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I've recently got a new 3G iphone. It came with a new SIM card that is suppose to be optimized for iphone. When I put this sim card into my Touch Cruise, I am unable to get 3G. There is signal bars but I cannot make or receive phone calls. The only way to make or receive phone calls is by disabling the 3G. The same applies for Data. I thought maybe the radio ROM was not working so I changed it to the Murata ROM but I am still having problems. I am on the Rogers network in Canada. Has anybody else having similar problems? Any help would be appreciated as I still find my Touch Cruise more useful than the 3G iphone.
Most probably is ur phone broken. U will have to send it to the service. Maaaaany users had/have/will have problems with calls, connections, signal strenght,bluetooth, camera, broken wheel etc. I had... Touch cruise is crapy.
If you know someone with a non-iPhone 3G sim, try theirs in your Cruise and see what happens
benjimen said:
If you know someone with a non-iPhone 3G sim, try theirs in your Cruise and see what happens
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Actually, I did this today. Same thing happen. I would get a 3G signal but when I tried to make a call, I get no signal. But when I disable the 3G, edge works fine with voice and data.
Hi, I sufered the same problem until yesterday. I had the same problems. Yesterday I switched off the HSDPA switch in the software, after a soft reset the TC came back online. Probably worth trying?
Gr. WAS
As good as it gets here is a link to an solution
http://forum.xda-developers.com/showthread.php?t=389601
Succes, WAS
WAS said:
As good as it gets here is a link to an solution
http://forum.xda-developers.com/showthread.php?t=389601
Succes, WAS
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I've tried both Murata radio roms. Both gives very good 3G signal but when I try to make a call or use data, I get no connection. I've tried the original radio ROM and some of the Kaiser ported radio Roms. They all give me no connection with 3G. In every case, when I disable the 3G, I can make calls and get data although it is only through edge and GPRS. I looked at my box for the TC and it is revision A. Do I need to send my TC for repair? I even went as far as calling my cell phone provider(Rogers) and they couldn't help me. The phone is functional but without 3G I am not getting very fast data speeds.
The problem started with my TC started after upgrading to Udk R6 and R7, after upgrading to R8 and a new radio version
http://forum.xda-developers.com/showthread.php?t=351964
Will give you an updated radio version what will have a good match with the Udk diamond R8 Rom.
Succes, WAS
just a question, I'm on ATT, and the sim card I use on my polaris came off the iPhone3G, and I get the H (the high speed thing) sign on the phone during data sessions. on some areas I'm only able to get E and sometimes even the G sign came on and off. so I guess, maybe wherever you are, the 3G signal isn't strong enough, so you can only get edge.
and as of the other person noted, polaris is kind of at the edge of getting broken, fast. I only uses mine exclusively for web browsing for a week when the phone goes crazy. sent it to repair and everything seems to be in "sane" mode now let's hope that my phone didn't try to go insane again
rycckor said:
I've recently got a new 3G iphone. It came with a new SIM card that is suppose to be optimized for iphone. When I put this sim card into my Touch Cruise, I am unable to get 3G. There is signal bars but I cannot make or receive phone calls. The only way to make or receive phone calls is by disabling the 3G. The same applies for Data. I thought maybe the radio ROM was not working so I changed it to the Murata ROM but I am still having problems. I am on the Rogers network in Canada. Has anybody else having similar problems? Any help would be appreciated as I still find my Touch Cruise more useful than the 3G iphone.
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I am having the same problem, 2 weks ago I traveled to other country without 3g network (only edge) and i had used a diferents simcards. When I come back to my country, I lost the 3g only works in GSM , I try another sims card and same problem and the orignal simcard in differnts mobiles 3gs worsk fine. Do you find any solutions? You are the only person who i find with the same problem.
Thanks
Edit/Delete Message
Guys, maybe a silly comment but did you check the following settings : phone/menu/options/band and check select network type to auto?
I have had problems before with 3G & HSDPA. Somtimes when your registered on HSDPA and you travell away from that mast/area into an area that only has 3G or even only Edge, then device does not re-register onto the other band and you will not be bale to make calls and will miss calls. This happened for days one time and i very nearly hard reset my device in frustration, i eventually found out it was a network problem.
Another work around is going to phone/menu/networks and manually select networks and hopefully it should bring up your 3G network.
Phone operators do not like telling you that their 3G or HSPDA networks do not have good coverage or intermittent quality of signal. My 3G network only has 70% coverage & 30 % of that is HSDPA, so i sometimes end up on EDGE and hence miss calls.
Try playing around with the setting above one at a time. When im stuck i manually set band to GSM (edge), then when travelling away reset back to auto. Most of the time however it is fine.
Hi, I'm from Argentina. I had the same problem with 3G after a trip to other country. Now my TC only works well in GSM Band. Unfortunatelly we don't have service support here so if anyone knows how to fix this will be highly appreciated.
I have the same problem in my Polaris. I tried almost every radio i could find, i tried with different sim cards, i tried with official wm6 and wm6.1 roms with no result. When 3G is enabled i can not make or receive calls. I think that the problem started when i first upgraded from WM6 to WM6.1. Now i keep band selection to GSM so at least i can use my polaris as a phone. There must be something that prevents gsm connection when 3G is active. I hope a registry tweak could be found for this. I' m just one step from sending my device to be serviced.
I have the same trouble with my virgin uk sim card and t-mobile which share the same network(need to turn off 3g),but no trouble with my asda sim which uses the vodaphone network.So if you try different sim cards make sure they dont share networks.Another thing i've noticed with my virgin sim is all my preferred networks are unchecked but my phone will still connect if my 3g is turned off?
Hello all,
Ive noticed recently that I lose my data connection on my Sensation 4G (4g, 3g, or edge) whenever I am on a phone call. It comes back immediately after I hang up, but I can't use any data while on the call. Its really strange as Ive never had this issue on any of my previous TMobile phones (G2x, Vibrant, G1). Anyone else have the same issue and has anyone found a fix\workaround? Its quite annoying when ur trying to look up something in Google Maps while on a call and theres no data
Ive double-checked WCDMA\GSM Auto is enabled in wireless settings btw., and it switched between Edge, 3g adn 4g without issue. Seems limited to being on a phone call.
want to know this answer as well
zimphishmonger said:
Hello all,
Ive noticed recently that I lose my data connection on my Sensation 4G (4g, 3g, or edge) whenever I am on a phone call. It comes back immediately after I hang up, but I can't use any data while on the call. Its really strange as Ive never had this issue on any of my previous TMobile phones (G2x, Vibrant, G1). Anyone else have the same issue and has anyone found a fix\workaround? Its quite annoying when ur trying to look up something in Google Maps while on a call and theres no data
Ive double-checked WCDMA\GSM Auto is enabled in wireless settings btw., and it switched between Edge, 3g adn 4g without issue. Seems limited to being on a phone call.
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It's based on the Carrier that u r using..This is not an issue of the Phone.
I'm on Vodafone India with same issue..I can't get data connection while Call, But when I switched the Carrier it works again...
So in short this is depended on the Carrier that u r using..Some carriers support this dual task(call+data) and some dont...
emerica243 said:
want to know this answer as well
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Sent from hunt's Sensation
Hi guys,
This may not strictly be a Sensation question at all, but since I'm using a Sensation, and I'm baffled by this problem, I thought I'd ask if any of you have any idea what could be going wrong here. I've posted about this issue on Vodafone UK's forums but I can't post the link as I haven't posted enough yet, so I've copied what I wrote below;
Firstly I'm sorry if this is in the wrong place, it's an odd problem and I'm not sure who to contact about it. I spend a lot of time abroad in the Czech Republic, so I have a Vodafone UK contract with the data traveller service included. This has worked brilliantly for months, however about a month or so ago I started to notice problems when connected through HSDPA, on ANY of the local networks here (Vodafone CZ, o2, T-Mobile).
What happens is data can be downloaded, but data can't be sent, meaning that virtually anything that requires data doesn't work as most things do require data to be sent. So for example, the Speedtest.net app will give a great download speed, but then it hangs on the upload speed. I use a piece of software called Pubtran to look up public transport times here, and this doesn't work now over HSDPA. I can't browse the internet over HSDPA, pages just time out. Facebook won't refresh, and exchange email won't sync, etc.
Now, if I force the phone onto a GSM type connection, so that the link is over EDGE instead, everything works perfectly. No issues whatsoever, so this is unfortunately the way I have to leave it just now. I've tried the same SIM in a different phone (my usual phone is an HTC Sensation, the test phone is an HTC Desire), and there's exactly the same issue. As stated above, this problem exists regardless of the network I'm connected to. It looks as though there could be a problem with Vodafone UK's APN, but then again it's working fine over EDGE, so it's most odd. I can't test with a different UK SIM unfortunately as I don't have one to try. Some of my friends here have Vodafone CZ SIMs, and these of course work perfectly over HSDPA.
Just to be clear, this problem only effects data over HSDPA, and it only started about a month or so ago. If I switch my phone to GSM, data works fine. This is repeatable on an HTC Desire that I have too. Does this sound like a network problem?
Thanks in advance
Why don't you just call Vodafone and ask
Sent from my HTC Sensation using XDA
Hello all
My Nexus has very bad connection on 2G/EDGE. When I use the same SIM-Card in my Galaxy S3, I have full 2G connection. The 3G/4G connection works fine on my Nexus.
I have reset my Nexus already. -> No success.
Do you have any idea?
Sorry for my very very bad english.
flash the latest radio and see if that fixes it.
Maybe you are covering up the antenna with your hand
Why is this an issue? Are you trying to save battery?
I have stock Rom and no root. So i wouldnt flash something. And no I'm not covering the antenna with my hand.
And i need 2G, because in Switzerland are many many places without 3G or 4G.
thelazyman said:
Hello all
My Nexus has very bad connection on 2G/EDGE. When I use the same SIM-Card in my Galaxy S3, I have full 2G connection. The 3G/4G connection works fine on my Nexus.
I have reset my Nexus already. -> No success.
Do you have any idea?
Sorry for my very very bad english.
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Happens to me too - for example on 2G, sometimes FB messenger works in that I can see the incoming messages, but I can't send any messages. Also sometimes I receive texts (SMS) hours later than they were sent by the other person.
I think it's something related to LG haha, my Optimus 2X did it as well!
invisible69 said:
Happens to me too - for example on 2G, sometimes FB messenger works in that I can see the incoming messages, but I can't send any messages. Also sometimes I receive texts (SMS) hours later than they were sent by the other person.
I think it's something related to LG haha, my Optimus 2X did it as well!
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Click to collapse
Yes, i know. But i get no connection, no phonecalls, no sms. I cant connect to this 2G antenna.
Maybe RMA is on the table then
Sent from The Deathstar
Well the problem of receiving a call and losing the 4g signal and therefore the Internet has a solution? Or is it a problem that characterizes the oneplus :confuso:
??? if you mean that when you receive a call 4G turns to 3G thats just how it works, as voice has a different signal frequency to 4G. Some sim companies will support some phones to have VoLTE or Voice over LTE basically allowing you to keep your 4G signal while calling and have a higher definition and quality of call. But ye its not an issue normally thats just how it works.
Mofo50C said:
??? if you mean that when you receive a call 4G turns to 3G thats just how it works, as voice has a different signal frequency to 4G. Some sim companies will support some phones to have VoLTE or Voice over LTE basically allowing you to keep your 4G signal while calling and have a higher definition and quality of call. But ye its not an issue normally thats just how it works.
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No. I mean that when entering a call, the data is cut off as if it were turned off. And when the call ends, the data signal comes back, this has never happened to me only with the oneplus. And it's annoying to be downloading or playing and losing because of this problem
avirale123 said:
No. I mean that when entering a call, the data is cut off as if it were turned off. And when the call ends, the data signal comes back, this has never happened to me only with the oneplus. And it's annoying to be downloading or playing and losing because of this problem
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I just told you it's normal for it to turn from 4g to 3g when your in a call
Mofo50C said:
I just told you it's normal for it to turn from 4g to 3g when your in a call
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It can not be normal that when a call is received, the data is deactivated
Data goes off when in call. Wifi will still work im call if connected to it
avirale123 said:
It can not be normal that when a call is received, the data is deactivated
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Omg you asked the question I answered you and now your arguing with me do you want an answer or an argument?
Mofo50C said:
Omg you asked the question I answered you and now your arguing with me do you want an answer or an argument?
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You didn't understand his question.
Whenever he's on a call, the data gets deactivated, not going from 4G to 3G, not even down to H... He can't use the internet at all, and that's his problem.
BunnyPig said:
You didn't understand his question.
Whenever he's on a call, the data gets deactivated, not going from 4G to 3G, not even down to H... He can't use the internet at all, and that's his problem.
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Ok well I don't know then if it comes back after the call ends it 100% has something to do with the SIM carrier or the network type.
Mofo50C said:
Ok well I don't know then if it comes back after the call ends it 100% has something to do with the SIM carrier or the network type.
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You seemed pretty confident a few posts back to start an argument over it ...
only4dank said:
You seemed pretty confident a few posts back to start an argument over it ...
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He wasn't explaining it properly and it clearly doesn't affect anything at all. If it loses 4g during call and comes back after call then it's probably fine that's why i was confident it probably had something to do with the way his network is configured other than that in still confident it's normal
Mofo50C said:
He wasn't explaining it properly and it clearly doesn't affect anything at all. If it loses 4g during call and comes back after call then it's probably fine that's why i was confident it probably had something to do with the way his network is configured other than that in still confident it's normal
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As he mentioned very clearly in his 2nd post (pretty clear in first)... When he makes a phone call, during that call he cannot access internet (aka mobile data). Not once did he say anything about switch from 4G to 3G (like you randomly for some reason said was happening, even though it wasn't).
What isn't clear is what you are trying to say without punctuation !
only4dank said:
As he mentioned very clearly in his 2nd post (pretty clear in first)... When he makes a phone call, during that call he cannot access internet (aka mobile data). Not once did he say anything about switch from 4G to 3G (like you randomly for some reason said was happening, even though it wasn't).
What isn't clear is what you are trying to say without punctuation !
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Well maybe, just mabe the way his mobile data is configured to be 4g only. Just thinking...
Normally 4g shuts off on voice calls if not on VoLTE.
Mofo50C said:
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The change from 4g to 3g is normal when I make the call. When I receive the call this does not happen, it is as if the mobile data (Internet access) was deactivated. When playing online, I receive a call immediately, I lose my Internet connection due to the call, it happens on the Oneplus 5 and 6.
rhai said:
Well maybe, just mabe the way his mobile data is configured to be 4g only. Just thinking...
Normally 4g shuts off on voice calls if not on VoLTE.
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It happens in any type of network. When receiving a call immediately the mobile data is disabled
Yes, if you do not have VoLTE enabled for whatever reason (carrier might doesn't support it) you will lose mobile data once the connection downgrades to 3g for the call. This is completely normal. It does come back after the call is finished, as it is the case in your scenario as well. There is nothing you can do about it as far as I know, except getting VoLTE to work.
Seems normal to me. Classic 3G networking only uses one antenna. So when a call is placed, Data is cut off.
With H+ (3G+), which uses two combined antennas, you can have calls and Data at the same time, but it won't always work. It's always been like that for me on all my phones !
All in all, it's related to your network, that's just how it works. Only VoLTE would really solve that.
Go into the settings of your phone app, go to Sim and Network and make sure you have 2G/3G/4G automatic selected. If not select it and reboot then call mom
Firstly, make sure your provider supports volte. Next, make sure your apns are correct on your sim to support this. Then try this: https://forum.xda-developers.com/on...te-forcefully-activated-t3797538/post76670517
For those of you in the USA that may have issues using text or voice over WiFi but NOT over volte, the above may help you as well. I know it helped me.