Related
Post from FB below from 55 minutes ago:
Samsung Service
Hi Jerry, I'm sorry for the delay in my response. I was actually off when I got the news of the update for the Epic. I posted it so that the owners of the Epic would have immediate access to this information. It was not my intention to ne...glect your posts. We've not announced an ETA from Froyo for any of the US Galaxy S models, however, we are still on target to release a software update to address GPS this month.
I very much appreciate your patience and hope you'll hang in there with us. (you too, Jason!
Sincerely,
Leah
As you all know Samsung promised ICS for Samsung Galaxy R, but now thay give a different explanation, like this " Samsung Mobile España...Galaxy R no recibirá ICS ya que no se puede asegurar el perfecto funcionamiento en estos dispositivos. Saludos." in translation " R Galaxy not receive ICS because there is no guarantee the perfect operation in these devices. Greetings. "
My suggestion is to unite together and through social networks show our unhappiness !
I suggest the following:
1. Every day act on different fb page.
2. Put them the same questions until we get concrete answers to us.
...................................................................................................
Go to this fb page http://www.facebook.com/pages/Samsung-Galaxy-R-We-want-ICS/354963667898597?skip_nax_wizard=true and put yours knowledge
Thanks Cooleagle for this
FACEBOOK:
- Samsung Mobiles FB: http://www.facebook.com/SamsungMobile
- Samsung FB UK: http://www.facebook.com/SamsungUK
- Samsung Mobiles FB India: http://www.facebook.com/samsung.mobiles
- Samsung FB Russia: http://www.facebook.com/samsungru
- Samsung Mobiles FB Spain: http://www.facebook.com/samsungmobilespain
TWITTER:
- Samsung Mobiles Twitter: http://twitter.com/#!/SamsungMobile
- Samsung Twitter UK: http://twitter.com/#!/SamsungMobileUK
- Samsung Mobiles Twitter India: http://twitter.com/#!/samsung_india
- Samsung Twitter Russia: http://twitter.com/#!/samsungru
- Samsung Mobile Twitter US: http://twitter.com/#!/samsungmobileus
Questions that could be asked:
- Why is Samsung not updating Galaxy R to ICS 4.0 as they had promised earlier ? Why are you fooling your consumers ?(Post links to the above mentioned articles as proof but also take screenshots before as they can simply take down that page)
- Why is Samsung back tracking on the updates even though Galaxy R is highly capable of running ICS ? Why are you fooling your customers ?
- If Samsung is updating then what's the schedule and when will Galaxy R get ICS ?
- If Samsung is not updating then give back our money as they are not updating as promised earlier which was basis on which we bought Galaxy R. Ask others users not to buy Samsung mobiles because they cheat & fool users.
Add some idea if you have
Oh well you made a new thread with all my posts from HERE & made this thread.
________________________________________________
The tentative dates given by various regional departments of Samsung:
Germany: Scheduled for July, should be available by August.
Sweden: Between July 23, 2012 - August 5, 2012
India: ICS will be released for Galaxy R very soon. Stay tuned.
________________________________________________
Guys please chip in with all you can do, whether you are on the move, in office, in school, in college, etc.
Post/comment in least 10 Facebook pages/ websites /forums daily if you want Galaxy R to get ICS 4.0 & want to enjoy all the latest features on your beloved Galaxy R. Thanks.
For the record:
Date: 20th December 2011
Samsung unveils ICS update schedule for Galaxy line(GSMArena): http://www.gsmarena.com/samsung_unveils_ics_update_schedule_for_galaxy_line-news-3544.php
Date: 20th December, 2011
Android 4.0 Ice Cream Sandwich upgrade for GALAXY devices (by Samsung Mobile FB): http://www.facebook.com/notes/samsung-mobile/android-40-ice-cream-sandwich-upgrade-for-galaxy-devices/328795820483403
13th January 2012
Samsung_India Tweets: Galaxy R will get ICS upgrade but we do not have the exact information on the dates. Will update you once we have that information available ( URL: https://twitter.com/#!/Samsung_India/statuses/157775575862358016)
SEOUL, Korea – March 13, 2012
Samsung confirms Galaxy R will get ICS in the following news from Samsung's own news site: http://www.samsung.com/us/news/newsPreviewRead.do?news_seq=20138
This is false, Samsung will update Galaxy R, Google force companies to update at least one time their devices.
Guys let us ask for refund if our phone doesnt receive the update.Im totally furious!
i have mailed to samsung service care, mailed to their CEO, mailed to samsung customer voice, wall post on india fb page, twitted on india twitter.
will update here if i get any replies to those
Punman1989 said:
Guys let us ask for refund if our phone doesnt receive the update.Im totally furious!
Click to expand...
Click to collapse
My friend let's put this anger to use & vent it at Samsung on the pages posted above & also add your own. Thanks.
I have attached all the screenshots,
You can even mail these screenshots to the Service Care and to CEO..
Please comment or like my post.
http://www.facebook.com/permalink.p...793&id=114219621960016&ref=notif¬if_t=like
My post to Samsung Srbija ( Samsung from my country )
I ask : All this is nice, Samsung presents a new model Galaxy S3, etc., but what about the promised ICS update for other models? Samsung has promised ICS for the Galaxy R out, now our comments on what ever Samsung page are deleted and users are baned. Question for you, do you know when you might be expected update specifically for the Galaxy R? thank you
p.s if you are not able to give me an answer, who should I contact?
Answer: Dear Zeljko, we just launched an update to ICS for S2, we are working on and to come to the other Galaxy devices, including the Galaxy R as soon as possible.
.......................................................................................
I do not believe in this, because thay do not give concrete answers.
@ZeXzr
Thanks for updating buddy
You could reply them asking for at least some approximate but concrete schedule on when we will get it my friend.
maslafonjr said:
This is false, Samsung will update Galaxy R, Google force companies to update at least one time their devices.
Click to expand...
Click to collapse
Well let's hope that's the case & we get a positive conformation on the ICS update buddy.
It began http://www.facebook.com/samsungmobilespain
look wall of page
They deleted our comments 3 or 4 are deleted
Its is Spanish language...dude....
Please translate it into English...and what has started happening ??
I put on couple of my sites that people ask a question od Samsung fb page, thay comment but comments have been deleted...
one more for.....
just received a phone call from samsung csc regarding to my complaint mail.
the csc guy told me that samsung havent announced ANY OFFICIAL STATEMENT FOR INDIA that they will launch ICS to galaxy R, also they cant provide any estimated time about when will ICS come for our device. and about official ICS announcement for sgr, its on samsung's global and other websites so they cant provide any info on that, they only have details about what is posted on indian page.
xlm13x said:
i have mailed to samsung service care, mailed to their CEO, mailed to samsung customer voice, wall post on india fb page, twitted on india twitter.
will update here if i get any replies to those
Click to expand...
Click to collapse
Hey man can give the email IDs of that CEO, Customer Care, Customer Voice, any others you got ?
I would also like to mail them and also encourage others to do so.
Thanks.
ZeXzr said:
one more for.....
Click to expand...
Click to collapse
can u plz translate what does sammy guys write in ur lang?
---------- Post added at 05:22 PM ---------- Previous post was at 05:21 PM ----------
'cooleagle' said:
Hey man can give the email IDs of that CEO, Customer Care, Customer Voice, any others you got ?
I would also like to mail them and also encourage others to do so.
Thanks.
Click to expand...
Click to collapse
on this page u can find those contacts for india.
http://www.samsung.com/in/info/contactus.html
ZeXzr said:
one more for.....
Click to expand...
Click to collapse
can you please translate what Samsung replied ...
can we get refund through legal ?
because, lot of people buy this phone because of their promises through media.
(Apple refunded for iPad 3 4g problems in australia.)
jason11 said:
can we get refund through legal ?
because, lot of people buy this phone because of their promises through media.
(Apple refunded for iPad 3 4g problems in australia.)
Click to expand...
Click to collapse
as csc guys talked with me, he told me that samsung havent declared that they will launch ICS for sgr in india, its not mentioned on indian sammy website also, so i think indian guys cant claim to refund money but in other countries where sammy have declared that they will provide ICS maybe can claim.
Hi there guys,
I feel compelled to share with you my communication exercise with the ZTE Customer
Service. May it be a guideline for some on how to deal with them or a plain warning
for others how not to tread too deeply into the murky waters of China Sea. As many of
you probably know ZTE displayed their then flagship handset Grand X In at the IFA
trade show in Berlin last year. The phone's specs read among other things 16 GB
storage memory, FM Radio and NFC. Subsequent and numerous reportings from the
event proved it to be true and in accordance with ZTE's own web page. However
when the handset shipped to Europe it turned out that there is only other release
available - one with 4 GB mem, no radio, no NFC. And this is the edition I bought
from T-Mobile Poland at the end of last year. Although the phone was running stock
ICS 4.0.4 I loved it and wanted to buy another one, this time with 16 GB mem etc. So I
wrote ZTE asking as to where to get it. Then followed the exchange I make you privy
to.
The second question I asked them was the prospective availability of Jelly Bean
upgrade. It was known that Intel ported JB to x86 platform as early as last September
and that their employees were having it on their own handsets since then. So the JB
suited for Atom powered smartphones was in existence and doing fine. I naturally
mentioned this fact to ZTE while asking about their own plans to give us JB. As it
turns out ZTE condition the JB release upon a carrier or a dealer making specific
request for it and that means demand for a upgrade is based on particular sales. And
that means there will be no JB for Grand X In and other Intel based handsets in the
foreseeable future unless some devs take the matter to the heart and mind. What is
frustrating the most is some cloak of secrecy and not giving customers straight facts
from the beginning. Many of us would have thought twice about the purchase had we
known from day one we'd be dumped and support for our phone abandoned before
the year was over. I'll let you be the judge and jury. Below is the copied email
exchange in the original form. I've only removed instances of my email address and
ZTE's web page being readable (10 posts rule).
--- On Thu, 4/4/13, ZTE email <ZTE email> wrote:
From: ZTE email <ZTE email>
Subject: Re: ZTE Grand X IN
To: "my name" <my email>
Date: Thursday, April 4, 2013, 6:34 PM
Dear Valued ZTE Customer,,
Thanks for contacting ZTE.
If you want to purchase a single unit please contact nearest dealer or any network
provider.
ZTE is not selling any product to the customer or in the market directly.
And we cannot provide you any dealer details.
End-users are advised not to upgrade their phone versions until the software is
released formally.
Regarding your inquiry, we would recommend that you'd better contact your
network operator or dealer from where you have purchased to consult.
Because the android updated is based on the demand of your local network
operator or dealer,
ZTE is not selling any device to the end user or in the market directly.
ZTE is manufacturing the handset as per the requirement of network provide and
dealers.
So it depend on the network provider or dealer that, what Android version they
need in there device.
If we want to release the new version of android we need a request from the
network provider.
Because for us they are the customer who as purchased the device from us and we
can release the new version only if we receive the request for them.
Should you require any further assistance, please do not hesitate to contact us!
Best Regards
my name <my email>
04/04/2013 07:06 AM
To
ZTE email
cc
Subject
Re: ZTE Grand X IN
Dear Sirs,
On January 23 I asked you two questions:
- where can I buy or order the ZTE Grand X IN with 16 GB storage memory?
- when will you deliver Jelly Bean for Grand X IN?
Two simple questions of where and when pertaining not to some rocket science
problem but to the very smartphone you manufacture yourself.
On February 19 you let me know that my "email has been forwarded to the relevant
colleagues for their appropriate handling" and that you "will respond as soon as
relevant information is available".
Now, correct me if I'm wrong, but I assume that these "relevant colleagues" are the
ZTE employees and that you pay them monthly salaries for their "work", do you not?
So let me sum it up for you:
- ZTE is the manufacturer of the Grand X IN
- relevant ZTE employees, paid and employed by the ZTE, for two months and a
half cannot find any information where I can purchase a product manufactured by
their own company! This is ridiculous, this is pathetic! Well then, maybe they
shouldn't be working for the ZTE but for some Chinese grocery store on some street
corner in ShenZhen. And you dare to call it a customer service - this is a sad joke. A
very sad joke, a mockery and total disrespect for your own customers. And mind you I
asked you two questions, the Jelly Bean question as well. In my country all it would
take is one phone call lasting two minutes and another two to write an email to the
customer. You have a long way ahead of you...
Regards
my initials
--- On Tue, 2/19/13, ZTE email <ZTE email> wrote:
From: ZTE email <ZTE email>
Subject: Re: ZTE Grand X IN
To: "my name" <my email>
Date: Tuesday, February 19, 2013, 8:16 PM
Dear Valued ZTE Customer
Thank you for contacting ZTE and your prompt reply.
Your email has been forwarded to the relevant colleagues for their appropriate
handling.
We will respond as soon as relevant information is available.
Best Regards
my name <my email>
02/19/2013 06:40 PM
To
ZTE email
cc
Subject
ZTE Grand X IN
Dear Sirs,
On 23 January I have sent you a e-mail included below. To this very date I have not
received any answer from you. I'm wondering if the mail delivery system is to blame
for no reply or was it your lack of willingness to answer me. If the latter is the case
then be kind enough to let me know about it. I do not know about customer relations
policy in your country but in mine customer's inquiries are always most warmly
welcomed and are answered promptly, kindly and to the point.
Best regards,
my name
--- On Wed, 1/23/13, my name <my email> wrote:
From: my name <my email>
Subject: ZTE Grand X IN
To: ZTE email
Date: Wednesday, January 23, 2013, 9:15 AM
Dear Sirs,
I am proud and happy owner of ZTE Grand X IN, the best smartphone in its class
the world over. I bought it a month ago from T-Mobile Poland. It has the original T-
Mobile stock 4.0.4 and 4 GB storage. I would like very much to buy another one but
this time the version with 16 GB storage. Could you please tell me if it is available in
Europe and if not then where I can get it. It is such a fine phone and I love it so much
that I am prepared to go to the end of the world to have it. I would like to thank you all
for providing us, customers with such a magnificent product. Last but not least could
you please tell me if you are preparing an upgrade for ZTE Grand X IN to Jelly Bean
4.1.2. Currently it has only ICS 4.0.4 and it is a rather old stock. I know that Intel
people in Santa Clara already have the JB on their Atom phones since last September
and it is working. When will we get it here in Europe and in Poland in particular?
Best regards to all of you,
my name,
my job,
my work, Warsaw, Poland
my email
or
my email
+48 xxx xxx xxx
--------------------------------------------------------
ZTE Information Security Notice: The information contained in this mail (and any
attachment transmitted herewith) is privileged and confidential and is intended for the
exclusive use of the addressee(s). If you are not an intended recipient, any
disclosure, reproduction, distribution or other dissemination or use of the
information contained is strictly prohibited. If you have received this mail in error,
please delete it and notify us immediately.
Shame on ZTE... Yesterday afternoon I've posted latest email they sent you on two threads about GXI here on XDA. Took it from Polish forum - hope You don't mind. I've also posted link to this thread, so people interested in GXI can find it easier.
Best Regards
Damn. It's sad. Really sad. I like my GXI, I really do. It's a good piece of hardware. But I would like some updates! Any updates? Bug fixes? The more Android devices I get, I end up wondering isn't Windows Phone or IOS a better way for an end user. They get updates, you know? On my iPod touch 4th gen I got 4 updates from 16th of February. 4! And when I think of all of my Android Devices?
- Motorola Milestone - 1 update after a year. And it was a crappy Froyo that was rebooting my phone...
- Motorola Flipout - no updates
- Asus Transformer TF101 - two updates - one to 4.0.3
- ZTE Grand X In - no updates
Summary? 3 updates for 4 devices. It's a fire-and-forget for most of manufacturers! You want Jelly Bean? Get a JB phone or tablet! And when Android 5.0 will hit the market - get a 5.0 phone or tablet! Damn, It's pathetic! Really. I'm trying not to get emotional about it, but it's getting really hard.
krondar said:
Damn. It's sad. Really sad. I like my GXI, I really do. It's a good piece of hardware. But I would like some updates! Any updates? Bug fixes? The more Android devices I get, I end up wondering isn't Windows Phone or IOS a better way for an end user. They get updates, you know? On my iPod touch 4th gen I got 4 updates from 16th of February. 4! And when I think of all of my Android Devices?
- Motorola Milestone - 1 update after a year. And it was a crappy Froyo that was rebooting my phone...
- Motorola Flipout - no updates
- Asus Transformer TF101 - two updates - one to 4.0.3
- ZTE Grand X In - no updates
Summary? 3 updates for 4 devices. It's a fire-and-forget for most of manufacturers! You want Jelly Bean? Get a JB phone or tablet! And when Android 5.0 will hit the market - get a 5.0 phone or tablet! Damn, It's pathetic! Really. I'm trying not to get emotional about it, but it's getting really hard.
Click to expand...
Click to collapse
Get Nexus then
Hi.
Yesterday I received some software update. It was around 8 MB big and during installation it updated 78 items. Did you received this update too?
Maybe crazy question, but what is better in new Android 4.1, when we will compare it with 4.0.4 ?
Taigr said:
Hi.
Yesterday I received some software update. It was around 8 MB big and during installation it updated 78 items. Did you received this update too?
Click to expand...
Click to collapse
Since updates from ZTE seem to depend on the network operator, could you please tell us, which network operator your Grand X in belongs to?
Taigr said:
Maybe crazy question, but what is better in new Android 4.1, when we will compare it with 4.0.4 ?
Click to expand...
Click to collapse
Please see
http://www.engadget.com/2012/06/28/android-4-1-jelly-bean-review-a-look-at-whats-changed-in-googl/
or/and
http://www.differencebetween.com/difference-between-android-4-0-and-vs-4-1/
Thanks,
newpipe
Taigr said:
Hi.
Yesterday I received some software update. It was around 8 MB big and during installation it updated 78 items. Did you received this update too?
Click to expand...
Click to collapse
how did you received that update? Thru OTA or downloaded of ZTE website? Is your ROM t-mobile branded?
Just checked mine... software up to date... I've checked through update checker in phone menu. My soft is unbranded clean ZTE one.
Whats your software version now? I'm on GXI_V1.00.0B02
Kir3 said:
Get Nexus then
Click to expand...
Click to collapse
Yes, I'm thinking of it. After GXI Nexus is a good idea.
I think you should get nexus
krondar said:
Yes, I'm thinking of it. After GXI Nexus is a good idea.
Click to expand...
Click to collapse
Nexus is the best idea IMO
Kir3 said:
Nexus is the best idea IMO
Click to expand...
Click to collapse
But the Nexus devices are more expensive...
newpipe said:
But the Nexus devices are more expensive...
Click to expand...
Click to collapse
I know but it's worthy if you can afford it
Sent from my Sony Xperia Live with WALKMAN
I had Nexus 1 then 3, great pieces of hardware, but had to sell Nexus 3 for one, important for me reason- no micro sd card slot... Nexus 4 doesn't have one either... I've had few different phones since, I like gadgets and bought GXI because intel processor make me curious... Now it's just looks problematic...
Hi,
As the title says, im wanting my note 3 unlocked from the 3 (three) network in the UK.
I understand the Samsung unlock servers are down which is why i haven't done it myself, but also understand people can do it without the Samsung servers.
I am offering to pay for whoever can unlock it, either giving a code or telling me ho, or connecting via team viewer and unlocking my phone that way while plugged in with usb (or any other ways you may want to)
Sorry if this isnt allowed, i dont know where else i would post it!
Kind regards,
Hayden.
Andrew K. Sterling said:
Hi,
As I mentioned in another topic, yesterday I placed an order with unlockunt for a Samsung. I got the code last night and everything is ok, got my Samsung unlocked instantly. I asked them before placing it if the Samsung servers are up again btw.
Click to expand...
Click to collapse
Hi, thank you, i will try them
What did they say about the Samsung servers?
Hey guys, just giving a reminder to request the kernel source code for the s7 and s7 edge. You can do that by going to this link http://opensource.samsung.com/reception/receptionSub.do?method=inquiryView and filling in the form. For reference the flat model is SM-G930 and the edge is SM-G935. Just set the inquiry type to source code and the category to soc/application processor. For the message just put something like "request for S7 edge kernel source code". Typically Samsung releases the source code faster when they are being nagged. The sooner we get the source the sooner we can start getting to work. Hopefully my Edge gets here in the next few days
Xileforce said:
Hey guys, just giving a reminder to request the kernel source code for the s7 and s7 edge. You can do that by going to this link http://opensource.samsung.com/reception/receptionSub.do?method=inquiryView and filling in the form. For reference the flat model is SM-G930 and the edge is SM-G935. Just set the inquiry type to source code and the category to soc/application processor. For the message just put something like "request for S7 edge kernel source code". Typically Samsung releases the source code faster when they are being nagged. The sooner we get the source the sooner we can start getting to work. Hopefully my Edge gets here in the next few days
Click to expand...
Click to collapse
Thanks for your continuous interest in our products.
We received your request on OSRC.
We will provide the response ASAP, if your request is related to FOSS.
(This site is just for providing source code of FOSS Software we have used in our product.
You could contact with other types - ex. firmware - on your local Samsung support homepage.)
Thank you.
Sincerely yours,
Done! Hope samsung gives it out.
TheArtiszan said:
Done! Hope samsung gives it out.
Click to expand...
Click to collapse
I'm not sure if they will release before March 11th, but at the very least the more people we get to request, the sooner it will be.
I've also put in a request. Hopefully more people will soon
Xileforce said:
Hey guys, just giving a reminder to request the kernel source code for the s7 and s7 edge. You can do that by going to this link http://opensource.samsung.com/reception/receptionSub.do?method=inquiryView and filling in the form. For reference the flat model is SM-G930 and the edge is SM-G935. Just set the inquiry type to source code and the category to soc/application processor. For the message just put something like "request for S7 edge kernel source code". Typically Samsung releases the source code faster when they are being nagged. The sooner we get the source the sooner we can start getting to work. Hopefully my Edge gets here in the next few days
Click to expand...
Click to collapse
I requested as a partner. I will let you know what they say.
..
king3opobn said:
..
Click to expand...
Click to collapse
Lol same here. Looks like we have to wait until the 11th :/ oh well. We will probably have root by then though and at least they said as soon as it's released and not weeks later.
I got same email.
for you and you and that guy too...Source code for everyone just wait for official release. lol
[SAMSUNG OSRC COMMENTS DELIVERY NOTIFICATION]
Dear Customer,
Thank you for your continuous interest in our product.
We are sorry but Galaxy S7 have not yet been launched officially.
Please wait for the official release.
We'll provide the opensource as soon as release.
Thank you.
Sincerely yours,
Samsung OSRC Team
http://opensource.samsung.com/reception/receptionSub.do?method=sub&sub=F&searchValue=SM-G930
ZeroCGTI said:
http://opensource.samsung.com/reception/receptionSub.do?method=sub&sub=F&searchValue=SM-G930
Click to expand...
Click to collapse
Wrong device though
http://opensource.samsung.com/reception/receptionSub.do?method=sub&sub=F&searchValue=SM-G935
Tectas said:
Wrong device though
http://opensource.samsung.com/reception/receptionSub.do?method=sub&sub=F&searchValue=SM-G935
Click to expand...
Click to collapse
I was just about to check! We only have the kernel source for exynos variant then so far. Hopefully they toss up the other variants by the time I wake up in the morning
Just submitted 3 request for my 3 email addresses.
danon.brown said:
Just submitted 3 request for my 3 email addresses.
Click to expand...
Click to collapse
Lol, same just submitted another request for T-Mobile edge source.
Xileforce said:
Lol, same just submitted another request for T-Mobile edge source.
Click to expand...
Click to collapse
Do they send you an email when it's out or do you have to keep checking?
Sent from my SM-G935T using Tapatalk
Just submitted another series of requests for SM-G935V.
Sent from my SM-G935V using XDA Free mobile app
danon.brown said:
Do they send you an email when it's out or do you have to keep checking?
Sent from my SM-G935T using Tapatalk
Click to expand...
Click to collapse
I think they send an email when it's out... But imma keep checking too lol.
I never got an email and I requested Exynos source.
Sent from my SM-G935F using Tapatalk