Marketplace problems today 5/5/11 anyone else? - Windows Phone 7 Q&A, Help & Troubleshooting

"Can't get this information at the moment. Check again in a little while."
When i try to download or update apps.
also get "Can't play try signing in with your Windows Live ID or synchronising again." when trying to stream music with my zune pass
I Rebooted the phone, changed my live ID password, synced phone with Zune, took the battery out of the back, deleted the offending apps (now i cant redownload them and use them get same message), I am doing all these updates via Wifi, the router is about 10 feet from the phone in same room so no connection issues.
It's really annoying me now. I really want to like this OS but all the little bugs like 3rd party live tiles not updating, marketplace bugs, no call duration information in call log etc are starting to wear me down, factory resetting the phone is not a solution, having to reinstall all your apps and resync 10gig of music and files every time this OS has a hiccup is ridiculous.

I am having the same problems with my markeplace ever since I updated my phone this morning, please tell me I wont have to hard reset my phone!!!

It seems to be widespread. I'm hoping for a crazy billing update of some kind

"Can't get this information at the moment. Check again in a little while."
When i try to download or update apps.
Click to expand...
Click to collapse
Yeah i have been getting that today also am hoping it goes back to normal soon.

Yeah, I'm having the same problems. Ticking me off because I have two app updates and I want to download Square Off. Its not a bug though since its widespread, MS is probably doing something to the servers.
Sent from my SGH-i917 using XDA Windows Phone 7 App

Microsoft is aware of the problem. Its affecting NoDo builds. They haven't released any fix as of yet. Started five hours ago or so.
Sent from my SGH-i917 using XDA Windows Phone 7 App

Ah well makes me feel better it's not just my phone been stupid.

Marketplace is back up and I'm dowloading all my updates!!

Mines started working again too, yay!

yes i too !!!
i tried to start marketplace but it don't work HELP!!!

It's still not accessible on my phone. Strange thing is, when i use the app Marketplace Search and select an app i'm redirected to the Marketplace site of that app.
I have updated my phone yesterday with the latest security update.

I have problem too. I get try later message.

I have an HTC Arrive which came with NoDo and did not have any trouble today at all.

Mine is fine now, must have been coincidental that the problem started just after I updated.

I've seen this happen a few times in the past. It always seems to go away after a little bit.

I also faced it today morning and rebooted multiple times with no luck. Afternoon it resolved by itself.

I think marketplace was down for a while. It's okay now.

Had same problems til 2pm...Working now
Sent from my HD7 using XDA Windows Phone 7 App

Yes me too, yesterday. Microsoft's resolved then I can accessing now.

Mines not working again now...........what the heck is Microsoft doing

Related

[Q] Can't download/install any market apps

Today I received my new shiny Asus Transformer, everything works great except the Market itself...
I can't even download any apps, paid or free. When I try to download any apps, it start like trying to download, but there is no progress on notification bar and it just keep like that.
I reset the tablet several times, also, cleaned the cache of the Market and Framework services, shutdown (restart) several times... nothing
Is this happening to anyone? I searched this forum and performed the steps above, but still nothing...
Please, help
Have you look into My App area, you will see, not installed list of apps. I get that as well...I am not sure if it's a bug or intended. Sometimes, it would stay at download forever. I got to go out and go back into the Market and redo it all over.
patseei said:
Have you look into My App area, you will see, not installed list of apps. I get that as well...I am not sure if it's a bug or intended. Sometimes, it would stay at download forever. I got to go out and go back into the Market and redo it all over.
Click to expand...
Click to collapse
Yes, sometimes the apps I am trying to download don't even appear there and sometimes it does. When it says "Installing" sometimes, 1 hour can pass and still nothing... no progress on the notification bar.
In fact, I can't install anything from there, not even using the website version, https://market.android.com/
I had/have this same issue I think its a bug in the market app. I've just flashed the new firmware and it seems to work OK now.
My solution was to press back over and over until I exited the market fully, then start a new instance of it. Works on and off.
Ill let you know if the update solves this issue.
Sent from my Transformer TF101 using XDA Premium App
linear_craig said:
I had/have this same issue I think its a bug in the market app. I've just flashed the new firmware and it seems to work OK now.
My solution was to press back over and over until I exited the market fully, then start a new instance of it. Works on and off.
Ill let you know if the update solves this issue.
Sent from my Transformer TF101 using XDA Premium App
Click to expand...
Click to collapse
Thanks for the info.
I tried that, still no luck I need to know if this is a widespread issue or not.
I have the EVO and tried to download apps and install them now without any problems.
Also, I have discovered that I can't log in into GTalk either, but I can browse without any issues.
dark_aura said:
Thanks for the info.
I tried that, still no luck I need to know if this is a widespread issue or not.
I have the EVO and tried to download apps and install them now without any problems.
Also, I have discovered that I can't log in into GTalk either, but I can browse without any issues.
Click to expand...
Click to collapse
Sounds like an odd issue with your account. Try to check settings, accounts an sync .. and see if anything is amiss. If not, then try to create a new gmail account, and use that to login to market/gtalk. See if there is some confusion as to your phone account and your tablet. Do you have settings>Privacy ticked off for google to back up your apps and sync them? Try disabling if so.
Had same issue and went into settings and had to delete my gmail account and then add it again, worked fine after that!
Thanks for the replies.
1. The Backup and Restore settings are turned off.
2. I have created another Google account and removed the original, still the same problem.
3. The EVO is currently off just in case.
After doing some research, I've discovered that Gtalk have something to do with the Market, if Gtalk can sign in, then the market should works for downloads. If not, then there is a problem.
ok... wtf
After adding a new Google account while replacing the original one, the issue still happened.
Then, I decided for a million times, to make another Factory Reset with my original account again... now GTalk logon and the Market download/install apps
I will keep this thread in mind and report if anything weird happens again.
Android Market hates me. I didn't really want to have to create another gmail account but I have tried every other trick posted and still can't get apps to download.
I had this same problem with my Samsung Fascinate. 3G would download fine but I couldn't get WiFi to work until just recently when I updated the radio that came with the OTA Froyo update plus a new custom rom/kernel. I'm not sure which piece all of the sudden made things work but I was certainly happy. What's so frustrating is that I set up a Droid on the same home network with absolutely no problems from day one.
Amazon App store works fine but many of the apps I want aren't available there. Grrr.
dark_aura said:
Today I received my new shiny Asus Transformer, everything works great except the Market itself...
I can't even download any apps, paid or free. When I try to download any apps, it start like trying to download, but there is no progress on notification bar and it just keep like that.
I reset the tablet several times, also, cleaned the cache of the Market and Framework services, shutdown (restart) several times... nothing
Is this happening to anyone? I searched this forum and performed the steps above, but still nothing...
Please, help
Click to expand...
Click to collapse
This occurred to me after rooting the TF. I was able to correct it by going into applications and force stop and clearing data on both Market and both google framework services. Then try to restart market, if you don't get a error go back to applications and do it again. Once you get the error reboot, when you try market after the reboot it will ask you to accept terms again and then all is was right again with the world.
I have the same problem. How I can do a Factory Reset?
It was working ok but now it gives an error with the server. Eventually it will download the aplication after trying several times but will fail in the instalation. I have deleted and created again my account with no results.
Welcome to my problem. Another member told me the issue lies with our google accounts and how it syncs up with the market.
I have tried the other methods deleting cache / signing in and out etc. to no avail.
Only solution is to factory reset. Sad thing is it has happened to me 3x in the past 5 days.
I only hope for a solution to this soon.
3 times, that is scary.
Something has surprised me when I upgraded my phone to the new Galaxy S 2 from HTC HD 2 running an Android rom. When I introduced the google account it automaticaly pointed me all the aplications that I had installed in the old phone (free or paid) and give me an easy option to install all quickly. They were identified as my aplications, even they were not installed.
Is this funtion present here? It will remember what aplications I had installed in the transformer before or I will need to look for all of them again?
solution to download apps
press on apps on the home screen. then press on market. this will get you started click on sign in at top right of screen. it should automatically do a sign in with your google account. then go from there

[Q] "Attention Required. Press Here" during updating Apps from Marketplace

Dear All,
I am having a prob for the past week or so. This happened after the marketplace in my phone was updated (my marketplace search bar shows Applications and Games Search now. The music search is gone.).
The problem is that whenever any of my apps have an update, I click on Update All and then instead of downloading the new updates, all the Apps show "Attention required. Press Here".
1. I pressed and retried. Didn't work.
2. I long pressed and retried, that didn't work either.
3. I long pressed and deleted the update, and tried updating again and that didn't help.
4. Restarting phone was of no use either.
Can anyone please help me with this? The only way I update now is delete the app altogether and re download the app. This is quite annoying as I lose the settings on some apps and have to enter them again.
I am using a T-Mobile UK unlocked Samsung Omnia 7 with the NoDo update.
Thanks!
Read this thread.
Also
http://www.microsoft.com/windowsphone/en-us/howto/wp7/apps/download-apps-and-games-faq.aspx
And for future reference and search:
Why do I get an "Attention required. Tap here." message when I try to download an app or game?
Your phone might have temporarily lost its Internet connection, or you might be trying to download an app that's too big to download over your phone's cellular data connection. If you're trying to download an app larger than 20 megabytes, you'll need to connect to a Wi-Fi network, or connect the phone to your PC and use the Zune software.
Cheers. I did search before a few times and did not find what I was looking for. Thats why I posted here to hopefully find some answers. Thanks again.
Sent from my OMNIA7 using XDA Windows Phone 7 App
I have read all that before plenty of times and none of the solutions have worked for me. It doesnt work over wifi and the apps I download are all less than 1mb. Moreover, I know that anything greater than 20mb required me to download through Zune connection. My phone software is also up to date.
So back to square 1 for me.....
just wait.. it is a temprary problem..
Ok. Will wait for a fix....
Sent from my OMNIA7 using XDA Windows Phone 7 App
Where it says "Pending" did you try holding your finger there and hit retry? (After you established a wifi connection)
It won't auto download it till you do.
No I haven't. But will definitely give that a try next time.
Sent from my OMNIA7 using XDA Windows Phone 7 App
I am actually having the same issues sometimes in UK Marketplace. However, after a while, they "mysteriously" go away and I can download.
Which makes me think it's either a temporary issue on the server or something like that.
In other cases, it worked when I switched 3G off, but I think that's more of a network provider problem.
Know what im talking about
Hi Guys,
ive had this issue when NoDo first came out, i updated to NoDo with the ROMS on here and was still receiving same message for any application i was reqesting from Marketplace, i rolled back from NoDo and my markeplace worked again. so i tried few things different by installing different roms and updating and so on, and still got the same issue when the final update was NoDo.
one thing i did notice was that my app would install over 3G but not over wifi which was the strange part, and 3G is extremely expensive when you downloading games and large apps so that definitly was not an option for me.
i am still using the latest release just before NoDo, because of this issue and i hope some smarty can figure it out or Microsoft release a fix for this soon.
ive scavaged the internet and found zip info that helps ! others tried methods that worked for them but none work for me.
btw i have HTC Mozart and in South Africa

[Q] Chrome to Phone Issue

Anyone having any issues with Chrome to Phone app from the market? Everytime I try to go through the setup i'm getting "Error: Unable to connect". Working fine on my Nexus 1 still, but can't seem to get my sensation to setup.
Doing this on 4G (Tried WIFI); tried reboot, tried uninstall, cleared cache...dunno what else could be up unless it's account related.
No issues here. Seems to be running fine for me.
Likewise working well here.
dellybelly said:
Anyone having any issues with Chrome to Phone app from the market? Everytime I try to go through the setup i'm getting "Error: Unable to connect". Working fine on my Nexus 1 still, but can't seem to get my sensation to setup.
Doing this on 4G (Tried WIFI); tried reboot, tried uninstall, cleared cache...dunno what else could be up unless it's account related.
Click to expand...
Click to collapse
same issue here. havent found a fix yet
Looking over the reviews on the market it seems there may be a server issue with some accounts; counted at lest 5 people stating the same error hmm. Went to retry the setup on my N1 by removing and re linking now i have the same error on the N1. Using my secondary (read: porn account) it works fine :/
Hopefully it's a temp issue; C2P is invaluable for my travel!
Just bumping this with some more info; since all you guys are going to be flashing again now; you may hit up against this issue also.
They merged a couple bug reports into this one:
http://code.google.com/p/chrometophone/issues/detail?id=158
Please Star and comment if your having the issue also; they've yet to acknowledge this one just yet although it's been close to a year since first reported but as people began flashing more it will likely continue to increase; it went from about 5 till like June then jumped to almost 30 in July.

[Q] Can't establish a reliable data connection to the server.

Not solved. Apparently I needed to use a VPN to connect my account though Talk. But now when my VPN isn't on nothing will sync and my gmail won't load. Until today I have never needed a VPN to log into my Google account. Something is obviously still wrong.
So I've flashed dozens of ROM's at this point and have never had this problem before. I have read all the threads and tried the following fixes ...
Pulled SIM and used WIFI
Factory reset
You Tube account ... This actually registers my Google info under accounts but won't sync at all. When I try to sync contacts or anything I get a red exclamation point and nothing happens.
Flashed other ROM's and different gapps.
Tried logging in though other gapps such as Talk and Gmail. Again YouTube will show up on my account tab as synced. It's green and looks synced but if I try to manually sync it the red error shows up again and nothing has actually been synced.
There must be a reason for this yes?
I should also mention that I'm in Shanghai. However I have never had a problem before. What gives? Why now? Could it really be that the server is down and I should just try again tomorrow?
Any advice would be greatly appreciated. Thanks in advance.
Yeah... i've been having a similar problem in xiamen for about 3 days... china unicom?
Oh? And also never had this happen before? Happened after you flashed a new ROM?
I'm with CMCC.
What makes me think something is rotten is Chinatown is the fact that if I do use my VPN everything is OK. I'm hoping this isn't the case.
I'm searching for some old TB files I can toss on my phone to try and restore it to an earlier date. If that doesn't work maybe a super crusty old ROM will work. I really am out of ideas at this point.
I wonder if getting rid of root and going stock would fix anything?
Error Message
I have also same problem for past 3 days on China Mobile in Shanghai. I belive it should be something to do with the carrier or Network accessibility to Google products... I am on Galaxy S2.
Today I checked on couple of my friends with Nexus and Galaxy S1 and confirmed that they also face same problem...
Currently the only Google app that's working is Google Translate ... The rest however won't work without my VPN on.
So it looks like this is both CMCC and Unicom so far. I don't even know if there is anything else.
The funny thing is Google + has been working on my phone from launch with no problems. Not anymore though.
Anyway there are so many places selling Android devices in China I could only imagine that this is temporary.
I wonder if there is any way to edit some of the carrier info to make things work?
Apparently there is something going on, it looks like.
It looks like it's happened before, and after about 3-4 days it sets itself aright...
Anyone figure out a workaround? I was using a pretty good VPN, but the android version only has pptp and therefore barely works here. I can't get any programs, email, or anything on my phone after a factory reset... this makes me sad.
*had some links posted but I guess I need to post a few more times before it lets me*
Anyone figure out any updates or fixes for this yet?
It's been like that for several days now...I'm with CMCC. After sometimes it'll be okay as usual....black "magic" I would call it.
VPN is a no no for me, used to work fine till they block it. I'm using SSH Tunnel now...no problem in general except from time to time (once in a very blue moon like now) when "they" cast their "magic"
Without tunneling. market couldn't get through these days.
How annoying. I even tried taking out my SIM card, and doing a hard reset, and then trying to download my software from my WIFI, but it's not a DDWRT router so I can't access the VPN.
Is there software that can turn an OpenVPN connected computer into a Wifi router? If I logged into my computer which is on a VPN, maybe I could at least re-download all my apps from the market......
*sigh* or wait heh
I got the same problem like last 5 days ...i m in China too ..with china unicom ...i tried everything possible like factory reset, uninsalling and installing gapps, install stock image , cache cleaning ....BUT ...CAN'T LOGIC GOOGLE ....
at last i used VPN on my phone ..and its sync and connect in a second ...problem gone...Happy to have my fully functional phone back
MAGIC Happened again
Just trying to log into the market .. yes now we can access the market and other google products..

Zune won't auto download subscribed podcasts

I have been subscribed to Tech News Today via the Zune software on WP7 and every weeknight at approximately 645PM EST a new episode goes live. Whether my phone is plugged in or not or on WiFi or not it never seems to get the latest episode. I've marked the episode I downloaded already played but it still doesn't download. I find I have to unsubscribe from the podcast, delete all previous episodes, restart my phone and resubscribe.
Does anyone else have this problem or know of a way to correct it?
Edit: the newest episode does not show in the marketplace list either until I reboot.
Sent from my T7575 using XDA Windows Phone 7 App
thefsfempire said:
I have been subscribed to Tech News Today via the Zune software on WP7 and every weeknight at approximately 645PM EST a new episode goes live. Whether my phone is plugged in or not or on WiFi or not it never seems to get the latest episode. I've marked the episode I downloaded already played but it still doesn't download. I find I have to unsubscribe from the podcast, delete all previous episodes, restart my phone and resubscribe.
Does anyone else have this problem or know of a way to correct it?
Edit: the newest episode does not show in the marketplace list either until I reboot.
Sent from my T7575 using XDA Windows Phone 7 App
Click to expand...
Click to collapse
I have this same problem on my LG Quantum. I came intended to post this same question, but you beat me to it.
It looks like either no one know, or no one want to help. I am so disappointed with the Zune app.
I too am having the exact issue. Did anyone find a solution? I bought a windowsphone to use strictly as a Zune and the podcast feature is the prime reason. I already cant get wireless sync to work, so I was counting on the auto download over wifi while connected to charger.
You might have been better off looking for a second-hand Zune HD if you didn't want the phone functionality, but anyhow...
What's wrong with the WiFi sync? If that is a viable option for you, I'd focus on making it work first. Alternatively, just plug your phone into the computer every night.
I'm not saying there aren't solutions out there, but necroposting a thread from 3.5 months ago that didn't offer any solutions isn't a good sign.
GoodDayToDie said:
You might have been better off looking for a second-hand Zune HD if you didn't want the phone functionality, but anyhow...
What's wrong with the WiFi sync? If that is a viable option for you, I'd focus on making it work first. Alternatively, just plug your phone into the computer every night.
I'm not saying there aren't solutions out there, but necroposting a thread from 3.5 months ago that didn't offer any solutions isn't a good sign.
Click to expand...
Click to collapse
Necropost, LOL.
Went phone route for three reasons. Cheaper $50 vs. $100+. Reason 2 , Bluetooth for bt playing in vehicle home etc. Reason 3 , I wanted to get my feet wet with Windows phone.
Wireless sync is a no go. I get error COODO7OA which gets no hits. Zune sw is on my htpc So I don't want to go to crazy uninstalling updating etc. So I found the OTA podcast sync feature in Mango and thought great just plug it in everynight and wake up with all my podcasts ! Unfortunately its seems to be broken. Some podcasts sync fine others require an unsubscribe,delete and reboot. Then resubscribe.
SOLVED
For those minor few that are in the same boat and find your way to this post, I believe I have found the issue.
Apparently the Zune checks as soon ass you plug in your device or sometime close to that. I believe the criteria is over 50% battery, wifi and 10.Minutes on charge.
The problem is once it checks it doesn't check again, and there is no way to force it other than delete podcast and all episodes reboot device an resubscribe.
So the real fix would be to be able to force it to look on command or different intervals.
What I am doing now is waiting to plug it in until after I know all my podcasts hit the servers. and then plug in. That has solved my issues. In the past I would plug it in at night early it would check, but some of my podcasts (Adam Carolla) didnt go live until after the check. So now I hook up in the morning and it pulls everything in just fine.
I understand this may not be ideal for everyone because you need the phone charging overnight, but I use my windowsphone as a bluetooth podcast player and its ideal.
TL;DR
Don't plug in your device until you know your podcasts are on the server and available for download.
Make sure phone is plugged in (dont need to wait 10 min)...then go to the podcast on the phone and click the unsubscribe button and then cancel, and then settings and confirm, it will recheck for more podcasts immediately.

Categories

Resources