I previously had never rooted or in any way modded my Sensation. It was running the stock Three firmware with the Three UK splash screen. It developed a serious problem with dust under the screen, which I contacted HTC about and they sent a courier to pick up the handset and be repaired by their authorised UK repair centre (Regenesis) it came back on Tuesday and I was happy with it (they had replaced the entire digitizer and LCD) and I decided to take the plunge and install a custom ROM. To my surprise the device had come back from Regenesis with S-OFF (it had DEFINITELY been S-ON when sent to them as I had checked to make sure the device, which was second hand, had not been tampered with by the previous owner). ANYWAY, to cut a long story short I ended up Nandroid backing up the Three ROM and going with an XE ROM, then literally the NEXT DAY discovered new dust under the screen. It is nowhere near as bad as it was before, but I suspect it will only get worse. Being as the device came from the repair centre S-Off my most comfortable method of returning the item to stock would be to restore the Nandroid backup and remove clockwork mod and replace with stock. Is this possible??
I look forward to ringing HTC tomorrow and telling them what a piece of poorly-made junk this device is.
Related
Phone info: rooted, stock, s-off, CWM 5.0.2.7, BusyBox 1.17.1, ES File Explorer
In a nutshell, my phone's display died after a bit of condensation appeared under the glass. I have no idea how the moisture happened, as I've been babying this phone since my 1/7 purchase, and I haven't dunked the phone in water or exposed it to steam. Had it tucked in an inside coat pocket while going for a walk, discovered condensation spots later that evening (and no, I don't sweat like a horse, either). Screen began flickering over next four days, requiring brightness to be turned up to max, but otherwise operated normally--until day five, when the display went out completely. Liquid indicator under the battery is pure white, btw.
So, after discussion with HTC Warranty and Repair, my phone will be shipped off to be fixed, hopefully, under warranty, and I won't get dinged for out-of-warranty repair since this is a moisture issue (albeit one I'm baffled as to the cause).
What I'd like to know is what to expect upon return of my repaired phone. I know the HTC tech's will likely be wiping all data, and this means I'll have to reroot, correct? I have my most recent Nandroid backup on both my PC and my SD card, so I can restore to that, but I wasn't clear about the rerooting end of things.
Any experiences from others who have gone through the warranty repair process would be appreciated.
Many Thanks --
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King Cheetah
Well I sent my 3G Slide in to get the camera lens cover and keyboard fixed. I had the old hboot and flashed back to stock with s=on. They fixed the 2 issues and updated my phone to the Froyo OTA with the new hboot.
It isn't unrealistic to think the same would happen. So the Fabulous work the guys in the dev forum will be more appreciated once the hboot issue is solved.
Sent from my myTouch_4G_Slide using xda premium
Actually, I just got back my phone from repair. hboot was 1.44.007 the one that is hackable.
It's essentially a roll of dice right now, because the OTA isn't in full effect yet. Maybe you can make a special request that they don't restore your phone (although that's usually the first thing they do) or tell them that you don't want the latest OTA
That pretty much answers my question--I'll have to go through the process once more for root once I get it back.
As far as I've been able to glean from the HTC and T-Mobile forums, the OTA is still on hold due to error troubleshooting, so I doubt that will be applied until all the bugs have been squashed. In fact, there's no word that the update will be ready this month, so I'm fairly confident the hboot will still be 1.44.007.
Thanks for the replies --
--
King Cheetah
Yea - I sent one in to be serviced and got it back as it went out (fixed though) and still had s-off 1.44.0007 hboot.
I restored everything else to stock retail launch before sending it in.
They told me on the phone before I shipped it that if they chose not to repair i'd get charged. If there was evidence of tampering it was their option to not do anything to it.
I was also told that it would be flashed to their current software as the last thing before it left the factory.
I imagine it's up to the tech to decide if they want to work on it if it comes in with s-off - but now we have a guide for how to get s-on so this should no longer be a concern - it's in dev here.
Also, my theory was that the update being on hold was why I got it back with the software I sent it out on - and seems to be what everyone else thinks too.
Hello everyone!
So I recently had a problem with my Rooted Droid Incredible 2 running MIUI 1.12.9, I started up my phone and it displayed the splash screen for longer than usual and then it just "died". The screen went off so I tried pressing the power button to see if it would do anything, nothing. I tried holding down the power button to see if it would change anything, nothing. I resorted to doing a battery pull, nothing. Tried charging it with two different chargers, nothing. Connecting via USB, nothing. Taking out the battery, holding the power button for ten seconds, reconnecting the battery and holding the power button for ten seconds as many have suggested; still nothing. I browsed a few threads in multiple forums and decided and came to the conclusion that my phone, simply, needs to be replaced, as I read from a similar problem that someone had of mine.
The phone had been running fine with the same ROM for about a month and a half with no problems (I had also used this ROM multiple times before; I've had this phone since May of 2011.). It was fully charged the night before and then this morning I turned it on, only to see it "die" in front of me.
So I called Verizon Customer Support and they are sending me a new Inc2 and I have to send them back my current "dead" Inc2.
So my question is; What can Verizon do if they inspect my phone, somehow get it to boot and discover that I've rooted and installed a custom ROM, along with S-OFF?
The customer support rep also told me to remove the "card" before I ship my phone back to them, SIM card or SD Card?
you CAN s-on YOUR STOCK ROM BY INSTALLING THE RUU file (the correct one)
THIS would wipe of all YOUR data , on the phone so kindly back up all by any app like Titanium backup .
once u have S-ON , U CAN SHIP IT BACK TO VERSION AND RESOLVE YOUR PROBLEM .
THEN U CAN ROOT IT BACK
AND U NEED REMOVE THE SD CARD AND SEND THAT WHAT THEY WANTED TO SAY
Have you tried flashing another ROM? just to verify this is some kind of software problem.
Before you return your phone, flash it back to stock rom, and S-on.
The phones go back to HTC after VZW's warehouse. Thy will see that it had been unlocked and do a charge back of up to $499. Best bet would of been to step on the screen and file insurance.
Thanks for your replies.
First off, I did consider S-ON and RUU but seeing as I can't boot up my phone at all (unless there's some magical method of booting up a "dead" phone.) there's no way for me to do either of these.
My phone is not able to boot up. To my knowledge anyways, after I have tried the methods that I stated in my first post. If there is a method that I haven't listed, please let me know.
And I really hope you aren't serious boosterp. Further elaboration would be nice if you could do so. I would like to know how HTC could charge me $500 for doing something that they provide a service for to their customers, through HTCdev..
Edit: I cannot access my bootloader either.
louisli said:
Have you tried flashing another ROM? just to verify this is some kind of software problem.
Before you return your phone, flash it back to stock rom, and S-on.
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hello im planning to sell my phone, how can i unroot my samsung galaxy s2? before i sell it i want to go back all the phone settings and everything on how i bought it. can i still go back to that?ty
Thoriiin,
All carriers have warranty contracts with the manufacturers. Just as short as a year or so ago they all have been doing "charge backs" for damaged phones returned because in turn the manufacturer charges the carrier. Rooting is specific and in all the contacts as voiding a warranty. So yes, you get to pay back retail value of the device if the warranty is anyway voided. As long as there is no physical damage and the phone will not go into HBOOT, then you are covered because HTC is only going to strip, rebuild, and/or reflash the phone and send it back to the carrier for warranty replacements. It is the same concept as if you sent the phone to the manufacturer under warranty for repair.
---------- Post added at 12:42 AM ---------- Previous post was at 12:34 AM ----------
BTW, ask a Spint employee (have 2 ex-employees and one current who contracts for Sprint who have or is working for them) if there is one on this boar; Spint will often do an alternative replacement meaning replace one phone with a different kind. Sprint then looses money two ways, the initial cost of the equipment and some employee in a central location rebuilding or just putting that phone back into circulation.
ATT and VZW I know will sometimes do an alternative replacement because it makes "financial sense" meaning it is better than loosing you, better than sending the 24th replacement that shipping has already cost the same as the phone, or if the warranty replacement option is not in stock.
Hi
I think I've killed my phone. I have voided my warranty. Please help/comfort me!
The story so far...flashed stock ROM with ARHD, no problems everything fine. Broke screen in pocket while at work (fuzzy lines across screen), phoned htc to explain problem, they told me to send in for repair but said that the repair would not go ahead if any mods such as custom ROMS had been installed - I told the guy that a custom ROM had been installed (probably my biggest error!). Bought new lcd/digitizer combo from ebay (ukeasybuy), and installed following an online guide (I was very meticulous and followed the guide to the letter with great care). Initially seemed fine but then quickly started doing weird stuff on its own accord, not responding to button/screen touches, would have to press the power button twice to get it to play normal. Yesterday the phone threw a wobbly and crapped out, switched itself off. Tried many times to power on, eventually managed to get into 4ext recovery where I started a restore to earlier nandroid backup, phone switched itself off again after about 20secs through the restore process (battery at this time was at 57%). Now can't seem to power on at all (tried loads of times), no charge light when plugged in, seems bricked.
When installing a custom ROM if you brick your device does it happen instantly or is it something that can develop over time? Only that for a brief period after installation it seemed to be fine, I made sure I had flashed the correct firmware package for the ROM.
I have done some research, but stumped on what to do now...my only thought is that I do have gadget insurance through barclays but wonder if they will just refer me to HTC??
Your thoughts and advice greatly appreciated..
Xenon
Bump
The turning off of the device itself can be a precautionary measure to protect itself. I'm guessing maybe the LCD was installed wrong and is causing a short within the board.
Sent from my HTC Sensation 4G using xda premium
I followed the iFixit guide to install the new screen/digitizer.
As I mentioned I was very careful to follow it carefully, the only extra thing I did was to add some double sided sticky pads inside to stick it back together again as the thin tape supplied was damaged and discarded when taking the phone apart.
Should I try and take the phone apart again and look for any mainboard damage and/or potential areas where shorts may have occurred?
What do you think about the insurance cover, is it worth a shot? what would be the best way to approach the subject?
Many thanks!
Xenon
Maybe you did install it correctly, but there could also be the possibility that the screen is defective. But i would suggest checking the main board for a short.
Good luck
Sent from my HTC Sensation 4G using xda premium
I have taken the device apart again, but no signs of any shorts / problems or anything suspicious. I don't want to spend anymore cash on a new screen without knowing its that that is causing the problem.
Perhaps its one for the scrap heap
talk to whoever supplied you with the screen and tell them you think the screen is defective. say you have installed it to the letter and it is giving you issues. any respectable ebay seller should be willing to hear you out at least. hope youve not left feedback already though as they may think your a chancer :/
Unfortunately feedback was left once I first turned on the phone and the screen lit up. I will give it a try but I won't keep my fingers crossed!
What about the gadget insurance that I have, is it worth trying to get the phone repaired or replaced through them, or will they just send me back to HTC because the phone is less than a year old?
The power button decided it doesn't want to work anymore. Since its been rooted, and I don't trust the shops in town, it's going back to HTC for repairs. They told me it will get wiped during the service (and I will do a factory reset before it leaves), what are the chances of it coming back locked with the factory ROM installed?
Any other things, besides the S3, I should watch for when it comes back? I'm not worried about losing LeeDroid, it's all backed up, and can be restored as soon as it comes home.
Well the power button is a part of the removable SIM cover so unless it's the button in turn being pressed by that that's causing your problem then it's a very easy repair... All bets are of as to whether they'll also RUU your phone for you.
frdd said:
Well the power button is a part of the removable SIM cover so unless it's the button in turn being pressed by that that's causing your problem then it's a very easy repair... All bets are of as to whether they'll also RUU your phone for you.
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Click to collapse
The switch itself is on the phone. Only the physically pressable part is on the SIM cover.
I don't think you will get a s3 version back given the fact that you sent out s4 version and this repair should not be so difficult that they have to give you a replacement.
But, they will very likely factory reset your phone and put everything back to "out of box status". So you will have stock Rom, locked bootloader. I learned this from other threads where people saying it is part of HTC's repair process to flash everything to factory state no matter it's hardware or software repair.
Sent from my HTC One S using xda app-developers app
Got the quote back on the repair today.
In order to properly repair your device, the following action(s) will need to be taken which will require payment due to the out of warranty diagnosis:
• Replace Device Main Board
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Click to collapse
So, when it comes back, it will probably be locked and untampered. It's bad that the guys at T-mobile were telling me to lose it, but I wanted to take the high road and do it right. A main board is $240, btw.
ExDelayed said:
Got the quote back on the repair today.
So, when it comes back, it will probably be locked and untampered. It's bad that the guys at T-mobile were telling me to lose it, but I wanted to take the high road and do it right. A main board is $240, btw.
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Click to collapse
So not worth it...It will be $240 + tax.
You can buy a new one locally for ~$350...Probably could sell the other sucker to some idiot desperate for a deal for $200 as well...
Did they give you any reason why exchanging the mobo is out of warranty? You should ask so if not.
I mean, you sent it in because of a defective power-on button...
They'll just say the reason why is because the HBOOT displays "unlocked".
Honestly if you want to get warranty coverage on an unlocked phone in Europe your best bet is to brick it to QHUSB_DLOAD mode and then send it in.
Hunt3r.j2 said:
They'll just say the reason why is because the HBOOT displays "unlocked".
Click to expand...
Click to collapse
That was exactly the reason I got. Oh well, it's on it's way back, I can finally put the Nokia 7510 I have been using out of its misery (and mine), and have my One back. There is at least a thread now, in case someone else runs into this problem, they will know what to expect.
I took my tmobile one s back with me to taiwan and got the screen fixed there (HTC has repair/service centers there, it's kinda like an apple store without the products, all they do is help you with your phone)
Anyways, they called me and said, literally, "the mainboad is unstable and needs to be changed" (i sent it in for a cracked lcd) I declined and said just fix the screen....they ended up sending me a brand new/refurb device..
After getting a new Oneplus One phone back in July, I have not been using my D800. I have been turning it on every couple of weeks to update the CM11 nightly and the apps. The last update was about a week or so ago. After doing the update I played with the phone for a while then shut it off and stored it.
I got the phone out this morning, turned it on and all of a sudden my screen started going crazy as though it has a mind of its own. My touches almost have no effect. With the screen off sitting on the table it will on its own come on and start tapping at the status bar opening my calendar and quick toggles. It seems that most of the activity is happening at the top of my phone.
I manually entered TWRP recovery and saw that the screen problem is there too. Therefore, it would be dangerous to attempt to make any selections on screen in TWRP because there is a good chance it will select something I do not need selected!
Does this sound like a bad digitizer? My phone has never been dropped. It is in mint condition.
I would like to restore one of my stock rom nandroids but am unsure about how to do that outside of TWRP. Can I do this in download mode and adb? If so, would you mind a few general steps?
I am the second owner of the phone. The original owner purchased it outright from Best Buys about February this year. If I send it in for a warranty repair I would like to have it back as close to stock as possible.
Thanks.
EDIT: Well I managed to restore a stock rom nandroid with twrp. Problem still there. I called LG cust service and the phone is still under warranty until December. Got an RA so I will be shipping to Texas tomorrow.