My dad recently got a HTC incredible S and its generally OK
however its been playing up, after a random period of time on the call the person on the other end of the phone (usually me) has audio issues.
Between 30 seconds and 15 minutes.
I spoke to him for an hour yesterday and had to redial on average every 5 minutes.
I get a very strong echo and he becomes really really loud and distorted.
If i hangup straight away and redial its ok.
If i stay on the call eventually it drops out and his phone can no longer make or receive calls for a few minutes (incoming goes straight to voicemail, outgoing gets network unavailable).
It has been back to HTC twice and they replaced various bits, they also gave him a new phone, they have also replaced the sim card.
During the 2 months this has been going on he has been using a nokia loan phone on and off and it works without any issues as did the previous nokia he had. So this really does seem to be down to the phone.
Virgin Australia (the carrier) has offered him $400 credit to buy a new phone with. Even though the cheapest grey imports on ebay are going for $600. They will not let him out of the contract.
HTC don't seem to think its really a problem, it took their rep 3 weeks to replace the phone.
I have recorded a few calls from my phone to his.
Attached is a copy of the call in audacity, you can clearly see where it dies,also a copy of the audio, its trimmed down to a short time around the call, but its a wav so its ~3.1mb.
It feels to me like some kind of incompatibility between the phone and the network, but between the buck passing and the incompetence of the call centers it seems like nothing is going to come of from on high.
Does anybody have any ideas on how to resolve this?
Sounds like others have had similar issues:
http://androidforums.com/incredible-support-troubleshooting/77618-htc-incredible-sound-quality.html
http://forum.xda-developers.com/showthread.php?t=1038256
Does the same happen when you are both in different locations?
Personally i'd be tempted to see if it's the same using a custom ROM, but you may not want to do that if there's a chance you'll be returning the phone anyway.
Thanks for the link but it doesn't seem quite like those.
The call quality is pretty good until it glitches then becomes totally horrible with echo and noise.
It really sounds like a bug in something to do with the echo canceler/radio or something else mucking with the audio stream.
I'd be keen on an alternate firmware but that will void the warranty and virgin would like nothing more.
Valen00 said:
Thanks for the link but it doesn't seem quite like those.
The call quality is pretty good until it glitches then becomes totally horrible with echo and noise.
It really sounds like a bug in something to do with the echo canceler/radio or something else mucking with the audio stream.
I'd be keen on an alternate firmware but that will void the warranty and virgin would like nothing more.
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I bet You could keep bouncing it back to HTC, perhaps insist on a replacement unit this time? If your patience is wearing thin it might just be easier to trade up though.
Actually it looks like this is the 2nd phone he has had
The imei number has changed twice.
So it really feels like a problem between the phone and the network.
I wonder if its because he is often on edge there. I don't get edge anywhere else I go.
Related
I have the normal speaker volume issues but also I've noticed some even more annoying problems:
1 - The speaker on my TP seems to suffer form its own interference. When the speaker is being used during a call I can hear the usual buzzing sound that mobile phones make when they're near speakers in its own loudspeaker?! Surely this isn't right? Anyone else get this?
2 - When my TP's loudspeaker is activated or deactivated it makes a small speaker pop sound. Is this normal or do I have a faulty unit? It happens just before any sound is emitted from it, and then shortly after the sound has finished and it goes back silent. Seems its when the speaker receives power ready to emit sound, then again when it powers back off.
Coming from a Universal (MDA Pro) the sound quality on the TP is very poor in comparison but then it is like half the size so it's manageable. This popping sound is very annoying, though.
I'm using the stock ROM that came with it. I'm on T-Mob UK (it's one of the Expansys ones).
Any ideas how I come test / overcome / put up with this? Please let me know if you do OR DO NOT have this problem also so I know whether to return it as a faulty handset or not.
Thank you in advance,
LLOYDY
I had the same symptoms as you are describing, as well as the following:
http://forum.xda-developers.com/showthread.php?t=419761
Do you get this problem too? try playing a music file so the speaker is functioning and download a file from the internet. I only found the interference with a GPRS signal and not HSDPA.
If I were you I would get it replaced. This is what I did and the replacement did not have this problem.
Hi, Thanks for your reply.
Yes I get this same issue. When using HSDPA and using Opera say there is no interference. However, when using GPRS and playing music the interference is REALLY annoying over the top of the music.
Is this not normal? Also did you get the annoying popping sound too?
LLOYDY
That's all right, glad to help, what this forum is here for.
Yes I used to get the popping sound ocassionally too. It is not normal, confirmed by the fact that my replacement unit doesn't suffer from these issues.
Excellent. Good to know (Well, in a way!). Just emailed the retailer (Expansys) about getting an exchange sorted out so hopefully I will hear back from them by the end of the day. I haven't dealt with them before (this phone was my first time) so this will be the test to see how good a retailer they are.
Again, thanks for your help. I'll post updates here for others with the same problem etc.
LLOYDY
My phone was fine for 2 months and now the speaker 'pops' (and picks up that 'gsm sound' occasionally). I replied to the other thread about this too: http://forum.xda-developers.com/showthread.php?p=2884075
I too had the GSM noise problem which seemed to get worse as the phone got warm after extended use.
Even though everybody I showed the phone to commented on the noise, upon return Expansys insisted on "no fault found" after pratting about for 3 weeks about it.
In any event, the threat of legal action seemed to being them to their senses but I will not be getting my replacement from them.
Local HTC service took my TP in for a motherboard replacement due to this problem (I kinda went around expansys altogether..): http://forum.xda-developers.com/showpost.php?p=3018645&postcount=6
I would suggest to anyone coming across this problem to return the handset immediately and ask for a full refund (under the long distance selling rule, believe allows you 10 or 14 days to return the device, no questions asked) . Don't faff about with relying on proving to them there is a fault, that is a recipe for stress.
Well, ive been having signal/call quality problems and a broken speakerphone so I decided to exchange the phone for a brand new one.
On this new phone the speakerphone still doesn't work (the other person can't make out what im saying at all). Both phones have had this same problem, why does HTC not fix this?
By dialing *#*#4636#*#* I have switched the network to edge only and now get 3 bars instead of 1 in my house. Im hoping this fixes the call quality problem Im having.
Depending on how my call quality is over the next week, I may go back and see if I can pay the difference and get an Atrix.
Tell them you're having signal issues @ home and you'd like one of the microcells. That will alleviate your signal issue while there. The speaker phone, I dunno, mine has worked just fine on both of my Inspires.
Tx Redneck said:
Tell them you're having signal issues @ home and you'd like one of the microcells.
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Ive read different reviews and it seems very hit or miss as to whether or not they will give you one for free or charge $100-$150. Do you have any experience with it?
Called ATT, they sent updates to my phone supposedly, I seem to be maybe getting 1 more bar in H+ but not consistently. He told me to call a store and tell them you're having problem and ask about the microcell. Would be nice to get that for free, but still bummed about my speakerphone.
if you've only got one bar of signal, it could be the reason your call quality could be so low- may not be much an issue with speakerphone at all... does the other side hear you without trouble when using a headset or the phone itself?
and i'd assume you're using the stock rom that at&t ships- maybe you could install the volume+ app and tweak your speakerphone settings?
Which setting cuz for me it just yes back to hspda
djsmvp said:
Well, ive been having signal/call quality problems and a broken speakerphone so I decided to exchange the phone for a brand new one.
On this new phone the speakerphone still doesn't work (the other person can't make out what im saying at all). Both phones have had this same problem, why does HTC not fix this?
By dialing *#*#4636#*#* I have switched the network to edge only and now get 3 bars instead of 1 in my house. Im hoping this fixes the call quality problem Im having.
Depending on how my call quality is over the next week, I may go back and see if I can pay the difference and get an Atrix.
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Click to collapse
sent from planet snarf
mightyoj said:
if you've only got one bar of signal, it could be the reason your call quality could be so low- may not be much an issue with speakerphone at all... does the other side hear you without trouble when using a headset or the phone itself?
and i'd assume you're using the stock rom that at&t ships- maybe you could install the volume+ app and tweak your speakerphone settings?
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The speakerphone doesn't work even when I have 3-5 bars. I will be talking to them fine, and then once its on speaker they say "what what, i cant really hear you" and then once i take speaker off they can hear me fine. Both stock phones have been like this? I will check out the volume+ app
churro7 said:
Which setting cuz for me it just yes back to hspda
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Theres a network settings where you can choose hspda, gsm, etc.
speakerphone TERRIBLE
I have also had major problems with the speakerphone on my phone since I bought it. I think I am right around the 30 day return point, but I have been to lazy to return it to stock and take it back. Not sure if it is a hardware problem or if the phone is just like this. I asked my friend who has the same phone, and he said he didn't notice a problem.
It's like the mic input is way too sensitive, so when I put someone on speakerphone whatever they say gets looped back into the mic and echos VERY loudly back to them. Absolutely impossible to have a conversation with speakerphone on which is very annoying because I prefer it most of the time.
I can also notice that the problem exists when I use Soundhound. I can play a song at an extremely low volume and the input meter on Soundhound is always completely maxed out. If the song is at a normal volume, it often won't be able to detect which sound it is because it must be coming in too loudly. So I have to turn the volume way down and try again.
Is this not a normal thing on the HTC Inspire? Has no one noticed this? Or am I having some sort of hardware problem?
Can anyone think of a way to fix it, such as a mic input level adjust?
Thanks.
I exchanged my phone 3 times at ATT because of cell signal and call quality to later find out they are working on the towers in my area - so they say. I had 3-4 bars of service about 2 months ago and now i'm down to 1-2.
In the end, I threatened to switch to verizon and ended up walking out of the store with a free microcell. - I've also been on a ATT Premier Business Acct. for the past 5 years - so that might of helped.
Call quality on the Microcell is superb. Some of my text messages don't want to go out the first time and I have to resend but other then that its pretty good.
weregoingunion said:
I have also had major problems with the speakerphone on my phone since I bought it. I think I am right around the 30 day return point, but I have been to lazy to return it to stock and take it back. Not sure if it is a hardware problem or if the phone is just like this. I asked my friend who has the same phone, and he said he didn't notice a problem.
It's like the mic input is way too sensitive, so when I put someone on speakerphone whatever they say gets looped back into the mic and echos VERY loudly back to them. Absolutely impossible to have a conversation with speakerphone on which is very annoying because I prefer it most of the time.
I can also notice that the problem exists when I use Soundhound. I can play a song at an extremely low volume and the input meter on Soundhound is always completely maxed out. If the song is at a normal volume, it often won't be able to detect which sound it is because it must be coming in too loudly. So I have to turn the volume way down and try again.
Is this not a normal thing on the HTC Inspire? Has no one noticed this? Or am I having some sort of hardware problem?
Can anyone think of a way to fix it, such as a mic input level adjust?
Thanks.
Click to expand...
Click to collapse
- Also, depending on your ROM, Radio, RIL combination - you may have the wrong Radio for the ROM you are using. I had a few different ROMS installed and the radio provided clear call quality on my end but on receiving end they stated that there was a echo. I switched radios and flashed the appropriate RIL and the problem went away.
djsmvp said:
The speakerphone doesn't work even when I have 3-5 bars. I will be talking to them fine, and then once its on speaker they say "what what, i cant really hear you" and then once i take speaker off they can hear me fine. Both stock phones have been like this?
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The mic for the speaker phone is on the back.. when you use the speakerphone, you have to talk to the back of your phone.. not the bottom.. if you talk to the bottom mic they wont be able to hear you. This has been talked about on these boards countless times. search
Hi all, my Focus was doing some weird things, including sporadic reception issues, so I went to an ATT warranty center and got it replaced. Unfortunately, this phone has the same issues AND more.
First of all, about half the time, if I go somewhere with NO reception, and then enter an area with reception, it won't find reception without turning the phone off and on, even if I toggle the data network in the settings. This is especially annoying because my office has no reception in the cafeteria/main entrance, yet my cubicle does. My old phone did not do this.
Second, on my first Focus, I picked a SMS sound on day one, after a few months, I changed it to something else. about 15% of the time, it would play the original sound, then immediately play the second one... Well this phone is doing the SAME thing, but I've only used one SMS tone. I find this especially puzzling.
Third, this phone occasionally won't flip from horizontal to vertical and vice versa. It seems like whatever mechanism tells the phone the way it's oriented is broken.
Fourth, yesterday, my phone went from a 100% charge to 0% and a warning that it was critically low. I took the battery out multiple times, and when it was plugged it, it would show that it was charging, but then not gain anywhere on the status meter. After pulling the battery for like the 10th time, it came up as 100%.
Has anyone else experienced any bugs like this?
This will be the 4th time I've gone into the ATT warranty center... I am the type who is always rational and polite, but this is getting annoying. I hope ATT gives me a credit or something. I wish I could get a NEW phone and not a warranty replacement refurb that is clearly not working like it should.
I've never experienced anything like what you're talking about. As far as orientation not switching, it does happen if say I take a picture in landscape mode, then MMS the picture to someone and turn the phone upright as I enter the message.
rmcgraw said:
I've never experienced anything like what you're talking about. As far as orientation not switching, it does happen if say I take a picture in landscape mode, then MMS the picture to someone and turn the phone upright as I enter the message.
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I get that too, but I'm talking about IE and other instances. Guess I should have mentioned that.
Thanks for weighing in!
never also with my focus....what u do to urs jw lol
I have the same reception problem. Everytime I go into my gym I lose AT&T and have to reboot. It started happening the minute I did the March Update.
For everything it fixed it broke something else for me.
I think your issues are hardware flaws,rather than software bugs...just change to another device.I think they should allow you to do so as long as the value of the plan is equal.
bertstare said:
Second, on my first Focus, I picked a SMS sound on day one, after a few months, I changed it to something else. about 15% of the time, it would play the original sound, then immediately play the second one... Well this phone is doing the SAME thing, but I've only used one SMS tone. I find this especially puzzling.
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Hi, I don't have a focus but have noticed this on my HTC Mozart so am wondering if it could be a software bug?
My phone seems to either pick a SMS tone at random, play 2, one after the other, or not play one at all depending how its feeling that day and depending if I'm using the phone when a message comes in lol!
Sent from my 7 Mozart T8698 using XDA Windows Phone 7 App
dov74 said:
Hi, I don't have a focus but have noticed this on my HTC Mozart so am wondering if it could be a software bug?
My phone seems to either pick a SMS tone at random, play 2, one after the other, or not play one at all depending how its feeling that day and depending if I'm using the phone when a message comes in lol!
Sent from my 7 Mozart T8698 using XDA Windows Phone 7 App
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I've noticed that with mine (HTC Arrive) it plays the 10th ringtone by default whenever the phone is facing up or flipped over. But when it's flipped over and the first ringtone plays then you flip it over, the screen lights up and then the second ringtone plays (I think its ringtone 5). Weird...
Well, the warranty center swapped out my Focus. I told them it had "a reception issue," but did not explain what it was, and then told about how the phone screen was not rotating depending on how it was oriented. Guy went into the back, presumably to check out the issue, and he came back saying that he confirmed it was not rotating properly, so he gave me a new one. He didn't even care to hear about the other issues. I've been into the warranty store multiple times in the last two weeks, and every time they've said that the Focus is not typically a phone that comes in with issues... so we'll see what happens.
Of note, the guy who gave me a new phone did not set it up properly, so data was not working. I had to call customer service to get my IMEI number updated. I politely explained how much of a hassle this has been and was given a $25 credit on my account.
I'm back at my cubicle at work, so I've gone through the basement with no reception, and it was able to find the network on its own when I got out of the dead zone... hopefully that means this phone is working properly.
However, I am moving to a new house in mid June, and I am 99% sure the house is in a dead spot... urg. If it's as bad as I figure it will be, I guess I'll see if AT&T will give me a free microcell AND free service for it; otherwise, I'll have to switch to Verizon.
Thanks for weighing in everyone. It seems like there is some sort of ringer issue because others are reporting it too.
I have the reception issue too, have to reboot the phone to fix it however, I haven't experienced any of your other issues (samsung focus here)
Maybe they are giving you your old phone (refurbished) and u just keep getting the same phone over and over again. (doubt it, but you never know)
I'm on TMOUS and about 90% of times when placing or ending calls, my phones speaker will emit a popping/clicking sound. It's not really a deal breaker per se, but it's starting to annoy me more and more. I've only had the device for about a week. I've called HTC and they don't recognize that as a common issue, I've factory reset it, and I've loaded 5 different roms. The problem shows up in all locations and with or without wifi calling too! The audio quality is a little low but generally great during all calls on both ends of the line. This issue only shows up when I press call, or press end.
Anyone else experience this? Should I just return it for another unit?
Sounds like a hardware issue. Get a warranty exchange thru T-Mobile. Just make sure to revert to stock if ur not already.
Sent from my SENSATIONal 4G using Xda App.
The more I thought about it, the more it was bugging me that a $500 phone did that. So, I took it back and got a new one, guess what, no popping noises. Nice!!!
Friends,
My new Samsung Galaxy S8 Plus is just a week old now but getting severe Echo on the other end when made or received calls!!! I am with EE in the UK.
When I call someone or I get call from someone, party at the other end is complaining that he/she getting their voice echo'd badly, but at the Galaxy S8+ end no issues perfect sound. I tried calls with speaker phone ON and Headphone connected - both cases no echo at the other end!!! Echo is there only when use mobile in the normal way!! Only other reference to this I have seen is below entry in XDA Dev forum, no solution yet!!!
https://forum.xda-developers.com/gal...calls-t3605689
As I said when headset or speaker phone ON on Galaxy, no echo at the other end. Also I could see when Speaker phone is switched off Echo gradually goes down though first 30 sec after speaker off echo is maximum. I removed cases and screen protector and tried same issue. Also tried with Voice over Wifi OFF - No difference. tried calls in different areas like place with good signal or bad signal every time same experience. But @ Galaxy S8+ end everything is perfect, No issue at all!!! Also called from land line and different phones from different networks, all have same problem - Echo at the other end!!
Any suggestions..?? Not keen to return phone as it might take weeks to get a replacement and again had to copy all data etc.
Galaxy S8+ great looking phone but can't make any calls!!!
Thanks
P***d of S8+ User
anyone had same experience..???Anywhere ..??
I have noticed it I think it is the voice security being turned on. I remember that from my Touch Pro days.
I have noticed it I think it is the voice security being turned on. I remember that from my Touch Pro days.
Any idea what setting change I need to try..? Any reference anywhere on this..?? Please help. thanks.
GalaxyS8Plus said:
anyone had same experience..???Anywhere ..??
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Even your punctuation marks are echoing.
Any help..? Any one had this before..??
I experience echoing from time to time with this and other phones. I'm on AT&T in the US and I usually find when it happens it has more to do with the network than the phone/hardware. We were having issues with the company phones, mix of Motorola, Samsung, Apple, etc. and different phones in different locations were experiencing the problem. AT&T was doing some upgrading within their system during the time frame according to our sales rep so your issue may lie with your carrier.
Go to settings ,Sounds & vibrations scroll down and you will find Concert hall is enabled
Disable it and should solve problem
Download and replace this file in your system/etc folder. You will obviously need root. I've been back and forth with the service provider but decided to fix the problem myself. The only change I've made from the original file is to turn down your second mic gain which doesn't actually get used during a standard call anyway. I've left it untouched for all other modes.
https://drive.google.com/open?id=0ByqbvrtYRACPUGFNSVY0RU1GcTA
Écho during call
Hello, I had this problem after a return of services for à simple button , he came back New but my interlocutors complained of an unbearable echo of their voices during the calls, but that in their senses, me on my side I had no echoes. Short end after some research and not wanting to send him back to service for a week and having to give me a huawei, I decided to do it myself, so there are two seals at the microphones, they can to be defective or badly put. Need to know that it is the noise reduction microphone that is problematic so that from above. For my part I have not been to look at the seals, I opened the phone and all the screws of the phone was too tight I loosened and test before going further and close the tel. And for me it worked! To close the phone it is necessary to change the adhesive which is stuck on the hull, this moment is very difficult because it is necessary to remove the old one and it is well glued! And for the waterproofness I do not advise you to go
to bathe with after that. ?
yes, i have the same problems
standm said:
Download and replace this file in your system/etc folder. You will obviously need root. I've been back and forth with the service provider but decided to fix the problem myself. The only change I've made from the original file is to turn down your second mic gain which doesn't actually get used during a standard call anyway. I've left it untouched for all other modes.
https://drive.google.com/open?id=0ByqbvrtYRACPUGFNSVY0RU1GcTA
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Click to collapse
Will this work for the S7? Just got a use one and the echo is definitely there. Thanks in advance
Samsung S8+ ECHO
I had a problem - The person I was calling, could hear his own voice (echo) so, Samsung Store (Vancouver) send my phone for the repairs in Toronto, later appeared another problem – the phone could not recognise any sim card. Then they send it again to Toronto. After I received, în a few days Echo problem returned back so they send it again to Toronto to fix. In total my phone was sent 4 times to Toronto for repairs – every time leaving me with no phone for weeks and a lot of waste of time and so much stress.
Guys believe me I have spend so, so many hours for the past 9 months over the phone, live chatting on computer and emails with their customer service teling me : “This issue was escalated in top priority and discussed with higher management” Everybody knew me already in their offices I guess. By the end I was speaking over the phone with the general manager of the upper department, you know what he said- I can hear this disturbing noise of the echo, but I can not do anything as our policy is to do what our computer test are giving, our computer test declared your phone is working good as per manufacturer’s specifications, so please use your phone as it is…
Can you imagine that???
I have learned one thing- nowadays all the phone are practical identical, our human eye hardly will see the difference- photos/speed etc. What you are really buying is the company you will deal with later. What you will do if your phone got broke??? Samsung has the WORST customer service from them all, you can find tons of people like me on the net, Samsung will replace 99% of your phone hardware but will never replace you with a new phone.
Usually I am not writing reviews, but this case got me supermad, I have spend about 1400$ for the phone and wirelescharger and I keep it in my drawer now. I was huge fan of the Samsung, as I have many appliances în my house from Samsung, but this phone was the last one for sure. I remained loyal even after they were blowing batteries în people's hands with the Note 7 and I believed in them and I bought this S8+, but I regret so much.
Do not make my mistake. There are so many good phones like Iphone, Google Phone etc. with a great customer service- just ask your friends.