[Q] rma without serial number - Eee Pad Transformer Q&A, Help & Troubleshooting

i finally made the decision to RMA my dock for the battery drain fix, but it seems i have lost my serial number (removed the sticker/tossed out the box)
is there any way i can still RMA my device?

finalhit said:
i finally made the decision to RMA my dock for the battery drain fix, but it seems i have lost my serial number (removed the sticker/tossed out the box)
is there any way i can still RMA my device?
Click to expand...
Click to collapse
Got the receipt?
As always you'll have to talk to ASUS.
I have learned the hard way to keep my receipt and original box on smaller items for the warranity period. I did notice my dock doesn't have a warranity card in the packaging like the tablet.
Anyone elses's like this?

Related

Returning a bricked/dead captivate...but heres the real issue

I searched over the XDA forums but I couldn't find anything similar to this.
Basically, I had a perfectly working Captivate. I got it from Rogers through a hardware upgrade. Long story short, it got a scratch on it and I wasn't too pleased. It wasn't a big deal to me or anything but if I wanted to sell it in the future it would definitely devalue it significantly. My cousin didn't care though, so I sold it to him. I ended up getting another Captivate as sort of a gift from a friend who had a bunch of gift cards to Future Shop or some store (I paid the difference).
Problem is, my phone is now completely bricked. I followed the tutorials here very closely, they were awesome. The phone is rooted as well. I was using odin try to flash the phone but it never succeeded. The first time I was able to get passed the download screen, and then to some menu and the phone got to the rogers load screen, but then after that it failed. Since then the phone would get stuck at the computer with the cell phone screen. That wasn't a problem to bypass and get to the download screen (there were 2 combos you could use: put in battery/volume down/power or plug in USB/Battery/both volume buttons and power/release volume up). The final attempt happened when using odin I used the proper 512 pit file and the correct PDA file. The phone was recognized by my computer and showed up in Odin (com3). I clicked start, the blue progress bar appeared on the phone and it looked like it was going well. Then all of a sudden the screen turned bright blue and just stopped completely. Then it turned off. And now its completely unresponsive. No combination of batter/USB/power/volume button works at all, it's dead.
Long story short, I spoke with a Rogers tech. He tried to help me out but couldn't do anything. He told me that he'll ship me a new Captivate which I received. He also asked me for my IMEI number, and I gave him the number of my original phone that I sold to my cousin. I'm not sure why I gave him that one, I had the original box in front of me and I just read that, plus I thought that this number is like my ID with rogers or something, I don't know.
Anyways, this phone that I have, because it's a third party phone, rooted, and completely dead, can I send it back or should I just pay for the phone they sent me? Should I take the risk and send it back? My cousin said we can just replace the sticker that has the IMEI number from his phone with my phone, but I don't know about that. If we did that, and Samsung found out, what's the worst that could happen :x Sounds shady...Plus, would Rogers care if the phone I send back is not the original one that I got through them, even though it is a captivate that is with Rogers?
I'm afraid that if we replace the sticker, sure if Rogers looks at that to make sure its my original phone it would get passed them since you can't even turn my phone on...but once it gets to Samsung, can't they look at the internal IMEI number and if they compare that to the sticker....owned?
Thanks
My vote would be to send in the bricked phone. The Rogers tech guy knew that your phone was bricked, so sending in a bricked phone shouldn't be a problem.
If they ask you why it has a different IMEI number than the one you gave them, just explain that you grabbed the wrong box.
Not with rogers but I changed my mind on which of our three I wanted to return to at&t after talking with them and providing my imei number. I originally wanted to warranty mine but decided to send in the wifes because her screen was developing a strange clarity issue. Never heard anything from them on the issue. I would definitely not recommend you trying to swap stickers.
Do NOT tamper with the IMEI number (sticker swapping included). Tampering with it is illegal...
Swapping the sticker will not change the contents of the files inside of /efs which have the IMEI both in plain text and encoded.
Ah thanks for the replies everyone, that was so quick.
I guess my main concern is that if Rogers looks at the IMEI number on my phone sticker, and realizes that its not the same as my original phones that I got through Rogers, they'll send it back. Is that the case, or does my warranty transfer over to my new phone? I'm not even sure if this is a warranty issue though since its definitely passed the 30 day period. Is there a warranty deal that Samsung specifically has with its customers, specifically pertaining to bricking as a result of software upgrades?
Or is this not as much a Rogers issue as it is a Samsung issue? I wish I understood how the process worked...for all I know, my phone has already been approved for shipment to Samsung, so as soon as Rogers receives it, they just send it over to Samsung and they don't care about those details pertaining to a persons Rogers account.
But I'm sure a lot of people are in the situation where they no longer have the original phone they received from their provider, and purchased one from a third party dealer, and something happens to it...what is their condition?
James, I think the reasoning for wanting to switch the sticker was because Rogers knows that the original phones IMEI number is as such, and because they can't turn the phone one they would probably just glance at the number on the label, and then send it off to Samsung. So I was wondering maybe I should call Rogers and tell them I gave them the wrong number? If I do that then, again, would they say that because the phone I"m sending in is not the original one they can't send a replacement and so I'd have to pay for it?
newter55 said:
Not with rogers but I changed my mind on which of our three I wanted to return to at&t after talking with them and providing my imei number. I originally wanted to warranty mine but decided to send in the wifes because her screen was developing a strange clarity issue. Never heard anything from them on the issue. I would definitely not recommend you trying to swap stickers.
Click to expand...
Click to collapse
Thanks for the reply, that was a great help. Did you have to send it back in your original box for your phone?
The way it works here is you return your phone in the package they sent the refurb in. Just the phone, no cords, battery, etc.
Integrity.
problem? said:
Ah thanks for the replies everyone, that was so quick.
I guess my main concern is that if Rogers looks at the IMEI number on my phone sticker, and realizes that its not the same as my original phones that I got through Rogers, they'll send it back. Is that the case, or does my warranty transfer over to my new phone? I'm not even sure if this is a warranty issue though since its definitely passed the 30 day period. Is there a warranty deal that Samsung specifically has with its customers, specifically pertaining to bricking as a result of software upgrades?
Or is this not as much a Rogers issue as it is a Samsung issue? I wish I understood how the process worked...for all I know, my phone has already been approved for shipment to Samsung, so as soon as Rogers receives it, they just send it over to Samsung and they don't care about those details pertaining to a persons Rogers account.
But I'm sure a lot of people are in the situation where they no longer have the original phone they received from their provider, and purchased one from a third party dealer, and something happens to it...what is their condition?
James, I think the reasoning for wanting to switch the sticker was because Rogers knows that the original phones IMEI number is as such, and because they can't turn the phone one they would probably just glance at the number on the label, and then send it off to Samsung. So I was wondering maybe I should call Rogers and tell them I gave them the wrong number? If I do that then, again, would they say that because the phone I"m sending in is not the original one they can't send a replacement and so I'd have to pay for it?
Click to expand...
Click to collapse
Honestly, since your manufacturer warranty is through samsung and that has nothing to do with who sold you the phone, i'd consider giving them a call.
I damaged my IMEI and forgot to make a backup of /efs. I called samsung and explained to them what the deal was. They sent me a postage paid label to ship them my phone and they ended up fixing it for free. They tear it all down, make sure its no physically damaged and fix the software. They actually ended up replacing the mainboard. They also charge nothing to evaluate the phone and give you a price to fix it if found out of warranty.
The only reason why I considered this was because I read here on XDA one guy doing the same after he did what you did (bricked his rooted phone from a bad flash). He had the same result.
So, before you go and get yourself into some trouble with rogers by sending them a phone with the wrong sticker on it, consider the alternative.
At the very least, call them and correct the IMEI. They may tell you to take a hike, but that's the risk of flashing your phone.
Also, I bought my phone from amazon and enrolled in the insurance. I ended up having to send my phone back to amazon as I bricked it within the 30 days (I was straight up with them and they over nighted me a new phone). I had to call in and tell ATT the new IMEI. They really did not seem to care that I was giving them the IMEI from some other phone.
Also, I believe that if you do not return the phone to them within a specific time that they just charge you full price for the phone. You wont goto jail but your wallet gets owned.

[Q] TF101 Audio Jack Issues

Hey there all. Just got my Transformer last Thursday and it's now running on the leaked 3.1 Honeycomb update. My TF is still rooted as well, as per a modified version over at the Transformer Development sub-forum.
Anyways, I have a big question regarding the 3.5mm audio jack of the device. Back when it was pure stock, it was working fine and audio playback was good. However, ever since I've rooted it and installed new ROMs its output has been drastically reduced to mere static and slurred sounds. Any ideas on what process within the rooting/flashing has gone wrong? I've already done these methods but so far, no luck:
- Rebooting the Transformer
- Hard reset via 10-second Power button + Volume Down button
I have yet to do a full cache and data wipe, and those are my last resort. I have a backup though in case it still won't work. It would be disappointing if this is a problem of the hardware itself, meaning I have to return the device which is kinda a no-go for me. Any suggestions would be appreciated. Thanks.
I had this same problem, though it wasn't related to root or anything else. The first time I used headphones at all, the quality was just awful. I restored back to factory settings and had the same issue.
ASUS ended up replacing it for me altogether.
j.bruha said:
I had this same problem, though it wasn't related to root or anything else. The first time I used headphones at all, the quality was just awful. I restored back to factory settings and had the same issue.
ASUS ended up replacing it for me altogether.
Click to expand...
Click to collapse
So it's a possible hardware issue? I'll try a factory reset tomorrow morning after a NAND backup. If this fails, maybe I'll have to RMA it. So did you contact the supplier or ASUS directly? I'd rather not have it shipped, but whatever.
same problem here asus wants me to send them my 10 day old tablet for 2 weeks!! screw them. ive been waiting for a supervisor to call me back for 3 days now... It seems to work on and off after a couple reboots its fine then it doesn't work im am pretty mad because I use the tf as my car audio system
Well, did a factory reset and the problem is still there. I'm kinda bummered I may have to contact ASUS support for this; I hope the RMA process will be quick and hassle-free.
If anyone still has ideas on how to fix this, just let me know. I really don't want to return my Transformer but for this hardware problem it's not easy to ignore. It could be the issue with the 3.5mm contacts, or that the jacks aren't reaching the socket deep enough to secure a stable transmission.
Both of you guys want to keep the following in mind if you just bought it brand new as I suffered the exact same situation.
Being within the first 30 days of purchase, you are of course entitled to exchange the device where you purchased it...provided they have any in stock to exchange for you.
So! The way I justified it to myself was this: I can either wait until the retailer has another one to attempt an exchange, having to wait who-knows how long, OR, I can contact ASUS and have them repair it. It took about a week and a half, and they ended up replacing it with a new, sealed one anyway.
Yeah it sucks, but it's worth it, and you're not fighting the crowd of other people trying to buy one and potentially taking it out of the hands of people who haven't been able to grab one yet.
I have the option to either exchange the Transformer at Best Buy (they still have stocks online) or send the unit for RMA from ASUS. I'm gonna go for Best Buy since it's the easiest option so far; however, if they somehow won't take it back or it will take some time, I'll have a shot at an RMA as a fallback option.
If you do have to go the RMA route, be sure to let them know everything you did to troubleshoot the issue. I failed to mention I factory reset the device and was delayed my RMA# by another 48 hours because they suggested I try that first. Their next response had the RMA# and instructions. Good luck.

[Q] Transformer Keyboard Dock Issue

So I bought finally bought an ASUS Transformer 16GB and the keyboard dock last week. I wanted to see how the device functioned unrooted, so everything is still running as stock. Needless to say, I have loved every part of the device, but I have lately experienced an issue.
So far the issue seems to manifest under as either of two conditions. One condition is if I have the tablet disconnected from the dock then connect it to the dock, the tablet screen cuts off and is unresponsive. This doesn't occur every time I dock the tablet, but maybe 50%. The second issue is that sometimes when I have had the tablet docked and unused for an amount of time it will display also cuts out and is unresponsive.
For each condition I have had to hold the power button down for around 20-30 seconds in order for the tablet to reboot, which works both docked and not docked. Afterward the tablet seems to work fine in or out of the dock until either of the above conditions are met again.
I called ASUS tonight and they suggested that I return the device for RMA, but I don't want to rush into an RMA since the tablet and keyboard still have about 6 days left on a full refund from Best Buy. ASUS customer service, as crappy as they can be sometimes, said that if the issue persists they wouldn't be able to provide a refund at all, that much was expected. Also that they would only replace the unit with a refurbished unit instead of a new one.
I am heavily leaning towards simply taking the Tablet and Keyboard Dock back to Best Buy for a full refund, but I wanted to consult with this community first. I have searched some of the forums for issues similar to this, but only really saw the already addressed issue with the keyboard battery, which is different from my issue.
Has anyone else here experienced a similar issue with the tablet and keyboard dock before? Is there a solution for the issue that I am ignorant to? I am probably going to return both items to Best Buy on Monday, but if you guys (and gals) were in my position what would you do?
Definitely, positively, absolutely return it back to Bestbuy. It's a nightmare to deal with RMA, all the avoidable waiting for the very least, shipping fee, unfixed issues, being put on hold... I would avoid RMA in every possible way.
Without hesitation, get it back to Best Buy. Even if you didn't mind the stories of dreadful RMA reports, the fact that your 20 day old TF101 would be replaced by a refurbished unit should tell you to run away.
ikeny said:
Definitely, positively, absolutely return it back to Bestbuy. It's a nightmare to deal with RMA, all the avoidable waiting for the very least, shipping fee, unfixed issues, being put on hold... I would avoid RMA in every possible way.
Click to expand...
Click to collapse
It should be said that my experiencing with RMA'ing my dock for the battery drain fix was as smooth as butter and very, very swift.
It does seem that most of the RMA issues are with Asus in the US, rather than elsewhere (e.g. the EU). Of course, that doesn't help you in the US, but I thought I'd put it out there.
Regards,
Dave

Tab Docking Malfunction

Hey guys, first post here.
I'v had the Tf700 for about 3 weeks now, and finally decided to plug her into a dock.
When I do so, nothing happens. No notification, no audible beep, nothing.
When I first recieved the tab, I noticed what I believed was simple cosmetic damage to the metal bezel above the right dock slot.
Not sure if this is related, but it seems it has to be.
Dock IS functional with another Infinity
I have Swiftkey installed, but tried after a force stop and unistallation.
Next is factory reset, but I am confident this is hardware relataed.
Who should I contact regarding this?
I purchased from Amazon, but have PMed Gary.
Will post pics later
Any input is greatly appriciated
Thanks
Cam
nevermind, cant post pics yet
Have you tried turning it off and then on again?
aendsrr full
omahacrazymike said:
Have you tried turning it off and then on again?
Click to expand...
Click to collapse
I tried this method. It seems to be docked and working. Thank you, Sir....
...Of course I tried turning it off and on again.
If factory reset doesn't help, I would certainly consider RMA.
Mine had a scratch inside the mount from the very beginning, but it's been working fine, so I wasn't worried about that. I'm rather amazed you haven't tried it for these three weeks that you had it, especially after seeing some kind of damage, hopefully they'll believe you it was there from the beginning.
I sent them a RMA.
Only problem, device is unlocked.
Factory reset did not fix.
This should be interesting.
C.patrick said:
I sent them a RMA.
Only problem, device is unlocked.
Factory reset did not fix.
This should be interesting.
Click to expand...
Click to collapse
Shouldn't be a problem if it's only the dock that you're returning. Try telling them it's been working fine with another dock and also check in the meantime if it does just to know what you're dealing with
d14b0ll0s said:
Shouldn't be a problem if it's only the dock that you're returning. Try telling them it's been working fine with another dock and also check in the meantime if it does just to know what you're dealing with
Click to expand...
Click to collapse
Nono. Its the tab that is broken. Tried on 2 separate docks. Both dock work on another tab.
Just realized i can posts attachments
Sorry, now I see what you meant (it's probably time to sleep for me).
RMA and hope for the best (it's better to report these when you notice them, or at least check if it's working, btw). I believe there is no reason for them to reject your RMA, as unlocking had nothing to do with it, but keep us posted.
welp, finally got a answer
f you have any further questions and/or concerns related to this quote, please respond directly back to this email. Dear Mr. Patrick, Your RMA has been received; however there is a delay in processing as ( the boot-loader has been unlocked ), which is not covered under the ASUS manufacturer warranty. For your reference, please review the attached picture(s). For more information in regards to types of damage not covered under ASUS manufacturer warranty, please visit http://service.asus.com, http://support.asus.com, and/or refer to your User Manual. If you would like to continue with repairs for your ASUS product, please return the completed and signed credit card form by one of the following methods: Fax: 510-797-2102 (Attn: Megan) Email: (PDF/JPG formats accepted only) Payment will need to be received no later than ( 11/5/12 ) to prevent your RMA from being returned unrepaired on ( 11/6/12 ). Repair process is approximately 3-5 business days from once payment is approved (excludes: parts on backorder and/or shipping/transit time). Cost of repairs (all amounts are USD) – enter amounts on credit card form: Parts - $170.00 (Motherboard) Labor - $65.00 Shipping – please select one shipping method only on credit card form Sales Tax** – please select one option only on credit card form **Only if you reside in California or Canada will sales tax be charged. If you are outside California or Canada, please select “none”. IMPORTANT: It is required that all amounts and totals be filled in by you directly, based on the quote we have provided. All credit card forms must be received with a physical signature for credit card payment processing. If sending via email, you will need to complete the form, sign, and scan as a PDF/JPG format. Please be advised that we do not accept EchoSign. If the payment form gives you that option, please make sure not to use it. If any of this required information is missing/incorrect, Asus will request that you update and resubmit the form. It is important to provide a completed accurate form to avoid any delay in the repair process. Best regards, Megan ASUS
Click to expand...
Click to collapse
What to do now??

[Q] Daughterboard Replacement (Microphone issues)

Let me preface by saying I have read the 4 page thread & nothing there seems to help.
I bought a Pixel late last year as gift for my mother as a Christmas present. Unfortunately, after resetting the device, I found that the phone had microphone issues - working for about an hour after the phone had been booted, then cutting out, taking the loud speaker, vibration motor and auxilary jack with. Much more recently, I have noticed that the loud speaker will now work, but the phone will not pick up an auxiliary input anymore, nor will the microphone work at all or the vibration motor.
From what I've read on here, Google seems to have fixed this issue in all phones built from January 2017 onwards but I am unable to find anyone selling the latest revision of this board online - I'm currently contemplating taking this into a Carphone Warehouse store to send it off (as they are an official Google repair centre), but I don't want to pay over the odds for something I know only takes 10 minutes to do.
My question is: has anyone had similar issues & fixed them? Was the problem the charging port PCB, or was it something on the main motherboard?
Also, does anyone know of anywhere that has stock of post-Jan 2017 boards, or even have a working spare themselves that they are willing to sell? I'm wearing pretty thin with this at the moment & would love some advice.
Thanks!
What is your phone serial number? Mine starts from FA6CL... No problem's here... at the moment.
rtimoff said:
What is your phone serial number? Mine starts from FA6CL... No problem's here... at the moment.
Click to expand...
Click to collapse
It starts with FA6AB - knowing my luck that's probably one of the first devices created
I have the same issue and got fixed by replacing something on the motherboard. the engineer said is something from Qualcomm. I guess it is Qualcomm WCD9335.
The total cost is around $30
here in China.
bush911 said:
I have the same issue and got fixed by replacing something on the motherboard. the engineer said is something from Qualcomm. I guess it is Qualcomm WCD9335.
The total cost is around $30
here in China.
Click to expand...
Click to collapse
Does the engineer do mail-in repairs?
Yes he does. will pm you his taobao store link and his cell phone number soon. he is at Shenzhen, China.
DanielF50 said:
Does the engineer do mail-in repairs?
Click to expand...
Click to collapse
bush911 said:
I have the same issue and got fixed by replacing something on the motherboard. the engineer said is something from Qualcomm. I guess it is Qualcomm WCD9335.
The total cost is around $30
here in China.
Click to expand...
Click to collapse
Hey buddy, why don't you just call him, or send a letter about what exactly he repairs?
bush911 said:
Yes he does. will pm you his taobao store link and his cell phone number soon. he is at Shenzhen, China.
Click to expand...
Click to collapse
Please send me his contact info as well, as I need to repair mine.
Thanks
guys sorry to hijack the thread, but anone here knows if the wifi chip is on that board and if so can it be fixed I also got a pixel that came with issues, when it wants to connect to the wifi it says: connecting , then saved, but never connects nor it gives a wifi hotspot so I think it's a hardware issue... please advice.
bush911 said:
Yes he does. will pm you his taobao store link and his cell phone number soon. he is at Shenzhen, China.
Click to expand...
Click to collapse
Thank you, I will attempt to contact him soon.
chuby007 said:
guys sorry to hijack the thread, but anone here knows if the wifi chip is on that board and if so can it be fixed I also got a pixel that came with issues, when it wants to connect to the wifi it says: connecting , then saved, but never connects nor it gives a wifi hotspot so I think it's a hardware issue... please advice.
Click to expand...
Click to collapse
Have you disassembled the phone yet? One of the antenna cables could have come loose, they're pretty fiddly and pop out sometimes when the phone is dropped.
I'm pretty sure the antenna for both WiFi & cellular is on the daughter board as both the antenna cables connect from the daughter board to the motherboard so I would assume a loose connection would be the issue, but if neither side of the cable are loose, then it's probably going to be damage to the daughter board or a software issue - I'd attempt a software wipe first, just in case.
Thanks buddy
DanielF50 said:
Does the engineer do mail-in repairs?
Click to expand...
Click to collapse
Could I have the info as well. This phone is driving me mad.
---------- Post added at 03:16 PM ---------- Previous post was at 03:11 PM ----------
DanielF50 said:
Let me preface by saying I have read the 4 page thread & nothing there seems to help.
I bought a Pixel with a broken screen late last year & my intentions were to replace the screen and gift the phone to my mother as a Christmas present. Unfortunately, after replacing the screen and resetting the device, I found that the phone had microphone issues so I opened it up again, replaced the lower PCB with a spare I had lying around... same issue, only this time the microphone works if there's no pressure on the screen (eg. it's connected, but not stuck down?). Both these boards were built on the same day, within 2 minutes of each other (June 2016) so I can only assume that both boards have the common microphone issue of pre-2017 built OG Pixels.
After being unsuccessful thus far, I went online purchased another board (with a 12 month warranty), fitted this & low and behold it's got the same issue. The new board was built in May 2016 and seems to be a completely different revision as it looks quite different to both of the other boards in my possession (no antenna clips, different smd's, different spring design & minus 1 spring).
From what I've read on here, Google seems to have fixed this issue in all phones built from January 2017 onwards but I am unable to find anyone selling the latest revision of this board online - I'm currently contemplating taking this into a Carphone Warehouse store to send it off (as they are an official Google repair centre), but I don't want to pay over the odds for something I know only takes 10 minutes to do.
My question is: has anyone had similar issues & fixed them? Was the problem the charging port PCB, or was it something on the main motherboard?
Also, does anyone know of anywhere that has stock of post-Jan 2017 boards, or even have a working spare themselves that they are willing to sell? I'm wearing pretty thin with this at the moment & would love some advice.
Thanks!
Click to expand...
Click to collapse
Any updates? My country has no official service either. Right now I'm stuck with a phone that can't make or receive any phones. Camera won't record videos. Can't play back any videos and won't reproduce no sounds at at all... So basically a color Kindle ...I bet Kindles do more at this stage
DaNNi3n said:
Could I have the info as well. This phone is driving me mad.
---------- Post added at 03:16 PM ---------- Previous post was at 03:11 PM ----------
Any updates? My country has no official service either. Right now I'm stuck with a phone that can't make or receive any phones. Camera won't record videos. Can't play back any videos and won't reproduce no sounds at at all... So basically a color Kindle ...I bet Kindles do more at this stage
Click to expand...
Click to collapse
PM'd
Update: I contacted Google's authorised repairers.
Carphone Warehouse will fix the issue for the extortionate price of £169.99 (over half the price of a new one) & "SBE" have effectively said that they will not attempt repairs on devices that are outside of their warranty period, so basically, they won't fix Pixels at all (as they don't fix in-warranty devices).
Update #2:
After contacting Google again to say that their repairers wouldn't repair the device/repair it for a reasonable price, the support agent said the phone may still be in warranty & organised an RMA - the phone was returned to Google & replaced with a "refurbished" warranty version, which actually looks brand new! The even better news is that the phone isn't locked to EE, so a custom rom is being dumped on it as I type this!
bush911 said:
Yes he does. will pm you his taobao store link and his cell phone number soon. he is at Shenzhen, China.
Click to expand...
Click to collapse
Hello, pixel user from Malaysia here.
May i acquire his contact details as well? With the taobao store link too.
This will definitely fix the microphone problem right?
Since this thread was started, a lot has happened in the Pixel world including a lawsuit over this very issue.
Can anyone else confirm that replacing the Audio Codec (Qualcomm WCD9335) will fix the microphone issue?
orangematter said:
Since this thread was started, a lot has happened in the Pixel world including a lawsuit over this very issue.
Can anyone else confirm that replacing the Audio Codec (Qualcomm WCD9335) will fix the microphone issue?
Click to expand...
Click to collapse
I tried to replace the audio codec with a local phone repair shop, it resulted in the phone not powering at all, the guy told me that under the audio codec there is some other lines on the board that were effected during the replacement, since then I'm trying to buy a motherboard to get my phone working again. No luck tho, I bought another pixel already and lost that one, so be careful.
Alaadragonfire said:
I tried to replace the audio codec with a local phone repair shop, it resulted in the phone not powering at all, the guy told me that under the audio codec there is some other lines on the board that were effected during the replacement, since then I'm trying to buy a motherboard to get my phone working again. No luck tho, I bought another pixel already and lost that one, so be careful.
Click to expand...
Click to collapse
Thanks for updating the thread with this information. I would prefer not to take a chance if it's not a straight forward repair and will hold out for a cheap and safe way to fix it I guess.
Me Too!
bush911 said:
Yes he does. will pm you his taobao store link and his cell phone number soon. he is at Shenzhen, China.
Click to expand...
Click to collapse
Please may I also have his details - contemplating DIY repairs but for that price I'd rather ship to him

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