So i got this error with a big "X" inside this red circle and next to it just says the word "Error" then nothing else when i tried sync using WMDC thats what happens. Btw im using a HTC Touch Pro and i tried plenty of solution from the Microsoft website this includes the following:
-Uninstalling the device driver and reconnect the device
-Disabling Advance Network Functionality
-Disabling firewall, antivirus software etc.
-Running WMDC on compatability mode
-Soft resetting device
-Hard resetting device
-Flashing a new ROM
Thanks in advance
[email protected]
[email protected] said:
So i got this error with a big "X" inside this red circle and next to it just says the word "Error" then nothing else when i tried sync using WMDC thats what happens. Btw im using a HTC Touch Pro and i tried plenty of solution from the Microsoft website this includes the following:
-Uninstalling the device driver and reconnect the device
-Disabling Advance Network Functionality
-Disabling firewall, antivirus software etc.
-Running WMDC on compatability mode
-Soft resetting device
-Hard resetting device
-Flashing a new ROM
Thanks in advance
[email protected]
Click to expand...
Click to collapse
what os?
try a new cable, or try plugging the cable into a different usb port.
i got the same problem. my pc:
Windows 7 with windows device center.
can not recognise my device.
i plug in the touch pro. i get the message to choos active sync diskdrive or share my internet.
i choose active sync.
then nothing happens in device center.
tried uninstalling rndis. after restart it installes the phone again and then it works for 1 time only. after that its the same.
i have searched forums saying that uninstalling device center does not solve the problem. also they say downloading the version on the MC site is another version that Windows 7 is shipped with.
Need help, wanna install another rom. i do have another pc, but i wished it would work on this pc.
any help would be very appreciated.
EDIT 24-10-2009
Also got this message at the properties of Microsoft Windows Mobile Remote Adapter:
This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Hope that this could help me in some way
wishmaster86 said:
i got the same problem. my pc:
Windows 7 with windows device center.
can not recognise my device.
i plug in the touch pro. i get the message to choos active sync diskdrive or share my internet.
i choose active sync.
then nothing happens in device center.
tried uninstalling rndis. after restart it installes the phone again and then it works for 1 time only. after that its the same.
i have searched forums saying that uninstalling device center does not solve the problem. also they say downloading the version on the MC site is another version that Windows 7 is shipped with.
Need help, wanna install another rom. i do have another pc, but i wished it would work on this pc.
any help would be very appreciated.
EDIT 24-10-2009
Also got this message at the properties of Microsoft Windows Mobile Remote Adapter:
This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Hope that this could help me in some way
Click to expand...
Click to collapse
You could just update to the latest HTC ROM from the official website if your phone is still under warranty, btw thats what i did but it didn't help. Note, that i'm running Windows 7 as my OS if anyone want to know this information to help solve the problem. Thanks in advance.
[email protected]
wishmaster86 said:
i got the same problem. my pc:
Windows 7 with windows device center.
can not recognise my device.
i plug in the touch pro. i get the message to choos active sync diskdrive or share my internet.
i choose active sync.
then nothing happens in device center.
tried uninstalling rndis. after restart it installes the phone again and then it works for 1 time only. after that its the same.
i have searched forums saying that uninstalling device center does not solve the problem. also they say downloading the version on the MC site is another version that Windows 7 is shipped with.
Need help, wanna install another rom. i do have another pc, but i wished it would work on this pc.
any help would be very appreciated.
EDIT 24-10-2009
Also got this message at the properties of Microsoft Windows Mobile Remote Adapter:
This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Hope that this could help me in some way
Click to expand...
Click to collapse
Settings-->Connections-->USB to PC and Uncheck Enable faster data Synchronization
I have the same problem.
in my situation i tried to recover usb-flash and flash a nokia phone. For both things programs installed their own drivers. Even after I deinstalled the software I probably still have their drivers on my pc. That's why I can't sync my phone...
is there a tool to manage installed drivers?
or the other way out is to reinstall windows 7
anyone willing to help?
This solution worked for me:
Thanks to Scubamike
copy and paste from
http://social.microsoft.com/Forums/...c/thread/7a6516e2-9a46-4e1f-b689-1aa7dc2bda64
I found a different solution that worked for me: On my phone I clicked start/programs/active sync/options and deleted all the old PC connections that were displayed. In fact, you could probably just delete ALL the PC connections displayed and start from scratch. You'll just have set up another sync partnership in WMDC when you plug it in. Let me know if this helps.
it is to easy! should work ALWAYS:
Make sure "Advanced network functionality" is switched off in the USB to PC settings then:
go to activesync, menu, connections, disable "connect via USB" off, press "ok" go back to connections, enable "connect via usb" press "ok" unplug and replug your cable. and all works.
greetings
i had trouble with a 6.5.3 rom i just cooked. had to uninstall, reboot, reinstall wmdc, then i synced okay.
I have the last original rom and win 7 and with removing all remembered connections on the pda, it connected immidiatly. Thank you for the help
i have been all over the microsoft forums to no avail. i recently updated my laptop to win7, and have a fuze running 6.1 mobile. when i connect my fuze to the laptop the laptop recognizes it as it begins to charge, but then nothing. i try to open win mobile device center and this is the error message i get C:\windows\system32\rapistub.dll is either not designed to run on windows or it contains errors. I have uninstalled and reinstalled 3 times and also tried different usb ports on my laptop. If anyone can help that would be awesome
Related
My 8125 no longer connects via USB. XP tries to install "Smartphone USB Sync" where I get a message that the software has not passed Windows Logo testing, I click to continue anyway. Next is an error message that the hardware could not be installed because the system cannot find the file specified.
Can someone help?
Not sure the reason, but sounds like ActiveSync installation is corrupted. You could install AC. That should restore all the files / registry entries...
This is happening even after reinstalling ActiveSync 4.5 several times.
Please I hope someone knows a solution for this..?
Cingular 8125
Faria WM6
Win XP
ActiveSync 4.5
hmmm....tried a hard reset? or another usb cable?
Stinkfist said:
This is happening even after reinstalling ActiveSync 4.5 several times.
Please I hope someone knows a solution for this..?
Cingular 8125
Faria WM6
Win XP
ActiveSync 4.5
Click to expand...
Click to collapse
Have you tried using a different PC. The idea here is you need to determine if its the PC, the cable, or your phone... So try to narrow this down to where the problem lies.
Also make sure you are using a USB port that is direct to the mother board and not going through a hub. Some USB ports on the front of a PC go through a USB hub that is internal. Use the ports on the back of the computer (and try this on different ports).
I did try a hard reset, and different USB port. I still get the same error. I think its a problem with the USB driver? I have had ActiveSync working on this machine before. I uninstalled it. Then reinstalled it to perform an upgrade, but am having this problem. I don't have access to another PC.
While XP tries to install the USB drivers I did try manually choosing where to find the drivers, in the ActiveSync directory. I get the same error.
Uninstall Activesync through add/remove programs, then go to C:\Program Files\Microsoft ActiveSync, delete the whole folder on your desktop pc....download 4.5 from microsoft's website....install it, then plug your device back in.....see if that helps......
Stinkfist said:
I did try a hard reset, and different USB port. I still get the same error. I think its a problem with the USB driver? I have had ActiveSync working on this machine before. I uninstalled it. Then reinstalled it to perform an upgrade, but am having this problem. I don't have access to another PC.
While XP tries to install the USB drivers I did try manually choosing where to find the drivers, in the ActiveSync directory. I get the same error.
Click to expand...
Click to collapse
Also, see what antivirus/firewall you're using. That caused me a little problem first time I installed it.
Thats why I run all my antivirus and firewall stuff off the router, ActiveStink is too buggy with other softwares.
anichillus said:
Also, see what antivirus/firewall you're using. That caused me a little problem first time I installed it.
Click to expand...
Click to collapse
Thanks for the suggestions, guys. I had already tried deleting the c:\program files\microsoft activesync" folder before installing 4.5 fresh again. It didn't help.
Just to test, I installed ActiveSync 4.2, knowing I cannot use it with WM6. But it installed fine and XP recognized and installed the 8125 perfectly. I was able to access the phone via WM5torage and everything (except no sync, as expected).
Then I uninstalled 4.2 and reinstalled 4.5 clean again. 4.5 installation "updates" the USB drivers everytime. After, the 8125 will not connect via USB with the same error message everytime.
Did you try google'ing the error message?
Stinkfist said:
Thanks for the suggestions, guys. I had already tried deleting the c:\program files\microsoft activesync" folder before installing 4.5 fresh again. It didn't help.
Just to test, I installed ActiveSync 4.2, knowing I cannot use it with WM6. But it installed fine and XP recognized and installed the 8125 perfectly. I was able to access the phone via WM5torage and everything (except no sync, as expected).
Then I uninstalled 4.2 and reinstalled 4.5 clean again. 4.5 installation "updates" the USB drivers everytime. After, the 8125 will not connect via USB with the same error message everytime.
Click to expand...
Click to collapse
Stinkfist said:
Thanks for the suggestions, guys. I had already tried deleting the c:\program files\microsoft activesync" folder before installing 4.5 fresh again. It didn't help.
Just to test, I installed ActiveSync 4.2, knowing I cannot use it with WM6. But it installed fine and XP recognized and installed the 8125 perfectly. I was able to access the phone via WM5torage and everything (except no sync, as expected).
Then I uninstalled 4.2 and reinstalled 4.5 clean again. 4.5 installation "updates" the USB drivers everytime. After, the 8125 will not connect via USB with the same error message everytime.
Click to expand...
Click to collapse
Start all over.....
Uninstall what you have > delete the old folder > run Regseeker (you can google it and clean your registry safely..I've used this program for several years now without issue. If you have a HP printer..don't run!) > Re-install 4.2 and don't sync your device yet > Install 4.5 over 4.2 & you should be fine.
If Activesync 4.5 doesn't attach itself to a Com Port..open up Connection Settings in Activesync and uncheck "use the following ports" and try to sync.
I'm currently having similar issues on 2 pc's after I installed Radmin 3.0.
If you still have this issue, search for 4.5 beta & install it.
Conspiracy Theory: The final version of Activesync 4.5 is checking our versions of WM6 and don't like it. It's disconnecting the Com Ports from Activesync so we can't use it any more.
Stinkfist said:
Thanks for the suggestions, guys. I had already tried deleting the c:\program files\microsoft activesync" folder before installing 4.5 fresh again. It didn't help.
Just to test, I installed ActiveSync 4.2, knowing I cannot use it with WM6. But it installed fine and XP recognized and installed the 8125 perfectly. I was able to access the phone via WM5torage and everything (except no sync, as expected).
Then I uninstalled 4.2 and reinstalled 4.5 clean again. 4.5 installation "updates" the USB drivers everytime. After, the 8125 will not connect via USB with the same error message everytime.
Click to expand...
Click to collapse
it is the usb drivers causeing the problems, i had to go around and just select the c/windows/drivers folder -just the normal drivers, not active sync-
somehow it goes thru for me with a different driver that isn't what is needed
OK, a search on this gave me everything so I have to start this thread asking for a copy of the Getting Started CD. Sorry if it's already been discussed.
I can't get my pda to sync via usb. I deselect the "Enable advanced network functionality" and it still doesn't connect. Can someone post it or does anyone know where I can download one online? I'm hoping it has the correct drivers (Vista 64).
For vista you don't need the getting started CD... only the Windows Mobile Device center installed... also after the initial connection the Windows update should download it autimatically.
gnick666 said:
For vista you don't need the getting started CD... only the Windows Mobile Device center installed... also after the initial connection the Windows update should download it autimatically.
Click to expand...
Click to collapse
That's what all the instructions seem to say. I've uninstalled the existing devices, connected, installed, disconnect, uninstalled the device, install, etc and I still cannot get my pda to connect via usb. Can't seem to figure it out.
Check if activesync (on the PDA) connection settings... It should be set to connect via USB... Also you can download the WMDC from the M$ site...
gnick666 said:
Check if activesync (on the PDA) connection settings... It should be set to connect via USB... Also you can download the WMDC from the M$ site...
Click to expand...
Click to collapse
Yeap, did them both. To get USB as a cradle connection option in ActiveSync in the PDA, I have to select the "Enable advanced network functionality". However, if I do this, I cannot make a connection. I remember when I had my HTC TC, I had to deselect the "Enable advanced network functionality" in order to sync via USB. But when you do this, you don't get the option to sync via USB when cradled.
I think I'm missing the USB modem driver. I'm found the zip file but I'm still looking for installation instructions.
And I think you should reinstall your OS, because there are some serious issues on your side...
gnick666 said:
And I think you should reinstall your OS, because there are some serious issues on your side...
Click to expand...
Click to collapse
OS meaning PDA OS? I did that 3 times, twice with cooked WM6.1 and once back to WM2003. I was able to establish connection with my factory WM2003.
nah... I ment the Vista (did I mention a hard reset anywhere?)... in my school, we have several verisons (ultimate, business,...), i386, x64 alike and we didn't have any problems like the one you described...
Worth a try...
Try download and manually (instead of through Windows Update) the Windows Mobile Device Center v6.1 update for x64 versions of Vista.
Visit this link to download them:
http://www.microsoft.com/downloads/...aa-bc6b-4864-8ffe-dc26e1d9f843&displaylang=en
prank1 said:
Try download and manually (instead of through Windows Update) the Windows Mobile Device Center v6.1 update for x64 versions of Vista.
Visit this link to download them:
http://www.microsoft.com/downloads/...aa-bc6b-4864-8ffe-dc26e1d9f843&displaylang=en
Click to expand...
Click to collapse
Yeap, did that too. Thanks though, it's appreciated.
I wonder if it's my firewall settings. Time to explore that option. I remember the old ActiveSync sometimes required manual fixes to the firewall.
Guys - I'm going to end this thread because I guess the thread title doesn't accurately identifies my issue and I don't want to double post elsewhere.
Hi guys,
I've just installed the Windows 7 ultimate RC on my PC and am now unable to sync my Raphael. I've installed Windows Mobile Device Center, but when I plug in my phone I get a message saying 'USB Device not recognized'.
I've tried both the stock rom and the Energy 3.0 ROM.
Anyone experiencing this also? Any solutions?
Thanks!
Same problem. But I couldnt even install the WDC? Which version did you install?
Weird
I'm using Windows 7 RC 1 (build 7100) and it works flawlessly with my TP. Installed WMDC 6.1 without difficulties.
PROBLEM FIXED for me
zonez said:
Hi guys,
I've just installed the Windows 7 ultimate RC on my PC and am now unable to sync my Raphael. I've installed Windows Mobile Device Center, but when I plug in my phone I get a message saying 'USB Device not recognized'.
I've tried both the stock rom and the Energy 3.0 ROM.
Anyone experiencing this also? Any solutions?
Thanks!
Click to expand...
Click to collapse
Try deleting this via regedit
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SQMClient\Windows\DisabledSessions
I'm using Windows 7 build 7077 and everything is going fine
Could you specify as to whether that key is located in Windows 7 or your phones OS?
brycestejskal said:
Could you specify as to whether that key is located in Windows 7 or your phones OS?
Click to expand...
Click to collapse
Sorry.In Windows 7
uh oh. i'm thinking of wiping vista from my machine and just using rc1. should i hold off on doing this?
Happened to me not 5min ago
1. Find the device in “Device manager” and remove it
2. Re-Plug in the device
3. A windows should try to install the software (Little popup in the task bar)
4. Click on it when it fails and tell it to check windows update to find drivers
I just installed RC1 last night. TP syncing just fine.
running windows 7...wmdc installed fine...
IF YOU ARE HAVING PROBLEMS SYNCHING!!
make sure to go into your phone settings
-go to connections
-go to usb to pc
-uncheck enable advanced network functionality
k thanks for the help guys, can't wait to get rc installed!
Thanks for the replies!
I tried all suggestions posted here, but none work.
The funny thing is that even when I put my phone in USB Drive mode, it still isn't recognized.
Updating the driver through windows update still results in 'An unknown device, your drivers are up to date'.
Syncing works without problems on my WindowsXP laptop..
The Muffin Man said:
Happened to me not 5min ago
1. Find the device in “Device manager” and remove it
2. Re-Plug in the device
3. A windows should try to install the software (Little popup in the task bar)
4. Click on it when it fails and tell it to check windows update to find drivers
Click to expand...
Click to collapse
This really worded for me. I installed Windows 7 the first day it was available and I was never able to figure it out how to make it worked until today. Thank you "The Muffin Man"
Running windows 7 RC and first few days when plugged phone in nothing happened. Was in no rush to get sync working as dual booting with Vista and was just plugging to charge phone. Other day I got a prompt to install device centre 6.1 and never done anything to initiate this. Wonder if an auto update may have caused this?
Works perfectly for me and tried with both Energy 3.0 and Elite RC4 (WM6.1 and WM6.5 ROMS).
In Vista atm so don't have W7 build number to hand.
I had a similar issue a few weeks back on my xp rig. Turns out I just needed to re seat my micro sd card, worked instantly.
nhshah7 said:
uh oh. i'm thinking of wiping vista from my machine and just using rc1. should i hold off on doing this?
Click to expand...
Click to collapse
go for it.. everything works great.. love the device support! plug in ur printer and thats pritty much it
Uninstall the "Windows Mobile Device Center" in your Control Panel, and plug your phone in again
Well i'm one step closer to fixing this..
I went into my bios and disabled USB2 (switching back to USB1).
After reboot my device was recognized and synced without problems.
As soon as I enabled USB2 again the device was undetectable again, even though Legacy USB support was enabled.
All other USB devices work, both in USB2 as USB1 mode.
Needless to say I don't want to run in USB1 mode.
Since I didn't have any of these problems with WinXP I assume it's a windows 7 issue.. Anyone knows where I can report this?
zonez said:
Well i'm one step closer to fixing this..
I went into my bios and disabled USB2 (switching back to USB1).
After reboot my device was recognized and synced without problems.
As soon as I enabled USB2 again the device was undetectable again, even though Legacy USB support was enabled.
All other USB devices work, both in USB2 as USB1 mode.
Needless to say I don't want to run in USB1 mode.
Since I didn't have any of these problems with WinXP I assume it's a windows 7 issue.. Anyone knows where I can report this?
Click to expand...
Click to collapse
Sounds like a driver support issue with your USB device (Motherboard).
I just installed WMDC and it worked without any problems.
Hi All!
I've just changed from Window XP to Window 7
Unfotunately...
activesync is not working on Window 7 anymore...
I've install WMDC for Window 7 ,64 bit
but after the installation, and i plug in my phone,
a process for searching the driver loads for a while
and said: driver not found
The WMDC has no response when i plug my phone in.
I have tried different methods that i can search on the web:
1) remove device+uninstall WMDC + reboot + plugin and install WMDC again
2) disable the advance network function
but no luck...
I can connect my phone as a "USB drive", but what i want to do is to let my phone surf the internet through the PC... so I need something like active sync... can anyone suggest other alternatives which can fulfil my needs...or can anyone give me some tips on how to connect my phone to WMDC>.<
Really need help...SOS...
I encountered the same problem going from XP to 64bit Win7. I manage to solve the problem.
1. WMDC is not installed as a default during Win7 install. It is installed via Windows Update.
2. After this, WMDC will come on if u plug in the PDA but gives u an Error after trying to connect to the PDA for a while
3. Here's the solution. Go to COntrol Panel/Device Manager. Open up the list of devices installed. Plug in your pda and notice a new device is listed as "Unknown device" appears under the Device manager tree.
4. Click properties of this unknown device and choose to upgrade the driver. You will need internet connection for Windows Update to download the device driver. This driver is about 11.9MB file size.
5. After download, re-connect the PDA and it should recognize the PDA immediately.
I also noticed that if I plug in another PDA model, it will also connect and work.
Hope this helps.
I have do the same many times ...but still no luck...
what is your phone model?
I have sent an mail to Asus, ans it said there are no driver for window 7 64 bits for my phone model..... only have 32 bits...
Hi,
I have an unbranded HTC 7 Mozart T8696 Device running NoDo 7392.
It was chevron unlocked before I upgraded to NoDo and I was able to install apps aferwards. Currently sideloaded apps still work, so I assume the chevron unlock is still active. After about one month I wanted to sideload another app, but I always get an error telling me the device is not connected to the PC (I tried XAP Deploy and "Windows Phone Device Manager" even though Zune is running and showing the device as connected.
Any Ideas what might be wrong? I already tried uninstalling .net framework 4 and windows phone developer tools and re-installing, but it still shows "device not connected"
try this ... go to C\windows\system32\drivers\etc , open the file named "hosts" with notepad and delete any lines that say windowsphonedevelopement...
Hi,
thanks for your feedback. my hosts file is empty, still not working.
I am still using Zune 4.7 should I update to 4.8?
i had this same problem with my hd7 before and it worked after deleting that ... thats weird , yea 4.8 is now officially released u should update ..hopefully it will solve ur problem
still no luck, even with Zune 4.8
check this out ...
http://phone7.wordpress.com/2010/12/01/wp7-deployment-error-codes-explained/
http://msdn.microsoft.com/en-us/library/gg588381(v=vs.92).aspx
thanks, but this just doesn't help me
Failed to connect to the device. Ensure that the device is completely booted and is connected to the PC.
This can be caused by several reasons, including if the device is off. If the device is already connected, sometimes disconnecting and then reconnecting the device may fix the problem. Rebooting the device may also fix this problem.
This is what i tried multiple times. Rebooting the PC, rebooting the phone, re-installing .NET Framework 4, re-installing WP7 developer tools... all to no avail...
did u make sure the phones sync relationship with zune is not guest
Yes, I made sure it is. Nothing has changed on my PC really, except i switched routers. I am not sure what's happened...
hmmm maybe u can try going into device manager and uninstalling then reinstalling the phone drivers
I also went along and tried that. Still no luck.
EDIT: to clarify, I selected to uninstall the device and delete the driver files along with it. When I connected the phone it was re-installing the drivers.
tbh, i give up now. It's probably my phone and I can't be bothered to start from scratch again.
sorry i couldnt help u fix the problem
Instead of zune. Try using wpconnect.exe instead.
Thats all I use and its alot quicker that opening up zune and everything.
If you have Developer Tools 7.0 and the January Update wpconnect can be found here
C:\program files\microsoft sdk's\windows phone\v7.0\tools\wpconnect\
Restart your computer then connect your phone via usb wait for computer to recognize the phone. Then run wpconnect.exe... Dont run zune at all.
Hello,
thanks for your feedback, but wpconnect is giving me the same error as all deployment apps:
Failed to connect to the device.
It suggests i open zune and close it again. Zune itself recognises my phone and is able to sync data to it. WPconnect and deployment apps keep on telling me the phone is not connected...
*Bump* Anyone else have this problem?
could it be a pc registry problem ?
*bump* Still can't sideload
Hello !
Actually I've got the same problem.
Reparing .NET does nothing.
I've tried many things, as uninstalling programs that could interact on USB (VM Ware Workstation, Oracle VirtualBox, Kaspersky Internet Security 2012 and so on).
None of the XAP Deploy application works... And ChevronUnlocker is concerned to.
I don't know what to do.
Here I am too...same problem with my gf's optimus 7, no deplyment tool can connect to device, error 0x89731812, Zune works flawlessly.
Did you guys find the problem after warranty repair?
So, I seem to be running into this problem every 4 weeks... I am starting to hate this, I can never fix the issue aside from hard resetting my phone with a new ROM...
Anyone found a solution to this problem yet? I am currently on DFT v2 and I can't deploy xaps via PC. I can still deploy with the built in XAP deployer, but I have 2 xaps that I can't deploy using this method...