about killing someone with his own medicine
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Her, mate.
Also, I did not make a thread because I might as well make one in every bloody device specific forum, as people here never use the search function when it is required anyway.
Plus it doesn't apply if you use a Carrier-bound phone. They have their own insurance, and you still have to pay the 192 euro 'research costs'.
I've stopped pointing out things. I spend almost a month pre-release telling everyone that the Region Lock was software-based and nobody believed me. Might as well not, as people don't listen anyway.
ShadowLea said:
Her, mate.
Also, I did not make a thread because I might as well make one in every bloody device specific forum, as people here never use the search function when it is required anyway.
Plus it doesn't apply if you use a Carrier-bound phone. They have their own insurance, and you still have to pay the 192 euro 'research costs'.
I've stopped pointing out things. I spend almost a month pre-release telling everyone that the Region Lock was software-based and nobody believed me. Might as well not, as people don't listen anyway.
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Click to collapse
And you think I care about all what you just wrote to me why?
Apart from the "her, mate" part, didn't you want to write the rest to someone else?
oalex said:
And you think I care about all what you just wrote to me why?
Apart from the "her, mate" part, didn't you want to write the rest to someone else?
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Click to collapse
I did, but for some reason the Multi-quote option didn't stick.
I also can't edit, and the search function also gives a blank page. Server seems to be having a fit again.
Rooting the S6 with Cf auto root voids your warranty and "tripps" knox,how to regain ypur warraty?
You cannot regain your warranty if you have tripped knox.
Sent from my SM-G920F using Tapatalk
daleski75 said:
You cannot regain your warranty if you have tripped knox.
Sent from my SM-G920F using Tapatalk
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Click to collapse
it depends where you are, there are or there could be 2 kinds of warranty, they warranty your retailer has to provide by law (statutory warranty) and voluntary warranty provided by either retailer or manufactorer. The last one can be voided by rooting BUT the most important one the statutory warranty can not, unless the retailer can prove that the damage to the device was caused by rooting (the burden of proof is on them not the you).
So if you life in the EU rooting does NOT void your warranty, this is your right, however being in your right and getting it are 2 different things.....
True but from what the op is saying it sounds like he wants to know if he can get the warranty back after it has gone which I do not think is possible.
Sent from my SM-G920F using Tapatalk
daleski75 said:
True but from what the op is saying it sounds like he wants to know if he can get the warranty back after it has gone which I do not think is possible.
Sent from my SM-G920F using Tapatalk
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Click to collapse
Depending on where you are your warranty is never gone despite whatever your bootloader claims though indeed it might be impossible to turn off this message in the bootloader.
godutch said:
it depends where you are, there are or there could be 2 kinds of warranty, they warranty your retailer has to provide by law (statutory warranty) and voluntary warranty provided by either retailer or manufactorer. The last one can be voided by rooting BUT the most important one the statutory warranty can not, unless the retailer can prove that the damage to the device was caused by rooting (the burden of proof is on them not the you).
So if you life in the EU rooting does NOT void your warranty, this is your right, however being in your right and getting it are 2 different things.....
Click to expand...
Click to collapse
Yea... Good luck fighting that on the phone. I'm sure they'll just say "Oh, yes sir. We'll reinstate your warranty right away."
Oliv3 said:
Yea... Good luck fighting that on the phone. I'm sure they'll just say "Oh, yes sir. We'll reinstate your warranty right away."
Click to expand...
Click to collapse
The retailer that sold the phone has a legal obligation to honor the statutory warranty, unless they can prove you have violated the terms (not Samsung's terms). Rooting a phone will not violate any statutory warranty I am familiar with, unless they can prove the rooting process damaged the phone.
theronlas said:
The retailer that sold the phone has a legal obligation to honor the statutory warranty, unless they can prove you have violated the terms (not Samsung's terms). Rooting a phone will not violate any statutory warranty I am familiar with, unless they can prove the rooting process damaged the phone.
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Click to collapse
One poor chap with a faulty camera has been refused warranty by the retailer because he rooted the phone even though rooting did not cause the problem as it's a hardware defect.
daleski75 said:
One poor chap with a faulty camera has been refused warranty by the retailer because he rooted the phone even though rooting did not cause the problem as it's a hardware defect.
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Click to collapse
I would take that to whatever consumer affairs organisation exists in their country. That would not fly here (AUS) and usually the threat suffices.
theronlas said:
I would take that to whatever consumer affairs organisation exists in their country. That would not fly here (AUS) and usually the threat suffices.
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Click to collapse
Get real, that never makes a blind bit of difference.
I have a pixel 2 xl, that needs warranty service. It's only 10 mos old. It's under warranty, yet Google will not warranty it, since I don't have the receipt. This will be my 1st, and last Google product, since they won't warranty it without a receipt. With an iPhone, you walk into the store, they check the device, you walk out with a refurbished one, no questions asked. I really would appreciate a copy of an invoice. Any personal info like credit card can be blocked out. Thanks, really would appreciate it!
suzook said:
I have a pixel 2 xl, that needs warranty service. It's only 10 mos old. It's under warranty, yet Google will not warranty it, since I don't have the receipt. This will be my 1st, and last Google product, since they won't warranty it without a receipt. With an iPhone, you walk into the store, they check the device, you walk out with a refurbished one, no questions asked. I really would appreciate a copy of an invoice. Any personal info like credit card can be blocked out. Thanks, really would appreciate it!
Click to expand...
Click to collapse
The problem you have is the IMEI/serial number won't match yours, so I doubt they would accept the your warranty claim. Can you not just go back to the place you purchased it from and ask them to print you a duplicate receipt? Or did you buy it second hand? I get your point about apple having a great repair policy but your annoyance with Google is a little petty as most warranties are only valid with original proof of purchase.
Rotten Ross said:
The problem you have is the IMEI/serial number won't match yours, so I doubt they would accept the your warranty claim. Can you not just go back to the place you purchased it from and ask them to print you a duplicate receipt? Or did you buy it second hand? I get your point about apple having a great repair policy but your annoyance with Google is a little petty as most warranties are only valid with original proof of purchase.
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No, It was won at a party. And no, my annoyance with google is not petty. APPLE warranties their products for the life of the warranty, whether your the original owner, or 10th owner. The warranty is supposed to be on the device. I will NEVER deal with a google product again. This is truly a joke.
suzook said:
No, It was won at a party. And no, my annoyance with google is not petty. APPLE warranties their products for the life of the warranty, whether your the original owner, or 10th owner. The warranty is supposed to be on the device. I will NEVER deal with a google product again. This is truly a joke.
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Actually most warranties aren't transferable and are only valid with proof of purchase, that is standard across most industries. You could ask the person or company who held the party if they have the proof of purchase for you as you need it for warranty purposes. Also you won the device so technically you didn't deal with Google.
Rotten Ross said:
Actually most warranties aren't transferable and are only valid with proof of purchase, that is standard across most industries. You could ask the person or company who held the party if they have the proof of purchase for you as you need it for warranty purposes. Also you won the device so technically you didn't deal with Google.
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Again, apple, just walk in store, out with a new one. People wonder why Google is loosing to Apple. Good customer service goes a long way.
suzook said:
Again, apple, just walk in store, out with a new one. People wonder why Google is loosing to Apple. Good customer service goes a long way.
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Yes apple have excellent service thats not in question but it's above the industry average. I had to send my HTC in for an out of warranty repair they wanted the receipt for that. Just ask the people who gave it you for the receipt not members of the XDA
I've not had to make a warranty claim on my Pixel 2, but I had warranty replacements of both Nexus 5X and Nexus 5 and in each case I just had to give Google the IMEI and they confirmed the warranty was applicable.
Maybe they have different rules for different countries, but they should be able to look the IMEI number up on their system and confirm the warranty applies.
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