Hello everyone, I have a problem with my phone after update to mango on my Spanish HTC Trophy:
Sometimes (most of time...), while I have the screen off (phone locked) and playing songs I have downloaded with my zune pass, zune crashes changing from one song to another, and pressing any of the buttons to play, forward or unplugging the headphones causes a completely phone lock, having to remove the battery get it working back. This happens me after the mango update, I tried to hard reset the phone and to restore the previous phone version and update again to mango, none of that worked for me
Any of you have idea why this happens? I found people with different phones in other forums with the same problem, so I think it's a SO issue.
Do you think that installing the leaked mango RTM would help? And, installing an unofficial ROM, I will continue receiving official updates from Microsoft?
Any suggestions how to fix this?
Thanks!!
-RedHack- said:
Hello everyone, I have a problem with my phone after update to mango on my Spanish HTC Trophy:
Sometimes (most of time...), while I have the screen off (phone locked) and playing songs I have downloaded with my zune pass, zune crashes changing from one song to another, and pressing any of the buttons to play, forward or unplugging the headphones causes a completely phone lock, having to remove the battery get it working back. This happens me after the mango update, I tried to hard reset the phone and to restore the previous phone version and update again to mango, none of that worked for me
Any of you have idea why this happens? I found people with different phones in other forums with the same problem, so I think it's a SO issue.
Do you think that installing the leaked mango RTM would help? And, installing an unofficial ROM, I will continue receiving official updates from Microsoft?
Any suggestions how to fix this?
Thanks!!
Click to expand...
Click to collapse
Do you have the HTC Sound enhancer settings on? If you do, set the setting off. It's known to cause zune crashes, that's why it has been removed from Marketplace
Most likely Sound Enhancer. I've never seen the Zune Player crash though. I haven't had a crash since pre-nodo marketplace crashes as far as stock apps are concerned.
Thanks for the answers, I have HTC sound enhancer uninstalled, so I think that's not the problem
it is a known issue
http://answers.microsoft.com/en-us/...en-songs/e862bde0-fd1f-471e-9822-5c7a44746390
Make sure you click on the "me too" button under the first post. There are a lot of speculations on what is causing the crash. MS is investigating the issue.
Thanks for the answer. I clicked the button, hope that fix will arrive soon, Zune hub it's the thing I most use from my phone.
Btw, do you think that installing an unofficial rom will help in any way?
Thanks again
Related
"Can't get this information at the moment. Check again in a little while."
When i try to download or update apps.
also get "Can't play try signing in with your Windows Live ID or synchronising again." when trying to stream music with my zune pass
I Rebooted the phone, changed my live ID password, synced phone with Zune, took the battery out of the back, deleted the offending apps (now i cant redownload them and use them get same message), I am doing all these updates via Wifi, the router is about 10 feet from the phone in same room so no connection issues.
It's really annoying me now. I really want to like this OS but all the little bugs like 3rd party live tiles not updating, marketplace bugs, no call duration information in call log etc are starting to wear me down, factory resetting the phone is not a solution, having to reinstall all your apps and resync 10gig of music and files every time this OS has a hiccup is ridiculous.
I am having the same problems with my markeplace ever since I updated my phone this morning, please tell me I wont have to hard reset my phone!!!
It seems to be widespread. I'm hoping for a crazy billing update of some kind
"Can't get this information at the moment. Check again in a little while."
When i try to download or update apps.
Click to expand...
Click to collapse
Yeah i have been getting that today also am hoping it goes back to normal soon.
Yeah, I'm having the same problems. Ticking me off because I have two app updates and I want to download Square Off. Its not a bug though since its widespread, MS is probably doing something to the servers.
Sent from my SGH-i917 using XDA Windows Phone 7 App
Microsoft is aware of the problem. Its affecting NoDo builds. They haven't released any fix as of yet. Started five hours ago or so.
Sent from my SGH-i917 using XDA Windows Phone 7 App
Ah well makes me feel better it's not just my phone been stupid.
Marketplace is back up and I'm dowloading all my updates!!
Mines started working again too, yay!
yes i too !!!
i tried to start marketplace but it don't work HELP!!!
It's still not accessible on my phone. Strange thing is, when i use the app Marketplace Search and select an app i'm redirected to the Marketplace site of that app.
I have updated my phone yesterday with the latest security update.
I have problem too. I get try later message.
I have an HTC Arrive which came with NoDo and did not have any trouble today at all.
Mine is fine now, must have been coincidental that the problem started just after I updated.
I've seen this happen a few times in the past. It always seems to go away after a little bit.
I also faced it today morning and rebooted multiple times with no luck. Afternoon it resolved by itself.
I think marketplace was down for a while. It's okay now.
Had same problems til 2pm...Working now
Sent from my HD7 using XDA Windows Phone 7 App
Yes me too, yesterday. Microsoft's resolved then I can accessing now.
Mines not working again now...........what the heck is Microsoft doing
Dear All,
I am having a prob for the past week or so. This happened after the marketplace in my phone was updated (my marketplace search bar shows Applications and Games Search now. The music search is gone.).
The problem is that whenever any of my apps have an update, I click on Update All and then instead of downloading the new updates, all the Apps show "Attention required. Press Here".
1. I pressed and retried. Didn't work.
2. I long pressed and retried, that didn't work either.
3. I long pressed and deleted the update, and tried updating again and that didn't help.
4. Restarting phone was of no use either.
Can anyone please help me with this? The only way I update now is delete the app altogether and re download the app. This is quite annoying as I lose the settings on some apps and have to enter them again.
I am using a T-Mobile UK unlocked Samsung Omnia 7 with the NoDo update.
Thanks!
Read this thread.
Also
http://www.microsoft.com/windowsphone/en-us/howto/wp7/apps/download-apps-and-games-faq.aspx
And for future reference and search:
Why do I get an "Attention required. Tap here." message when I try to download an app or game?
Your phone might have temporarily lost its Internet connection, or you might be trying to download an app that's too big to download over your phone's cellular data connection. If you're trying to download an app larger than 20 megabytes, you'll need to connect to a Wi-Fi network, or connect the phone to your PC and use the Zune software.
Cheers. I did search before a few times and did not find what I was looking for. Thats why I posted here to hopefully find some answers. Thanks again.
Sent from my OMNIA7 using XDA Windows Phone 7 App
I have read all that before plenty of times and none of the solutions have worked for me. It doesnt work over wifi and the apps I download are all less than 1mb. Moreover, I know that anything greater than 20mb required me to download through Zune connection. My phone software is also up to date.
So back to square 1 for me.....
just wait.. it is a temprary problem..
Ok. Will wait for a fix....
Sent from my OMNIA7 using XDA Windows Phone 7 App
Where it says "Pending" did you try holding your finger there and hit retry? (After you established a wifi connection)
It won't auto download it till you do.
No I haven't. But will definitely give that a try next time.
Sent from my OMNIA7 using XDA Windows Phone 7 App
I am actually having the same issues sometimes in UK Marketplace. However, after a while, they "mysteriously" go away and I can download.
Which makes me think it's either a temporary issue on the server or something like that.
In other cases, it worked when I switched 3G off, but I think that's more of a network provider problem.
Know what im talking about
Hi Guys,
ive had this issue when NoDo first came out, i updated to NoDo with the ROMS on here and was still receiving same message for any application i was reqesting from Marketplace, i rolled back from NoDo and my markeplace worked again. so i tried few things different by installing different roms and updating and so on, and still got the same issue when the final update was NoDo.
one thing i did notice was that my app would install over 3G but not over wifi which was the strange part, and 3G is extremely expensive when you downloading games and large apps so that definitly was not an option for me.
i am still using the latest release just before NoDo, because of this issue and i hope some smarty can figure it out or Microsoft release a fix for this soon.
ive scavaged the internet and found zip info that helps ! others tried methods that worked for them but none work for me.
btw i have HTC Mozart and in South Africa
Does anyone with Zune pass and Mango have this problem?
When playing songs/albums downloaded from Zune Pass, randomly it seems as though the player will lock up at the very end of a song, refuse to do anything else, and require a reboot if you want to continue listening to music. This does not happen with music transferred to the device. Very annoying.
HD7. Maybe it has something to do with the fact that I often disable my data connection? Though it still seems to happen over wifi.
nope doesn't happen to me.
silvertonesx24 said:
Does anyone with Zune pass and Mango have this problem?
When playing songs/albums downloaded from Zune Pass, randomly it seems as though the player will lock up at the very end of a song, refuse to do anything else, and require a reboot if you want to continue listening to music. This does not happen with music transferred to the device. Very annoying.
HD7. Maybe it has something to do with the fact that I often disable my data connection? Though it still seems to happen over wifi.
Click to expand...
Click to collapse
It could simply be a connection issue. If you are playing music off the Internet, it of course has to buffer and stream. This could simply be a result of a wonky internet connection, so your phone isn't able to get a reliable connection, so it's trying to get your next song for you, and that may unfortunately lock up your phone.
Probably a beta bug. But I've never experienced it at all.
prjkthack said:
It could simply be a connection issue. If you are playing music off the Internet, it of course has to buffer and stream. This could simply be a result of a wonky internet connection, so your phone isn't able to get a reliable connection, so it's trying to get your next song for you, and that may unfortunately lock up your phone.
Probably a beta bug. But I've never experienced it at all.
Click to expand...
Click to collapse
That makes sense, but this is happening with music that I have downloaded to my HD7 with my Zune pass. Streaming music works perfectly, but downloaded music locks Zune up between tracks. Well it technically doesn't "lock" up, but it does refuse to play any other song and just sits on the last second of the track that locked. Perhaps it's trying to get data from the server or something even though it's already downloaded?
silvertonesx24 said:
That makes sense, but this is happening with music that I have downloaded to my HD7 with my Zune pass. Streaming music works perfectly, but downloaded music locks Zune up between tracks. Well it technically doesn't "lock" up, but it does refuse to play any other song and just sits on the last second of the track that locked. Perhaps it's trying to get data from the server or something even though it's already downloaded?
Click to expand...
Click to collapse
Oh I thought you were talking about streaming music with Zune Pass, downloaded Zune Pass tracks is something different.
I tested out a song and there was no lag at all.
I know that at some point, if you haven't sync'd your phone for a long time, my Zune HD would momentarily stall before playing a song I downloaded with Zune Pass. I assume its pegging the Zune server for license information to make sure I can still play it. But I haven't experienced that on Windows Phone, or even know if Windows Phone does that all (but its technically just Zune so I assume it does do it if I haven't sync'd in a long time). Though if you just upgraded to Mango, you have to plug in your phone for that just recently, so it can't be that.
Maybe just a bug? Corrupted installation? A hard reset might fix that.
nope doesn't happen to me.
I did hard reset my device, and the bug appeared to be gone; however, it has since started up again. Perhaps it happened when I synced my phone to OSX, I am not sure, but it is back. Very annoying, randomly freezing when listening to my albums. It still only applies to music downloaded on Zune Pass.
silvertonesx24 said:
Does anyone with Zune pass and Mango have this problem?
When playing songs/albums downloaded from Zune Pass, randomly it seems as though the player will lock up at the very end of a song, refuse to do anything else, and require a reboot if you want to continue listening to music. This does not happen with music transferred to the device. Very annoying.
HD7. Maybe it has something to do with the fact that I often disable my data connection? Though it still seems to happen over wifi.
Click to expand...
Click to collapse
Yes, I have the same problem with 7712: It doesn`t related with data connection: I tested it with 3g+wifi, wifi without 3g, all data services off. There is the same result: player randomly stopped at the of song for a 5-10 seconds or locked at all.
PS: Phone is Samsung Omnia 7
silvertonesx24 said:
Does anyone with Zune pass and Mango have this problem?
When playing songs/albums downloaded from Zune Pass, randomly it seems as though the player will lock up at the very end of a song, refuse to do anything else, and require a reboot if you want to continue listening to music. This does not happen with music transferred to the device. Very annoying.
HD7. Maybe it has something to do with the fact that I often disable my data connection? Though it still seems to happen over wifi.
Click to expand...
Click to collapse
I've had this problem since upgrading too. Although even since pre NoDo, sometimes tracks would randomly pause and then resume, and then repeat that a few times.
I'm using a Samsung Omnia 7.
I've been having issues with my Samsung Focus when I install Mango RTM in it. It will randomly restart while using apps. I tried going back to 7008 and back up to 7720 and the same problem still happens. It doesn't happen in NoDo though. So I'm curious if anyone has had this problem and if there's a fix for it.
I tried searching for a solution and I couldn't find anything.
Thanks in advance.
I am having the same issue on my quantum. But it has rebooted once while messaging, and another time in bing search. So far twice in one week. The only up side is... It reboot so fast
Did a forced update to mango a few months back, since then I have had a few issues with facebook not syncing correctly with my main facebook account (deleted friends still showing up etc.) and was told that a reset would probably fix it, so blindly i did it.
After the reset it looked different to before and on the phone in the about settings it shows as being windows phone 7.5, but dosent look like it did before mango, cant search for apps by pressing a letter ect as this isnt here, on zune it says im running version 7.10 (7740).
So been trying to update via zune and nothing is happening, anybody got any ideas ?
glen290 said:
Did a forced update to mango a few months back, since then I have had a few issues with facebook not syncing correctly with my main facebook account (deleted friends still showing up etc.) and was told that a reset would probably fix it, so blindly i did it.
After the reset it looked different to before and on the phone in the about settings it shows as being windows phone 7.5, but dosent look like it did before mango, cant search for apps by pressing a letter ect as this isnt here, on zune it says im running version 7.10 (7740).
So been trying to update via zune and nothing is happening, anybody got any ideas ?
Click to expand...
Click to collapse
7740 is actually one version after Mango. The latest update that fixed some issues with Exchange 2003. So you're absolutely up to date. The reason why the alphabetical jump list is missing might be that you lack the minimum amount of apps installed. The jump list only shows up if you have more than 40 (or so) apps installed on your device.
That is Mango. You just can't search because you don't have the minimum required amount of apps for it to appear.
Cheers for the info pretty sure i hadnt installed over 40 apps before, but I never counted..