When ever i connect my phone and try to update phone or pc suite i get this error
"The update check files have not been imported from the update server or the mobile phone is not connected"
How to solve this problem. . ..
Check that in settings menu of the phone, under the applications/development section usb debugging is enabled (this allows phone to communicate with the update software, or at least on my laptop it only works with this option enabled on the phone).
Then if it still does not work you can click the button on the update softwares main screen to install the usb drivers which should solve the problem.
Dave
nope it didnt solved the problem. ..
Related
So i got this error with a big "X" inside this red circle and next to it just says the word "Error" then nothing else when i tried sync using WMDC thats what happens. Btw im using a HTC Touch Pro and i tried plenty of solution from the Microsoft website this includes the following:
-Uninstalling the device driver and reconnect the device
-Disabling Advance Network Functionality
-Disabling firewall, antivirus software etc.
-Running WMDC on compatability mode
-Soft resetting device
-Hard resetting device
-Flashing a new ROM
Thanks in advance
[email protected]
[email protected] said:
So i got this error with a big "X" inside this red circle and next to it just says the word "Error" then nothing else when i tried sync using WMDC thats what happens. Btw im using a HTC Touch Pro and i tried plenty of solution from the Microsoft website this includes the following:
-Uninstalling the device driver and reconnect the device
-Disabling Advance Network Functionality
-Disabling firewall, antivirus software etc.
-Running WMDC on compatability mode
-Soft resetting device
-Hard resetting device
-Flashing a new ROM
Thanks in advance
[email protected]
Click to expand...
Click to collapse
what os?
try a new cable, or try plugging the cable into a different usb port.
i got the same problem. my pc:
Windows 7 with windows device center.
can not recognise my device.
i plug in the touch pro. i get the message to choos active sync diskdrive or share my internet.
i choose active sync.
then nothing happens in device center.
tried uninstalling rndis. after restart it installes the phone again and then it works for 1 time only. after that its the same.
i have searched forums saying that uninstalling device center does not solve the problem. also they say downloading the version on the MC site is another version that Windows 7 is shipped with.
Need help, wanna install another rom. i do have another pc, but i wished it would work on this pc.
any help would be very appreciated.
EDIT 24-10-2009
Also got this message at the properties of Microsoft Windows Mobile Remote Adapter:
This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Hope that this could help me in some way
wishmaster86 said:
i got the same problem. my pc:
Windows 7 with windows device center.
can not recognise my device.
i plug in the touch pro. i get the message to choos active sync diskdrive or share my internet.
i choose active sync.
then nothing happens in device center.
tried uninstalling rndis. after restart it installes the phone again and then it works for 1 time only. after that its the same.
i have searched forums saying that uninstalling device center does not solve the problem. also they say downloading the version on the MC site is another version that Windows 7 is shipped with.
Need help, wanna install another rom. i do have another pc, but i wished it would work on this pc.
any help would be very appreciated.
EDIT 24-10-2009
Also got this message at the properties of Microsoft Windows Mobile Remote Adapter:
This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Hope that this could help me in some way
Click to expand...
Click to collapse
You could just update to the latest HTC ROM from the official website if your phone is still under warranty, btw thats what i did but it didn't help. Note, that i'm running Windows 7 as my OS if anyone want to know this information to help solve the problem. Thanks in advance.
[email protected]
wishmaster86 said:
i got the same problem. my pc:
Windows 7 with windows device center.
can not recognise my device.
i plug in the touch pro. i get the message to choos active sync diskdrive or share my internet.
i choose active sync.
then nothing happens in device center.
tried uninstalling rndis. after restart it installes the phone again and then it works for 1 time only. after that its the same.
i have searched forums saying that uninstalling device center does not solve the problem. also they say downloading the version on the MC site is another version that Windows 7 is shipped with.
Need help, wanna install another rom. i do have another pc, but i wished it would work on this pc.
any help would be very appreciated.
EDIT 24-10-2009
Also got this message at the properties of Microsoft Windows Mobile Remote Adapter:
This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Hope that this could help me in some way
Click to expand...
Click to collapse
Settings-->Connections-->USB to PC and Uncheck Enable faster data Synchronization
I have the same problem.
in my situation i tried to recover usb-flash and flash a nokia phone. For both things programs installed their own drivers. Even after I deinstalled the software I probably still have their drivers on my pc. That's why I can't sync my phone...
is there a tool to manage installed drivers?
or the other way out is to reinstall windows 7
anyone willing to help?
This solution worked for me:
Thanks to Scubamike
copy and paste from
http://social.microsoft.com/Forums/...c/thread/7a6516e2-9a46-4e1f-b689-1aa7dc2bda64
I found a different solution that worked for me: On my phone I clicked start/programs/active sync/options and deleted all the old PC connections that were displayed. In fact, you could probably just delete ALL the PC connections displayed and start from scratch. You'll just have set up another sync partnership in WMDC when you plug it in. Let me know if this helps.
it is to easy! should work ALWAYS:
Make sure "Advanced network functionality" is switched off in the USB to PC settings then:
go to activesync, menu, connections, disable "connect via USB" off, press "ok" go back to connections, enable "connect via usb" press "ok" unplug and replug your cable. and all works.
greetings
i had trouble with a 6.5.3 rom i just cooked. had to uninstall, reboot, reinstall wmdc, then i synced okay.
I have the last original rom and win 7 and with removing all remembered connections on the pda, it connected immidiatly. Thank you for the help
i have been all over the microsoft forums to no avail. i recently updated my laptop to win7, and have a fuze running 6.1 mobile. when i connect my fuze to the laptop the laptop recognizes it as it begins to charge, but then nothing. i try to open win mobile device center and this is the error message i get C:\windows\system32\rapistub.dll is either not designed to run on windows or it contains errors. I have uninstalled and reinstalled 3 times and also tried different usb ports on my laptop. If anyone can help that would be awesome
hi, im a new user and i have a problem connecting my spv c600 to my pc(windows xp)via usb. every time i try to connect my device the pc detects at first but then says"a problem occurred during installation your new hardware might not work properly" i have activesync 4.5 installed but it does not detect. i was wondering if there is a free driver i could download to sort this problem .please i need your help because i want to upgrade the rom
Windows Mobile devices are connected either via RNDIS or Serial over USB. Usually the decice is in the mode to connect over RNDIS, but when the drivers are missing on the PC they must be installed there. Look for generic RNDIS drivers on windows XP. You could also try to switch the device to Serial over USB mode. This hides in a something like "enhanced functionality" on the USB connection. On is "RNDIS" while off is "Serial" mode.
where can this "enhanced functionality" be found, on the device or on the pc, please guide me i'm kind of new on this things
It is on the phone, probably somewhere in the settings menu. No clue about the menu on your phone as I use a cooked WM6 ROM. Possibly it is even only hidden in the registry somewhere. You will have to search XDA for this a little yourself - I cannot guide you through this.
thanx for yor help
My laptop doesnt recognize my device. It all happened when i checked an option in development (application option - in settings) with usb connected .... Also tested on another laptop... not working ... is there any solution ??
Charging happens ... but driver installation fails. . .
Dear cldwar,
Same here and i did everything to solve even back to stock but no chance; just charging but usb not recognized... At last i found the below solution by myself... Still i am very confused that what is causing this issue; hardware or software failure?
Solution:
1- Download " Usb Mass Storage Watcher " from market. Install and run then choose " auto mount usb " option and save.
2- In telephone screen, 3845#*920# to enter hidden menu. Go to port setting and set " AP USB " then check retain after reboot and save-reboot
3- After phone reboots, choose mass storage from settings-sd card or applications-development-usb debugging...
4- plugin usbcable and connect phone. Wait a few seconds and then u will see that phone is being recognized by the computer.
5- In phone screen, usb mass storage watcher application may prompt several times so just press save to exit...
6- To disconnect, either disconnect cable directly or deselect mass storage mode or usb debugging... Phone may be unstable temporary while disconnecting usb...
Hope all these helps...
Kind regards,
Sent from my LG-P920 using XDA App
You have the drivers on the phone itself, on the LGE folder.
omgomg said:
You have the drivers on the phone itself, on the LGE folder.
Click to expand...
Click to collapse
Dear omgomg,
I dont think that it is driver related since the solution i described above is the only way i found to overcome this issue temporary...
Kind Regards,
Problem solved . ..
just installed LG software update pc suite --- installed the drivers and the phone is back to normal ....
Thanks for the help ..... and ideas . . ..
Awesome!
Thanks for starting this thread had a similar issue.
I had the same thing after my phone was Rooted. It then just topped using the stock drivers.
Oh Well Thanks guys!
HI all, I seem to have a problem getting my laptop (ubuntu 12.04) to recognize my phone as storage when connected via USB. Here's what happened. I have already enabled USB debugging and USB debugging notify. When I plugged the phone to my laptop I got the usual message on the screen of my phone an when I clicked on it there were 2 tick boxes: one to recognize the phone as camera (that by the way worked) and the other one that recognized the phone as storage: when ticked nothing happened on my laptop, so I unticked both and now that bloody message is not coming up anymore on my phone, I only got one which says "USB debugging connected". ANy idea?
thanks
Disable the USB debugging... It's not needed for storage connection.
Sent from my One using XDA Premium 4 mobile app
HI thanks, ok fair enough but somehow I seem to have messed up with it and I would like to fix it if I can: I can't get the usb debugging mode message up when I connect the phone and the laptop doesn't recognize it as storage, not only ubuntu but even windows! could it be a matter of drivers? If so where can I get them from?
thanks
Menu>Storage>*menu on the upper right corner*>USB computer connection>*check box MTP/PTP*
happygolucky919 said:
Menu>Storage>*menu on the upper right corner*>USB computer connection>*check box MTP/PTP*
Click to expand...
Click to collapse
Thanks. When I connect the device as PTP it gets connected but when I do it as MTP , computer shows the error that drivers are not installed.
I'm having a similar problem on my phone, there is no option to change USB computer connection, so phone not regonised when plugged into PC? Any ideas?
MTP is a proprietary and modern protocol, older or open source OS's will not support it out of the box. You will need the relevant drivers, not sure how to do it on older version of Ubuntu, may be worth looking in their forums (support is included in new version in the proprietary driver bundle). There are no drivers for Windows XP, but you can get them for Windows 7, I'll dig out the guide I have bookmarked somewhere.
IIIIkoolaidIIII said:
MTP is a proprietary and modern protocol, older or open source OS's will not support it out of the box. You will need the relevant drivers, not sure how to do it on older version of Ubuntu, may be worth looking in their forums (support is included in new version in the proprietary driver bundle). There are no drivers for Windows XP, but you can get them for Windows 7, I'll dig out the guide I have bookmarked somewhere.
Click to expand...
Click to collapse
Thanks. That would be of great help.
Dush123 said:
Thanks. That would be of great help.
Click to expand...
Click to collapse
Here are the three guides I have bookmarked relating to MTP, I think the first from Tom's Hardware should fix (download is in 3rd post).
http://www.tomshardware.co.uk/forum/50119-63-devices-working
http://forum.xda-developers.com/showthread.php?t=2390296
http://forum.xda-developers.com/showthread.php?t=2391236
Hope these help.
B
---------- Post added at 09:22 AM ---------- Previous post was at 09:21 AM ----------
Oh yeah the other thing I didn't mention is MTP honors your phones security, so if you have a secure lock it won't show up initially until screen is on and device is unlocked.
Same issue, no options under USB computer connection !
boringfrog said:
I'm having a similar problem on my phone, there is no option to change USB computer connection, so phone not regonised when plugged into PC? Any ideas?
Click to expand...
Click to collapse
Hi, boringfrog,
were you able to get the issue resolved ?
After the phone upgraded from 12.0-YNG1TAS17L to 12.0-YNG1TAS2I3, i am seeing the similar issue, my phone will only charge on a Laptop, i tried different cables, 2 laptops, uninstalled and re-installed drivers, nothing works, i did a dirty flash back to 12.0-YNG1TAS17L the issue still exists, i tried enabling and disabling ADB debugging etc...
Under storage options , under the three dots on the right i see the USB computer connection, upon hitting it , nothing happens, the storage page just refreshes... no options to mount as MTP....
Please help need to copy the data from phone to PC...
mkhanemkay said:
Hi, boringfrog,
were you able to get the issue resolved ?
After the phone upgraded from 12.0-YNG1TAS17L to 12.0-YNG1TAS2I3, i am seeing the similar issue, my phone will only charge on a Laptop, i tried different cables, 2 laptops, uninstalled and re-installed drivers, nothing works, i did a dirty flash back to 12.0-YNG1TAS17L the issue still exists, i tried enabling and disabling ADB debugging etc...
Under storage options , under the three dots on the right i see the USB computer connection, upon hitting it , nothing happens, the storage page just refreshes... no options to mount as MTP....
Please help need to copy the data from phone to PC...
Click to expand...
Click to collapse
Sorry it was a friends phone so I just returned it to him after try a few attempts. Can you not put your data into the cloud then you can access it on your PC? Good luck.
PC not recognizing OnePlus 2 after update to Oxigen 3.0.1
What seems to solve the problem is to pull down the notifications bar, which shows one notification which gives you multiple options for the USB. Please choose the file download option(usually the second option). Your OPT will show up on the PC.
Thanks and regards to all.
I purchased a new Yuphoria Mobile. I have not installed sd card nor enabled developer options. When I connect to Laptop the phone is not getting detected. I just want to transfer some music files and I am not interested in enabling developer options or rooting phone. Can I do this? HOW?
I think there was a problem with the connecting USB cable. I tried with a brand new cable and I was able to connect laptop to Mobile. How do I delete this thread. This looks like a silly mistake.
I can't connect my yuphoria to pc
I m not able to connect yu yuphoria to my pc runs with win 7
Can any one give mw USB drivers??
dhavalvaland said:
I m not able to connect yu yuphoria to my pc runs with win 7
Can any one give mw USB drivers??
Click to expand...
Click to collapse
First check with another usb cable. If it is working check with another device. If drivers is a problem. Go to control panel and update drivers. Or delete and allow windows to discover and load drivers online from windows. If it still does not work. Use Windows Dr.Fixit application you can download from windows download. Also update windows 7 with latest security updates. Also Check if your anti virus is updated and it is configured to allow devices connecting to laptop. If not enable it in antivirus settings.
If you determine the problem is not with the PC but could be with the phone. Go to Settings > Sytem > About Phone > Build no. Touch on build no 7 times quickly and it opens up developer options. Enable developer option and try.
When you connect a usb drive if you get a pop up asking connect as 1. Media device, 2.Camera, 3.Charge only. Choose 1.Media device if you choose 3 your computer will not detect the usb.
Hope above helps.